Amir HameedVP Global Solutions Engineering

The CIOs role in the future of work

UCaaS Reinventing Business Productivity

CIOs must constantly adapt to changing customer and employee expectations.

The playbook for CIOs is being rewritten.

AISaaSEdge Computing

5GBusiness Intelligence

Everything as a serviceBlockchain

Robotics

Data Science

Digital TransformationInfoSec

User Experience

BYOD

GDPR

3

IoTMachine learning

RPAHybrid

serverless

EX$ CXIncreasing

existing revenue

55%

Create better customer

experiences

49%

Improve employee

productivity

58%

5Source: Gartner

Customers expect their interactions with you to be effortless across every channel

The rules for customer engagement have changed.

CX

Video

9:30 AM 10:00 AM

Messaging

OFFICE

SMS

Conference calls

7:30 AM 7:45 AM

Social

STARBUCKS

Email

Meetings

8:00 AM

TeamMessaging

CUSTOMER SITE

Travel

Collaboration

Meetings

8:45 AM 9:00 AM

CAR

EX

The technology you select defines your employee and customer experience

Gartner predicts that by 2021 CIOs will be as responsible for culture as HR2021

Source: Gartner

The technology you select defines your employee and customer experience

EARLYADOPTERS

1

DIVERSIFICATION

2

NATURAL SELECTION

3

LEADERSHIP

4

Build vs. BuySpecialized skills InfluenceExpensive

1 EARLY ADOPTION

1 2 3 4

15

Capital infusion Best of BreedViralMarket Fragmentation

2 DIVERSIFICATION

1 2 3 4

16

Consolidation GlobalOpen platformCloud nativeLower TCO

3 NATURAL SELECTION

1 2 3 4

17

4 LEADERSHIP

1 2 3 4

CX & EX come togetherOmni-ChannelRobust & provenSecure & compliantIndustry recognizedSystems of Experience

18

41 2 3 4

19

Cloud PBX

Messaging

Video MeetingsInbound Contact Center

Digital Customer Service

Outbound Contact Center

SYSTEMS OF EXPERIENCE 19

33 EXCX20

$SYSTEMS OF EXPERIENCE

SYSTEMS OF ENGAGEMENT

SYSTEMS OF RECORD

21

Our mission is to make communications simple and effortless for everyone.

SYSTEMS OF EXPERIENCE

ENTERPRISEGRADE

ANALYTICS & QoS

UNIFIED & COMPREHENSIVE

Any modeAny device

Any channelAnywhere

Artificial IntelligenceAdvanced analytics

Call QoS

Scalable Reliable SecureOpenGlobal

RingCentral is modern employeeand customer communications.

ON PREM

CLOUD SOLUTIONSCall

MessageMeet

Engage

INTEGRATIONSCRMERP

Productivity Apps

INTEGRATED COMMUNICATION

PLATFORM & WORKFLOWS

REV

ENU

E →

PRODUCTIVITY →

Digital Transformation Path

MOST ARE

HERE

Angela Schmiedke, Systems Analyst Supervisor

Glip has empowered us to get real-time answers and expedite all of customer service.”

Contact Center’s advance routing can quickly route calls to

the best team member

OUTCOMES:

Internal teams leverage Glip for

their ticketing system and Project

management

Glip teams increases collaboration and provides real time

answers

GOAL:• Reduce the variety of tools and devices to communicate, including

email, phone and personal phones for texting.

SOLUTION:• RingCentral Contact Center, Phone, Glip, Meetings, Fax

Jeff Kunkel, Manager of IT & Operations

RingCentral has given us the freedom to untether ourselves from our desks. RingCentral Mobile allows us to flip calls from our desk phones to our cell phones or simply use the softphone application. Now we can serve all of our customers at any time, worldwide.”

GOAL:• Provide a seamless experience to their sales team and allow

mobile flexibility

SOLUTION:• RingCentral Phone, Fax, Mobile

Cost savings by switching to

RingCentral with BYOD option

OUTCOMES:

Dramatic drop in help-desk telecom

tickets

Increase in communication with

individual phone numbers

Data CentersPrivate & Multi

Cloud

29

The #1 Worldwide Pure Play UCaaS Company

Workforce

5K+Countries withlocal service

41

A Leader in the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwideleadership

GARTNER

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O'Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez; 30 July 2019.

Industry leadershipFROST & SULLIVAN

Ranked #1 2019 Frost & Sullivan UCaaS RADAR

“A collaborative user experience — competitively packaged and priced — sets RingCentral solutions apart from most competitors.”

Reasons for selection:● Market share leader● Commitment to innovation● Ever expanding feature set

Source: Frost & Sullivan 2019