ucsf mission bay attitudes, architecture, and...
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Seth Bokser, MD
May 19, 2015
UCSF Mission Bay Attitudes, Architecture, and Technology
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Center for Digital Health Innovation at UCSF
Patient & Family Advisory Council
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E-patients = enabled, empowered & engaged
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Center for Digital Health Innovation at UCSF
Attitudes
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Center for Digital Health Innovation at UCSF 4
81
89.8
87.1 87.4
81.2
90.6
87.1 88.3
82.1
90.9
88.2
90
82.3
92.3
87.5
90.1
74
76
78
80
82
84
86
88
90
92
94
Adult Inpatient (Top Box) Pediatric Inpatient (Mean) Emergency Department (Mean) Oupatient (Top Box)
Provider Communication - Scores
FY2012 FY2013 FY2014 FY2015 (to date)
Data as of February 19, 2015
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Center for Digital Health Innovation at UCSF 5
UCSF Mission Bay Architecture = Interaction
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Center for Digital Health Innovation at UCSF
Architecture: Outdoor Rehab
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Center for Digital Health Innovation at UCSF 7
Feb 1, 2015 Moving Day
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Center for Digital Health Innovation at UCSF 8
Lobby
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Center for Digital Health Innovation at UCSF
Interactive Donor Wall
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Center for Digital Health Innovation at UCSF 10
Welcome to “Your Room”
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Center for Digital Health Innovation at UCSF 11
Personalization: Age and Language
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Center for Digital Health Innovation at UCSF 12
http://dx.doi.org/10.1136/amiajnl-2013-002141 742-750 First published online: 1 July 2014
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Center for Digital Health Innovation at UCSF 13
Personalization: Your Support System
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Center for Digital Health Innovation at UCSF
Empowerment: Knowing Your Treatment Team
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Center for Digital Health Innovation at UCSF 15
Educational Videos
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Center for Digital Health Innovation at UCSF 16
Educational Videos
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Center for Digital Health Innovation at UCSF
Screencasting
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Center for Digital Health Innovation at UCSF
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Center for Digital Health Innovation at UCSF
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Center for Digital Health Innovation at UCSF
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Center for Digital Health Innovation at UCSF
School and Child Life
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Center for Digital Health Innovation at UCSF 22
Bedside Telehealth and Skype
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Center for Digital Health Innovation at UCSF 23
Entertainment and Gaming
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Center for Digital Health Innovation at UCSF 24
“Informed” Patient versus “Overwhelmed” Patient
• UCSF MyChart
• Link from Home • Calm.com • TURN COMPLETELY OFF
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Center for Digital Health Innovation at UCSF
3/9/2015 3/23/2015 4/6/2015
Agree 60.00% 60.00% 66.67%
Neutral 12.00% 13.33% 12.82%
Disagree 28.00% 26.66% 20.52%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
Agree Neutral Disagree
Early Experience ( 2 months, n = 39) “Improved Hospital Experience”
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Center for Digital Health Innovation at UCSF
3/9/2015 3/23/2015 4/6/2015
Agree 56.00% 53.34% 58.97%
Neutral 8.00% 6.67% 10.26%
Disagree 36.00% 40.00% 30.76%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Agree Neutral Disagree
Early Experience ( 2 months, n = 39) “Helped you feel more informed”
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Center for Digital Health Innovation at UCSF
Optimization / Change Management
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• TECHNOLOGY (UI): the system is excellent...however, the user experience while
watching television could be improved by adding a button that takes you to the tv
guide without having to go back out to the home screen. -4/2/2015 7:10 PM
• PROCESS: I was not shown how to use it , other than to place his birthday in.
most staff could not tell me what function it had or how to access them. I think it is
a wonderful idea to have the pad, but place a tutorial on ucsf chanel - 4/2/2015
1:53 AM
• PEOPLE: UCSF is one of the BEST hospital I have been to. I LOVE it here. The
people here take VERY GREAT care of their patients they are the BEST!! -
2/18/2015 12:20 AM
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Center for Digital Health Innovation at UCSF 28
Thank you