uilding leadership and employee apabilities · -4- understanding yourself understanding your team...

Building Leadership and Employee Capabilities

Winter 2017 Program

Leadership Development

Business Management

Technical Gold Seal Accredited

COURSE PAGE # DATE(S)

EFFECTIVE LEADERSHIP (LDP) 3 March 8 & 9, 2017

THE ESSENTIALS OF MANAGEMENT (MDP1) 4 March 20 & 21, 2017

MANAGING EXPECTATIONS, PERFORMANCE & ENGAGEMENT (MDP2) 5 March 30 & 31, 2017

ESSENTIAL COMPETENCIES FOR EFFECTIVE MANAGEMENT (MDP3) (3 dates to

choose from) 6 Apr 5&6, 11&12,

17&18,2017

ESSENTIALS OF CONTRACT MANAGEMENT 7 April 3 & 4, 2017

DIVERSITY & INCLUSION IN THE WORKPLACE (3 dates to choose from) 8 Mar 20, 23, Apr 25, 2017

FRONT LINE SUPERVISOR EXCELLENCE (3 dates to choose from) 9 Mar 27&28, Apr 3&4,

Apr 20&21, 2017

GIVING AN EFFECTIVE PERFORMANCE REVIEW (2 dates to choose from) 10 Mar 28, or Mar 30, 2017

ENHANCED BUSINESS WRITING SKILLS WORKSHOP 11 April 10, 2017

MICROSOFT EXCEL FOR BEGINNERS 12 April 19, 2017

MICROSOFT EXCEL INTERMEDIATE 13 April 20, 2017

MILLER’S CLAIMS PROCESS 14 March 7, 2017

CONSTRUCTION PROJECT QUALITY CONTROL (2 dates to choose from) 15 April 12, or April 18, 2017

LEADERSHIP FOR SAFETY EXCELLENCE 16 March 8, 2017

CONDUCTING THOROUGH SAFETY INCIDENT INVESTIGATIONS 17 March 27, 2017

MANAGING THE FINANCIAL IMPACTS OF WORKPLACE INJURIES 18 April 17, 2017

INTRODUCTION TO AGGREGATE, HOT MIX ASPHALT, AND CONCRETE

TESTING & SPECIFICATIONS

19 March 28 & 29, 2017

TABLE OF CONTENTS

-3-

ORGANIZATIONAL CHALLENGES

LEADING TEAMS

TEAM DEVELOPMENT

ENHANCED SELF-AWARENESS

PERSONAL EFFECTIVENESS

INFLUENCING

ESTABLISHING RAPPORT

DEALING WITH CONFLICTS & STRESS

DEALING WITH DIFFICULT SITUATIONS

LEADERSHIP ROLES & YOUR STYLE

EFFECTIVE LEADERSHIP learning

objectives:

EFFECTIVE LEADERSHIP (LDP)

Date & Time: March 8 & 9, 2017, 8:00 AM—5:00 PM

Location: Meadowbrook Golf Club, 11939 Warden Ave, Gormley, ON

Who Should Attend: Vice Presidents and their direct reports

Specifically LDP will address:

It will address in-depth fundamentals of successful organization / business unit lead-

ership and further development of leadership capability and effectiveness in the

context of Miller’s overall and individual business unit goals and culture.

This program will address and reinforce what is being taught in the Management

Development Programs to ensure that senior leaders are provided with the frame-

work, knowledge, skills and approach to effectively support their management team

members and the staff who will or who have gone through the MDP programs.

Individual knowledge, skill and behaviour development will occur by gaining greater

self-awareness and enhanced understanding of cross-organizational / within busi-

ness unit change and improvement, through the interactive aspects of the team

workshop, and by application of learning to Miller’s current situation, challenges and

projects.

Organizational challenges

Leadership of growth, organization improvement and change challenges

Leadership roles and styles appropriate for / relevant to different situations

Organization change leadership, approaches and processes

Multifunctional/ cross functional team development

Leading teams across organizational boundaries and functions

Enhancing self-awareness, impact and personal effectiveness as a leader.

Instructors:

Graham Herbert, MBA, CMC, CTA, Western Management Consultants

Mary Baetz, BA, MBA, Western Management Consultants

Pre-work: Personal assessment if not already done (45 min), review of personal assess-

ment, EQ & Stress assessment –completed by individual (20 minutes). Assessments

must be completed 2 weeks in advance.

