ucm61xx user manual 1 0-9-25

Grandstream Networks, Inc. UCM6100 Series IP PBX

User Manual

Firmware Version 1.0.9.25 UCM6100 Series IP PBX User Manual Page 1 of 302

UCM6100 Series IP PBX User Manual

Table of Content

GNU GPL INFORMATION ......................................................................... 16

CHANGE LOG ........................................................................................... 17 FIRMWARE VERSION 1.0.9.25 ......................................................................................................... 17 FIRMWARE VERSION 1.0.9.23 ......................................................................................................... 17 FIRMWARE VERSION 1.0.8.12 ......................................................................................................... 18 FIRMWARE VERSION 1.0.7.11 .......................................................................................................... 19 FIRMWARE VERSION 1.0.6.11 .......................................................................................................... 19 FIRMWARE VERSION 1.0.6.10 ......................................................................................................... 19 FIRMWARE VERSION 1.0.5.19 ......................................................................................................... 20 FIRMWARE VERSION 1.0.5.14 ......................................................................................................... 20 FIRMWARE VERSION 1.0.4.7 ........................................................................................................... 21 FIRMWARE VERSION 1.0.3.13 ......................................................................................................... 21 FIRMWARE VERSION 1.0.2.21 ......................................................................................................... 22 FIRMWARE VERSION 1.0.1.22 ......................................................................................................... 23

WELCOME ................................................................................................. 25

PRODUCT OVERVIEW ............................................................................. 27 FEATURE HIGHTLIGHTS .................................................................................................................. 27 TECHNICAL SPECIFICATIONS ......................................................................................................... 28

INSTALLATION .......................................................................................... 31 EQUIPMENT PACKAGING ................................................................................................................ 31 CONNECT YOUR UCM6100 .............................................................................................................. 31

CONNECT THE UCM6102 .......................................................................................................... 31 CONNECT THE UCM6104 .......................................................................................................... 32 CONNECT THE UCM6108 .......................................................................................................... 33 CONNECT THE UCM6116 .......................................................................................................... 34

SAFETY COMPLIANCES ................................................................................................................... 35 WARRANTY ....................................................................................................................................... 35

GETTING STARTED .................................................................................. 37 USE THE LCD MENU ......................................................................................................................... 37 USE THE LED INDICATORS .............................................................................................................. 39 USE THE WEB GUI ............................................................................................................................ 40


ACCESS WEB GUI ...................................................................................................................... 40 WEB GUI CONFIGURATIONS .................................................................................................... 41 WEB GUI LANGUAGES .............................................................................................................. 42 SAVE AND APPLY CHANGES .................................................................................................... 42

MAKE YOUR FIRST CALL ................................................................................................................. 42

SYSTEM SETTINGS .................................................................................. 45 USER MANAGEMENT ....................................................................................................................... 45

USER PRIVILEGES ..................................................................................................................... 45 CREATE NEW WEB UI USER ..................................................................................................... 46 USER PORTAL ............................................................................................................................ 48 CONCURRENT MULTI-USER LOGIN ......................................................................................... 49 OPERATION LOG ........................................................................................................................ 49 CHANGE BINDNG EMAIL ........................................................................................................... 51

NETWORK SETTINGS ....................................................................................................................... 52 BASIC SETTINGS ....................................................................................................................... 52 802.1X .......................................................................................................................................... 59 STATIC ROUTES ......................................................................................................................... 60 PORT FORWORDING (UCM6102 ONLY) ................................................................................... 63 DDNS SETTINGS ........................................................................................................................ 65

FIREWALL .......................................................................................................................................... 66 STATIC DEFENSE ....................................................................................................................... 66 DYNAMIC DEFENSE ................................................................................................................... 69 FAIL2BAN .................................................................................................................................... 70

CHANGE PASSWORD ....................................................................................................................... 71 LDAP SERVER ................................................................................................................................... 71

LDAP SERVER CONFIGURATIONS ........................................................................................... 72 LDAP PHONEBOOK .................................................................................................................... 73 LDAP CLIENT CONFIGURATIONS ............................................................................................. 77

HTTP SERVER ................................................................................................................................... 79 EMAIL SETTINGS .............................................................................................................................. 79 TIME SETTINGS ................................................................................................................................ 80

AUTO TIME UPDATING .............................................................................................................. 80 SET TIME MANUALLY ................................................................................................................ 82 OFFICE TIME .............................................................................................................................. 82 HOLIDAY ...................................................................................................................................... 84

NTP SERVER ..................................................................................................................................... 86 RECORDINGS STORAGE ................................................................................................................. 86 LOGIN TIMEOUT SETTINGS ............................................................................................................. 88

PROVISIONING ......................................................................................... 89


OVERVIEW ......................................................................................................................................... 89 CONFIGURATION ARCHITECTURE FOR END POINT DEVICE ..................................................... 89 AUTO PROVISIONING SETTINGS .................................................................................................... 90 DISCOVERY ....................................................................................................................................... 93 GLOBAL CONFIGURATION ............................................................................................................... 94

GLOBAL POLICY ......................................................................................................................... 94 GLOBAL TEMPLATES ............................................................................................................... 101

MODEL CONFIGURATION .............................................................................................................. 104 MODEL TEMPLATES ................................................................................................................ 104 MODEL UPDATE ....................................................................................................................... 106

DEVICE CONFIGURATION .............................................................................................................. 107 CREATE NEW DEVICE ............................................................................................................. 107 MANAGE DEVICES ................................................................................................................... 108

SAMPLE APPLICATION ................................................................................................................... 114

EXTENSIONS .......................................................................................... 119 CREATE NEW USER ....................................................................................................................... 119

CREATE NEW SIP EXTENSION ............................................................................................... 119 CREATE NEW IAX EXTENSION ............................................................................................... 125 CREATE NEW FXS EXTENSION .............................................................................................. 129

BATCH ADD EXTENSIONS ............................................................................................................. 134 BATCH ADD SIP EXTENSIONS ................................................................................................ 134 BATCH ADD IAX EXTENSIONS ................................................................................................ 137

