ty work experience preparation thursday, oct 3 rd 2014
TRANSCRIPT
How to preparing effectively?What to expect?Getting the most out of your experience?
An employer’s perspective?Reflecting and de-briefing?
Get Organised!Community Care 1 Community Care 2
8th – 19th December 2nd – 6th March
Work Experience 2
18th -29th May
WORK EXPERIENCE IS NOT JUST ABOUT THE WORK YOU DO….
What’s important is that you experience something different. That you learn something of the world outside the school gate.
Learn important skills needed
to operate in the professional world.
Interpersonal Skills You could find that you are very good with
customers/clients/patients and putting people
at ease.
Technical Skills
You might discover that you have a talent for
design, computers, machinery, instruments etc.
Organisational Skills You may discover that you have excellent
organisationaland task management skills, that you can meet
deadlinesand complete tasks effectively.
An Opportunity…To find out more about yourself! What you like and what you don’t like……
…and to cope with courtesy and appropriate behaviour whatever happens.
Getting a head start!
May help you decide the kind of direction you’ll take in the future.
Work experience is essential for some courses & careers after Leaving Certificate.
Avoid a Work Experience fail!
NB: 8.08 – 8.58
Be prepared! What do you need to know in advance?
What do you need to know?
Type of clothes, equipment you need?Training needed?Duties involved?Responsibilities?Reporting to?Special care needed?Confidentiality?
Working with others
Reliability, Honesty, HumilityOpenness to new experiencesFriendly, personable demeanorPersonal hygieneGratitude for experience Respect /deference to experienced workersParticular sensitivity to gender and cultural issues
EMPLOYER’S EXPECTATIONS
Co-operationAbility to follow
intsructionsHonestyDependabilityOpenness to LearningInitiativeInterestLoyaltyDiscretion
STUDENTS’ EXPECTATIONSSafe working conditions
Introduction to fellow workers
Clear explanation of work of organisation
Students’ duties, responsibilities, timetable, breaks etc.
Mentor or supervisor to advise and assist you
Feedback on performance
Report at end of placement
FIRST IMPRESSIONS!Introduce yourself. Smile!Stand up/Stand back Please / Thank you/Excuse meBehave with courtesy & good humour at all
times.Thank all involved for giving you the placement
and for their help/advice.Ask if you don’t understand Contact school if there is a problem You never get a second chance to
make a first impression.
Friendly toneGive name of work
place and your name
Take notesGet details of
caller’s name , number, work place and message.
Be polite and helpful even to awkward customers.
Check details of message before putting through to someone or finishing call
Explain your position if you cannot help
Thank caller-with his/her name
Pass on message
TELEPHONE ANSWERING SKILLS
ReflectionWhat’s interesting or boring depends on Your Perception
No work is completely one or the other
Kepp an open mind!
Your first day!DO1. Arrive on time2. Dress appropriately3. Phone
employer/school if you can’t turn up or are going to be late
4. Listen attentively5. Respect
confidentiality6. Find out about
Health & safety measures
DON’T1. Be discourteous to
anyone2. Criticise other
employees or the boss
3. Smoke or chew gum4. Disappear during
the day with out telling anyone
5. Be afraid to ask if you’re not sure of anything