Course Overview and Learning Outcomes:

-4-

UNDERSTANDING YOURSELF

UNDERSTANDING YOUR TEAM ME-

MEBRS

DIFFERENT STYLES OF PEOPLE

STRATEGIES TO BRIDGE DIFFERENCES

PERSONAL EFFECTIVENESS

INFLUENCING

DEALING WITH DIFFICULT SITUATIONS

ESSENTIALS of MANAGEMENT

learning objectives:

THE ESSENTIALS OF MANAGEMENT (MDP1)



Who Should Attend: Mid-Level Managers, Project Managers and

Supervisors of business units.

Specifically MDP1 will address:

The essentials of Management will help develop fundamental management compe-

tence and personal effectiveness in the context of Miller’s business goals and the

Miller way/culture. It will cover business needs, managing for outcomes, building

personal capability, building and managing teams and relationships and improving

organizational performance.

The outcome of this two-day workshop is to learn about your own behavioural style

and the styles of others, to be able to understand why people react differently in

similar situations. These insights will be extremely useful and powerful to you and

your team.

The success of a team depends on mutual cooperation and support. As a manager in

charge of your team, you must know yourself, understand each individual on your

team, and effectively manage the dynamics of the different styles of your people.

Understanding yourself

Understand each individual on your team,

Effectively manage the dynamics of the different styles of your team

Develop strategies for bridging the differences

Help people relate to each other comfortably and effectively

Instructors:



Pre-work: Personal assessment (45 min), EQ & Stress assessment –completed by indi-

vidual (20 minutes). Assessments must be completed 2 weeks in advance.


-5-

UNDERSTANDING THE ROLE OF

LEADERS AND MANAGERS

SITUATIONAL MANAGEMENT

APPROACHES

BEHAVIOURS, MOTIVATORS &

COMPETENCIES

CONFLICT MANAGEMENT

CHANGE MANAGEMENT

EFFECTIVE COMMUNICATION

MANAGING EXPECTATIONS, PER-

FORMANCE AND ENGAGEMENT


MANAGING EXPECTATIONS,

PERFORMANCE & ENGAGEMENT (MDP2)



Who Should Attend: Mid-Level Managers and Supervisors of business

units. Although there may be exceptions, attendees are those who have

already gone through MDP1.


Building on the learnings from The Essentials of Management (MDP1), this module

will build further on understanding behavioural styles and motivators. How well

managers and supervisors relate with others affects their ability to get things done,

behavioural styles and motivators determine how employees think, make decisions,

communicate, manage time and stress and deal with conflict. By understanding

their styles and motivators and which styles and motivators they are dealing with

managers and supervisors can establish rapport with someone more easily, become

more persuasive, and avoid miscommunication.

The focus will be on conflict management, negotiation, and managing the strengths

and weaknesses of each style. It will provide tools to the participants to increase

utilization of their newly learned skills. Desired outcome is an increase in confidence

to utilize their newly learned skills.

The role of management, difference between leading and managing

Common Blocks to Delegation and How to Overcome Them

Conflict, change management, communication,

Motivating People and Teams to produce outcomes

Using your strengths to effectively motivate others

Varying your style to match the needs of the team to achieve success

Encouraging mutual respect

Instructors:



Pre-work: Personal assessment (45 min) and EQ & Stress assessment (if not already

done). Review of material from MDP 1, report back on what they applied/ did different-

ly/what still needs to be done. Assessments must be completed 2 weeks in advance.


-6-

REAL PRACTICE USING THIS SELF-

KNOWLEDGE TO ADAPT ONE’S AP-

PROACH IN DEALING WITH OTHERS

PRACTICE IN USING PRACTICAL

TOOLS FOR:

PROVIDING DIRECTION

ASKING QUESTIONS TO

GATHER THE NECESSARY

INFORMATION FOR DECI-

SION-MAKING

LISTENING TO ENSURE UN-

DERSTANDING

AVOIDING THE PITFALLS OF

MAKING ASSUMPTIONS

PROVIDING FEEDBACK TO

IMPROVE RESULTS AND IN-

CREASE ENGAGEMENT

MANAGING CONFLICT TO

DETERMINE THE BEST WAY

FORWARD AND MAINTAIN

RELATIONSHIPS FOR FU-

TURE COLLABORATION

CREATION OF A CONCRETE PLAN

FOR APPLYING THE TOOLS BACK IN

THE WORKPLACE

ESSENTIAL COMPETENCIES FOR

EFFECTIVE MANAGEMENT (MDP3)


ESSENTIAL COMPETENCIES FOR EFFECTIVE

MANAGEMENT (MDP3)

Date & Time: 3 Dates to Choose From: April 5 & 6, April 11 & 12, or April 17 & 18, 2017, 8:00 AM—5:00 PM


Who Should Attend: Mid-Level Managers and Supervisors of busi-

ness units. Those who have already gone through MDP1 and MDP2.


This program is for managers at all levels who need to get results through others.