SEARCH AND EDIT EXTENSION .................................................................................................... 139 EXPORT EXTENSIONS ................................................................................................................... 141 IMPORT EXTENSIONS .................................................................................................................... 141 EMAIL TO USER .............................................................................................................................. 142

TRUNKS ................................................................................................... 145 ANALOG TRUNKS ........................................................................................................................... 145

ANALOG TRUNK CONFIGURATION ........................................................................................ 145 PSTN DETECTION .................................................................................................................... 148

VOIP TRUNKS .................................................................................................................................. 151 DIRECT OUTWARD DIALING (DOD) ....................................................................................... 162

SLA STATION .......................................................................................... 164 CREATE/EDIT SLA STATION ........................................................................................................... 164 SAMPLE CONFIGURATION ............................................................................................................ 165

CALL ROUTES ........................................................................................ 168 OUTBOUND ROUTES ..................................................................................................................... 168


INBOUND ROUTES ......................................................................................................................... 170 INBOUND RULE CONFIGURATIONS ....................................................................................... 171 INBOUND ROUTE: PREPEND EXAMPLE ................................................................................ 172 BLACKLIST CONFIGURATIONS .............................................................................................. 173

CONFERENCE BRIDGE ......................................................................... 176 CONFERENCE BRIDGE CONFIGURATIONS .......................................................................... 176 JOIN A CONFERENCE CALL .................................................................................................... 178 INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 178 DURING THE CONFERENCE ................................................................................................... 179 RECORD CONFERENCE ......................................................................................................... 180

IVR............................................................................................................ 182 CONFIGURE IVR ............................................................................................................................. 182 CREATE CUSTOM PROMPT ........................................................................................................... 184

RECORD NEW CUSTOM PROMPT ......................................................................................... 184 UPLOAD CUSTOM PROMPT ................................................................................................... 185

LANGUAGE SETTINGS FOR VOICE PROMPT ..................................... 186 DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE .............................................................. 186

VOICEMAIL .............................................................................................. 188 CONFIGURE VOICEMAIL ................................................................................................................ 188 ACCESS VOICEMAIL ....................................................................................................................... 189 VOICEMAIL EMAIL SETTINGS ........................................................................................................ 190 CONFIGURE VOICEMAIL GROUP .................................................................................................. 191

RING GROUP .......................................................................................... 194 CONFIGURE RING GROUP ............................................................................................................ 194 REMOTE EXTENSION IN RING GROUP ........................................................................................ 196

PAGING AND INTERCOM GROUP ......................................................... 200 CONFIGURE PAGING/INTERCOM GROUP ................................................................................... 200

CALL QUEUE .......................................................................................... 202 CONFIGURE CALL QUEUE ............................................................................................................. 202

EXTENSION GROUPS ............................................................................ 206 CONFIGURE EXTENSION GROUPS .............................................................................................. 206 USING EXTENSION GROUPS ........................................................................................................ 207

PICKUP GROUPS ................................................................................... 208


CONFIGURE PICKUP GROUPS ..................................................................................................... 208 CONFIGURE PICKUP FEATURE CODE ......................................................................................... 208

MUSIC ON HOLD .................................................................................... 210

FAX/T.38 ................................................................................................... 212 CONFIGURE FAX/T.38 ..................................................................................................................... 212 SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ............................................... 213 SAMPLE CONFIGURATION FOR FAX-TO-EMAIL .......................................................................... 215

ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 218

BUSY CAMP-ON ..................................................................................... 220

FOLLOW ME ............................................................................................ 222

ONE-KEY DIAL ........................................................................................ 224

DISA ......................................................................................................... 226

CALLBACK FEATURE ............................................................................ 228

BLF AND EVENT LIST ............................................................................ 230 BLF ................................................................................................................................................... 230 EVENT LIST ..................................................................................................................................... 230

DIAL BY NAME ........................................................................................ 234 DIAL BY NAME CONFIGURATION .................................................................................................. 234

ACTIVE CALLS AND MONITOR ............................................................. 238 ACTIVE CALLS STATUS .................................................................................................................. 238 HANG UP ACTIVE CALLS ............................................................................................................... 239 CALL MONITOR ............................................................................................................................... 239

CALL FEATURES .................................................................................... 242 FEATURE CODES ............................................................................................................................ 242 CALL RECORDING .......................................................................................................................... 246 CALL PARK ....................................................................................................................................... 247

PARK A CALL ............................................................................................................................ 247 RETRIEVE THE PARKED CALL ............................................................................................... 247

ENABLE SPY .................................................................................................................................... 247


INTERNAL OPTIONS .............................................................................. 250 INTERNAL OPTIONS/GENERAL ..................................................................................................... 250 INTERNAL OPTIONS/JITTER BUFFER .......................................................................................... 252 INTERNAL OPTIONS/RTP SETTINGS ............................................................................................ 252 INTERNAL OPTIONS/PORTS CONFIG ........................................................................................... 253 INTERNAL OPTIONS/STUN MONITOR .......................................................................................... 254 INTERNAL OPTIONS/PAYLOAD ...................................................................................................... 255

IAX SETTINGS ......................................................................................... 256 IAX SETTINGS/GENERAL ............................................................................................................... 256 IAX SETTINGS/REGISTRATION ..................................................................................................... 256 IAX SETTINGS/STATIC DEFENSE .................................................................................................. 257

SIP SETTINGS ......................................................................................... 258 SIP SETTINGS/GENERAL ............................................................................................................... 258 SIP SETTINGS/MISC ....................................................................................................................... 259 SIP SETTINGS/SESSION TIMER .................................................................................................... 259 SIP SETTINGS/TCP AND TLS ......................................................................................................... 260 SIP SETTINGS/NAT ......................................................................................................................... 261 SIP SETTINGS/TOS ......................................................................................................................... 261

VALUE-ADDED FEATURES ................................................................... 264 FAX SENDING .................................................................................................................................. 264

STATUS AND REPORTING ..................................................................... 266 PBX STATUS .................................................................................................................................... 266

