UAA/APU CONSORTIUM LIBRARY2008 LIBQUAL RESULTS

Number of Respondents

 

UAA APU

Undergraduate

1,388

Graduate 267

Faculty 233

Library Staff 33

Staff 157

Total 2,078

Undergraduate

100

Graduate 29

Faculty 27

Library Staff 1

Staff 14

Total 171

APU Respondents by Discipline

Highest return rates were from: Environmental Studies Marine Biology Liberal Studies Education Outdoor Studies

UAA Respondents by Discipline

Highest return rates were from: Health Sciences/Nursing Social Sciences/Psychology Business and Economics Education

Library Use Summary

APU Library Use

UAA Library Use

Questions

21 Core Questions covering 3 dimensions Affect of Service Library as Place Information Control

5 Local Questions per Institution 3 General Satisfaction Questions 5 Information Literacy Outcomes

Questions

APU Radar Charts Core Questions

APU Radar Charts Core Questions

APU Local Questions

Question Text Superior Inadequate

Using the library for research Graduate Students

Librarians teaching me how to effectively use the electronically available databases, journals, and books

Faculty

Convenient service hours

Librarians providing help that both assists in finding the information needed now, and improves skills useful in future information searches

The library collection provides information resources reflecting diverse points of view

Faculty

UAA Radar Charts Core Questions

UAA Radar Charts Core Questions

APU Radar Charts Core Questions

UAA Local Questions

Question Text Superior Inadequate

Ease of use of electronic resources Library Staff

Teaching me how to locate, evaluate, and use information

Convenient service hours

A secure and safe place Library Staff

Timely delivery of the articles and documents that I need

Library Staff

Overall Results for Core Questions

Areas of Superior Service and Inadequate Service

ID Statement User Group

LP1 Library space that inspires study and learning AF

LP2 Quiet space for individual activities AF, AS

LP3 A comfortable and inviting location AG

LP5 Community space for group learning and group study

AS, LS

AS6 Employees who deal with users in a caring fashion AF

ID Statement User Group

IC2 A library website enabling me to locate information on my own

AG

IC3 Printed material I need for my work AF

IC4 Electronic information resources I need AG

IC7 Making information accessible for independent use AF

IC8 Print and/or electronic journal collections I require for my work

AG, AF, UG, UF,

AS3 Employees who are consistently courteous LS

Areas of Superiority

Areas of Inadequacy

General Satisfaction Questions

Satisfaction Question APU Mean Score

UAA Mean Score

In general, I am satisfied with the way I am treated at the library.

7.39 (SD 1.81) 7.63 (SD 1.46)

In general, I am satisfied with library support for my learning, research, and/or teaching needs.

7.15 (SD 1.72) 7.30 (SD 1.58)

How would you rate the overall quality of the service provided by the library?

7.34 (SD 1.48) 7.49 (SD 1.29)

Information Literacy Outcomes

Questions Information Literacy Outcomes Questions APU Mean

ScoreUAA Mean Score

The library helps me stay abreast of developments in my field(s) of interest.

6.15 (SD 1.72) 6.36 (SD 1.79)

The library aids my advancement in my academic discipline or work.

6.75 (SD 1.75) 6.99 (SD 1.64)

The library enables me to be more efficient in my academic pursuits or work.

6.99 (SD 1.70) 7.10 (SD 1.63)

The library helps me distinguish between trustworthy and untrustworthy information.

6.51 (SD 1.95) 6.53 (SD 1.83)

The library provides me with the information skills I need in my work or study.

6.63 (SD 1.82) 6.75 (SD 1.75)

Comment Coding

Affect of Service Information Control Library as Place Other Rating

S1 Circulation C1 Book collections P1 Atmosphere O1 General N Negative

S2 ILLC2 E-journals, databases collections P2 Building/Facilities O2 Other P Positive

S3 Library hours C3 Access to physical collections P3 Facilitates quiet study   S Suggestion

S4 Staff Behavior  C4  Access to online collections P4 Safety    Q Quotable

S5 Reference services   P5 Security    

S6 Classroom teaching   P6 Study space    

S7 Online Catalog  P7 Ease of Use – layout and signage    

S8 Computer equipment   P8 Parking    

S9 Non-computer Equipment   P9 Other Place/Env related    

S10 Policies        

S11 Website        

S12 Other service        

Top Comment Categories

General

Parking

Staff Behavior

Ease of Use – Layout and Signage

Atmosphere

ILL

UAAAPU

General

Staff Behavior

Buildings/Facilities

Library Hours

Book Collections

Study Space

Comment Text

Representative Comments for both institutions are available on pages 15-17 of the LibQUAL 2008 Preliminary Results Summary.

Comment spreadsheets for both institutions are available on the library’s website under – About the Library.

Thank You

Special thanks to the following people for assisting with LibQUAL 2008 Carl Hild Marilyn Barry Page Brannon Electra Enslow Asia Bauzon Kristi Powell Carol Douthit Arlene Schmuland Steve Rollins The Library Advisory Committee

WHERE DO WE GO FROM HERE?