The workshop will provide hands-on experiences and practical tools for engaging

employees and peers to accomplish tasks. Leading ‘from the inside-out’ requires

that managers use their learning from understanding of themselves first, then un-

derstand of others, and use this insight to quickly diagnose situations and adapt

their approach, to achieve the best engagement and the best results. Core compe-

tencies that will be focused on and enhance management capability include self

management and regulation, interpersonal effectiveness, communication feedback

and conflict management. In this 2-day workshop, the MDP programs and assess-

ments will provide the frame-work. Easy-to-use tools, applied in highly interactive

activities will provide the hands-on skills and practice in further developing their

competency in these core areas. Participants will be able to apply what they

learned when they go back to work, each participant will leave the workshop with a

specific Plan of Action for applying the newly taught approach and tools back on the

job and a commitment to review their plan with their manager.

High level review of learning from previous MIE

An interactive simulation which highlights both the pitfalls and effective strategies

for engaging a team to accomplish a goal

Increased self-awareness and application of one’s leadership and communication

styles, emotional intelligence, and conflict approaches.

Instructors: Graham Herbert, MBA, CMC, CTA, Western Management Consultants,


Pre-work: Review of MDP I and 2 course material , Review of personal assessments, TTI

personal assessments if not already done (45 minutes), a review of personal assess-

ment, EQ, and Stress assessments by individual (20 minutes). Assessments must be

completed 2 weeks in advance of the workshop.


-7-

SUBCONTRACT DEVELOPMENT—

ENGAGING SUNS AND SUPPLIERS

PLANNING AND SCHEDULING

THE WORK

EXTENSION OF TIME AND DELAY

MANAGEMENT

COMMUNICATION AND EFFEC-

TIVE CORRESPONDANCE

PROJECT COST CONTROL AND

PROFITABILITY

ISSUE RESOLUTION

ESSENTIALS OF CONTRACT

MANAGEMENT learning objectives:

ESSENTIALS OF CONTRACT MANAGEMENT

Date & Time: April 3 & 4, 2017, 8:00 AM—5:00 PM

Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON

Course Overview and Learning Outcomes: Who Should Attend: Project Managers, project coordinators, mem-

bers of project management team responsible for the planning, or-

ganizing and execution of work.

Specifically Essentials of Contract & Project Management will

address:

No matter what the size of the project or the scope, many factors must come to-

gether for a project and a project manager to be successful. There are several best

practices revolving around planning, organizing and executing that if properly uti-

lized will best position the project and the project team for success. As projects and

owners introduce contracts and specifications that place more and more risk on the

contractor, being organized and effective is paramount.

This two-day Contract and Project Management program is designed to teach con-

tract and project management best practices. These best practices when utilized will

assist the project manager, individuals working towards becoming a project manag-

er and the project management team to plan, organize and execute the work in an

effective manner with a focus on quality and profitability.

The skills, knowledge and competencies necessary to better manage projects

How to mange for overall success

Instructors:

The Miller Group Heavy Civil Group Department Representatives

-8-

CONTRIBUTING TO A CULTURAL-

LY DIVERSE TEAM

WHY CULTURAL DIVERSITY IS

IMPORTANT TO YOU AND YOUR

ORGANIZATION

HOW TO CREATE AN ENVIRON-

MENT WHERE DIFFERENCES ARE

VALUED

HOW EVERY PERSON PLAYS A

ROLE IN CREATING AN INCLU-

SIVE CULTURE

KNOW THE DIFFERENCE BE-

TWEEN GENERALIZATIONS, STE-

REOTYPES AND PERSONAL BIAS

LEARN STRATEGIES TO IDENTIFY

AND ADDRESS BIAS

CULTURAL SOURCES OF CON-

FLICT IN THE WORKPLACE

HOW EVERY PERSON CAN CON-

TRIBUTE TO A DYNAMIC, DI-

VERSE AND INCLUSIVE CULTURE

MODEL INCLUSIVE BEHAVIOURS

BUILDING TRUST

LEARN THE IMPORTANCE OF

LISTENING AND IDENTIFY YOUR

PERSONAL “FILTERS”

DIVERSITY & INCLUSION IN THE

WORKPLACE learning objectives:

DIVERSITY & INCLUSION IN THE

WORKPLACE

Date & Time: 3 Dates to Choose From: March 20, March 23, April 25 2017, 9:00 AM—4:30 PM


Who Should Attend: Anyone responsible for the supervision of

people.

Specifically Diversity and Inclusion workshop will address:

Diversity in the workplace is an important issue that all employees in any organiza-

tion need to understand. Today more and more organizations are creating cultures

that support diversity and inclusion by respecting, developing and utilizing each em-

ployee’s differences to create a competitive strength. This course covers the im-

portance of diversity , how to work in an environment that supports a diverse work-

force, how to avoid potential problems and how to develop your own strengths

through diversity and inclusion.