TRUNKS .................................................................................................................................... 266 EXTENSIONS ............................................................................................................................ 267 QUEUES .................................................................................................................................... 268 CONFERENCE ROOMS ........................................................................................................... 269 INTERFACES STATUS .............................................................................................................. 270 PARKING LOT ........................................................................................................................... 271

SYSTEM STATUS ............................................................................................................................ 272 GENERAL .................................................................................................................................. 272 NETWORK ................................................................................................................................. 272 STORAGE USAGE .................................................................................................................... 273 RESOURCE USAGE ................................................................................................................. 273

SYSTEM EVENTS ............................................................................................................................ 274 ALERT EVENTS LIST ................................................................................................................ 274 ALERT LOG ............................................................................................................................... 276


ALERT CONTACT ..................................................................................................................... 278 CDR .................................................................................................................................................. 278

DOWNLOADED CDR FILE ........................................................................................................ 281 STATISTICS ............................................................................................................................... 283 RECORDING FILES .................................................................................................................. 283 API CONFIGURATION .............................................................................................................. 284

UPGRADING AND MAINTENANCE ....................................................... 286 UPGRADING .................................................................................................................................... 286

UPGRADING VIA NETWORK ................................................................................................... 286 UPGRADING VIA LOCAL UPLOAD .......................................................................................... 287 NO LOCAL FIRMWARE SERVERS .......................................................................................... 289

BACKUP ........................................................................................................................................... 289 BACKUP/RESTORE .................................................................................................................. 289 DATA SYNC ............................................................................................................................... 291 RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... 292

CLEANER ......................................................................................................................................... 293 RESET AND REBOOT ..................................................................................................................... 295 SYSLOG ........................................................................................................................................... 295 TROUBLESHOOTING ...................................................................................................................... 296

ETHERNET CAPTURE .............................................................................................................. 296 IP PING ...................................................................................................................................... 297 TRACEROUTE .......................................................................................................................... 297 ANALOG RECORD TRACE ...................................................................................................... 298 SERVICE CHECK ...................................................................................................................... 299

REMOTE ACCESS ........................................................................................................................... 299 SSH ACCESS ............................................................................................................................ 299

EXPERIENCING THE UCM6100 SERIES IP PBX .................................. 302


Table of Tables UCM6100 Series IP PBX User Manual

Table 1: Technical Specifications ................................................................................................................ 28 Table 2: UCM6102/UCM6104 Equipment Packaging ................................................................................ 31 Table 3: LCD Menu Options ....................................................................................................................... 38 Table 4: UCM6102/UCM6104 LED INDICATORS ...................................................................................... 39 Table 5: UCM6108/UCM6116 LED INDICATORS ...................................................................................... 40 Table 6: User Management - Create New User ......................................................................................... 47 Table 7: Operation Log Column Header ..................................................................................................... 50 Table 8: Change Binding Email option ....................................................................................................... 51 Table 9: UCM6102 Network Settings->Basic Settings ............................................................................... 52 Table 10: UCM6104 Network Settings->Basic Settings ............................................................................. 54 Table 11: UCM6108/UCM6116 Network Settings->Basic Settings ............................................................. 55 Table 12: UCM6100 Network Settings->802.1X ......................................................................................... 60 Table 13: UCM6100 Network Settings->Static Routes ............................................................................... 61 Table 14: UCM6102 Network Settings->Port Forwarding ........................................................................... 63 Table 15: UCM6100 Firewall->Static Defense->Current Service ............................................................... 67 Table 16: Typical Firewall Settings ............................................................................................................. 67 Table 17: Firewall Rule Settings ................................................................................................................. 68 Table 18: UCM6100 Firewall Dynamic Defense ......................................................................................... 69 Table 19: Fail2Ban Settings ........................................................................................................................ 70 Table 20: HTTP Server Settings ................................................................................................................. 79 Table 21: Email Settings ............................................................................................................................. 79 Table 22: Time Auto Updating .................................................................................................................... 81 Table 23: Create New Office Time .............................................................................................................. 83 Table 24: Create New Holiday .................................................................................................................... 85 Table 25: Auto Provision Settings ............................................................................................................... 92 Table 26: Global Policy Parameters: Localization ...................................................................................... 95 Table 27: Global Policy Parameters: Phone Settings ................................................................................. 95 Table 28: Global Policy Parameters: Contact List ...................................................................................... 96 Table 29: Global Policy Parameters: Maintenance ..................................................................................... 98 Table 30: Global Policy Parameters: Network Settings ............................................................................ 100 Table 31: Global Policy Parameters: Customization ................................................................................ 100 Table 32: Create New Template ............................................................................................................... 102 Table 33: Create New Model Template ..................................................................................................... 104 Table 34: SIP Extension Configuration Parameters - Basic Settings ....................................................... 119 Table 35: SIP Extension Configuration Parameters - Media .................................................................... 121 Table 36: SIP Extension Configuration Parameters - Features ................................................................ 122 Table 37: SIP Extension Configuration Parameters - Specific Time ......................................................... 125 Table 38: IAX Extension Configuration Parameters - Basic Settings ....................................................... 125


