ucla center on child welfare enhancing strengths/needs based practice for scsws: effectively...
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UCLA Center on Child Welfare
Enhancing Strengths/Needs Based Practice for SCSWs:
Effectively Assessing Behaviors to Meet the Unmet Needs Of Children and Families
Introductions Housekeeping Agenda Learning Objectives
Welcome!
Federal Outcome Goals DCFS Strategic Plan Katie A. Lawsuit & Initiative
› Collaboration with DMH Paradigm/Practice Shifts:
› Quality Service Review QSR› Core Practice Model› Coaching and Mentoring
Defining Social Work (Case Work) Practice:
CORE PRACTICE MODEL (CPM )
D R A F T
Teaming
Assessment
Plan & Intervention
Track &Adapt
Engaging
StrengthNeeds
Practice
Basic knowledge, Foundation of CPS, Legal mandates
What is QSR? QSR is an ORGANIZATIONAL LEARNING PROCESS offering
ways of knowing what’s working and not working in practice for which children and families and why.
QSR tests the CORE PRACTICE MODEL to be used in actual cases.
QSR connects results to local FRONTLINE CONDITIONS.
QSR supports TEACHING & LEARNING PROCESSES that clarify expectations, provide useful feedback, affirm good work.
QSR stimulates NEXT STEP ACTIONS taken to improve practice and results at all levels of the organization.
QSR/Practice Overview • © Human Systems & Outcomes, Inc., 2010
Coaching Enhances Supervision
Supervision: Requires people to do a set of tasks; Gives advice; Directs and monitors (An important role!)
Coaching: - Helps staff think critically, instead of simply following directions
- Partners with others; Provides support
- Builds competency and future leaders - Adapted from Lorie Lutz
Supervision to Coaching - adapted from Lorie Lutz
Telling Directing Asking Questions
Making Suggestions Reflecting Summarizing
Monitoring Developing Critical Thinking
Partners Supports
Coaching Starts Here
Parallel ProcessAdministrator
s
Supervisors
Social Workers &
Collaborative Partners
Parents & Caregivers
Children
What is:
Enhanced Strengths Needs Based Practice?
Connecting Behaviors &
Underlying Needs
•Blue behavior find white need
•Green behavior find yellow need
•Introduce yourselves
•Discuss how the behavior and need connect
•Prepare to share with the large group
Interaction with a family from Hotline to:› Emergency Response› Dependency Investigation › Intensive Services› Family Maintenance› Family Reunification› Adoption› Legal Guardianship
Denise
MarkJohn
Robert Christine
Jack
*Note the Family Strengths
Uncle Patrick
GrandmotherPatricia
Shout out as many strengths for each family
member and record responses on Handout #9 Advanced Strength Based Practice
At your table, write the needs for the family on the flip chart paper & share with the large group
Behavioral Expression
Intervention Solutions:Services
Desired Results:Completion/Compliance
with services
AssessmentChild
Safety
Assessing Underlying
Need:Strengths Based
PracticeEngagement
Teaming
Behavioral Expression
Intervention SolutionsStrategies Services
Desired Results:Awareness, Understanding, Lasting Behavioral Change
Child Safety
Enhances our case management/social work skills
Helping families engage to motivate change Supports lasting change for families Moves us from:
Deficits Strengths
Problem Focused
Solution Focused
Why:Enhanced Strengths/Needs Based Practice
Family/Child Needs
Cultural Competency
Formal & Informal Support Systems
Child Safety
Their behaviors are visible, their needs are not
We want their behaviors to change “Underlying needs” sounds new and
different Their behaviors are easy for everyone
to talk about, but “underlying needs” is not in everyone’s vocabulary
We are accustomed to interventions based on behaviors
When we use the term “needs” often these are family needs
When we use the term “needs” often these are services disguised as needs
Appreciating the child’s needs is easier after the strengths have been recognized
Maslow’s Hierarchy of Needs&
Self Sufficiency Goals
Safety Shelter & Food & Rest
Permanence Affiliation & Relationship &
Stability
Well Being Nurturance & Love &
Achievement
Needs Connected to Child Welfare Out Goals
Safety from exposure to threats of harms Safety from risk to self/others Stability pattern Permanency prospects Living Arrangement Health/physical well-being Emotional well-being Learning and development
Adapted from the Quality Service Review QSR
Categories to Consider When Identifying Children’s Needs from QSR
Principles of Strengths Based Perspective Lexicon of Strengths Based Perspective A New Paradigm for Discovering and
Assessing Family Strengths Guidelines for Strength Based Assessment Strength Based Discovery Questions
EnhancedStrengths Based Perspective
Challenging Behaviors
