tt performance suite - tts gmbh · "tt performance suite from tts supported the bavarian insurance...

tt performance suiteThe all-in-one solution

for corporate knowledge transfer

t t s k n ow l e d g e m at te r s . www.t t-s .com

Contents

Overview ............................................... 3

tt knowledge force ........................... 8

tt guide ................................................. 13

Highlights ............................................ 18

Contact ............................................... 22


http://www.tt-s.com

tt performance suite

Overview


http://www.tt-s.com

The full program

All those things your employees need

to know – and all those skills they require

to successfully perform their work

duties – are changing at an astonishingly

fast pace. This means that they contin-

ually have to learn just to keep up. But help

is at hand in the form of tt performance

suite, allowing you to optimally support

them every step of the way. After all,

our software package comes equipped

with tools for the two learning strat-

egies which are so crucial to corporate

skills acquisition programs:

• formal learning within the frame-

work of traditional training, e-learning

or courses, along with

• application-oriented or on-the-job

learning at precisely the moment when

a problem or knowledge gap arises –

i.e. at the "moment of need".

Hit the nail on the head

By adopting a combination of formal

and application-oriented training opportu-

nities, you can radically improve the

efficiency and flexibility of your business's

employee qualification measures by

gearing them specifically toward your em-

ployees' respective current level of knowl-

edge. This means that every employee

just has to learn what they actually need

and only when they actually need it.

tt performance suite allows you to provide

employees with knowledge that is pre-

cisely tailored to suit their needs, in a quick,

simple and cost-effective manner.

Communicate the necessity

Change Management

Communicate process understanding

Basic knowledge

Implementation support

Procedural knowledge

Information events, presence training,

web-based training, virtual classroom

Step-by-step instructions, input helps,

quick reference cards, documentation, coaching

Form

al L

earn

ing

Perf

orm

ance

Supp

ort

Formal Learning and Performance Support


tt performance suite | Overview | t t knowledge force | t t guide | Highl ights 4/22

http://www.tt-s.com

The transfer of knowledge in all its variations

Do you want

• to convey basic know-how and build

on this knowledge?

• to train your employees not just locally,

but worldwide?

• to document your processes for

training, optimization and compliance

purposes?

• to create learning content and hold

formal training sessions?

• to offer your employees solutions to

problems directly at their workstation at

precisely the "moment of need"?

• to ensure that your employees are able

to perform routine – and exceptional

– tasks error-free at all times?

• to manage knowledge centrally, but make

it available in a decentralized manner?

• to make expert knowledge available to

all, without having to commit your

experts to long-term training activities?

You need

• state-of-the-art authoring tools

for the creation and management of

learning content.

• high-performance software that is

capable of delivering crucial information

to your employees (when necessary,

directly to their workstation) right at the

moment when it's actually required.

What you get

A super-efficient software package:

tt performance suite comes with user-

friendly, highly intuitive authoring

tools that make light work of creating learn-

ing content of impeccable quality.

But that's not all: It also supports a huge

range of formats such as click helps

or web-based training. The resulting docu-

ments are not only available to users

centrally via a Learning Content Manage-

ment System (tt knowledge force),

but also decentralized and accessible at all

times during the work process in the

form of Performance Support (with tt guide).

Distribution

UsageProduction

Structuring



http://www.tt-s.com

Twin-pack performance


tt knowledge force tt guide

This component is primarily geared toward

the production of content for the formal learning

scenario (Learning Content Management System).

The software is designed to support every

phase of your project – from the planning and

design phase right up to the publication of

all training content – with clearly structured steps

and various automated processes.

Learning Content Management System

Software solutions dedicated to the storage

and maintenance of learning content are known as

Learning Content Management Systems. They

encompass everything from the creation and sav-

ing of learning content, including subsequent

reuse, right up to the automated display of training

material.

User support takes center stage with this com-

ponent. With tt guide at their side, your employees

can access specially tailored support whenever

the need arises. All this directly at their workstation,

and instantly.