Table 39: IAX Extension Configuration Parameters - Media .................................................................... 126 Table 40: IAX Extension Configuration Parameters - Features ................................................................ 127 Table 41: IAX Extension Configuration Parameters - Specific Time ......................................................... 129 Table 42: FXS Extension Configuration Parameters - Basic Settings ...................................................... 130 Table 43: FXS Extension Configuration Parameters - Media ................................................................... 131 Table 44: FXS Extension Configuration Parameters - Features ............................................................... 132 Table 45: FXS Extension Configuration Parameters - Specific Time ....................................................... 134 Table 46: Batch Add SIP Extension Parameters ...................................................................................... 134 Table 47: Batch Add IAX Extension Parameters ...................................................................................... 137 Table 48: Analog Trunk Configuration Parameters ................................................................................... 145 Table 49: PSTN Detection for Analog Trunk ............................................................................................. 151 Table 50: Create New SIP Trunk .............................................................................................................. 152 Table 51: SIP Register Trunk Configuration Parameters .......................................................................... 153 Table 52: SIP Peer Trunk Configuration Parameters ................................................................................ 156 Table 53: Create New IAX Trunk .............................................................................................................. 159 Table 54: IAX Register Trunk Configuration Parameters .......................................................................... 159 Table 55: IAX Peer Trunk Configuration Parameters ............................................................................... 160 Table 56: SLA Station Configuration Parameters ..................................................................................... 164 Table 57: Outbound Route Configuration Parameters ............................................................................. 168 Table 58: Inbound Rule Configuration Parameters .................................................................................. 171 Table 59: Conference Bridge Configuration Parameters .......................................................................... 176 Table 60: Conference Caller IVR Menu .................................................................................................... 179 Table 61: IVR Configuration Parameters .................................................................................................. 182 Table 62: Voicemail Settings .................................................................................................................... 188 Table 63: Voicemail IVR Menu ................................................................................................................. 189 Table 64: Voicemail Email Settings .......................................................................................................... 190 Table 65: Voicemail Group Settings ......................................................................................................... 192 Table 66: Ring Group Parameters ............................................................................................................ 194 Table 67: Paging/Intercom Group Configuration Parameters ................................................................... 200 Table 68: Call Queue Configuration Parameters ...................................................................................... 202 Table 69: FAX/T.38 Settings ..................................................................................................................... 212 Table 70: Follow Me Settings ................................................................................................................... 223 Table 71: Follow Me Options .................................................................................................................... 223 Table 72: DISA Settings ............................................................................................................................ 226 Table 73: Callback Configuration Parameters .......................................................................................... 228 Table 74: Event List Settings .................................................................................................................... 230 Table 75: UCM6100 Feature Codes ......................................................................................................... 242 Table 76: Internal Options/General ........................................................................................................... 250 Table 77: Internal Options/Jitter Buffer ..................................................................................................... 252 Table 78: Internal Options/RTP Settings .................................................................................................. 252 Table 79: Internal Options/Ports Config .................................................................................................... 253


Table 80: Internal Options/STUN Monitor ................................................................................................. 254 Table 81: Internal Options/Payload .......................................................................................................... 255 Table 82: IAX Settings/General ................................................................................................................ 256 Table 83: IAX Settings/Registration .......................................................................................................... 256 Table 84: IAX Settings/Static Defense ...................................................................................................... 257 Table 85: SIP Settings/General ................................................................................................................ 258 Table 86: SIP Settings/Misc ...................................................................................................................... 259 Table 87: SIP Settings/Session Timer ...................................................................................................... 259 Table 88: SIP Settings/TCP and TLS ....................................................................................................... 260 Table 89: SIP Settings/NAT ...................................................................................................................... 261 Table 90: SIP Settings/ToS ....................................................................................................................... 261 Table 91: Trunk Status .............................................................................................................................. 266 Table 92: Extension Status ....................................................................................................................... 267 Table 93: Agent Status ............................................................................................................................. 269 Table 94: Interface Status Indicators ........................................................................................................ 270 Table 95: Parking Lot Status .................................................................................................................... 271 Table 96: System Status->General ........................................................................................................... 272 Table 97: System Status->Network .......................................................................................................... 272 Table 98: CDR Filter Criteria .................................................................................................................... 278 Table 99: CDR Statistics Filter Criteria ..................................................................................................... 283 Table 100: API Configuration Files ........................................................................................................... 284 Table 101: Network Upgrade Configuration ............................................................................................. 286 Table 102: Data Sync Configuration ......................................................................................................... 291 Table 103: Cleaner Configuration ............................................................................................................. 294


Table of Figures UCM6100 Series IP PBX User Manual

Figure 1: UCM6102/UCM6104/UCM6108/UCM6116 ................................................................................. 27 Figure 2: UCM6102 Front View .................................................................................................................. 31 Figure 3: UCM6102 Back View .................................................................................................................. 32 Figure 4: UCM6104 Front View .................................................................................................................. 32 Figure 5: UCM6104 Back View .................................................................................................................. 33 Figure 6: UCM6108 Front View .................................................................................................................. 34 Figure 7: UCM6108 Back View .................................................................................................................. 34 Figure 8: UCM6116 Front View .................................................................................................................. 34 Figure 9: UCM6116 Back View ................................................................................................................... 34 Figure 10: UCM6116 Web GUI Login Page ............................................................................................... 40 Figure 11: UCM6100 Web GUI Language .................................................................................................. 42 Figure 12: User Management Page Display .............................................................................................. 45 Figure 13: Create New User ....................................................................................................................... 47 Figure 14: User Management New Users ............................................................................................... 47 Figure 15: Edit User Information by Super Admin ...................................................................................... 48 Figure 16: User Portal Login ...................................................................................................................... 48 Figure 17: User Portal Layout .................................................................................................................... 49 Figure 18: Multiple User Operation Error Prompt ....................................................................................... 49 Figure 19: Operation Logs .......................................................................................................................... 50 Figure 20: Operation Logs Filter ................................................................................................................. 51 Figure 21: Change Binding Email ............................................................................................................... 51 Figure 22: UCM6102 Network Interface Method: Route ............................................................................ 57 Figure 23: UCM6102 Network Interface Method: Switch ........................................................................... 58 Figure 24: UCM6102 Network Interface Method: Dual .............................................................................. 59 Figure 25: UCM6100 Using 802.1X as Client ............................................................................................ 59 Figure 26: UCM6100 Using 802.1X EAP-MD5 .......................................................................................... 60 Figure 27: UCM6104 Static Route Sample ................................................................................................ 62 Figure 28: UCM6104 Static Route Configuration ....................................................................................... 62 Figure 29: UCM6102 Port Forwarding Configuration ................................................................................. 64 Figure 30: GXP2160 Web Access Using UCM6102 Port Forwarding ........................................................ 64 Figure 31: Register Domain Name on noip.com ........................................................................................ 65 Figure 32: UCM6100 DDNS Setting ........................................................................................................... 66 Figure 33: Using Domain Name to Connect to UCM6100 ......................................................................... 66 Figure 34: Create New Firewall Rule ......................................................................................................... 68 Figure 35: Configure Dynamic Defense ..................................................................................................... 70 Figure 36: LDAP Server Configurations ..................................................................................................... 72 Figure 37: Default LDAP Phonebook DN ................................................................................................... 73 Figure 38: Default LDAP Phonebook Attributes ......................................................................................... 73


