Twice Reply Brief company presentation

Munich, April 2015

2

Strategy

Twice Reply - Who we are

ProcessesDigital

Agenda

Digitization

CX

X-Selling

Twice Reply is a consulting company focused on Digital Transformation,offering services along the entire digital value chain.

We deliver End-to-End with specialists within the Reply Network to combinestrategy, program management and technological expertise with successful

delivery.

3

We work jointly with client teams from marketing, strategy, customer care and IT to deliver programs successfully, enabling us to apply our expertise to a wide range of business

models and markets

Service OfferingDigital

CRM

Omni-channel

Customer Engagement Content

& Commerc

e Platforms

Business Models & Product

MonetizationDigital Business

Optimization &

Innovation

Digital Content Strategy

& Distributi

on

Simplification of processes, Digitization of customer journeys, and Digital Customer Acquisition represent urgent company needs today. Twice provides the

right advice

Twice Reply – Service Offering

4

Twice Reply – Core Activities along the Value Chain

Process Design/Re-engineering*

Digital Process Requirements

Use Case Deep-Dive

Digital Process Specification

Digital Customer Experience*

Use Case Definition

Product Range Digital Go-to-

Market Omnichannel

Strategy* Change

Management* Architecture &

Implementation Strategy*

Func

tiona

l Acti

vitie

s

Vision/Mission Definition

Priority Setting Product Review Project Review Digital

Roadmap* Organizational

Review* Governance

Development

Process Simplification

Digital Retail Strategy*

Point of Sale (POS) Platform Due Diligence*

Agent Training Data-driven

Business Concept Conversion

Optimization

Digital Customer Acquisition*

Digital Ecosystems Traffic Generation Social Interaction

Concept and Development

Tech./Platform Due Diligence*

Agile Methodology Training

Platform Decision*

Development Set-up

Security Analytics Quality Assurance

Up/Cross SellingDigitization

Progressive Integration with Reply Units

ImaginationStrategy Development

Strategy Setting: “Digital Agenda”

* Twice Reply capability focus

5

We combine the competence of a digital consultancy company with the technological expertise of a large network of companies, supporting our clients to succeed on their

digital transformation journey.

Flexible & responsive to the individual needs of customers

Delivery across all industries Hybrid creative and tech capabilities Pragmatic project approach Rapid and cost-effective delivery Sales team = Delivery team

CONSULTANCY A range of specific technical expertise

and industry focus Execution capability Over 4.500 well trained, certified

professionals Quick and responsive network

consisting of 60+ specialized companies

Maturity – proven methodologies

NETWORK

Twice Reply – Living the Reply Network

6

Thanks!www.reply.eu