twc carrier services presentation

The Reach, Reliability, Scalability and Support You Need

Time Warner Cable Business ClassCarrier Services

Agenda

Time Warner Cable – Proprietary and Confidential 2

TWCBC and Network Overview

Solutions Portfolio

Customer Experience

Why Choose TWCBC

Company and Network Overview


Time Warner Cable Business Class (TWCBC)

• Business-to-Business arm of Time Warner Cable, providing commercial services since 1998

• Part of a $22.8B, financially stable company TWC

• Headquartered in New York, New York– 51,000 employees companywide dedicated to

serving commercial, residential, media sales business

• A national, facilities-based service provider

• History of strategic acquisitions to grow network footprint and portfolio

– Insight Communications, 2011

– NaviSite, 2011

– DukeNet Communications, 2014

Data accurate as of August 2015

44Time Warner Cable – Proprietary and Confidential

5

Our National Network

150,000 fiber route miles connecting more than• 1,000 POPs• 17,000 lit cell towers• 40,000 fiber lit buildings

and almost 100,000 near net

• And nearly 1 million HFC serviceable buildings


Time Warner Cable – Proprietary and Confidential

Access to over 2.5 Million Businesses

Q1 2015 Market Sizing Data from the Analytics Team

Servicing customers in 29 states and 31 U.S. Metro markets

TWC Maxx Markets



Extensive Fiber Network Within Metro


Strong Fiber Reach Across US


Metro Coverage on Par with the LEC


Customer Site A

Internet

Independent Regional/Metro Network Architecture

10

Customer Site B Customer Site C

Internet

DWDM Optical Transport Network

TWC BackboneNetwork

Metro Network

Metro Network


11

TWCBC – Not Your Residential Cable Network

Dedicated Fiber

EPON/GPON

Coax

T-Bone

RegionalTransport

HFC Plant

Converged Network

Hub

Outside Plant

CustomerPremiseMetro

Transport

CommercialNetwork

DOCSISNetwork


Metro Network

12

TWC Regional Network

Metro Network A

Customer Site Z - Location

Metro Network B

UNI ENNI

Metro POPENNI

Wide Area POP

OVC

Metro E-Access

Wide Area E-Access

A - Location

A - Location


TWC National Backbone

National Network

TWC Metro/ Wide Area Network

TWC Metro/ Wide Area Network

ENNIPOP

A - LocationCustomer Site

Z - Location

UNI

OVCNational E-Access

Reliability - TWCBC provides MEF SLAs

Metric MEF 23.1 High MEF 23.1 Medium MEF 23.1 Low TWC

Frame Delay (ms) ≤ 10 ≤ 20 ≤ 37 ≤ 10FDV (ms) ≤ 3 ≤ 8 N/S ≤ 2Frame Loss (%) ≤ 0.01 ≤ 0.01 ≤ 0.1 ≤ 0.1Availability (%) TBD TBD TBD 99.99

Metro – Performance Tier 1 (< 250 km):


Frame Delay (ms) ≤ 25 ≤ 75 ≤ 125 ≤ 25FDV (ms) ≤ 8 ≤ 40 N/S ≤ 4Frame Loss (%) ≤ 0.01 ≤ 0.01 ≤ 0.1 ≤ 0.1Availability (%) TBD TBD TBD 99.99

Wide Area (Regional) – Performance Tier 2 (<1,200 km):


Frame Delay (ms) ≤ 77 ≤ 115 ≤ 230 ≤ 125 FDV (ms) ≤ 10 ≤ 40 N/S Frame Loss (%) ≤ 0.025 ≤ 0.025 ≤ 0.1 ≤ 0.1 Availability (%) TBD TBD TBD

National (Continental) – Performance Tier 3 (< 7,000 km):


Overview of CE 2.0 Certified Carriers

15

Source: MEF Services Certification Registry August 2015metroethernetforum.org/certification/services-certification-registry


Provider MEF 2.0 Certified Services

MEF CECP (number of employees

MEF certified)Time Warner Cable Business Class 8 379AT&T 4 48Verizon 2 68Level 3 4 401Comcast 4 3Spectrum Business None 84CenturyLink None 5XO Communications None 19Zayo None 1Windstream None 36