Performance Support

Performance Support provides comprehensive

assistance which is available to employees directly

from their workstation. It can come in the form

of software or a different resource (e.g. printed or

technical) which is made available exactly at the

moment of need and offers just the right amount

of workplace support and assistance to ensure

that the user's current task can be completed

successfully.

While both components in tt performance

suite can be implemented separately,

you obviously get more "bang for your IT

buck" when used together. You can

choose between the Quickstart Edition or

the Professional Edition.

"tt performance suite from tts supported

the Bavarian Insurance Chamber in setting up

a training cascade for over 3,000 sales

partners. The new training can be accessed

everywhere – which is not only hugely

time-saving, but also means that our agents

have more time for what really matters:

advising customers and sales."

MAREK KUBEK AGENCY SALES, BAVARIAN INSURANCE CHAMBER



http://www.tt-s.com

The perfect combination for successful learning

Both forms of learning – formal learning

and Performance Support – have their

own strengths and weaknesses. In the case

of formal learning, knowledge is con-

veyed in a structured and systematic man-

ner. Alas, it is safe to assume that course

participants will have forgotten over

half of what they learned one hour after

training. And they'll only have retained

a third of their new-found knowledge by

the next day. Knowledge is retained (or

rekindled) only in cases where the new

information is immediately applied.

Application-oriented, on-the-job learning

via Performance Support is ideal for ensur-

ing that a solution to the problem is quickly

found. But these solutions usually don't ex-

plain the bigger picture, meaning that users'

general understanding of the overall

context is rarely boosted by such measures.

The greatest learning success can be

achieved by combining formal learning

and Performance Support. It enables a

training start closer to go-live. Less

acquired knowledge will be forgotten.

After go-live the performance with

Performance Support is much higher

than without – a strategy which more and

more companies now pursue.

Formal learning & Performance Support

go-live

time

tts approach: learning on-the-job with Performance Support

learning curve

learning on-the-job

forgetting curvebased on Ebbinghaus

pe

rfo

rman

ce



http://www.tt-s.com


tt knowledge forceThe Learning Content Management System

that leaves nothing to be desired


http://www.tt-s.com

Content creation made easy

With tt knowledge force at their fingertips,

your authors will find it really easy to

produce professional and standardized

learning content. Such content can

then be logically structured with the help

of course categories and course sections.

Alternatively, it's also possible to classify

content along the lines of business pro-

cesses or topics. And it makes absolutely

no difference whether the content

is produced for IT applications or non-IT

topics, such as soft skills or compliance.


9/22tt performance suite | Overview | tt knowledge force | t t guide | Highl ights

http://www.tt-s.com

IT documentation with maximum ease

In the IT environment, documentation

is created via a recording – for applications

involving ERP systems, MS Office or CRM

software, for example. When recording

with tt knowledge force, it doesn't matter

in the slightest whether the application

was manufactured by SAP, Microsoft, Sales-

force or other providers.

One recording session is all you need

to create various learning media. While

your subject matter experts perform a

particular procedure, tt knowledge force

automatically and simultaneously gen-

erates various formats from the recording

(single sourcing). Depending on your

license type, this content can then be im-

mediately accessed in different formats

as web-based training, IT documentation

or a step-by-step list.

And you can choose between various out-

put formats, such as Word, PDF or HTML.

Needless to say, the resulting documents

will feature your company's very own

corporate design, without any additional

effort on your part. This further minimizes

the time and effort your experts need to

invest in the creation of learning content.

From local to global

A huge advantage for companies who

operate internationally: The automatic

re-recording function is a big help

when it comes to translating material into

different languages.

You can use the original document to

re-record processes in another language's

user interface. All enhancements of

the original document are retained. This

makes light work of translation into

different languages. And should something

subsequently change, the version com-

parison makes it really easy to identify the

resulting training deficit.



http://www.tt-s.com

The world beyond IT

But what about situations where you want

to create training material that has

absolutely nothing to do with IT? No prob-

lem. Being the ultimate in professional

authoring software, tt knowledge force

can also support you in creating web-

based training with different content, such

as compliance or soft skills.

