tucon 2013

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Presented By:

Craig ShelleyTIBCO Architect, Asurion

Tom LubinskiPresident and CTO, SL

Asurion and SL Present: Tell Me When My Critical Apps Are Sick, Not Dead!

During the course of this presentation TIBCO or its representatives may make forward-looking statements regarding future events, TIBCO’s future results or our future financial performance. These statements are based on management’s current expectations. Although we believe that the expectations reflected in the forward-looking statements contained in this presentation are reasonable, these expectations or any of the forward-looking statements could prove to be incorrect and actual results or financial performance could differ materially from those stated herein.

We refer you to the reports that TIBCO files from time to time with the U.S. Securities and Exchange Commission for a discussion of important factors that could cause actual results or financial performance to differ materially from those contained in any forward-looking statement made in connection with this presentation. TIBCO does not undertake to update any forward-looking statement that may be made from time to time or on its behalf.

SAFE HARBOR DISCLOSURE

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 3

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. This document is provided for informational purposes only and its contents are subject to change without notice. TIBCO makes no warranties, express or implied, in or relating to this document or any information in it, including, without limitation, that this document, or any information in it, is error-free or meets any conditions of merchantability or fitness for a particular purpose. This document may not be reproduced or transmitted in any form or by any means without our prior written permission.

DISCLAIMER


Agenda

The TIBCO Asurion Stack

Asurion Challenges

Enterprise Monitoring and Management

Monitoring the Event-Enabled Enterprise

Monitoring with RTView for TIBCO

Conclusion


Mobile Protection provides cell phone users with rapid replacement coverage, device location and data management tools, and ongoing live tech support to care for your privacy, productivity, socializing and even entertainment.

Home-Product Protection provides repair and replacement coverage for all things electronic.

Asurion – Your Technology Protection Company


Classic Stack Standard SOA suite

BusinessWorks EMS

Stack Expansion Event Oriented Architecture

BusinessEvents ActiveMatrix Suite AMX Business Process Management ActiveSpaces

The Asurion TIBCO Stack


Container Oriented Architecture

Asurion Implementation Challenge


Behind the incident Pervasive Reactive monitoring Emerging pro-active monitoring activities Trend is changing

So many containers, so little time Container oriented strategy + number of containers = monitoring challenge

Asurion Monitoring Challenges


Enterprise deployment without effective monitoring and management will not deliver the expected levels of business service

• What do we monitor? Everything.

Monitoring applications externally is insufficient Just because it’s running doesn’t mean it’s OK

All the good data is in the application itself• Find out if an application is sick before it’s dead

Enterprise Monitoring and Management – Why spend the effort?


“What just happened?” What every operations and monitoring team asks

MTTR, the metric of force MTTR – Mean Time to Restore

Is MTTR important if you never have to restore?

The Black Box When a mission critical service

fails and nobody knows why The operations bear trap

“It’s Dead, Jim.”


Tendency to focus on individual sources of data Hawk sees multiple linear streams Tools show multiple linear streams

No real concept of correlation Does a doctor diagnose a disease by only checking your temperature? Actionable, Operational Intelligence comes from the complete picture

Seeing the Digital Trees and Not the Forest


Purposeful Eventing for Monitoring Take what you are given

Hawk is a great place to start Coding for Monitoring

Make your code dial home Build your event inventory

Know who’s talking and what they are saying Surround your event inventory with context

A + B = C

Monitoring the Event Enabled Enterprise


Correlation is key. Context is the lock. Look at your services through your event glasses Cross the streams A complex event processing engine can help

Who does the heavy lifting? There’s a lot of data flying around That’s a lot of numbers to crunch

“It was my understanding that there would be no math.”


So who’s going to do this heavy lifting ?

orSL

SL Corporation


SL Corporation and TIBCO

16

www.sl.com

SL + TIBCO

partnership for 10 years

Real-Time Dashboards for Hawk / Rendezvous

2003-2006

Out-of-Box Monitoring for EMS / BW (TIBCO resells)

2006-2010

Enterprise Application Monitoring

2010-2013+

http://www.sl.com/


RTView Enterprise Monitor

Tell Me When It’s Sick – Not Dead

Get All the Data – correlate it in context

See the Forest Not Just the Trees



High-Level Application Summary Views Drilldown to individual components to investigate

problems



RTView Enterprise MonitorComplete end-to-end visibility into health state of all applications with

drill-down to component detail

RTView Solution Packages / ProductsStand-alone or plug-in packages for specific technologies, e.g.

middleware, app servers, database, infrastructure

RTView Classic Tools for customization, integration, and dashboard construction

Product Line …



Collect, Analyze, and Visualize Data from Multiple Disparate Sources

RTViewEnterprise Monitor RTView

Classic

GenericJVM

Apache/Tomcat

VMware

Amazon EC2

IBMWebSphere

OracleWebLogic

BusinessEvents

ActiveSpaces

OracleCoherence

… and many more

RTView

“IDE”

TIBCOEMS (JMS)

BusinessWorks

OracleGlassfish

IBM/OracleDatabase

CustomPackage

SystemMetrics

TIBCOAMX



This Gets All the Data

Initally viewed as collection of different technologies

How to correlate ?



RTView EM maintains a configuration database for correlation

Application or Service defined as collection of components with varying levels of criticality



On Drilldown see health state of each component by type

Only the alerts relevant to that application are presented



Further drilldown to EMS Servers / Destination Detail and BW Engine / Process Detail



Hawk System Metrics and BusinessEvents Detail



ActiveSpaces and ActiveMatrix Service Data



Tomcat and JVM Metrics



Correlation of metrics Across Components



Diagram Views Created By RTView Builder



How to Reduce MTTR – or eliminate it ?

Or … what is the business value ?



Application / Middleware / Infrastructure Teams do NOT talk to one another !

They talk to Management and blame one another !

RTView Helps them see the same data and enhance collaboration !



Application Support people are overwhelmed with data !

Huge Amounts of Time Wasted Looking for what is relevant

RTView Helps them see only data that they need to see for their job !

Self-Service Views



Scale to Very Large Organizations

One Monitoring Platform across Regions / Departments / Technologies



Resources / SL Booth

www.sl.com

End-To-End Monitoring White Paper

SL BLOG

http://www.sl.com/


Available after your session on….

TUCON Mobile App

TUCON Website (tucon.tibco.com)

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