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INTERNSHIP

REPORT

SUBMITTED TO:

INTERNSHIP INCHARGE

SIR TAYMOOR UL HASSAN

SUBMITTED BY:

MUDASRA AMJAD

ROLL # 21

MBA (M1) 5TH

SESSION (2011-2015)

DEPARTMENT OF MANAGEMENT

SCIENCES


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PREFACE

The feld o banking has always been a soure o ins!iration or "e during

"y entire aade"i areer# To work in a bank$ to a%uaint with its working

"ehanis" was always a !oint o interest or "e and &od ga'e "e a golden

o!!ortunity to o"!lete "y internshi! at )*$ one o the leading bank inPakistan and well known in world due to its a!!earane in the international

"arkets# I had a general idea about the banking$ but one I !ratially

started the internshi! in banking feld I obser'ed "uh about banking$ I

reali+ed the i"!ortane and signifane o o""erial banking or the

de'elo!"ent o eono"y# To ad,ust "ysel in suh a large o""erial

2 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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organi+ation was not an easy task$ but by the grae o Al"ighty Allah aids

"y internshi! in a beftting "anner and I learned a lot about the o'erall

banking arena# This e-!anded "y 'ision about the banking setor$ whih in

turn enabled "e to "ake an a!!raisal o the eono"i situation o our

ountry# This re!ort is a thorough essene o "y rigorous studies whih I

undergone through in a !eriod o si- weeks ro" ../01/.023 to .4/05/.023

in a o""erial bank# I ha'e e-lusi'ely studied and obser'ed the

o!erations6 untioning o the bank and tried "y best to abreast "ysel with

all the di"ensions o the banks# The !ur!ose o this re!ort is to e'aluate the

!eror"ane o )* in di'ersifed a'enues and gi'e onrete

reo""endation or urther i"!ro'e"ent# Although the bank is untioning

satisatory$ but the !ath to ulti"ate suess is still ull o threats and

hurdles# It was a great e-!eriene to work there and ontribute handso"ely

in the !roess o a!!raising its !ros and ons and eeling to be a signifant

!art o the bank# I a" thankul to all those who hel!ed "e in one/way or the

other and guided "e in the !re!aration and o"!ilation o this re!ort in a

!resentable ashion#

)y the &rae o Al"ighty$ the "ost Meriul$ the "ost )enefial$ I7" today

sub"itting "y internshi! re!ort$ at the end o "y frst !rag"ati e-!eriene

and I7" glad to ha'e it with )*$ where you o"e frst$ only i you7re the

usto"er# Thirst o learning is inside you$ and whate'er the en'iron"ent$ i

| I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'

ACNO3LEDGEM


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you7re willing to learn$ you do# At )*$ I had a new$ hallenging$ yet a !eret

en'iron"ent to learn# My !arents7 !rayers and their teahings were always

with "e and hereby I will like to take this o!!ortunity to show "y gratitude

to all those who "ade "y internshi! an ad'enturous outwit#

8ere I a"$ ro" "ore !roessional and rather or!orate en'iron"ent o )*

Fride gate branh# I ne'er knew what it all going to be# As I enter the branh$

des!ite o the "ost heti shedule$ M*4*+ F**% * S& 6""$%*

hel!ed "e so "uh# I7" really grateul to both o the" or lariying "y

one!ts and "aking "e learn ro" your e-!eriene# 9hate'er I learnt ro"

you will defnitely hel! "e in "y u!o"ing study and the !roessional lie

ahead# Thank you so "uh or being so o/o!erati'e and so hel!ul e'eryti"e#

In the end$ I will like to thank all other olleagues$ Maa" Marya"$ ;ir

Ahtasha"$ ;ir ; T= A**

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DEDICATION

9hen the !erson does so"ething$ there "ust be an ins!iration behind or

doing work# Es!eially I dediate "y work to "y Mother ro" who" I ha'e

reei'ed a &reat ins!iration and boost or doing this i"!ortant work# In

addition$ I dediate this work to "y siblings and "y Teahers$ they guide "e

and show their onfdene on "e and reali+es "e that I a" 'ery a!able o

doing this work# I dediate "y work to all "y riends and olleagues who

really hel! "e to !eror" this work# May A**A8 bless all o the"@

TABLE OF CONTENTS

S8

#

Co e s

P*9"

+"

$2# E;ECUTI


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.# INTRODUCTION 11

3# )anking syste" 23

# Towards isla"i+ation o eono"y 2

B# Ad'antages o banking syste" or eono"y 2B

# UBL HISTORY 1=

1# I"!ortane o )* 25

5# Dision and "ission .0

4# Core 'alue .2

20# =b,eti'es o )* ..22# Role o )* banking setor .32.# Funtions o )* .23# Cor!orate le'el strategies .B2# =rgani+ational struture .2B# 8ierarhy o =rgani+ation .12# )ranh untional hart .521# )oard o diretors .425# Co"!any inor"ation 3224# DEPARTMENTS 2

.0# e!osit de!art"ent 33

.2# 8u"an resoure de!art"ent B

..# Re"ittanes de!art"ent 1

.3# Foreign e-hange de!art"ent B3

.# Colletion de!art"ent B

.B# Credit de!art"ent o )* B4

.# Clearane de!art"ent 1

.1# PRODUCT AND SER7

.5# Retail banking !rodut 1

.4# Cor!orate !roduts 1B30# Co""erial banking ser'ies 432# Co"!le"entary ser'ies 2003.# FINANCIAL ANALYSIS 102

= | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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33# S3OT ANALYSIS 11>

3# ;trength 2253B# 9eaknesses 2.03# =!!ortunities 2.2

31# Threats 2..35# SUGGESTIONS AND RECOMMENDATIONS 12

34# CONCLUSION 125

0# ANNE;URE 11

E;ECUTI | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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o"ing hallenges through strategi !lanning and "aking the best use o the

resoures at its o""and# A !roessional tea" was a!!ointed in "id/2441 to

restruture the bank and to o""ene rightsi+ing# The "anage"ent is also in the

!roess o rationali+ing the branh network$ identiying$ and reo'ering its doubtul

and lassifed !ortolio#

It has !lanned to institute "a,or i"!ro'e"ents in usto"er ser'ies and internal

syste"s to i"!ro'e eGieny# The bank is inreasing resoure "obili+ation through

regular de!osit a"!aigns and aelerating the !roess o reo'ery o outstanding

ad'anes and non/!eror"ing assets# )* has assets o o'er Rs# 11 billion$

;hareholder7s E%uity o o'er Rs# 2 billion and a solid trak reord o B0 years / in

addition to the on'eniene o o'er 2.00 branhes ser'ing you throughout the

ountry and also at se'eral o'erseas loations#

This re!ort starts with the brie introdution o )* along with the business setor o

the bank and banks uture !lans# The banks o"!lete range !roduts are "ention#

=rgani+ations hierarhy hart and a brie introdution o all de!art"ents in whih I

!eror"ed# Co""ents on )*s strutures are gi'en at the end o this setion# The

Ratio analysis o bank is gi'en in last setion o re!ort# The ratios and their or"ulas

along with the )ar harts are !eror"ed and gi'e o""ents about the !eror"ane

o )A?>#

In the End I brieHy e'aluate the =rgani+ation aording to "y learning$ and

onluded "y 'iews about the )*$ the last !art o re!ort tell you about so"e

suggestions and Reo""endations or bank# As we know that M; sent their

students or internshi! in dierent organi+ations$ so that students an work

!ratially and obser'e their res!eti'e organi+ation under the knowledge whih

they gain ro" M)A#

I?TR=CTI=?

;tudents o M)A studying ourses leading to Master degree in Co""ere are

re%uired to undergo an internshi! !rogra" "e o si- "onth duration# This is

an essential aade"i re%uire"ent# The internshi! is ollowed by

? | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'

http://www.ubl.com.pk/locations/http://www.ubl.com.pk/overseas/http://www.ubl.com.pk/overseas/http://www.ubl.com.pk/locations/


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o"!rehensi'e re!ort writing$ re%uired to sub"it to the researh and

de'elo!"ent di'ision (RJ o The Isla"ia ni'ersity o )ahawal!ur# This

re!ort is !ro!erly e'aluated on the basis o its desri!tion and analytial

a!abilities by internal and e-ternal e-a"iners# I did "y internshi! in nited

)ank *i"ited Fride &ate )ranh#

PURPOSE OF STUDY:

The !ur!ose o the study is to work in real lie situation and learn banking

!ratie by doing#

In this onte-t its ob,eti'es are:

i# To analy+e banking o!erations i#e# o!erational analysis$ fnanial analysis#

ii# To de'elo! onrete and easible reo""endations#

iii# To i"!ro'e re!ort writing skills#

SCOPE OF STUDY:

The study is onfned to banking o!erations# An atte"!t$ along with all its

li"itations$ to ollet fnanial data and general statistis o the bank has

been "ade# >ee!ing in 'iew the !ur!ose o the study$ whih is to "ake an

a%uaintane with !ratial doings in the bank$ this see"s a o"!rehensi'e

eort#

LIMITATION OF STUDY:

It is to ad"it that the study atte"!ts only those as!ets$ whih are losely

rele'ant to the !ur!ose o the study# Fats and fgures$ whih otherwise

"ight be e%ually i"!ortant$ but not ha'ing a diret bearing on the

onlusions arri'ed at this study$ ha'e been ignored# The "ost i"!ortant

li"itation ro" whih the study suers is the non/a'ailability o inor"ation

in a "anner re%uired or analysis and the serey o the bank# Another

i"!ortant li"itation o the study is ti"e and s!ae onstraint#

@ | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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METHODOLOGY OF STUDY:

Pri"ary and seondary data were used in o"!ilation o re!ort#

Methodologial tools were:

&8 P&+* D*!*:

• Personal =bser'ations#

• isussion with )ank Personnel#

&&8 S"* D*!*:

• )rohures6 Manuals o the bank#

• Annual Re!ort

• ;tate )ank Foreign E-hange Manual

• )ank internshi! re!orts on )* a'ailable in library#

• Kournals$ news!a!ers and books#

• Internet#

BANING SYSTEM

)anking ser'ies are e-tre"ely i"!ortant or both eono"ies de'elo!ed and

de'elo!ing eono"y suh as Pakistan# )anking ser'ies ser'e two !ri"ary

!ur!oses# First one is$ by su!!lying usto"er with the basi "ediu"s/o/

e-hange (ash$ urrent aount and redit ardsJ# 9ithout these a"iliar

"ethods o !ay"ent$ goods ould only be e-hanged by barter$ whih is

10 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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ti"e/onsu"ing and ineGient# ;eond$ by ae!ting "oney de!osits ro"

sa'ers and then lending "oney to borrowers$ banks enourage How o

"oney to !roduti'e use and in'est"ents# 9ithout this How$ sa'ings would

sit idle in so"eones sae$ it would not be a'ailable to borrow$ !eo!le would

not be able to !urhase ars or houses$ and businesses would not be able to

build the new atories# Enabling the How o "oney ro" sa'ers to in'estors

is alled fnanial inter"ediation$ and it is e-tre"ely i"!ortant or the growth

o eono"y#

BANING HISTORY

Consensus on the origination o word L)ank is not yet reahed at# ;o"e

authors o!inion is that this word is deri'ed ro" the words L)anus or

L)an%ue$ whih "ean a benh and they urther relate banking business

ine!tion to Kews in *o"bardy# =ther authorities state that the word L)ank is

deri'ed ro" the &er"an word L)ak whih "eans LKoint ;tok und and

later on due to &er"an ou!ation o Italy$ this word was Italianated into

L)ank# Authors %uote )abylonians (ew %uotes ChineseJ who de'elo!ed

banking syste" as early as .000# )#C2

BANING IN PAISTAN:

)anking started in Pakistan ater the bold and e"ergent deision o

or"ulation o ;)P on Kuly 30$ 245# Thereater this setor has witnessed

enor"ous growth# In 241 banks were nationali+ed$ in the ho!e that new era

o growth ould be ahie'ed through it# 8owe'er the !roess is re'erse sine

2442$ u! till now MC)$ A)*$ and )* ha'e been !ri'ati+ed and 8)* is in the

!roess o its !ri'ati+ation#

T=9AR; I;*AMI


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'arious alternati'es# To ahie'e this ob,eti'e 'arious eorts are "ade with

the ollowing outo"es#

DEPOSITS:

• ; A 8a%# (2445J Pratie *aw o )anking in Pakistan (th Ed#J

• The Counil o Isla"i Ideology (2450J# Eli"ination o Riba ro"

Eono"y#

• P*; (ModarbaJ Aounts

• Current Aounts: (with no return !aidJ

LOANS:

• Oar+/e/8asana

• *ending on the basis o ;er'ie harges

TRADE RELATED MODES OF FINANCES:

• )ai Mua,,uai !urhases o goods by banks and their sale to lients at

a!!ro!riate "ark/u! in !ries#

• )ai/;ala" !urhase o goods ro" lients by banks and their resale to

the lient at inreased !ries$ to be !aid in uture#

• Finaning or de'elo!"ent o !ro!erty on the basis o de'elo!"ental

harges#

• I,ara: leasing#

IN


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businesses$ who would fnd it in on'enient to arry or send through the "ail

huge a"ounts o ash# ;eond$ loans enable onsu"ers to i"!ro'e their

standard o li'ing by borrowing "oney to !urhase ars$ houses$ and

other e-!ensi'e onsu"er goods that they otherwise ould not aord#

Third$ loans hel! businesses fnane !lant e-!ansion and !rodution o new

goods$ and thereore inrease e"!loy"ent and eono"i growth# Finally$

sine banks want loans re!aid$ banks hoose borrowers areully and

"onitor !eror"ane o a o"!anys "anagers 'ery losely# This hel!s

ensure that only the best !ro,ets get fnaned and that o"!anies are run

eGiently# This reates a healthy$ eGient eono"y# In addition$ sine the

owners (stokholdersJ o a o"!any reei'ing a loan wanttheir o"!any to be !roftable and "anaged eGiently$ bankers at as surro

gate "onitors or stokholders who annot be !resent on a regular basis to

wath the o"!anys "anagers#

)* 8I;T=RN

nited )ank *i"ited was inor!orated in Pakistan with the registered oGe in

>arahi$ and the !rini!al oGe situated in Isla"abad# )* has assets o

o'er Rs# 11 billion and a solid trak reord o o'er fty years / in addition$

the bank o!erates 2.00 branhes all o'er Pakistan inluding 1 Isla"i

banking branhes$ and 2 branh in >arahi e-!ort !roessing +one and 21

branhes outside Pakistan#

1 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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The banks ordinary shares are listed on all three stok e-hanges in Pakistan

and its global e!ositary Reei!ts (&RsJ are on the list o the > *isting

Authority and the *ondon ;tok E-hange Proessional ;eurities Market#

These &Rs are also eligible or trading on the international =rder )ook

;yste" o the *ondon ;tok E-hange# Koin us in a world lass ,ourney and

let us ser'e you better$ beause at )* Nou o"e frstQ

?o'e"ber 1th 24B4$ Pakistan witnessed an e'ent that would hange the way

we banked ore'er# It was not ,ust the inauguration o )*s frst branh at I#I#

Chandigarh it was also the birth o the ulture o ser'ie$ a ulture o

inno'ation and a ulture o fnanial e-elleneQ

)y Kune 240$ shortly ater si- "onths o o!ening its doors to the !ubli$ )*

had branhes in:

• >arahi

• aa

• *ahore

• *yall!ur

• Chittagong

• And ?arayangan,

In 243$ )* bea"e the frst bank in Pakistan to ha'e a branh o'erseas/

on 9illia" ;treet in *ondon$ nited >ingdo"# True to our !ro"ise o

!ro'iding ser'ie and are beyond the ordinary to our usto"ers$ )* and

Nou ha'e had a history# The frst sa'ing she"e or shool going hildren was

launhed as early as 240 or the or"ation o Pakistans frst ;ta College o

e"!loyees in 24$ )*$ through the "oti'ation o its sta and the trust o

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its usto"ers$ ontinued to grow at a s!etaular !ae# In 241$ )* had hit

the dawn on inor"ation in ter"s o tehnology$ by introduing o"!uter

banking to Pakistan and in 2412$ )* one again !a'ed the way by

launhing 3 online branhes in >arahi#

Throughout its history$ )* has ke!t !ae with/ and oten e-eeded the

hanging needs o hanging ti"es# >ee!ing the tradition o inno'ation ali'e$

)* introdued Pakistans frst redit ard$ the ?ICAR in 10s and let its

"ark by launhing the Pak Ru!ees tra'eler he%ues in 2412# ;taying true to

its roots$ )* was also the frst bank to ha'e an Isla"i banking di'ision and

the frst to introdue e/banking ailities at 8a,,#

In the 2440s the go'ern"ent o Pakistan deided to hange the ae o

banking by reating a blue!rint to !ri'ati+e )*# At this !oint$ fnanial

e-!erts were alled on board to set the bank bak on ourse$ and with

i"!le"entation o rele'ant hanges$ the go'ern"ent !ri'ati+ed the bank in

the year .00. )est way and Al Ayaan ollaborated$ or"ing the ornerstone

or the )* o to"orrow# Today$ )* o!ens its eyes to a new 'ision e'ery

day$ a 'ision o resurgent e-ellene and renewed o""it"ent to our

usto"ers# B. years into our glorious history )* is now !art o one o the

worlds largest fnanial ser'ies grou!s#

IMP=RTA?T A)=T )*

nited )ank *i"ited was inor!orated in Pakistan with the registered oGe in

>arahi$ and the !rini!al oGe situated in Isla"abad# UBL has assets o

o'er Rs# 11 billion and a solid trak reord o o'er fty years / in addition$

15 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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the bank o!erates 2.00 branhes all o'er Pakistan inluding 1 Isla"i

banking branhes$ and 2 branh in >arahi e-!ort !roessing +one and 21

branhes outside Pakistan#

The banks ordinary shares are listed on all three stok e-hanges in Pakistan

and its global e!ositary Reei!ts (&RsJ are on the list o the > *isting

Authority and the *ondon ;tok E-hange Proessional ;eurities Market#

These &Rs are also eligible or trading on the international =rder )ook

;yste" o the *ondon ;tok E-hange#

NUMBER OF BRANCHS:

)* has a large network o branhes$ whih e-tends to the re"otest areas o

the ountry# In ee"ber 2453$ there were 2.3 branhes whereas in 241

it had only 2.35 branhes and in =tober .003 these fgures show total

nu"ber o 2001 branhes )* has been 'ery ati'e in inreasing its

o'erseas branhes network# The frst oreign branhes were established in*ondon in 243# ?ow )* has branhes in )ahrain$ Oatar$ ;audi Arabia$

nited Arab E"irates$ Ne"en Arab Re!ubli$ > ;wit+erland$ Egy!t$ ="an

and The nited ;tates# These branhes are !laying a signifant role in

hanneling ho"e re"ittanes and oreign trade o Pakistan#

COMPUTERI6ATION OF UBL:

)* has taken leading start in the introdution o o"!uters in (24/245J

in i"!ortant ities# Its three o"!uters enters Rawal!indi$ *ahore and

>arahi are e%ui!!ed with the "odern "ainra"e o"!uters o 'arious

a!aities# E'ery branh

1= | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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has been deorated with "iroo"!uters# The use o o"!uters has enabled

the bank to sa'e ti"e and eorts raise eGieny and deli'er the goods

s!eedily to its usto"ers# This has also allowed the bank to "aintain its

leadershi! within the industry#

UBL - ON LINE SYSTEM

The"es o this ser'ie is LAess anyti"e$ anywhere$ any de'ie whih

sy"boli+es o"ort$ on'ine and onneti'ity# )/=nline a web based

ser'ie that an be aessed through "ulti!le "edia link like$ (2J PC 'ia

internet (.J Mobile !hone with 9AP or ree ;M;J (3J Personal igital (J

assistants and (BJ Plain tele!hone ollowing are so"e o the e-iting

eatures:

• Aounts state"ent eletroni data interhange

• &ra!hial analysis

• Alerts ser'ie 6aility$ searh aility and ati'ity long

• The banks as another o"!uter/based syste" known as LI)A?>

9hih is a well/de'elo! on/line branh/banking !akage# The syste"

auto"atially !re!ares 'arious re!ort$ entral bank returns$ and state"ent o

aounts or usto"ers#

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()* 'ision and

"ission

T( :" * /(#)5 A)*$$ :*5"5&A*!"5 !( "CA"))"A"D *5 !(

$0#'*$$ !%" %&9%"$!"C'"A!*!&($ (. (0# A0$!(+"#$

*5 *)) (!%"# $!*"%()5"#$

S"! !%" %&9%"$! &50$!#- $!*5*#5 .(#E0*)&!-D *A#($$ *)) *#"*$ (. ('"#*!&(D

( * $0$!*&"5 :*$&$

O'!&+&F" '"(')"D '#(A"$$"$ *5!"A%()(9- !( 5")&,"# !%" :"$! '($$&:)"

G*A&*) $()0!&( !( (0# A0$!(+"#$B"A(+" !%" +($! $(09%! *.!"#

&,"$!+"!