Figure 39: LDAP Server: LDAP Phonebook ............................................................................................... 74 Figure 40: Add LDAP Phonebook ............................................................................................................... 74 Figure 41: Edit LDAP Phonebook ............................................................................................................... 75 Figure 42: Import Phonebook ..................................................................................................................... 75 Figure 43: Phonebook CSV File Format .................................................................................................... 76 Figure 44: LDAP Phonebook After Import .................................................................................................. 76 Figure 45: Export Selected LDAP Phonebook ........................................................................................... 77 Figure 46: LDAP Client Configurations ....................................................................................................... 77 Figure 47: GXP2200 LDAP Phonebook Configuration ............................................................................... 78 Figure 48: UCM6100 Email Settings .......................................................................................................... 80 Figure 49: Set Time Manually ..................................................................................................................... 82 Figure 50: Create New Office Time ............................................................................................................ 83 Figure 51: Settings->Time Settings->Office Time ....................................................................................... 84 Figure 52: Create New Holiday .................................................................................................................. 84 Figure 53: Settings->Time Settings->Holiday ............................................................................................. 85 Figure 54: Settings->Recordings Storage .................................................................................................. 86 Figure 55: Recordings Storage Prompt Information ................................................................................... 87 Figure 56: Recording Storage Category ..................................................................................................... 87 Figure 57: Login Timeout Settings .............................................................................................................. 88 Figure 58: Zero Config Configuration Architecture for End Point Device ................................................... 90 Figure 59: UCM6100 Zero Config .............................................................................................................. 91 Figure 60: Auto Provision Settings ............................................................................................................. 92 Figure 61: Auto Discover ............................................................................................................................ 93 Figure 62: Discovered Devices .................................................................................................................. 94 Figure 63: Global Policy Categories ........................................................................................................... 95 Figure 64: Edit Global Template ............................................................................................................... 103 Figure 65: Edit Model Template ................................................................................................................ 105 Figure 66: Template Management ............................................................................................................ 106 Figure 67: Upload Model Template Manually ........................................................................................... 107 Figure 68: Create New Device ................................................................................................................. 108 Figure 69: Manage Devices ..................................................................................................................... 108 Figure 70: Edit Device .............................................................................................................................. 109 Figure 71: Edit Customize Device Settings .............................................................................................. 110 Figure 72: Add P Value in Customize Device Settings ............................................................................. 111 Figure 73: Modify Selected Devices - Same Model ................................................................................. 112 Figure 74: Modify Selected Devices - Different Models ............................................................................ 113 Figure 75: Device List in Zero Config ....................................................................................................... 114 Figure 76: Zero Config Sample - Global Policy ........................................................................................ 115 Figure 77: Zero Config Sample - Device Preview 1 ................................................................................. 116 Figure 78: Zero Config Sample - Device Preview 2 ................................................................................. 117 Figure 79: Zero Config Sample - Device Preview 3 ................................................................................. 118


Figure 80: Create New Device ................................................................................................................. 119 Figure 81: Manage Extensions ................................................................................................................. 140 Figure 82: Export Extensions ................................................................................................................... 141 Figure 83: Import Extensions ................................................................................................................... 141 Figure 84: Email To User - Prompt Information ........................................................................................ 142 Figure 85: Account Registration Information and QR Code ..................................................................... 143 Figure 86: LDAP Client Information and QR Code ................................................................................... 143 Figure 87: UCM6100 FXO Tone Settings ................................................................................................. 149 Figure 88: UCM6100 PSTN Detection ..................................................................................................... 149 Figure 89: UCM6100 PSTN Detection: Auto Detect ................................................................................. 150 Figure 90: UCM6100 PSTN Detection: Semi-Auto Detect ....................................................................... 150 Figure 91: DOD extension selection ......................................................................................................... 163 Figure 92: Edit DOD ................................................................................................................................. 163 Figure 93: SLA Station ............................................................................................................................. 164 Figure 94: Enable SLA Mode for Analog Trunk ........................................................................................ 166 Figure 95: Analog Trunk with SLA Mode Enabled .................................................................................... 166 Figure 96: SLA Example - SLA Station ..................................................................................................... 166 Figure 97: SLA Example - MPK Configuration ......................................................................................... 167 Figure 98: Inbound Route feature: Prepend ............................................................................................. 173 Figure 99: Blacklist Configuration Parameters ......................................................................................... 174 Figure 100: Blacklist csv File .................................................................................................................... 174 Figure 101: Conference Invitation From Web GUI ................................................................................... 178 Figure 102: Conference Recording .......................................................................................................... 181 Figure 103: Click on Prompt to Create IVR Prompt ................................................................................. 184 Figure 104: Record New Custom Prompt ................................................................................................ 184 Figure 105: Upload Custom Prompt ......................................................................................................... 185 Figure 106: Language Settings for Voice Prompt ..................................................................................... 186 Figure 107: Voice Prompt Package List ................................................................................................... 187 Figure 108: New Voice Prompt Language Added .................................................................................... 187 Figure 109: Voicemail Email Settings ....................................................................................................... 191 Figure 110: Voicemail Group .................................................................................................................... 192 Figure 111: Ring Group ............................................................................................................................ 194 Figure 112: Ring Group Configuration ...................................................................................................... 196 Figure 113: Sync LDAP Server option ...................................................................................................... 197 Figure 114: Manually Sync LDAP Server ................................................................................................. 197 Figure 115: Ring Group Remote Extension .............................................................................................. 198 Figure 116: Paging/Intercom Group ......................................................................................................... 200 Figure 117: Page/Intercom Group Settings .............................................................................................. 201 Figure 118: Call Queue ............................................................................................................................. 202 Figure 119: Agent Login Settings .............................................................................................................. 205 Figure 120: Edit Extension Group ............................................................................................................ 206