This highly participated one-day diversity and inclusion workshop is designed to

provide additional knowledge and skill for working effectively with all team mem-

bers and customers in a diverse workplace and marketplace.

The fundamentals of diversity in the workplace

What is cultural diversity

Identify effects of diversity in the workplace

What each generation wants and needs from each other

Strengthen communication skills to improve understanding across cultures

What we can learn from each other

Expected labour force changes

Solutions to the most common communication problems, communicate effectively

with people from different cultures

What to do if you have said the wrong thing

Instructors:

Seneca College, Training Services


-9-

UNDERSTANDING PEOPLE MAN-

AGEMNET SKILLS

HOW TO DOCUMENT PERFOR-

MANCE ISSUES

LEARN EFFECTIVE COMMUNICA-

TION

HOW TO CONDUCT DIFFICULT

CONVERSATIONS

HOW TO ASSESS AND MINIMIZE

CONFLICT

WHAT PRINCIPLES ARE NEEDED

TO BUILD CREDDIBILITY

FRONT LINE SUPERVISOR

EXCELLENCE learning objectives:

FRONT LINE SUPERVISOR EXCELLENCE

Date & Time: 3 Dates to Choose From: March 27 & 28, April 3 & 4 or April 20 & 21, 2017 9:00 AM—4:30 PM


Course Overview and Learning Outcomes: Who Should Attend: Supervisors, Foreperson, Lead Hand, employ-

ees new to the supervisor role, making the transition from peer to

supervisor.

Specifically Front Line Supervisor Excellence will address:

Effective front-line managers are key for managing a respectful workplace. Too often

Employers make the mistake of assuming that once an individual is appointed a Su-

pervisor they automatically have the competencies, skill and knowledge on how to

best manage workers in a complex work environment. This program is designed to

allow the participant to assess their individual skill and knowledge relating to vital

supervisor competencies, in the areas of problem solving, decision making, building

team capacity, evaluating performance, etc.

Participants will be provided with an accurate picture of what it truly means to be a

Supervisor, the program targets people skills as the foundation for success.

Gain a better understanding of the role, function and skill required for a Supervisor

and/or front-line leader

Learn what principles are needed to build credibility

Identify personal leadership style

Learn how to capitalize on style strengths

Understanding people management skills and how to document performance

issues

Effective communications and how to conduct that difficult conversation

How to assess and minimize the risk of conflict

Understand the legislative framework with which a supervisor works within todays,

e.g. OH&S, Human Rights, ESA

Instructors:


-10-

DO-AND-DON’T S

SETTING GOALS

DEFINING JOB RESPONSIBILITIES

HOW DO I SET GOALS EFFEC-

TIVELY?

HOW MANY GOALS SHOULD

SOMEONE SET?

HOW DO I EVALUATE A PER-

SON’S BEHAVIORS?

WHICH COUNTS MORE, BEHAV-

IORS OR RESULTS?

HOW DO I TELL SOMEONE HE/

SHE’S IS NOT MEETING MY EX-

PECTATIONS?

HOW DO I DELIVER BAD NEWS?

GIVING AN EFFECTIVE PERFOR-

MANCE REVIEW learning objec-

tives:

GIVING AN EFFECTIVE PERFORMANCE

REVIEW Date & Time: 2 Dates to Choose From: March 28 or March 30, 2017, 9:00 AM—4:30 PM



Who Should Attend: Anyone responsible for the supervision of

people and/or conducting performance reviews.

Specifically Giving and Effective Performance Review will address:

One of a manager’s toughest—and most important—responsibilities is to evaluate

an employee’s performance, providing honest feedback and clarifying what they’ve

done well and where they need to improve.

This 1-day session will help managers/supervisors recognize the importance of their

role during the performance review process. Participants will learn techniques to

give positive and constructive feedback effectively both during and after the review.

They will also focus on motivating employees to action and understand the im-

portance of developing an improvement plan.

Recognize when the performance review is on the wrong track

Learn how to give effective feedback

Learn how to coach employees

Provide constructive feedback

Communicate effectively

Conduct an effective performance review

Instructors:

The Miller Group Human Resources Department Representative

-11-

INCREASED WRITING EFFECTIVE-

NESS, CLAIMS, LETTERS AND

EMAILS

ACHIEVING CLARITY, IMPACT

AND INFLUENCE

MAPPING AND BRAINSTORMING

TECHNIQUES

PLAN AND ESTABLISH THE PUR-

POSE OF YOUR WRITTEN WORK

IDENTIFY YOUR READERS’ NEEDS

AND EXPECTATIONS

ENHANCED BUSINESS WRITING

SKILLS WORKSHOP learning ob-

jectives:

ENHANCED BUSINESS WRITING SKILLS

WORKSHOP

Date & Time: April 10, 2017, 9:00 AM—4:30 PM



Who Should Attend: Anyone who wants to become more confi-

dent, efficient and effective in their business writing.