Solutions Portfolio


Carrier Solutions and Applications Overview


Layer 3 VPN(IP) DIA

Wholesale Business Internet

TWCBC Carrier Services

Carrier Customer Applications

IP Transit

Layer 2 VPN(Ethernet)

Ethernet over Fiber

Ethernet over

DOCSIS

Transport

Cell Tower Backhaul

Internet Access

VLAN

Carrier Ethernet


Carrier Ethernet Solutions


UNIUNI ENNI

Time Warner Cable

Service Provider

Customer Site HQ

Customer Site #1

POP

NNIEdge

NNIEdge

A Location

Z Location

UNI

Customer Site #2

Z Location

End-to-End EVC

DOCSIS

Fiber

L2TPv3

CMTS


Ethernet over FiberEthernet over DOCSIS

Ethernet over DOCSIS



Ethernet over DOCSIS

Service Level Objective

Availability 99.95%

MTTR 4 – 8 hrs

Outage Credit (30min-8 hrs) (8hrs+)

4% of MRC10% of MRC

Delivery FOC 2 day credit

Ethernet over DOCSIS Applications

Remote Office or Retail Store VPN

Bank ATM/POS

Small office VoIP

Remote Monitoring

Online Collaboration

Non Mission Critical Applications

• A private Layer 2 Ethernet Service delivered over TWCBC’s Data Over Cable Service Interface Specification (DOCSIS) infrastructure

• DOCSIS defines the communications and operation support interface requirements for a data over cable system. It permits the addition of high-speed data transfer to an existing CATV system.

Ethernet over DOCSIS Benefits


Reaching nearly 1M DOCSIS serviceable buildings

• Ethernet last mile access to service provider customers within TWC’s footprint

– Metro and wide area service available

• Scalability – Speeds available from 2, 5 Mbps

and 10 Mbps*

• Cost Reduction – Ethernet services are less

expensive than TDM based services, equipment is provided at no extra charge

• Simple Implementation– Since many customers are

familiar with Ethernet in their LAN, WAN applications are as simple as “plug and play”

– Faster install timeframe <30 days– Connect to existing ENNIs with

Ethernet over fiber

Ethernet over Fiber



Ethernet over Fiber

Service Level Agreement

Availability 99.99%

MTTR 4 hrs

Latency 10ms

Packet Loss <0.1%

Ethernet over Fiber Applications

Secure Enterprise Applications

Real-time Applications

• Ethernet last mile access to service provider customers within TWC’s footprint– Metro, wide area and national service available

