uc&c solutions bob zimmerer michael wallace. © 2013 avaya inc. all rights reserved. 2 the...

UC&C Solutions

Bob ZimmererMichael Wallace

© 2013 Avaya Inc. All rights reserved. 2

WW Unified Communications

The Preferred Choice

Avaya23.8%

Cisco23.3%

Microsoft5.9%

Siemens8.6%

Alcatel-Lucent8.4%

Other30.0%

WW Contact Center (ACD)

Avaya30.5%

Cisco17.0%

Genesys17.2%

Other24.6%

WW Voice Maintenance

Avaya10.7%

Cisco6.3%

NEC6.0% Alcatel-

Lucent5.8%

Other64.1%

Siemens7.1%

WW Telephony Systems

Avaya23.7%

Cisco16.2%

NEC 9.5%

Siemens 13.7%

Alcatel-Lucent7.7%

Other29.2%

Source: GartnerSource: Dell’Oro Group

Source: Intellicom Analytics Source: Dell’Oro Group

Huawei 7.3%

NEC 3.4%


Gartner Magic QuadrantCorporate Telephony Unified Communications


Business Used to Lead…D

esk

Pho

neM

essa

ging

Con

fere

ncin

g

Long

D

ista

nce

Mob

ile

Pho

ne

Em

ail

Sha

red

cale

ndar

sD

irect

orie

s

Bro

adba

nd

Acc

ess

Intra

web


But since 2002, things changed

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

0.90

Proportion of Business Communication ICT Investment (% of GDP)


During that time however…

April 2003

Smart Phone

May 2003

LinkedIn

Aug 2003

Skype

Feb 2004

Facebook

Feb 2005 Youtube

July 2006

Twitter

Nov 2007

Android

Jan 2010 iPAD


Consumers are leading the technology evolution

1985

1987

1989

1991

1993

1995

1997

1999

2001

2003

2005

2007

2009

0

5,000

10,000

15,000

20,000

25,000

30,000

Mobile Wireless Subscribers

Businesses Consumers0%

10%

20%

30%

40%

50%

60%

29%

50%

Social Media Adoption

2005 2006 2007 2008 2009 20100

0.51

1.52

2.53

3.54

4.55

Broadband Revenues ($B)

Residential Business

19981999

20002001

20022003

20052006

20072008

20092010

0%10%20%30%40%50%60%70%80%90%

100%

Home Computer Ownership


Customers Facing Rapid Technology ChangeNew technologies, adoption challenges, complex multi-vendor environment

Tablets by 2016

802Million

Mobile projects will outnumber PC projects

4:1

Increase in dedicated video soft

clients by 2016

400%

Increase in mobile

enterprise investments

through 2015

30%

Of enterprise will be cloud

based by 2015

16%

Source: Gartner


Barriers to UC Adoption


Value

People

TraditionalCommunications

AdvancedCollaboration

Image concept credit: Hutch Carpenter

Opportunityfor

Improvment

Why Does Collaboration Matter?


Employees

Suppliers

Partners

Customers

Image concept credit: Hutch Carpenter

Does Your Collaboration Scale?

The larger and more diverse your network, the higher the quality

of your ideas


Renaissance Collaboration


Collaboration at Warp Speed


Are you still Collaborating in the 90s? 2000s?


Or using new technology…But still communicating the same ways?


Are your users Collaborating around IT?


What Exactly is Unified Communications?

“Any combination of communication modesthat increases the efficiency, timeliness

or substance of collaboration,or enhances business value.”

My definition:

