ts troubleshooting r61s13

Touchstone® TelephonyTroubleshooting GuideRelease 6.1 Standard 1.3Date: June 2009

Chapter 1: Interpreting AlarmsThis chapter describes alarms supported by the TS6.1 firmware.

Chapter 2: Interpreting LogsThis chapter describes log reports supported by the TS6.1 firmware.

Chapter 3: T roubleshootingThis chapter provides troubleshooting information for operators.

Chapter 4: Using the Pass word o f the Day ToolThis chapter describes the purpose and usage of the ARRIS Pass-word of the Day (PWoD) tool.

Chapter 5: Using the T roubleshooting CLITouchstone firmware supports a low-level CLI interface to theeMTA for troubleshooting purposes.This chapter describes theavailable commands.

Chapter 6: MAIN Mode CommandsThe MAIN mode commands provide a low-level interface to thecable modem hardware for troubleshooting and diagnostics.

© 2004–2009 ARRISAll rights reserved

Pr inted in the USA

The infor mation in this document is subject to change without notice. The statements, configurations, technical data,and recommendations in this document are believed to be accurate and reliable, but are presented without express orimplied warranty. Users must take full responsibility for their applications of any products specified in this document.The infor mation in this document is proprietar y to ARRIS.

ARRIS, C3™, C4®, and Touchstone® are trademar ks or registered trademar ks of ARRIS Group, Inc. Cadant® is aregistered trademar k of ARRIS Group, Inc. All other trademar ks and registered trademar ks are the property of theirrespective holders.

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Touchstone® Telephony Release 6.1 Standard 1.3 June 2009

Publication history

June 2009 Release 6.1 Standard 1.3 version of this document for TS6.1 MSUP3.

Januar y 2009 Release 6.1 Standard 1.0 version of this document for TS6.1.

September 2007 Release 5.2 Standard 1.1 version of this document for TS5.2.

May 2007 Release 5.1 Standard 1.0 version of this document for TS5.1.

December 2006 Release 5.0 Standard 2.0 version of this document for TS5.0 MSUP.

October 2006 Release 5.0 Standard 1.0 version of this document.

December 2005 Release 4.6 Standard 1.0 version of this document.

Release 4.5 Standard 2.0 version of this document for TS4.5 MSUP 2.

November 2005 Release 4.5 Standard 1.0 version of this document for TS4.5 MSUP 1.

April 2005 Release 4.4 Standard 2.0 version of this document for MSUP3.

March 2005 Release 4.4 Standard 1.0 version of this document.

December 2004 Release 4.3 Standard 1.0 version of this document.

Troubleshooting Guide Release 6.1 Standard 1.3 June 2009

iv Publication history

August 2004 Release 4.2 Standard 1.0 version of this document.

Release 4.1 Standard 2.0 version of this document.

April 2004 Release 4.1 Standard 1.0 version of this document.

September 2003 Release 3.2 Standard 1.0 version of this document.


Contents

Audience ....................................................................................... xxixIn this Document ........................................................................... xxixTerminology .................................................................................... xxx

Interpreting Alarms 1MTA Alar m Format ............................................................................ 1

Examples .................................................................................... 3SNMP Example .................................................................... 3Syslog Example .................................................................... 3

Alar m Summar y ................................................................................ 4Alar ms ............................................................................................... 4

Call Agent Loss of Communications ........................................... 4Po wer Supply Telemetr y ............................................................. 4Voice Line Failure ........................................................................ 6Voice Line Total Failure ............................................................... 6MTA PROV HALT: No TOD available .......................................... 7SIP Authentication Failure ........................................................... 7SIP Registration Timeout ............................................................ 7SIP Proxy Loss of Communications ............................................ 8SIP General Failure ..................................................................... 8SIP Networ k Failure .................................................................... 8

Interpreting Logs 11Log Handling ................................................................................... 11

SNMP Traps .............................................................................. 11Syslog Messages ...................................................................... 12Tr ap Example ............................................................................ 12

Log For mat ...................................................................................... 12Cable Modem Log For mat ........................................................ 12MTA Log For mat ....................................................................... 13

Common Infor mation ....................................................................... 15eMTA States .............................................................................. 15eMTA Line States ...................................................................... 15eMTA Batter y States ................................................................. 16

Log Summary .................................................................................. 17ARRIS CM Event Summary ...................................................... 17ARRIS MTA Event Summary .................................................... 17


vi Contents

State Change Events ................................................................ 18Voice Line State Change .................................................... 19State Change ..................................................................... 19Po wer Supply Telemetr y ..................................................... 19

Cer tificate Downloading Logs .......................................................... 20MTA Root Certificate download Failed ...................................... 20MTA Secur ity: Ser vice Provider Certificate Chain ValidationFailed.......................................................................................... 20MTA Root Certificate download Retry ....................................... 21MTA Root Certificate download Complete ................................ 21

MTA Logs ........................................................................................ 21Voice Line Diag Failed .............................................................. 21Voice Line Diag Passed ............................................................ 22Voice Line State Change .......................................................... 22Voice Line Protection State Change ......................................... 23Voice Line Loop Current Change to High ................................. 23Voice Line Loop Current Change to Normal ............................. 23State Change ............................................................................ 23CATV Change ........................................................................... 24Updating CallpFeatureSwitch MIB ............................................ 24Po wer Supply Telemetr y Log .................................................... 24MTA TFTP: No Channel ............................................................ 25MTA TFTP: Successful ............................................................. 25MTA TFTP: File Not Found ....................................................... 25MTA TFTP: Protocol Error: TFTP Init ........................................ 25MTA TFTP: Protocol Error: TFTP Open .................................... 26MTA TFTP: Protocol Error: TFTP Read .................................... 26MTA TFTP: Protocol Error: TFTP Close ................................... 26MTA TFTP: Protocol Error: TFTP DB Access ........................... 27MTA TFTP: Config File Error ..................................................... 27MTA TFTP: Failed ..................................................................... 27MTA PROV: Failed .................................................................... 27MTA PROV: Successful! ............................................................ 28Could not resolve FQDN for TFTP Server Overr ide ................. 28

Loop Voltage Management Logs ..................................................... 28Loop Voltage Mgmt: Policy Missing .......................................... 28Loop Voltage Mgmt: Policy Out of Range ................................. 29Loop Voltage Mgmt: Policy Change to X ................................... 29Loop Voltage Mgmt: Policy 3 Timer Out of Range; DefaultValue Used..................................................................................... 29

Fir mware Download Logs ................................................................ 30Touchstone Firmware Upgrade Failed Before DownloadAttempt............................................................................................. 30Touchstone Firmware Upgrade Failed ...................................... 31Touchstone Firmware Upgrade Successful .............................. 31

SSH Login Attempt Notifications ..................................................... 32SSH LOGIN ACCEPTED .......................................................... 32SSH LOGIN REJECTED .......................................................... 32

Non-Ser vice Affecting DHCP Renew Logs ..................................... 33CM DHCP RENEW: Lease Renewal delay; Voice line


Contents vii

offhook.................................................................................................. 33CM DHCP REBIND: Lease Renewal delay; Voice lineoffhook................................................................................................. 33MTA DHCP RENEW: Lease Renewal delay; Voice lineoffhook................................................................................................ 33MTA DHCP REBIND: Lease Renewal delay; Voice lineoffhook................................................................................................ 33

ARRIS-Propr ietary Syslog Messages ............................................. 34Missing TFTP Server Address Overr ide FQDN in CM config ... 34VQ Threshold ............................................................................ 34Wireless Router Module Upgrade Failed .................................. 36Invalid Wireless Router Module Image ..................................... 36

Procedure : Wor king with CallP and DHCP Message Trace Logs .. 37Enabling or Disabling MTA DHCP Trace Logs .......................... 37Enabling or Disabling CM DHCP Trace Logs ............................ 38Enabling or Disabling CallP Signalling Logs ............................. 38Viewing Logs Using the CLI ...................................................... 38Viewing Logs Using the Web-based Interface .......................... 39Controlling Logs Using the Web-Based Interface ..................... 40Clear ing Message Trace Logs Using the CLI ............................ 41

Tr oubleshooting 43Over view of Troubleshooting Interfaces .......................................... 43

SNMP MIB Interface ................................................................. 43LED Interface ............................................................................ 43Web-based Interface ................................................................. 43CLI Interface ............................................................................. 43

SSH Access Infor mation .................................................... 44Using MIB Objects for Troubleshooting ........................................... 44

@NetHome MIB (Japan-only) ................................................... 44SNMPv2 MIBs ........................................................................... 44Interface MIBs ........................................................................... 45Cable Device MIBs ................................................................... 47

DocsDevBase Objects ........................................................ 47DocDevSoftware Objects ................................................... 48DocsDevSer ver Objects ..................................................... 49DocsDevEvent Objects ....................................................... 50

ARRIS Cable Modem Device MIB ............................................ 51arr isCmDevBase MIB ......................................................... 51arr isCmDevSoftware MIB ................................................... 52Operational Setup MIB Group ............................................ 53HTTP MIB Group ................................................................ 53DHCP MIB Group ............................................................... 54Other MIB Objects .............................................................. 55

PacketCable Event MIB ............................................................ 55pktcDevEventControl MIB .................................................. 55pktcDevEventThrottle MIB .................................................. 56pktcDevEvProgrammableTable .......................................... 57pktcDevEvFixedTable MIB .................................................. 58pktcDevEventLocal MIB ..................................................... 59


viii Contents

MTA MIB ................................................................................... 60Issues Causing a ‘‘FailOtherReason’’ Provisioning State ... 65Setting up Security Associations ........................................ 67

Signaling MIB ............................................................................ 68Packet Por t MIB ........................................................................ 70ARRIS MTA Device MIB ........................................................... 71

MTA Pow er Supply Over-temperature Objects ................... 75Voice Quality Monitoring MIB Objects ................................ 76

MTA DHCP MIB ........................................................................ 77ARRIS Monitoring MIB .............................................................. 78Loop Diagnostics MIBs ............................................................. 78ARRIS Operational MIB ............................................................ 79ARRIS SIP MIB ......................................................................... 81

Monitor ing End-of-Call Statistics ..................................................... 84Clear ing Counters ..................................................................... 84Device Level End-of-Call Statistics ........................................... 84Last Signaling Message Sent ................................................... 85Line Level Status ....................................................................... 86Per-Call Syslog Reporting ......................................................... 87

Per Call Syslog Report Example ........................................ 88Message Trace Example .................................................... 89

Troubleshooting DHCP Server ........................................................ 89Functional Stages ..................................................................... 89Enabling and Disabling the DHCP Server ................................ 90

DTM602 Controls ............................................................................ 90Reset to Factor y Defaults ................................................................ 91LED Patter ns ................................................................................... 92

Po wer-On Self Test Failure Patter n ........................................... 92Batter y Mismatch ...................................................................... 92Foreign Voltages ....................................................................... 92Patter ns: Nor mal Operation (TM401) ........................................ 93Patter ns: Nor mal Operation (TM402) ........................................ 94Patter ns: Nor mal Operation (TM502, TM602) .......................... 95Differences in TM402 and TM502/TM602 Patter ns .................. 95Patter ns: Nor mal Operation (WTM552/WTM652) ..................... 96

Nor mal Operation (WAN and Battery) ................................ 96Nor mal Operation (LAN and Telephone) ............................ 96

Patter ns: Nor mal Operation (TM504) ........................................ 96Patter ns: Nor mal Operation (TM604) ........................................ 98Patter ns: Nor mal Operation (D11PLUS Loads) ........................ 99Patter ns: Nor mal Operation (TM608) ...................................... 100Patter ns: Nor mal Operation (Telephony Por t) ......................... 100Patter ns: Star tup Sequence (TM401) ..................................... 101

MTA Star tup Sequence .................................................... 101CM Startup Sequence ...................................................... 102

Patter ns: Star tup Sequence (TM402) ..................................... 103MTA Star tup Sequence .................................................... 103CM Startup Sequence ...................................................... 103

Patter ns: Star tup Sequence (Telephony Por t) ........................ 104Patter ns: Star tup Sequence (TM504) ..................................... 104


Contents ix



Master Debug Off Switch .............................................................. 107Inter preting Reset Reasons .......................................................... 108

Nor mal Resets ........................................................................ 108Configuration or Plant-Related Resets ................................... 109Fir mware Recovery Resets ..................................................... 109Disabling Reset Reason Logging ............................................ 109

Common Problems Causing No Dial Tone .................................... 110General Telephony Problems ........................................................ 110

Phantom Dial Pulse ................................................................ 110Web-based Troubleshooting Interface ........................................... 111

Standard Screens ................................................................... 111Status Screen ................................................................... 111HW/SW Versions Screen .................................................. 112Event Log Screen ............................................................. 113Registration Status Screen ............................................... 114Wireless Router Screen (WTM552/WTM652 only) .......... 116RIP Screens ..................................................................... 117

Advanced Screens .................................................................. 118Product Details Screen ..................................................... 119DHCP Parameters ............................................................ 121MTA Parameters Screen .................................................. 122Voice Quality Metrics Screen ........................................... 123CallP/QoS Statistics Screen ............................................. 126Configuration Parameters Screen .................................... 127Scanning Overr ide Screen ............................................... 129CM DHCP Log .................................................................. 129MTA DHCP Message Trace Log ....................................... 130MGCP Message Trace Log .............................................. 131

WTM552 and WTM652 Web-based Configuration Interface ......... 131Status Screen ......................................................................... 132Login Screen ........................................................................... 132Channel and SSID Screen ...................................................... 133

Procedure : Accessing the Troubleshooting Interface ................... 134Access Options ....................................................................... 134Requirements .......................................................................... 134Controlling Access to the Interface ......................................... 134Accessing the Standard Pages ............................................... 135Accessing the Advanced Pages .............................................. 135

Procedure : Using the Scanning Overr ide Screen ........................ 136Example Screen ...................................................................... 136Accessing the Scanning Overr ide Screen .............................. 136Specifying a Downstream Frequency ..................................... 137Clear ing Stored Frequencies .................................................. 137

Procedure : Enabling and Accessing the Troubleshooting CLI ..... 138


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SSH Login IDs ........................................................................ 138Enabling CLI Access Using the Web Pages ........................... 138Enabling CLI Access Using SNMP ......................................... 139Accessing the CLI through Telnet ........................................... 140Accessing the CLI through SSH ............................................. 141

Procedure : Running Line Card Diagnostics ................................. 142Procedure : Running Loop Diagnostics ......................................... 144

About Loop Diagnostics .......................................................... 144Limitations ............................................................................... 147Test Results ............................................................................ 147Running Loop Diagnostics from an SNMP Manager .............. 149Running Loop Diagnostics from the CLI ................................. 149Running Loop Diagnostics from the Web-based Interface ...... 151

Procedure : Managing Voice Quality Monitoring ........................... 154VQM Data ............................................................................... 154Inter preting Results ................................................................. 159Collecting Remote Metrics ...................................................... 161Configur ing Local VQM Reporting .......................................... 162Retr ieving the Last Call Using SNMP ..................................... 162Retr ieving VQM Data Using SNMP ........................................ 163Retr ieving VQM Data Using the CLI ....................................... 165Retr ieving VQM Data Using the Web-based Interface ............ 165Setting VQM Thresholds ......................................................... 169Clear ing VQM Data ................................................................. 169

Procedure : SIP Loopback Testing ................................................ 171Loopback Suppor t ................................................................... 171

Procedure : Using the Troubleshooting CLI ................................... 172Debugging Call-related Features ............................................ 172Debugging Signal-related Issues ............................................ 173Debugging Fax/Modem Issues ............................................... 173Debugging DSP-related Issues ............................................... 173Debugging Echo Cancellation ................................................. 174Debugging Caller ID Issues .................................................... 174Debugging VMWI Issues ........................................................ 175Debugging Traffic-related Issues ............................................ 175Debugging SIP Related Issues ............................................... 175

Using the Pass word o f the Day Tool 177About the Password of the Day Tool .............................................. 177Procedure : Using the PWoD Tool ................................................. 178

Generating a Single Password ................................................ 178Generating a List of Passwords .............................................. 178Changing the Seed ................................................................. 179Generating a Operator-Defined Password .............................. 179

Using the T roubleshooting CLI 181Operating Modes ........................................................................... 181Console Mode Commands ............................................................ 181

Moving Between Modes .......................................................... 182


Contents xi

/ log ................................................................................... 182/ flash ................................................................................ 182/ pow er .............................................................................. 182/ rf ..................................................................................... 182/ inet .................................................................................. 182/ tlm ................................................................................... 182/ disp ................................................................................. 182/ system ............................................................................ 183/ module ............................................................................ 183/ mta ................................................................................. 183/ cm ................................................................................... 183/ dhcp ................................................................................ 183/ dsp .................................................................................. 183/ callp_cp .......................................................................... 183/ sec .................................................................................. 183/ lc ..................................................................................... 183/ wrm ................................................................................. 184/ dp ................................................................................... 184/ rip ................................................................................... 184co ...................................................................................... 184quit .................................................................................... 184

General Console Commands ........................................................ 184status ...................................................................................... 184!reset ....................................................................................... 185!rdefault ................................................................................... 185histor y ..................................................................................... 185!logout ..................................................................................... 185persist ..................................................................................... 185

Log Sub-Mode Commands ........................................................... 186/ ............................................................................................... 186default ..................................................................................... 186display ..................................................................................... 186flash ........................................................................................ 187fldump ..................................................................................... 188exc .......................................................................................... 189dexc ........................................................................................ 189arr is_ts .................................................................................... 189ti_ts ......................................................................................... 190foreground ............................................................................... 190master_off ............................................................................... 190buffer ....................................................................................... 190!elog ........................................................................................ 191rrdmp ....................................................................................... 191

Flash Sub-Mode Commands ......................................................... 192/ ............................................................................................... 192flashinfo ................................................................................... 192device ...................................................................................... 193nvmstatus ................................................................................ 194bankstatus ............................................................................... 195checklock ................................................................................ 196


xii Contents

download Sub-Mode ............................................................... 197Po wer Sub-Mode Commands ....................................................... 197

powerstat ................................................................................ 197usb .......................................................................................... 198wdt .......................................................................................... 198uar t0 ........................................................................................ 198uar t1 ........................................................................................ 198i2c ........................................................................................... 198gpio ......................................................................................... 198pci ........................................................................................... 198sar ........................................................................................... 198bbif .......................................................................................... 198emif ......................................................................................... 198hdlc ......................................................................................... 199dsp .......................................................................................... 199ram .......................................................................................... 199rom .......................................................................................... 199pdma ....................................................................................... 199bist .......................................................................................... 199des .......................................................................................... 199tmr0 ......................................................................................... 199tmr1 ......................................................................................... 199emac0 ..................................................................................... 199emac1 ..................................................................................... 200scc ........................................................................................... 200docbrg ..................................................................................... 200uhpi ......................................................................................... 200tdm .......................................................................................... 200pga .......................................................................................... 200mdio ........................................................................................ 200codec ...................................................................................... 200ephy ........................................................................................ 200usbcore ................................................................................... 200usbpll ....................................................................................... 201vlynq ........................................................................................ 201vlynqclk ................................................................................... 201docpll ....................................................................................... 201

RF Sub-Mode Commands ............................................................. 201/ ............................................................................................... 201read ......................................................................................... 201wr ite ........................................................................................ 201cmstatus .................................................................................. 201dstatus .................................................................................... 202ustatus .................................................................................... 202dfreq ........................................................................................ 203ufreq ........................................................................................ 203tune ......................................................................................... 203pscan ...................................................................................... 203dump ....................................................................................... 203top ........................................................................................... 204


Contents xiii

attenuation .............................................................................. 204gain ......................................................................................... 204symrate ................................................................................... 204modulation .............................................................................. 204derotbw ................................................................................... 205acqrange ................................................................................. 205temperature ............................................................................. 206sw eep ...................................................................................... 206spurhunt .................................................................................. 207dsavg ...................................................................................... 207backoff .................................................................................... 207delay ....................................................................................... 208scanmode ............................................................................... 208clearcw .................................................................................... 208ber t .......................................................................................... 208feccheck .................................................................................. 209chargepoint ............................................................................. 209chargepump2 .......................................................................... 209uspwrbypass ........................................................................... 209txcorrect .................................................................................. 209exponent ................................................................................. 209usppm ..................................................................................... 209catvio ....................................................................................... 210qamdetect ............................................................................... 210resetphy .................................................................................. 210restar tphy ................................................................................ 210chanstep ................................................................................. 210ufoffset .................................................................................... 210scanfreq .................................................................................. 211tuneroffset ............................................................................... 211voltages ................................................................................... 211maxtxgain ................................................................................ 211mt2050 .................................................................................... 211mtw ......................................................................................... 211mtlo ......................................................................................... 212mtwlo ....................................................................................... 212mt2064 .................................................................................... 212mt64w ..................................................................................... 212mt64dc .................................................................................... 212mt64agc .................................................................................. 213txlimits ..................................................................................... 213freqoffset ................................................................................. 213iconverter ................................................................................ 214chgpump ................................................................................. 214fcompare ................................................................................. 214spurcan ................................................................................... 215mt2060adc .............................................................................. 215mt2060 .................................................................................... 215mt6w ....................................................................................... 215setif1 ....................................................................................... 216


xiv Contents

Inet Sub-Mode Commands ........................................................... 216/ ............................................................................................... 216inetstatus ................................................................................. 216set ........................................................................................... 216

Telemetr y Sub-Mode Commands .................................................. 217/ ............................................................................................... 217chgrStatus ............................................................................... 217tlmStatus ................................................................................. 217eprom ...................................................................................... 218alar m ....................................................................................... 218hitempbatsd ............................................................................ 219resetChrgr ............................................................................... 219comStats ................................................................................. 219

Display Sub-Mode Commands ...................................................... 220/ ............................................................................................... 220ssd_update ............................................................................. 220flash ........................................................................................ 220resume .................................................................................... 220all_on ...................................................................................... 220all_off ...................................................................................... 220cycle ........................................................................................ 220

System Sub-Mode Commands ..................................................... 221/ ............................................................................................... 221sysinfo ..................................................................................... 221http_all .................................................................................... 225callp ......................................................................................... 233cm_ifData ................................................................................ 234cm_config ................................................................................ 234ev ents ..................................................................................... 236ftrsw ........................................................................................ 237mta_config .............................................................................. 237mta_device .............................................................................. 239mta_ifData ............................................................................... 240dhcp ........................................................................................ 240secur ity ................................................................................... 241dhcpPkts ................................................................................. 242qos .......................................................................................... 242registration .............................................................................. 242alt_table .................................................................................. 243end_table ................................................................................ 243cable_netpool .......................................................................... 244emac_netpool ......................................................................... 245unalign .................................................................................... 246eth_dump ................................................................................ 246bad_map ................................................................................. 246toggle_concat .......................................................................... 247mac_filter ................................................................................ 247mem_pools ............................................................................. 247ser ial ....................................................................................... 248range ....................................................................................... 248


Contents xv

sm_debug ............................................................................... 249bpi_debug ............................................................................... 249cli_timeout ............................................................................... 249

Module Sub-Mode Commands ...................................................... 249/ ............................................................................................... 249module_table .......................................................................... 249pcable_table ............................................................................ 250wlan_table ............................................................................... 250ncdocsis_tables ...................................................................... 250

MTA Sub-Mode Commands .......................................................... 251/ ............................................................................................... 251replevel (repl) .......................................................................... 251mac-addr ................................................................................. 252ip-par ms .................................................................................. 252disFQDN ................................................................................. 252devpar ms ................................................................................ 252config ...................................................................................... 253provstate ................................................................................. 255provmethod ............................................................................. 255ftrsw ........................................................................................ 255opt177 ..................................................................................... 255mtaDhcpACK .......................................................................... 255mtaEnableLog ......................................................................... 258mtaDispLog ............................................................................. 258mtaClearLog ........................................................................... 259cmDhcpACK ........................................................................... 259cmEnableLog .......................................................................... 261cmDispLog .............................................................................. 261cmClearLog ............................................................................. 262confur l ..................................................................................... 262num-endpnts ........................................................................... 262endpnt-status .......................................................................... 263codex ...................................................................................... 263resetMTA ................................................................................. 263getSig ...................................................................................... 263ev ents ..................................................................................... 264clear-events ............................................................................. 265monMib-ctr ls ........................................................................... 265vqMetr ics ................................................................................ 265vqClear .................................................................................... 267vqLocEnable ........................................................................... 267vqRemEnable ......................................................................... 267subopt3ovrd ............................................................................ 267opt51ovrd ................................................................................ 268

CM Sub-Mode Commands ............................................................ 268/ ............................................................................................... 268cmDhcpACK ........................................................................... 268cmDevFtrSw ........................................................................... 270cmEnableLog .......................................................................... 271cmDispLog .............................................................................. 271


xvi Contents

cmClearLog ............................................................................. 272DHCP Sub-Mode Commands ....................................................... 272

mtaDhcpACK .......................................................................... 272mtaEnableLog ......................................................................... 273mtaDispLog ............................................................................. 273mtaClearLog ........................................................................... 274cmDhcpACK ........................................................................... 274cmEnableLog .......................................................................... 274cmDispLog .............................................................................. 274cmClearLog ............................................................................. 275