Figure 121: Select Extension Group in Outbound Route ......................................................................... 207 Figure 122: Edit Pickup Group ................................................................................................................. 208 Figure 123: Edit Pickup Feature Code ..................................................................................................... 209 Figure 124: Music On Hold Default Class ................................................................................................ 210 Figure 125: Configure Analog Trunk without Fax Detection ..................................................................... 213 Figure 126: Configure Extension for Fax Machine ................................................................................... 214 Figure 127: Configure Inbound Rule for Fax ............................................................................................ 214 Figure 128: Create Fax Extension ............................................................................................................ 215 Figure 129: Inbound Route to Fax Extension ........................................................................................... 215 Figure 130: Create Follow Me .................................................................................................................. 222 Figure 131: Edit Follow Me ....................................................................................................................... 222 Figure 132: Configure One-Key Dial ........................................................................................................ 224 Figure 133: One-Key Dial Destinations .................................................................................................... 225 Figure 134: Create New DISA .................................................................................................................. 226 Figure 135: Create New Event List .......................................................................................................... 231 Figure 136: Create Dial By Name Group ................................................................................................. 234 Figure 137: Dial By Name Group In IVR Key Pressing Events ................................................................ 235 Figure 138: Dial By Name Group In Inbound Rule ................................................................................... 236 Figure 139: Configure Extension First Name and Last Name .................................................................. 237 Figure 140: Status->PBX Status->Active Calls - Ringing ......................................................................... 238 Figure 141: Status->PBX Status->Active Calls Call Established .......................................................... 238 Figure 142: Configure to Monitor an Active Call ....................................................................................... 239 Figure 143: Download Recording File from CDR Page ............................................................................ 246 Figure 144: Download Recording File from Recording Files Page .......................................................... 246 Figure 145: FXS Ports Signaling Preference ........................................................................................... 253 Figure 146: FXO Ports ACIM Settings ...................................................................................................... 253 Figure 147: Fax Sending in Web UI ......................................................................................................... 264 Figure 148: Status->PBX Status .............................................................................................................. 266 Figure 149: Trunk Status .......................................................................................................................... 266 Figure 150: Extension Status ................................................................................................................... 267 Figure 151: Queue Status ........................................................................................................................ 269 Figure 152: Conference Room Status ...................................................................................................... 269 Figure 153: UCM6116 Interfaces Status .................................................................................................. 270 Figure 154: Parking Lot Status ................................................................................................................. 271 Figure 155: System Status->Storage Usage ............................................................................................ 273 Figure 156: System Status->Resource Usage ......................................................................................... 274 Figure 157: System Events->Alert Events Lists: Disk Usage ................................................................... 275 Figure 158: System Events->Alert Events Lists: Memory Usage ............................................................. 275 Figure 159: System Events->Alert Events Lists: System Reboot ............................................................. 276 Figure 160: System Events->Alert Events Lists: System Crash ............................................................... 276 Figure 161: System Events->Alert Log ..................................................................................................... 277


Figure 162: Filter for Alert Log .................................................................................................................. 277 Figure 163: CDR Filter ............................................................................................................................. 278 Figure 164: Call Report ............................................................................................................................ 279 Figure 165: Call Report Entry with Audio Recording File ......................................................................... 280 Figure 166: Automatic Download Settings ............................................................................................... 280 Figure 167: Downloaded CDR File Sample - Call To Shows "s" .............................................................. 281 Figure 168: Downloaded CDR File Sample - Source Channel and Dest Channel 1 ................................ 281 Figure 169: Downloaded CDR File Sample - Source Channel and Dest Channel 2 ................................ 282 Figure 170: Downloaded CDR File Sample - Source Channel and Dest Channel 3 ................................ 282 Figure 171: CDR Statistics ....................................................................................................................... 283 Figure 172: CDR->Recording Files .......................................................................................................... 284 Figure 173: Network Upgrade .................................................................................................................. 286 Figure 174: Local Upgrade ....................................................................................................................... 287 Figure 175: Upgrading Firmware Files ..................................................................................................... 288 Figure 176: Reboot UCM6100 ................................................................................................................. 288 Figure 177: Create New Backup .............................................................................................................. 290 Figure 178: Backup / Restore ................................................................................................................... 290 Figure 179: Local Backup ......................................................................................................................... 291 Figure 180: Data Sync .............................................................................................................................. 291 Figure 181: Restore UCM6100 from Backup File .................................................................................... 293 Figure 182: Cleaner .................................................................................................................................. 294 Figure 183: Reset and Reboot ................................................................................................................. 295 Figure 184: Ethernet Capture ................................................................................................................... 296 Figure 185: PING ..................................................................................................................................... 297 Figure 186: Traceroute ............................................................................................................................. 298 Figure 187: Troubleshooting Analog Trunks ............................................................................................. 299 Figure 188: Service Check ....................................................................................................................... 299 Figure 189: SSH Access .......................................................................................................................... 300


GNU GPL INFORMATION UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu_gpl


CHANGE LOG This section documents significant changes from previous versions of the UCM6100 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

FIRMWARE VERSION 1.0.9.25

Added UCM Zero Config model templates for provisioning GXP2200EXT coupled with GXV3240. [MODEL TEMPLATES]

Added ability to select the voicemail storage (Support Email + WAV). [VOICEMAIL EMAIL SETTINGS]


Added SSH enable/disable option in LCD or WEB [SSH ACCESS] Added remote peer extensions in Ring Group [REMOTE EXTENSION IN RING GROUP] Added ability to prepend digits in inbound routes [Table 58: Inbound Rule Configuration

Parameters] Added ability to search extensions on Extension page. [SEARCH AND EDIT EXTENSION] Added user portal for users to log in with extension number, access user information, extension

configuration and CDR. [USER PORTAL] Added support to send Fax via web UI. [FAX SENDING] Added "Enable LDAP" option to skip the extension from UCM default LDAP phonebook. [Table 34:

