twilio usecase at ipros in japan
DESCRIPTION
Twilio usecase at iPROS in Japan What we want to do is "re-invent business communication with Twilio". Call Tracking, Mobile business application, Call center for SMBs. Inquiry from customer, sales to customer, support for customerTRANSCRIPT
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Junya Yamaguchi Chief System Architect @junya100 http://www.ipros.jp/
Twilio use case at ‘iPROS’
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
re-invent “business communication” with Twilio!
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
About iPROS (Service Model)
inquiry
offer
Buyer Supplier
1.8 million / month 40,000 companies Engineers Sales, Marketing
Business matching 80,000 / month
‘iPROS’ is the Japan's largest online business platform for a B2B market.
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Our users (Buyers)
1/2 of Japanese engineers uses ‘iPROS’.
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Expansion to APAC
Japan
Malaysia Singapore
Thailand
China
Indonesia
Philippine Vietnam
8 countries
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Inquiry
Sales Support
Business Lifetime
“Phone Call” is the most important communication tool in the B2B market.
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Use case1: Call Tracking for Inquiry
We are β-testing 100 phone numbers for call tracking, and will expand to 40,000 numbers soon.
Tracking Number
powered by Twilio
ü Suppliers are using it for measuring their campaign on iPROS
ü Not only “Online Leads”, but “Offline Leads(phone call)”
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Use case1: Call Tracking
3x “Offline Leads(Phone Call)” are 3x as many as “Online Leads” !
As β-testing result,
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Use case2: Mobile application for business(sales)
We are planning to provide mobile application for business use with Twilio.
ü Communicating with their customers, co-worker with mobile phone
ü Low cost and High Quality !
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
Use case3: Call Center for SMBs
We are also planning “Call Center solution” for our SMB suppliers by Twilio !
ü Managing real-time communication with their customers on iPROS
ü Cost-efficient CRM-like services to SMBs
COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED.
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