efficiency timelinesssubstance

business value


Targeting your Collaboration Efforts

efficiency timeliness

substance business value

desktop integrationmobile apps

virtualization

hoteling cloud

consolidation

OptimizeInfrastructure

TCO

instant messaging

virtual office

SMS1-number

expert assistProductivityapplications

Personal &mobile video

audio/web/video collaboration

BYOD

multi-mediamessaging

social @ workExtend services

process integration

disaster preparedness

video kiosk

social media integration

multi-channel CC

Business process integration


One-size-fits-all

Significantly more spend needed to

customize

Disjointed userexperience

Built for silos of email, voice or data

Closed and proprietary

=

Avaya’s Differentiated Approach

Fit for purpose People-firstinnovation

Open and unifying

Competitors’ Approach


= ==

Any device

Any location

Any modality

Any network

Contact driven

Right People Right Information

Relevant

Contextual analytics

Filtered, Prioritized

Portable, Accessible

Any source, format, media

Instant access

Work assignment driven

Workflow integrated

Scheduled

Ad-hoc circumstance appropriate

Right Time

Avaya Enables The Power of We™


The Ideal Experience for Every Person

Power Collaborator

Virtual Worker

Office Centric

Mobile Worker

Context Content

Communications

Device Flexibility

Contact Center

Social Media

BusinessApplications


Flexible Solutions

Context Content

Communications

Device Flexibility

Applications, Integration and Enablement

Unified Communications Software, Infrastructure

Contact Center

Social Media

BusinessApplications

Power Collaborator

Virtual Worker

Office Centric

Mobile Worker


The Styles of Solutions EvolveFunctionality

Stand Alone SoftswitchDistributed

Communications Core

HierarchyNetworked

Infrastructure Focus

User Focus

Time


Evolving towards a Communications Core

Legacy TDM IP Telephony Communications Core

Session Management

Connection ManagementConnection Management

Analog / ISDN

H.323 / Unistim

SIP

SIP

Time


Accessing the Communications Core Anywhere

VPN SBC

Branch Campus Secure Remote Access

Main Campus


ConferencesShare contentMulti-taskingBYODVoice, video, webAlways on

User Profiles Vary as Employee Needs Differ

Name lookupClick-to dialDesktop VideoIM/PresenceVoicemailConference Calls

Remote accessEnterprise FeaturesSingle-number reachDevice ChoiceSpeech-enabledEasy content access

Mobile and Virtual WorkerOffice Centric Power Collaborator


Office Centric

Mobility

Mobile and Virtual Worker

is the key toproductivity

Power Collaborator

Requires solidcommunications

Achieves successthrough

Foundation Collaboration

Foundation Suite Mobility Suite Collaboration Suite

A Software Suite for all your User Profiles


Collaboration Suite

Foundation Suite

Mobility Suite

Basic

UMCall

Basic Basic

UMCall

$225 List Price

$325 List Price

$525 List PriceFor Existing CMCustomers:

~$40

~$65~$140

A Software Suite for all your User Profiles

* Approx CDN street price includes current Collaborate NOW promotion


Foundation Suite

Mobility Suite

Collaboration Suite

Optional a-la-carte Conferencing or Scopia (/port)

Optional a-la-carte Conferencing or Scopia (/port)

Optional Video Room connectivity

Deskphone license, voice & videoUC clients for Windows & MacMicrosoft Lync & Office integrationIM & Presence, Voice MailSession ManagementSystem ManagementSurvivabilityAPI toolkit

Secure Remote AccessFixed-mobile convergenceMobile device supportSpeech based personal assistantUnified Messaging

Audio, video, web conferencing w/ content sharing and browser accessDesktop/mobile videoRecording



Secure Remote AccessFixed-mobile convergenceMobile device supportSpeech based personal assistantUnified Messaging

Avaya Aura® Suite LicensingDriving User Profile Driven Collaboration Oriented Sales ConversationsMix & Match per user across the enterprise


LicenseStandard Edition

Enterprise Edition

Foundation Suite (New)

Mobility Suite (New)

Collaboration Suite (New)

Avaya Aura CM, System Manager

Avaya Aura IM/Presence

Avaya Aura Session Manager

Survivability (LSP, Survivable Core)

Communication Manager Messaging (basic VM)

one-X Communicator

one-X Mobile with Client Enablement Services

Extension to Cellular

Desktop Video

Flare PC / one-X Communicator Mac

Microsoft Lync Desktop Integration w/ACA NA NA

Flare iPad

Avaya Aura Messaging

SBCE & Remote Access

Avaya Aura Conferencing

Scopia Desktop & Mobile NA NA NA NA

Avaya Aura® Suite Licensing

Analog License Available for $40/user

Includedala carteIncluded if CMEE entitlement


Office Centric

Analog, digital & IP end points

Basic voicemail

6-party ad-hoc or meet-me audio conferencing

Desktop applications

Windows/Mac w/ presence and IM

Video-enabled

UC End Points & Applications


Avaya 9600 IP Deskphones Intuitive, simple-to-use,

context-sensitive user interface

Business value and investment protection

Acoustically engineered; G722 wideband on all phones

Leadership in energy efficiency


Introducing Avaya Communicator

Integrated UC Client

Multi-platform support*

Convergence of one-X & Flare

Clean, simple UI optimized for device and screen size

Instant messaging & presence

New multi-media messaging

Video enabled

Embedded collaboration

* iOS and Android full-featured support coming 2014 and into 2015


Avaya Communicator for Windowsintegrated conference roster with direct participant actions

