uc for google apps sales engineering (ppt)
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•Global provider of Unified Communication technology
•Established in 1989 with over 1million esnatech messaging seats deployed worldwide
•OEM provider of UC technology to major PBX vendors
•20 plus years of management experience in the UC space
•Telephony Office-LinX is recognized leader in innovation for Mobility, Presence, & Unified messaging from UC magazine and Frost and Sullivan
Agenda
Scoping out Google UC requirementsKey questions to ask customers to size and price UC for Google Apps
UC for Google Apps PackagingPackages and options
UC for Google Apps EditionOverview of Unified Communication services for Google apps from esnatech
UC for Google Competitive DifferentiationUC value over Microsoft, Lotus, GroupWise
Legacy UC systems have problems
1High costsOver $500/user/year- email, and pbx upgrades
2Labor requirementsMaintenance, patches and upgrades, with every email or phone system upgrade
3User limitationsVoice and fax archiving with email data limitations, no mobility or presence support
• New servers• OS upgrade• Purchase CALs• Storage• Drivers• Memory• New sets• UC licensing
Upgrades are slow and painful
Time and money spent on upgrades…
…that occur only in 4-6 year cycles.
2000 2003 2007
18 Month Plan Q1 Q2 Q3 Q4 Q1 Q2
Prepare network
Upgrade OS
Install server
Add storage
Move mailboxes
Why run Legacy UC yourself?
Google will take care of email esnatech will integrate voice and your existing PBX so you can have full Unified
communications with limited infrastructure or investment.
Superior reliability and less administration
Better uptime than on-premise
Downtime per month (in minutes)1
1 “Google Apps vs. Microsoft Exchange Sever 2007 – Total Cost of Ownership Analysis.”The Radicati Group, November 20082””Corporate IT Survey – Messaging & Collaboration, 2008-2009,” The Radicati Group, 2008.
Less administrative time
Administrative hours per week2
Esnatech UM is the best UM experience for business
• Access Voice, fax & email anytime, anywhere on virtually any device (even offline)
• Support for Unified Messaging with esnatech- UC for Google apps
• 25 GB of storage means seamless storage for recorded conversations
• Find any message & Conversations instantly with sub-second search results
• Integrated with your existing phone system for screen pops, Dialing, and faxing
New! Unified Messaging with esnatech, Interoperability with Outlook
and Blackberry Enterprise Server
Presence & mobility integration
• Integrate Voice mail greetings with existing Google calendar and Google talk Presence
• Integrate LIVE find me follow me of calls with Google Calendar
• Access Google Meeting appointments over the phone
• Works across platforms – it’s all in the browser
Leverage the power of the webas a platform for Mobility and presence
Gmail Unified messagingIntegrates with any phone system to deliver voice and fax access from GMAIL and Email access over the phone.Rich Phone PresenceIntegrated phone presence with Google talk to see who is on or off the phone and initiate click to dial off your phone ext.Calendar integrated mobilityPersonal, shared, and public calendars integrated with your phone voice mail greetings, and mobility settings for find me follow me functionality
Messaging, Mobility & Presence
Knowledge Screen popsDesktop look up using Google search based on incoming caller ID and name to provide adhoc call center functionality
Video enablementSecure SIP services enable Desktop Video integration with any legacy or IP based phone system
UC web servicesBoth desktop and web gadgets enable full dialing , presence and corporate phone search functionality from any OS or browser
Desktop voice and telephony
Security and compliance are better in the cloud
ComplianceMessage DiscoveryArchive, search and retrieve voice, fax, Recorded conversations & email for e-discovery.
Message Encryption Encrypt sensitive messages based on policies and content.
Security
Message SecurityProtect voice, fax, & email from malware and manage content policies.
Web SecurityBlock web based security threats. Manage web access.
UC for Google Apps
• Support and Integrationo Integrates with Cisco, Avaya, Nortel, Asterisk, Alcatel, Siemens, Shoretel,
Mitel IP and TDM PBX’so Provides Migration and upgrade from Unity, Modular messaging, Octel &
Call Pilot to Google Unified messaging• Enterprise functionality
o Works with existing PBXo Integrates Mobile devices with Google GMAIL, & contacts- iPhone, Android,
& Blackberryo Seamless support for Blackberry Enterprise Servero Sync for Microsoft Outlook and Calendar Synco Integrated Rich phone presence with Google talko Integrated Incoming Screen Pops with Google desktop search o Speech access to Google contacts, Presence & messages
• Platformo Single sign in authentication with On premise server behind corporate
firewall• $100/user• www.UC4googleapps.com
1 Do they currently have Unified Messaging with Microsoft Exchange?
2Do they have a mobile workforce? Home workers, People in transit, Field sales and service resources?
3 Do they have a phone system or enterprise PBX?
4 Do they use CRM or Sales force automation tools?
5 IS fax still part of their EDI process?
UC for Google Apps : Identify a need…
1 How many phone extensions do they have across their organization?
2What is the make and model or their existing phone system?
3What are they using for voice mail today? DO they already have unified messaging with their existing email? If so How many users use Unified messaging today
4 How many Mobile workers do they have in the field?
5 How many fax machines do they have today and do they want to integrate faxing to their email?
UC for Google Apps : Scoping their requirements
6 What CRM or SFA software do you use today?
7Do you use Computer Telephony integration with any of your existing business applications
8 Are you planning to change your existing Phone system? If yes to what Make and Model?
9Do you use auto attendant today? If so does it support Speech recognition? If not would you be interested to automate your auto attendant or Company IVR with speech recognition
10 How many Phone lines do you have coming into your business?
UC for Google Apps : Scoping their requirements
UC for Google Apps : Competitive advantage
UC for Google Apps : Competitive advantage
UC for Google Apps : Competitive advantage
UC for Google Apps : Competitive advantage
1 Dramatic cost savings
2 Integrates with any mobile phone or device
3 Better reliability and security
4 Best Unified messaging/communication experience for business
5 Leverages your existing Phone system investment
UC for Google Apps : What sets it apart
1 www.esnatech.com
2 www.uc4googleapps.com
3 www.youtube.com/uc4Gapps
4 www.youtube.com/ucommunicate
5 Contact us at: [email protected]
Google Apps/Google UC : Learn More