DSP Sub-Mode Commands .......................................................... 276/ ............................................................................................... 276dimdbg .................................................................................... 276

dimdbg opt ........................................................................ 276dimdbg ver ........................................................................ 276dimdbg stats ..................................................................... 277dimdbg dump .................................................................... 278dimdbg tcids ..................................................................... 278dimdbg poll stats .............................................................. 279dimdbg set_poll ................................................................ 279dimdbg set_voice_poll ...................................................... 279dimdbg msg ...................................................................... 279dimdbg prof_define ........................................................... 279dimdbg test_poll_period ................................................... 279dimdbg show_reflection_page .......................................... 280dimdbg power ................................................................... 280

ccudbg .................................................................................... 281dadbg ...................................................................................... 281

dadbg usage ..................................................................... 281dadbg dnld ........................................................................ 281dadbg image ..................................................................... 281dadbg base ....................................................................... 282dadbg chan ....................................................................... 282dadbg overlay_pcm_lbrc .................................................. 282dadbg chan_alloc_order ................................................... 282dadbg sec_alloc ............................................................... 282dadbg sec_config ............................................................. 282dadbg sec_show .............................................................. 283

dsimdbg .................................................................................. 283dsimdbg show .................................................................. 283dsimdbg select ................................................................. 283

rtcpdbg .................................................................................... 283spy .......................................................................................... 284dsp .......................................................................................... 285

dsp tone ............................................................................ 285download ................................................................................. 285config ...................................................................................... 285unconfig .................................................................................. 285allocChannel ........................................................................... 285freeChannel ............................................................................ 286


Contents xvii

reqCoding ............................................................................... 286reqNullCoding ......................................................................... 286state ........................................................................................ 286tone ......................................................................................... 286setvp ....................................................................................... 286jitter mode ................................................................................ 287nomjitter .................................................................................. 287maxjitter .................................................................................. 287reconfig ................................................................................... 288echo ........................................................................................ 288nlplevel .................................................................................... 288echotail .................................................................................... 288looprx ...................................................................................... 289looptx ...................................................................................... 289rtcp_info .................................................................................. 289rxtx_stat .................................................................................. 289err_stat .................................................................................... 290level_stat ................................................................................. 291vp_stat .................................................................................... 291echo_stat ................................................................................ 292gain_req .................................................................................. 293ecpath_coeff ........................................................................... 293traffic ....................................................................................... 293restar t ...................................................................................... 293mft_open ................................................................................. 293mft_close ................................................................................. 293detect_tone ............................................................................. 293cps .......................................................................................... 294vbdbitmap ............................................................................... 294vbdmin .................................................................................... 294vbdnom ................................................................................... 294vbdmax ................................................................................... 295customjitter .............................................................................. 295custommin ............................................................................... 295customnom ............................................................................. 295custommax .............................................................................. 295info .......................................................................................... 295jitsim Sub-Mode ...................................................................... 295

/ ........................................................................................ 295enable ............................................................................... 296disable .............................................................................. 296settings ............................................................................. 296drop .................................................................................. 297delay ................................................................................. 297loss_off ............................................................................. 297loss_fixed .......................................................................... 298loss_random ..................................................................... 298jit_off ................................................................................. 299jit_fixed ............................................................................. 299jit_shift .............................................................................. 299


xviii Contents

jit_burst ............................................................................. 300jit_random ......................................................................... 301jit_random_win ................................................................. 301jit_rolling ........................................................................... 301debug ............................................................................... 302vp_stat .............................................................................. 303

CallP Sub-Mode Commands ......................................................... 303/ ............................................................................................... 303dds .......................................................................................... 303dlr ............................................................................................ 304dmq ......................................................................................... 304dst ........................................................................................... 304chst ......................................................................................... 305dlid .......................................................................................... 306callpEnblLog ........................................................................... 306callpDispLog ........................................................................... 306callpClrLog .............................................................................. 307trace ........................................................................................ 307mgcp ....................................................................................... 308change_ne .............................................................................. 309setgain .................................................................................... 309ftrsw ........................................................................................ 309dtmf ......................................................................................... 310dmon ....................................................................................... 310conn_rec ................................................................................. 314tcid_rec ................................................................................... 317rtcp_info .................................................................................. 318sec .......................................................................................... 319cpq .......................................................................................... 319ipsec_ready ............................................................................. 320parser ...................................................................................... 320lineInfo .................................................................................... 320ring .......................................................................................... 321lcquer y .................................................................................... 321chg_state ................................................................................ 322chg_polar ity ............................................................................ 322chg_alink ................................................................................. 322chg_power .............................................................................. 322set_cadence ............................................................................ 323scwidTest ................................................................................ 323cid ........................................................................................... 323etsi .......................................................................................... 324vmwi ........................................................................................ 324dsp_reset ................................................................................ 324eoc_stats ................................................................................. 324buf_store ................................................................................. 324sig_trace ................................................................................. 325mdfy_r tp .................................................................................. 325ddly ......................................................................................... 325tones ....................................................................................... 325


Contents xix

is ............................................................................................. 326oos .......................................................................................... 326debug_flags ............................................................................ 326rng_cad ................................................................................... 327auto_osi .................................................................................. 327sip_callleg ............................................................................... 328sip_error .................................................................................. 328sip_reg .................................................................................... 328sip_subs .................................................................................. 328sip_trans ................................................................................. 328sip_ftr ...................................................................................... 328accept ..................................................................................... 329check ....................................................................................... 329qos2cp Sub-Mode ................................................................... 329

qos .................................................................................... 329ppmtc2cp Sub-Mode ............................................................... 330

reg .................................................................................... 330is ....................................................................................... 330oos .................................................................................... 330nosync .............................................................................. 330countr y .............................................................................. 330ok ...................................................................................... 331fail ..................................................................................... 331dpass ................................................................................ 331dfail ................................................................................... 331drequest ........................................................................... 331

lc2cp Sub-Mode ...................................................................... 331onhk .................................................................................. 332offhk .................................................................................. 332flsh .................................................................................... 332rng .................................................................................... 332

dsp2cp Sub-Mode ................................................................... 332mod .................................................................................. 332dig ..................................................................................... 332cid ..................................................................................... 333cng .................................................................................... 333v21 .................................................................................... 333faxcd ................................................................................. 333ms ..................................................................................... 334

ca_task Sub-Mode .................................................................. 334oca .................................................................................... 334cca .................................................................................... 334

Secur ity Sub-Mode Commands .................................................... 334/ ............................................................................................... 334info .......................................................................................... 334ipsec_sad ................................................................................ 335ipsec_spd ................................................................................ 336ipsec_db .................................................................................. 337ipsec_stats .............................................................................. 338clear_stats ............................................................................... 339


xx Contents

MEM_stats .............................................................................. 339test_root .................................................................................. 340real_root .................................................................................. 340erase_tkts ............................................................................... 340reset_mta ................................................................................ 341toss_prov ................................................................................ 341toss_cms ................................................................................. 341toss_as .................................................................................... 341sec_display ............................................................................. 341date ......................................................................................... 343

Linecard Sub-Mode Commands .................................................... 344/ ............................................................................................... 344read ......................................................................................... 344wr ite ........................................................................................ 344regdump .................................................................................. 344rread ........................................................................................ 345objdump .................................................................................. 345provision .................................................................................. 345deprovision .............................................................................. 345diag ......................................................................................... 345diagForce ................................................................................ 346dresults ................................................................................... 346lpdiag ...................................................................................... 347lpdiagForce ............................................................................. 347lpresults ................................................................................... 347lpdemo .................................................................................... 348ring .......................................................................................... 348polar ity .................................................................................... 349loopc ....................................................................................... 349hook ........................................................................................ 350tone ......................................................................................... 350idle .......................................................................................... 350xconnect .................................................................................. 350errors ....................................................................................... 351tos ........................................................................................... 351template .................................................................................. 352state ........................................................................................ 352quecp ...................................................................................... 353vbat ......................................................................................... 353ringfreq .................................................................................... 354lcstatus .................................................................................... 354cal_dump ................................................................................ 356flashtmr ................................................................................... 356enableidle ................................................................................ 356

Datapath Sub-Mode Commands ................................................... 357/ ............................................................................................... 357stats ........................................................................................ 357susp ........................................................................................ 357ter m ......................................................................................... 358mode ....................................................................................... 358


Contents xxi

dumpVoice .............................................................................. 358txqueue ................................................................................... 359rtpstats .................................................................................... 359rtpreset .................................................................................... 359vbstats ..................................................................................... 359

Wireless Router Module Sub-Mode Commands ........................... 360/ ............................................................................................... 360display ..................................................................................... 360redirect .................................................................................... 361redirect cancel ......................................................................... 362redirect commit ....................................................................... 362redirect exit ............................................................................. 362redirect help ............................................................................ 362redirect reboot ......................................................................... 362redirect refresh ........................................................................ 362redirect restore ........................................................................ 362redirect save ........................................................................... 362redirect set acl ......................................................................... 362

redirect set acl enable/disable .......................................... 362redirect set acl add ........................................................... 363

redirect set lan ........................................................................ 364redirect set lan ip .............................................................. 364redirect set lan mask ........................................................ 364redirect set lan dhcp ......................................................... 364redirect set lan net ............................................................ 365redirect set lan nat ............................................................ 365redirect set lan domain ..................................................... 365redirect set lan lease ........................................................ 365redirect set lan speed ....................................................... 366

redirect set wlan ...................................................................... 366redirect set wlan region .................................................... 366redirect set wlan ssid ........................................................ 367redirect set wlan ssid broad .............................................. 367redirect set wlan ap .......................................................... 367redirect set wlan ap dhcpc ................................................ 368redirect set wlan mode ..................................................... 368redirect set wlan channel .................................................. 368redirect set wlan secu ....................................................... 369redirect set wlan secu wep ............................................... 369redirect set wlan secu wpa ............................................... 369redirect set wlan secu 8021x ............................................ 370redirect set wlan protec .................................................... 371redirect set wlan qos ........................................................ 371redirect set wlan access ................................................... 371

redirect set pwd ....................................................................... 371redirect set ddns ..................................................................... 371redirect set sap ....................................................................... 372

redirect set sap add .......................................................... 372redirect set sap enable/disable ......................................... 373redirect set sap del ........................................................... 373


xxii Contents

redirect set dmz ...................................................................... 373redirect set dmz enable/disable ........................................ 373redirect set dmz ipaddr ..................................................... 374

redirect set url ......................................................................... 374redirect set url enable/disable ........................................... 374redirect set url add/delete ................................................. 374

redirect set sch ........................................................................ 374redirect set sch blank ........................................................ 375redirect set sch ................................................................. 375

redirect set gp ......................................................................... 375redirect set vs .......................................................................... 376

redirect set vs add/update ................................................ 376redirect set vs enable/disable ........................................... 377redirect set vs del ............................................................. 377redirect set vs default ....................................................... 377

redirect set wan id ................................................................... 377redirect set wan id host .................................................... 377redirect set wan id domain ............................................... 378redirect set wan id mac .................................................... 378

redirect set wan type ............................................................... 378redirect set wan type ........................................................ 378redirect set wan type user ................................................ 379redirect set wan type srv_name ....................................... 379redirect set wan type ras_plan .......................................... 379

redirect set wan ip ................................................................... 379redirect set wan ip dynamic/fix ......................................... 379redirect set wan ip ipaddr ................................................. 380redirect set wan ip mask ................................................... 380redirect set wan ip gw ....................................................... 380redirect set wan dns dynamic/fix ...................................... 380redirect set wan dns ......................................................... 380

redirect set log ........................................................................ 381redirect set log enable/disable .......................................... 381redirect set log mail .......................................................... 381redirect set log mail title .................................................... 382redirect set log mail addr .................................................. 382redirect set log mail alert .................................................. 382redirect set log sch ........................................................... 382

redirect set upnp ..................................................................... 383redirect set secu fw ................................................................. 383

redirect set secu fw enable/disable .................................. 384redirect set secu fw level .................................................. 384

redirect set tz .......................................................................... 384redirect set rm ......................................................................... 386

redirect set rm enable/disable .......................................... 386redirect set rm por t ........................................................... 387redirect set rm ip ............................................................... 387

redirect set rtbl ........................................................................ 387redirect set rtbl enable/disable .......................................... 387redirect set rtbl add ........................................................... 387


Contents xxiii

redirect set rtbl del ............................................................ 388redirect set telnet port ............................................................. 388

redirect set telnet port ...................................................... 388redirect set telnet timeout ................................................. 388

redirect set hpg ....................................................................... 389redirect set guimode ............................................................... 389redirect set l2tp_bcp ................................................................ 389

redirect set l2tp_bcp ......................................................... 389redirect set l2tp_bcp account ........................................... 390redirect set l2tp_bcp hostname ........................................ 390redirect set l2tp_bcp serv_ip ............................................ 390redirect set l2tp_bcp vlan_tag .......................................... 390redirect set l2tp_bcp vlan_id ............................................. 390redirect set l2tp_bcp tun_pkt_dir ...................................... 391

redirect show ........................................................................... 391power ...................................................................................... 392reset ........................................................................................ 392!defaults .................................................................................. 392mode ....................................................................................... 393chkmac .................................................................................... 393

RIP Sub-Mode Commands ........................................................... 393ar pshow .................................................................................. 393routeshow ............................................................................... 393riprouteshow ........................................................................... 393ripdebuglevel ........................................................................... 394ripconfig .................................................................................. 394ripstatus .................................................................................. 394ripsend .................................................................................... 394ripreceive ................................................................................ 394ripauthtype .............................................................................. 394rippassword ............................................................................. 394ripmd5addkey ......................................................................... 395ripmd5delkey ........................................................................... 395

WTM552/WTM652 RIP Commands .............................................. 395set rip iface .............................................................................. 395set rip iface auth ...................................................................... 395redirect set rip iface keyid ....................................................... 396redirect set rip iface key .......................................................... 396redirect set rip iface interval .................................................... 396redirect set rip reset ................................................................ 396

MAIN Mode Commands 397General Infor mation ....................................................................... 397Main Menu Commands ................................................................. 397

config ...................................................................................... 398hwcounters .............................................................................. 400ipcable ..................................................................................... 402macaddr .................................................................................. 402ping ......................................................................................... 402phystatus ................................................................................. 403


xxiv Contents

monitor phy .............................................................................. 404reboot ...................................................................................... 405replevel .................................................................................... 405dsxparam ................................................................................ 405scanmode ............................................................................... 406status ...................................................................................... 406tuner ........................................................................................ 407goto ......................................................................................... 407ucd .......................................................................................... 408upstatus .................................................................................. 408! ............................................................................................... 409help ......................................................................................... 410exit .......................................................................................... 411

Modem Initiated tests Sub-menu ................................................... 411dsa .......................................................................................... 412dsc .......................................................................................... 412dsd1sf ..................................................................................... 412dsd2sf ..................................................................................... 412dsx .......................................................................................... 413igmpjoin ................................................................................... 413igmpdelete .............................................................................. 413snmpadduser .......................................................................... 413dccrequest .............................................................................. 413dccsendack ............................................................................. 414updisable ................................................................................. 414togglecpe ................................................................................ 414genev ...................................................................................... 414gvenev .................................................................................... 414dslock ...................................................................................... 415uslock ...................................................................................... 415protectoff ................................................................................. 416v3list ........................................................................................ 416! ............................................................................................... 417help ......................................................................................... 417exit .......................................................................................... 417

Quality of Service Sub-menu ......................................................... 418classifiers ................................................................................ 418phs .......................................................................................... 419ser viceflow .............................................................................. 420usclassifiers ............................................................................ 421usphs ...................................................................................... 421ussid ........................................................................................ 422ratelimitinfo .............................................................................. 423! ............................................................................................... 423help ......................................................................................... 423exit .......................................................................................... 424

Modem Configuration Sub-menu .................................................. 424addcpe .................................................................................... 425classification ............................................................................ 425concat ..................................................................................... 425


Contents xxv

default ..................................................................................... 426igmpstar t ................................................................................. 426scanreset ................................................................................ 426setopmode .............................................................................. 426rgenable .................................................................................. 428precharge ................................................................................ 428timestamp ............................................................................... 428wdtdisable ............................................................................... 428! ............................................................................................... 428help ......................................................................................... 428exit .......................................................................................... 429

Debug Sub-menu .......................................................................... 429collectmap ............................................................................... 431equadump ............................................................................... 432macread .................................................................................. 434macwr ite ................................................................................. 434mapdata .................................................................................. 435read ......................................................................................... 435cpmac ..................................................................................... 435usbadmin ................................................................................ 436wr ite ........................................................................................ 436dump ....................................................................................... 437dmac ....................................................................................... 438sread ....................................................................................... 438swrite ....................................................................................... 439cerreset ................................................................................... 439sequthresh .............................................................................. 439gequthresh .............................................................................. 439ustables ................................................................................... 440sethighDA ............................................................................... 440setlowDA ................................................................................. 440addFilter .................................................................................. 440remFilter .................................................................................. 441shFilter .................................................................................... 441cpuPerfor m .............................................................................. 441perfMonitor .............................................................................. 441powerMode ............................................................................. 441upstream ................................................................................. 442ephysetTxParams ................................................................... 442ethSetMode ............................................................................. 442setTestCnf ............................................................................... 443sethighthr ................................................................................ 443setthrenable ............................................................................ 443dsr ing ...................................................................................... 443dbd .......................................................................................... 443dr ............................................................................................. 444dmc ......................................................................................... 444list ............................................................................................ 445isrdump ................................................................................... 447dsdmem .................................................................................. 447


xxvi Contents

ms2byte .................................................................................. 447usdr ......................................................................................... 448usdmem .................................................................................. 448mmw ....................................................................................... 448mmb ........................................................................................ 448ethwr ite ................................................................................... 448ethrread ................................................................................... 448ethiwr ite .................................................................................. 449ethpower ................................................................................. 449ethmode .................................................................................. 449ethTxThreshold ....................................................................... 449usGrantIntGet ......................................................................... 449usGrantIntSet .......................................................................... 449emifSetMaster ......................................................................... 449emifSetAll ................................................................................ 450emifGetMaster ........................................................................ 450emifGetAll ............................................................................... 450mipsBrgSet ............................................................................. 450mipsBrgGet ............................................................................. 450adcdump ................................................................................. 450boarddiag ................................................................................ 450dml .......................................................................................... 450mml ......................................................................................... 450usbwr ite .................................................................................. 450usbread ................................................................................... 451vlynqTest ................................................................................. 451! ............................................................................................... 451help ......................................................................................... 451exit .......................................................................................... 453

Show Parameters Sub-menu ........................................................ 453cpes ........................................................................................ 454igmpdb .................................................................................... 454ipfilters ..................................................................................... 455llcfilters .................................................................................... 455spoofingfilters .......................................................................... 455multicastfilters ......................................................................... 455opmode ................................................................................... 456lanstatus .................................................................................. 456dsdmar ing ............................................................................... 456timeofversion ........................................................................... 458freqcache ................................................................................ 458dhcpser ve ............................................................................... 458usbmode ................................................................................. 458! ............................................................................................... 458help ......................................................................................... 459exit .......................................................................................... 459

BPI Parameters Sub-menu ............................................................ 459authinfo ................................................................................... 460authreply ................................................................................. 460authrequest ............................................................................. 461


Contents xxvii

keyreply ................................................................................... 461keyrequest .............................................................................. 461mapreply ................................................................................. 462maprequest ............................................................................. 462authreset ................................................................................. 462authstats ................................................................................. 463help ......................................................................................... 463exit .......................................................................................... 463

Cer tificate Parameters Sub-menu ................................................. 463cw19reset ................................................................................ 464status ...................................................................................... 464accesstime .............................................................................. 464cmcer t ..................................................................................... 465mfgcer t .................................................................................... 466rootpublickey ........................................................................... 467resetaccesstime ...................................................................... 468destroymfgcer t ........................................................................ 468resetmfgcer t ............................................................................ 469mtacer t .................................................................................... 469mtafgcer t ................................................................................. 470telrootcer t ................................................................................ 470dltelrootcer t ............................................................................. 471! ............................................................................................... 472help ......................................................................................... 472exit .......................................................................................... 472

Repor t Levels Description ............................................................. 473CPU (1) ................................................................................... 473TCB (2) ................................................................................... 473UPSTREAM (3) ....................................................................... 473HARDWARE (4) ...................................................................... 474MANAGEMENT (5) ................................................................. 474ADVANCE PHY (6) ................................................................. 475REGISTRATION (7) ................................................................ 476SYNC (8) ................................................................................. 476BLP (9) .................................................................................... 477TSM (10) ................................................................................. 477DOWNSTREAM (11) .............................................................. 478US SNIFFER (12) ................................................................... 479DS SNIFFER (13) ................................................................... 480QOS (14) ................................................................................. 482DSX (15) ................................................................................. 482CABLENET (16) ...................................................................... 483BRIDGE (17) ........................................................................... 483IP APPS (18) ........................................................................... 483STATISTICS (19) ..................................................................... 484MAIN SM (20) ......................................................................... 485ROOT (21) .............................................................................. 487CM MESSAGES (22) .............................................................. 487RSA (23) ................................................................................. 488SNMP (24) .............................................................................. 488


xxviii Contents

IGMP (25) ............................................................................... 489SECURITY (26) ...................................................................... 489ALL (27) .................................................................................. 489TURBODOX (28) .................................................................... 489APPLICATION (29) ................................................................. 489

Index 491


About This Document

This document describes troubleshooting of Touchstone™ Telephonymodems using TS6.1 firmware.

Audience

This manual assumes that you have a basic understanding of SNMP manage-ment systems, DOCSIS® and PacketCable™ standards, and a workingknowledge of cable data and telephony networks.

In this Document

This document contains the following information:

• Chapter 1, ‘‘ Interpreting Alarms,’’ describes alarms generated byTouchstone firmware.

• Chapter 2,‘‘ Interpreting Logs,’’ describes logs generated by Touchstonefirmware.

• Chapter 3,‘‘ Troubleshooting,’’ described troubleshooting interfaces andprocedures.

• Chapter 4,‘‘ Using the Password of the Day Tool,’’ describes how tochange the password to the Advanced web pages.

• Chapter 5, ‘‘ Using the Troubleshooting CLI,’’ describes the trou-bleshooting CLI commands and procedures.

• Chapter 6,‘‘ MAIN Mode Commands,’’ describes the cable modem-related CLI commands.


xxx About This Document

Terminology

The following is a list of terms and abbreviations used in this manual.

Best Eff or t (BE)The default Service Flow type. BEis intended for non-telephonyapplications, where jitter and latency are of little importance.

Call Agent (CA)A device that maintains call state, and controls the line side of calls.The CA is often a portion of a Call Management Server (CMS).

Call Mana gement Server (CMS)A generic term for the devices connecting a VoIP network to thePSTN. A CMS includes both a Call Agent (CA) and the PSTNgateway, and controls audio call connections.

CALFVCall Forwarding Unconditional (dialing feature).

CallPCall Processing. Firmware controlling the current state of a call.

CALRTCall Return (dialing feature).

CASCPE Alert Signal.A method of encoding signaling information in atelephone connection.

CBRConstant Bit Rate.A data service that provides a guaranteed, fixedamount of bandwidth.Technically, it is not possible to provideactual CBR services over an IP network due to factors such as con-tention and latency. UGS service flows and low-latency hardwaresuch as the ARRIS™ Cadant® C4 CMTS, however, can provide anapproximation suitable for carrier-grade telephone service.

CFFDSCall Forwarding Unconditional Disable (dialing feature).

CIDTECaller iD Temp Enable (dialing feature).

ClassifierRules used to classify packets into a Service Flow. The device com-pares incoming packets to an ordered list of rules at several protocollevels. Each rule is a row in the docsQosPktClassTable . Amatching rule provides a Service Flow ID (SFID) to which thepacket is classified.All rules need to match for a packet to match a


About This Document xxxi

classifier. Packets that do not match any classifiers are assigned tothe default (or primary) Service Flow.

CLWPDCall Waiting Permanent Disable (dialing feature).

CMCable Modem. Typically a device installed at the subscriberpremises that provides a high-speed data (Internet) connectionthrough the HFC network.

CMTSCable Modem Termination System.A device at a cable headendthat connects to cable modems over an HFC network to an IP net-work.

CODECCoder-decoder. In VoIP products, one of several possible schemesof converting audio (i.e. a phone call) to digital data and vice versa.Attributes of a codec include fidelity (e.g. voice quality), bandwidth,and latency.

CPECustomer Premises Equipment.Subscriber-owned equipment con-nected to the network. Technically, a cable modem, MTA, or NIUfalls into this category, although many operators do not designatethem as such.

CVCCode Verification Certificate, an encryption key that allows securedownloading of encrypted firmware over the HFC network.

DHCPDynamic Host Configuration Protocol. An IP protocol used to pro-vide an IP address and location of services (such as DNS and TFTP)needed by a device connecting to the network.

DNSDomain Name Service (Server). An IP service that associates adomain name (such as www.example.com) with an IP address.

DownstreamIn an HFC network, the direction from the headend to the sub-scriber. Some older cable documentation may refer to this as theforward path.

DOCSISData Over Cable Service Interface Specification. The interoperabil-ity standards used for data communications equipment on an HFCnetwork.

DQoSDynamic Quality of Service. The mechanism by which the MTAchooses the proper quality of service settings for a particular serviceflow. Touchstone firmware supports both full PacketCable DQoS


xxxii About This Document

and ‘‘DSx QoS’’ f or interoperability with non-PacketCable compli-ant networks.

eMTAEmbedded MTA. A device, such as the ARRIS Touchstone Tele-phony Modem, that contains both an MTA and a cable modem.

Euro-DOCSISThe European version of DOCSIS.Euro-DOCSIS specifies an8 MHz downstream bandwidth (vs. 6 MHz for DOCSIS); otherminor differences exist as well.

FQDNFully Qualified Domain Name. The name used to identify a singledevice on the Internet. See RFC2821 for details.