B" #"A(9&F"5 *$ !%" "+')(-"# (. A%(&A"

Internee: Mudasra((

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C=REDA*E;

S8onestyand

integrity

SCo""it"ent and

dediation

SFairnessand

"eritoray

STea"workand

ollaborati'e s!irit

S8u"ilityand "utual

res!et

SCaringand soiallyres!onsible

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1@ | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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To !ro'idethe on

lineaility in

e'erybranh o

bank#

To ahie'ethe goalswhih arein !roftter"s

Make besteorts towin the

trust andonfdene

o itsusto"ers#

To "ake itleadingbank in

bankingsetor#

To ado!t"odernbanking

tehni%ues#

=!erations

!rofiently

assignedby the

go'ern"ent#

EGientin

!ro'idinge'ening

ti"eailities#

To get allthe

branheso"!uteri

+ed#

)oost thefnanialsetor allo'er the

world

!artiularlyin Pakistan#

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OBJECTIVES OF UBL:

The united bank li"ited sets its goal annually does re'ision o the" and

takes "onthly eedbak#

20 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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R=*E

U Pro"otionof s!orts

U Reordsetting!erfor"ane and

o""it"ent to ser'etheusto"ers

U Personali+ed ser'ieand

dyna"ia!!roah

R=*E

U 8u"anresourede'elo!"ent

U iaries andalendars

reei'ed!ri+es too

U Professional"anage"ent

U Modern

banking!oliy

R=*E

U Creditards(uniard/2410J

U Tra'elersChe%ues

(8u"arah/2412J

U ;"all loans(orJ "iroredits

U tility billsolletion

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R=*E =F )* )A?>I?& ;ECT=R:

The i"!ressi'e growth and de'elo!"ent$ whih )* ahie'e$ !resent it

undoubtedly the "ost dyna"i and !rogressi'e# In a 'ery shorter !eriod o ti"e it bea"e one o the leading banks o'ertaking se'eral other older and

its o"!etitor banks# The "a,or ontributions the bank has "ade are

enlisted below:

21 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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F

untions

Ageny ser'ies

&eneral (tility ;er'ies

(nderwriting of loans raised by &o'ern"entor !ubli bodies and trading by or!orationset#

Ating as e-euter$ trustee or attorneys for theusto"er#

Pro'iding safe ustody and failities to kee! ,ewelry$ dou"ents or seurities#Pro'iding s!eiali+ed ser'ies to usto"ers$and

8a,,/related ser'ies#

Colleting he%ues bills e-hange fro" itsusto"ers

Issuing of tra'elers hafes to gi'e reditfailities to tra'el#

Issuing of letter of redit to failitate i"!ortsand e-!ort#

Ae!ting bills of e-hange on behalf ofusto"ers##

Colleting interest due$ di'ided !ensions andother su"s to usto"ers#

Transfer of "oney fro" !lae to !lae#

Ating as e-eutor$ trustee or attorneys for the

usto"er#Purhasing shares for the usto"ers#

(ndertaking foreign e-hange business#

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F?CTI=?; =F )*

)* is a o""erial bank$ whih transats the business o banking in

aordane with the !ro'isions o )C=$ 24.# ;etion 1 o the At authori+esbanks to engage in the !resribed or" o business# In the light o this

setion

)*s untions an be ategori+ed as under:

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C=RP=RATE *EDE* ;TRATE&IE;

Cor!orate strategy is the diretion an organi+ation takes with the ob,eti'e o ahie'ing business suess in the long ter"#

BUSINESS LE


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=R&A?I


25/134

Officer Grade I?on Clarial;ta

Clerial ;ta =Ger &rade

II=Ger III

VP

EVP

SEVP

Managing Directots

Executive Committee

Board of Directors

Deputy Chaiman

Chairman

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8ierarhy o =rgani+ation

25 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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)RA?C8 F?CTI=?A* C8ART:

BOARD OF DIRECTORS

2= | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'

A"* +**9"

O'"*!&*

+**9"

Cash de!art"ent (S&Credit de!art"ent (S&

Co"!uter de!art"ent (S& Foreign urreny (S&

Aount o!ening (S& %*& Clearing (S&

Finane (M*+)ills and re"ittane

Audit de!art"ent*egal de!art"ent

E"!loyees


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H&$ H&9%"$$ S%"&% N*%** M*** A N*%**

(C%*&+*)

The Chair"an o the )oard$ ;heikh ?ahayan Mabarak Al/?ahayans lie and

areer ha'e been harateri+ed by reati'ity$ inno'ation$ and dediated

!ubli ser'ie# In his role as the Minister o 8igher Eduation and ;ientif

Researh#

Sir Mohammed Anwar Pervez, OBE, HP !"e#$%& Chairman'

;ir Moha""ed Anwar Per'e+$ =)E 8Pk is e!uty Chair"an o )oard o

iretors o nited )ank *i"ited# 8e is also Chair"an o )estway ?orthern

*i"ited in >#

Mr( A%i) *( Bohari !Pre+iden% CEO'

Mr# Ati R# )okhari$ urrently President CE=$ nited b)ank *i"ited ()*J#

Mr( Omar -iad Jaa)ar A. A+ari !"ire/%or'

="ar


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Mr( Seera% A+0har !"ire/%or'

Mr# ;eerat Asghar has been a!!ointed as iretor o nited )ank *i"ited by

the &o'ern"ent o Pakistan with eet ro" 30th Marh$ .020# 8e is also a

"e"ber o 8u"an Resoures Co""ittee o the )ank#

Mr( *ana A++ad Amin !"ire/%or'

Rana Assad A"in has been a!!ointed as a iretor o nited )ank *i"ited

by the &o'ern"ent o Pakistan !ursuant to ;etion 253 o the Co"!ainies

=rdinane$ 245#

Mr( Amin Uddin!"ire/%or'

Mr# A"in ddin has been a!!ointed as "e"ber o )oard o iretors o

nited )ank *i"ited#8e is a "e"ber o )oard Audit Co""ittee o )* and

insurane li"ited#

Mr( Ar+had Ahmad Mir !"ire/%or'

Mr# Arshad Ah"ad Mir$ a!!ointed as "e"ber o )oard o iretors .

=tober .004

SUBSIDIARIES

18 S/&!"* &!" *!&* * &+&!"8

.# nited )ank A& (


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• ="an nited E-hange Co"!any **C

COMPANYINFORMATION

*e0i+%ered O1/e:

23th Floor$ )* )uilding$ Kinnah

A'enue$

)lue Area$Isla"abad#

Head O1/e

;tate *ie )uilding ?o#2$ I#I#

Chundrigar Road$ >arahi 1000$

Pakistan#

Share *e0i+%rar

M6s# T8> Assoiates (P't#J *i"ited

&round Floor$ ;tate *ie )uilding

?o# 3$

r#


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Le0a. Advi+or+

M6s# Meh"ood Abdul &hani Co

(Ad'oateJ

Con%a/%+

A? : 222/5.B/222

Contat Center: 222/5.B/555

9ebsite:

www#ubldiret#o"

E"ail:

usto"er#ser'iesVubl#o"#!k

DEPARTMENTS

0 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'

https://www.ubldirect.com/mailto:[email protected]://www.ubldirect.com/mailto:[email protected]


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E e ! a r t " e n t s K D " ' ( $ & ! 5 " ' * # ! + " !

K H 0 + * # " $ ( 0 # A " 5 " * # ! + " !

E e ! a r t " e n t s

K R " + & ! ! * A " 5 " ' * # ! + " ! K F ( # " & 9 " A % * 9 "

5 " ' * # ! + " ! K C ( ) ) " A ! & ( 5 " ' * # ! + " !

E e ! a r t " e n t s

K C # " 5 & ! 5 " ' * # ! + " ! K C ) " * # * A " 5 " ' * # ! + " !