staging area to setup ad hoc conferences or start a group IM

call appearance with active talker and conference control access

drag and drop to easily start a conference or transfer a call

call appearance with single click to add

video, startIM or collaborate

large, accessible mute button

quick dial field to start a new call

hover menu enables single click to call or

IM a contact

list area with contact name and image, presence

indicator and status message

quick access to alternate numbers


Avaya Communicator Video

Escalate tovideo call

Continuouspresence video


Avaya Communicator Conferencing

Initiate collaboration

Room-basedsystem integration


Integrated communications

and collaboration experience

Flare Experience: Integrated UC Client

iPad devices

Windows PC


UC Integrated Client Roster, ContactsCall/Chat History

Presence, IMCollaborate


Foundation Suite includes Office/Lync Integration

Foundation Suite is the entry-level for all new/upgraded systems

All users licensed for desktop productivity tools including:– Instant Messaging and Presence

– Lync 2010 and 2013 client integration

– Soft-client for audio and video calling

– Application integration for click-to-call and user efficiency

– Participation in web sharing conferences and video collaboration

Foundation Suite


Avaya Lync 2013 Integration

ChangeAudio

JoinBridge

VoiceMail

Settings/Forwarding

• Click to dial contact from Group list or chat window

• Search for contact and call• Escalate IM to voice, video and

collaboration• Conversation window mid-call

control• Add others to call• Respond to incoming call with IM• Telephony and video presence


Avaya Outlook Integration

Outlook e-mail integration• “hover” on email contact to

initiate dial/contact options

Outlook Contacts• Dial right from Outlook or• Search and dial from Lync

Simplify meeting invites• Auto-populate dial-in and

web conference details

Join/Host meetings easily• Drop-down from invite

or meeting details


Browser Integration and Video Support

Dial right from browser and other Office applications• Phone numbers highlighted

in IE and Chrome• Google apps too

Video included!• All users get free entitlement• Call other Avaya video enabled end-

points and soft clients• Initiate video into to room-based

systems and Avaya Scopiavirtual meeting rooms


Conferencing Integration

Avaya Client Applications• “Wizard” used to collect

users’ conference dial-in and passcode information

Instant collaboration from Lync 2013• New Share My Bridge Feature:

send details, dial-in and launch web collaboration with one click

• Participants can launch web conference directly from hyperlink or cut and paste


Microsoft ELA

DMZ

Adding Enterprise Voice with Lync

Lync Server

IP Phone

Smart MobileLync PC User

Analog Phone

Internet

SIP

PSTN

Standard CAL

Reverse Proxy

Edge Server

Call Centre? Exchange UM

AnalogGateway

Enterprise CAL

Plus CAL

Lync PC User

Branch Office

PSTN

VoIPGateway

MicrosoftSurvivable

BranchApplianceWAN

Fax

SBC

VoIPGateway

Load Balancer


SBC

VoIPGateway

Microsoft ELA

DMZ

Third-Party Components in Lync Solution

Lync Server

IP Phone


Analog Phone

SIP

Fax

PSTN

Standard CAL

Reverse Proxy

Edge Server

Call Centre Exchange UM

AnalogGateway

Enterprise CAL

Plus CAL

Lync PC User

Branch Office

PSTN

VoIPGateway

MicrosoftSurvivable

BranchApplianceWAN

Backup Data Center

Internet

Load Balancer


Premise-based or Office 365

DMZ

ActiveDirectory

Adding Lync Integration to Avaya

Lync Server

AvayaIP Phone


Analog Phone

SIP

Fax

PSTN

Standard CAL

Lync PC User

Branch Office

PSTN

WAN

Internet

Avaya SBC

G450

G430w/ LSP

Aura CM/SM

Avaya SBC

VPN Switch

R5.2.1 voice onlyR6.2.2 video support


The True Cost of UC Ownership

Nemertes 2014 IP Telephony and UC Cost Data

“Microsoft… it’s still the most costly to operate.”