FSKFrequency Shift Keying. A method of encoding signaling informa-tion in a telephone connection.

Global Universal Pr ov isioning Interface (GUPI)A PacketCable subset, intended to accommodate a wide range ofpartially-compliant equipment. SNMP communication usesSNMPv1 or SNMPv2, with INFORM disabled. IPsec and mediaencryption are disabled.

HeadendThe ‘‘central office’’ in an HFC network. Theheadend houses bothvideo and data equipment. In larger MSO networks, a ‘‘master’’headend often feeds several ‘‘remote’’ headends to provide distrib-uted services.

HFCHybrid Fiber-Coaxial. A broadband, bi-directional shared mediatransmission system using fiber trunks between the headend andfiber nodes, and coaxial distribution cable between the fiber nodesand subscriber premises.

IANAInternet Assigned Numbers Authority. The coordinating body that:assigns IP addresses to regional Internet registries; recognizes top-level domains; and assigns protocol numbers for well-known ser-vices.

JitterVariance in packet arrival time. Jitteris a factor in applications suchas telephony, where the originating device sends packets at a con-stant rate.

LatencyThe time required for a signal element (e.g. packet) to pass througha device or network.


About This Document xxxiii

KDCKerberos Key Distribution Center.

LCOLocal Connection Options.A structure that describes the character-istics of the media data connection from the point of view of theCMS creating the connection.

MACMedia Access Control.A general term for the link-level networkinglayer and associated protocols.MAC protocols used in HFC datanetworks include Ethernet, the DOCSIS RF interface, and Home-PNA.

Maintenance windowThe usual period of time for performing maintenance and repairoperations. Sincethese activities often affect service to one or moresubscribers, the maintenance window is usually an overnight period(often 1 a.m. to 5 a.m. local time).

MD5Message Digest 5.A one-way hashing algorithm that maps variablelength plaintext into fixed-length (16-byte) ciphertext. MD5 files,built by a provisioning server, contain provisioning data for eachNIU on the network.

MIBManagement Information Base.The data representing the state of amanaged object in an SNMP-based network management system.Often used colloquially to refer to a single object or variable in thebase; e.g. ‘‘the lcCmtsUpMaxCbrFlows MIB.’’

MSOMulti-System Operator. A cable company that operates multipleheadend locations, usually in several cities.

MPIMicro-Processor Interface. An internal Touchstone TelephonyModem component.

MTAMultimedia Terminal Adapter. A subscriber premises device thatcontains the network interface, codecs, and all signalling and encap-sulation functions required for telephony transport, CLASS featuressignalling, and QoS signalling. The MTA is an integral part ofTouchstone Telephony embedded MTA (eMTA) products.

NCSNetwork-based Call Signaling.The PacketCable protocol used tocontrol calls.


xxxiv About This Document

NIUNetwork Interface Unit.A generic term for a device providing dataand telephony connections at a subscriber site. Also referred to asembedded MTA (eMTA).

NMSNetwork Management System.Software, usually SNMP-based,that allows you to monitor and control devices on the network. In aVoIP network, managed devices include NIUs, CMTS, servers,PSTN interface devices, and routers. An NMS works by readingand setting values of MIB variables presented by each device.

NVRAMNon-volatile RAM. A block of non-volatile memory used to storesettings that should persist across reboots.

Off-netA call between a Touchstone phone line and a line on the PSTN.

On-netA call between two Touchstone phone lines.Depending on theCMS used, the connection may be established directly between theMTAs or be routed through a gateway.

PacketCableA CableLabs-led initiative aimed at developing interoperable inter-face specifications for delivering advanced, real-time multimediaservices over two-way cable plant.

PCMPulse Code Modulation.A commonly employed algorithm to digi-tize an analog signal (e.g. voice) into a digital bit stream using sim-ple analog to digital conversion techniques.PCM is employed inthe popular G.711 codec.

PLOPermanent Lock-Out.A l ine card may enter this state when left off-hook with no connection after a certain amount of time.

POSPoint of Sale (terminal).Typically, an electronic cash register.

PSTNPublic Switched Telephone Network.

QAMQuadrature Amplitude Modulation.A method of modulating digitalsignals onto an RF carrier, inv olving both amplitude and phase cod-ing. QAM16 modulation encodes four digital bits per state and isused on upstream carriers; QAM64 and QAM256 encode six oreight bits (respectively) for use on downstream carriers.


About This Document xxxv

QoSQuality of Service. An attribute of a Service Flow, defining limita-tions or guarantees for data rate, latency, and jitter.

QPSKQuadrature Phase Shift Keying. A method of modulating digitalsignals onto an RF carrier, using four phase states to encode twodigital bits.

QuarantineA state where an endpoint (phone line) may potentially bufferev ents. Events not quarantined are processed normally. Processingof quarantined events may be delayed, potentially indefinitely.

RFRadio Frequency.

SDPSession Description Protocol. SDP describes multimedia sessionsfor the purposes of session announcement, session invitation, andother forms of multimedia session initiation.

Ser vice FlowA unidirectional, MAC-layer transport service that provides trafficshaping, policy, and priority according to QoS parameters definedfor the flow.

SFIDService Flow ID. A number used to identify a particular ServiceFlow.

SLACSubscriber Line Audio Circuit. An internal Touchstone TelephonyModem component.

SIPSession Initiation Protocol.A signaling protocol for Internet con-ferencing, telephony, presence, events notification and instant mes-saging.

SNMPSimple Network Management Protocol.

TFTPTrivial File Transfer Protocol. Used in DOCSIS networks to trans-fer firmware and provisioning files to network devices.

TMTelephony Modem.

Uniform Resource Identifier (URI)A way to identify a specific phone line for an MTA. For examplesip:<phone number>@<IP address or domain>.


xxxvi About This Document

Unsolicited Grant Service (UGS)A Service Flow type used for applications such as telephony inwhich latency and jitter are critical.Packets have a fixed size andinterval. Within the constraints of IP networking, UGS flowsattempt to deliver a constant bit rate (CBR) stream of data.

UpstreamThe path from a subscriber device to the headend. Some older cabledocumentation may refer to this as the return path or reverse path.

VA CMView-based Access Control Model.An SNMP MIB for controllingaccess to management information.

VFVoice Frequency.

VoIPVoice Over Internet Protocol.A generic term for technology thatallows telephone calls to be made across an Internet connectioninstead of a traditional two-wire copper connection.

WTMWireless Telephony Modem.


1 Interpreting Alarms

This chapter describes alarms supported by the TS6.1 firmware. TouchstoneTelephony eMTAs generate alarms in response to detected events. Alarmreports may be collected at:

• ThepktcDevEventTable object (part of the PKTC-EVENT-MIB) in theeMTA keeps local copies of alarms until the eMTA is rebooted or pow-ered down. Thedefault configuration stores alarms only in the localev ent table.

• A specified Syslog server (specify a Syslog server using thepktcDev-EvSyslogAddress object).

• SNMP servers (the eMTA sends the alarm in apktcDevEventNotifymessage). See‘‘ MTA Alarm Format’’ below for details.

Alarm reporting can also be disabled.

See theTouchstone Telephony Provisioning Guidefor details about configur-ing alarm reports.

MTA Alarm Format

MTA alarms function within the context of the PKTC-EVENT-MIB.

You can modify the text of each alarm event by setting thepktcDevEvPro-grammableT ext object. AnARRIS MTA Alarm event consists of the fol-lowing information:

• Event Index—Provides relative ordering of the objects in the event log.This also serves as an indicator of event sequence. The object valuealways increases except when:

– the log is reset using thepktcDevEvControl MIB object.

– the MTA reboots and does not implement non-volatile storage forthis log.


2 Chapter 1

– the value reaches 231 (the index is a 32-bit counter that rolls over tozero at this limit).

The next entry for all the above cases is 1.

• Event Time—Provides a human-readable description of the time atwhich the event occurred.

• Event Level—The priority level of this event as defined by the vendor.

• Event Enterprise number—The IANA enterprise number:4115 forARRIS events.

• Event ID—ID for a specific event to which the priority and displaystring are matched. These Event IDs are vendor specific.

• Event Text—The ID of the event. Correspondsto thepktcDevEvPro-grammableId or pktcDevEvFixedId MIB objects.

• Mac Address—Provides the MAC address of the device generating theev ent.

• FQDN/Endpoint ID—The FQDN or IP address of the device, with anendpoint identifier. If the event is not specific to an endpoint, the identi-fier is simply the FQDN or IP address. If the event is specific to an end-point, the format isAALN/X:FQDN/IP addr ess. If the event is batteryrelated, the format isFQDN/IP address:BATT_PORT:X.


Inter preting Alar ms 3

Examples The following are examples of alarms as they appear in an SNMP browserand a Syslog server.

SNMP Example

Syslog Example


4 Chapter 1

Alarm Summary

The following table summarizes the MTA alarms.

Alarm Text Event ID Priority P age

Call Agent Loss of Communications 65530 MAJOR 4Power Supply Telemetry 65529 MAJOR 5Voice Line Failure 65533 MAJOR 6Voice Line Total Failure 65534 MAJOR 6MTA PROV HALT: No TOD available 65525 CRITICAL 7

Alarms

Touchstone eMTAs may generate the following alarms.

Call Agent Loss ofCommunications

Severity :Major, service-affecting

Cause:One of the following conditions has occurred:

• The MTA did not receive a response from the Call Server for anNCS message. Re-establishing communications with the CallServer clears this alarm.

• The Telephony Modem received a NACK in response to the RSIPmessage that it sent on initial registration to the call agent, result-ing in CallP functionality entering a ‘‘permanent error’’ state.Clearing the condition that caused the NACK clears this alarm.

Impact:The eMTA cannot register or initiate calls.

Action:Check the status of the eMTA and its network connection.



Po wer SupplyTelemetr y

Severity :D11PLUS loads: Minor, non-service affectingOther loads: Information, non-service affecting

Cause:The eMTA has lost AC power or has encountered a problem in thebattery charging circuitry. The alarm includes one of the followingbattery status codes:

• AC Fail—the eMTA has detected an AC power failure.

• Charger Temperature High—the battery over-temperature protec-tion feature is enabled, and the charger temperature has exceededthe temperature set either using thealarm CLI command, or thearrisMtaDevPwrSupplyOverTempAlarmThreshold MIB object.This alarm clears itself when the charger temperature falls to 10°Cbelow the threshold temperature.

Note: The normal operating temperature for Touchstone eMTAs is0°C to 50°C.

• Charger OverTemp Shutdown—the battery over-temperature pro-tection feature is enabled, and the charger temperature hasexceeded 90°C. The eMTA has shut down the charger and dis-connected the battery. This alarm clears itself when the chargertemperature falls to 60°C.

• Battery Mismatch—the battery installed is of the wrong type forthe eMTA (for example, an 8-cell battery pack installed in aTM502). The associated Telemetry Log messages are‘‘ TELEMETRY NORMAL’’ and ‘‘BATTERY REPLACE.’’Remove the battery to clear the alarm.

• Battery Charger Disabled—the eMTA has disabled the batterycharger. Backup battery power is not available. Power-cycle orreset the eMTA to re-enable the charger.

• Charger Download Failed—(TM402/TM502/TM504/WTM552/TM602/WTM652 only) the eMTA has twice failed (initial attemptand one retry) to download charger firmware. Thisindicates ahardware problem with the eMTA. The battery charger is dis-abled and backup battery power is not available.

• Temperature High—(TM508/TM512 only) The TelephonyModem thermal sensor has registered a temperature of 60°C orhigher. The alarm clears when the sensor temperature drops to50°C.

• AC Fail Battery Low—the eMTA is operating from battery power,and has drawn down the battery to about 25% of its rated capacity.

• AC Fail Battery Replace—the eMTA is operating from batterypower, and the battery has deteriorated to about 75% of its off-the-shelf capacity and should be replaced.


6 Chapter 1

• AC Fail Battery Low Replace—the eMTA is operating from bat-tery power, and has drawn down the battery to about 25% of itsrated capacity. In addition, the battery has deteriorated to about75% of its off-the-shelf capacity and should be replaced.

The logs provide more information about the battery status.

Impact:None at time of alarm.Depending on the condition of the batteryand the nature of the power failure, the eMTA may exhaust the bat-tery before AC power is restored.

Action:Depends on the scope of the power outage.

Voice Line Failure Severity :Major, service-affecting

Cause:One of the following conditions has occurred:

• An In-Service line card has detected a Line Card Protection Faultcondition (an over-current protection state).A Line Card Protec-tion Fault occurs when the line card detects foreign voltagebetween tip and ring, or there is an excessive imbalance in loopcurrent.

• An attempt was made to put an Out-of-Service line, in an over-current protection state, into service.

Impact:The affected voice line is disabled.Look for Voice Line ProtectionState Change logs to determine which line is in the fault condition.

Action:Run the line card diagnostics on the eMTA as described in ‘‘Run-ning Line Card Diagnostics’’ on page 142.If the eMTA fails diag-nostics, disconnect the house wiring from the eMTA and proceed asfollows:

• If the alarm clears, correct the faulty house wiring.

• If the alarm persists, replace the eMTA.

Voice Line TotalFailure


Cause:The eMTA detected a Digital Signal Processor (DSP) device failureor DSP download failure. Possiblecauses include (but are not lim-ited to) a corrupted firmware download or an eMTA hardware fail-ure.



Impact:All telephony lines are disabled. Data communications are not nec-essarily affected.

Action:A rare occurrence of this event indicates that the DSP failed todownload and should be monitored for future occurrences. If thisev ent reoccurs on the same eMTA, or occurs immediately after areset, contact ARRIS Technical Support.

MTA PROV HALT:No TOD available

Severity :Critical, service-affecting

Cause:The Telephony Modem was unable to reach a ToD server. Packet-Cable provisioning has been halted.This alarm is raised only if theproper bit in the MTA Feature Switch is set.

Impact:The MTA stops the provisioning sequence until it receives aresponse from a ToD server.

Action:Make sure the ToD server is running and can be accessed from theHFC network. Alternately, reset the MTA Feature Switch, asdescribed in theTouchstone Telephony Provisioning Guide, to allowthe MTA to continue PacketCable provisioning without a ToDserver response.

SIP AuthenticationFailure


Cause:(SIP loads only) Telephony Modem can not be authenticated by theSIP proxy server.

Impact:Telephony is disabled. Datacommunications are not necessarilyaffected.

Action:Verify that the authentication strings in the MTA configuration filematch those expected by the proxy server.


8 Chapter 1

SIP RegistrationTimeout


Cause:(SIP loads only) Telephony Modem lost communications to the SIPregistry server.

Impact:Telephony is disabled. Datacommunications are not necessarilyaffected.

Action:Check the communications path between the MTA and the SIP reg-istry server.

SIP Proxy Loss ofCommunications


Cause:(SIP loads only) Telephony Modem lost communications to the SIPproxy server and can not initiate calls.

Impact:MTA cannot initiate calls. Data communications are not necessarilyaffected.

Action:Check the communications path between the MTA and the SIPproxy server.

SIP General Fail-ure

SeverityMajor, service-affecting

CauseThe registration request failed with a 4xx, 5xx, or 6xx error (otherthan 401 or 407) and authorization has already been sent.

ImpactThe MTA is unable to register. Data communications are not neces-sarily affected.

ActionCheck the server logs for the error message associated with the reg-istration request and correct the problem as required.



SIP Network Fail-ure

SeverityMajor, service-affecting

CauseAn invalid domain name for registration was specified and the DNSserver could not resolve the name.

ImpactThe MTA is unable to register. Data communications are not neces-sarily affected.

ActionCorrect the domain name, or add the domain name to the DNSserver.


10 Chapter 1


2 Interpreting Logs

This chapter describes log reports supported by the TS6.1 firmware. Touch-stone Telephony eMTAs generate logs in response to detected events. Logreports may be collected at:

• The docsDevEventTable MIB (part of the DOCS-CABLE-DEVICE-MIB) in the eMTA keeps CM logs until the eMTA is rebooted or pow-ered down.

• The pktcDevEventTable MIB (part of the PKTC-EVENT-MIB) in theeMTA keeps MTA logs until the eMTA is rebooted or powered down.The default configuration stores logs only in the local event tables.

• A specified Syslog server (specify a Syslog server using thepktcDev-EvSyslogAddress object).

• SNMP servers (the eMTA sends the log in apktcDevEventNotify mes-sage). See‘‘ Log Format’’ below for details.

See theTouchstone Telephony Provisioning Guidefor details on configuringlog reports.

Log Handling

TS6.1 supports several logging methods. The cable modem portion of theeMTA handles all logging tasks.

SNMP Traps You can configure one or more SNMP trap destinations by configuring theCM in either NmAccess mode or co-existence mode, or the eMTA in co-exis-tence mode. In SNMP v1/v2c NmAccess mode, the eMTA supports eventnotification functions including:

• local event logging


12 Chapter 2

• Syslog (targets/limiting/throttling)

• SNMP TRAP (trap-versions/targets/limiting/throttling) as specified inRFC 2669 and the current specification

For detailed information on configuring the eMTA in NmAccess mode, seethe Touchstone Telephony Management Guide. In SNMP coexistence mode,the eMTA supports event notification functions including:

• local event logging

• Syslog (targets/limiting/throttling)

• SNMP TRAP (limiting/throttling) as specified in RFC 2669 and thecurrent specification

• SNMP notification functions as specified in RFC 2573

For detailed information on configuring the eMTA in SNMP co-existencemode, see theTouchstone Telephony Management Guide.

Syslog Messa ges Touchstone firmware reports logs as Syslog messages to the cable modemSyslog server IP address.Set the IP address to0.0.0.0 to disable Syslogtransmission.

Trap Example The following is an example of a ‘‘Power Supply Telemetry Log’’ messagereceived through an SNMP trap.

Dec 15 20:45:58 pc-itchy snmptrapd[30490]: 10.18.25.12 [10.18.25.12]:

V2 Trap, sysUpTime.0 0:0:03:21.00, snmpTrapOID.0 pktcDevEvTrap,

pktcDevEvReportIndex.0 40, pktcDevEvReportTime.0 2006-12-15,20:45:57.0,

pktcDevEvReportLevel.0 information, pktcDevEvReportEnterprise.0 4115,

pktcDevEvReportId.0 14, pktcDevEvReportText.0 Power Supply Telemetry Log -

AC FAIL BATTERY LOW, pktcDevEvReportMacAddress.0 "00:15:96:00:1E:C7",

pktcDevEvReportEndpointName.0 ip12mta7.ip.lab.atl.arrisi.com/10.18.25.12

Log Format

TS6.1 firmware provides log messages for both the cable modem and MTAsections of the Touchstone eMTA.


Inter preting Logs 13

Cable Modem LogFormat

Cable modem logs require the DOCS-CABLE-DEVICE-MIB.Cablemodem log messages consist of the following information:

• EventIndex—Provides relative ordering of the objects in the event log.The value of this object always increases except when:

– the log is reset using thedocsDevEvControl object

– the device reboots and does not implement non-volatile storage forthis log


The next value for all the above cases is 1.

• EventFirstTime—The time that this entry was created.

• EventLastTime—If multiple events are reported via the same entry, thetime that the last event for this entry occurred, otherwise this shouldhave the same value as EventFirstTime.

• EventCounts—The number of consecutive event instances reported bythis entry. This starts at 1 with the creation of this row and incrementsby 1 for each subsequent duplicate event.

• EventLevel—The priority level of this event as defined by the vendor.These are ordered from most serious (emergency) to least serious(debug).

• EventId—For this product, uniquely identifies the type of event that isreported by this entry.

• EventText—Provides a human-readable description of the event,including all relevant context.

MTA Log Format MTA logs function within the context of the PKTC-EVENT-MIB. MTA logmessages consist of the following information:

• Event Index—Provides relative ordering of the objects in the event log.This also serves as a indicator of event sequence. The object valuealways increases except when:

– the log is reset using thepktcDevEvControl object.

– the device reboots and does not implement non-volatile storage forthis log.


The next entry for all the above cases is 1.

• Event Time—Provides a human-readable description of the time atwhich the event occurred.


14 Chapter 2

• Event Level—The priority level of this event as defined by the vendor.

• Event Enterprise number—The IANA enterprise number:4115 forARRIS events,4491 for PacketCable specified events.

• Event ID—ID for a specific event to which the priority and displaystring are matched. These Event IDs are vendor specific.

• Event Text—The text message associated with the event. Correspondsto the pktcDevEvProgrammableId or pktcDevEvFixedId MIBobjects.

• Mac Address—Provides the MAC address of the device generating theev ent.

• FQDN/Endpoint ID—The FQDN or IP address of the device, with anendpoint identifier. If the event is not specific to an endpoint, the identi-fier is simply the FQDN or IP address. If the event is specific to an end-point, the format isAALN/X:FQDN/IP addr ess. If the event is batteryrelated, the format isFQDN/IP address:BATT_PORT:X.



Common Information

Several log messages display the eMTA or battery state. The following listsdescribe the possible states for logs that display these states.

eMTA States The following is a list of valid eMTA states and their meanings.

• IS NR (In Service, Normal)—the eMTA is operating normally.

• IS TRBL (In Service, Trouble)—the eMTA is providing service, but aproblem has been detected (typically loss of AC power).

• OOS TRBL (Out of Service, Trouble)—the eMTA is out of service dueto a detected problem. Both voice and data services may be affected.

eMTA Line States The following is a list of valid eMTA l ine states and their meanings.Thevalue of theppSur vP or tMaintState object provides the current line state.

• IS NR (In Service, Normal)—the line is operating normally.

• IS TRBL FEF (In Service, Trouble, Family Equipment Failure)—aproblem with the MTA subsystem is preventing the line from function-ing properly. All lines in this state may indicate that the MTA failed todownload its firmware image.

• IS TRBL TSTF (In Service, Trouble, Test Failed)—the line failed diag-nostics. The‘‘ Voice Line Diag Failed’’ l og provides more details.

• IS TRBL DIAG (In Service, Trouble, Diagnostics)—the line is runningdiagnostics; if no problems are discovered, the line will be placed inservice when diagnostics are finished.

• IS TRBL LCPRT (In Service, Trouble, Line Card Protection)—the linecard is in an overcurrent protection state.This state usually indicateseither a short between tip and ring, or a foreign voltage being applied totip and ring.

• OOS NR (Out of Service, Normal)—the line card is out of service buthas no known problems.

• OOS NR UNPROV (Out of Service, Normal, Unprovisioned)—the lineis not provisioned but has no known problems.

• OOS TRBL (Out of Service, Trouble)—the line is out of service due toa detected problem.


16 Chapter 2

• OOS TRBL DIAG (Out of Service, Trouble, Diagnostics)—the line isout of service, and is running diagnostics.

eMTA Batter yStates

The following is a list of valid battery states for eMTAs with battery backup.

• Normal—the eMTA is operating on AC power. The battery is chargedand in good condition.

• Battery Low—the eMTA is operating on AC power, but during a poweroutage has drawn down the battery to the capacity indicated by thearrisMtaDevPwrSupplyLo wBatter yThresh object (Model5,Model 6).

• Battery Replace—the eMTA is operating on AC power, but the batteryhas deteriorated below the tested capacity indicated by thearrisMta-DevPwrSupplyReplaceBatThresh object (Model 5, Model6). Ineither case, the battery should be replaced.

• Battery Low Replace—the eMTA is operating on AC power. Howev er,in addition to the Battery Low condition described above, the batteryhas deteriorated and should be replaced.

• Shutdown Warning—the eMTA has nearly exhausted its battery power,and will lose power if AC power is not restored within a few minutes.

• Battery Missing—the battery has been removed or has failed in such away to appear to be removed.

• Telemetry Unavailable—the eMTA does not support battery telemetry.

• Telemetry Invalid—indicates a possible problem with the eMTA or thebattery system.

• Battery Reversed Shorted (Touchstone Telephony Modem only)—thebattery has either been installed backwards or the terminals have beenshorted.

• AC Fail Battery Low—the eMTA is operating from battery power, andhas entered the ‘‘Battery Low’’ condition described above.

• AC Fail Battery Replace—the eMTA is operating from battery power.In addition, the battery has deteriorated as described in ‘‘BatteryReplace’’ above and should be replaced.

• AC Fail Battery Low Replace—the eMTA is operating from batterypower, and has entered the ‘‘Battery Low’’ condition described above.In addition, the battery has deteriorated as described in ‘‘BatteryReplace’’ above and should be replaced.

• Battery Charger has been DISABLED—the eMTA has disabled the bat-tery charger. Backup battery power is not available. Power-cycle orreset the eMTA to re-enable the charger.



• Charger Download Failed—(TM402/TM502/TM504/WTM552/TM602/WTM652 only) the eMTA has twice failed (initial attempt andone retry) to download charger firmware. Thisindicates a hardwareproblem with the eMTA. The battery charger is disabled and backupbattery power is not available.

Log Summary

TS6.1 firmware generates events from both the CM and MTA components.The following tables list ARRIS-specific events; DOCSIS CM events aredocumented in theDOCSIS 2.0 Operations Support System Interface Specifi-cation, CM-SP-OSSIv2.0-I10-070803.

ARRIS CM EventSummar y

The following is a list of CM events that the TS6.1 firmware can generate.Go to the indicated page for further details on each log report.

Log Report Event ID Priority P age

6 Error 21MTA Security: Service Provider Certificate Chain Vali-dation Failed

8 Info. 30Touchstone Firmware Upgrade Failed Before DownloadAttemptTouchstone Firmware Upgrade Failed 9 Info. 31Touchstone Firmware Upgrade Successful 10 Info. 31

11 ErrorSSH LOGIN ACCEPTED 13 Info. 32SSH LOGIN REJECTED 14 Info. 32

ARRIS MTA EventSummar y

The following is a list of MTA events that the TS6.1 firmware can generate.Go to the indicated page for further details on each log report.


