Ultimate interactive platform for Application-aware WAN Management

loby LivingObjects

eye.lo™ is a multi-tenant platform that delivers Com-munication Service Providers (CSP), Managed Ser-vice Providers (MSP) and Network Integrators with a powerful application-aware management platform, helping them to assure the delivery of WAN connec-tivity services to their business customers.For all the traffic and applications going through the WAN links and accesses, for thousands of en-terprise customers, eye.lo™ is a scalable software solution to:

• Monitor business critical application• Assess end-user experience with application

response time • Troubleshoot end-to-end issues across Lo-

cal Area Network (LAN), Wide Area Network (WAN) and Application servers (Cloud).

• Audit and enforce CoS policies • Check configuration compliancy across the

network

Easy to deploy, easy to adapt, easy to manage, eye.lo™ is a powerful solution for WAN visibility and control. It is a key enabler for enterprise customers to achieve best end-user experience, best end-user productiv-ity, and best security levels.

LivingObjects is pioneering a new way of managing Wide Area Networks (WANs) and the broadband access services provided to enterprise customers. eye.lo™ is the fruit of several years of LivingObjects’ in-house development made in tight collaboration with early-adopters (operators, integrators, equip-ment providers). This software-only (probe-less) solution takes full advantage of the latest features embedded in routers and leverages the expertise of LivingObjects in Network Performance Manage-ment, big-data processing, analytics and interactive user-interface.

More than just usual network performance man-agement, eye.lo™ gives application-level visibili-ty and control to both service providers, and their multi-site enterprise customers. This dual real-time access enables a unique secured interactivity be-tween the WAN operators and the enterprise, rein-forcing trust and paving the way for the deployment of new value-added services. Easy to deploy, easy to customize and easy to man-age, this multi-tenant platform is the ultimate WAN management tool.

Higher value, higher interactivity, higher satisfaction for your broadband enterprise customers

data center

This web page is not loading. Is it the WAN or the application ?

Is this outgoing traffic a spike or

a threat ?

Will my Networksupport the

Newcomers ?

Innovative services for the WAN

Towards application SLA services

The WAN is the vital organ of global networks, al-lowing the enterprise to communicate efficiently across its various sites and with the external world. It is critical to prevent the WAN links from becoming the inhibitors of application performance and user productivity.

Using eye.lo™, and their end-to-end infrastructure, Service Providers can deliver new services based on quality assurance. eye.lo™ monitors the traf-fic going through the WAN including CoS control. It delivers end-to-end performance metrics for real time monitoring and capacity planning. It displays the synthetic interactive visualization needed to build confidence in the long-term operating process. The Network Performance Management requirement is then turned into an opportunity to provide val-ue-added services and contribute to the growth of the enterprise customers.

Application monitoring without any additional box

Abstraction of technology complexity

eye.lo’s successful abstraction of technology com-plexity makes analysis quick and efficient. eye.lo™ displays intuitive visualization of the traffic compo-nents (business/leisure applications, visited web sites, Top Users, conversations) and performance metrics per application (LAN/WAN/App response time).

If needed end-users complement their analysis with network level KPI (congestion, latency, jitter, traffic per CoS, lost packets, ….). They can check thresh-old alerts or the configuration consistency log, and enforce new CoS policy.

eye.lo™ is designed to give both non-specialist and expert the right tool to have efficient visibility, control and concise summary reports of the Network usage and end-user experience.

Leveraging Cisco leadership

eye.lo™ is optimized for Cisco IWAN features includ-ing Application Visibility and Control (AVC) embedded in Cisco ISR G2 / ASR routers.• Application and URL recognition: NBAR, http extract• Application performance measurements: MACE,

ART metrics• Compression management: WAAS• Hybrid network: PfR

salesƒorce

NF NF

Applicationrecognition QoS policies

Transaction time

Netflow0 15 8

Business-critical application performance assurance

Flow map

When a VPN architecture is used and application traffic is transiting between sites, obtaining visibility on the flows is an important facet of the QoE man-agement. With the multiplication of dynamic or static WAN paths on the same router (e.g.: Cisco PFR), in-depth knowledge of the application flows is be-coming even more critical.

With its WAN path module, eye.lo™ offers a simple and innovative visualization of the end-to-end flows. Designed for VPN set across a few or thousands of sites, it adapts to each enterprise context and builds maps showing the flow going through their network.

