uc for cloud apps
DESCRIPTION
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Recent Awards and Industry Recognition
A Division of
Customers
Esnatech Top down UC practiceUser/ Business driven
TOP down approach to Unified Communications
Works with existing infrastructure Legacy PBX /ipbx and or phone system
Works with existing core business applications CRM/SFA/ERP
Consolidates costs in each separate technology into one cost effective license
Consolidates costs of management and deployment
Enable organization to migrate to Cloud based applications yet retain key/core voice solutions
Future proofs your technology investment Supports future IP and or Cloud computing direction
Cisco Call Manager
Cisco UNITY
MS Exchange
UM Services
SIP
SIP
MS OCS
Customer Issues current setup
Cisco Call Manager
Cisco UNITY
Lose Enterprise Voice Integration:• Phone presence• Desktop dialling• Unified Messaging• Phone access to GroupWare
SIP
SIP
Presence server
Migration causes functionality loss
Cisco Call Manager
Enables Full UC Services• Phone presence with Google Talk• Desktop dialling• Unified Messaging with GMAIL• Phone access to GroupWare
SIP/SIP CSTA/TAPIXMPP
Secure IMAP servicesWeb servicesGoogle API’s
Cisco Presence server
Cisco UNITY
XMPP
XSMTP relay
UNITY Upgrade solutionMigration enabling and retaining UC
Recent Awards and Industry Recognition
Alternative to Microsoft Unified Communications Portfolio
Replacement for following Microsoft servers and applications Exchange server 2007/2010 with Unified Messaging MS Office Communication server Microsoft Speech Server Microsoft Mobile OCS client
Esnatech’s UC for Google apps application suite delivers richer portfolio in ubiquitous format- Greater interoperability with much smaller footprint and costs
Esnatech /Google Positioning
Esnatech Application Architecture
Gmail Unified messagingIntegrates with any phone system to deliver voice and fax access from GMAIL and Email access over the phone.
Google talk Rich Phone PresenceIntegrated phone presence with Google talk to see who is on or off the phone and initiate click to dial off your phone ext.
Calendar integrated mobilityPersonal, shared, and public calendars integrated with your phone voice mail greetings, and mobility settings for find me follow me functionality
Knowledge Screen popsDesktop look up using Google search based on incoming caller ID and name to provide adhoc call center functionality
UC web servicesBoth desktop and web gadgets enable full dialing , presence and corporate phone search functionality from any OS or browser
Google Fax servicesGoogle apps integrated fax services for fax messaging with Gmail and outbound faxing from Google docs and Gmail
Google Android PBX integrationintegrated Android OS devices with existing phone system and PBX for station to station dialing and inbound and outbound calling of enterprise PBX
Speech access to AppsNavigate Google Contacts, Calendar, and Gmail over the hone leveraging DTMF and speech commands for offline hands free access to your Google apps account
Google Apps Portfolio
Enabling Smart phoned integration to your existing voice network
• Enables Android/Blackberry/iphone/& windows Mobile OS devices to replace desktop phones
• Integrate LIVE find me follow me of calls with Google Calendar
• Access Google Meeting appointments over the phone
• Integrates devices with existing PBX with no programming and or upgrade
• All live communications are tracked and logged- Voice calls and IM
• Leverage LCR of PBX to initiate and drive live voice traffic
Accelerate Smartphone deployments in the enterprise with desktop phone replacement
Esnatech Value to Google apps users
MICROSOFT Alternatives to UC Delivers full UC portfolio at a fraction of the cost and foot print
compared to other Complete Microsoft suite Alternative position with Google integration Add on to core Microsoft servers for greener more cost effective
Microsoft UC Enables interoperability with any phone system and mobile device Driving
UC sales on non VoIP opportunities including Centrex, and TDM based customers
Solves budget/cost & Management issue with the ability to flatten and consolidate primary voice applications across all their locations
Works across any OS or business infrastructure - minimum cost of deployment, maximum access to communication tools
“Exchange holds approximately 70 percent of email market share today, but over half of Microsoft’s customers are still running Exchange 2003. This means most customers are currently working with 7 year old email technology.”