MTA Root Certificate download Failed 2417164292 Error 20MTA Root Certificate download Retry 2417164293 Notice 21MTA Root Certificate download Complete 2417164291 Notice 21

Voice Line Diag Failed 1 Info. 21Voice Line Diag Passed 2 Info. 22Voice Line State Change 3 Info. 22Voice Line Protection State Change 6 Info. 23Voice Line Loop Current Change to High 7 Info. 23Voice Line Loop Current Change to Normal 8 Info. 23State Change 10 Info. 24


18 Chapter 2


CATV Change 11 Info. 24Power Supply Telemetry Log 14 Minor 25Updating CallpFeatureSwitch MIB 13 Info. 24MTA TFTP: No Channel 15 Info. 25MTA TFTP: Successful 16 Info. 25MTA TFTP: File Not Found 17 Info. 25MTA TFTP: Protocol Error: TFTP Init 18 Info. 26MTA TFTP: Protocol Error: TFTP Open 19 Info. 26MTA TFTP: Protocol Error: TFTP Read 20 Info. 26MTA TFTP: Protocol Error: TFTP Close 21 Info. 27MTA TFTP: Protocol Error: TFTP DB Access 22 Info. 27MTA TFTP: Config File Error 23 Info. 27MTA TFTP: Failed 24 Info. 27MTA PROV: Failed 25 Info. 28MTA PROV: Successful! 26 Info. 28

48 Info. 28Could not resolve FQDN for TFTP Server Override

Loop Voltage Mgmt: Policy Missing 31 Info. 28Loop Voltage Mgmt: Policy Out of Range 33 Info. 29Loop Voltage Mgmt: Policy Change to X 34 Info. 29

35 Notice 29Loop Voltage Mgmt: Policy 3 Timer Out of Range;Default Value Used

45 Major

68009000 Info. 33CM DHCP RENEW: Lease Renewal delay; Voice lineoffhook

68009500 Info. 33CM DHCP REBIND: Lease Renewal delay; Voice lineoffhook

46 Info. 33MTA DHCP RENEW: Lease Renewal delay; Voice lineoffhook

47 Info. 34MTA DHCP REBIND: Lease Renewal delay; Voice lineoffhook

49 Info. 34VQ Threshold1040600 Info. 34Missing TFTP Server Address Override FQDN in CM

configWireless Router Module Upgrade Failed - Info. 36Invalid Wireless Router Module Image - Info. 36

State ChangeEvents

The three events shown below are related to various state change operations.The Event ID, along with accompanying information present in each log,tells the operator how to interpret the level and the associated endpoint of thereported event.



Note: The following state change event logs may be generated to show thatthe indicated endpoint has transitioned into a trouble or warning type of con-dition. In this situation, when the condition has returned to a normal state,the Telephony Modem generates a corresponding state change for the end-point. For example, the Telephony Modem would generate a Power SupplyTelemetry State Change (Event ID 14) to indicate that a specific battery hadtransitioned into a ‘‘Battery Low’’ condition. Whenthat battery was latercharged or replaced, the Telephony Modem would generate a correspondingPower Supply Telemetry State Change (Event ID 14) to indicate that specificbattery had transitioned into a ‘‘Normal’’ condition.

Voice Line State Change

Event ID: 3

This reported state change is always specific to a particular line.The EventLog’s Mac Ad dress field contains the MAC address of the device generatingthe event, and theEndpoint Name field identifies which particular line (end-point) the event is related to.

• For state changes related to line 1, theEndpoint Name field containsthe following:

AALN/1: <fqdn> , where<fqdn> is the MTA’ s assigned fully qualifieddomain name

• For state changes related to line 2, theEndpoint Name field containsthe following:

AALN/2: <fqdn> , where<fqdn> is the MTA’ s assigned fully qualifieddomain name

State Change

Event ID: 10

This event is always a device level state change. The Event Log’s MacAddress field contains the MAC address of the MTA device generating theev ent, and theEndpoint Name field contains the assigned fully qualifieddomain name of that MTA device.

Po wer Suppl y Telemetr y

Event ID: 14

This event is used to report power supply related events, including statechanges related to battery functionality.

For TM402P-related battery events, theEndpoint Name field always indi-cates which battery the event is related to.


20 Chapter 2

• For state changes related to Battery 1, theEndpoint Name field con-tains the following:

<fqdn> B ATT_PORT:1, where <fqdn> is the MTA’ s assigned fullyqualified domain name

• For state changes related to Battery 2, theEndpoint Name field con-tains the following:

<fqdn> B ATT_PORT:2, where <fqdn> is the MTA’ s assigned fullyqualified domain name

For TM202 and TM402G modems, and other Telephony Modems with onebattery bay, theEndpoint Name field contains only the FQDN.

Cer tificate Downloading Logs

MTA Root Certifi-cate downloadFailed

TFTP download of the MTA Root Certificate has failed.

Format :MTA Root Certificate download failed:reason

Fields:Thereasoncode is one of the following:

• TFTP Init error (<filename>)

• TFTP Open - Certificate File Not Found (<-filename>)

• TFTP Open - Request Sent No Response (<-filename>)

• TFTP Open - OUT OF ORDER packets (<-filename>)

• TFTP Read - Certificate File Not Found (<-filename>)

• TFTP Read - Request Sent No Response (<-filename>)

• TFTP Read - OUT OF ORDER packets (<-filename>)

• File size exceeds 0x%X (<filename>)

• Allocating space to download Test Root certificate (0x%X)

• Inv alid TFTP IP Address

• Inv alid File Name

Action:Analyze the logs for possible TFTP failures. Correctany TFTPproblems and reset the eMTA.



MTA Security: Ser-vice Pr ov ider Cer-tificate Chain Vali-dation Failed

The Service Provider Root certificate provisioned on the MTA, and the cer-tificates obtained from the KDC, do not pass the certificate chain validation.

Format :MTA Security: Service Provider Certificate Chain Validation Failed

Action:Make sure that the Service Provider Root certificate on the MTAand the ‘‘Service Provider, Local System’’ and the KDC certificateson the KDC are configured properly.

MTA Root Certifi-cate downloadRetr y

The MTA is retrying its TFTP download of the MTA Root Certificate.

Format :MTA Root Certificate download retry:nd time

Fields:n lists the number of times the eMTA has attempted to download theRoot Certificate (range:1 to 3)

Action:Monitor the logs for subsequent failure messages.

MTA Root Certifi-cate downloadComplete

The eMTA has successfully downloaded its MTA Root Certificate.

Format :MTA Root Certificate download Complete

Action:None.

MTA Logs

The following are MTA-related logs.

Voice Line DiagFailed

The eMTA has failed manual diagnostics for the specified line.

Format :Voice Line Diag Failed, Line Number =line, Failure Reason =rea-son

Fields:The fields are as follows:

• line—The line number that failed diagnostics. The first line isline 1.


22 Chapter 2

• reason—one of the following:

– Line is Unprovisioned

– Inv alid State to Init Diags

– Power/Clock Failure

– SLAC Revision Failure

– MPI Failure

– PCM Failure

– Standby Hook Failure

– Active Hook Failure

– VF Failure

– Ringing Failure

Action:Use the reason code to determine the course of action as follows:

• Line is Unprovisioned—Provision the line and re-try the diagnos-tics.

• Inv alid State to Init Diags—Set the line state tooos and re-try thediagnostics.

• others—Reset the eMTA and re-try diagnostics. If the problempersists, replace the eMTA.

Voice Line DiagPassed

Indicates that the eMTA has successfully completed manual diagnostics onthe specified line.

Format :Voice Line Diag Passed, Line Number =line

Fields:line indicates the line that passed diagnostics. The first line isline 1.

Action:None.

Voice Line StateChang e

The eMTA received an operator-requested state change for the specified line.

Format :Voice Line State Change, Line Number =line, Prev State =old_state, New State =new_state




• line—the line number that changed state. The first line is line 1.

• old_state, new_state—the previous and current line states; see‘‘ eMTA Line States’’ on page 15 for details.

Action:If the new state indicates a trouble condition, correct the problem.

Voice Line Protec-tion State Change

The specified line has detected or cleared a protection fault.

Format :Voice Line Protection State Change, Line Number =line, New State= new_state


• line—the line number that changed state. The first line is line 1.

• new_state—the current protection state; one of:

– Fault DETECTED

– Fault CLEARED

Action:Monitor the eMTA for service issues and possible replacement.

Voice Line LoopCurrent Chang e toHigh

The eMTA has changed its loop current to High.

Format :Voice Line Loop Current Change to High

Action:If the new loop current should be normal, correct the provisioningfile for the eMTA.

Voice Line LoopCurrent Chang e toNormal

The eMTA has changed its loop current to Normal.

Format :Voice Line Loop Current Change to Normal

Action:If the new loop current should be High, correct the provisioning filefor the eMTA.


24 Chapter 2

State Change The eMTA has received an operator-requested device state change, usually asa response to the operator changing the value of theppCfgMtaAdminStateobject.

Format :State Change fromold_stateto new_state

Fields:The old_stateandnew_statefields reflect the previous and currentline states. See ‘‘eMTA Line States’’ on page 15 for details.

Action:None.

CATV Change The Touchstone Telephony Port has received an operator-requested statechange for the CATV relay, usually as a response to the operator changingthe value of theppCfgMtaCableTvEnable object.

Format :CATV changed fromold_stateto new_state

Fields:The old_stateandnew_statefields reflect the previous and currentCATV states; valid states areON andOFF.

Action:None.

UpdatingCallpFeature-Switc h MIB

The eMTA has detected a change to itsppCfgMtaCallpFeatureSwitchobject.

Note: Setting this MIB to certain values can affect service. The call server inuse determines which value to use.

Format :Updating CallpFeatureSwitch MIB from CallServerType MIBdefault (current value =value)

Fields:The value field shows the current value of theppCfgMtaCallpFea-tureSwitch object. Seethe Touchstone Telephony ProvisioningGuidefor valid CallP Feature Switch settings.

Action:Monitor the eMTA for possible loss of service.



Po wer SupplyTelemetr y Log

The eMTA has detected a change in its battery telemetry state.

Format :Power Supply Telemetry -state

Fields:The state field reflects the telemetry state; see ‘‘eMTA BatteryStates’’ on page 16for details. In TS4.4 and newer loads, if aReplace Battery condition persists for 24 hours, the eMTA generatesanother Power Supply Telemetry log. Older versions reported Bat-tery Low conditions.

Action:Replace the eMTA battery if indicated by the telemetry state.

MTA TFTP: NoChannel

The eMTA was unable to open a channel to the MTA TFTP server.

Format :MTA TFTP: No Channel

Action:Make sure the TFTP server is functioning and has a route to theHFC network.

MTA TFTP: Suc-cessful

The eMTA successfully downloaded its MTA provisioning file.

Format :MTA TFTP: Successful

Action:None.

MTA TFTP: FileNot Found

The eMTA was unable to locate its MTA provisioning file.

Format :MTA TFTP: File Not Found:file_name

Fields:Thefile_namefield shows the name of the MTA provisioning file.

Action:Check the MTA provisioning to determine whether the MTA shouldbe looking for a different name.If the provisioning is correct, checkthe TFTP server for proper operation and make sure the file is avail-able (and has read access set).


26 Chapter 2

MTA TFTP: Proto-col Error: TFTPInit

The eMTA encountered a TFTP communications error.

Format :MTA TFTP: Protocol Error: TFTP Init:err_code

Fields:The err_codefield contains the error code returned by the TFTPfirmware.

Action:Retry the download. If the problem persists, call your next level ofsupport.

MTA TFTP: Proto-col Error: TFTPOpen


Format :MTA TFTP: Protocol Error: TFTP Open:err_code


Action:Make sure the TFTP server is operating and can be reached from theeMTA’ s controlling CMTS. Monitor the logs for similar errors fromother eMTAs to determine whether the problem is limited to onedevice (which may indicate an eMTA defect or connectivity issue)or widespread (which may indicate a problem with the TFTP serveror connection). If the problem persists, call your next level of sup-port.

MTA TFTP: Proto-col Error: TFTPRead

The eMTA encountered an error while reading a file from the TFTP server.

Format :MTA TFTP: Protocol Error: TFTP Read:err_code


Action:Make sure the TFTP server is operating and can be reached from theeMTA’ s controlling CMTS. Retry the download; if the problem per-sists, call your next level of support.



MTA TFTP: Proto-col Error: TFTPClose

The eMTA encountered an error while closing its connection to the TFTPserver.

Format :MTA TFTP: Protocol Error: TFTP Close:err_code


Action:Make sure the TFTP server is operating and can be reached from theeMTA’ s controlling CMTS. Retry the download; if the problem per-sists, call your next level of support.

MTA TFTP: Proto-col Error: TFTP DBAccess


Format :MTA TFTP: Protocol Error: TFTP DB Access:err_code


Action:Retry the download; if the problem persists, call your next level ofsupport.

MTA TFTP: ConfigFile Error

The MTA configuration file contains invalid MIBs or invalid TLVs.

Format :MTA TFTP: Config File Error

Action:Remove the invalid MIBs and TLVs from the configuration file.The PacketACE configuration editor automatically removes anyunrecognized data.

MTA TFTP: Failed The eMTA was unable to complete downloading its MTA provisioning filefrom the TFTP server.

Format :MTA TFTP: Failed

Action:Check for related log messages that may indicate the cause of theproblem.


28 Chapter 2

MTA PROV: Failed The eMTA was unable to complete its MTA provisioning.

Format :MTA PROV: Failed

Action:Check for related log messages that may indicate the cause of theproblem.

MTA PROV: Suc-cessful!

The eMTA successfully completed its MTA provisioning.

Format :MTA PROV: Successful!

Action:None.

Could not resolveFQDN for TFTPSer ver Override

The ‘‘GUPI MAC with TFTP Server Override’’ provisioning mode is speci-fied. TheMTA DHCP Offer either provided no DNS server address, or theserver could resolve the TFTP server’s FQDN.

Format :Could not resolve FQDN for TFTP Server Override

Action:Make sure the DHCP server includes a valid DNS server address inthe MTA DHCP Offer.

Make sure the DHCP server can resolve the TFTP server FQDNspecified in the CM configuration file (thearrisMtaDe-vTFTPSer verAd drOverrideFQDN object contains the FQDN).

Loop Volta ge Management Logs

The following logs display information about the Loop Voltage Managementfeature.

Loop Volta geMgmt: PolicyMissing

Loop voltage management is enabled, but the policy has not been set.

Format :Loop Voltage Mgmt: Policy Missing

Action:This will be the first of two logs seen. The policy is either missingor invalid; the system defaults to a policy value of4. This log willbe followed by the Policy Change to X log. If a value other than4is required, modify thearrisMtaDevLoopVolta gePolicy object inthe configuration file and reset the MTA.



Loop Volta geMgmt: Polic y Outof Range

Loop voltage management is enabled and the MTA received an inv alid entryin thearrisMtaDevLoopVolta gePolicy object. If an out of range policy hasbeen received, the system uses the default value of4. Valid entries for thisobject are 1, 2, 3, or 4.

Format :Loop Voltage Mgmt: Policy Out of Range

Action:This will be the first of two logs seen.If the policy entered isinvalid, the system defaults to a policy value of4. This log is fol-lowed by the ‘‘Policy Change to X’’ l og. If a value other than 4 isrequired, modify thearrisMtaDevLoopVolta gePolicy object in theconfiguration file and reset the MTA.

Loop Volta geMgmt: PolicyChang e to X

Loop voltage management is enabled and the MTA received either a valid oran invalid entry in thearrisMtaDevLoopVolta gePolicy object. If a validentry was received, that is different from the current value in NVM, theeMTA generates this log. If an out of range policy is received, the systemuses the default value of 4.Valid entries for this object are 1, 2, 3, or 4.

Format :Loop Voltage Mgmt: Policy Change to X

Action:If the value received is acceptable, no further action is required.Ifthe policy value received is not acceptable, modify thearrisMta-DevLoopVolta gePolicy object in the configuration file and reset theMTA.

Loop Volta geMgmt: Polic y 3Timer Out ofRang e; DefaultValue Used

Loop voltage management is enabled and the timer value received in the con-figuration file is out of range (greater than1800). Thesystem uses thedefault value of 300 seconds (5 minutes).

Format :Loop Voltage Mgmt: Timer Out of Range; Default Value Used

Action:If the default value of 300 seconds is acceptable, no action is neces-sary. If a change to the timeout value is required, modify thearrisMtaDevLoopVolta geResetTimeout object in the configurationfile and reset the MTA.


30 Chapter 2

Firmware Download Logs

The following are logs that may be generated by the ARRIS EnhancedFirmware Download system.

TouchstoneFirmware UpgradeFailed BeforeDownload Attempt

Touchstone Firmware Upgrade failed before attempting a download.

Format :Touchstone Firmware Upgrade Failed Before Download Attempt:reason

Fields:Thereasondescription is one of the following:

• Provisioned upgrade, bad IP address in arrisCmDevSwTable

Download initiated via configuration file has failed. Amatch wasfound in the ARRIS table but the IP address was invalid. Nodownload was attempted.

• Provisioned upgrade, bad filename in arrisCmDevSwTable

Download initiated via configuration file has failed. Amatch wasfound in the ARRIS table but the filename was invalid. No down-load was attempted.

• Provisioned upgrade, no match in arrisCmDevSwTable

Download initiated via configuration file has failed. No matchwas found in the ARRIS table. No download was attempted.

• Manual upgrade, bad IP address in arrisCmDevSwTable

Download initiated via remote SNMP browser has failed. Amatch was found in the ARRIS table but the IP address wasinvalid. No download was attempted.

• Manual upgrade, bad filename in arrisCmDevSwTable

Download initiated via remote SNMP browser has failed. Amatch was found in the ARRIS table but the file name wasinvalid. No download was attempted.

• Manual upgrade, no match in arrisCmDevSwTable

Download initiated via remote SNMP browser has failed. Nomatch was found in the ARRIS table. No download wasattempted.



• Manual upgrade, device not in operational state

Download initiated via remote SNMP browser has failed. Devicenot in the operational state.This is also the error returned whenarrisCmDevSwAdminStatus is set toupgradeFromArrisMgt ina configuration file.

Action:Correct the data in the upgrade table or on the TFTP server as nec-essary, then retry the download.

TouchstoneFirmware UpgradeFailed

Touchstone Firmware Upgrade has failed. StandardDOCSIS download logsshould also be present to further describe the exact download failure reason.

Format :Touchstone Firmware Upgrade Failed:type

Fields:Thetypecode is one of the following:

• Provisioned upgrade

Download initiated via configuration file has failed.

• Manual upgrade

Download initiated via remote SNMP browser has failed.

Action:Make sure the upgrade table and the specified TFTP servers are con-figured properly, then retry the download.

TouchstoneFirmware UpgradeSuccessful

Touchstone Firmware Upgrade has succeeded. Standard DOCSIS downloadlogs may also be present.

Format :Touchstone Firmware Upgrade Successful:type

Fields:Thetypecode is one of the following:

Provisioned upgradeDownload initiated via configuration file has succeeded.

Manual upgradeDownload initiated via remote SNMP browser has succeeded.

Action:None.


32 Chapter 2

SSH Login Attempt Notifications

The following are logs that may be generated by attempts to access the Tele-phony Modem CLI using ssh.

SSH LOGIN AC-CEPTED

A user has successfully logged into the Telephony Modem using SSH.

Format :SSH LOGIN ACCEPTED. From IP:ipaddr. Username -name.Login attempts -num

Fields:The ipaddr is the IP address (e.g.192.168.42.42) of the client log-ging into the Telephony Modem. Thenamefield is the user nameentered. Thenumfield is the number of unsuccessful login attemptssince the last successful login.

Action:None.

SSH LOGIN RE-JECTED

A user has unsuccessfully attempted to log into the Telephony Modem usingSSH.

Format :SSH LOGIN REJECTED. From IP:ipaddr. Username -name.

Fields:The ipaddr is the IP address (e.g.192.168.42.42) of the client log-ging into the Telephony Modem. Thenamefield is the user nameentered.

Action:None. However, a large number of unsuccessful login attempts mayindicate a potential intrusion attempt.



Non-Ser vice Affecting DHCP Rene w Logs

These logs provide notification of DHCP Renew/Rebind attempts when thearrisCmDevDhcpNoSvcImpact MIB object is set to eitherdontSend orsendIgnore .

CM DHCP RENEW:Lease Renewal de-lay; Voice lineoffhook

The CM DHCP RENEW sequence was delayed because thearrisCmDev-DhcpNoSvcImpact object is enabled (value is eitherdontSend or sendIg-nore ) and one of the MTA voice lines is offhook.

Format :CM DHCP RENEW: Lease Renewal delay; Voice line offhook

Action:None; the CM will not RENEW its IP address until all MTA voicelines are on-hook.

CM DHCP RE-BIND: Lease Re-newal delay; Voiceline offhook

The CM DHCP RENEW period has timed out, and the CM DHCP REBINDsequence has been delayed, because thearrisCmDevDhcpNoSvcImpactobject is enabled (value is eitherdontSend or sendIgnore ) and one of theMTA voice lines is offhook.

Format :CM DHCP REBIND: Lease Renewal delay; Voice line offhook

Action:None; the CM will not RENEW its IP address until all MTA voicelines are on-hook.

MTA DHCP RE-NEW: Lease Re-newal delay; Voiceline offhook

The MTA DHCP RENEW sequence has been delayed because thearrisCm-DevDhcpNoSvcImpact object is enabled (value is eitherdontSend orsendIgnore ) and one of the MTA voice lines is offhook.

Format :MTA DHCP RENEW: Lease Renewal delay; Voice line offhook

Action:None; the MTA will not RENEW its IP address until all MTA voicelines are on-hook.


34 Chapter 2

MTA DHCP RE-BIND: Lease Re-newal delay; Voiceline offhook

The MTA DHCP RENEW period has timed out, and the MTA DHCPREBIND sequence has been delayed, because thearrisCmDevDhcpNoSvc-Impact object is enabled (value is eitherdontSend or sendIgnore ) and oneof the MTA voice lines is offhook.

Format :MTA DHCP REBIND: Lease Renewal delay; Voice line offhook

Action:None; the MTA will not RENEW its IP address until all MTA voicelines are on-hook.

ARRIS-Proprietar y Syslog Messa ges

Touchstone firmware supports the DOCSIS-specified CM Syslog messagesdefined inCM-SP-OSSIv2.0-I10-070803. In addition, Touchstone firmwareprovides several proprietary Syslog messages. The following is a subset ofthe defined messages.

Missing TFTPSer ver AddressOverride FQDN inCM config

The ‘‘GUPI MAC with MTA TFTP Server Override’’ provisioning methodwas specified, but the TFTP Server’s FQDN is not present in the CM config-uration file. The eMTA rev erts to DOCSIS-only provisioning mode.

Format :Missing TFTP Server Address Override FQDN in CM config

Event ID:1040600

Action:Either change the provisioning mode, or add the TFTP server’sFQDN to the CM configuration file, then reset the eMTA.

VQ Threshold A completed call had Voice Quality Monitoring (VQM) values that fellbelow specified monitoring thresholds. See ‘‘Setting VQM Thresholds’’ onpage 169 for details.

Format :VQ Threshold:end_time; start_time; line; remote_ip; cw_errs; eqi-Max; MOS-LQ; MOS-CW; lossRate; rtDelay; jbAdaptive; jbRate;jbNomDelay; jbMaxDelay; jbAbsMaxDelay; remMOS-LQ; rem-MOS-CQ; txPackets; txOctets; rxPackets; rxOctets; packetLoss; jit-ter; orig;

Fields:end_time: The call end time.



start_time: The call start time.

line: The line number.

remote_ip: The IP address of the remote end.

cw_errs: Number of codeword errors detected.

eqiMax: The maximum Echo Quality Index (EQI) score.

MOS-LQ: The MOS-LQ score at the MTA.

MOS-CQ: The MOS-CQ score at the MTA.

lossRate: The detected loss rate (0 means no lost packets; 255means all packets lost).

rtDelay: The round trip delay, in milliseconds.

jbAdaptive: The jitter buffer adaptive mode.

jbRate: The jitter buffer rate.

jbNomDelay: Jitter buffer nominal delay, in milliseconds.

jbMaxDelay: Jitter buffer maximum delay, in milliseconds.

jbAbsMaxDelay: Jitter buffer absolute maximum delay, in millisec-onds.

remMOS-LQ: The MOS-LQ score reported by the remote end.

remMOS-CQ: The MOS-CQ score reported by the remote end.

txPackets: The number of RTP packets transmitted.

txOctets: The number of octets transmitted.

rxPackets: The number of RTP packets received.

rxOctets: The number of octets received.

packetLoss: The percentage of RTP packets lost during the call.

jitter: The measured interval jitter.

orig: 1 to indicate that the MTA originated the call;0 otherwise.

Event ID49

Action:For large quantities of messages, check for RF or throughput issues.