Combining traffic view and distribution of perfor-mance metrics, the flow map is an extremely effec-tive tool to troubleshoot or optimize the network and application delivery infrastructure.

Configuration compliancy Because typical snmp monitoring techniques are rarely sufficient to assure consistency across an IP network infrastructure, eye.lo™ includes an ad-vanced Monitoring module. Its scalability and ca-pability allows Service Provider network experts to easily design advanced algorithms to scan and con-trol the hundreds of thousands Customer Premise Equipment (CPE) and Provider Edge (PE). Setup is verified and performance is assessed.

When a problem is detected or reported on a spe-cific piece of equipment, a check sequence can be imported or designed in few minutes. The entire net-work can then be scanned to avoid recurrence of the problem.

Application Cos Control

Assuring critical applications priority over non-prior-ity flows is the cornerstone of good end-user QoE. When end-users face latency using a business ap-plication, eye.lo™ helps end-customer’s IT team to spot the root cause segment (LAN/WAN/App) and check the consistency between applied CoS policy and the business-criticality of the application.

They can decide to assign a new Class of Service for the application using eye.lo™ configuration man-agement, if the Service Provider allows it, or let the Service Provider Customer Care apply the request-ed policy.

Cos Audit

To be effective, CoS policy must be applied uniform-ly across the VPN. eye.lo™ embeds a CoS module, comparing the configuration of the network equip-ment to the reference CoS (Class of Service) tar-geted by the enterprise policy. It controls standard CoS configurations based on access lists, as well as advanced CoS configurations based on application recognition (e.g : AVC on Cisco routers). Corrections of discrepancies can be directly implemented by eye.lo™ or transmitted to the configuration tools of the Service Provider.

Advanced configuration check

Path and performance visualization

Architecture & ImplementationWeb-based seamless deployment

eye.lo™ is a powerful multi-tenant software platform installed in the premises of the WAN Service Pro-viders. It naturally integrates into existing IT systems and policies. To isolate and securely manage the specific set up for each enterprise, eye.lo™ embeds a sophisti-cated rights management engine. It enables ad-ministrator to closely manage access to eye.lo™’ functionalities for the many user or administrator profiles of both the enterprise (administrator, IT team, end-users, top management) and the service pro-vider (installation team, operation team, customer care, marketing).

eye.lo™ is based on a modular framework relying on a Service Oriented Architecture (SOA). New mod-ules can easily be added as end customers or ser-vice providers needs increase.

Optimized data collection

eye.lo™ collects flow records and equipment raw data, using various protocols such as NetFlow, IPFix (RCF510x), snmp V2c/V3, Telnet or ssh. Collected data is handled by an innovative data modeling en-gine that structures information to enable compact storage and flexible aggregation.

Referential data such as CPE IP address or end-cus-tomer information are collected via flat files plugins using csv or xml format, manually or via scheduled jobs. specific data repository allows for near real time provisioning and interface with the service pro-vider’s tools for deployment.

In parallel applications, URLs, usage and perfor-mance metrics are extracted, calculated and en-riched with specific end-customer information.

Designed for scalabil ty, high responsiveness

eye.lo™ in numbers( Reference tier one implementation )

Real time big data access

A proprietary “flow-balancer” assures the scal-ability and load-balancing across collection Nodes, using a ground breaking home-grown big-data pro-cessing and access technology.

eye.lo™ innovative storage and distributed pro-cessing achieves high-speed throughput to deliver a top quality user experience, while assuring scal-ability and fault tolerance. Whatever the number of enterprise customers, users or parameters to han-dle, CPU and storage requirements remain minimal.

End-customersRecognized applicationsURL recognitionBase sampling Flow per node maxDashboard generationInteractivity responseMax historical storage Storage per 3000 SMB CPE

> Thousands> 1200 http 5 min (optionally 1 min)

> 500 000 flows/s< 3 sec< 50 ms> 2 years< 1 T

Customize to your specific context & manage business critical application

Performance management is a matter of expertise, reactivity and regu-larity. A specific Report Studio helps Service Providers structure commu-nication with their multiple enterprise customers.