Specifically Enhanced Business Writing Skills Workshop will ad-

Communication skills, including writing, are one of the most important transferable

skills that we possess. Most business professionals need excellent writing skills to

properly document and covey specific details. Today’s readers are overloaded; they

have no time, and at best, skim read. The Enhanced Business Writing Skills Work-

shop will show you how to get the reader’s attention and how to ensure your key

message is understood. This hands-on business writing course will help you write

with clarity, effectiveness and professionalism. Whether you are writing emails,

letters or reports, you will learn how to organize your thoughts, use a structured

approach and choose the right words to create clear, concise and influential busi-

ness documents. After this one day course, you will have tools and techniques to

write appropriate messages for different audiences and purposes.

The principles of effective business writing

Overcome writer’s block with easy-to-use strategies and techniques

Write with a service orientation to satisfy your readers’ needs while getting your

point across

Organize writing to be clear, informative, persuasive and effective

Build trust and credibility through your word choice

Project a professional image in your written correspondence

Gain confidence in your writing ability

Establish a high standard of written communication for yourself and The Miller

Group

Instructors:


-12-

TO FAMILIARIZE ONESELF WITH

EXCEL’S BASIC FEATURES

IDENTIFY THE DIFFERENT COM-

PONENTS OF THE EXCEL WORK-

SHEET

DIFFERENTIATE BETWEEN AN

EXCEL WORKBOOK & WORK-

SHEET

TO BECOME COMFORTABLE

WITH CREATING, FORMATTING

AND EDITING EXCEL WORK-

BOOKS AND WORKSHEETS

ENTER TEXT AND FORMULAS

INTO AN EXCEL SPREADSHEET

MICROSOFT EXCEL FOR BEGIN-

NERS learning objectives:

MICROSOFT EXCEL FOR BEGINNERS


Location: Miller Transit Training Room, 8050 Woodbine Ave. Markham, ON


Who Should Attend: Employees who have little or no familiarity

with Microsoft Excel 2016 or more experienced Excel users who

want to learn the topics covered in this course in the 2016 interface.

Specifically Microsoft Excel for Beginners will address:

In this Introduction to Microsoft Excel, you will create and edit basic worksheets and

workbooks. This course is designed for anyone who would like to gain the necessary

skills to create, edit, format, and print basic Microsoft Excel worksheets. How to

customize the ribbon to increase productivity and even create new tabs and hide

the ones never used. Data, reports, graphs and formulas—making the most of Mi-

crosoft Excel’s many talents. How to review, share and print Microsoft Excel files and

worksheets. Spreadsheets, charts and more—easy ways to make spreadsheets and

figures into colorful, clear and precise presentations. This Microsoft Excel Basic

training course is an informative, hands-on experience that will provide you with the

“how-to’s” for breezing through spreadsheets, forecasts, graphs and financial re-

porting, plus little-known shortcuts and time-saving techniques. Participants will

return to work, working smarter and harder after attending this training course.

What is Excel

The Excel Ribbon

How to Navigate

Data Entry

Autofill

Basics of Formulas &

Functions

Conditional Formatting

The Today function

Formatting and styling

cells

How to refer to cells in

another worksheet

How to clear/remove/

delete content

How to delete a row,

column, or workbook

How to increase or de-

crease decimals

How to copy and paste

a range of cells

Content alignment

Instructors:

The Miller Group Information Technology Department Representatives

-13-

USE A VARIETY OF DATA VALIDA-

TION TECHNIQUES

USE A RANGE OF LOOKUP AND

REFERENCE FUNCTIONS

UNDERSTAND AND CREATE SIM-

PLE PIVOTTABLES

CONSTRUCT AND OPERATE PIV-

OTTABLES USING SOME OF THE

MORE ADVANCED TECHNIQUES

CONNECT INFORMATION FROM

SHAREPOINT AND EXCEL

USE DATA VALIDATION FUNC-

TIONS

EXCEL INTERMEDIATE learning

objectives:

MICROSOFT EXCEL INTERMEDIATE


Location: Miller Transit Training Room, 8050 Woodbine Ave. Markham, ON


Who Should Attend: Employees who use Excel daily, or maybe only

casually, but wished they knew more about the program.