SIP Extension Configuration Parameters - Basic Settings] Added DDNS Support. [DDNS SETTINGS] Added support for Call Barging using feature codes. [ENABLE SPY] Added ability to search the CDR by called number. [Table 98: CDR Filter Criteria] Added ability to select the file types for automatic backup. [BACKUP/RESTORE] Added automatic backup support on SD Card or USB storage. [BACKUP/RESTORE] Added support to skip trunk authentication by time condition. [Table 36: SIP Extension

Configuration Parameters - Features] Added option to send P-Asserted-Identity header in SIP Register Trunk. [Table 51: SIP Register

Trunk Configuration Parameters] Added ability to specify trunks in CDR filters. [CDR] Added ability to use Pattern in Caller Number to filter CDR. [CDR]


Added support to send UNREGISTER when VoIP trunk is disabled. [Table 51: SIP Register Trunk Configuration Parameters]

Added LDAP Client support [LDAP CLIENT CONFIGURATIONS] Added option to specify the chronological order of voice mails. [Table 62: Voicemail Settings] Added option to configure whether to skip pressing 1/2 to accept or reject calls from Follow Me.

[Table 70: Follow Me Settings] Added option to specify port range in Port Forwarding configuration. [Table 14: UCM6102 Network

Settings->Port Forwarding] Added ability to go back to IVR menu from Dial By Name by pressing the star key. [DIAL BY NAME

CONFIGURATION] Added support to upgrade SIP end device via SD card in Zero Config. [Table 29: Global Policy

Parameters: Maintenance] Added ability to filter alert logs. [ALERT LOG] Added ability to delete alert logs. [ALERT LOG] Added NAT option for peer trunk. [Table 52: SIP Peer Trunk Configuration Parameters] Improved Automatic Download CDR result format. [CDR]


Added recording files store management. [RECORDINGS STORAGE] Added AMI access (restricted). [ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)] Added LDAP Phonebook Import/Export support. [LDAP PHONEBOOK] Added Callback feature. [CALLBACK FEATURE] Added Busy Camp-on (Call Completion) feature. [BUSY CAMP-ON] Added external number calling via extension. [Table 36: SIP Extension Configuration Parameters -

Features] Added end point firmware management support to allow end point device to upgrade via

UCM6100 local storage or USB media. [Table 29: Global Policy Parameters: Maintenance] Added link to access phone web GUI in Zero Config. [MANAGE DEVICES] Added model update support to download model templates for surveillance and GSwave. [MODEL

UPDATE] Added filter for searching in Alert Log. [ALERT LOG] Added DAHDI Out Line Selection. [Table 48: Analog Trunk Configuration Parameters] Added automatic CDR download. [CDR] Added multi-user management and concurrent user login support. [USER MANAGEMENT] Added operation log. [OPERATION LOG] Added option to specify web access session timer. [LOGIN TIMEOUT SETTINGS] Added call monitor/barge-in support. [ACTIVE CALLS AND MONITOR] Added GSwave QR code support. [EMAIL TO USER] Added ability to add customized Pvalue on Model Template. [MODEL TEMPLATES]


Updated maximum length of web UI login password to 30 characters. [CHANGE PASSWORD] Added Fax gateway support for Fax mode on FXS and FXO port. [Table 43: FXS Extension

Configuration Parameters - Media] [Table 48: Analog Trunk Configuration Parameters] Added NAT option and Send PPI Header option in SIP register trunk configuration. [Table 51:

SIP Register Trunk Configuration Parameters] Added REC API (access for call recording files). [API CONFIGURATION] Added Synchronize All Data option in Data Sync. [DATA SYNC] Added Delect Selected Sound Files option for Music On Hold files. [MUSIC ON HOLD]


Added office time and holiday setting. [OFFICE TIME] [HOLIDAY] Added new architecture for auto provisioning via Zero Config. [PROVISIONING] Added Alert-info configuration for distinctive ringing on inbound route. [Table 58: Inbound Rule

Configuration Parameters] Added SLA support to monitor FXO trunk. [SLA STATION] Added Follow Me support. [FOLLOW ME] Added One-Key Dial support. [ONE-KEY DIAL] Added FXO Dial Delay option for analog trunk. [Table 48: Analog Trunk Configuration Parameters] Added Music On Hold selection per extension. [EXTENSIONS] Added Call Forward Time Condition per extension. [EXTENSIONS] Added custom prompt support for ring group announcement. [Table 66: Ring Group Parameters] Added custom prompt support for paging/intercom group announcement. [Table 67:

Paging/Intercom Group Configuration Parameters] Added options to delete voicemail and Fax files via cleaner. [CLEANER] Added DTMF configuration per trunk. [VOIP TRUNKS] Added call queue Music On Hold customization. [Table 68: Call Queue Configuration Parameters] Added call queue destination support. [Table 68: Call Queue Configuration Parameters] Added batch add blacklist file support. [BLACKLIST CONFIGURATIONS]


Added service check options under web UI->Maintenance->Troubleshooting->Service Check page to regularly check Asterisk service.


Added static routes function. [STATIC ROUTES]


Added option to provision end devices date format, time format and time zone in zero config. Added option to disable extension/trunk. Added TEL URL support for extension/trunk. Added option to dial trunk password per extensions. Added export extension and import extension function. [EXPORT EXTENSIONS] [IMPORT

EXTENSIONS] Added option "Need Registration" for SIP register trunk. Added option "The Maximum Number of Call Line" for trunk. Added Dial By Name. [DIAL BY NAME] Added voicemail password and Email address for voicemail group extension. Added auto record support for ring group and call queue. Added VFax file display, download and delete interface in web UI. Changed web page name from "Hardware Config" to "Ports Config". Added payload configuration for audio/video codecs. [INTERNAL OPTIONS/PAYLOAD] Added activity calls status on web UI status page. Added CDR API support. [API CONFIGURATION] Added more alert events support such as Register SIP Failed, Register SIP Trunk Failed, Restore

Config, User Login Success, User Login Failed, SIP Internal Call Failure and etc. [ALERT EVENTS LIST]


Added built-in data migration tool to support upgrading from 1.0.4.7 to 1.0.5.19 without factory reset.