Extension of your voice infrastructure
• Single Server o 100 concurrent callso 5000 userso Software basedo Virtualized – VM Ware
version 8.0o Sybase Directory
• High Availabilityo Geo Redundancyo Software basedo Up to 8 00 concurrent
callso 30000 plus userso running sync and
standalone databaseo Edge messagingo Geo Redundancyo Live Sync and Auto
failovero Sybase technology
among geo redundant architecture to manage million plus transactions
Esnatech enterprise architecture options
Integrating voice with SF.com
• Key features– Screen pops on incoming calls– Click to dial from any page– Unified messaging with Google apps/Salesforce.com– Logged events- incoming outgoing calls– Integrated Google talk Presence
• Requirements– Esnatech UC application version 7.1 or greater– Unified Communications desktop license– Salesforce.com CTI script license for the Esnatech UC server– UC client manager 8.0 installed on the desktop
Features & Requirements
Esnatech UC server logs into hosted application on users behalf as 3rd party applicationUC server Logs into SF.com using API to find matching records to incoming caller idUC server pops up default browser with matching /Account/ contact or new contact based on Caller IDTriggers embedded SF.COM CTI dialer to initialize on loginAll incoming and outgoing calls logged in the appropriate contact record in SF.com
LAN
Esnatech UC serverPBX
LAN
Phone network
CO
Caller
User is logged into UC server via desktop softwareDesktop software is logged into Saleforce.com via API and security token
Architecture
– Install Esnatech UC Salesforce Script on the desktop by activating plug in
Setup
– Configure UC client software to use Salesforce script:
Setup continued
Incoming call control and pop up
Call Comes in UC pops call control
UC logs into SF.com to find record
Pops up browser with matching record
• On call provides dialog box to toggle between records and calls
Managing calls from SF.com
Dialing from Contacts
Dialing from leads
Dialing from any record
› Esna UC will integrate any trusted address for the user
Dialing with Native Salesforce dialer
– Esnatech application Federates phone status into Google talk with native access from Salesforce.com
Presence integration with Gtalk
Unified messaging with SF.com
You can quickly associate voice messages, faxes, and Conversations with records in Salesforce.com
Integration of Voice Gadget
• Provides integrated voice tab for Voice Integration– Dialing– Mobility settings– Presence configuration– Faxing– Directory lookup
Integrated as Native SF.com TAB
Value of UC with cloud computing• No software to install in salesforce.com• Bundled with UC desktop licensing• Works across all browsers• Does not require user to be logged into salesforce.com to operate• Fixed cost with no monthly charges• Links any phone system or mobile device to Salesforce.com
• Intelligent lookups:– Uses caller ID on incoming call find matching contact– On duplicate contacts it pops up account record– On no record it can auto create new
Value of UC services
Packaging
Packaging Basic UM Advance UM UC user Conference session
Price per user $30 a user a year $45 a user a year $70 a user a year $120 per attendee per year- no usage charges
Applications supported
Unified Messaging with GMAIL/Salesforce.com
Yes Yes Yes
Outbound faxing N/A N/A Yes
Dialing and screen pops from Google apps & SF.com
N/A N/A Yes
Advance add on options
Speech server- Speech routing and dialing
Yes Yes Yes
Speech access to Gmail with TTS
N/A Yes Yes
CRM gateway N/A N/A Yes
Mobile UC Clients N/A N/A Yes
Chatter UC services
Chatter IntegrationUnified presence:
Chatter updated automatically with your current presence
“Chatter Posts” Via e-mail or over the phone
Listen to Chatter updates over the phone
Embed calender and phone status in Chatter profile so users can see live presence from Chatter for better collaboration
Initiate live voice call or communications from chatter
Fax server for SF.com
Salesforce.com Fax Receiving Contact ResolutionService to automatically upload and associate server-received faxes to Salesforce.com contacts and attach/link the fax to the contact entry.
Fax Sending Directly from Salesforce.comSend attached or Google doc s from Salesforce as a fax to any fax number with event resolution to SF.com record
Desktop & Mobile phone integration
Mobile Device Call Logging•Calls passed through esnatech UC application(EUCA) server whether routed to office extensions, external land-line or mobile numbers will be synchronized to SalesForce.com call history records. •Mobile devices running compatible UC Mobile client software will provide device call history directly to the EUCA server for full, unified call information.
Call History Integration•Access call history information from local office PBX in SalesForce.com, •Server side synchronization via dedicated service for increased reliability and quantity of call information including:
•company auto attendant•DID•Outbound call information
Communications & Collaboration
Access more Product information log on to:http://www.uc4googleapps.comCONTACT CUSTOMER SERVICE FOR YOUR CREDENTIALShttp://www.slideshare.net/davide.petramalaFor our online Demos, access our demo center at:http://www.youtube.com/uc4gappsFor our online Youtube Channel:http://www.youtube.ca/ucommunicate
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Application suite for Google apps