The amount of data actually provided by the ‘‘VQ Threshold’’ l ogs dependson the value of thearrisMtaDevVqmThresholdEnable object. For example,when this object is set to1, a typical log may contain the following informa-tion:


36 Chapter 2

Mar 12 10:36:20 2009 cs2k109.ts.lab.arrisi.com/10.19.101.135

<26> <4115> <49> <00:15:96:C8:C3:D6> <VQM Threshold MOS-LQ Exceeded:

ARRS03=THU MAR 12 10:36:20 2009,ARRS02=THU MAR 12 10:35:57

2009,ARRS04=0h 0m 23s,ARRS05=2,IPAD=10.19.101.135,ARRS06=0,

ARRS07=0.00e+00,ARRS08=36 dB,ARRS09=22 dBc,ARRS10=-5.7 dBmV,

ARRS11=33.0 dBmV>

With arrisMtaDevVqmThresholdEnable set to3:



PL=0,IAJ=0,OGS=0>



MLQ=41,MCQ=41,RERL=48,SL=-28,NL=-69,NLR=0,PLC=3,JDR=0,BLD=0,GLD=0,

BD=0,GD=23420,RTD=10,ESD=97,GMN=16,NSR=92,XSR=0,JBA=3,JBR=15,JBN=24,

JBM=25,JBS=60,PS=1108,OS=177280,PR=1104,OR=176640>



ARRS03=THU MAR 12 10:36:20 2009,ARRS02=THU MAR 12 10:35:57 2009,

ARRS04=0h 0m 23s,ARRS05=2,IPAD=10.19.101.135,ARRS06=0,ARRS07=0.00e+00,

ARRS08=36 dB,ARRS09=22 dBc,ARRS10=-5.7 dBmV,ARRS11=33.0 dBmV>

Wireless RouterModule UpgradeFailed

The Wireless Router Module (WRM) on a WTM552 or WTM652 has failedto upgrade after five tries.

Format :Wireless Router Module Upgrade Failed

Action:Reset the WRM.If the WRM again fails to upgrade, verify that theTouchstone firmware version is correct, then force a reload of thefirmware image.

Invalid WirelessRouter Module Im-ag e

An eMTA firmware upgrade has loaded an incorrect WRM image.

Format :Invalid Wireless Router Module Image

Action:Verify that the Touchstone firmware version is correct, then force areload of the firmware image.



Working with CallP and DHCP Messa geTrace LogsTouchstone eMTAs keep logs of:

• CM DHCP messages

• MTA DHCP messages

• CallP messages (NCS and SIP)

The CallP signalling log stores the last MGCP messages sent or received bythe MTA. The number of messages stored depends on the number of linessupported by the eMTA:

Number Max. Number Bufferof Lines of Messages Size

1 250 25K2* 250 25K4 1500 150K8 1500 150K

12 1500 150K*Includes 4-line Telephony Ports

The DHCP log stores up to 50 CM messages and up to 50 MTA DHCP mes-sages. EachDHCP buffer is 5K bytes.

Use this procedure to display CallP or DHCP message trace logs.

Action Perform any of the following tasks as necessary.

Task Pag e

Enabling or Disabling MTA DHCP Trace Logs 37Enabling or Disabling CM DHCP Trace Logs 38Enabling or Disabling CallP Signalling Logs 38Viewing Logs Using the CLI 38Viewing Logs Using the Web-based Interface 39Clearing Message Trace Logs Using the CLI 41

Enabling or Dis-abling MT A DHCPTrace Logs

Follow these steps to enable or disable MTA DHCP trace logs using the CLI.Trace logs are enabled by default.

1 Access the CLI as described in ‘‘Enabling and Accessing the Trou-bleshooting CLI’’ on page 138.

2 Enter the MTA sub-mode:


38 Chapter 2

/ mta ↵

3 To enable MTA DHCP trace logs:

mtaEnableLog 1 ↵

4 To disable MTA DHCP trace logs:

mtaEnableLog 0 ↵

Enabling or Dis-abling CM DHCPTrace Logs

Follow these steps to enable or disable CM DHCP trace logs using the CLI.Trace logs are enabled by default.


2 Enter the CM sub-mode:

/ cm ↵

3 To enable CM DHCP trace logs:

cmEnableLog 1 ↵

4 To disable CM DHCP trace logs:

cmEnableLog 0 ↵

Enabling or Dis-abling CallP Sig-nalling Logs

Follow these steps to enable or disable CallP signalling logs using the CLI.Signalling logs are enabled by default.


2 Enter the CallP sub-mode:

/ callp ↵

3 To enable CallP signalling logs:

callpEnblLog 1 ↵

4 To disable CallP signalling logs:

callpEnblLog 0 ↵

Viewing Logs Us-ing the CLI

Follow these steps to view message trace logs using the command-line inter-face.




2 To view the MTA DHCP logs:

a Enter the MTA sub-mode:

/ mta ↵

b Display the log:

mtaDispLog ↵

3 To view the CM DHCP logs:

a Enter the CM sub-mode:

/ cm ↵

b Display the log:

cmDispLog ↵

4 To view the CallP logs:

a Enter the CallP sub-mode:

/ callp ↵

b Display the CallP logs:

callpDispLog ↵

Viewing Logs Us-ing the Web-basedInterface

Follow these steps to view DHCP trace logs and CallP signalling logs usingthe web-based troubleshooting interface.

1 Use a web browser to access the web-based interface as described in‘‘ Accessing the Troubleshooting Interface’’ on page 134.

2 If you are currently viewing the Basic pages, click theAdvanced link.Enter the Password of the Day if necessary.

3 To view either CM or MTA DHCP logs:

a Select theDHCP link at the top of any Advanced web page toaccess the DHCP Parameters page.

b At the bottom of the DHCP Parameters page (scroll down to thebottom of the page if necessary), select either theCM-DHCP orMTA-DHCP link.

The eMTA displays the selected DHCP log.

4 To view CallP logs:

a Select theCallP/QoS link at the top of any Advanced web page toaccess the CallP/QoS Statistics page.


40 Chapter 2

b At the bottom of the CallP/QoS Statistics page (scroll down to thebottom of the page if necessary), select theShow Call SignallingLog link.

The eMTA displays the CallP log.

Controlling LogsUsing the Web-Based Interface

Follow these steps to enable, disable, or clear DHCP and CallP logs using theweb-based interface.

1 Access the advanced web pages as described in ‘‘A ccessing theAdvanced Pages’’ on page 135.

2 To work with DHCP logs:

a Click theDHCP link to access the DHCP page.

b Scroll down to the bottom of the screen to view the ‘‘DHCPLOGS’’ section:

c To clear the CM DHCP or MTA DHCP logs, click theClear but-ton for the desired log.

d To enable or disable CM DHCP logs, click theDisab le CM Logbutton. Thisbutton changes toEnable CM Log when logging isdisabled.

e To enable or disable MTA DHCP logs, click theDisab le MTA Logbutton. Thisbutton changes toEnable MTA Log when logging isdisabled.

3 To work with CallP logs:

a Click theCallP/QoS link to access the CallP/Qos Statistics page:



b To clear the CallP log, click theClear button.

c To enable or disable CallP logging, click theDisab le Log gingbutton. Thisbutton changes toEnable Log ging when logging isdisabled.

Clearing Messa geTrace Logs Usingthe CLI

Follow these steps to clear message trace logs using the CLI.


2 To clear the MTA DHCP logs:

a Enter the MTA sub-mode:

/ mta ↵

b Use the following command to clear the logs:

mtaClearLog ↵

3 To clear the CM DHCP logs:

a Enter the CM sub-mode:

/ cm ↵


cmClearLog ↵

4 To clear the CallP logs:

a Enter the CallP sub-mode:


42 Chapter 2

/ callp ↵


callpClrLog ↵


3 Tr oubleshooting

This chapter provides troubleshooting information for operators.

Over vie w of Troubleshooting Interfaces

Touchstone firmware supports the following troubleshooting interfaces.

SNMP MIBInterface

Using an SNMP-based network management system, you can read cablemodem and MTA MIB variables to determine the status of TouchstoneeMTAs and (in some cases) change the MIBs to correct an issue.

See ‘‘Using MIB Objects for Troubleshooting’’ on page 44for a list of MIBvariables useful for troubleshooting.

LED Interface Each Touchstone eMTA has a group of LEDs on its front panel.These LEDsare especially useful to track the configuration and registration process of aneMTA attempting to connect to the network.

See ‘‘LED Patterns’’ on page 92for startup sequences and normal operationLED patterns.

Web-basedInterface

Touchstone firmware includes a simple HTTP (web) server that provides sev-eral pages showing status and other information about the eMTA. You canaccess the web pages from either the subscriber (CPE) side or network(cable) side, or disable access from either side.

See ‘‘Web-based Troubleshooting Interface’’ on page 111for example webpages and descriptions.


44 Chapter 3

CLI Interface Touchstone firmware supports a low-level command-line interface to theeMTA internals. You can access the CLI via telnet or SSH, after enablingaccess through the web-based interface.

See Chapters 5 and 6 for details about the CLI interface.

SSH Access Information

Touchstone firmware supports only SSHv2 client access.

The following SSH user accounts are supported:

• User name:pwodPassword: customer password of the day

Using MIB Objects for T roubleshooting

Using an SNMP manager to read cable modem and MTA MIB objects can beuseful for troubleshooting. The following are MIBs that can provide infor-mation to resolve many common issues.

Note: MIB objects which contain 64-bit types (such asCounter64 ) requireSNMPv2 or higher for access. SNMPv1 only supports up to 32-bit types.

@NetHome MIB(Japan-only)

Japan loads support version 2.3 of the ATNETHOME-EMTA-MIB.

SNMPv2 MIBs The following objects are part of the SNMPv2 MIBs.They provide generalinformation about the cable modem.

sysDescrProvides information about the cable modem hardware revisionlevel, operating firmware, and networking firmware.

sysObjectIDProvides authoritative identification of the network managementsubsystem contained in the cable modem.

sysUpTimeThe time (in 1/100 second increments) since the network manage-ment portion of the cable modem was last re-initialized.

sysORIDDescribes capabilities with respect to various MIB modules sup-ported by the cable modem acting in an agent role


Troubleshooting 45

sysORDescrA text description of the capabilities identified by the sysORIDobject.

Interface MIBs The following objects are part of the IF-MIB. Each interface (RF, Ethernet,USB) has its own set of objects in theifTable . The following are the mostuseful troubleshooting-related objects.

ifNumberThe number of interfaces listed in the table.

ifIndexThe index number for the interface. Seethe Touchstone TelephonyManagement Guidefor a list of defined interfaces.

ifDescrA text string containing information about the interface.

ifTypeThe interface type.Values for cable modems include:

other (1)ethernetCsmacd (6)docsCableMacla yer(127)docsCableDownstream (128)docsCableUpstream (129)usb (160)

Values for MTAs include:other (1)voiceOverCable (198)

ifMtuThe size of the largest packet that can be sent and received on theinterface, specified in octets.For interfaces that are used for trans-mitting network datagrams, this is the size of the largest networkdatagram that can be sent on the interface.

ifSpeedAn estimate of the interface’s current bandwidth, in bits per second.For interfaces that do not vary in bandwidth or for those where noaccurate estimation can be made, this object contains the nominalbandwidth.

ifPhysAddressThe interface’s address at its protocol sub-layer. For example, foran 802.x interface, this object normally contains a MAC address.The interface’s media-specific MIB must define the bit and byteordering and the format of the value of this object.


46 Chapter 3

ifAdminStatusThe desired state of the interface; one ofup(1), down (2), or test-ing (3).

When the cable modem initializes, all interfaces start withifAdmin-Status in thedown (2) state. The configuration file can change thevalue of ifAdminStatus , or you can set it using the SNMP manager.The default action is to bring each interface up after loading theconfiguration file.

The testing (3) state indicates that no operational packets can bepassed.

ifOperStatusThe current operational state of the interface; one ofup(1),down (2), testing (3), dormant (5), ornotPresent (6).

If ifAdminStatus is changed toup(1) then ifOperStatus shouldchange toup(1) if the interface is ready to transmit and receive net-work traffic; dormant (5) indicates that the interface is waiting forsome external action. It the status remainsdown (2), a fault is pre-venting the interface from coming up.

If ifAdminStatus is down (2), then ifOperStatus should also bedown (2).

The testing (3) state indicates that no operational packets can bepassed. Thevalue notPresent (6) indicates missing components(for example, a hardware option that has not been installed).

ifLastChang eThe value ofsysUpTime at the time the interface entered its currentoperational state. If the current state was entered before the last re-initialization of the local network management subsystem, then thisobject contains a zero value.

ifInOctetsThe total number of octets received on the interface, including fram-ing characters.

ifInUcastPktsThe number of packets, delivered by this sub-layer to a higher layer(or sub-layer), which were not addressed to a multicast or broadcastaddress at this sub-layer.

ifInDiscardsThe number of inbound packets which were chosen to be discardedev en though no errors had been detected to prevent their beingdeliverable to a higher-layer protocol. One possible reason for dis-carding such a packet could be to free up buffer space.

ifInErrorsThe number of inbound packets that contained errors preventingthem from being deliverable to a higher-layer protocol.


Troubleshooting 47

ifInUnknownProtosThe number of packets received at the interface which were dis-carded because of an unknown or unsupported protocol.For anyinterface that does not support protocol multiplexing, this counterwill always be 0.

ifOutOctetsThe total number of octets transmitted out of the interface, includingframing characters.

ifOutUcastPktsThe total number of packets that higher-level protocols requested betransmitted, and which were not addressed to a multicast or broad-cast address at this sub-layer, including those that were discarded ornot sent.

ifOutDiscardsThe number of outbound packets which were chosen to be discardedev en though no errors had been detected to prevent their being trans-mitted. Onepossible reason for discarding such a packet could beto free up buffer space.

ifOutErrorsThe number of outbound packets that could not be transmittedbecause of errors.

ifOutQLenThe length of the output packet queue (in packets).

ifSpecificA reference to MIB definitions specific to the particular media beingused to realize the interface. Values appearing in Touchstone cablemodems include:

dot3 (Ethernet)docsIfMib (RF MAC-level interface)docsIfDownstreamChannelTable (RF downstream)docsIfUpstreamChannelTable (RF upstream)usbMib (USB)

Cable Device MIBs The following objects are part of the DOCS-CABLE-DEVICE-MIB.Theyprovide status and control for the cable modem as a system (as opposed tointerface MIBs, which operate on a single interface).

DocsDevBase Objects

The following object allows you to reset a cable modem from the headend.

docsDevResetNowSet this object totrue (1) to reset the cable modem.Reading thisobject always returnsfalse (2).


48 Chapter 3

DocDevSoftware Objects

These objects provide status and control of the cable modem firmware.

docsDe vSwSer verThe address of the TFTP server used for firmware upgrades. If theTFTP server is unknown, the value is0.0.0.0.

docsDevSwFilenameThe file name of the firmware image to be loaded into this device.Unless changed using an SNMP manager, this is the file name spec-ified by the provisioning server.

docsDevSwAdminStatusControls firmware loading.

If set toupgradeFromMgt (1), the cable modem starts downloadingthe firmware load specified bydocsDevSwFilename . After suc-cessfully receiving an image, the cable modem sets its state toignorePr ov isioningUpgrade (3) and reboots. If the downloadprocess is interrupted by a reset or power failure, the cable modemreloads its previous image and, after re-initialization, continues toattempt loading the image specified indocsDevSwFilename .

If set toallowPr ov isioningUpgrade (2), the cable modem uses thefirmware version information supplied by the provisioning serverwhen next rebooting (this does not cause a reboot).

When set toignorePr ov isioningUpgrade (3), the cable modem dis-regards firmware image upgrade information from the provisioningserver.

Note that reading this object can returnupgradeFromMgt (1). Thisindicates that a firmware download is currently in progress, and thatthe cable modem will reboot after successfully receiving an image.At initial start-up, this object has the default value ofallowPro-visioningUpgrade (2).

docsDevSwOperStatusProvides the current firmware loading status.

InProgress (1) indicates that a TFTP download is underway, eitheras a result of a version mismatch at provisioning or as a result of anupgradeFromMgt request.

CompleteFromPr ov isioning (2) indicates that the last firmwareupgrade was a result of version mismatch at provisioning.

CompleteFromMgt (3) indicates that the last firmware upgrade wasa result of settingdocsDevSwAdminStatus to upgradeFromMgt .

Failed (4) indicates that the last attempted download failed, ordinar-ily due to TFTP timeout.


Troubleshooting 49

DocsDe vSer ver Objects

These objects display and control the status of communications with networkservers (CMTS, DHCP server, and so forth).

docsDe vSer verBootStateIf operational (1), the cable modem has completed loading and pro-cessing of configuration parameters and the CMTS has completedthe registration exchange.

If disabled (2), then the cable modem was administratively disabled,possibly by being refused network access in the configuration file.

If waitingForDhcpOffer (3), then a DHCP Discover has been trans-mitted and no offer has yet been received.

If waitingForDhcpResponse (4), then a DHCP Request has beentransmitted and no response has yet been received.

If waitingForTimeSer ver (5), then a Time request has been trans-mitted and no response has yet been received.

If waitingForTftp (6), then a request to the TFTP parameter serverhas been made and no response received.

If refusedByCmts (7), then the Registration Request/Responseexchange with the CMTS failed.

If forwardingDenied (8), then the registration process completed,but the network access option in the received configuration file pro-hibits forwarding.

docsDe vSer verDhcpThe IP address of the DHCP server that assigned an IP address tothis cable modem.Returns0.0.0.0 if DHCP was not used for IPaddress assignment.

docsDe vSer verTimeThe IP address of the Time server (RFC-868).Returns0.0.0.0 if thetime server IP address is unknown.

docsDe vSer verTftpThe IP address of the TFTP server responsible for downloading pro-visioning and configuration parameters to this cable modem.Returns0.0.0.0 if the TFTP server address is unknown.

docsDe vSer verConfigFileThe name of the configuration file read from the TFTP server.Returns an empty string if the configuration file name is unknown.


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DocsDevEvent Objects

These objects control event reporting, and describe network or device eventsthat may be of interest in fault isolation and troubleshooting.Multiplesequential identical events are represented by incrementingdocsDevEv-Counts and settingdocsDevEvLastTime to the current time rather than cre-ating multiple rows. Entriesare created with the first occurrence of an event.

Use docsDevEvControl to clear the table.Individual events can not bedeleted.

docsDevEvControlSet this object toresetLog (1) to erase the event log.

Set this object touseDefaultRepor ting (2) to restore all event prior-ities to their factory-default reporting.

Reading this object always returnsuseDefaultRepor ting (2).

docsDevEvSyslogThe IP address of the Syslog server. If 0.0.0.0, Syslog transmissionis inhibited.

docsDevEvIndexProvides relative ordering of the objects in the event log. Thisobject always increases except when the log is reset usingdocsDev-EvControl , the cable modem reboots and does not keep the eventlog in non-volatile storage, or the value reaches2ˆ31. The nextentry for all the above cases is1.

docsDevEvFirstTimeThe time that a particular event log entry was created.Multipleidentical events can be reported using a single entry.

docsDevEvLastTimeIf multiple events are reported using the same entry, the time thatthe last event for this entry occurred.Otherwise this should have thesame value asdocsDevEvFirstTime .

docsDevEvCountsThe number of consecutive event instances reported by this entry.This starts at1 with the creation of this entry and increments by 1for each subsequent duplicate event.

docsDevEvLevelThe priority level of this event. Theseare ordered from most seri-ous (emergency ) to least serious (debug ).

docsDevEvIdFor a particular device, uniquely identifies the type of event that isreported by this entry.


Troubleshooting 51

docsDevEvT extA text string describing the event, including all relevant context(interface numbers, etc.).

ARRIS Cable Mo-dem Device MIB

The following objects are part of the ARRIS-CM-DEVICE-MIB.They pro-vide extended control over ARRIS cable modems and the cable modem com-ponent of a Touchstone eMTA.

arrisCmDevBase MIB

The following objects display and control basic eMTA functions.

arrisCmDevWanIsolationStateControls the user’s ability to connect to an outside network. Set-tings are:

off-InActiveMode (1)—Data traffic passes freely between the sub-scriber’s network and the outside network (i.e. the Internet).TheStandby button is enabled.

on-ActiveMode (2)—The subscriber’s network is isolated from theInternet. Datatraffic does not pass between the subscriber’s net-work and the Internet. The Standby button is enabled.

off-InActiveMode-ButtonDisabled (3)—Data traffic passes freelybetween the subscriber’s network and the Internet.The Standbybutton is disabled.

on-ActiveMode-ButtonDisabled (4)—The subscriber’s network isisolated from the Internet. The Standby button is disabled.

arrisCmDevSwIma geNameThe name of the firmware image currently operating on this device.

arrisCmDevSwIma geBuildTimeThe build date and time of the firmware image currently operatingon this device.

arrisCmDevRegistrationStateProvides the last registration step completed as the eMTA provision-ing progresses through the DOCSIS/PacketCable registration andprovisioning steps. Possible values are:

• docsis-DownstreamScanning (1)

• docsis-DownstreamRanging (2)

• docsis-UpstreamRanging (3)

• docsis-DHCP (4)


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• docsis-TFTP (5)

• docsis-DataRegComplete (6)

• telephony-DHCP (7)

• telephony-TFTP (8)

• telephon y-RegWithCallSer ver (9)

• telephony-RegComplete (10)

arrisCmDevResetReasonLogTableProvides a history of the last ten reset reasons.The index .1 pro-vides the latest reset reason.Each entry is a string containing thedate, time, and reason for the reset, or the string ‘‘Empty.’’

arrisCmDevLastHwResetReasonProvides the reason for the last MTA resets (up to 10): watchdog(internal failure), hardware (reset button or power-cycle), orfirmware (SNMP, CLI, or upgrade).

arrisCmDevResetReasonLogDisableSet to true (1) in the CM configuration file to disable reset reasonlogging. Thismay be desirable for stress testing where the eMTAcould be reset many times; leaving logging enabled in this casecould impact the NVM lifetime.

arrisCmDevSoftware MIB

The following objects display and control the status of cable modemfirmware.

arrisCmDevSwTableThis table contains the MIB objects required to use the TouchstoneFirmware Upgrade System.See theTouchstone Telephony Provi-sioning Guidefor details.

arrisCmDevSwAdminStatusIf set to upgradeFromArrisMgt (1), the device initiates a TFTPfirmware image download usingarrisCmDevSwFilename for thematching HW model type and revision in thearrisCmDevSwTable .

If set to allowArrisPr ov isioningUpgrade (2), the device uses theTouchstone Firmware Upgrade information supplied by the provi-sioning server when next rebooting (this does not cause a reboot).

When set toignoreArrisPr ov isioningUpgrade (3), the device disre-gards Touchstone Firmware Upgrade information from the provi-sioning server (default).


Troubleshooting 53

Operational Setup MIB Group

The following objects control cable modem provisioning.

arrisCmDevPr ovMethodIndicator(read-only) Indicates the method used to provision the device. SeetheTouchstone Telephony Provisioning Guidefor details.

arrisCmDevEnableDocsis20Controls DOCSIS 2.0 operation mode.This object is stored intoNVRAM and is operational after the next reboot of the device.

Set totrue (1) to enable DOCSIS 2.0 operation mode.

Set tofalse (2) to disable DOCSIS 2.0 operation mode.

Setting this object to the same value that is already stored inNVRAM will do nothing. After the successful setting of this object,the device will automatically reboot.

arrisCmDevModemFeatureSwitchEnables proprietary features of the ARRIS cable modem.See theTouchstone Telephony Provisioning Guidefor details.

arrisCmDe vDhcpSer verEnab leControls operation of the local DHCP Server. If enabled, the DHCPserver is operational until the cable modem registers. Setto true (1)to enable the DHCP server. Set tofalse (2) to disable it.

arrisCmDe vDhcpSer verState(read-only) Indicates the current state of the local DHCP Server, oneof active (1) or inactive (2).

arrisCmDevDEAControlEnables or disables the dynamic equalizer; one ofon(1) (default) oroff (2).

If set through an SNMP manager, the eMTA retains the setting innon-volatile memory. If set in the provisioning file, the eMTAretains the setting only until the next reboot.

HTTP MIB Group

The following objects control access to the web-based troubleshooting inter-face.

arrisCmDevHttpLanAccessControls the level of LAN-side HTTP access to the modem.Set-tings are:

off (1)—LAN-side HTTP access is denied.


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basic (2)—allow basic HTTP access.

advanced (3)—allow ARRIS proprietary HTTP access.

until-registered (4)—allow basic HTTP access until the modem isregistered. Onceregistered, LAN-side HTTP access is denied.

This object can only be changed by the configuration file.Thedefault value for this object isuntil-registered (4).

arrisCmDevHttpWanAccessControls the level of WAN-side HTTP access to the modem.Set-tings are:

off (1)—WAN-side HTTP access is denied. (default)

basic (2)—allow basic HTTP access.

advanced (3)—allow ARRIS proprietary HTTP access.

This object can only be changed by the configuration file.Thedefault value for this object isoff (1).

arrisCmDevHttpClientSeedThe DES encoded seed—provided by the user—used to generate thepassword for access to the HTTP Advanced Pages. Whenread, thisobject returns a zero-length string.

DHCP MIB Group

The following read-only MIBs contain current DHCP information.They areavailable only from the CM IP address.

arrisCmDevDhcpCmIpAddrDisplays the currently leased IP address.

arrisCmDevDhcpCmSubNetMaskDisplays the current IP subnet mask in use.

arrisCmDevDhcpCmGatewayIpAddrDisplays the current IP gateway address in use.

arrisCmDevDhcpCmConfigFileDisplays the CM configuration file to be retrieved.

arrisCmDevDhcpStateDisplays the current DHCP state of the CM:idle (0), discover (1),selecting (2), requesting (3), bound (4), renew (5), rebind (6).

arrisCmDe vDhcpPrimar yDhcpSer verIpAd drDisplays the primary DHCP server address.

arrisCmDevDhcpTftpSvrIpAddrDisplays the current TFTP Server IP address in use.