Underlying Needs
Strengths
Balancing Strengths & Needs
Research shows that change is caused by:
› 55% already doing well› 30% relationship
› 15% hope and expectations
AlreadyDoing WellRelationship
Hope
Character Strengths:
Characteristics or descriptions of the individual, family, community, and social supports
A source of resilience, pride, hope, empowerment, beliefs within a cultural framework
Mobilized Strengths:
How the character strengths can be used/mobilized/put into action by the individual and family
Support and enable the family to endure and cope with difficult situations, and to bounce back in the face of trauma
Can be used to achieve the identified outcomes of the family
BiologicalPsychologicalSociological
National Association of Social Workers Definition of Social Work Case Management
Behaviors & Concerns Client Hunches CSW Hunches Needs Statement Desired Outcome Functional Strengths Services/Strategies
Review Safety Factors taken from the SDM Safety Assessment
› Physical Abuse Excessive Discipline
› Emotional Abuse Speak of the child in negative terms
Complete Column 1 using the Smith family vignette in a role play
› One person will role play Denise› One person will role play the CSW› All others are observing and
Discuss with Denise the challenging behaviors she identifies for Jack
Ideas, Beliefs & Thoughts Feelings & Gut Reactions
Intuition & Projection
Based on
BiasResearchExperience Facts
To complete Column 2 Returning to role play with Denise
› Identify a different CSW › Other table members observe and
support the CSW as needed Discuss with Denise her hunches regarding what is driving Jack's challenging behaviors using the Bio/Psycho/Social Model
To Complete Column 3
Individually each CSW: › List your hunches regarding what is
driving Jack's challenging behaviors using the Bio/Psycho/Social Model
› Share your hunches with your table
To complete Column 4 Returning to role play with Denise
› Identify a different CSW › Other table members observe and support the
CSW as needed
Denise and CSW share their hunches Using the hunches, Denise and CSW:
Identify Jack’s underlying needs Select three needs for Jack that
address the initial safety factors
Developed with the family Written in the family’s language Written in strength based language States how the family will “look” when
the needs are being met Reframes the problem Clarifies understanding of the
underlying issues Supports the family’s vision Prioritized Linked to safety, permanence and well
being
To Complete Column 5 › Continuing to role play with Denise
Identify a different CSW Other table members observe and
can share ideas as needed
Write three needs statements for Jack based on Column 4
Write statements on flip chart paper
To Complete Column 6 Continuing to role play with Denise
Identify a different CSW Other table members observe and can
share ideas as needed Discuss what the desired
outcome/change in behavior will look like for Jack when the underlying needs are met
Use Strength Based Language
To Complete Column 7 Select a new Denise
Identify a different CSW Other table members observe and support the CSW as
needed
Review the list of functional strengths Identify strengths which meet the
underlying needs creating the desired outcomes
Help Denise identify additional mobilized strengths to meet Jack’s needs
To Complete Column 8 Continuing to role play with Denise
Identify a different CSW Other table members observe and support the CSW as
needed
Identify services/strategies that can be used to address the underlying needs and create the desired outcomes
What professional and para-professional team members might help support the family
Coaching & Mentoring› The CSW
› The Family › The Caregivers› The Team
Assessing Underlying
Need:Strengths Based
PracticeEngagement
Teaming
Challenging Behavioral Expression
Intervention SolutionsStrategies Services
Desired Results:Awareness, Understanding, Lasting Behavioral Change
Child Safety
Coaching to Enhance Strengths/Needs Based Practice
Challenging Behavioral Expression: Families and Workers
Child Safety
Coaching to EnhanceStrengths/Needs Based Practice
Challenging Behavioral Expression: Families & Workers
Child Safety
Establish beliefs & truths about the person
Based on past information both good and badOften focused on deficit model thinkingOften based on judgments and bias
Coaching to EnhanceStrengths/Needs Based Practice
Confirmation Bias
occurs when we selectively notice or focus upon evidence which tends to support the things we already believe or want to be true while ignoring that evidence which would serve to disconfirm those beliefs or ideas. Confirmation bias plays a stronger role than empirical evidence.
