two questions to begin (text responses to 22333) do you test bandwidth on a site inspection? yes –...
TRANSCRIPT
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Two Questions to Begin(Text responses to 22333)
Do You Test Bandwidth on a Site Inspection?
Yes – 56068
No – 56094
What’s Bandwidth? - 56457
Do You Negotiate Connectivity Costs in
Your Contracts?
Yes – 186306
No – 186308
I Can Do That? - 186310
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The Ultimate Meeting Professionals Guide to
Internet Connectivity
Jim SpellosJanuary 29, 2015
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Can You Talk the Talk?
• Bandwidth
The amount of data that can be transferred every second across the
internet. Typically measured in bits per second (bps)
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Do you include bandwidth & internet data on your RFP and
Post-Con Reports?
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Bandwidth - Shared vs. Dedicated
4 Streams
• Guest Room (Shared)
• Presentations/Services (Dedicated)
• Event Operations (Dedicated)
• Attendees (Shared).
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Can You Talk the Talk?
• Bandwidth• IP Request
The number of times a device “requests” to visit a web page
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Can You Talk the Talk?
• Bandwidth• IP Request• Digital Density
The number of devices (not people) accessing the internet at a given time.
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The Tech Inspection
• Places & spaces to review
• Lobby/public space
• Meeting space
• Guest rooms.
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Some Helpful Site Inspection Tools
• TechSpec app
• Speed Test app
• APEX bandwidth estimator
• Pocket Planner app
• Coverage ? app.
For the site visit, how about Point & Measure (iOS) or Smart Measure (Android) to confirm room sizes?
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Planner Pet Peeves About Connectivity & Hoteliers
• Charging for amount of bandwidth used
• Double dipping for multiple devices
• Having to purchase before testing
• And what’s with that %@&! Convention Center pricing?
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Supplier Pet Peeves About Connectivity & Planners
•Discussing needs a few days before the event
• Not knowing your usage history
•Demanding it for free
•Discussing needs a few days before the event (did I mention that already?).
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What Does It Really Cost???
The speed and consistency of the connections, and not the cost, should be your most important consideration…usually.
Expenses Current Revenue Model
Fairer Revenue Model?
Hardware/Installation $700,000.00 Annual Staff Sal/Benefits $80,000.00 Annual Tech Expenses $20,000.00 Years Between Upgrades 3 # Guest Rooms 700 700Occupancy % 70.00% 70.00%Internet Fee/RoomNight $11.99 $3.00% Guest Rooms Purchasing Package 25% N/AMeeting Room Internet Revenue 0 N/ATOTALS $1,000,000.00 $1,608,308.63 $1,609,650.00
PROFIT MARGIN 160.83% 161%
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Critical Questions
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Previous Hotel
• How much bandwidth did we use at our meeting (which times/places were most heavily used?)
• How many IP requests did we make (hourly basis)?
• What was our peak bandwidth & IP usage?
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Hotels Under Consideration
• Who manages the bandwidth?
• How big is the pipeline?
• How many concurrent IP requests can you handle…and where?
• Is it shared or dedicated…and where?
• What is the age of the pipeline?
Also ask how much bandwidth is dedicated for the guest rooms
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App Provider
• Is the app native or web-based?
• How much bandwidth/device is recommended?
What else at your event requires bandwidth? Shouldn’t be that much today…but that’s also changing!
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Your Friend, the Hotel’s IT Director
• Include him/her in the site visit
• Copy them on all your technical questions.
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Odds & Ends
• How usable are 3G, 4G & LTE?
• Issues with MiFi
• Analyze your WiFi – WiFi analyzer app (Android).
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Recap of Key Points
• Understanding the terms
• Identifying critical tools
• Knowing which questions to ask.
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Thank You!
James Spellos, CMPPresident, Meeting U.
www.jspellos.wordpress.comfacebook.com/meetingu
twitter.com/jspellospaper.li/jspellos
scoop.it/way-cool-toolsand on…and on…and on…