– Access to over 40,000 multi-tenant fiber-lit buildings and 100,000 near-net

– Flexibility of delivering bandwidth on demand once a circuit is installed

– Speeds available from 5 Mbps to 10 Gbps

ENNI Locations to Interconnect

23

Midwest & West Northeast & NYC

Southeast Texas

350 E Cermak Rd, Chicago, IL

8180 Green Meadows Dr N, Lewis Center, OH

165 Halsey St, Newark, NJ

5301 Departure Dr, Raleigh, NC

56 Marietta St NW, Atlanta, GA

1011 San Jacinto, Austin, TX

720 Brazos St, Austin, TX

1100 Walnut St, Kansas City, MO

575 Scherers Ct, Worthington, OH

11 N Pearl St, Albany, NY

401 S College St, Charlotte, NC

113 N Myers St, Charlotte, NC

1122 Colorado St, Austin, TX

7218 McNeil Dr, Austin, TX

1102 Grand Blvd, Kansas City, MO

19245 Janacek Ct, Brookfield, WI

316 North Pearl St, Albany, NY

4601 NC Hwy 55, Durham, NC

4021 Rose Lake Dr, Charlotte, NC

114 W 7th St, Austin, TX

7401 E Ben White Blvd, Austin, TX

120 N Broadway St,

Akron, OH1614 Washington St, Manitowoc, WI

240 Scott St, Buffalo, NY

213 N Harrington St, Raleigh, NC

731 E Trade St, Charlotte, NC

11501 Domain Rd, Austin, TX

1950 N Stemmons Fwy, Dallas, TX

205 W 4th St, Cincinnati, OH

324 E Wisconsin Ave, Milwaukee, WI

390 Main St, Buffalo, NY

102 N Fourth St, Wilmington, NC

660A Judson Church Rd, Fayetteville, NC

1825 Kramer Ln, Austin, TX

2323 Bryan St, Dallas, TX

344 Gest St, Cincinnati, OH

500 S Water St, Milwaukee, WI

71 Mt Hope Ave, Rochester, NY

1 Palmetto Plz, Columbia, SC

201 Creek Ridge Rd, Greensboro, NC

1905 E 6th St, Austin, TX

3180 Irving Boulevard,

Dallas, TX

400 Pike St, Cincinnati, OH

507 S Water St,Milwaukee, WI

109 S Warren St, Syracuse, NY

520 Whaley St, Columbia, SC

115 N Harrington St, Raleigh, NC

2916 Montopolis Dr, Austin, TX

400 South Akard St, Dallas, TX

1255 Euclid Ave, Cleveland, OH

624 S Grand Ave, Los Angeles, CA

6007 Fair Lakes Rd, Syracuse, NY

752 Barret Ave, Louisville, KY

4100 Smith School Rd, Austin, TX

4316 Bryan St, Dallas, TX

226 N 5th St, Columbus, OH

818 West 7th St, Los Angeles, CA

111 8th Ave, New York, NY

4207 Smith School Rd, Austin, TX

12001 North Fwy, Houston, TX

535 Scherers Ct, Columbus, OH

8929 Aero Dr, San Diego, CA

32 Ave of Americas, New York, NY

100 Taylor St, San Antonio, TX

520 Matamoros St, Laredo, TX

4676 Admiralty Way,Marina Del Rey, CA

2001 6th Ave, Seattle, WA

60 Hudson St, New York, NY

5130 Service Center Blvd, San Antonio, TX

200 S 10th St, McAllen, TX

30077 Agoura Ct,Agoura Hills, CA

818 W 7th St,Los Angeles, CA

75 Broad St, New York, NY


All sites not listed. Data accurate as of August 2015.

E-Transport

24

UNI ENNI

Time Warner CableService ProviderA

OVC 2OVC 1

End-to-End EVC

Customer Site #1

POP A

NNIEdge

NNIEdge

demarcation

UNI Customer Site #2

POP Z

Service ProviderA

OVC 3

ENNI NNIEdge

NNIEdge

demarcation


• Can be used as a point to point Ethernet transport solution as a diverse circuit to existing ILEC or CLEC circuits

• Extend your reach into different metro markets served by Time Warner Cable– Metro, wide area and national service available


W-Transport


• Can be used as a primary wave circuit for on-ramp metro or wide area access to a national backbone

– Service at 10 Gbps and multiples of 10 Gbps available in limited TWC metro and wide area markets

Carrier IP


Time Warner Cable Internet Backbone – AS7843

Network supports multi-terabits of IP traffic with 13M+ Broadband subscribers


Time Warner Cable IP POP Architecture

28

Time Warner CableNational Backbone

AS7843

TWCRegional

IP NetworksCore Core

Core: Cisco CRS-3Access & Peering: Juniper MX Series

AccessAccess

Peering


Carrier IP Solutions


Layer 3 VPN(Internet)

Dedicated Internet Access


Time Warner CableASN

TWCRouterCustomer

Router

BGP

TWC Customers

TWCFiber Local

Loop


TWCRouterCable

Modem

TWC Customers

TWCHybrid Fiber Coax

Network



Layer 3 VPN(IP)


Service Level ObjectiveAvailability 99.95%

MTTR 4 – 8 hrs

Wholesale Business Internet Applications

Internet Access

Hospitality or Retail Hotspot

Remote or Branch Office

Enterprise Network Backup Circuit

Remote management of routers

Internet of Things (device to server)

Remote monitoring

• Broadband Internet service that operates across a Hybrid Fiber Coax (HFC) network via a cable modem.