Specifically Microsoft Excel Advanced will address:

Participants will learn time-saving techniques that’ll allow more work to get done

faster with Excel. Adding and using the Analysis ToolPak to make complex data anal-

ysis a snap. How to create a PivotTable report to quickly analyze volumes of data,

generate summary views, see comparisons and reveal patterns in data. You will

learn ways to make your job easier and increase the sophistication of your data re-

porting and analyzing. The training focuses on time-saving techniques, advanced

“how-to’s,” and more. Along with this practical and usable training, employees will

learn how to integrate their work within the Office “family” for even greater results.

If they’ve ever been frustrated using Excel because they knew there had to be a

better way of accomplishing tasks, they’ll soon be on their way to getting more

done—and more efficiently—with this power-boosting training course.

Charts & Graphs

Pivot Tables

Conditional Formatting

V-lookups and h-lookups

Tracking Changes and Comments

Importing data and connecting to SharePoint

Collaborating with others

Text to columns

Data Validation and dropdown fields

Intro to Goal Seek

Instructors:

The Miller Group Information Technology Department Representatives

-14-

CONSEQUENCES AND AD-

VANTAGES OF PRIVATE SETTLE-

MENTS

WHAT TO SAY, WHAT NOT TO

SAY

WHEN TO REPORT

CONSEQUENCES AND AD-

VANTAGES OF PRIVATE SETTLE-

MENTS

THIRD PARTY CALLS FOR INFOR-

MATION PERTAINING TO ACCI-

DENTS

WHAT IS REPORTED WHEN

THERE IS AN ACCIDENT?

WHAT IS OUR CONSTRUCTION

ZONE?

PERSONAL INJURY CLAIMS

INVESTIGATIONS, BEST EVI-

DENCE RULE

PHOTOGRAPHS/VIDEOS – DO’S

AND DON’TS

MILLER’S CLAIMS PROCESS learn-

ing objectives:

MILLER’S CLAIMS PROCESS

Date & Time: March 7, 2017, 8:00 AM—3:00 PM



Who Should Attend: Supervisors, Foreman, Project Managers,

Safety Managers, HR Managers

Specifically Miller’s Claims Process will address:

This course will provide attendees with knowledge of the claims process and will

outline their role and that of the legal team. It will enhance the knowledge and skills

of Supervisors, Foreman, Project Managers, Safety Managers, and HR Managers

when addressing claims and damage related issues. You will receive an overview of

the different types of claims, their investigation processes, and a thorough under-

standing of when and why legal should be contacted. Real life situations are used as

an example to cover basic strategies associated with handling claims and to provide

examples of communication skills needed to effectively handle damage situations.

Types of Claims

Property Damage by Units

Property Damage by Units Claims Handling

Releases

Auto Damage by Units

No Fault Insurance

Overhead Wires

Site to Vehicle Claims

Investigations

Instructors:

Representative from Zurich Insurance

The Miller Group Legal Team Representative

-15-

UNDERSTANDING QC/QA RE-

QUIREMENTS/EXPECTATIONS

REVIEW AND UPDATE OF COM-

MON OPSS & SP’S

UNDERSTANDING END RESULTS

AND PERFORMANCE BASED

SPECIFICATIONS

CHECKLIST OF COMMON QC

SUBMISSIONS

UNDERSTANDING THE MTO

CONTRACTOR PERFORMANCE

RATING SYSTEM

CONSTRUCTION PROJECT QUALITY

CONTROL learning objectives:

CONSTRUCTION PROJECT QUALITY

CONTROL Date & Time: 2 Dates to Choose From: April 12, 2017 or April 18, 2017, 8:00 AM—5:00 PM



Who Should Attend: Anyone seeking to further their knowledge of Quality

Control procedures and expectations on construction projects. Site Superinten-

dents, Foremen, Field Technicians, Quality Control Administrators.

Specifically Construction Project Quality Control will

address:

This program is designed for people with quality control or quality management

duties in their work. The course presents an overview of quality management topics

on construction projects, including; a review of The Miller Group Quality Manage-

ment System (QMS), QC/QA requirements and expectations, QM best practices,

review of specifications, and considerations for MTO Contracts. Learning will be en-

hanced through the use of The Miller Group case studies, where common quality

issues experienced on construction sites will be addressed. Attendees will gain a

practical understanding of the general principles and frameworks of quality manage-

ment procedures and expectations and be better prepared to apply these skills for

effective quality management.

