uh13012 ashim srivastava l&t infotech

“Trends in Change adoptions practices”

Ashim SrivastavaXIMB

Introduction to Change Management

Change Management CM Adoption Strategies CM Models Trends in CM Adoption

Change management is the approach to transitioning individual, team and organization towards desired future state.

What is Change Management?• A method for reducing and

managing resistance to change.• A necessary component for any

organizational performance improvement process.

• The process how we drive the adoption and usage we need to realize business results.

What isn’t Change Management?• A stand-alone process for

designing a business solution.• A stand-alone technique for

improving organizational performance.

• A process improvement method.

Reinforce Change

Manage Change

Prepare for

Change

Prosci’s Change Management Process

Introduction to Change Management


Change management focuses on people, and is about ensuring change is thoroughly, smoothly and lastingly implemented.

Change management objectives-

• Sponsorship• Buy-in• Involvement• Impact• Communication• Readiness

Ensuring there is clear expression of the reasons for change, and helping the sponsor communicate this

Identifying "change agents"

Assessing all the stakeholders and defining the nature of sponsorship, involvement and communication that will be required

Planning the involvement and project activities of the change sponsor(s)

Planning how and when the changes will be communicated, and delivering the communications messages.

Assessing the impact of the changes on people and the organization's structure.

Planning activities needed to address the impacts of the change

Ensuring that people involved and affected by the change understand the process change

Identifying and agreeing the success indicators for change, and ensure they are regularly measured and reported on.

Activities involved in making change a success

Change Management Adoption Strategies


Chin and Benne (1984) outlined three meta-approaches to the implementation of change in social and organizational contexts.

Strategy Selection Considerations-

• Degree of Change• Degree of Resistance• Population• Stakes• Time Frame• Expertise• Dependency

Change Strategies-

•People are rational beings, will follow self interest.•Success is based on communication of information and offering of incentives.

Empirical-Rational

•People are social beings and will adhere to social norms.•Success is based on redefining and reinterpreting existing norms and values.

Normative-Re educative

•People are generally compliant and will generally do what they are told to do.•Success is based on implementation of authority and imposition of sanctions.

Power-Coercive

•People oppose loss and disruptions but adapt readily to new circumstances.•Success is based on creating a new organization and gradually shifting people from old to new environment.

Environmental-Adaptive

•Being purposeful and being aware.

Action-Oriented

• There is no single strategy for managing a change.

• There may be a grand strategy, but for an initiative mix of strategies is needed.

Change Management Models


Models of change management are useful in that they describe and simplify a process so that principles can be understood and applied.

Kurt Lewin’s Unfreeze-Change-Refreeze model• Unfreeze• Transition• Refreeze

ADKAR model• Awareness• Knowledge• Desire• Ability• Reinforcement

McKinsey 7-S Model• Shared Values• Strategy• Structure• Systems• Style• Staff• Skills

Kotter’s 8 Step Change Model• Increase the urgency• Change management coalition• Create the vision for change• Communicate the change vision• Empower staff • Create short term goals.• Consolidate and produce more

change• Instill the change in culture.

Latest Trends in Adoption in CM


Top 10 trends in change management in 2014

Awareness• Greater awareness of the need for and value of change

management Competency and leadership development

• Training, skills development, leadership pipeline planning, succession planning

Resource utilization- • Human resources and physical resources• Establishment of change management group• Underestimation and allocation of change management resources

Change saturation Integration with project management Increased usage of structured methodology, tools and language Management of portfolio of change

Greater awareness of the need for and value of change management


Awareness as well as urgency for change is the critical factor for incorporating and sustaining the change.

Answers the primary question – “ Why we need change” Effects of overlooking this-

• Microsoft leading operator in PC’s and laptop overlooked the advent of android in mobile phones.