• Asymmetrical Internet solution with access to nearly one million on-net buildings• Use as corporate IP VPN for remote office or as a backup Internet solution to

Ethernet over fiber

Feature Benefit

Network Reach • Ubiquitous access to nearly 1M on-net buildings through TWC Hybrid Fiber Coax (HFC) infrastructure

Faster Installation • High serviceability penetration means an install typically within 30 days

Scalability • Bandwidth speeds from 7Mbps x 768K up to 300 Mbps x 20Mbps*

• Bandwidth upgrades handled within 72 hours

Higher speed options • Downstream speed almost 20x faster and upstream speed 4x faster than DSL

• Coax speeds are not susceptible to distance attenuation like DSL

IP Addresses • Dynamic IP address included with service• Static IP address space (blocks) available upon request

Support • Dedicated Carrier team support 24 x 7 x 365

* Availability varies by market

Wholesale Business Internet Features


Dedicated Internet Access


Layer 3 VPN(IP) DIA

Service Level Agreement

Availability 99.99%

MTTR 4 hrs

Latency 45ms

Packet Loss <0.1%

Dedicated internet Access Applications

Cloud Services

Online Video Services

VoIP and Hosted PBX

• Customer utilizes TWC local or wide area access to connect to the Internet • Direct access to 13M+ TWC broadband subscribers

– Access without another reseller network in the middle

– End customers receive exact bandwidth that matches specific business requirements


IP Transit

33

Carrier Hotel/ Data Center


TWCRouter

CustomerRouter

BGP

TWC Customers


• Service Providers bring their own connection to TWC to access the full Internet and TWC routes.

– Typically this is a cross-connect inside a carrier hotel/data center

• Direct access to 13M+ TWC broadband subscribers– Access without another reseller network in the middle


Cell Tower Backhaul (CTBH)

Cell Tower Backhaul

Cell Site

Time Warner CablePrimary EVC

TWC NID (UNI) TWC Switch

Backup EVC

MNO Switch

MTSO Site

Mobile OperatorNNI

• Backhaul mobile data and voice traffic from a cell site to a MTSO in the metro market.

– Supports backhaul for Macro or Micro cell sites


Carrier Solutions Overview


D & D Donuts/Coffee Retail Store

Remote Access VPN

Teleworker

WHOLESALEBUSINESSINTERNET

Small Office Retail Office

Internet AccessBank ATM

PoS

Corporate Remote Office

10M TO 10G EPL FIBER TRANSPORT

Corporate Remote Small Office or

Retail Store

5M X 5M EoD

Corporate Remote Small Office or

Retail DSL Replacement

10M X 10M EoD

CorporateData CenterWave & DIA

Access

1G-10G DIA Fiber Access

Carrier ENNI

BUSINESS CLASS ETHERNET

DEDICATED TRANSPORT

Bank ATM

2M X 2M EoD

100M X 20M

7M x 768K

TWCBC Wholesale Solutions and Applications

Service Provider Network

Time Warner Cable

Dedicated Port

Time Warner Cable

Time Warner Cable

IP

10M x 1M

TWCBC Customer Experience


Local Dedicated Carrier Support


• Local Carrier Account Executives and Sales Engineers

• Local, 24x7 Customer Care and Technical Support representatives

• 24x7x365 separate Carrier NOC surveillance and monitoring

• Local, dedicated Service Delivery teams

• Smooth implementation

Account Executive

Customer Care/

Technical Support

Project Manager

Sales Engineer

Serviceability & Quoting

Serviceability

- Fiber building list provided by Account Manager

- Serviceability Portal- Checks both fiber and DOCSIS sites

- Ability to load bulk addresses

- Serviceability checks only, cannot place orders

- MSA not required

- Wholesale Business Internet Portal- DOCSIS sites only

- Checks serviceability when order is placed

- MSA required

Quoting

- Email requests to [email protected]


Why Time Warner Cable Business Class?

Time Warner Cable – Proprietary and Confidential 41Data accurate as of August 2015

We have the REACH, RELIABILITY, SCALABILITY AND SUPPORT to Help Drive Your Business

REACH

- Coverage in 31 U.S. metro markets in 29 states- 150,000 fiber route miles and more than 1,000 POPs- 17,000 cell towers, over 40,000 fiber lit and 100,000 near net buildings- Nearly one million HFC serviceable buildings

REALIABILITY

- Redundant, independent network infrastructure- MEF 9, 14 and CE 2.0 certified products- Robust fiber-based Service Level Agreements and best effort DOCSIS service objectives

SCALABILITY

- Scalable bandwidth and flexibility with Ethernet over fiber and Ethernet over DOCSIS- Flexible bandwidth options allow for flat-rate pricing – versus mileage or loop charges

SUPPORT - Dedicated carrier sales, support and engineering teams- Separate Carrier Network Operations Center (CNOC)

Thank You


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