twilio signal 2016 keynote
TRANSCRIPT
BUILDING BLOCKS
Lookup IP Messaging
Programmable
Video
InterconnectTask RouterNetwork Traversal Service
Elastic SIP Trunking
Programmable
SMSProgramma
ble Voice
Authy
ELASTIC SIP TRUNKING -
SRTP
AUTHY ONETOUCH -
GAAPI
KEYSCOPILOT - GA
PROGRAMMABLE VIDEO - BETA
IP MESSAGING
- BETANEW
STATUS.TWILIO.COM
ELASTIC SIP TRUNKING - E911
CLIENT 1.3
LOOKUP - CALLER NAME
INTERCONNECTNEW DOCS &
TUTORIALS
NEW CONSOLE
MESSENGER & VIBER
TWIML BINS
PROGRAMMABLE SMS - SMPPMULTI CHANNEL
RECORDINGSCONFERENCE EVENTS
DEBUGGERTHING WE’RE GOING TO ANNOUNCE IN 20
MINUTESANOTHER THING WE’RE GOING TO
ANNOUNCE
MESSAGING ALPHA SENDER
GLOBAL CONFERENC
ES
MONITOR
EPIC CONFERENCES
Production Deployments Last
Year
6,643
THAT OTHER THING TOOTHING WE DECIDED
TO SHIP IN JULY INSTEAD OF AT
SIGNAL
SUPER NETWORK
22 Data Centers in 7 Global Regions Thousand of Interconnection Points Billions of Feedback Points
Twilio allows us to treat our contact center as software.
R U T G E R D E S M E T C H A P T E R L E A D C O O O M N I C H A N N E L
E X P E R I E N C E
With Twilio, we’re going from 13 different implementations to one solution for all ING countries.
R U T G E R D E S M E T C H A P T E R L E A D C O O O M N I C H A N N E L
E X P E R I E N C E
2015Programma
ble SMS
Programmable
Voice
Network Traversal Service
Elastic SIP Trunking Lookup
Programmable Video
IP Messaging
2015Programma
ble SMS
Programmable
Voice
Network Traversal Service
Elastic SIP Trunking Lookup
Programmable Video
IP Messaging
TaskRouterAuthy
2016Programma
ble SMS
Programmable
Voice
Network Traversal Service
Elastic SIP Trunking Lookup
Programmable Video
IP Messaging
TaskRouterAuthy
Interconnect
ADD-ONSBETA
PROGRAM
Caller ID
NUMBER ADD-ONS
Clean Call
Mobile Ownersh
Advanced Caller
Phone Reputati
Carrier Info
Caller Name
Phone Intellige
PROGRAM
Caller
NUMBER ADD-ONS
Clean
Mobile Advanc
Phone Carrier Caller
Phone
RECORDING ADD-ONS
Speech to Text
High Accuracy
PCI Detection
ADD-ONSBETA
PROGRAMMESSAGE ADD-ONS
Message Sentiment
Opt-out Detection
Food Deliver
Message Insights
Caller ID
NUMBER ADD-ONS
Clean Call
Mobile Ownershi
Advanced Caller ID
Phone Reputatio
Carrier Info
Caller Name
Phone Intelligenc
Sentiment Analysis
Instant API
Instant Code
Spoken Results
Short Answers
ADD-ONSBETA
LOOKUP
Caller ID
NUMBER ADD-ONS
Clean Call
Mobile Ownershi
Advanced Caller ID
Phone Reputatio
Carrier Info
Caller Name
Phone Intelligenc
ADD-ONSBETA
Programmable Wireless
A programmable wireless network for 2G, 3G, and LTE connectivity.
in partnership with
Business Model for Innovation
No Minimums, No Commits, Pricing Tiers with Volume
SIMs
$5one-time fee
Less than a dollar at
volume
Business Model for InnovationNo Minimums, No Commits, Pricing Tiers with
Volume
Data$2
month per SIM
$0.1
mb
Low Bandwidth
$2month
per SIM includes 1 GB
$15additional
GB
High Bandwidth
Business Model for InnovationNo Minimums, No Commits, Pricing Tiers with
Volume
Voice SMS$0.01per minute
$0.007per message
Business Model for InnovationNo Minimums, No Commits, Pricing Tiers with
Volume
Commands$0.005
Per command
Device APIsIntroducing
Lifecycle APIs Commands APIProvision,
Deprovision, Rate Plans
Wake up device & trigger code
REST & TwiML
Yup, it works.
INTELLIGENT AGENTS
(IA)
ARTIFICIAL INTELLIGENCE
(AI)
NLU NLP Deep Learning AlexaM OK GoogleSiriNLG
APPS IN CHATWeChatFB Messenger
Viber kakaotalk
CHAT IN APPSGoogle
HangoutsOffice 365
Twilio IP Messaging
Twilio Video
Messaging
HUBFacebook
GlobalSMS
MMS
GCM
IPMessagin
g
Viber
APN
EVERY NOTIFICATION IS THE BEGINNING OF A CONVERSATION.
IT’S EASY TO HAVE CONVERSATIONS, YOU JUST HAVE TO HIT REPLY.
Messaging
HUBFacebook
GlobalSMS
MMS
GCM
IPMessagin
g
Viber
APN
EVERY NOTIFICATION IS THE BEGINNING OF
A CONVERSATION.