“Avaya is the most affordable for integrated UC”

Operational costs drive TCO, not capital– Implementation costs secondary to opex

Data from net new installs– Upgrades are small

fraction of figures shown

– Even if net new, it wouldstill be less to use ACALync with a new Aurasystem

http://www.nojitter.com/post/240166551/shoretel-avaya-nec-most-affordable-ipt-providers-as-overall-costs-drop


Customer Lync Enterprise Voice Experiences

http://www.kirotv.com/news/news/new-18-million-king-county-phone-system-dropping-c/nd28C/

By Linzi SheldonKing County, WA — King County's new multimillion-dollar telephone system is causing dropped calls and other problems for the public and county employees.

"I've heard from a lot of my constituents," King County Councilmember Rod Dembowski said. "I've heard from some of my mayors, when they try to reach our office, that they're frustrated.

The county is spending about $18.6 million to replace about 11,250 old phones with high-tech new ones that use the Internet and run Microsoft Lync.


Why UC for Mobile and Virtual Workers?

3

1 (Web Wise Business, BT Research); 2 (Pearn Kandola, The Psychology of Effective Communications); 3 (Boost the Bottom Line with Mobile UC, Frost and Sullivan)


Mobile and Virtual WorkerUC End Points & Applications

Office-centric features PLUS

Extension-to-Cellular

Session Border Controller

Mobile device UC applications

Unified Messaging


Extension to CellularReceiving an Incoming Call

User (DN 5000) has two devices:1. An IP Phone2. Mobile Phone

PSTN

Cellular Network

(CDMA/GSM)

Communication Manager uses defined EC500 call routing for user’s primary extension (eg. DN 5000 )

Mobile phone is answered, but line appearance remains active on desk phone; user can return to desk and pick up line, disconnecting mobile

Aura Communication

Manager1A call is originated to the Enterprise DN or DID of the one-X user (DN 5000)

2

Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring

3

3 EC 500 extends incoming call to mobile phone; up to 5 destinations may be entered

Single Number and Voicemail

4


Extension to CellularExtending a Call to Mobile Device

User (DN 5000) has two devices:1. An IP Phone2. Mobile Phone

PSTN

Cellular Network

(CDMA/GSM)

Communication Manager uses defined EC500 call destination for DN 5000 and creates conference

Mobile phone is answered, user hangs up desk phone and is free to move about

Aura Communication

Manager

2

3 EC 500 extends to mobile phone defined for DN 5000


Call is in progress on desk phone; user presses “Extend Call” feature button

1

4


Avaya Mobile Solutions

Support for most popular devices

Carrier independent

Adapts to infrastructure

Telephony, UC and Collaboration

Simplified provisioning

BYOD security

Ease-of-use

Single-client simplicity


Today: Avaya Mobile Clients

SIP

Lite

UC

Avaya One-X Mobile SIP for

iOS R6.2

Avaya One-X Mobile R6.2

Av

ay

a C

om

mu

nic

ato

r for

An

dro

id 2

.0

http://www.google.ca/imgres?imgurl=http://devlup.com/wp-content/uploads/2010/05/android-logo.jpg&imgrefurl=http://devlup.com/mobile/what-is-android/348/&usg=__qEgvIohXmHSzCFnxGQEGrlKmx_g=&h=264&w=239&sz=44&hl=en&start=2&zoom=1&itbs=1&tbnid=8Oa-TwYqcOw5bM:&tbnh=112&tbnw=101&prev=/images?q=Android+logo&hl=en&gbv=2&tbs=isch:1

http://www.google.ca/imgres?imgurl=http://www.iskysoft.com/blog/wp-content/uploads/apple-logo1.jpg&imgrefurl=http://www.iskysoft.com/blog/apple-to-release-first-quarter-results-jan-18/apple-logo1/&usg=__2H3udKQam9h2d3T4N9YI8Fm265E=&h=480&w=397&sz=22&hl=en&start=2&zoom=1&itbs=1&tbnid=HhYIr-Oz_5sLkM:&tbnh=129&tbnw=107&prev=/images?q=apple+logo&hl=en&gbv=2&tbs=isch:1


