uksg conference 2016 breakout session - the raw and the cooked – hard and soft metrics in an irish...
TRANSCRIPT
The Raw and the CookedHard and soft metrics in an Irish
Academic Library
Why weren’t we doing more of this?Historically wary?
Every university is different
Scepticism – everyone is cooking the books
Maynooth University Library
Why did we change?
Maynooth University Library
Need to benchmark
‘evidence informed’ is not ‘evidence based’
Metrics are a lingua franca
New building – we had good stories to tell
Know-all – powerful first step
What are we learning?
Maynooth University Library
E-resources: born for metrics?Easy to ascertain?
Varied usage – why
‘Cooked’ data
Downloads are going up - why?
Basically…why?
Maynooth University Library
….or not
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
Number of Online Periodicals
Service and collection patterns emerge
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
100
200
300
400
500
600
700
800
Inter Library Loans
Items Requested on Inter-Library LoanItems Lent To Other Libraries
Items borrowed goes down
Items lent goes up – why?
Confirm the good stories
Maynooth University Library
2010-11 2011-12 2012-13 2013-140
200
400
600
800
1000
1200
1400
1600
Study and work spaces
Library study spaces Library PC Workstations
…in the most advantageous context
Maynooth University Library
2010-11 2011-12 2012-13 2013-140
50
100
150
200
250
300
Library PC Workstations
Highlight anomalies
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
50,000
100,000
150,000
200,000
250,000
Borrowing v shelving
Self Service Transactions Items Borrowed Items Reshelved
Show impact and consequence
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Training
Numbers Participating in LIST Sessions Numbers Participating in Other TrainingSubject Librarian Queries Research Support Librarian Queries
What if the data is wrong?
Maynooth University Library
2014-15 2013-14 2012-13 2011-12 2010-110
100
200
300
400
500
600
€0
€50,000
€100,000
€150,000
€200,000
€250,000
Chart Title
Print Periodicals Purchased Print periodical expenditure
Social media
How much is this really
telling?
Maynooth University Library
2012-13 2013-14 2014-150
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Social media
Facebook Followers Twitter Followers
Challenges of evidence
Data can be rigged and cooked
Inaccurate
Resistance to ‘managerialism’
What if it tells the wrong story?
Maynooth University Library
What we’ve learnedLarge cultural shift
Extra Different approach to work
Instinct still so important
Maynooth University Library
Thank you!Thoughts?
Maynooth University Library