ucl library services measuring success in delivering the library strategy dr paul ayris director of...
TRANSCRIPT
UCL LIBRARY SERVICES
Measuring success in delivering the Library StrategyDr Paul Ayris
Director of UCL Library Services and UCL Copyright OfficerChief Executive, UCL PressPresident of LIBER (Association of European Research LibrariesChair, LERU Chief Information Officer community (League of European Research Universities)
e-mail: [email protected]
UCL LIBRARY SERVICES
Why measure What to measure Operating Plan Indicative
Measures Conclusion
King’s Cross Station, London
Structure
UCL LIBRARY SERVICES
Structure
Why measure What to measure Operating Plan Indicative
Measures Conclusion
King’s Cross Station, London
UCL LIBRARY SERVICES
Why measure? Question: Why do we need
budgets? If UCL had limitless money,
then no budgets would be necessary
Departments could spend as much as they like
Universities do not have limitless funds
Budgets Identify priorities Enable Departments to offer
best value for money
UCL LIBRARY SERVICES
Structure
King’s Cross Station, London
Why measure What to measure Operating Plan Indicative
Measures Conclusion
UCL LIBRARY SERVICES
The Mappa Mundi '... it is without parallel the most important and most celebrated medieval map in any form, the most remarkable illustrated English manuscript of any kind, and certainly the greatest extant thirteenth-century pictorial manuscript.‘ Christopher de Hamel
Mappa Mundi
UCL LIBRARY SERVICES
What to measure?
Do you measure What interests
you? Only what you
can measure? Be informed by what other people measure – benchmark?
UCL LIBRARY SERVICES
What to measure?
Measuring performance against Strategy and Implementation Plans is the most important thing
Everything the Library does has to contribute to the institutional Strategy If it doesn’t, we should not be
doing it
St Michael, by John Flaxman, UCL
UCL LIBRARY SERVICES
Structure
King’s Cross Station, London
Why measure What to measure Operating Plan Indicative
Measures Conclusion
UCL LIBRARY SERVICES
Operating Plan Strategy identifies the
Library’s academic Mission and Vision
Operating Plan identifies how these are delivered
Maps what needs to be done against available resources Staff Time Money Space
UCL LIBRARY SERVICES
Operating Instruments
Operating Plan divided into sections linked to the Library Strategy
5 Key Performance Areas Research Support Student Experience Support for Healthcare Space Management Widening Participation and
Public Engagement
With Key Performances Indicators (measures) against each
UCL LIBRARY SERVICES
Structure
King’s Cross Station, London
Why measure What to measure Operating Plan Indicative
Measures Conclusion
UCL LIBRARY SERVICES
Teaching and Learning (= Student Experience)
The Library will work to equip all UCL students and staff (including Library Services' staff) with the skills to navigate their way around and to use resources, developing technologies and new modes of delivering teaching, in line with the UCL Key Skills system.
Sconul statistics (in preparation) show that 68,061 person-hours of training were received in 12/13, against our baseline of 17,308 person-hours in 2011/12
Success criterion for SE11 of a 25% increase in participation has been met
UCL LIBRARY SERVICES
Research Support
Digital Library, Summer 2013 ISBSB 92% satisfaction London - UCL ranked 2nd
Russell Group - UCL ranked 3rd
2014-15 2015-16 2016-17
Further develop UCL’s digital library to be one of the best digital library offerings from any Russell Group University
Further develop UCL’s digital library to be one of the best digital library offerings from any Russell Group University
Further develop UCL’s digital library to be one of the best digital library offerings from any Russell Group University
UCL LIBRARY SERVICES
Student Experience
2014-15 2015-16 2016-17
1
RFID introduced into the UCL Main Library and selected site libraries
RFID introduced into UCL site libraries according to timetable in detailed Implementation Plan
RFID introduced into UCL site libraries according to timetable in detailed Implementation Plan
2
ReadingLists@UCL achieves 35% coverage for courses listed in Portico
ReadingLists@UCL achieves 50% coverage for courses listed in Portico
ReadingLists@UCL achieves 60% coverage for courses listed in Portico
UCL LIBRARY SERVICES
Student Experience
RFID Implementation Plan, overseen by RFID Project Board, oversees
phased implementation of RFID across all library sites Main Library, IoA and LASS scheduled for 2013-14
ReadingLists@UCL Change of measure from one against Moodle data (not sufficiently
reliable) to Portico data Goal for 2014-15 = 35% coverage Current success rate is 18% coverage
in ReadingLists@UCL against Portico
UCL LIBRARY SERVICES
Space Management
2014-15 2015-16 2016-17
3
Construction of Cruciform Hub is completed
Completion of Cruciform Hub
4
Construction of new Bartlett Library and Learning Hub
Completion of new Bartlett Library and Learning Hub
UCL LIBRARY SERVICES
Green Awards 2012-13 baseline position
Main & Science Silver AwardRoyal Free Bronze AwardRNID/Ear Institute Bronze AwardOrthopaedics Bronze AwardEastman Bronze AwardArchaeology Working Towards BronzeBartlett Working Towards BronzeChild Health Bronze AwardLaSS Working Towards BronzeCruciform Working Towards BronzeMoorfields Working Towards BronzeSSEES Bronze AwardNeurology Did not participate this yearPharmacy Did not participate this yearWickford Working Towards Bronze
UCL LIBRARY SERVICES
Green Awards – Targets for 2013-14
2013-14 2014-15Main & Science Gold GoldRoyal Free Bronze SilverRNID/Ear Institute Bronze SilverOrthopaedics Bronze SilverEastman Bronze SilverArchaeology Bronze SilverBartlett Bronze SilverChild Health Bronze SilverLaSS Bronze SilverCruciform Bronze SilverMoorfields Bronze SilverSSEES Bronze SilverNeurology Bronze SilverPharmacy Bronze SilverWickford Bronze Silver
UCL LIBRARY SERVICES
Monitoring for Library Committee
UCL LIBRARY SERVICES
Structure
King’s Cross Station, London
Why measure What to measure Operating Plan Indicative
Measures Conclusion
UCL LIBRARY SERVICES
Conclusion?
Measuring a service’s performance
Is not an exam Checks the health of an
organisation or service Indicates successes to
celebrate Issues to address
Regular part of good management practice