Avaya Mobile Clients Evolution

EC500

one-X CES

SIP

Simplified user provisioning

Administrative control and BYOD security

Single client adaptability to evolving Avaya environments

Intuitive User Experience without exposing complexity

Mobile-enriched Aura core

Avaya C

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mu

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Avaya C

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2.0








one-X® MobileReceiving an Incoming call

one-X user (DN 5000) has three devices:1. An IP Phone2. one-X Mobile equipped

Smartphone3. Home Phone

PSTN

One-X Client Enablement Services

Internet

Cellular Network

(CDMA/GSM)

One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 )

one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data connection (2G,3G, Wi-Fi)

Aura Communication

Manager3A call is originated to the Enterprise DN or DID of the one-X user (DN 5000)

2

Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring

1

4 EC 500 extends incoming call to mobile and any other number entered using one-X Mobile (eg. Home phone)

Data Connection


Cellular Network (CDMA/GSM)


one-X® MobileOriginating a Call from Mobile

PSTN

one-X CES

Internet


Cellular Network

(CDMA/GSM)

Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2nd call to the real destination received in step (1).

One-X CES acknowledges

the call attempt

one-X Mobile user would like to make a call to DN 4000. The mobile call attempt is sent from the one-X Mobile client to one-X CES over a secure data connection.

Aura Communication

Manager

6The call arrives at the set of DN 4000 with the Enterprise CLID of the one-X Mobile user.

5

2

1

3 One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user.

Data Connection to one-X CES

DN 4000

4Once the call from the Aura CM is answered at the call back destination, one-X CES initiates a 2nd call to the real destination.

Note: The call back destination can be any phone number (e.g. a home phone, a temporary office phone, etc.)


Avaya one-X® Mobile SIP for iOS VoIP over Wi-Fi, 3G/LTE without Cellular• Dual-Mode support

• SIP / cellular handoff

• Single Number Reach• Incoming calls to office ring on mobile (shows caller ID)• Can be combined w/ EC500 to ring other devices

• Single Identity• Outbound mobile calls are handled by enterprise call

server • Receiving line shows office ID (hidden mobile number)

• Low cost mobile communications

• Enterprise routing for toll avoidance

• “Free” Wi-Fi connectivity replaces cellular use

• Single Voice Mail• Shares common enterprise voicemail box• Enterprise Voicemail enforcement (EC500)

• Enterprise Communication Features• Search corporate directory and local contacts• Mid-call features, Call persistence, Bridged line

appearance

• Support• SES 5.2, SM 6.x• iOS 4+


One-X Mobile SIP iOSDeployment options for Secure VoIP

Private

Public

3G/4G Cell Data

Avaya Aura SBC VPN Access WLAN/802.11i

On-site: Native 802.11i security (eg. WPA2) can be used for securing on-site WLAN access

Home/ Hot Spot

WLAN

Off-site: SIP connection can be established through an SBC or via VPN Tunnel using a 3rd party VPN app


Call Handover one-X Mobile SIP 6.2VoIP to Mobile


Call arrives on iPhone native dialer

User answers and joins call in progress. CM drops the SIP call.

Active SIP call over Wi-Fi (or 3G/4G) connection

5

2

1

3

User wants to handover call to cellular voice network and taps “Handover to Cellular Network” button. One-X Mobile initiates the Extend Call feature of CM via SIP connection w/ Session Manager

4

Aura CM makes a call to the mobile phone number

Aura Session Manager

Aura Communication

Manager


Call Handover one-X Mobile SIP 6.2Mobile (EC500) to VoIP


User selects active call appearance and joins call in progress. CM drops the EC500 Call (Aura 6.2 FP2)

Active EC500 cellular call. Either initiated from client, or received via single number

2

1

Device associates with WLAN AP and one-X client registers with SM

3

Aura Session Manager

Aura Communication

Manager


Avaya one-X Mobile 6.2 - Lite ViewLite indicator/ SIP toggle

Join Call button triggers Active Appearance Select FNE dialing to join an active call

Dial-Pad dialing auto-prefixed with Idle Appearance Select FNE for Aura dial-through outbound calling

Features Button launches feature menu (shown on right)

Favorites List can be built from local contacts

Recents List shows call log of outbound calls (w/o FNE pre-fixes)

All iOS contacts + Corporate Directory search (req’s ActiveSync)

Settings screen for dial rules, FNEs and client logging

Feature menu of configured FNEs


Avaya one-X Mobile 6.2 - SIP ViewSIP indicator/ Lite toggle

Line Appearance

Multiple Line Appearance

Keypad dial conversion rules

Features button launches feature menu Recents shows SIP

and Lite call activityAll iOS contacts + Corporate Directory search (req’s ActiveSync)

