uc fashion leader or fashion victim?
TRANSCRIPT
![Page 1: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/1.jpg)
TEM Tales of the Unexpected
UC: Fashion Leader or Fashion Victim?
Ben Mendoza, CEO MDSL
![Page 2: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/2.jpg)
Who, Why and Where we are
• MDSL Founded in UK: 9th March 1995• Award-winning Expense Management Experts• Specialise in Telecoms and Market Data• Manage over $5 Billion annual expenses• London, Paris, New York, Tokyo, Macau
© MDSL 2010
![Page 3: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/3.jpg)
UC : It’s the height of telecom fashion
• Presence• Integrate IM, UM, Voice, Video, Data,
Conferencing, Collaboration tools and more…• Simple, consistent operation for end-users• Flexible configuration to match changing
business needs• Business process integration • Cost savings over traditional approaches
© MDSL 2010
Key perceived benefits
![Page 4: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/4.jpg)
Fashion Leaders or Fashion Victims — Case Study
• IT group of Major Automotive Manufacturer• c. 90,000 employees in 60 countries• 9 Major Group Activities (Cars, Trucks, Buses...)
Project• Deliver UC platform across the Group:
(Worldwide users affected: ~ 65,000)• Re-charge accurately for services provided
Chosen platform vendors• Cisco and Microsoft
© MDSL 2010
Client
![Page 5: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/5.jpg)
Project Scope
© MDSL 2010
No. global IP Telephony subscriptions managed by our client
No. local legacy (PSTN) subscriptions managed by our client
No. mobile subscriptions managed by our client
Estimated client subscriptions out of our clients project scope
![Page 6: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/6.jpg)
International Mobile Call = $100John calls Janet
Traditional Technology
Copyright MDSL 2010
The obvious attraction of UC
![Page 7: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/7.jpg)
MicrosoftOCS 2007
Cisco Unified Call Manager
Cisco Unified Call Manager
Mediation Gateway
VoIP and Unified Communications Technologies
John clicks on Janet’s picture Local Mobile Call = $25
Copyright MDSL 2010
UC: Means I don’t need to know your number
![Page 8: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/8.jpg)
MicrosoftOCS 2007
Cisco Unified Call Manager
Cisco Unified Call Manager
Mediation Gateway
VoIP and Unified Communications Technologies
John clicks on Janet’s picture Local Mobile Call = $25
Copyright MDSL 2010
But where does the bill go?
“Cost Displacement”
![Page 9: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/9.jpg)
MicrosoftOCS 2007
Cisco Unified CallManager
Cisco Unified CallManager
Mediation Gateway
Disparate sources of call data E164 Number normalization
Copyright MDSL 2010
Who should pay? How can we re-charge fairly?
Millions of Call Data Records “Clock Drift” between devices
Complex vendor billing
Approximately 5% of calls from 65,000 subscribers
![Page 10: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/10.jpg)
Visualising the reality of “Off-Net” calls
© MDSL 2010
![Page 11: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/11.jpg)
Copyright MDSL 2010
Visualising the reality of “Off-Net” calls
![Page 12: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/12.jpg)
Copyright MDSL 2010
Drilling into the “Off-Net” call details
![Page 13: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/13.jpg)
Accurately allocating back to Cost Centres / Users
![Page 14: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/14.jpg)
Copyright MDSL 2010
What else does the “Off-Net” data show us?
![Page 15: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/15.jpg)
Copyright MDSL 2010
Justification based on facts, not guesswork!
![Page 16: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/16.jpg)
Project Summary
Client had become UC Fashion Victims because:• Unexpectedly high cost displacement• More than €2,000,000 pa!• Very difficult (impossible) to resolve without
developing a specialised solution MDSL TEM solution benefits:• Ability to accurately report/re-charge costs (SOX)• Management can visualise a complex problem• Ability to optimally plan future deployments• Ability to introduce and police new TEM practices
IT Group now considered Fashion Leaders!
© MDSL 2010
![Page 17: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/17.jpg)
A few words about traditional TEM
• Expense management for all telecoms classes• Integrate IM, Voice, Video, Data Services…• Simplifies user operation – Self-service portals• Flexible configuration and workflows to match
changing business needs• Business process integration and automation• E-Billing reconciliation and dispute management• World class business intelligence reporting• Huge cost savings over traditional approaches
© MDSL 2010
Key perceived benefits
![Page 18: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/18.jpg)
End-User Reporting via Secure Web Portal
© MDSL 2010
![Page 19: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/19.jpg)
Reporting for Business Units
© MDSL 2010
![Page 20: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/20.jpg)
incorrect tar-iff
incorrect service
optimisation premium call0 €
200 €
400 €
600 €
800 €
1,000 €
1,200 €
januarydecembernovemberoctoberseptemberaugust
age of disputes outstanding with vendor
< 30 days
> 30 and < 60 days
> 60 days
disputes by status
open – initial enquiry approved – by vendor
60%
10%
10%
20%
breakdown of open disputes
incorrect tariff
incorrect service
optimisation
premium calls80%
20%disputes status
closedopen
august september0 €
200 €400 €600 €800 €
1,000 €1,200 €1,400 €1,600 €1,800 €
premium callsoptimisationincorrect serviceincorrect tariff
TEM Invoice disputes dashboard
cumulative realised savingsdisputes month on month
© MDSL 2010
Advertising TEM Success
![Page 21: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/21.jpg)
Reporting for Analysts
© MDSL 2010
![Page 22: UC fashion leader or fashion victim?](https://reader036.vdocuments.us/reader036/viewer/2022081512/555d86cfd8b42a6c3d8b4f3f/html5/thumbnails/22.jpg)
TEM Tales of the unexpected
UC: Fashion Leader or Fashion Victim?
For more information, please come to Stand 521 or visit www.mdsl.com