The Report module turns application or Network information (graph, TOP, map, alerts, …) from the eye.lo™ platform into simple configurable widgets that can easily be moved around, edited, re-dimensioned and combined. Each widget is a dynamic object that can be automatically updated with refreshed data if desired.

Once complete, a report can be declared as “template”, customized and edited by end-customers to schedule automatic e-mailings for daily re-porting. They enjoy synthetic and actionable information that help them to fulfill their business-critical application SLA and build confidence for new value added services.

Performance assurance For each selected application, eye.lo™ provides end-to-end re-sponse-time and split latency between LAN/WAN/App (cloud). Com-bining application-level KPIs with network-level KPIs (Load, Jitter, latency, lost packets, IP SLA,..) is a powerful method for objective as-sessment of end-user experience.

AnalyticsMulti-vendor graphical editorMathematical & Boolean operandsOn the fly building and processing Post processing and recordingPeak Time, quartiles, out of range

Monitoring moduleThreshold: Multi KPIs & CustomerBaseline: 3 weeks profileConsistency checksMaintenance periodsMap : Network element overlayMap : Filtering on KPIs & clustersNotifications

Table widgetCustomizable pivot table Top on advanced conditionsData enrichment and filtering

Graph widgetCombine application & network KPIsTimeline, pie, bar, multi-axis, ..Zoom, drill down, re-dimension, .. Multi-graph health check template

End-user workspaceCustom application Site clusteringDashboard

Traffic analysis

From the thousands of recognized applications or visited web sites, eye.lo™ reports, with an interactive dashboard, the top applications and urls making the bulk of the traffic: Business/leisure applications, web-sites categories, criteria for Top Users, Top conversations, CoS policies between sites, and much more.

Turn data magma into a coherent set of decisional information

Seamlessly create and automate reports

Dedicated to CPE mass deployment

eye.lo™ is leveraging advanced metrics provided by Customers Premises Equipment (CPE). No ad-ditional box is needed. No change in the Service Provider provisioning process. eye.lo™ collects data through all the standardized protocols of the IP network infrastructure and delivers interpretive visualization whether the end-customer network is composed of one or thousands of routers.

The architecture, the small CPU and reduced stor-age requirement of eye.lo™ make it suitable for a light-touch implementation strategy: either using a full cloud approach, or using dedicated servers. The extreme flexibility and scalability yields a very short lead-time from the order to the delivery, result-ing in value from day one.

LivingObjects is a leading provider of network per-formance management solutions for operators and service providers. LivingObjects’ scalable plat-forms monitor, manage and optimize mobile, fixed or converged multi-technology network infrastruc-ture as well as the associated deployed services. Headquartered in Toulouse – France, LivingObjects works with international commercial and technical partners to ensure local support and efficient ser-vice to customers across the world.

Already have existing tools in place ? Lack features ? Holes in your monitoring coverage ?Start with eye.lo™ where you most need it and expand progressively.

You’ll be amazed how easy it is and what it can bring ! 

About LivingObjects

Key benefits

Training and servicesLivingObjects complements its software product offer with a large palette of professional services delivered by its skilled Professional Experts & Part-ner Services (PEPS) team, combining internal and external certified resources. Customers can rely on LivingObjects and/or its partners to help them with various tasks such as extended technical queries, trainings, installations, integration, configuration, as well as customizations.

Customers can request the assistance of the PEPS team, or of one of LivingObjects’ integration part-ners, to adapt reference KPI and formulas libraries in addition to customizing part of the solution in their specific context according to their specific policies.

The PEPS team is well accustomed to these config-uration tasks and can be hired for a rapid set-up, a migration from legacy systems, for specific and ad-hoc consulting, analysis and audit missions related to telecom and network performance management.

• Application-level network management without additional hardware (probe)

Cost-effective mutualized solution, mass-de-ployed & field-proofed for thousands of multi-tenant CPE

Successful abstraction of technology complexity increases the value perception of WAN Services

Strong end-user customization capabilities en-force the stickiness of connectivity services

Very few resources / opex required to adminis-trate and operate the application-aware platform

Cornerstone of a service assurance offer based on the Service Provider end-to-end infrastructure

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Request a demo : demo@livingobjects.comCommercial inquiries : sales@livingobjects.com

General information : contact@livingobjects.comLivingObjects : 1, Impasse Chalard, 31100 Toulouse FR

Tel : +33-(0)561-99-8491