((

EP=;ITE EPARTEM?T

As !er the defnition o L)anking under see B(bJ o )C= 244. one o the

"ain untions o a bank is to ae!t de!osit# e!osits are the bakbone o

any bank other untions o the bank !ri"arily de!end u!on the ty!e andsi+e o de!osits# Funtion !eru"ed by ash and de!osit de!art"ent in )*

Fride gate )ranh#

Fried gate branh ae!ts de!osits under the ollowing three aounts#

i# Current aount

ii# P*; sa'ing aount

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iii# Ter"s e!osits

TYPES OF ACCOUNT:

UBL BASIC BANING ACCOUNT:

In this ty!e o aount "ini"u" o two withdrawals and de!osits are allowed

!er "onth and ree o harges# I usto"er do "ore transations abo'e the

"entioned li"ited then the Hat ee is harged as !er rates are !re'ailing

aording to bank !oliy# This aount is ree ro" *e'y harges in ase o

not "eeting "ini"u" balane re%uire"ents#

A8 INDI


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UBL B$&"$$ P*!" A! (C"! A!):

)* oers our regular usto"ers unli"ited de!osits and unli"ited

withdrawals and "ini"u" redit li"it o 200006/# I redued the a"ount ro"

this said li"it$ the B0 ru!ees !er "onth should be deduted ro" the

aount unless these are harges are e-e"!ted in any ase# The )usiness

Partner Aount oers the net banking ser'ies !lus )* 9A**ET and

PREMIM CAR and other e-isting !roduts#

UBL B$&"$$ P*!" P$: ("! A!):

)* oers unli"ited 9ithdrawals and de!osits# 9ith the e-e"!tion o

ser'ie harges$ while "aintaining the "ini"u" balane o .B0006/# The

ATM and other harges are ree aording to this )* )usiness Partner Plus

(urrent AountJ#

B) PLS SA


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de!osits# The rate o return 'aries with the duration or whih the a"ount is

ke!t with bank

There are two ty!es o ter" de!osits#

&8 STDR4S S'"&* T"+ D"'$&! R""&'! (* "):

;!eial Ter" e!osit Reei!ts are issued or dierent !eriods o "aturity

ranging ro" one "onth to B years$ ha'ing attrati'e returns# There is no

li"it on deno"inations#

&&8 NTDR4$ N!&" T"+ D"'$&! R""&'! (* "):

These are ter" de!osit with s!eial eatures that these an be withdrawn

any ti"e but ater gi'ing a !redeter"ined and !re agreed early notie#

REUIREMENT FOR OPENING OF ACCOUNT:

To o!en an aount in )* the usto"er will ha'e to fll an aount o!ening

or" in ront o bank oGer# 8e has to sign in all re%uired !laes in ront o

the oGer#

ou"ents Re%uired in Aount =!ening:

i# ?#I#C Co!y#

ii# Aount o!ening or" (!ro'ided by bankJ

iii# Two !hotogra!h (in ase o illiterate !ersonJ

i'# ;!ei"en ;ignature ard (Pro'ided )y )ankJ

'# Che%ue Re%uisition For"

'i# Introdution o Aount#

PROCEDURE FOR ACCOUNT OPENING:

Penning down inor"ation and keying it into the syste" does see" a si"!le

and tedious ,ob but it is not# My initial f'e days at usto"er ser'ie

de!art"ent was the li'eliest e-!eriene o "y internshi!# Though !hysially I

was there ,ust to assist the aount o!ening oGer$ but it turned out to be

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"uh "ore or "e# That is when I frst atually i"itated as a !resenter o

)* to usto"ers$ when to "any !eo!le$ I7" their ho!e#

)* oers a 'ariety o o!tions or anyone to e'eryone# Nou are an in'estor$

regular business"an$ "iddle "an$ salaried !erson or a house wie )*

ser'e you in e'ery way it an through its o""endable and reliable ser'ies$

beause at )*$ N= o"e frst#

9orking at Custo"er ;er'ie e!art"ent$ I did ounter with dierent ty!es

o usto"er and o!ened their aounts under the su!er'ision o the oGer#

9hen you ha'e the sole res!onsibility to o!en the aounts$ it7s always 'ery

i"!ortant to understand the needs o your usto"er# nderstanding the

!syhe o usto"er is 'ery i"!ortant# ntil and unless you7re o"!letely

satisfed that the usto"er has genuine reason and need to o!en the

aount$ don7t do so#

ACCOUNT OPENING FORM:

In all the dou"entation within the bank$ learness and tidiness are the

"a,or eatures# ='er writing and utting should always be a'oided as it "ay

lead to any "isinter!retation# Aount =!ening For" is the "ost i"!ortant

dou"entation when a usto"er walks in or o""erial banking and wants

to de'elo! a relationshi! with us# In A=F$ all the neessary inor"ation

should be o"!letely srutini+ed beore the usto"er walks bak# ?ow lets

look at so"e o the salient re%uire"ents o A=F and their i"!ortane#

CURRENCY AND TYPE OF ACCOUNT

It oers you all the eight dierent ty!es o aounts "entioned beore# First

understand why the usto"er is here and what ty!e o aount suits hi" a

lot# ;ale down all the o!tions suiting his in'est"ent or re%uire"ent and hel!

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hi" hoose what is best or hi"# =utline all the salient eatures o that

!artiular aount to hi" and "ake hi" tik the best bo-#

Mark the urreny bo- i the usto"er wishes to de!osit in urreny$ in ase$

other than P>R#

NATURE OF ACCOUNT

nderstand and hoose the desired nature o aount#

INDI


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should be enter# Make sure the soure o identifation is not e-!ired#

Enter ?T? i a'ailable# >now the ou!ation o the a!!liant and hek the

res!eted bo-#

In ase there is "ore than one aount a!!liant$ fll in all the abo'e

"entioned inor"ation or other a!!liant as well#

SIts a good !ratie to ask or the original identifation soure o the

usto"er and !en down the nu"ber and e-!iry date diretly ro" it#

NE;T OF IN

In ase i the aount holder is so"ehow not ontated$ this !ortion !ro'ides

inor"ation o the !erson who should be ontated instead# Persons na"e$

relationshi!$ address and Tele!hone nu"ber should be !ro'ided#

BUSINESS ACCOUNT

eter"ines that the !arty has its own entity under whih the aount will be

su!er'ised# Math the res!eted ategory and hek the bo-# The usto"er

is "arked as a walk in$ "arketed or reerred usto"er# ?a"e o !arent and

other o"!anies are entered# &eogra!hial area o ati'ity is "entioned#

8ow the business earns is "entioned to know the business ty!e# Then

si"ilarly "ode o transation$ ulti"ate benefiary$ initial de!osit and

a!!ro-i"ate "a-i"u" 'alue o transation !er "onth is reorded#

SFinally ater ulflling all the neessary re%uire"ents$ the oGer here by

reo""ends to o!en the aount o the usto"er#

PARTICULARS OF ACCOUNT

8ere the inor"ation about the business is flled in# Title o aount$

o"!any6business na"e$ and nature o business$ oGe6"ailing address$

head oGe 6registered address$ oGe e"ail and ?T? are "andatory

> | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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inor"ation re%uired or business aount# C?IC is re%uired in ase o sole

!ro!rietor shi! and inor"ation o ew !ersons are re%uired who an be

ontated in ase o o"!anies# 8ere we need to know that who will be

o!erating the o"!any aounts#

ADDITIONAL INFORMATION

E&$!&9 "*!&$%&' /&!% UBL

In ase i the usto"er already has so"e relationshi! with )*$ it should

be "entioned here# This is ,ust in ase to or"ally know and ross

hek the usto"ers !ro'ided inor"ation#

E&$!&9 "*!&$%&' /&!% !%" *$

This is to know what relationshi! the usto"er has with other banks$ i any#

UBL 3*"! ATMD"&! C*

8ere frst defne your usto"er what ATM ard is$ what are its eatures and

what is the dierene between its dierent o!tions# Enter the na"e o the

usto"er in X?a"e on ard feld# Then is the o!tion o su!!le"entaryATM ard# A usto"er an issue u! to 4 su!!le"entary ards# I

su!!le"entary ard is re%uired$ a )* 9allet DI;A ard re%uisition or" is

flled in whih details about su!!le"entary ard holders is !enned#

6**! D"!& ( PLS AC)

P*; aount holders an diretly !ay


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O'"*!&9 I$!!&$

This identifes the signing authority o the aount# It an be o!erated singly$

either or sur'i'or$ ,ointly$ "andate or by any other in s!eial ases#

S!*!"+"! . A!$

This s!eifes how early the aount state"ent is re%uired# It an be daily$

weekly$ "onthly$ %uarterly or se"i annually# Custo"ers an hoose Mail or e

;tate"ent or both#

S'"&* I$!!&$

;!eial instrutions$ i any$ are registered here# It usually ertifes urther

theo!erating instrutions o the aount#

A! ".""

etail o !erson reerring the usto"er is entered here#

T"+$ * C&!&$

These ter"s and onditions outline the !oliy o bank about its aounts

regulations# Abidane by state bank laws and banks !oliy iso"!ulsory and usto"ers signature at the end o the state"ent is his

abidane by the law

I"+&! * U"!*&9

8ere the usto"er agree by the bank !oliies and agree to its ter"s#

A!!liant signs the undertaking and oGially agrees to be a !art o )*#

SAs an aount o!ening oGer$ you "ust enlose all the signatures and

should 'eriy the"# E'ery utting on the A=F should be 'erifed by

usto"er7s signature$ and oGer should 'eriy the usto"er7s signature#

FOR BAN USE ONLY

@ | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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S'"&* C*!"9 . A!

I the aount is o "inor$ )* sta$ Illiterate$ )lind or Registered Alien$

it should be heked res!eti'ely# Pass!ort si+e Photogra!hs are

re%uired in this ase and usto"er an only "ake the transation !ersonally#

Make sure signatures are not too si"!le or shaky# I so$ again !ass!ort si+e

!hotogra!hs "ay be re%uired and transations an only be "ade !ersonally

or usto"er7s own seurity#

S",&" C%*9"$

This is the "ini"u" balane !enalty whih is a!!liable to all e-e!t

students$ "ustahi%ueen o +akat and go'ern"ent e"!loyees7 salary or

!ension !ur!ose aounts

/ Y C$!+"

8ere7s an assess"ent that the aount o!ening oGer do in order to

understand so"e as!ets o the new usto"er relationshi!#

I&,&* A!