The templates provided, along with role-

based revision and release workflows,

ensure consistency and across-the-board

quality.



http://www.tt-s.com

Get straight down to business!

Authors will quickly get the hang of

tt knowledge force thanks to its highly

intuitive user interface. Its design and

layout are inspired by MS Office, making it

much easier for users to find their bear-

ings. The functions are sorted and arranged

in accordance with their frequency of

use, thereby ensuring optimal ergonomics.

The software's "What you see is what you

get" principle is an extremely practical

feature, as this gives the author a preview

during the actual creation process of

how the learners will subsequently be

guided through the training.

The two text-to-speech cloud services from

Acapela and ReadSpeaker can be seam-

lessly integrated. Content can be preselec-

ted for users based on their function –

or "role" – within the company and made

available in a targeted manner. This

means that they only have to deal with con-

tent that is actually relevant to their needs.

"Creating the learning modules was a quick

and flexible procedure thanks to

tt knowledge force. This meant that we were

able to train the employees of several

of our clients simultaneously, instead of one

after the other as was the case with

the old train-the-trainers method. Our new

"Horizon" load planning software was

therefore able to go live exceptionally fast.

And that's not all: We can now apply the

solution to all future "Horizon" applications."

PEG WYSE PROJECT MANAGER & TRAINING ADMINISTRATOR, SITA



http://www.tt-s.com


tt guideDirect and immediate assistance: Performance Support


http://www.tt-s.com

Problem solved in a matter of seconds

tt guide allows your employees to access

information and learning content directly

at their workstation and exactly at the

moment when assistance is required. A

big help to users, especially when deal-

ing with workflows which are new, com-

plex, modified or rarely used.

Whenever users are at a loss as to how

to proceed, they just have to click the

Help button to access immediate custom-

ized support. This is possible due to

the fact that all content has been tailored

in advance to match the employee's

respective function, or role, within the com-

pany. Not only that, but content is also

linked to the business applications (the all-

important context) that are relevant to

their position. As a general rule of thumb,

help should become available after a

maximum of two clicks and 10 seconds.

Help in all its variations

Depending on the nature of the information

requirement, employees can choose

between simple field helps, innovative step

lists (guides), self-learning material, process

flows or detailed information. The vari-

ous Help categories on offer, also known

as Performance Support Categories,

can be individually created and assigned in

accordance with the client's needs.

"Prior to the implementation of tt perfor-

mance suite, it took 10 to 15 minutes to get

an answer to a single query regarding

a business process. But nowadays it only

takes a minute."

KENT KARLSSON BUSINESS DEVELOPMENT MANAGER AT WASA KREDIT AB

tt guide complies with the three

principles of Performance Support

as compiled by Bob Mosher:

• Embedded in the workflow

• Contextual in relation to appli-

cations and roles

• Just enough info and in a form

that suits the business process


14/22tt performance suite | Overview | t t knowledge force | tt guide | Highl ights

http://www.tt-s.com

Step by step to the goal

If, for example, a user is in the middle of

the "Create Sales Order" SAP transaction

and encounters a problem, they can

choose between three different types of

support:

• a field help with explanatory text regard-

ing the order type,

• instructions that support the user

step by step in filling in the screen, e.g.

for a forward order,

• the process view which allows the user

to find their bearings within the

overall process and access customized

help as required.

Field help Step-by-step instructions

Process view

In this example, users receive

color-highlighted tailored

information (here in blue) of

interest to their defined role

(Head of Sales).



http://www.tt-s.com

Content at the touch of a button

The Guide Creator in tt guide is an

easy-to-use tool for the recording of new

guides. Its user interface features all

essential functions and can be operated

intuitively. This makes it not just ideal

for authors, but also for other colleagues

eager to record content – which can

come in very handy, such as during the

handover process when an employee

is about to head off on vacation. User-

generated content can therefore become

reality (optional).