Troubleshooting 55

arrisCmDevDhcpTimeSvrIpAddrDisplays the current ToD server IP address in use.

arrisCmDevDhcpCmTimeOffsetDisplays the current Time offset being used by the CM.

arrisCmDe vDhcpPrimar yT eleDhcpSvrDisplays the primary DHCP server being used by the MTA.

arrisCmDe vDhcpSecondar yT eleDhcpSvrDisplays the secondary DHCP server being used by the MTA.

arrisMtaDevDhcpOfferedLeaseTimeDisplays the Offered IP Lease time, in seconds.

arrisCmDevDhcpLeaseTimeRemainingDisplays the Remaining IP Lease time, in seconds.

arrisCmDevDhcpTimeUntilRenewDisplays the current time, in seconds, remaining before the MTAstarts the lease renewal process.

arrisCmDevDhcpTimeUntilRebindDisplays the current time, in seconds, remaining before the CMstarts the lease rebinding process.

Other MIB Objects

The following are other MIB objects of interest.

arrisCmDevTurboDoxEnableThis object is used to control operation of the TurboDox™ band-width acceleration firmware.

Set totrue (1) to enable TurboDox operation mode (default).

Set tofalse (2) to disable TurboDox operation mode.

This object can only be changed by the configuration file.

PacketCableEvent MIB

The following objects are part of the PKTC-EVENT-MIB. They supply thebasic management objects for reporting events. SeeChapter 1, ‘‘InterpretingAlarms,’’ and Chapter 2, ‘‘Interpreting Logs,’’ f or events and their formats.

pktcDevEventControl MIB

The following objects control PacketCable event reporting.

pktcDevEvControlDefines actions related to the event log configuration. Settings are:


56 Chapter 3

resetLog (1)—empties the event log (deletes all data).

setDefaults (2)—restores all event priorities to factory defaultreporting parameters.

useConfigured (3)—reloads previously configured reporting param-eters.

pktcDevEvControlStateThe state of the device as modified bypktcDevEvControl . Thepossible states are as follows:

logReset (1)

defaultSet (2)

useConfigured (3)

processing (4)—a state change is underway.

pktcDevEvSyslogAddressTypeThe type of Internet address of the Syslog server.

pktcDevEvSyslogAddressThe IP address of the Syslog server. Use0.0.0.0 to specify no Sys-log server. Using an FQDN is allowed but not recommended.

pktcDevEvSyslogUdpP or tThe UDP port number that the MTA uses to send requests to theSyslog server.

pktcDevEventThrottle MIB

The following objects control event throttling.

pktcDevEvThrottleAdminStatusControls the transmission of traps and Syslog messages with respectto the trap pacing threshold.

throttlingInhibited (1)—transmit traps and Syslog messages withoutregard to the threshold settings. (default)

dynamicThresholding (2)—suppresses trap transmission and Sys-log messages to be suppressed if the number of traps would other-wise exceed the threshold.

manualThresholding (3)—trap transmissions cease at the threshold,and do not resume until directed to do so.

eventsInhibited (4)—suppresses all trap transmission and Syslogmessages.

A single event is always treated as a single event for thresholdcounting. Thatis, an event causing both a trap and a Syslog mes-sage is still treated as a single event. Writing to this object resetsthe thresholding state.


Troubleshooting 57

pktcDevEvThrottleInhibitedIf true (1), trap/inform and Syslog transmission is currently inhibiteddue to: thresholds; the current setting ofpktcDevEv-ThrottleAdminStatus ; or no Syslog (pktcDevEvSyslogAddress )or trap/inform (pktcMtaDevSnmpEntity ) destinations have beenset.

pktcDevEvThrottleThresholdSets the number of trap/Syslog events per pktcDevEvThrottle-Inter v al to be transmitted before throttling.A single event is alwaystreated as a single event for Threshold counting. That is, an eventcausing both a trap/inform and a Syslog message is still treated as asingle event. At initial start-up, this object returns 2.

pktcDevEvThr ottleInter v alThe interval over which the throttle threshold applies.At initialstart-up, this object has a value of 1.

pktcDevEvProgrammableTable

This table is part of thepktcDevEventConfig MIB. It configures the report-ing of the various programmable events. Thistable allows control of thereporting of event classes.For each event priority, a combination of loggingand reporting mechanisms may be chosen. The mapping of event types topriorities is vendor-dependent. Vendors may also choose to allow the user tocontrol that mapping through proprietary means.

pktcDevEvProgrammableIdID for a specific programmable event to which the priority and dis-play string are matched. These Event Ids are vendor specific or inthe case of PacketCable events defined inpkt-tr-memevent-id-v01-001128.

pktcDevEvProgrammableEnterpriseProvides the IANA enterprise number of the device manufacturerfor proprietary events, and the CableLabs IANA enterprise numberfor PacketCable specified events.

pktcDevEvProgrammableLevelThe priority level controlled by this entry. These are ordered frommost (critical) to least (information) critical.Each event has a par-ticular priority level associated with it. The levels are described as:

critical (1)—A service-affecting condition that requires immediatecorrective action.

major (2)—A service-affecting condition that requires urgent correc-tive action.

minor (3)—A non-service-affecting fault condition which warrantscorrective action in order to avoid a more serious fault.


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warning (4)—A potential or impending condition which can lead toa fault; diagnostic action is suggested.

information (5)—Normal event meant to convey information.

pktcDevEvProgrammab leRepor tingDefines the action to be taken on occurrence of this event class.Implementations may not necessarily support all options for allev ent classes, but at minimum must allow traps and Syslog to bedisabled. Thevalue is a collection of bits:

local (0) bit—log to the internal log

traps (1) bit—generate a trap

syslog (2) bit—send a Syslog message (assuming the Syslogaddress is set)

inform (3) bit—generate an inform

none (4) bit—this event is not generated

pktcDevEvProgrammableT extA programmable event display string providing a human-readabledescription of the event.

pktcDevEvFixedTable MIB

This table is part of thepktcDevEventConfig MIB. It configures the report-ing of the various fixed events (including level, and report type) and eventclasses.

For each event priority, a combination of logging and reporting mechanismsmay be chosen. The mapping of event types to priorities is vendor-depen-dent.

pktcDevEvFixedIdID for a specific fixed event to which the priority and display stringare matched. These Event Ids are vendor specific or in the case ofPacketCable events defined inpkt-tr-memevent-id-v01-001128.

PktcDevEvFixedEnterpriseProvides the IANA enterprise number of the device manufacturerfor proprietary events, and the CableLabs IANA enterprise numberfor PacketCable specified events.

pktcDevEvFixedLevelThe priority level that is controlled by this entry. These are orderedfrom most (critical) to least (information) critical. Each event has aparticular priority level associated with it (as defined by the vendor).The levels are:


Troubleshooting 59

critical (1)—A service-affecting condition that requires immediatecorrective action.

major (2)—A service-affecting condition that requires urgent correc-tive action.

minor (3)—A non-service-affecting fault condition which warrantscorrective action in order to avoid more serious fault.

warning (4)—A potential or impending condition which can lead toa fault; diagnostic action is suggested.

information (5)—Normal event meant to convey information.

pktcDevEvFix edRepor tingDefines the action to be taken on occurrence of this event class.Implementations may not necessarily support all options for allev ent classes, but at minimum must allow traps and Syslog to bedisabled. Thevalue is a collection of bits:

local (0) bit—log to the internal log

traps (1) bit—generate a trap

syslog (2) bit—send a Syslog message (assuming the Syslogaddress is set)

inform (3) bit—generate an inform

none (4) bit—this event is not generated.

pktcDevEvFixedT extA fixed event display string providing a human-readable descriptionof the event.

pktcDevEventLocal MIB

This MIB provides thepktcDevEvent table, that contains a log of networkand device events that may be of interest in fault isolation and troubleshoot-ing.

pktcDevEvIndexProvides relative ordering of the objects in the event log. Thisobject always increases except when (a) the log is reset viapktc-DevEvControl , (b) the device reboots and does not implement non-volatile storage for this log, or (c) it reaches the value 2ˆ31. Thenext entry for all the above cases is1. This also serves as a indica-tor of event sequence.

PktcDevEvTimeProvides a human-readable description of the time at which theev ent occurred.


60 Chapter 3

pktcDevEvLevelThe priority level of this event as defined by the vendor. These areordered from most serious (critical) to least serious (debug).

pktcDevEvEnterpriseProvides the IANA enterprise number of the device manufacturerfor proprietary events, and the CableLabs IANA enterprise numberfor PacketCable specified events.

pktcDevEvIdID for a specific event to which the priority and display string arematched. TheseEvent Ids are vendor specific or in the case ofPacketCable events defined inpkt-tr-memevent-id-v01-001128.

pktcDevEvT extProvides a human-readable description of the event, including allrelevant context (interface numbers, etc.).

pktcDevEvMacAddressProvides the MAC address of the device generating the event.

pktcDevEvEndpointNameThis is the endpoint identifier followed by the FQDN/IP Address ofthe device. This is in the form—AALN/X:FQDN/IP Address.Ifthe event is not specific to an endpoint, then the contents is just theFQDN/IP address.

MTA MIB This MIB module supplies the basic management objects for the MTADevice.

The MTA MIB only supports a single provisioning server.

pktcMtaDevResetNowSetting this object totrue (1) causes the eMTA to reset. Readingthis object always returnsfalse (2). Whenset totrue , the followingactions occur:

1 All connections (if present) are flushed locally.

2 All current actions such as ringing immediately terminate.

3 Requests for notifications such as notification based on digitmap recognition are flushed.

4 All endpoints are disabled.

5 The provisioning flow is started at step MTA-1 of the provision-ing process.

pktcMtaDevMacAddressThe telephony MAC address for this device.


Troubleshooting 61

pktcMtaDevFQDNThe Fully Qualified Domain Name for this MTA.

pktcMtaDevEndPntCountThe physical end points for this MTA.

pktcMtaDevEnabledThe MTA Administrative Status of this device, wheretrue (1) meansthe voice feature is enabled andfalse (2) indicates that it is disabled.

pktcMtaDevPr ov isioningStateThe completion state of the initialization process, sent as part of thefinal INFORM (step MTA-25 of the provisioning process).Thestates are:

pass (1)—the configuration file could be parsed successfully and theMTA is able to reflect the same in its MIB.

inProgress (2)—the configuration file is currently being processed.

failConfigFileError (3)—the configuration file was in error due toincorrect values in the mandatory parameters.

passWithWarnings (4)—the configuration file had proper values forall the mandatory parameters but had errors in the optional parame-ters (including any vendor specific OIDs which are incorrect or notknown to the MTA).

passWithIncompleteParsing (5)—the configuration file is proper,but the MTA cannot reflect the same in its MIB (for example, toomany entries leading to memory exhaustion).

failureInternalError (6)—the configuration file cannot be parsed dueto an internal error.

failOtherReason (7)—the MTA cannot accept the configuration filefor one of reasons described in ‘‘Issues Causing a ‘‘FailOtherRea-son’’ Provisioning State’’ on page 65. The MTA resets itself.

pktcMtaDevHttpAccessIndicates whether HTTP file access is supported for MTA configura-tion file transfer.

pktcMtaDevPr ov isioningTimerEnables setting the duration of the provisioning timeout timer. Thetimer covers the provisioning sequence from step MTA-1 to stepMTA-23. Thevalue is in minutes and setting the timer to0 disablesthis timer. The default value for the timer is10.

pktcMtaDevPr ov isioningCounterThis object is the count of the number of times the provisioningcycle has looped through step MTA-1 since the last reboot.


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pktcMtaDevErrorOidsTableIf pktcMtaDevPr ov isioningState is reported with anything otherthan apass (1), then this table is populated with the necessary infor-mation, each pertaining to observations of the configuration file.Even if different parameters share the same error (for example, allRealm Names are invalid), all recognized errors must be reported asdifferent instances.This contains the necessary information anMTA must attempt to provide in case the configuration file is notparsed and/or accepted in its entirety.

pktcMtaDevErrorOidIndexThis is the index to pktcMtaDevErr orOidsEntr y . This is an integervalue and will start from the value 1and be incremented for eacherror encountered in the configuration file.The indices need notnecessarily reflect the order of error occurrences in the configurationfile.

pktcMtaDevErrorOidThis is the OID associated with the particular error. If the error wasnot due to an identifiable OID, then this can be populated withimpartial identifiers, in hexadecimal or numeric format.

pktcMtaDevErrorGivenIf the error was due to the value associated with the correspondingpktcMtaDevErrorOid , then this contains the value of the OID asinterpreted by the MTA in the configuration file provided. If theerror was not due to the value of an OID this must be set to anempty string.This is provided to eliminate errors due to misrepre-sentation or misinterpretation of data.

pktcMtaDevErrorReasonThis indicates the reason for the error, as per the MTA’ s interpreta-tion, in human readable form.For example:

VALUE NOT IN RANGE

VALUE DOES NOT MATCH TYPE

UNSUPPORTED VALUE

LAST 4 BITS MUST BE SET TO ZERO

OUT OF MEMORY—CANNOT STORE

This MAY also contain vendor specific errors for vendor specificOIDs and any proprietary error codes/messages which can helpdiagnose errors better, in a manner the vendor deems fit.

pktcMtaDevConfigFileThe URL of the TFTP/HTTP file for downloading provisioning andconfiguration parameters to this device. ReturnsNULL if the serveraddress is unknown. Supportsboth TFTP and HTTP.


Troubleshooting 63

pktcMtaDevSnmpEntityThe FQDN of the SNMP V3 entity of the Provisioning Server towhich the MTA has to communicate in order to receive the accessmethod, location and the name of the Configuration file during MTAprovisioning. Thiswould also be the entity which caters to the End-point provisioning needs of the MTA and is the destination for allprovisioning informs. It may be also used for post-provisioningSNMP operations.

pktcMtaDevPr ovStateoperational (1)—the device has completed loading and processingof initialization parameters.

waitingForSnmpSetInfo (2)—the device is waiting on configurationfile download access information.

waitingForTftpAddrResponse (3)—a DNS request has been trans-mitted and no reply has yet been received.

waitingForConfigFile (4)—a TFTP request has been transmittedand no reply has yet been received or a download is in progress.

pktcMtaDe vSer verDhcp1The IP address of the primary DHCP server which would cater tothe MTA during its provisioning. Contains255.255.255.255 if therewas no preference given with respect to the DHCP servers for MTAprovisioning.

pktcMtaDe vSer verDhcp2The IP address of the Secondary DHCP server which could cater tothe MTA during its provisioning. Contains0.0.0.0 if there is nospecific secondary DHCP server to be considered during MTA pro-visioning.

pktcMtaDe vTimeSer verIP address of the Time Server from which to obtain the time.Con-tains0.0.0.0 if the Time Protocol is not used for time synchroniza-tion.

pktcMtaDevRealmTableShows the KDC realms. The table is indexed with pktcMtaDe-vRealmName . The Realm Table is used in conjunction with anyserver which needs a security association with an MTA. Theservertable (today the CMS) has a security association.Each server-MTAsecurity association is associated with a single Realm. This allowsfor multiple realms, each with its own security association.Con-tains per Kerberos realm security parameters.

pktcMtaDevRealmNameThe corresponding Kerberos Realm name.This is used as an indexinto pktcMtaDevRealmTable . When used as an index, the uppercase ASCII representation of Realm Name MUST be used by boththe Manager (SNMPv3 Entity) and the MTA.


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pktcMtaDevRealmPkinitGracePeriodFor the purposes of the key management with an Application Server(CMS or Provisioning Server), the MTA MUST obtain a new Ker-beros ticket (with a PKINIT exchange) this many minutes before theold ticket expires. Theminimum allowable value is15 minutes.The default is30 minutes. Thisparameter may also be used withother Kerberized applications.

pktcMtaDevRealmTgsGracePeriodWhen the MTA implementation uses TGS Request/TGS Reply Ker-beros messages for the purpose of the key management with anApplication Server (CMS or Provisioning Server), the MTA MUSTobtain a new service ticket for the Application Server (with a TGSRequest) this many minutes before the old ticket expires. Themini-mum allowable value is1 minute. Thedefault is10 minutes. Thisparameter MAY also be used with other Kerberized applications.

pktcMtaDevRealmOrgNameThe value of the X.500 organization name attribute in the subjectname of the Service provider certificate.

pktcMtaDevRealmUnsolicitedK eyMaxTimeoutThis timeout applies only when the MTA initiated key management.The maximum timeout is the value which may not be exceeded inthe exponential backoff algorithm. DHCPOption 122 sub-option 4overrides this value, if provided. Thedefault is30.

pktcMtaDevRealmUnsolicitedK eyNomTimeoutDefines the starting value of the timeout for the AS-REQ/REPBackoff and Retry mechanism with exponential timeout. If pro-vided, DHCP Option 122 Sub-option 4 overrides this value. Thedefault is10000.

pktcMtaDevRealmUnsolicitedK eyMaxRetriesThe maximum number of retries before the MTA giv es up attempt-ing to establish a security association. DHCP Option 122 sub-option 4 overrides this value, if provided.

pktcMtaDevRealmStatusContains the Row Status associated with thepktcMtaDevRealm-Table.

pktcMtaDevCmsTableShows the IPsec key management policy relating to a particularCMS. Thetable is indexed with pktcMtaDevCmsFQDN . Containsper CMS key management policy.

pktcMtaDevCmsFqdnThe fully qualified domain name of the CMS. This is the index intothepktcMtaDevCmsTable . When used as an index, the upper caseASCII representation of the associated CMS FQDN MUST be usedby both the Manager (SNMPv3 Entity) and the MTA.


Troubleshooting 65

pktcMtaDevCmsKerbRealmNameThe Kerberos Realm Name of the associated CMS.This is theindex into thepktcMtaDevRealmTable . When used as an index,the upper case ASCII representation of the associated CMS FQDNmust be used by both the Manager (SNMPv3 Entity) and the MTA.

pktcMtaDevCmsMaxClockSkewThe maximum allowable clock skew between the MTA and CMS.

pktcMtaDevCmsSolicitedK eyTimeoutThis timeout applies only when the CMS initiated key management(with a Wake Up or Rekey message). Itis the period during whichthe MTA will save a nonce (inside the sequence number field) fromthe sent out AP Request and wait for the matching AP Reply fromthe CMS.

pktcMtaDevCmsUnsolicitedK eyMaxTimeoutThis timeout applies only when the MTA initiated key management.The maximum timeout is the value which may not be exceeded inthe exponential backoff algorithm.

pktcMtaDevCmsUnsolicitedK eyNomTimeoutDefines the starting value of the timeout for the AP-REQ/REPBackoff and Retry mechanism with exponential timeout for CMS.

pktcMtaDevCmsUnsolicitedK eyMaxRetriesThe maximum number of retries before the MTA giv es up attempt-ing to establish a security association.

pktcMtaDevCmsStatusContains the Row Status associated with thepktcMtaDevCms-Table.

pktcMtaDevCmsIpsecCtrlIf true (1), IPSEC and IPSEC Key Management MUST be used tocommunicate with the CMS.

If false (2), IPSEC Signaling Security is disabled for both the IPSECKe y Management and IPSEC protocol (for the specific CMS).

Issues Causing a ‘‘FailOtherReason’ ’ Prov isioning State

The following conditions can cause the MTA to report a provisioning statevalue of failOtherReason in thepktcMtaDevPr ov isioningState object:

• The MTA did not send the SNMP Status INFORM. This means thatthe MTA has no valid ‘‘SNMP Entity’’ IP address for the provisioningserver.

Note: The MTA sends a ‘‘Fail’ ’ Status INFORM or a ‘‘ProvisioningComplete’’ Status INFORM to the provisioning server, unless the MTAdoes not have a valid record of the provisioning server SNMP Entity IPaddress.


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• The provisioning server failed to respond to the SNMP Status INFORMsent by the MTA.

• The MTA sends a ‘‘Fail’ ’ Status INFORM. This INFORM can be gen-erated for any of the following reasons:

– The MTA timed out while waiting for the configuration file URLfrom the provisioning server.

– The MTA received an inv alid SNMP entity from the DHCP server(DHCP option 122/177 suboption 3). The MTA sends a ‘‘Fail’ ’ Sta-tus INFORM and generates an ‘‘MTA PROV: Failed’’ l og.

– The MTA sent an Enrollment INFORM to the Provisioning Server,but did not receive a response. TheMTA sends a ‘‘Fail’ ’ StatusINFORM and generates an ‘‘MTA PROV: Failed’’ l og.

– The MTA failed to decode the configuration file URL. This can becaused by the provisioning server sending either an invalid TFTPserver FQDN, or a bracketed IP address for the TFTP server in FullPacketCable provisioning mode. The MTA sends a ‘‘Fail’ ’ StatusINFORM, generates an ‘‘MTA PROV: Failed’’ l og, and printsPCMG: -->prov failed to decode config file URLon the console.

– The provisioning server requires HTTP instead of TFTP for down-loading the configuration file.The MTA sends a ‘‘Fail’ ’ StatusINFORM, generates an ‘‘MTA PROV: Failed’’ l og, and printsPCMG: -->prov config file access protocol notTFTP so...failing on the console.

– The MTA failed to resolve the TFTP server FQDN. The MTA sendsa ‘‘Fail’ ’ Status INFORM, generates an ‘‘MTA PROV: Failed’’ l og,and prints PCMG:-->prov Failed to resolve Tftpserver FQDN on the console.

– The MTA overran its TFTP download retry counter. This is normallycaused by a missing MTA configuration file. The MTA sends a‘‘ Fail’ ’ Status INFORM, generates an ‘‘MTA PROV: Failed’’ l og, andprints PCMG: -->prov TFTP download retryexhausted on the console.

– MTA failed to initialize the TFTP connection. The MTA sends a‘‘ Fail’ ’ Status INFORM, generates an ‘‘MTA PROV: Failed’’ l og, andprints PCMG: -->prov TFTP download Server Prob-lem: TFTP Init on the console.

– MTA failed to open the TFTP connection. This can happen if theTFTP server is shut down or unreachable. The MTA sends a ‘‘Fail’’Status INFORM, generates an ‘‘MTA PROV: Failed’’ l og, and printsPCMG: -->prov TFTP download Server Problem:TFTP Open on the console.


Troubleshooting 67

– The MTA encountered an error while reading from the TFTP server.The MTA sends a ‘‘Fail’ ’ Status INFORM, generates an ‘‘MTAPROV: Failed’’ l og, and printsPCMG: -->prov TFTP down-load Server Problem: TFTP Read on the console.

– The MTA encountered an error while closing the TFTP server con-nection. TheMTA sends a ‘‘Fail’ ’ Status INFORM, generates an‘‘ MTA PROV: Failed’’ l og, and printsPCMG: -->prov TFTPdownload Server Problem: TFTP Close on the console.

– The MTA encountered a TFTP communications error. The MTAsends a ‘‘Fail’ ’ Status INFORM, generates an ‘‘MTA PROV: Failed’’log, and printsPCMG: -->prov TFTP download ServerProblem: TFTP DB Access on the console.

– The provisioning server sent an invalid MD5 hash calculation in theSNMP SET packet following the MTA SNMP INFORM. The MTAsends a ‘‘Fail’ ’ Status INFORM, generates an ‘‘MTA PROV: Failed’’log, and printsPCMG: Config Hash mismatch on the console.

– The MTA SNMP agent failed to initialize correctly. The MTA sendsa ‘‘Fail’ ’ Status INFORM and generates an ‘‘MTA PROV: Failed’’log.

– The MTA security task failed to initialize correctly. The MTA sendsa ‘‘Fail’ ’ Status INFORM and generates an ‘‘MTA PROV: Failed’’log.

In all cases, the MTA resets itself after reporting this provisioning state.

Setting up Security Associations

A security association may be set up using either configuration or NCS sig-naling initiation.

When using the configuration file, the realm must be configured first.Asso-ciated with the realm is a KDC. The realm table (pktcMtaDevRealmTable )indicates information about the realm (e.g., name, organization name) andparameters associated with KDC communications (e.g., grace periods, ASrequest/AS reply adaptive backoff parameters). Oncethe realm is estab-lished, one or more servers may be defined in the realm.For PacketCable1.0, these are Call Management Servers (CMSs). Associated with each CMSentry in thepktcMtaDevCmsTable is an explicit reference to a Realm via therealm index (pktcMtaDevCmsKerbRealmName ), the FQDN of the CMS,and parameters associated with IPsec key management with the CMS (e.g.,clock skew, AP request/ AP reply adaptive backoff parameters).

Note: Due to limitations in the DNS UDP packet size (512 bytes) Touchstonefirmware supports a limit of ten ‘‘A’’ r ecords. The‘‘ A’ ’ record maps theFQDN of the Kerberos server to its IP address.Without an ‘‘A’’ r ecord, it isnot possible to acquire the IP address of the Kerberos server.


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Signaling MIB This MIB module supplies the basic management object for the PacketCableSignaling protocols. This version of the MIB includes common signalingand Network Call Signaling (NCS) related signaling objects.

PktcCodecTypeTe xtual Convention — defines various types of CODECs that MAYbe supported. The list of CODECs must be consistent with theCODEC specificationPKT-SP-CODEC-C01-071129.

PktcRingCadenceRepresents a ring cadence in bit string format. The ring cadencerepresentation starts with the first 1 in the pattern (the leading 0s inthe MSB are padding and are to be ignored).Each bit represents100ms of tone;1 is tone,0 is no tone.