The usto"er is "arked as walk in$ "arketed or a reerral he6she is a !ublifgure or not# Moreo'er what will be the usto"er7s soures o unds 9hat

would be the usual "ode o transation and what would be the intentions o

aount with )*# 9ho will be the ulti"ate benefiary and what the

a!!ro-i"ate 'alue o transation !er "onth is#

DOCUMENTATION TO BE OBTAINED

I&,&*$

• Photoo!y o C?IC6Alien Registration ?o#6 !ass!ort

• Photoo!y o ser'ie ard6e"!loy"ent ard6student ard

70 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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S" P'&"!$%&'

• As abo'e and ?T?6;ales Ta- Registration Certifate

• A!!liation to o!en aount on sole !ro!rietorshi! letter head

• Rubber sta"! o sole !ro!rietorshi! is to be aG-ed on A=F and

;;C#

P*!"$%&'

• Photoo!y o C?IC o all !artners

• A!!liation to o!en aount on !artnershi! letter head signed by

all !artners

• Attested o!y o Partnershi! deed

• Co!y o Registration ertifate with Registrar o Fir"s

• Authority letter in a'or o !erson is res!onsible to o!erate the

aount#

• Rubber sta"! o !artnershi! is to be aG-ed on A=F and ;;C#

J&! S! C+'*&"$

• Certifed o!ies o Resolution o )os or o!ening o aount and

ertiying the !erson res!onsible to o!erate it• Me"orandu" and Artile o Assoiation

• Certifate o Inor!oration and Co""ene"ent o business

• C?IC o all the diretors

• ?T?6;ales Ta- Registration Certifate

• Rubber sta"! o Co"!any to be aG-ed on all dou"entation

C$ S&"!&"$ * A$$&*!&$

• Certifed o!ies o:

• Certifate o registration• )y/*aws6Rules and Regulations

• Resolution o go'erning body to o!en an aount$ ertiying the

!erson res!onsible to o!erate it#

• ?T?6;ales Ta- Registration Certifate

• Rubber sta"! o Co"!any to be aG-ed on all dou"entation

71 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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A9"! A!$

• Certifed o!y o 7Power o Attorney7

• Photoo!y o C?IC

T$! A!$

• Photoo!y o Certifate o Registration

• Photoo!y o C?IC o all trusties

• Certifed o!y o instru"ent o trust

E"!$ * A+&&$!*!$

• Photoo!y o C?IC o E-eutor6Ad"inistrator• Certifed o!y o *etter o Ad"inistration or Probate

SPECIMEN SIGNATURE CARD (SSC)

9hene'er a usto"er 'isits us to "ake a transation$ we annot all the ti"e

'eriy his signature by A=F# For this !ur!ose ;;C is signed and then sanned

into the syste"# ;o whene'er the signature re%uires 'erifation$ it an be

done through syste"s ne-t to e"!loyees# ;;C o"!rises o )ranh ode$A6C ?o#$ date$ usto"er7s na"e$ s!eial instrutions and two signatures#

CHEUE BOO REUISITION FORM

At the o!ening o aount$ this or" is flled$ identiying the aount nu"ber$

nu"ber o lea'es and whether to hold he%ue book or olletion or to "ail

it#

LETTER OF THANS

A letter o thanks is dis!athed to the "ailing address o the new aount

holder and its o!y is attahed to the A=F# Atually this letter o thanks is or

the onfr"ation o this at that usto"er atually li'es at the "entioned

address#

72 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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ATM BALANCING PROCEDURE

The balaning o ATM "aintained in those branhes "aintaining the

?I)A?> .000 syste"# The branhes whih are on'erted to SYMBOLSha'e no need o !roess o ATM balaning# The ashier !ut ash in the

assettes o ATM Mahine in early "orning# Then the Role o !re'ious days

o line and online transations is gi'en to R)=# The R)= hek the role$ and

"ark those transations$ whih ha'e ions o withdrawals and a!!ro'ed

together$ !ut oYine transations in the syste" and u!dated#

The online transations are heked through the list and role !ro'ided ro"

the ATM Mahine# The Cash re"aining in the ATM "ahine balaned daily#

The fgures are "athed that how "uh ash is u!loaded in the ATM

"ahine$ and how "uh re"aining in the ATM#

8MA? RE;=RCE EPARTME?T:

The "ost i"!ortant asset o )* is its !eo!le# To "a-i"i+e its work ore

in'est"ent$ the Ai" o the 8u"an Resoure de!art"ent is to enhane the

)* as the Lbest !lae to work#

In the area o 8u"an resoures their goal is to "a-i"i+e the return on the

banks annual Z billion in'est"ent in !ersonnel e-!ense by i"!ro'ing

eGieny o 8R o!erations and the Eeti'eness o all )*s# For this

!ur!ose and to ollow the instrutions regarding 8R the de!art"ent o 8R

!lays an i"!ortant role#

The "ain untions o this de!art"ent are to:

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• Assess the need o e"!loyees where$ e'er re%uired#

• Pro'ide e%uity o!!ortunities or all the a!!liants#

• ;elet the "ost a!!ro!riate !erson or the ,ob#

•For the !ur!ose o seletion ondut inter'iews$ tests et#

• Pro'ides training o!!ortunities to the e"!loyee both on the ,ob and

outside ,ob#

• Moti'e the e"!loyee through the !rogra"s ado!ted by the head

oGe#

• E'aluate the !eror"ane o the e"!loyees with the hel! o their

i""ediate boss#

• Reo""end reward and !ro"otion or the e"!loyees#

O"!&,"$ . !%" H+* R"$" D"'*!+"!

To ao"!lish the organi+ation goals and su!!ort its strategies 8R de!t# has

the ollowing ob,eti'es#

• To establish e"!loyee reruit"ent and seletion syste" or hiring the

best !ossible e"!loyees onsistent with the organi+ation needs#

• To "a-i"i+e the !otential o eah e"!loyee in order to attain the

organi+ation goals and insure indi'idual areer growth and !ersonal

dignity#

• To retain the e"!loyees whose !eror"ane hel!s the organi+ation

reali+e its goals and release those$ whose !eror"ane is

unsatisatory

• To ensure organi+ational o"!liane with state and ederal laws those

are a!!liable to 8R "anage"ent untion#

R"&!+"! * $""!&

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8u"an Resoure is the "ost i"!ortant assets o the organi+ation# It is with

the !eo!le that %uality !eror"ane really begins and ends# Reruit"ent

re!resents frst ontat that a o"!any has with !otential e"!loyees# A well/

"anaged and well/!lanned reruit"ent eort results in %uality a!!liants#

)* has 'ery well !lanned and well/"anaged reruit"ent !roess #)*

reruit"ent !roess begins with the deter"ination o urrent and antii!ated

(short/long ter"J !ersonnel needs# Ater it the re%uire"ent o the ,ob are

deter"ined by o"bining the ,ob s!eifations# They frst try to reruit

!eo!le internally# I the a!!liants are not a'ailable internally then they go

or e-ternal reruit"ent#

P".+*" A''*&$*

Peror"ane a!!raisal is the !roess o assessing %ualitati'e and

%uantitati'e as!ets o an E"!loyees ,ob !eror"ane# The )*

!eror"ane a!!raisal !roess answers the ollowing %uestions:

• 8ow well a" I doing

• 8ow an I do better

• 8ow well are our e"!loyee doing indi'idually and olleti'ely

The a!!raisal !rogra" o the bank has dierent "ethods and dierent

ategories o e"!loyees# For lerial sta$ they are using ,ob desri!tion

"ethod# For "anagers they use !eror"ane !lanning and oahing

e'aluation (PPC EJ !rogra"s# It is si"ilar one!ts like "anage"ent by

ob,eti'e#

REMITTA?CE; EPARTEM?T:

Current business trends de"and ast "o'e"ent ro" one geo/gra!hi end to

another# *atest tehnology and teleo" data trans"ission has "ade it

!ossible to "ake suh transations with in "inutes# )* Fride &ate )ranh

Re"ittanes e!art"ent !eror"s ollowing untions#

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M"*&9$ . R"+&!!*"$:

LRe"ittane is transer o unds ro" one !lae to another or ro" one!erson to another#

A Re"ittane is an i"!ortant ser'ie !ro'ided by banks to usto"ers as well

as non/usto"ers# ;ine it is not a ree ser'ie it is a soure o ino"e or

the bank#

Parties in'ol'e in re"ittanes:

Four !arties in'ol'ed in re"ittane:/

U Re"itter

U Re"ittee

U Issuing )ank

U Paying )ank

R"+&!!":

=ne who initiates$ or re%uests or a re"ittane# The re"itter o"es to theissuing or originating branh$ asks or a re"ittane to be "ade$ and de!osits

the "oney to be re"itted# The bank harges hi" a o""ission or this

ser'ie# 8e "ay or "ay not be the branhs usto"er#

R"+&!!"":

A Re"ittee is also alled the benefiary$ or the !ayee# The !erson in whose

na"e the re"ittane is "ade# A re"ittee is also the one who reei'e the

!ay"ent#

I$$&9 B*:

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The bank that sends the re"ittane through de"and drats$ telegra!hi

transers$ or Mail Transers is known as issuing bank#

P*&9 B*:

Paying )ank also knows as the drawee bank and the bank on whih the

instru"ent is drawn# It has to "ake the !ay"ent (usually loated in a

dierent ity or ountryJ#

& . "+&!!*"$:

• Transer within the branh

• Transer ro" one branh to another

• Transer ro" one bank to another bank in the sa"e ity• Transers ro" one bank to another bank in the dierent ities#

CASH O


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• ?a"e o Payee

• Plae o !ay"ent

• A"ount o #

Co""ission is harged on # as bank ino"e# The a!!liant is asked to

de!osit the ash s!eifed on the a!!liation or" to the teller# Ater

de!ositing ash the re"ittanes in harge !re!are a ## That is singed by

two oGers "ust ha'ing !ower o attorney# )ank also !ro'ides this aility to

!ubli who do not ha'e aount in )*# They will ha'e to sub"it a ?#I#C o!y

along with # a!!liation or"#

DEMAND DRAFT RATES

s are always a seure way o !aying re"ittanes in other ities# )othaount holders and walk in usto"ers an a'ail the aility o s#

Charges or s are:

! to Rs# 200$0006/ 0#20W$ Min Rs# 200 or A6C holders

0#.0W$ Min Rs# .00 or ?on A6C holders

='er Rs# 200$0006/ 0#0BW$ Min Rs# 2B0 or A6C holders

0#2BW$ Min Rs# .B0 or ?on A6#C

holders

Issuane o du!liate Rs# 2B0 or A6C holders

Rs# .B0 or ?on A6#C holders

9hen s are issued$ head oGe aounts are debited and re"itters

aount is redited$ on !resentation$ head oGe aount is redited and

benefiary7s aount is debited#

28 TELEGRAPHIC TRANSFER (T8T)

Transer o unds to another branh o the sa"e bank with the hel! o test

nu"bers# I the test nu"ber agrees the bank "ake !ay"ent to the !arty#

PROCEDURE FOR T8T

The !roedure or T#T is sa"e as ## )ut in # it is gi'en on a !rinted/

!a!er and singed by two oGers but$ in T#T$ only test nu"ber is gi'en to the

usto"er#

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8 MAIL TRANSFER (MT)