Added "Direct Dial Voicemail Prefix" feature code back. [Table 75: UCM6100 Feature Codes] Changed valid range for option "Current Disconnect Threshold". [Table 48: Analog Trunk

Configuration Parameters]


New backend data structure and web UI performance improvement. 1.0.5.14 is not compatible with previous firmware versions. Once upgraded to 1.0.5.14, the device needs to be FULLY RESET and RE-CONFIGURED MANUALLY.

Added traditional Chinese language for web UI. [WEB GUI LANGUAGES] Updated LDAP configuration example. [LDAP SERVER] Added "Enable Filter Source Caller ID" and "Custom Dynamic Route" options for outbound route

settings. [Table 57: Outbound Route Configuration Parameters] Added more language support for voice prompt. [LANGUAGE SETTINGS FOR VOICE PROMPT] Added "Ring Group Destination" for ring group configuration. [Table 66: Ring Group Parameters]


Added "Extension Groups" section in web UI. [EXTENSION GROUPS] Added "Pickup Groups" section in web UI. [PICKUP GROUPS] Added BLF function description. [BLF AND EVENT LIST] Updated default extension range. [Table 76: Internal Options/General] Added sample descriptions for downloaded CDR file. [DOWNLOADED CDR FILE]


Asterisk updated to version 1.8.23.1. Added DID routing support for incoming calls. [Table 50: Create New SIP Trunk] Added DOD routing support. [DIRECT OUTWARD DIALING (DOD)] Added GXP one-button Voicemail access. [Table 34: SIP Extension Configuration Parameters] Added option "Skip voicemail password verification" on extension edit page. [Table 34: SIP

Extension Configuration Parameters] Added Hot-Desking Support. [Table 34: SIP Extension Configuration Parameters] Added one-button on-demand call recording for GXP Add new option to enable or disable "FXS TISS Override" on Hardware Config page. [Table 79:

Internal Options/Ports Config] Added more modes for FXS Two-Wire Impedance Synthesis Added LDAP Sync manual trigger function and synced date displaying. [VOIP TRUNKS] Improved LDAP Sync function, added retrying, file verifying and progress displaying function Added option "Pick Extension Period" on auto-provision settings page of Zero Config Added multiple extension assignment support on device edit page of Zero Config Added "Reset All Extensions" button at the Zero Config page to recycle all assigned extensions.

[AUTO PROVISIONING] Added system crash alarm, core dump detection and allow users to download core dump file.

[Figure 160: System Events->Alert Events Lists: System Crash] Add "Keep Trunk CID" option for VoIP trunks, and keep the priorities: DOD->Extension

CallerID->Trunk CallerID->Global CallerID. [Table 50: Create New SIP Trunk]


Added Fail2Ban support for SIP authentication. [FAIL2BAN] Added voice prompt "Language" selection and "Auto Record" option for extension. [Table 34: SIP

Extension Configuration Parameters] [Table 46: Batch Add SIP Extension Parameters] Added "Auto Record" option for trunk. Added "Digit Timeout" option and voice prompt "Language" selection for IVR. [Table 61: IVR

Configuration Parameters] Added "Direct Dial Voicemail Prefix" feature code to directly dial or transfer to extension's


voicemail. [Table 75: UCM6100 Feature Codes] Added "Enforce Strong Passwords" option. [Table 76: Internal Options/General] Added FXS MWI Mode. [Table 79: Internal Options/Ports Config] Added system events with alert and Email notification support. [SYSTEM EVENTS] Added new web page for recording files. [RECORDING FILES]


Added weight information. [Table 1: Technical Specifications] Added NTP server support. [NTP SERVER] Added Czech language for web GUI display. [WEB GUI LANGUAGES] Added VLAN support. "Layer 2 QoS 802.1Q/VLAN tag" and "Layer 2 QoS 802.1p priority value"

options for network port settings are added. [NETWORK SETTINGS] Updated LDAP client configurations information. Added sample Email settings. [EMAIL SETTINGS] Added manual time settings. [TIME SETTINGS] Added "Enable Pick Extension" and "Extension Segment" options for auto provisioning settings. Changed one of the discovery method from "SIP MESSAGE (OPTIONS)" to "SIP MESSAGE

(NOTIFY)" in zero-config feature. Added pickup group feature. [Table 75: UCM6100 Feature Codes] Added PSTN detection instructions for "Auto Detect" and "Semi-auto Detect". [PSTN

DETECTION] Added "Auth ID" option for SIP register trunk configuration. [Table 50: Create New SIP Trunk] Added LDAP sync options for peer SIP trunk. [Table 50: Create New SIP Trunk] Changed the default setting of outbound route "Privilege Level" from "Internal" to "International" to

avoid potential misconfiguration and security risk. Added DISA and Fax to IVR key press event options. [Table 61: IVR Configuration Parameters] Added "Min Message Time" option in voicemail settings. [Table 62: Voicemail Settings] Added Fax setting samples. [FAX/T.38] Added DISA support for inbound route and IVR. Added Event List support to monitor local extensions and remote extensions. [BLF AND EVENT

LIST] Added feature code *0 for "Disconnect". [Table 75: UCM6100 Feature Codes] Added feature code *8 for "Pickup Extension" in pickup group feature. [Table 75: UCM6100

Feature Codes] Added "Record Prompt" and "Custom Name of Pickup Group" options in internal options. [Table

76: Internal Options/General] Added warning information for "Allow Guest Call" option to avoid potential security risk caused by

misconfiguration. [Table 82: IAX Settings/General] Changed reset mode to two mode "User Data" and "All". [RESET AND REBOOT]



This is the initial version.


WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance. The UCM6100 series IP PBX is an innovative IP PBX appliance designed for small to medium business. Powered by an advanced hardware platform with robust system resources, the UCM6100 offers a highly versatile state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax and video surveillance application needs. Incorporating industry-leading features and performance, the UCM6100 offers quick setup, deployment with ease and unrivaled reliability all at an unprecedented price point. --------------------------------------------------------------------------------------------------------------------------------------------

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Changes or modifications to this product not expressly a

ucm61xx user manual 1 0-9-25

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