Settings screen for dial rules, SIP Settings and client logging

Handoff button initiates Extend Call to Cellular interface

Simultaneously manage multiple calls

Control Buttons (Hold/unhold, mute, speakerphone)


Secure Remote Worker with Avaya SBC

Personal PC or iPad devices App secured into the organization,

not the device One number UC anywhere

Avaya SBCEAvaya Aura®

PresenceServer

System

Man

ager

Communication Manager


Aura Messaging

Session Manager

Untrusted Network(Internet, Wireless, etc.)


Avaya one-X® Speech Personal AssistantEffective Message, Calendar, and Contact Management

‘Follow Me!’…and have allyour calls flexibly forwarded to you wherever you are.

‘Follow Me!’…and have allyour calls flexibly forwarded to you wherever you are.

‘When am I free today?’ …keep track of your time wherever you are!

‘When am I free today?’ …keep track of your time wherever you are!

‘Schedule a reminder.’…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!

‘Schedule a reminder.’…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!

‘Read my messages.’…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, …

‘Read my messages.’…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, …

‘Send a message.’…to a contact, to a voicemail mailbox or somebody within your corporate directory.

‘Send a message.’…to a contact, to a voicemail mailbox or somebody within your corporate directory.

‘Make a call.’ …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!

‘Make a call.’ …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!


Power CollaboratorUC&C Applications

Office-centric features PLUS

Mobile & Virtual worker PLUS

Audio conferencing

including video and

web sharing

Video collaboration


Leveraging the Power of Avaya Aura®

Avaya Aura® Conferencing + Avaya Flare® Experience

Scale to Thousands of Desktops Highly Efficient Bandwidth Management

Session Based, Unified Audio,Web & Video* Collaboration Supports BYOD

* Intended plan for future roadmap. Refer to disclaimer on Slide #2


Avaya Aura® Conferencing 7.2 Video with Avaya Flare® Experience for Windows and iPad

Avaya Aura Conferencing Very high-scale distributed media

architecture up to 7,500 full audio/web/video conferencing sessions

720p SVC HD video switching Dramatically reduced bandwidth with media

cascading Powerful content sharing across Flare,

PC/Mac web-browsers and smartphones

Avaya Flare Experience Easy one-click video Efficient point-to-point SIP video Drag and drop multi-party conference with

video, audio and content Call into rich Scopia video rooms


Avaya Aura ConferencingConferencing and Collaboration services across multiple devices

Avaya Flare Experience Apple iPad

Avaya Flare Experience MS Windows

Avaya Aura Conferencing Client

for Apple iPhone and Android


Collaboration Agent Browser


Avaya Aura Conferencing 7.2Audio and video right from the web browser

Roster list for participant

management

Recent speaker list

Initiate screen shareand collaboration

Initiate recording

Access recordings

Access tostored docs

Share entirescreen

application orwhiteboard


AAC 7.2 Playback Control

Hover for playback controls

Display areafor active speaker

Download contentto local PC

Selectableplaybackactivities

Slide sorterscrolling view


Avaya Aura Delivers Industry Lowest Operating Cost


Source: Nemertes Research 2013: DN2459 - Operational Cost Drives Stark Differences in First‐Year Telephony, UC First‐Year Cost

Avaya Aura drives lowest operating cost!


Avaya offers a lower TCO (product,

implementation, maintenance) over 5 years

Avaya proposed the most competitive offer regarding Architecture, Technology/Features, Price and accomplishment to requirements.

1. Comparision TCO 5 years 2. General Evaluation on all four categories

http://enterpriseconnect.com/orlando/2012/presentations/

© 2012 Avaya Inc. All rights reserved.

Enterprise with 2,000 Users and 100% UC


References

• ~5500 endpoints &35 locations to-date

• Replacing 39 CS1k, Meridian and 3 x Cisco systems

• Managed by 2 full-time admins + 1 contract


• Continuing to grow/expand sites worldwide

• Managed by 2 telecom admins


• End state of over 16 sites with another 14 x SIP only locations

• Managed by 3 telecom admins


Chasing the PuckChasing the Puck


Skate to where the puck will be“Skate to where the puck will be”


Canucks closing slide

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