9hen the "oney is not re%uired i""ediately$ the re"ittanes an also be

"ade by MT# 8ere the selling oGer o the bank sends instrutions in writingby "ail to the !aying bank or the !ay"ent o a s!eifed a"ount o "oney#

The !ay"ent under transer is "ade by debiting the buyers aount at the

sending oGe and rediting it the rei!ients aount at the !aying bank#

)* takes "ail harges ro" the a!!liant where no e-ise duty is harged#

78 PAY ORDERS

Pay order is banker he%ue issued a'oring a na"ed benefiary# A!!liationor the P= sta"!ed and the usto"ers aount balane is heked or ash

reei'ed or the a"ount P= and other harges# Pay =rder lea is ty!ed and

rossed i re%uired and signed by two authori+ed !ersons# Thereater it is

deli'ered to the usto"er# P= an be anelled at original !urhasers

re%uest in writing and surrender the instru"ent$ whih then "arked aneled

along with other dou"ents and !rior entries#

RUPEE TRA


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you !ay o# In ase o anellation$ it7s also ree o ost or A6C holders and

their a"ount is returned to their nor"al aount balane#

or non A6C holders$ Rs# .B0 is harged# u!liate ee is Rs# .B0 (HatJ

PAY ORDER RATES

P=s are another sae way o !aying your re"ittanes within the ity# They are

!ayable at any branh and then are orwarded or learing# There harges

are

Issuane o P= Rs# 1B or A6C holders

Rs# .B0 or ?on A6C holders

Canellation o P= Rs# 1B or A6C holders

Rs# .B0 or ?on A6#C holders

Issuane o du!liate

P=

Rs# 2B0 or A6C holders

Rs# 300 or ?on A6#C holders

In ase o P=$ re"itter aount is redited and P= A6C o branh is debited#

At !resentation$ )enefiary is debited and P= A6C o branh is redited#

UNI REMOTE:

ni Re"ote is the online aility o de!ositing ash to any aount in )*#

9ith on/line banking$ you are onneted to the o"!lete network o )* all

o'er Pakistan# ni Re"ote harges are Rs# .00 or ash withdrawal and

Rs#200 or ash de!osit#

This is a new tool or the transer o "oney# This is a ste! towards the online

banking taken by )*# This tool transers "oney ro" one branh o )* to

other through eletroni transer# The usto"er will ha'e to fll the de!osit

sli!# =n the sli! he will write the na"e and aount nu"ber o the !erson to

who" the "oney will transer$ the na"e o the branh is also written# The

a"ount is de!osited with teller and the reei!t is shown to re"ittane in

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hraged# =ne I# o!y is also attahed with sli!# The re"ittanes in harge

will transer i by using de'ie (o"!uterJ through online ser'ie# The und

transer is "ust be su!er'ised by another authori+ed oGer# E'ery ti"e or

this is f'e "inutes#

M* 3&!%*/*$

The withdrawals "ade by the usto"er in !re'ious day$ o'er one "illion are

noted here$ in the sheet$ ater o"!leting signatures o su!er'isors and

"anager# It is fled#

D*& $!+" !*$*!&$

In this sheet all the daily usto"er transations are noted$ ater signing it is

also fled#

S$&&* L"9":

It is also Called 220# It is also o"!leted daily#

D*& O," R&"$

It is o"!leted daily also8

T%" '"*!&* 3$ *! $!*! . !%" *:

The heking o o!ening o ash$ 8ow the ash ounter is o!ened $ how the

ash is !ut into the ounter$ the o!ened ash $ is reorded in the registers$

the C;=M "ake sure that the ashier will not take unsorted ash# The

a"eras and "etal detetor and other eletroni instru"ents are working

!ro!erly#

E&9 !%" D*:

In end o the day the LOIEMATRIC whih is token a "ahine$ we hek itsti"e and it "akes all the day# The ash is losed at what li"it$ and how "uh

sorted and unsorted ash let in the loker$ noted in the rele'ant Registers8

FOREIGN E;CHANGE DEPARTMENT

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The "ain untions o oreign e-hange de!art"ent are:

• To o!en the letter o redit (*CJ ailitates i"!orts and e-!ort#

• This de!art"ent also deals with oreign urreny aounts#

•

This de!art"ent deals with inward outward re"ittanes#• This de!art"ent also !eror"s so"e general untions relating to

oreign e-hange e#g# !ri'ate tra'el e-hange %uotas$ business tra'el

%uotas et#

This de!art"ent also deals in oreign urreny aounts#

P"" ! '" * A! & F"&9 C"

There are two ty!es o oreign urreny aount:

F R"$&"!$

Pakistani resident an o!en the aount in oreign urreny and ollowing

dou"ents are re%uired#

• Photo o!y o I ard

• Foreign e-hange

The re"aining !roess is sa"e as in the ase o loal urreny aount#

F N R"$&"!$

Following dou"ents are re%uired:

• Photo o!y o !ass!ort

• Photo o!y o Disa

Further !roess is sa"e

C$&9 . !%" A!

The sa"e !roedure an be used to lose this aount as in ase o loal

aount#

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A,*!*9"$ . F"&9 C" A!

• ?o withholding ta-

• ?o o"!ulsory dedution o


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F"&9 T""9*'%& T*$.":

The branh "anager sends a telegra!hi "essage to the res!onding branh

to "ake the !ay"ent to the ulti"ate lient#

L"!!" . C"&!:

L*C is a written undertaking by a bank gi'en to the seller$ at the re%uest and

on the instrution o the buyer to !ay at sight or at a deter"inable uture

date u! to a stated a"ount within a !resribed ti"e li"it and against

sti!ulated dou"ent#

Parties in'ol'ed in *C are• )uyer (A!!liantJ

• ;eller ()enefiaryJ

• )ank (Issuing )ank )

C&!& . O'"*!&9 LC:

I"!orters ha'e to ulfll the ollowing onditions beore sub"ission o redit

a!!liation#

• I"!orter "ust be Pakistani

• Party should be the a6 holder o that bank where he will o!en *C

• *C should be established within 0 days ro" the date o issue o

liense#

• Merhandise an be shi!!ed within 2. "onths ro" the date o issue o

i"!ort liense#

• Insurane a"ount should be o'ered loally#

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C=**ECTI=? EPARTME?T

Colletion de!art"ent also !lays an i"!ortant role in the o!erations o trade

fnane o )*# This aility is also !ro'ided to the e-!orters# The dierene

between letter o Credit and Colletion is that letter o redit when ae!ted

is beo"e the liability o bank while olletion is not the liability o the bank

but u!on the !eror"ane o the e-!orter and the i"!orter# It is not a

onditional under taking by the bank# Colletion is the handling by bank o

dou"ents$ in aordane with instrutions reei'ed$ in order to:

• =btain !ay"ent and 6or ae!tane$ or

• eli'er dou"ents against !ay"ent and 6or against ae!tane$ or

• eli'er dou"ents on other ter"s and onditions#

For the !ur!ose o olletion de!art"ent$ there are two ty!es o dou"ents:

2# Finanial dou"ents: /"eans bill o e-hange$ !ro"issory notes$

he%ue$ or other si"ilar instru"ents used or obtaining the !ay"ent o

"oney#.# Co""erial ou"ents: / "eans in'oies$ trans!ort dou"ents$

dou"ents o title$ or other si"ilar dou"ents whatsoe'er$ no being

fnanial dou"ents#3#

There are two ty!es o Colletion:

2# Clean olletion$ and.# ou"entary olletion#

)oth these olletion$ "ethods are !eror"ed by the olletion de!art"ent#

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18 C"* "!&:

Colletion o fnanial dou"ents not ao"!anied with o""erial trans!ort dou"ents are alled lean olletion e#g# olletion o Che%ue

de"and drat$ di'idend bill o e-hange !ro"issory note et#

28 D+"!* C"!&:

ou"entary olletion is the olletion o:

• Finanial dou"ents ao"!anied by o""erial dou"ents

•Co""erial dou"ents not ao"!anied by fnanial dou"ents

• ou"entary olletion is also an instru"ent a'ailable to the

E-!orters#

M"!% . '*+"!:

The !ay"ent ro" the i"!orter through yet !resenting bank "ay be

reei'ed one o the ollowing ways

P*+"! /&!%! D"*:

A"ounts olleted (less harges and 6or disburse"ents and 6or e-!enses

where a!!liableJ "ust be "ade a'ailable without delay to the e-!orter$ in

aordane with the ter"s and onditions o the olletion instrutions#

P*+"! A"'!*":

I the !ay"ent is by ae!tane then the bank will ae!t the drat and

"ade the !ay"ent when it will be reei'ed ro" the i"!orter# 9hen the

!ay"ent is reei'ed it is redited to the aount o the e-!orter and the

aount o the bank is debited#

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O!/* &$ . "!&

M"*&9 . OBC:

9hen an instru"ent is drawn on a bank$ whih is loated outside the ity$

its !roeeds an be olleted through a "ehanis" alled =utward )ills or

Colletion (=)CJ#

F"*!"$:

• Re"unerati'e

• Transer o unds between ities

• Colleting )ank work as an agent

• Colleting )ank is the holder in due ourse

For =)C !arty "ust be the aount holder o )*#

I/* B&$ . C"!&:

I any other bank sends a he%ue o nited )ank *i"ited$ it is Inward )ill or

Colletion# )* re"its "oney ater heking the balane o the usto"eraount#

The !roess o olletion starts when the he%ues o )ank )* are reei'ed

ro" other banks# Then these he%ues are sent to the 8ead =Ge >arahi$

whih sends the he%ues to ;)P or learing and get the onfr"ation o

he%ue and redit ad'ie# Main ati'ity o learing is !eror"ed by 8ead

=Ge$ whih ontats other banks through ;)P#

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2 BUSINESSES

The !arty "ust ha'e so"e s!eif running business i#e# general

"erhandise$ onstrution business et#

The seond %uestion arises o the ash How that how "uh How is generated

by the !arty ro" the urrent business#

SECURITIES:

The bank will seure itsel against the lending# There an be two ty!e o

seurity#

• Co""erial

• Residential

The bank !reers o""erial seurity# Relationshi! Manager (RMJ is "ainly

res!onsible or the relationshi! between the banks and !arty# 8e ats like a

bridge between the two#

In the frst instane$ the !arty would !re!are the ollowing !ro!erty

dou"ents#

•

A>; ;ha,arah• ?a%sha Tas'eeri

• A!!ro'ed )uilding Plan

• Tresh ard

• Inta%al ?a%al

The !arty is asked to ontat any 'aluator on the !anel o )*# ICM* and

Ta,ak )uilder are on the !anel o )* Fride &ate )ranh# The 'aluator will

'isit the site and set "arket 'alue and F;D o the said !ro!erty# 8e !re!ares

re!ort o at least three !ages# These dou"ents sent or one !age legal

o!inion to any layer on the !anel o )*# 8a'ing lear legal o!inion (RMJ is

start !re!aring redit A!!ro'al 30(CAJ# The dou"ents are singed by the RM

AM and then orwarded to )* R8O in Peshawar# 8ere ;RM e-a"ines the

CA i he ound so"e e-e!tion he will send it bak to the res!eti'e R"#

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RM retifes the ae!tation and sends it bak to ;RM# ;RM studied and !ass

it to redit oGer# 8e has three hours o ti"e to study the CA and i ound

orret then he !ass it to another redit oGer# Ater his e-a"ination the CA

is !assed on to the redit risk "anager# 8e heks the CA and ater signing it

sent to CA# 8e orwards the CA to ;C=# 9hose oGe is at )* RC= at

*ahore$ ater his signature the C#A is sent bak to RCA#

RCA "ake a hek less list and asked the RM to ontat the !arty to

o"!lete the said dou"ents they are#

• *etter o ontinuity

• Personal &uarantee

•

*etter o hy!otheation o stok• #P ?ote

• Mortgage eed

• ?IC o e-eutants and witness

• ;tok re!ort

• Insurane !oliy

• Party !rofle

Ater o"!letion o harge dou"ent RM send it to RCA when they ound it

orret$ they issues AC# A o!y o AC is sent to RM$ ?ICF aount is

o!ened$ and debit transation starts# As the "ain soures o unds or the

bank is their de!osit# )ank does not kee! these de!osits in sa'e with it# A

bank has to !ay interest to the de!ositors and also to "eet its o!erating

e-!enses# ;o or a bank !ro!er utili+ation o unds is the "ost i"!ortant

thing# )ank an utili+e these unds in the ollowing ways#

• In'est unds in go'ern"ent seurities

• In'est in !ortolio o shares in the stok e-hange$ or

• *end these unds to other indi'iduals or organi+ations#

T%" +*& ."*!"$ . !%&$ "'*!+"! *"

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It !ro'ides loans to dierent organi+ations and against these loans ke!t

seurities Pro!er ,udg"ent o these seurities is also their duty# Pro!er

,udg"ent o seurities is the "ost ruial e'ent in the !roess o lending#

)eause in the ase o deault seurities are the only o"!ensation to the

bank# eault "ostly is the result o i"!ro!er ,udg"ent#

In the !roess o ,udg"ent they ollow the ollowing !rini!les:

2# ;aety

• Charater

• Ca!aity

• Ca!ital.# *i%uidity

3# is!ersal# Re"unerationB# ;uitability

S*."!:

As the unds with )* are "ainly o"!rised "oney borrowed ro"

de!ositors# They de!osited their unds beause they ha'e trust and

onfdent on the"# Thereore they are 'ery "uh areul while lending$ so

that the "oney goes in sae hands where the risk o loss does not e-ist# The

ele"ents o harater$ a!aity and a!ital hel! the" in arri'ing at a

onlusion regarding the saety o loans#

C%**!":

It is the "ost i"!ortant ator in deterring the saety o ad'anes# A

borrowers harater an indiate his attention to re!ay the ad'ane sine

his honesty and integrity is o !ri"ary i"!ortane# I the !ast reord o the

borrower is not good than his integrity is %uestionable and there is high risk

o deault or bad debt#

C*'*&!:

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This is the "anage"ent ability ator that tells how suessul business has

been in the !ast and what is its uture# This ator indiates whether

borrower will be able to !ay interest and !rini!le a"ount borrowed through

the untions o the business or not#

C*'&!*:

This is the "onetary base$ beause the "oney in'ested by the borrower

hi"sel re!resents his aith in the business and its uture# )* !ro'ide short

ter" a!ital or o""ere and industry$ yet so"e borrowers insist that bank

!ro'ide the" "ost o the a!ital re%uired# ;o the bank while lending "ust

onsider the a"ount re%uested or is reasonable in relation to borrowers

own resoures or in'est"ent#

L&&&!:

It "eans the ability o reo'ering the ad'anes in e"ergeny$ beause all

"oney borrowed is re!ayable in lu"! su" on de"and# The )* has to

ensure that the unds being lent are not bloked or an undue logon !eriod o

ti"e$ and borrower is in suh a !osition to !ay the entire a"ount outstanding

against the" on a short notie#

D&$'"$*:

The dis!ersal o the a"ount o the ad'anes should be broadly based so that

a larger nu"ber o borrowing usto"ers "ay benefted ro" the bankers

unds# It is also restrited$ by the ;)P a bank annot lend "ore than .0W o

its a!ital to one !arty# is!ersal o loan is 'ery neessary ro" the !oint o

seurity as well$ beause it redues the risk o reo'ery when so"ething

goes wrong in one setor or in one feld# For )* seurity is the "ain

onern$ so they at on this !rini!le and ollow it#

R"+"*!&:

=2 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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The )* needs suGient earning to "eet the ollowing obligations#

• Interest !ayable to the "oney de!osited with hi"#

• ;alaries and ringe benefts !ayable to the sta "e"bers#

• ='erhead e-!enses and de!reiation and "aintenane o the f-ed

assets o the bank#

• An ade%uate su" to "eet !ossible losses#

• Pro'ision or reser'e und to "eet unoreseen ontingenies#

• Proft to be re"itted to head oGe by the o!erations in Pakistan#

A "a,or !ortion o )* earnings o"es ro" the interest harged on the

"oney borrowed by the usto"ers#

S&!*&&!:

It "eans that ad'anes should be allowed not only to the areully seleted

and suitable borrowers but also in kee!ing with the o'erall national

de'elo!"ent !lans halked out by the authorities onerned# )eore

ao""odating a borrower )* has to ensure the lending is or a !ur!ose in

onor"ity with the urrent national redit !oliy laid down by the ;)P# Credit

ontrol is 'ery eGiently e-erised in Pakistan by the ;)P$ so )* should

ne'er ignore any o the restritions issued by it#

C*$% F&*"C"&!

Following are the harateristis o ash fnane:

• Cash fnane is a 'ery o""on or" o borrowing by the o""erial

and industrial onern#

• This aility is allowed to a usto"er u! to a ertain li"it#

• This aility allow against !ledged hy!otheation and !rodue o

"erhandise#

• The borrower reers this or" o lending to !aying "ark/u!6ser'ie

harges o the atual a"ount he utili+ed#

• I the borrower does not utili+ed the ull li"it the banker has to bear

the loss on the unutili+ed a"ount# in order to oset this loss$ the

banker has !re!ared a suitable lause on the ash fnane agree"ent

= | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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aording to whih the borrower has to !ay the "ark u! on one third or

one %uarter o the a"ount he has allowed e'en he does not utili+ed it#

O,"*.!

)* !ro'ides this or" o lending ser'ie$ when a usto"er6borrower

re%uires te"!orary ao""odation# )* allows withdrawals on his aount

inde-es o the balane$ whih the borrowing usto"ers has in redit# This

aility is !ro'ided against ollateral seurities$ and known as Xseured

o'erdrat it an also a'ailed against !ersonal seurity$ i a !erson is reliable

to )* And known as Xlean o'erdrat the usto"er has to !ay

interest6ser'ies harges only on the balane outstanding against hi"# The

"ain dierene between ash fnane and o'erdrat is that ash fnane isused or long ter"$ while o'erdrat is a te"!orary ao""odation#

L*

*oan is the borrowing o a f-ed a"ount re!ayable either in !eriodi

install"ents or in lu"! su" at a f-ed uture ti"e# *oans are o the ty!es

• ;eured loans

• nseured loans• Clean loans#

There are two ty!es o ad'anes$ whih )* !ro'ides:

• Fund )ase Ad'anes

• ?on/Fund )ase Ad'anes

F B*$" A,*"$

These are those ad'anes in whih atual !ay"ent o unds is in'ol'ed#

These unds again ha'e been di'ided into two ty!es#

R&9 F&*" C*$% F&*"

=7 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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Internee: Mudasra((

This is a loan$ whih is !ro'ided only to the running businesses to "eet their

working a!ital re%uire"ents# The bank deides li"it on ontinuing bases# It

"eans that the usto"er an draw the a"ount$ as "uh he is re%uired as

a!!ro'ed by the bank# 8e an de!osit and withdraw the a"ount on his

aount# The "arku! is !ayable on the outstanding a"ount only#

D"+* F&*" F*&&!