• Kodak was not able to in-vision the power of digital camera and relied on existing film rolls

Effects of being aware of future change needs –

• Capitalizing in tremendous increase in usage of mobile s and its utilities – successful merger of WhatsApp- $22 billion

Change management – Stakeholders and competency development


Competent trainer – Train the trainer for the change management. Start with appreciation of the importance of change management competencies throughout the

organization Be strategic on where, what and how to train Build competencies at multiple levels in the organization – from the CEO to blue coloured workers

P&G acquisition of Warner Lambert Co.Issues – • Dilution of core business due to venture in pharmaceutical industry • Resignation of CEO- Durk I.Jager , controls to A.G. Lafley• Stakeholders dumped the stocks and profitability declinedApproach-• Dissolution of strategies not generating revenues• Leadership development and training for developing talent pipeline

Change management – Dedication of resources, change management group


Starts with appreciation that change management delivers value and hence it is good to invest in the change

Hybrid structure – dedicated human resource Shared services – technology, manpower, R&D Decide on best resourcing model Action items: Decide on best resourcing model Consider the influencing and constraining factors

Distillery bottling company- New technology of multifeed distilling to overcome erratic availability of raw material Shared information- Delphi technique , Union workers involvement in decision making Research and development Redundant workers- training and job rotation

Change Saturation


Change saturation results from two distinct elements – • change capacity (how much change can we handle) and change disruption (how much

change is occurring). Change saturation - Change disruption > Change capacity.

Why change saturation occurs?• The amount of change is on the rise in most organizations• Project teams focus on their own solutions without thinking about the cumulative impact• No one is looking at the cumulative impact in the organization

Effect of change saturation • Automatic resistance• Lack of focus on operations• Attrition and turnover• Low morale throughout the organization• Changes were viewed as distractions

China youth survey 2013-14- 600,000 youths died due to over-fatigue, heart failures and anxiety

Use of structured methodology, tools and language


Nearly 80% of study participants utilized a structured approach .

Nearly six in 10 projects are utilizing a structured change methodology The use of a structured approach to change management was cited as the No. 2 contributor to success

(behind active and visible executive sponsorship). “Change Management Tools” rated as one of the most important tools added to the

Portfolio of tools available with Bain & Co.

Best Practices study Percentage of participants that followed a particular CM methodology

2003 34%

2008 58%

2011 72%

Change Portfolio Management


• Organizations today are facing, and creating, more change than ever before. • The frequency, number, size and importance of change all continue to increase.• Project teams are consumed with finding the right solution to the opportunity or issue they are

addressing with their projects.• Managers and supervisors are working to keep the business running while implementing changes to how

that work gets done.• The unfortunate reality, though, is that no one is keeping tabs on all of the change happening - the

portfolio of change.• Front-line employees are often the only ones who know how much change is actually occurring because

they are the ones who encounter it each and every day.• Reasons why Change Portfolio Management is needed-

The ever increasing amount of change organizations are

facing

The potential for change saturation

The consequences of change collision

Integration with project management


Changing business environment has caused many companies to shift from being operations focused to being project driven( Jarocki, 2011).

Turner (2009) - continuous change in organizations requires project-oriented management as the “control and monitor model” is no longer sufficient.

In Traditional PM focus is on tactics and results vis a vis CM where• CM professionals are traditionally from social sciences and humanities backgrounds and have a

tendency to avoid the task and process-orientated approach • By placing a much stricter emphasis on the human, political and organizational change

considerations Implementing and coordinating the logistics of a complex change project requires PM skills to plan and

execute the change initiative (Kotter and Dan, 2002). Therefore,

• whilst PM processes and techniques are ideally suited to CM, its techniques are also valuable.• CM and PM are no more mutually exclusive.



Example – IT organizations have propagated the idea of handling changes as a project which is more and more being adapted by manufacturing organizations and other domains.

uh13012 ashim srivastava l&t infotech

Documents

process change

management change management

adoption change management

implementation of change

change sponsors

isnt change management

identifying change agents

adoption chin