Once transactions have been

recorded by subject matter

experts, sensitive data can

(needless to say) be grayed-out

prior to publishing the guide.



http://www.tt-s.com

Ideal for all types of content

Naturally, it is also possible to load and man-

age third-party documents. This makes it

extremely easy for employees to access in-

formation on non-IT procedures (for exam-

ple) during their daily work routine, allowing

them to locate such information quickly

and easily with the help of the tt guide's sug-

gest search function. Performance Support

Categories facilitate the optimal grouping

of this type of material according to content,

before making it available to users.

"We opted for tt performance suite due to the

fact that it can be perfectly integrated with SAP

and because the software covers all our usage

scenarios – from testing and user training

and documentation, all the way up to real-time

Performance Support. We have received excep-

tionally positive feedback, both from users and

authors (…), wherever Bekaert does business."

SOFIE DE PAUW PROJECT MANAGER, BEKAERT



http://www.tt-s.com


Highlights


http://www.tt-s.com

Benefits at a glance

A Reduced cost and outlay

thanks to• a minimal outlay for the creation of

training material,

• huge time savings for training and

support staff,

• a quicker learning success due to

the combination of two learning

strategies,

• the reusability of training material –

worldwide and in various languages

or formats,

• translation support,

• updating support,

• a reduction in cost-intensive

classroom training, and

• the minimization of queries

submitted to support functions and

subject matter experts.

A Improved process under-

standing / simplified change

processes

A Smooth scalability thanks to

the client-server principle

A Flexibility regarding the time

of learning

A Error reduction

A Motivational boost thanks to

an improved understanding, and

therefore acceptance, of

IT applications and processes

A Increased efficiency

A Concentration

on core tasks

A Less time spent on

searching for knowledge

A Shorter training period

in the event of• a role change

• process changes

• IT changes

A Minimization of the loss of

expert knowledge

A Minimization of

rollout risks


19/22tt performance suite | Overview | t t knowledge force | t t guide | Highlights

http://www.tt-s.com

Tailored system support

tt performance suite allows you to define

the level of system support: You have the

choice between the on-premises solution

or our cloud offer. The cloud solution

means you can choose between simple

managed hosting and full SaaS.

Available worldwide

To ensure the availability of tt performance

suite in the cloud, we have engaged

Amazon Web Services as our powerful

technology partner. This means you

enjoy worldwide access to our failsafe,

high-performance software solution.

Opting for the cloud solution brings many

benefits:

• a reduction in operating costs

• a quick project launch

• dynamic scalability

• high availability

• security and data protection

Fully integrated

No matter whether you choose to pursue

a cloud strategy or favor an on-premises

solution, one thing's sure: tt performance

suite can be optimally incorporated

into your system landscape. Furthermore,

integration standards such as SCORM 1.2

ensure that learning content can be

easily transferred to your Learning Manage-

ment System.

The suite even comes with a ready-made

interface for SAP SuccessFactors.

This allows you to create an integrated

learning environment and say good-

bye to the days of stand-alone solutions.

Not only that, but the content in tt knowl-

edge force can also be integrated with

Aris and other Business Process Modeling

tools (BPM).



http://www.tt-s.com

Our references

Over 4,000,000 users

Over 5,000 authors

Over 500 happy customers

in more than 20 countries

Domestic and international companies in

Europe, Asia and America are highly

impressed by our products and services.

The company logos shown here re-

present just a few of our over 500 satisfied

customers, and are our best reference.

You too can benefit from our decades of

knowledge management experience in

the field of international software rollouts,

IT documentation projects, change

management or compliance initiatives and

the launch of new products.



http://www.tt-s.com

Want to find out more? We're happy to help!

United Kingdom

16th Floor Portland House

Bressenden Place

Victoria, London, SW1E 5RS

T +44 20 7869-8022

ttsGermany

Schneidmühlstraße 19

69115 Heidelberg

T +49 6221 894 69-0

F +49 6221 894 69-79

E [email protected]

USA

Chrysler Building

405 Lexington Ave, PMB 319

New York, NY 10174

T +1 646 825-3070

http://www.tt-s.com

tt performance suite - tts gmbh · "tt performance suite from tts supported the bavarian insurance...

Documents