60 bits are used for cadence representation, the least significant4 bits represent repeatable characteristics.0000 means repeatable,and1000 means non repeatable.

As an example, the hex representation of a ring cadence of 0.5sec-onds on; 4 seconds off; repeatable would be:0x1F0000000000.

PktcSigTypeThe various types of signaling that may be supported.

ncs —Network Call Signaling; a derivation of MGCP (Media Gate-way Control Protocol) version 1.0.

dcs —Distributed Call Signaling; a derivation of SIP (Session Initia-tion Protocol) RFC 3261.

pktcSigDevCodecTableThis table describes the MTA supported CODEC types.

pktcSigDevCodecIndexThe index value which uniquely identifies an entry in thepktc-SigDevCodecTable .

pktcSigDevCodecTypeA CODEC type supported by this MTA.

pktcSigDevCodecMaxThe maximum number of simultaneous sessions of the specificCODEC that the MTA can support.

pktcSigDefNcsReceiveUdpP or tContains the MTA User Datagram Protocol (UDP) receive port thatis being used for NCS call signaling.This object should only bechanged by the configuration file.

Default value is2427.

pktcSigNcsSer viceFlo wStateContains a status value of the Call Signaling Service Flow.


Troubleshooting 69

not-active indicates that the NCS SF is not being used, and has nottried to be created.

active indicates that the NCS SF is in use.

error indicates that the NCS SF creation resulted in an error and thebest effort channel is used for NCS Signaling

pktcNcsEndPntConfigCallAg entIdContains a string indicating the call agent name (for example,[email protected] ). The call agent name after the character@MUST be a fully qualified domain name and MUST have a corre-sponding pktcMtaDevCmsFqdn entry in the pktcMtaDevCms-Table.

pktcNcsEndPntConfigCallAg entUdpP or tContains the call agent User Datagram Protocol (UDP) receive portthat is being used for this instance of call signaling, i.e. the defaultport on which the call agent receives NCS signaling from the gate-way. The default port number is 2727.

pktcNcsEndPntConfigStatusContains the Row Status associated with thepktsNcsEndPntTable .

pktcNcsEndPntConfigCallWaitingMaxRepContains the maximum number of repetitions of the call waitingtone that the MTA plays from a single CMS request.A value ofzero (0) can be used if the CMS is to control the repetitions of thecall waiting tone.

pktcNcsEndPntConfigCallWaitingDelayContains the delay between repetitions of the call waiting tone thatthe MTA plays from a single CMS request.

pktcNcsEndPntStatusCallIpAddressContains the IP address of the CMS currently being used for thisendpoint. ThisIP address creates the appropriate security associa-tion.

pktcNcsEndPntStatusErrorContains the error status for this interface. Theoperational stateindicates that all operations necessary to put the line in service haveoccurred.

ThenoSecurityAssociation status indicates that no security associ-ation yet exists for this endpoint.

The disconnected status indicates one of the following:

1 If pktcMtaDevCmsIpsecCtrl is disabled, then no security asso-ciation is involved with this endpoint; the NCS signalingfirmware is in the process of establishing the NCS signaling linkthrough an RSIP exchange.


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2 Otherwise,pktcMtaDevCmsIpsecCtrl is enabled, the securityassociation has been established and the NCS signalingfirmware is in the process of establishing the NCS signaling linkthrough an RSIP exchange.

Packet Por t MIB This MIB contains ARRIS-proprietary objects used to control the MTA por-tion of Touchstone eMTAs.

ppCfgMtaCountr yT emplateThese are the countries for the country code template object.Seethe Touchstone Telephony Provisioning Guidefor a list of availablecountry codes.

The DOCSIS default isnor thAmerica33 (nor thAmerica66 inD11PLUS loads); Euro-DOCSIS default isnetherlands .

ppCfgMtaCableTvEnableProvides the ability to turn the cable off and on.

ppCfgMtaDataInterfaceThe data interface type: eth10baset (1), hpna1mbps (2),hpna10mbps (3), eth100baset (4), oreth100basex (5).

ppCfgMtaCallpFeatureSwitchSee theTouchstone Telephony Provisioning Guidefor details.

ppSur vP or tMaintStateThe maintenance state of the line:

Value State Description

1 isnr In service, normal operation.2 isnr-trafbsy Unused.3 istrbl-mismatch Unused.4 istrbl-fef A problem with the MTA subsystem is

preventing the line from functioningproperly. All lines in this state mayindicate that the MTA failed to down-load its firmware image.

5 istrbl-tstf The line card failed diagnostics. The‘‘ Voice Line Diag Failed’’ l og providesmore details.

6 istrbl-diag Diagnostics are in progress. If no prob-lems are discovered, the line will beplaced in service when diagnostics arefinished.

7 istrbl-lcprt Overcurrent protection state. This ismost often caused by problems withhouse wiring; the line will not functionuntil the problem is cleared.


Troubleshooting 71

Value State Description

8 oosnr-unprov Out of service, not provisioned, noknown problems.

9 oosnr Out of service, no known problems.10 oostrbl The line is out of service due to a

detected problem.11 oostrbl-tstf Out of service, diagnostics failed. The

‘‘ Voice Line Diag Failed’’ l og providesmore details.

12 oostrbl-diag The line is out of service and runningdiagnostics.

13 oostrbl-lcprt Out of service, overcurrent protectionstate. Checkthe house wiring for shortsor foreign voltages.

ppSur vP or tLcDia gRequestSetting this value totrue sends a diagnostics request on the line.Reading this value always returnsfalse . The maintenance state ofthe line indicates if diagnostics are being run on the line.

ppSur vP or tLcDia gLastResultThe last result of diagnostics for this line:diagnostics-passed (1),slac-revision-failure (2), mpi-failure (3), power-or-clock-failure (4),pcm-failure (5), standby-hook-failure (6), active-hook-failure (7),vf-failure (8), ringing-failure (9), invalid-state-to-init-diags (10),line-is-unpr ov isioned (11), diagnostics-results-pending (12). Ifdiagnostics are in progress it returns diagnostics-results-pending.

ppSur vMtaP owerSupplyTeleThe battery telemetry state:tlm-una vailable (0), tlm-in valid (1), tlm-shutdown-warning (2), tlm-batt-rever sed-shor ted (3), tlm-batt-low-replace-ac-fail (4), tlm-batt-low-replace (5), tlm-batt-low-ac-fail (6), tlm-batt-low (7), tlm-batt-missing (8), tlm-ac-fail-batt-replace (9), tlm-replace-batt (10), tlm-ac-fail (11), tlm-normal (12),testInProgress (13).

On Model 4 Telephony Modems and Telephony Ports, reading thisMIB returnstlm-una vailable .

ppSur vMtaMaintStateThe maintenance state of the PacketPort:isnr (1), istrbl (2), oos (3).

ARRIS MTADevice MIB

This MIB contains ARRIS-proprietary objects used to monitor and controlboth general MTA parameters and the status of the TM402 Li-Ion batteries.Attempting to SET the following battery-related MIBs on a TM401 Tele-phony Modem returns an SNMP Generic Error.


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• arrisMtaDevPwrSupplyEnableDataShutdown

• arrisMtaDevPwrSuppl yBatter yT est

• arrisMtaDevPwrSupplyDataShutdownTime

Attempting to GET the above and following MIBs on a TM401 returnsdefault values.

• arrisMtaDe vBatter yChar gerFWRev

• arrisMtaDe vBatter yOperState

• arrisMtaDe vBatter yLastStateChang e

The following objects are most useful for troubleshooting purposes.

arrisMtaDe vBatter yOperStateCurrent operational status of the Lithium-Ion battery pack:unavailable (0), invalid (1), shutdownWarning (2), batter y-ReversedShor ted (3), batter yLowreplaceBatter y acFail (4),batter yLowreplaceBatter y (5), batter yLo wacFail (6), batter y-Low (7), batter yMissing (8), acFailreplaceBatter y (9), replaceBat-ter y (10), acFail (11), normal (12), testInProgress (13) (the MTA istesting the battery)

In versions previous to TS5.0, this MIB was available only if theMTA had a valid IP address. In TS5.0 and later versions, this MIBis available when the CM has a valid IP address as well.

arrisMtaDe vBatter yLastStateChang eThe value ofsysUpTime at the time the battery entered its currentoperational state.

arrisMtaDe vBatter yChar gerFWRevCurrent firmware revision of the Lithium-Ion battery charger.

arrisMtaDe vBatter yOr deringCodeA string containing the ordering code of the installed battery. If thestring contains ‘‘Contact ARRIS,’’ t he battery is either defective orthe Telephony Modem has the wrong type of battery installed (forexample, an 8.8Ah battery installed in a TM502).

arrisMtaDevEndPntRingingW aveformFor TM402 and newer Telephony Modems using North Americantemplates, selects the ringing wav eform: sinusoidal or trapezoidal.You may need to change the ringing wav eform to sinusoidal fornon-EIA compliant subscriber equipment that cannot ring using thedefault trapezoidal wav eform. NorthAmerican loads use sinusoidalringing as the default; other loads use trapezoidal ringing as thedefault.

arrisMtaDevLoopVolta gePolicyThe Loop Voltage Policy; loop voltage should bealways-vo ltagepresent (1), rfcarrier v olta gepresent (2), inser vice-vo ltagepresent (3), normaloperation (4).


Troubleshooting 73

arrisMtaDevLoopVolta geResetTimeoutPertains only to policy 3 and specifies the time after which toremove loop voltage if the MTA has not come in-service.Range:0to 1800 seconds. Default value:300 seconds (5 minutes).

arrisMtaDevLoopVolta geMaintTimeoutFor Policy 3, defines the time that the eMTA supplies loop voltageregardless of the RF status.Use this object to maintain loop voltageduring extended plant maintenance intervals. Valid range:0 to 1440minutes (up to 24 hours).

arrisMtaDevPwrSupplyEnableDataShutdownEnables or disables automatic shutdown of data services, but nottelephony services, after the Telephony Modem has been using bat-tery power for a specified period of time. The default value for thisobject isenabled (1). Setto disabled (2) to maintain data communi-cations during a power outage.

arrisMtaDevPwrSupplyEnableDataShutdownTimeIndicates the timeout period, in seconds, that the Telephony Modemcontinues to provide data services after loss of AC power. The timerstarts when the Telephony Modem loses AC power. After the timerexpires, the Telephony Modem stops providing data services (Ether-net and USB) and shuts down those functions to conserve batterycapacity. The default value for this object is900 seconds (15 min-utes).

arrisMtaDevLineCardIndicates the line card status:oos (0), idle (1), addressing (2), talk-ing (3), frwd-disc (5), ringing (6), onhook-tx (7), protection (12),diags (13),plo (14).

arrisMtaDe vBatter yOperSubStateA string containing the current sub-state of the battery.

arrisMtaDevCallStatsLineSubStateIndicates the current sub-state of the line:normal (0), diagsPend-ing (1), diagsFailed (2), lcProtection (3), dspFail (4).

arrisMtaDe vBatter yEpr omContains a coded string showing information for each batteryinstalled in the Telephony Modem. Thefields are:

• EPROM Data Revision

• PCB Assy Part Number

• PCB Assembly Revision

• PCB Assembly Test Code

• Cell Manufacturer


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• Cell Manufacturer Factory Location

• Cell Lot

• Cell Capacity

• Pack Serial Number

• Pack Test Code

Fields are separated by semicolons. An example string isA;00884;C;ee;MI;1;018603;22;08065000715;ee; .

arrisMtaDevEventHideFQDNandIPAddressSet toenable (1) to hide the MTA FQDN and IP address on theEvent Log web page. Set todisable (0) (default) to show this infor-mation.

Note: When a user enters the correct password to access theAdvanced web pages, this object setting does not affect the displayof the FQDN and IP address on the Event Log page.

arrisMtaDevMaxCpeAllowed(read-only) Returns the maximum number of CPEs that can begranted access through the cable modem; reflects the value of theMaxCpeAllowed parameter in the CM configuration file.

arrisMtaDevNetworkAccess(read-only) Returns the value of theNetworkAccess parameter inthe CM configuration file. If the value of this object is1, attachedCPE devices are allowed access to the network.

arrisMtaDevInterfaceIndex(read-only) Returns theifIndex value for the specified MTA l ine; forexample,arrisMtaDevInterfaceIndex.2 returns theifIndex value forline 2.

arrisMtaDevPktcDevEvEndpointName(read-only) Returns a string containing the endpoint name of thespecified line; for example, arrisMtaDevPktcDevEvEndpoint-Name .2 returns the endpoint name for line2. Theendpoint name isin the formatAALN/X:FQDN/IP Address .

arrisMtaDevActiveConnections(read-only) Returns the number of active connections on the speci-fied MTA l ine whose mode is one of ‘‘receive only,’’ ‘ ‘send only,’’or ‘‘send/receive.’’

arrisMtaDevDocsQosParamUpSvcFlowSFID(read-only) Returns the service flow SFID for the specified line.The SFID correlates to thePcSfId parameter in the CM configura-tion file.


Troubleshooting 75

arrisMtaDevDocsQosParamUpSvcFlowSchedulingType(read-only) Returns the scheduling type for the specified line.Thescheduling type corresponds to theSfSchedulingType parameter inthe CM configuration file.

arrisMtaDevQosMode(read-only) Returns the current setting of the DSx DQoS bit(0x00004000) in the CallP Feature Switch.

arrisMtaDevEnableMGCPLogControls logging of CallP signalling (NCS and SIP) messages.Setto enable (1) to enable logging (default), ordisable (0) to disablelogging.

arrisMtaDevEnableDHCPLogControls logging of DHCP trace messages. Set toenable (1) toenable logging (default), ordisable (0) to disable logging.

arrisMtaDevClearMGCPLogSet toclear(1) to clear the CallP signalling log.

arrisMtaDevClearDHCPLogSet toclear(1) to clear the DHCP trace log.

MTA Power Suppl y Over-temperature Objects

The following MIB objects provide control over reporting of power supplyover-temperature alarms.

arrisMtaDevPwrSupplyOverTempAlarmControlSet toenable (1) to enable battery over-temperature protection, ordisable (0) (default) to disable.

arrisMtaDevPwrSupplyOverTempAlarmThresholdThe temperature, in degrees C,when the Telephony Modem raisesthe ‘‘Charger Temperature High’’ alarm. Valid range:20 to 90 (°C).Default:55.

arrisMtaDevPwrSupplyTemperatureA read-only object, showing the current charger temperature indegrees C.The charger temperature is available only when thearrisMtaDevPwrSupplyOverTempAlarmControl object is enabled.

arrisMtaDevPwrSupplyHighestTemperatureThe highest recorded charger temperature, in degrees C.The high-est charger temperature is available only when thearrisMtaDevPwr-SupplyOverTempAlarmControl object is enabled.

arrisMtaDevPwrSupplyHighestTemperatureTimeA string containing the time and date of the highest recordedcharger temperature.


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arrisMtaDevPwrSupplyHighestTemperatureClearSet to1 to clear the highest recorded charger temperature data.

The values of these MIB objects are available on the MTA Status web page(see ‘‘MTA Parameters Screen’’ on page 122)when the charger over-temper-ature protection feature is enabled.

The CLI Telemetryalarm command lets you view and configure the status ofthe charger over-temperature protection feature. See Chapter4 for detailsabout the command.

Voice Quality Monitoring MIB Objects

The arrisMtaDevVqm MIB provides objects for controlling the Voice Qual-ity Monitoring (VQM) feature and for retrieving VQM data. See ‘‘ManagingVoice Quality Monitoring’’ on page 154 for more information.

The following objects are available.

arrisMtaDevVqmLineSpecifies the line for Voice Quality Metrics reporting. Writing tothis object loads thearrisMtaDevVqmCallNumberTable with thebuffer IDs for the last 10 calls on the specified line.

arrisMtaDevVqmCallNumberIdsProvides the buffer numbers containing VQM data for the last10calls on the line specified byarrisMtaDevVqmLine . This object isindexed starting with the most recent call; that is,arrisMtaDevVqm-CallNumberIds.1 contains the buffer with the most recent call data.Entries containing no valid call data have the value65535.

arrisMtaDevVqmCallNumberIdentifierSpecifies the buffer to read.Writing this object loads thearrisMta-DevVqmMetricTable with the data contained in this buffer.

arrisMtaDevVqmMetricValuesThe entries in thearrisMtaDevVqmMetricTable that contain thecall data. Walk the arrisMtaDevVqmMetricTable to retrieve thedata in the buffer.

arrisMtaDevVqmThresholdEnableEnables VQM threshold monitoring. See ‘‘Setting VQM Thresh-olds’’ on page 169 for details.

arrisMtaDe vVqmHistor ySiz eSets the size of the VQM history buffer. Valid range:2 to 50records. Default: 10.

arrisMtaDevVqmCallNumberIdentifierLastCallReading this object updates thearrisMtaDevVqmCallNumberIden-tifier object to point to the metrics for the last call.After readingthis object, walking thearrisMtaDevVqmMetricTable shows thelast call metrics.


Troubleshooting 77

arrisMtaDevVqmThresholdsA table of monitoring thresholds. The MTA generates a Syslogmessage if VQM data scores fall below the specified thresholds.

arrisMtaDevVqmEnableRemoteControls remote collection of VQM data.Use normal (0) to usePacketCable 1.5 rules;forc eDisable (1) to force-disable remoteVQM; or forc eEnable (2) to force-enable remote VQM.

MTA DHCP MIB The arrisMtaDevDhcp MIB displays the current DHCP-related data for theMTA. Theseobjects are read-only, and can be accessed from either the CMor MTA IP addresses.

arrisMtaDevDhcpMtaIpFQDNDisplays the currently defined MTA FQDN.

arrisMtaDevDhcpMtaIpAddrDisplays the currently leased IP address.

arrisMtaDevDhcpMtaSubNetMaskDisplays the current IP subnet mask in use.

arrisMtaDevDhcpMtaGatewayIpAddrDisplays the current IP gateway address in use.

arrisMtaDevDhcpMtaConfigFileDisplays the MTA configuration file to be retrieved.

arrisMtaDevDhcpStateDisplays the current DHCP state of the MTA: idle (0), discover (1),selecting (2), requesting (3), bound (4), renew (5), rebind (6).

arrisMtaDe vDhcpPrimar yDhcpSvrIpAd drDisplays the primary DHCP server address.

arrisMtaDe vDhcpSecondar yDhcpSvrIpAd drDisplays the secondary DHCP server address.

arrisMtaDe vDhcpPrimar yDNSSvrIpAd drDisplays the primary DNS server address.

arrisMtaDe vDhcpSecondar yDNSSvrIpAd drDisplays the secondary DNS server address.

arrisMtaDevDhcpOfferedLeaseTimeDisplays the current IP Lease time expressed in seconds.

arrisMtaDevDhcpLeaseTimeRemainingDisplays the remaining IP Lease time expressed in seconds.

arrisMtaDevDhcpTimeUntilRenewDisplays the current time, in seconds, remaining before the MTAstarts the lease renewal process.


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arrisMtaDevDhcpTimeUntilRebindDisplays the current time, in seconds, remaining before the MTAstarts the lease rebinding process.

arrisMtaDevDhcpPktcOptionIdDisplays the PacketCable DHCP Option ID of 122/177.

arrisMtaDevDhcpSvcPr ov iderSnmpEntityCurrent FQDN of the Service Provider’s SNMP Entity.

arrisMtaDevDhcpKerberosRealmFqdnFQDN of the Kerberos Realm.

arrisMtaDevDhcpRequestTgtA boolean value that indicates whether an MTA should or shouldnot utilize a TGT (Ticket Granting Ticket) when obtaining a serviceticket for one of the PacketCable application servers.

arrisMtaDevDhcpPr ovTimerDefines the maximum time allowed for the MTA provisioningprocess to complete. If this timer expires before the MTA has com-pleted the provisioning process, the MTA should reset the timer andre-start its provisioning process from the beginning.

arrisMtaDevDhcpSecTicketIn validDefines a Kerberos Ticket Control Mask that instructs the MTA toinvalidate the specific application server Kerberos ticket(s) that arestored locally in the MTA NVRAM.

ARRIS MonitoringMIB

Monitoring MIBs provide status monitoring of end-of-call statistics, batterylevels, and signaling message tracing. See theTouchstone Telephony Man-agement Guidefor details. The following is a list of selected MIB objects.

arrisMtaDevRtpPktsLostTotalThe total number of RTP packets lost, across all endpoints, since theMTA was started or reset.Set thearrisMtaDevResetCallStatsobject totrue (1) to clear this counter.

arrisMtaDe vLastCallStar tTimeThe start time of the last call made from the MTA.

arrisMtaDevLastCallEndTimeThe end time of the last call made from the MTA.

Loop DiagnosticsMIBs

The arrisMtaDevDiagLoopTable table contains, for each telephone line,MIBs that control and display the status of loop diagnostic tests. See ‘‘Run-ning Loop Diagnostics’’ on page 144for details on running and interpretingloop diagnostics.


Troubleshooting 79

arrisMtaDevDiagLoopIndexThe index for the loop diagnostics table.The table is indexed byline number.

arrisMtaDevDiagLoopTimeThe date and time when loop diagnostics were last run on this line.If no loop diagnostics have run since the last reboot, the date andtime shown is midnight, January 1, 1970.

arrisMtaDevDiagLoopRequestSet this MIB totrue (1) to start loop diagnostics on the line.

arrisMtaDevDiagLoopLastResultA brief summary of the results of the last loop diagnostics run.Ifmultiple tests failed, this MIB shows only one test failure.

arrisMtaDevDiagLoopHazardousPotentialTestA pass/fail indication for the hazardous potential loop test.

arrisMtaDevDiagLoopForeignEmfTestA pass/fail indication for the foreign EMF loop test.

arrisMtaDevDiagLoopResistiveFaultsTestA pass/fail indication for the resistive faults loop test.

arrisMtaDevDiagLoopReceiverOffHookTestA pass/fail indication for the receiver off -hook loop test.

arrisMtaDevDia gLoopRing erT estA pass/fail indication for the ringer loop test.

ARRIS OperationalMIB

This MIB contains ARRIS-proprietary objects used for provisioning andoperations. Mostof these objects are described further in theTouchstoneTelephony Provisioning Guide.

arrisMtaDevVPNomJitterBufferThe size of the Voice Playout nominal jitter buffer, expressed inmultiples of the packetization rate.

arrisMtaDevVPMaxJitterBufferThe size of the Voice Playout maximum jitter buffer, expressed inmultiples of the packetization rate.

arrisMtaDevVPJitterBufferModeThe Voice Playout jitter buffer mode:adaptive (1) orfixed (2).

arrisMtaDevCustomJitterBufferEnabledWhen set tooff (0) (the default), the MTA uses thearrisMtaDevVP-NomJitterBuffer and related objects, specifying jitter buffer size inpacketization rate intervals. Whenset toon(1), the MTA uses thefollowing three objects, specifying the jitter buffer size in 5 ms mul-tiples.


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arrisMtaDevCustomMinJitterBufferWhen custom jitter buffer settings are enabled, specifies the mini-mum jitter buffer size. Valid range:5 to 160 (milliseconds), in mul-tiples of 5 ms. Default:5.

arrisMtaDevCustomNomJitterBufferWhen custom jitter buffer settings are enabled, specifies the nominaljitter buffer size. Valid range:5 to 160 (milliseconds), in multiplesof 5 ms. Default:10.

arrisMtaDevCustomMaxJitterBufferWhen custom jitter buffer settings are enabled, specifies the maxi-mum jitter buffer size. Valid range:5 to 160 (milliseconds), in mul-tiples of 5 ms.

arrisMtaDevCustomNomJitterBufferWhen custom jitter buffer settings are enabled, specifies the nominaljitter buffer size. Valid range:5 to 160 (milliseconds), in multiplesof 5 ms. Default:60.

arrisMtaDevR TPTxQueueSiz eThe RTP transmit queue size, in packets.

arrisMtaDevEchoCancellerTailLengthThe length of the echo canceller tail:eightMs (1) (8 ms) orthir ty-Tw oMs(2) (32 ms).

arrisMtaDevDspHandleNonPhaseReversedToneDetermines how the DSP handles non-phase reversed tone detectionfor modem or fax connections:

• off (1): no handling

• onECANEnable (2): Handles the non-phase reversed CED tonewith the echo canceller enabled.

• onECANDisabled (3): Handles the non-phase reversed CED tonewith the echo canceller disabled.

For TS5.0 MSUP and later releases: if this object is set through anSNMP manager, the eMTA stores the value in non-volatile memory.If this object is set in the configuration file, the eMTA doesnot storethe value in non-volatile memory.

arrisMtaCfgRTPDynP or tStar tThe starting value of a range of ports, used when sending SIP RTPvoice packets. Therange limit is 1024-65535; the default range is49152-65535.

The IANA defines the following ranges:

• The Well Known Ports range from 0 through 1023.