Construction project start-up

Documentation & reporting

QC Compliance: SP199S53

Review of Specifications & Issues

End Result Specifications

Performance Based Specifications

Contractor Performance Rating

Instructors:

The Miller Group Heavy Civil Infrastructure Group Representatives

-16-

LEARNING KEY CONCEPTS AND

LEADERSHIP PRINCIPLES

APPLYING LEADERSHIP CON-

CEPTS TO HEALTH & SAFETY

UNDERSTANDING VARIOUS

LEADERSHIP TECHNIQUES IN

HEALTH & SAFETY

WORKSHOPS TO DEVELOP SO-

LUTIONS TO EVERYDAY LEADER-

SHIP CHALLENGES

INFORMATION SHARING WITH

MILLER COLLEAGUES ON USING

LEADERSHIP TO MANAGE

HEALTH AND SAFETY

LEADERSHIP FOR SAFETY EXCEL-

LENCE learning objectives:

LEADERSHIP FOR SAFETY EXCELLENCE




Who Should Attend: Employees that find themselves in leadership roles in

health and safety (JHSC members, Safety Reps, etc.) Supervisors that want to

learn safety leadership principles. Managers that want to understand safety lead-

ership techniques. Senior Managers that want to understand how to apply lead-

ership to health and safety management.

Specifically Leadership for Safety Excellence will address:

Introducing our in-house program for building leadership skills in safety. There is a

technical component to safety, one that involves standards, legislative require-

ments, and technical specifications. A key component that cannot be underestimat-

ed is the role of Leadership and its contribution to effectively managing safety. Lean-

ing on a course and materials from the New Brunswick Construction Safety Associa-

tion, this program identifies the competencies, skills, and attributes of a Safety Lead-

er. Whether you have a formal Leadership role in the organization, you sit on a Joint

Health & Safety Committee, or you act as a Safety Representative on your crew –

you are taking a leadership position in health and safety. In fact, any time you see

something unsafe and you have the courage to confront that individual – you are

taking a leadership position to improve health and safety. This course will help iden-

tify leadership in safety and its contribution to creating excellence in our work (and

life) environments.

Learning key concepts and Leadership principles

Applying leadership concepts to health & safety

Understanding various leadership techniques in health & safety

Workshops to develop solutions to everyday leadership challenges

Information sharing with Miller colleagues on using leadership to manage health

and safety

Instructors:

The Miller Group Safety Department Representative

-17-

LEARNING TO GO BEYOND THE

“WHAT” AND BEGIN LOOKING AT

THE “HOW” AND “WHY”

UNDERSTANDING HOW TO UN-

COVER THE ROOT CAUSE OF AN

INCIDENT

UNDERSTANDING THE LEGAL

REQUIREMENTS FOR INVESTIGA-

TION TRAINING

WORKSHOPS TO DEVELOP

SKILLS FOR GATHERING FACTS,

EVIDENCE, KEY INFORMATION

HANDS ON INTERVIEW PRAC-

TICE

UNDERSTANDING HOW TO MAN-

AGE AN INCIDENT SCENE

CONDUCTING THOROUGH SAFETY

INCIDENT INVESTIGATIONS


CONDUCTING THOROUGH SAFETY INCIDENT INVESTIGATIONS




Who Should Attend: Supervisors that have responsibility for conducting incident investigations, Project Managers that have responsibility for pro-ject sites, Managers that need to develop skills on incident investigations, Senior Managers that want to improve their skills in determining root cause and developing effective actions

Specifically Conducting Thorough Safety Incident Investigations will

address:

This year you have learned that in your capacity as a leader in the organization and

charged with the responsibility and authority to supervise people, you have respon-

sibility for conducting investigations of incidents that happen across our workplaces.

There is both an art and a science to investigating incidents – and going beyond the

obvious indicators of the description of “what” has happened, to begin to look at the

“how” and “why”. This seminar covers the requirement to have training in con-

ducting incident investigations and teaches the skill of performing thorough incident

investigations, including collecting the relevant facts and information, interviewing

witnesses, taking photographs, and developing and assigning corrective and preven-

tive actions. Participants will review actual Miller safety incidents in the context of

our incident reporting procedures, emergency preparedness, and health and safety

management system, and work through an investigation process.

Conducting a root cause analysis of safety incidents

Learning the skill of assigning corrective and preventive actions

Meeting the legal requirements for persons of authority in training on investiga-

tions

Gathering facts, evidence, key information, and practice conducting interviews

Managing the incident scene following a serious incident

Dealing with key stakeholders following an incident and the investigation

Instructors:

