UINTERACT

THE CLAIMANT’S POINT OF VIEW

11/2019

CLAIMANT vs. CLAIMS SPECIALIST

• Some UInteract screens and actions which a claimant can see or access differ from

those of a Claims Specialist

• This presentation includes information on those screens and actions which a

claimant can see and access that a Claims Specialist cannot

• To go to a particular topic, click on the item in the list below:

• Set Up UInteract Account

• Claimant Home Page

• Claimant Menu Drop-Downs

• File Initial Claim

• Enter Work Search Activity Details

• Claim Inquiry

• Change Personal Info, Payment

Method & Tax Withholding

• View & Print Correspondence

• Respond to Division Correspondence

• File Appeal

• Overpayment Inquiry & Response

• Make Online Payment

• Set Up Payment Plan

• Generate History of Repayment(s)

• View & Print Form 1099G

• Participate in User Survey

SET UP UINTERACT ACCOUNT

A claimant can set up an online account by going to uinteract.labor.mo.gov from

any computer or mobile device

Computer Smart phone

On the Login screen, click on:

• Don’t have an account? Create one

• I want to file an unemployment claim

On the New User Sign-Up screen:

• Provide personal information in all fields with an asterisk

• Click on I’m not a robot

• Follow the instructions on the Captcha screen to select and verify the

appropriate images

Instead of selecting

images, the claimant

can click on the

headphone and type a

phrase that Captcha

will play

The information entered must match that contained in DES

records. For example, if DES records reflect “James,” the claimant

will receive an error message if he enters “Jim”

On the Create User ID and Password screen:

• Type desired User ID and Password

• Choose Security Questions and Answers

• Click on Submit

On the Successful Registration Confirmation screen:

• Click on Home to return to the Login screen

CLAIMANT HOME PAGE

• Below is a claimant Home screen displaying menu options

• The tabs and menu list are interchangeable

• Like a Claims Specialist, the claimant will have Help, Finish Later, Cancel,

Back and Next buttons as well as the ? Symbol

• If the claimant makes an error, a description of the error will appear in red

at the top of the screen and the error will be highlighted in red

CLAIMANT MENU DROP-DOWNS

FILE INITIAL CLAIM

• A claimant’s claim filing process is the same as that of a Claims Specialist and

starts by clicking on Unemployment Claim ► File Unemployment Claim

• Only 3 of the claimant’s screens differ from those of a Claims Specialist:

• The Employment History and Employment Details screens do not display

Base Period employer and wage information

• The Employment Summary screen does not ask if the claimant wants to

backdate the claim

• The claimant will then complete the following screens in the order listed:

• Claim Filing Notification

• EEO Information

• Personal Information

• Contact Details

• Verify Contact Details

• Identity Verification

• Security Confirmation

• File Claim

• Employment History (see slide #16)

• Job Title Summary

• Geographical Preference for Work

• Employment Details (see slide #16)

• Employment Summary (see slide #17)

• Able and Available Details

• Able and available questionnaire(s), if

applicable

• Job separation questionnaire, if

applicable

• Tax Withholding and Payment Option

• Unemployment Claim Information

• Important Weekly Request for

Payment Filing Instructions

• Estimated Monetary Determination

• Claim Confirmation

• List of Available Jobs

• The claimant is not provided with Base Period employer and wage

information on the screens shown below:

• The claimant is not given the option of requesting a backdate:

ENTER WORK SEARCH ACTIVITY DETAILS

A claimant has the option of entering Work Search Activity details before the

week ends:

• Click on Weekly Request

for Payment ► Enter

Work Search Details

• Enter the details of the

Work Search Activity

• Click on Save

CLAIM INQUIRY

The claimant can review his/her

Claim Summary by clicking on

Inquiry ► Benefits ► Claimant/

Claim Inquiry

CHANGE PERSONAL INFO, PAYMENTMETHOD & TAX WITHHOLDING

A claimant can change:

• Address and personal information by clicking on Update Address

• Payment options and tax withholding by going to Benefit Maintenance ►

Update Claimant Profile ► Payment Options

The claimant can view and print

correspondence by clicking on

Correspondences ► Claimant

Correspondences ► Benefits then

clicking on the correspondence

hyperlink

VIEW & PRINT CORRESPONDENCE

• Division correspondence

requesting a response includes a

Quick Access code

• The Quick Access code may be

printed at the top or in the body

of the correspondence

• There are two ways the claimant

can respond online to the

correspondence

RESPOND TO DIVISION CORRESPONDENCE

• On the Login screen, click on

Quick Access

OR

• Click on Correspondences ►

Respond to Correspondence

• Enter the Quick Access code

FILE APPEAL

To file an appeal online, the claimant

can:

• Click on File Appeal ► File

Appeal

• Select the determination to be

appealed

• Click on Next and follow the

prompts to submit the appeal

The claimant can check the status

of any overpayment(s) by clicking

on Overpayments ► Overpayment

Inquiry

OVERPAYMENT INQUIRY & RESPONSE

The claimant can respond to an

overpayment questionnaire by

clicking on Overpayments ► Enter

Response to Questionnaire

The claimant can make a payment

by clicking on Make Payment ►

Make Online Payment

MAKE ONLINE PAYMENT

The claimant can set up a payment

plan by clicking on Payment Plan ►

Setup Payment Plan

SET UP PAYMENT PLAN

GENERATE HISTORY OF REPAYMENT(S)

To generate a history of restitution

repayment(s), the claimant should:

• Click on Inquiry ► Benefits ►

Generate Repayment History Letter

• Select the year(s)

• Select summary by tax year or a

history of all repayments

• Click on Display Repayment History

Letter

VIEW & PRINT FORM 1099G

To view and print a Form 1099G, the

claimant can:

• Click on View & Print 1099 ►View

& Print 1099

• Click on the hyperlink for the tax

year(s) needed

PARTICIPATE IN USER SURVEY

The Claimant can submit a

UInteract user survey by clicking

on User Feedback Survey

DES/Benefits

Policy & Training Unit

November 2019