Information Sheet

Collections can be an expensive proposition that requires ongoing investment in order to sustain

technology, keep pace with demand, manage employee training and turnover, and ensure

governmental regulation compliance. TSYS Managed Services can optimize your collections

efforts utilizing leading technology and our in-house experts that are trained on the latest methods

and techniques.

THE PRODUCT TSYS Managed Services’ end-to-end solutions will meet all your collections’ needs, including outbound dialing, virtual dialing, unique skiptracing functionality, multi-channel communications and near-shore options.

Our collections’ subject-matter experts use tactical negotiation skills to ensure adequate payment arrangements while providing exceptional customer service to strengthen the relationship between you and your customers.

THE VALUEPartnering with TSYS Managed Services for collections can lower delinquency, maintain and enhance customer relationships, and ensure adherence to industry

requirements and regulations, all while allowing you to focus more on your core business functions. We have a unique view of this dynamic industry and know what processes and techniques work best to improve collections.

TSYS Managed Services’ CollectionsOptimize your collection efforts with TSYS Managed Services.

www.tsys.com

Our mission is two-fold: to help you grow your business and to boost your

bottom line performance. We do this by offering support for a variety of

card programs — including commercial and consumer credit, debit, retail

and prepaid — across all TSYS processing platforms globally.

TSYS Managed Services’ Collections | Optimize your collection efforts

THE FEATURESWe work as an extension of your organization by serving as representatives of your brand, and can customize our collection techniques according to your needs. Choose from domestic or global, multi-lingual service models with virtual agents, live agents, or a mixed interactive dialer. Our multi-channel approach for enhanced collections helps manage cardholder communications more effectively and improve right party contact. Other valuable features include:• Champion/Challenger scenarios

for comparative purposes and continuous learning

• Unique and proven skiptrace processes, which improve the effi ciency of collection efforts by locating potential contact numbers on debtors and verbally verifying the accuracy of the number

• Capability to quickly adjust staffi ng levels according to your organization’s need

• Broad range of collection services in consumer and commercial cards, retail, healthcare and other market segments to meet a variety of customer needs

• Our collections team routinely holds business reviews, providing trends, insights and recommendations for our customers

© 2011 Total System Services, Inc.® All rights reserved worldwide. Total System Services, Inc., and TSYS® are federally registered service marks of Total System Services, Inc., in the United States. Total System Services, Inc., and its affi liates own a number of service marks that are registered in the United States and in other countries. All other products and company names are trademarks of their respective companies. (01/11)

africa+27 21 5566392 +7 495 287 3800

commonwealth of independent states

+911204191000

india & south asia

+603 2173 6800asia-pacific

+44 (0) 1904 562000europe

+1.706.649.2307

north & central america,mexico & the caribbean south america

+55.11.5501.2081middle east +971 (4) 391 2823

japan+81 3 6418 3420

ask about:TSYS Managed Services is your strategic

partner for customer support and contact

center solutions.

Our services include:

• Customer service

• Risk/fraud management services

• Back-offi ce services

• Disputes and chargebacks

• Collections

TO LEARN MORE

about how to optimize your collections efforts utilizing best-in-class technology and expertise, contact TSYS Managed Services at +1.480.333.7934 or mssales@tsys.com. You can also visit us on the web at http://www.tsys.com/managedservices.

Specialty Collections

Near Shore/Offshore Options

Figure 1

Outbound Calls

Inbound Calls

Skiptrace

Champion/Challenger

Compliance Training

Quality Testing

ConsultativeApproach

Multi-channelContact

MANAGED SERVICES

COLLECTIONS