Recency Bias
is the tendency to extrapolate information from recent events to make concrete decisions about the future. The recency effect is a cognitive bias that results from disproportionate attention to recent observations. This occurs when CSWs only attend to that which has been occurring in the recent history of a family and NOT their long term patterns.
Challenging Behavioral Expression: Families & Workers
Child Safety
Establish beliefs & truths about the person
Your language and actions reflect your beliefs
Coaching to EnhanceStrengths/Needs Based Practice
Challenging Behavioral Expression: Families & Workers
Child Safety
Establish beliefs & truths about the person
Your language and actions reflect your beliefs
Your actions impact and influence the actions of others
Coaching to EnhanceStrengths/Needs Based Practice
Coaching to EnhanceStrengths/Needs Based Practice
Beliefs drive our thoughts Thoughts drive our language Language drives our actions Our actions influence the thoughts, language
and actions of those around you
› We pick up on the emotional tone/energy from those around us and act/behave accordingly
Gathering Information & Making Assessments from a Deficit Focus
1. I do not value this person2. This person is incompetent and
unmotivated, and can’t solve their own problems
3. I do know the answers and it is up to me to solve this person’s problems
4. I questions this person’s abilities and commitment
5. This person is time consuming and wears me out!
Gathering Information & MakingAssessments from a Strength Focus
1. This person has value and is worthwhile
2. This person is capable and has the ability to make a difference
3. This person has his/her own answers and can identify their underlying needs
4. This person is an inspiration to me
5. This person deserves to be treated with dignity and respect
A Principle of the Strength Based Perspective
Supports Cultural Competence Why is this important?
Adapted from office of Affirmative Action
Know Yourself and the Families With Whom You Work
Recognize your communication style Expect to learn something about
yourself and others Speak clearly and use personal
examples when making a point Participate honestly and openly Engage in the process by listening, as
well as speaking Confidentiality Take responsibility for yourself and what
you say
Diversity is defined as race, gender, age, language, physical
characteristics, disability, sexual orientation, economic status, parental status, education,
geographic origin, profession, life style, religion, personality, position in the company hierarchy, and any
other difference.
•Organizational
•External
•Internal
•Personality
Culture is life-styles, habits, behavior patterns, customs, rituals, language and other unique characteristics of a given people or group.
Culture is developed and refined over time
Please raise your hand to indicate the category which best describes you!
Large group sharing of thoughts
Who We Are
Food, Music, Rituals Communication and Language Dress and Appearance Time Consciousness Rewards and Recognition Relationships Values and Norms Sense of Self and Space Beliefs and Attitudes
We all judge and place value on these expressions of culture as:
Helpful HurtfulHealthy UnhealthyConstructive DestructiveGood Bad
Our judgments & values of
culture have a basis in:
Personal Systemic•Bias •Fear•Awareness•Understanding
•Research•Laws •Policy•Education
From the first Who We Are Checklist, in which category have you experienced this?
How did it make you feel? How did you respond? Where do you think you learned this response?
Personal Experiences of Bias and Discrimination
Why is it important to continuously become aware of our biases?› To enhance our strength based practice with
all families› To ensure that we are treating all families with
dignity & respect› To ensure that we are giving all families equal
access to services› To ensure that we are not contributing to
disproportionality/disparity in CWS
04/20/23
Questions will be asked regarding your feelings/beliefs about different groups of people
Indicate your response using the remote control
Know yourself and your family
Appreciation
Acceptance
Tolerance
Avoidance
Repulsion
Complete SCSW Transfer of Learning Checklist
What information/ strategies/ practices will you take back into the field with you?
Engaging Families Teaming
Closing and Evaluations