Tyler Lee Caldwell519 Elizabeth Rd

Glen Burnie, MD 21061Cell - (423)276 9037

Caldwell.Tyler@gmail.com

CAREER OBJECTIVE: To increase and apply my technical knowledge in programming, application development and logic. To create and meet personal and professional goals; as to hopefully exceed them as a member of a strong team.

Skills\Accomplishments

● Using object oriented programming languages to develop enhancements and derive solutions within custom financial loan origination software.

● 5 years experience VB6/VB.NET/HTML/XML.● The ability to quickly and efficiently learn highly

proprietary object oriented language syntax and business procedure.

● Ability to adapt to and maintain a positive and fun work environment.

● Success with maintaining great customer/client relationships in the technical field over the course of years.

Work Experience

Transamerica Sept 2011-April 2016Business Systems AnalystMember of custom LOS (Loan Origination Software) support team

● Editing VB6/VB.NET/HTML/XML object oriented computing languages.

● Editing/Maintaining/Creating data matrices and/or databases via SQL database query entries.

● Working in a technical team.● Troubleshooting syntax/network/any other aspect of

custom software.

● Developing and executing solutions/enhancements within custom loan origination software.

● Respond to communication both manually and electronically

● Maintaining secure data.● Travel on site to work with clients.

Monocacy Builders Aug 2010-Sept 2011Carpenter

● Gutting the interior out of apartments & homes.● Trashing.● Rebuilding of apartment units.● Carpentry.● Plumbing.

● Electric.● HVAC.● Transport materials.● Travel locally.

Advanced Communication Technologies July 2009-Oct 2009Customer Service/Call Center

● Receiving inbound customer service calls in regards to billing. Troubleshooting billing issues and concerns, resolving issues.

● Ensuring customer satisfaction.

● Periodically served as floor supervisor to handle supervisor request calls. Successfully navigate through command line and graphical software.

Panera Bread Company Hanover, Maryland Feb 2008 – Aug 2009Bakery opener/Cashier/Customer Service

● Opening and closing the store.● Conduct cash transactions.

● Organize products and supplies.● Train new employees.

Cold Stone Creamery Bowie, Maryland Feb 2007 –Feb 2008Store Manager

● Responding to customer complaints.● Personnel management of several part-time

● Purchase of supplies.● Conducting nightly bank deposits.

employees.● Administrative assistant to manager.● Open and/or close store.● Ensure quality customer service.● Ordering of supplies.● Ensuring cleanliness of facility.● Review of applications.

● Conduct end of day budget and accounting reports on daily transactions conducted. Data entry and retrieval of daily goals, labor percentages and money records on a daily basis.

● Create work schedules based on the availability of staff.

● Conduct interviews for the hiring process.

Panera Bread Company Hanover, MD July 2007 – Feb 2007Customer Service / Cashier

● Opening and closing the store.● Conduct cash transactions.● Budget management.

● Organize products and supplies.● Train new employees.

Mona Electrical Clinton, MD Jan 2006 – July 2007Construction

● Head of Material - ensuring all required resources on site were ordered.

● Maintained accountability of all equipment of each assigned job site.

● Site specific work while employed with Mona was at the Shakespeare Theater Building in Washington, DC.

Cold Stone Creamery Hanover, Maryland Jan 2005 – Jan 2006 Assistant Manager/Customer Service

● Personnel management of 5 part-time employees.● Administrative assistant to manager.● Open and/or close store.● Ensure quality customer service.● Ordering of supplies based on inventory count.● Ensuring cleanliness of facility.● Conducted interviews for the hiring process.

● Purchase of supplies.● Nightly bank deposits.● Conducted end of day budget and accounting

reports on daily transactions. Data entry and retrieval of daily goals, labor percentages and money records on a daily basis.

● Review of applications.

Exxon Mobile Hanover, Maryland Jan 2004 – Jan 2005 Mechanic

● Oil changes.● Brakes.● Tire repair.

● Basic repairs.● Conducting Maryland Vehicle Inspections.

Education

ITT Technical Institute Completed – March 2012● Associate’s Degree of Applied Sciences Computer Network Systems

Anne Arundel Community College● General courses taken.

Old Mill High School, June 2006AP course taken

● Computer scienceStandard related course

● Business management● Web page development

Tyler Caldwell