The Miller Group Safety Department Representatives

-18-

UNDERSTANDING THE COST OF

SAFETY ON THE ORGANIZATION

WORKPLACE INJURY COSTS

UNDERSTANDING THE COST

BENEFIT OF PROPERLY MANAG-

ING WORKPLACE CLAIMS

UNDERSTANDING THE COST IM-

PACT WHEN INJURY CLAIMS ARE

MISMANAGED

MANAGING THE FINANCIAL IM-

PACTS OF WORKPLACE INJURIES


MANAGING THE FINANCIAL IMPACTS OF WORKPLACE INJURIES




Who Should Attend: Supervisors that have responsibility for conducting incident investigations, Project Managers that have responsibility for pro-ject sites, Managers that need to develop skills on incident investigations, Senior Managers that want to improve their skills in determining root cause and developing effective actions

Specifically Managing the Financial Impacts of Workplace Injuries

will address:

What is the “Cost of Safety”? Often times, this question is usually met with the response that “Safety is Expensive” and that it costs a lot to “do safety”. Time and time again, research has proven the opposite to be the case. The business case and return on investment for health and safety has been demonstrated in industry companies all around the world. One example where this is especially the case, is in the management of work-place injuries. Workplace injury costs can have an exponential impact on the bottom line, even the most minor injuries. This seminar will take a look at the true cost implications of workplace injuries, and the financial impacts workplace injuries can have in your business. Using cost models from the Ontario Workplace Safety & Insurance Board, this seminar will highlight the cost benefit of properly managing workplace claims, and the cost impact when injury claims are not managed well – making the case for injury prevention.

Conducting a root cause analysis of safety incidents

Learning the skill of assigning corrective and preventive actions

Meeting the legal requirements for persons of authority in training on investiga-

tions

Gathering facts, evidence, key information, and practice conducting interviews

Managing the incident scene following a serious incident

Dealing with key stakeholders following an incident and the investigation

Instructors:

Safety Department Representatives

-19-

UNDERSTAND THE IMPORTANCE

OF PROPER SAMPLING TECH-

NIQUES AND LAB TESTING FOR

AGGREGATES AND HMA

HANDS-ON TESTING OF AGGRE-

GATES AND HMA MIXES

PROVIDE TOOLS FOR ANALYZ-

ING AGGREGATE AND HMA TEST

RESULTS

UNDERSTAND END RESULT SPEC-

IFICATIONS

INTRODUCTION TO AGGREGATE,

HOT MIX ASPHALT, AND CON-

CRETE TESTING & SPECIFICATIONS


INTRODUCTION TO AGGREGATE, HOT

MIX ASPHALT, AND CONCRETE TESTING

& SPECIFICATIONS Date & Time: March 28 & 29, 2017, 9:00 AM—4:00 PM

Location: The Miller Group, Aurora Lab, 287 Ram Forest Rd., Gormley, ON

Course Overview and Learning Outcomes: Who Should Attend: Attendees are anyone seeking a developed understanding

of results through introductory-level sampling, testing and quartering. Lab tech-

nicians, filed technicians, quality control administrators, project engineers.

Specifically Introduction to Aggregate, How Mix Asphalt, and

Concrete Testing & Specifications will address:

Prerequisites:

Post-secondary education in a technical field

Understanding of road construction practices

Good knowledge of word processing and database spreadsheet programs (ie.

Microsoft Excel)

Working knowledge of MTO QC requirements recommended but not required

This course covers proper sampling and testing procedures for aggregates, hot mix

asphalt (HMA), and concrete. Unique to this course is a lab component that includes

hands-on testing of HMA and concrete aggregates. In-lab lectures review and

demonstrate aggregate physical properties test methods. Finally, a classroom com-

ponent includes analysis of test results and review of applicable specifications. Lec-

tures for this portion of the course links laboratory test methods to field perfor-

mance of HMA and concrete pavements.

Introduction to Aggregate and Hot Mix Asphalt (HMA) Sampling

Sieve Analysis of Aggregates (Hands-on)

Hot Mix Asphalt Testing (Hands-On)

Aggregate Physical Properties (In-Lab Lectures)

Review Calculations and Test Results

Hot Mix Asphalt Mix Design

Concrete Sampling and Testing

Specifications (OPSS and HMA)

End Result Specifications

Instructors:

The Miller Group Technical Services Group Representatives

Enrollment for MIE Courses should be completed through SharePoint. Click here to visit the registration

page. To register for a course click the Course Registration Form button. Select a course from the Course

Offering drop down menu. (Please note some courses may be offered on multiple days, ensure you are se-

lecting the correct date.) Enter your name and Manager’s information for approval.

If you have any questions, please contact the Talent Management Team at (905) 475-6660 ext. 3181.

We hope you enjoy your M.I.E. experience.

CONSULTINGSALES

The Miller Group 505 Miller Ave Markham, ON L6G 1B2

HOW TO ENROLL

http://connect.millergroup.ca/hris/training/

http://connect.millergroup.ca/hris/training/SitePages/Home.aspx



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