The bank on de"and !ro'ides this aility# It "eans that the bank !ays the

ull a"ount to the lient and "ark u! is also !ayable on the ull a"ount# The

bank onsiders the ull a"ount outstanding# The bank !ro'ides also aility o

loan to its own e"!loyees against the seurity o their i""o'able !ro!erty#

The rate o "ark u! on these ad'anes is lesser as o"!ared to the rate o"ark u! on the other ad'anes#

N- F" B*$" A,*"$:

There are two ty!es o this loan

• Issuane o *etter o Credit

• Issuane o *etter o &uarantee

C*EARA?CE EPARTME?T

CLEARING OF BILLS

)ank an "ake !ay"ents o only o!en Che%ues on the ounter !ay"ent#

Pay"ent o ross Che%ues annot be "ade on ounter its !ay"ent is

=5 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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!ossible through 32olleting bankers# The untion o learing de!art"ent is

di'ided into two "ain lasses#

• Inter )ranh Transation

• Inter )ank Transation

PROCEDURE OF CLEARANCE OF CROSS (CHEUES)

9hene'er bank reei'es a he%ue o other bank ro" the lient he annot

"ake !ay"ent on the ounter# The frst ,ob banker has to !eror" is to !ut a

s!eial rossing aross the ae o he%ue# )y s!eial rossing he%ue is

seured# I it is stolen the !aying banker would not suer beause o non/

endorse"ent# =n the bak o the he%ue the sta"! is "ade o !ayee

aount will by redited on reali+ation# It is signed by authori+ed !erson# The

hal !art o sli! is gi'en bak to the usto"er# ater the s!eial rossing and

is neessary endorse"ent the banker write the a"ount along with he%ue

nu"ber on !a!er and attah with eah sli!# Then again on the s"ile !a!er

the a"ount o all the Che%ues along with the bank na"es are added and

attahed to he%ue !resented or learing$ and ad'ie is also attahed with

the he%ue !resented or learing# The ollowing entry is !assed on sending

the he%ue or learing#)ill lodged or learing @@# r

)ill or olletion @@@# Cr

The Che%ues are sent on the sa"e day or learing# The bank reei'es it on

other day# The !aying bank reei'es the reei!t and the a"ount is redited

in the res!eti'e aount# The !aying banker !assed the ollowing#

)ill or reali+ation @@# r

)ill lodged# @@@# Cr

The other entry !assed its r# 8O aount and Cr Party aount#

I B C:

It "eans LInter )ranh Transation when )* reei'ed a he%ue a drawn on

the usto"ers o his branh frst they will he%ue the a"ount in the aount

on whih he%ue is drawn# = the re%uired a"ount is a'ailable in the aount

== | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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they will "ath the signature on the he%ue along with their ;; ard# I all

the re%uire"ent are o"!leted the bank will send an I)CA to the bank ro"

whih he%ue is sent

L B C:

*)C "eans loal branh he%ues reei'ed or olletion# )* ride gate

branh$ reei'ed he%ues ro" their s!oke brahes as well as ro" other )*

branhes o the ountry$ drawn o any other bank in ?owshera# They send

the he%ue to res!onding bank and ater learing the he%ue through

learing houses (whih is ?)PJ in Fride gate branh# They send *)C ad'ised

to the bank ro" whih the he%ue was reei'ed# The ollowing entry is

!assed ater sending *)CA#

?)P a6 @@@# r

8o a6@@@# Cr

O B C

9hen bank reei'es the he%ues ro" its usto"er or any other s!oke

branh that drawn on any other bank o any other ity# They sent the he%ue

to the )* "ain branh o that ity$ ater reei'ing =)CA the bank will !ass

the ollowing entry#

In ase o his own usto"ers$

8o a6@@@# r

Custo"er a6@@@# Cr

In ase o s!oke branh$

8o a6@@@# r

;!oke )ranh a6@@@# Cr

CLEARING OF CHEUES:

OUT3ARD CLEARING

=> | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


68/134

Internee: Mudasra((

My e-!eriene at Fride &ate branh started ro" the learing de!art"ent#

Right in the "orning he%ues olleted ro" the dro! bo- si"!ly Hood o'er

"y table# Aording to all I learnt through listening$ 'iewing and %uestioning

is su""ari+ed below#

DOCUMENTATION OF CONSUMER CHEUES:

All the he%ues olleted are frst ategori+ed into

• Credit Cards

• Auto *oans

• Personal *oans

• Cash *ine

8a'ing ategori+ed$ frstly loan nu"ber o eah he%ue is 'erifed# For the

'erifation o the !resribed loan nu"ber$ ollowing ledgers are redited

Credit Cards &3B0..3

Personal *oans &3B0.1

Auto *oans &3B002

Cash *ine &B2002 (8ead

=GeJ

Derifed he%ues are then 'alidated beore being dou"ented into dro! bo-

olletion sheet or our daily dro! bo- olletions reord# To antii!ate the

a!!ro'al o he%ues$ we need to 'alidate so"e i"!ortant s!eifations o all

the he%ues# They are:

• D*!": Che%ue should not be !ostdated or out o date#

• F&9"$: A"ount in words and fgures should "ath#

• S&9*!": rawers signature "ust be lear#

• I!"&!: Che%ues "ust not be o other ities#

• P*""4$ N*+": Payees na"e should be written$ and endorse"ent

should be as !er the benefiary o the he%ue#• There should be no o'er writing in e'erything !enned#

All the fltered he%ues are then entered into the olletion sheet in whih

ollowing inor"ation is entered#

• Che%ue ?o#

• ?a"e o bank

=? | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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• ?a"e o Custo"er

• *oan ?o#

• A"ount

• ou"ent ?o#

All the dou"ented onsu"er he%ues are then !osted into the syste"#

POSTING OF THE CONSUMER CHEUES

For learing$ we o!t or seond o!tion in banking ategory$ and ater

entering the !osting date$ learing date and transer deli'ery date$ we o!t

or single entry o!tion# ?ow all the he%ues are redited in the learing

shedule in their !resribed ledgers#

• Credit Cards &3B0..3

• Personal *oans &3B0.1

• Auto *oans &3B002

• Cash *ine &3B40442 (MisellaneousJ

CREDIT CARDS CHEUES: G57022

uring the !osting$ ollowing felds are keyed in

2# ebit6Credit.# Aount ?u"ber

3# )ank# )ranhB# Credit Card ?u"ber# Che%ue ?u"ber1# A"ount

PERSONAL LOANS CHEUES: G570=2>


2# ebit6Credit

.# Aount ?u"ber3# )ank# )ranhB# Transation Ty!e (*oan Re!ay"entJ# Personal *oan ?u"ber1# Che%ue ?u"ber5# A"ount

=@ | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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Internee: Mudasra((

AUTO LOANS CHEUES: G570=01


2# ebit6Credit

.# Aount ?u"ber3# )ank# )ranhB# Transation Ty!e (*oan Re!ay"entJ# Auto *oan ?u"ber1# Che%ue ?u"ber5# A"ount

CASH LINE CHEUES: G5@0@@1 (MISCELLANEOUS)

uring the !osting$ ollowing felds are keyed in2# ebit6Credit.# Aount ?u"ber3# )ank# )ranhB# Che%ue ?u"ber# A"ount

Cash *ine Che%ues are !osted into Misellaneous ;undry aount when they

are orwarded or learing and$ on learane they are transerred to head

oGe (&B2002 Tr [ 0J where all those he%ues are redited to their

res!eti'e aounts#

CUSTOMER ACCOUNTS:


2# ebit6Credit.# Aount ?u"ber3# )ank

# )ranhB# Che%ue ?u"ber# A"ount

>0 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


71/134

Internee: Mudasra((

Ater entering the details into the syste"$ we an ae!t$ "odiy and re,et

it# As soon as entry is ae!ted$ o"!uter generated dou"ent nu"ber is

assigned#

In ase urther "odifation is re%uired$ it an be done at learing

"odifation o!tion under learing shedule#

Following the o"!letion o !osting o he%ues$ an add list is !re!ared to

alulate the total a"ount o he%ues whih is urther ross/heked with the

learing dis!lay on the syste"# As he%ues an be either o Rawal!indi or

Isla"abad$ so se!arate add lists are !re!ared and enlosed with the he%ues

in the ?IFT en'elo!es#

In other ase$ i he%ue is o ity other than Rawal!indi and Isla"abad$ it7s

either sent in interity learing or as =)C (=utward )ill ColletionJ# Interity

is !resented through ?IFT whereas =)C is either sent through Courier or

is!athed to the desired branh o the bank#

;ta"!s in eah ase is as ollows

T'"$ . %""$ S!*+'$ ,"%""$

E$"+"!

*oal Consu"er • Crossing

• Clearing

Reei'ed Pay"ent

*oal Co""erial • Crossing

• Clearing

Payee7s Aount

Credited

Interity Crossing

Clearing

Interity

Clearing

Payee7s Aount will

be Credited u!on

reali+ation#

=)C Crossing

=)C ?u"ber

Payee7s Aount will

be Credited u!on

reali+ation#

>1 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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Internee: Mudasra((

CLEARED CHEUES

?ow the ne-t day when learing is onfr"ed by ?IFT$ res!eted aounts

are debited# 9e go into the banking o!tion and in transer we debit all the

res!eted aounts# ;a"e is the ase with interity and =)C he%ues#

In dou"entation$ debit and redit 'ouhers are "ade$ whih show total

a"ount o learing as !er day#

RETURNED CHEUES

All the he%ues whih are returned$ due to any reason$ are then re'ersed#

They are debited bak in the learing shedule# All the returned he%ues are

dou"ented in the he%ue return registers and all the aount holders o

returned he%ues are harged with ser'ie !enalty#

All the 'ouhers are signed by the designated oGer and all the entries o'er

B0$000 are su!er'ised

Produt and ser'iesUBL C+'"!" *9" . P!

)* has the 'ast range o !roduts and oering !roduts or both oo!erate

and retailing setor in Pakistan

RETAI* )A?>I?& PR=CT:

DEPOSITS AND COMMERCIAL PRODUCTS• )* )usiness !artner//Current aount

• )* business Partner Plus/ Current Aount

• Foreign urreny ter" de!osit ertifate

• )* First Minor Aount

• Ru!ee transational aount/P*; ;a'ing aount

• )* niHe-

• )* nisa'er

>2 | I!"$%&' R"'! T%" I$*+&* U&,"$&!O. B*%*/*'


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• Certifate o e!osit

• Foreign urreny sa'ings

LOANS AND CARD

• )* Cash *ine

• )* Address/ 8o"e Finane

• )* ri'e/ Auto *oan

• )* Agriultural *oan

• )* ;"all )usiness/ ;ME *oan

• )* ;illah Mila

• )* Credit Card/Chi! Credit Card

• )* 9I


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Internee: Mudasra((

• tility )ills olletion

• )* =M?I

C=?;MER )A?>I?&

Nou as an indi'idual an gain and beneft the "ost through )* Consu"er

)anking# In

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