Troubleshooting 81

• The Registered Ports range from 1024 through 49151.TheDynamic and/or Private Ports range from 49152 through 65535.

arrisMtaCfgRTPDynP or tEndThe ending value of a range of ports, used when sending SIP RTPvoice packets.

arrisMtaDevEnableIndexTenElevenSets the MTA to use interface numbers10 and 11 for phone lines,instead of 9 and 10.

arrisMtaDevDspCpsSettingControls the echo canceller’s fast constant power signal detection.When on(2) (the default), the echo canceller disengages immedi-ately when a high level constant power signal is detected.Whenoff (1), the echo canceller does not disengage when a high level con-stant power signal is detected.

arrisMtaDevVbdOverwriteLineBitmapEnables override settings for Voice Band Data (fax, modem, POSterminal) calls.

arrisMtaDevVbdOverwriteMinJitterBufferThe minimum Voice Band Data jitter buffer size, in packets.

arrisMtaDevVbdOverwriteNomJitterBufferThe nominal Voice Band Data jitter buffer size, in packets.

arrisMtaDevVbdOverwriteMaxJitterBufferThe maximum Voice Band Data jitter buffer size, in packets.

arrisMtaDevEventHideFQDNandIPAddressEnables suppression of FQDN and IP address information on theEvent Log troubleshooting web page.

arrisMtaDe vTDDRepor tT oCMSAllows the Telephony Modem to override a request from the CMSto provide notification of TDD detection events by the MTA.

ARRIS SIP MIB This MIB contains ARRIS-proprietary objects used to control SIP.

sipCfgDialFeatMapDefines the dialed digits on a handset to the actual dialing feature.Three aliases are allowed per feature separated by commas followedby the dialing feature name. The pipe symbol (| ) is used to desig-nate the end of the assignment. This MIB is optional.

sipCfgDialFeatNameSpecifies a dialing feature to enable.

sipCfgDialFeatCodeThe dialing feature code (for example,*53) specified as a string.


82 Chapter 3

sipCfgDialFeatToneThe confirmation tone:stutterTone or dialTone .

sipCfgDialFeatActiveA bitmap that represents which lines support the configured dialingfeature. For example,0x03 means lines 1 and 2 support the feature.

sipCfgDomainOverrideA string that specifies the domain to use in all outbound SIP signal-ing messages. This object can be set only in the configuration file.

sipCfgDigitmapUsed to define the digit map for the device. Theformat of the stringis the same as the digit map used in MGCP. A 0-2048 byte ASCIIstring is accepted. This MIB is optional.

sipCfgPacketizationRateContains the RTP packetization rate, in milliseconds.This object isonly set during the configuration file download. Acceptablevaluesare10 and20. This object is optional.

sipCfgP or tDispla yNameDisplays the SIP URI. It is recommended that this string containthe phone number of the line so that it can be used for Caller ID.A0-255 byte ASCII string is accepted.This object is only set duringthe configuration file download and is required.

sipCfgP or tLoginContains the string used for the login name of the SIP agent for thisline. Thisobject is only set during the configuration file download.This object is used as part of the authentication process and as suchwhen read will only show ‘‘xxxxxxx’ ’. A 0-255 byte ASCII stringis accepted and is only required for authentication.

sipCfgP or tPasswordContains the password for the login name of the SIP agent for thisline. Thisobject is only set during the configuration file download.This MIB is used as part of the authentication process and as suchwhen read will only show ‘‘xxxxxxx’ ’. A 0-255 byte ASCII stringis accepted and is only required for authentication

sipCfgPr ov isionedCodecArrayThe list of CODECs offered in the OFFER SDP. The order of thelist is the order of preference used in the OFFER SDP. This value isentered as a string separated by a semi-colon.The default string isPCMU;PCMA . This object is only set during the configuration filedownload and is optional.

sipCfgPr oxyAdrContains the IP address of the SIP proxy server. This can be thesame server as the registrar server. This value is entered as a stringand is required.


Troubleshooting 83

sipCfgPr oxyTypeSpecifies which type of proxy server is used. This required MIBwill accept either value of0 for IPv4 or1 for DNS.

sipCfgRegistrarAdrContains the IP address of the SIP registration server. This can bethe same server as the proxy server. This MIB is required and willaccept a display string.

sipCfgRegistrarTypeSpecifies which type of registration server is used. This requiredMIB will accept either value of0 for IPv4 or1 for DNS.

sipCfgSipFeatureSwitchContains the call SIP MTA call features that are enabled.Thisoptional MIB will accept a 32 bit string and indicates whether or notthe corresponding feature is enabled. No bits are set by default.

sipCfgUserNameContains the string used for the user portion of the SIP URI for thisport. It is recommended that this string contain the phone numberof the line so that it can be used for Caller ID.A 0-255 byte ASCIIstring is accepted. This object is only set during the configurationfile download and is required

sipCfgAler tInf oR0 – sipCfgAler tInf oR7The Alert-Info string, sent from the SIP proxy, used to select a ringcadence or (for R1 through R4) a Call Waiting tone, depending onwhether the call is active.

sipCfgP or tT38ModeSets T.38 mode for the line.Supported values are:t38Off (1),t38Loose (2), andt38Strict (3).

sipCfgP or tF axOnlyTimeoutSet a non-zero timeout value, in seconds, to designate the line asfax-only. The timer starts when the MTA receives the SDP from theremote endpoint. If the timer expires before the connection receivesfax/modem tones, the MTA drops the call.

sipCfgDhcp60AnnouncementModeControls advertisement of the ‘‘A RRIS SIP compatibility mode’’string in DHCP Option 60 messages.This object may be manuallyenabled in the CM configuration file; specifying the ‘‘GUPI MACwith TFTP Server Override’’ provisioning mode automaticallyforce-enables the announcement (the announcement cannot be dis-abled). Theannouncement string is:

ARRIS SIP HW_REV compatibility mode


84 Chapter 3

Monitoring End-of-Call Statistics

Touchstone firmware provides MIB objects for monitoring MTA end-of-callstatistics.

The monitoring MIB is broken into groups underarrisMtaDevTrace :

• Objects that report on a per-call level (the counter values represent thetotal count for the most recently completed call on an endpoint).Theseobjects are indexed by the endpoint number in the MIB tablearris-MtaDevCallStatsEntr y .

• Objects that report on a device level (the counter values represent thesum total for all endpoints), located under thearrisMtaDevTrace MIBtree.

• Objects that control and reset counters, located under thearrisMtaDev-Control MIB tree.

Clearing Counters To clear the device-level end-of-call statistics counters, set thearrisMtaDev-ResetCallStats MIB to true (1). Settingthis object to a value offalse (2) hasno effect. Readingthis object always returnsfalse (2).

This object clears the following counters:

• arrisMtaDevRtpTxPktsTotal

• arrisMtaDevRtpRxPktsTotal

• arrisMtaDevRtpPercentPktsLostTotal

• arrisMtaDevSignalingAvgLatency

• arrisMtaDevSignalingTxSuccessfulMsgCnt

• arrisMtaDevSignalingRxSuccessfulMsgCnt

• arrisMtaDevSignalingTxNAKCnt

• arrisMtaDevSignalingRxNAKCnt

• arrisMtaDevSignalingRxNoACKCnt

Device Level End-of-Call Statistics

Device-level MIB objects represent combined end-of-call statistics for alllines on the MTA.

arrisMtaDevRtpTxPktsTotalThe total number of RTP packets sent from the MTA since it waslast started up or reset.It is calculated from values obtained fromthe signaling end of call statistics.


Troubleshooting 85

arrisMtaDevRtpRxPktsTotalThe total number of RTP packets received by the MTA since it waslast started up or reset.It is calculated from values obtained fromthe signaling end of call statistics.

arrisMtaDevRtpPercentPktsLostTotalThe percentage of RTP packets lost since the MTA was last startedup or reset. It is calculated from values obtained from the signalingend of call statistics.The value of this object is an integer, repre-senting percentage divided by 100.For example, a value of1745represents 17.45% packet loss.

arrisMtaDevRtpPktsLostTotalThe total number of RTP packets lost, across all endpoints, since theMTA was started or reset. Set thearrisMtaDevResetCallStatsobject totrue (1) to clear this counter.

arrisMtaDe vLastCallStar tTimeThe start time of the last call made from the MTA.

arrisMtaDevLastCallEndTimeThe end time of the last call made from the MTA.

arrisMtaDevSignalingAvgLatencyThe average latency/delay, in milliseconds, for responses to signal-ing messages. This value is calculated from end-of-call signalingstatistics and is a running average during eMTA uptime. It is calcu-lated from values obtained from the signaling end of call statistics.

arrisMtaDevSignalingTxSuccessfulMsgCntThe total number of successful signaling messages sent from theMTA.

arrisMtaDevSignalingRxSuccessfulMsgCntThe total number of successful signaling messages received by theMTA.

arrisMtaDevSignalingTxNAKCntThe total number of negative acknowledgment signaling messages(NAK messages) sent from the MTA.

arrisMtaDevSignalingRxNAKCntThe total number of negative acknowledgment signaling messages(NAK messages) received by the MTA.

arrisMtaDevSignalingRxNoACKCntThe total number of ‘‘no acknowledgment’’ signaling messagesreceived by the MTA.


86 Chapter 3

Last SignalingMessage Sent

To make a short trace of the last messages available at the end of the mostrecent call, Touchstone firmware allocates a 4K byte circular buffer to storethe last signaling messages sent on the most recent call.To enable collectionof signaling messages, set thearrisMtaDevEnableCallSigLastMsgRptobject toenable (1). Thedefault value isdisable (0).

The following table shows the behavior of the buffer under certain condi-tions.

arrisMtaDevEnableCallSigLastMsgRpt

CMS LOC Alarm Buffer Contents Stored

Inactive NoneActive Last messages sent/received

Disable

Inactive Last 4k of messagesActive Last 4k of messages

Enable

Since the maximum PDU size for a MIB object response is 256 bytes, themessage is split into 256-byte segments and stored in MIBsarrisMtaDevSig-nalingLastMsg1 througharrisMtaDevSignalingLastMsg16 . Empty objectsin this group report ‘‘Buffer is empty.’’

Line Level Status Line-level MIB objects report end-of-call statistics and general status for themost recently-completed call on each line in the MTA. Each MIB objectdescribed in this section is indexed by the endpoint number (1to N), where Nis the maximum number of lines supported by the MTA; for example,arrisMtaDevCallStatsAvgJitter.2 shows the average jitter for the secondline.

Other MIB objects in this table provide information about endpoint tempera-ture, hook status, and operational status.

arrisMtaDevCallStatsRtpTxPktsThe total number of RTP packets sent from the endpoint during themost recent call. This value is obtained from the signaling end ofcall statistics.

arrisMtaDevCallStatsRtpRxPktsThe total number of RTP packets received by the endpoint duringthe most recent call. This value is obtained from the signaling endof call statistics.

arrisMtaDevCallStatsRtpPercentPktsLostThe percentage of RTP packets lost during the most recent call. It iscalculated from values obtained from the signaling end of call statis-tics. Thevalue of this object is an integer, representing percentagedivided by 100. For example, a value of1745 represents 17.45%packet loss.


Troubleshooting 87

arrisMtaDevCallStatsAvgJitterThe average jitter measurement, in milliseconds, during the mostrecent call. This value is obtained from the signaling end of call sta-tistics.

arrisMtaDevCallStatsMaxJitterThe maximum jitter measurement, in milliseconds, during the mostrecent call. This value is obtained from DSP statistics.

arrisMtaDevCallStatsAvgLatencyThe average latency, in milliseconds, observed during the mostrecent call. This value is obtained from the RTCP signaling end ofcall statistics.

arrisMtaDevCallStatsHookStatusThe hook status for each endpoint; one of:

• onHook (0)

• offHook (1)

The disconnected state is not a valid return value for this MIB.

arrisMtaDevCallStatsSLICStatusThe over-temperature condition of the endpoint’s SLIC (line inter-face card) chips; one of:

• normal (0)

• over temp (1)

arrisMtaDevCallStatsEndPntOpStatusThe current operational status for each endpoint.This object is adirect copy from ifAdminOperStatus ; its value is one of:

• up(1)

• down (2)

• testing (3)

Per-Call SyslogRepor ting

Touchstone firmware can generate a Syslog report of call status and monitor-ing information on a per-call basis.

In addition to statistical data, the Syslog report can also include up to the last4K bytes of signaling messages associated with the last call in a circular buf-fer. The Syslog report can be configured to supply only statistical data, orstatistical data and signaling messages.

Enable or disable Syslog reporting using thearrisMtaDevEnableCall-StatsSyslogRpt object, which is part of thearrisMtaDevBase MIB. Thedefault value for this object isDisable (0); set toEnable (1) to enable report-ing.


88 Chapter 3

Enable or disable the signaling message buffer using thearrisMtaDevEn-ableCallSigLastMsgRpt object. Thedefault value for this object isDis-able (0); set toEnable (1) to enable the buffer. The contents of the bufferdepends on the setting of this MIB, thearrisMtaDevEnableCallStatsSys-logRpt object, and the state of the CMS LOC alarm.

The following table shows how the MIB settings interact with the Loss ofComms alarm to affect the buffer contents.

arrisMtaDevEnable arrisMtaDevEnable Buffer contentsCallStatsSyslogRpt CallSigLastMsgRpt contained in Syslog

CMS LOC Alarm

Inactive NoneActive None

Disable

Inactive NoneActive None

EnableDisable

Inactive NoneActiveDisable Last messages sent/

receivedInactive Last 4k of messagesActive Last 4k of messages

Enable

Enable

Per Call Syslog Repor t Example

Below is an example of a per-call Syslog report (statistical output only):

09-06-2007 10:11:02 Local0.Warning 10.1.36.205

Sep 06 09:39:27 2007 AALN/1:mta205.dev36/10.1.36.205 <6> <4115> <37>

<00:00:CA:CB:23:E7> <Call Stats: L1, HW: TM402G, SW: 5.2.21, RTP Tx 0,

RTP Rx 0, RTP Lost 0.00%, Prov State: MTA Prov Complete. (20),

Avg Jtr 0, Max Jtr 0, Avg Ltc RTP 0, Avg Ltc Sig Msg 11, No ACKs 0,

Batt 100%:INACTIVE, CMS LOC:INACTIVE>

Data Explanations:

• HW: Hardware Model Number

• SW: Firmware Rev Version Number

• Ttl Rx RTP: Total number of RTP packets received. Thisonly reportsRTP packets and not data packets.

• Ttl Tx RTP: Total number of RTP packets sent. This only reports RTPpackets and not data packets.

• RTP Lost: Percentage of RTP packets lost.This only reports RTP pack-ets and not data packets.

• Prov State: The step of the MTA Provisioning Flow that the MTA iscurrently in.


Troubleshooting 89

• Avg Jtr: Average Jitter in milliseconds.

• Max Jtr: Maximum Jitter in milliseconds.

• Avg Ltc RTP: Average latency for RTP packets, in milliseconds.

• Avg Ltc Sig Msg: average latency for a response to signaling messages,in milliseconds.This value is calculated from end-of-call signaling sta-tistics and is a running average during eMTA uptime.

• No ACKs: Count of the number of ‘‘negative acknowledgment’’ mes-sages received from the Call Agent.

• SNMP Traps: Battery Percentage; CMS LOC

Message Trace Example

The following is an example Syslog report showing Send (Xmit) andReceived (Rcv) Messages:

Nov 17 18:34:11 2005 mta161.dev35 <13>

<4115> <42> <00:00:CA:CB:22:FB> <Rcv: (3: 1 of 1) -

<010>Q: loop<010>R: hf(I), hu(N)’>

Nov 17 18:34:11 2005 mta161.dev35 <14> <4115> <41> <00:00:CA:CB:22:FB>

<Xmit: (3: 1 of 1) - ’200 31855 OK’>

See theTouchstone Telephony Management Guidefor a breakdown of sendand receive message formats.

Tr oubleshooting DHCP Server

The TS6.1 firmware provides a very simple DHCP server for use in trou-bleshooting the Telephony Modem. Thepurpose of the DHCP server is toprovide attached CPE devices with temporary access to the troubleshootingweb pages when:

• the eMTA has not registered, or

• Isolation mode is active

Functional Sta ges The DHCP server functions as follows:

1 Before completing registration, the DHCP server is active. The serverresponds to CPE requesting an IP address with a private IP address inthe range192.168.100.2 to 192.168.100.254, with a lease time of 20seconds. TheCPE may access the troubleshooting web pages at192.168.100.1.


90 Chapter 3

2 After completing registration, the DHCP server becomes inactive.Within 20 seconds, the subscriber’s PC sends a DHCP Renew; theeMTA passes this information to the network and the provider’sDHCP server responds with a public IP address.

3 If the subscriber activates WAN Isolation mode, the DHCP serveragain becomes active.

4 Once the subscriber deactivates WAN Isolation mode, the DHCPserver becomes inactive. The subscriber’s PC quickly requests a newIP address as described in step 2 above.

Enabling and Dis-abling the DHCPSer ver

To enable the DHCP server, set thearrisCmDe vDhcpSer verEnab le objectto 1. The DHCP server is enabled by default.

To disable the DHCP server, set thearrisCmDe vDhcpSer verEnab le objectto 2. Once disabled, the setting is persistent (rebooting the cable modemdoes not re-enable the DHCP server) until explicitly re-enabled.

To view the status of the DHCP server, query thearrisCmDe vDhcpSer ver -State object. Theobject has a value of1 if the DHCP server is active, and 2if inactive.

DTM602 Controls

The DTM602 provides three push buttons with various functions:

• Find Handset — on the front of the DTM602

• DECT Reset button — on the back of the DTM602, above the cableconnector

• Telephony Modem Reset button — on the back of the DTM602, to theright of the telephone line connectors

The following table describes the various functions of the Find Handset andDECT Reset buttons.

Button Condition Duration Function

Running <5 seconds Pages all registered handsets.Running <10 seconds Begins registering a new handset.Power up > 30 seconds De-registers all handsets.

Find Handset

Running <5 seconds Resetsthe DECT module.Resets the DECT module tofactory defaults (excepthandset registrations)

Running < 10 secondsDECT Reset


Troubleshooting 91

Reset to F actor y Defaults

TS6.1 provides the ability to reset a Telephony Modem to its factory-defaultconfiguration. To reset a Telephony Modem, set one of the following objectsto 1:

• From the MTA IP address:arrisMtaDevRestoreNvmF actor yDefault

• From the CM IP address:arrisCmDevRestoreNvmF actor yDefault

The reset writes the following default values to non-volatile memory:

Parameter Default Value

Ethernet IP address 192.168.100.1Ethernet IP Mask 255.255.255.0Telnet Settings DISABLED_HTTP, DISABLED_SNMPSSH Settings DISABLED_HTTP, DISABLED_SNMPSecure Download ONException Logging OFFWAN Http Setting 1LAN Http Setting 2DOCSIS 2.0 Enable enableFactory Mode disableBPI-23 Enable disableWDT Enable enableCharger Highest Temp 0Charger Highest Temp Time emptyDHCP SERVER Enable enableInet Isolation Setting 1Op Mode Enable disableDEA Enable enableModem Tone Reversal 2Logging Persistence disableLoop Voltage Policy emptyLoop Voltage Timer emptySine Ringing Bitmap emptyCharger FW Rev 0.01SIP Call Waiting Disable Flag disable

To reset the Telephony Modem to factory defaults from the CLI, enter thecommand!rdefault from any console sub-mode.


92 Chapter 3

LED Patterns

Touchstone eMTAs indicate status using the LEDs on the front panel.

Po wer-On SelfTest Failure Pat-tern

When an eMTA fails power-on self test (POST), it repeats the followingsequence:

• POWER LED on for 2 seconds; other LEDs off

• All LEDs flash rapidly (10 times per second) for 10 seconds

An eMTA displaying this sequence is defective and should be replaced.

Batter y Mismatch When an unsupported battery is inserted in a Telephony Modem (for exam-ple, an 8.8Ah battery inserted in a TM502 or WTM552), it repeats the fol-lowing sequence:

• Battery LED on, all others off

• Battery LED off, all others on

The MTA also sets a ‘‘Battery Mismatch’’ alarm. To clear this issue, replacethe battery with one of the proper type.

Foreign Volta ges When a multi-line Telephony Modem (TM504, TM508, TM512) detects aforeign line voltage (tip to ground, ring to ground, or tip to ring), it repeatsthe following sequence:

• All LEDs on

• Telephone LED on (corresponding to the line or lines with foreign volt-age), all others off

Single-line and two-line Telephony Modems flash all LEDs to indicate a for-eign voltage.

To correct this problem, inspect the phone lines for shorts or foreign voltagesources. Make sure that ILEC drop cables have been physically disconnectedat the interface box (terminating service is insufficient).


Troubleshooting 93

Patterns: NormalOperation (TM401)

The following table shows LED patterns for the TM401 Telephony Modemduring normal operation.

Po wer DS US Online Link T elephonyOperatingMode

OnAC Power Good On = Online

Flash= Off -line

On = Online

Flash= Off -line

On = networkavailable

Off = networknot available

On = CPE Con-nected

Off = CPE dis-connected

Flash= CPEActivity1

On = On-hook

Flash= Off -hook

Slow Flash2 =Line card error

Off = disabled

Flash Off Off Off OffAC Power Fail On = On-hook

Flash= Off -hook

SlowFlash=Line card error

Off = disabled

Firmware Upgrade x3 Flash Flash On x x

Flash Flash Flash Flash Flash FlashLine Card Protec-tion State4

1. This state is valid only if the Telephony Modem is online.

2. Slow Flash is 1 flash per second.

3. An x indicates the LED state reflects the ‘‘A C Power Good’’ or ‘ ‘A C Power Fail’’ status.

4. Line Card Protection indicates foreign voltage present on one or more lines.


94 Chapter 3


The following table shows LED patterns for the TM402 Telephony Modemduring normal operation.

Po wer DS US Online Link T el. 1 / Tel. 2 Batt. 1 / Batt. 2OperatingMode

AC PowerGood

On = Batterygood, low, orbad

Off = Batterymissing

On = Online

Flash= Off -line

On = Online

Flash= Off -line

On = networkavailable

Off = networknot available

On = CPEConnected

Off = CPEdisconnected

Flash= CPEActivity1

On = On-hook

Flash= Off -hook

Slow Flash2 =Line carderror

Off = disabled

On = Bat-tery good

Flash= BatteryLow

Off = Batteryreplace or miss-ing

Off Off Off OffAC PowerFail

Flash= Bat-tery good orlow

Off = Batterybad or miss-ing

On = On-hook

Flash= Off -hook

Slow Flash =Line carderror

Off = disabled

Off = Bat-tery good, bad,or missing

Flash= BatteryLow

x3 Flash Flash On x x xFirmwareUpgrade

Flash Flash Flash Flash Flash Flash FlashLine CardProtectionState4




4. Line Card Protection indicates foreign voltage present on one or more lines.


Troubleshooting 95

Patterns: NormalOperation (TM502,TM602)

The following table shows LED patterns for the TM502 and TM602 Tele-phony Modems during normal operation.

Note: Different LED patterns apply for D11PLUS loads.See ‘‘Patterns: Nor-mal Operation (D11PLUS Loads)’’ on page 99.

Mode Power DS US Online Link T el. 1/Tel. 2 Battery

AC PowerGood

On = Batterygood, low, orbad


On = Con-nected to theInternet

Flash= Notconnected tothe Internet

On = Con-nected to theInternet

Flash= Notconnected tothe Internet

On = InternetAv ailable

Off = Internetnot available

On = ComputerConnected

Off = Computernot connected

Flash= Com-puter Activity

On = On-hook

Flash= Off -hook

Off = disabled

On = Batterygood or low

Flash= Batterybad

Off = Batterymissing, orMTA not regis-tered

Off Off Off OffNo AC PowerBatteryInstalled

Flash= Batterygood, bad, orlow


On = On-hook

Flash= Off -hook

Off = disabled

Off = Batterygood

Flash= Batterylow or bad

Off Off Off Off Off Off OffNo AC PowerNo Battery

On Flash Flash OnFirmwareUpgrade

(normal opera-tion)

(normal opera-tion)

(normal opera-tion)

Differences inTM402 andTM502/TM602 Pat-terns

The following differences exist between TM402 and TM502/TM602 LEDpatterns during normal operation.

• The TM502/TM602 has only one battery; thus, only one Battery LED.

• The TM502/TM602 does not ‘‘slow flash’’ the Telephony LEDs to indi-cate a line card error. Both models flash all LEDs to indicate a LineCard Protection condition on either line.

• The TM502/TM602 Battery LED may be Off to indicate either a miss-ing battery or that the MTA has not registered.

• While operating in AC Power Fail mode, the TM502/TM602 BatteryLED may flash to indicate either ‘‘low battery’’ or ‘ ‘replace battery’’conditions. TheTM402 Battery LEDs flash only when the battery islow.


96 Chapter 3

Patterns: NormalOperation(WTM552/WTM652)

The following tables show the WTM552 or WTM652 LED patterns duringnormal operation.

Normal Operation (WAN and Battery)

The following table shows LED patterns for the WTM552 or WTM652 cableconnection during normal operation.

Battery

(G/H only)Mode Po wer DS US Online Link

AC Power Good On = Batterygood, low, or bad


On = Connectedto the Internet

Flash= Not con-nected to theInternet

On = Connectedto the Internet

Flash= Not con-nected to theInternet

On = Internetavailable

Off = Internet notavailable

On = Computerconnected


Flash= Computeractivity

On = Batterygood or low

Flash= Batterybad

Off = Batterymissing, or MTAnot registered

Off Off Off OffNo AC PowerBattery Installed

Flash= Batterygood, bad, or low


Off = Batterygood

Flash= Batterylow

Off Off Off Off Off OffNo AC PowerNo Battery

On Flash Flash OnFirmwareUpgrade

(normal opera-tion)

(normal opera-tion)

Normal Operation (LAN and Telephone)

The following table shows LED patterns for the WTM552 or WTM652 Eth-ernet and wireless LANS, and the telephone lines, during normal operation.

Mode LAN1 – LAN4 WLAN DMZ Tel. 1/Tel. 2

AC Power On = Computerconnected


Flash= Com-puter activity

On = Computerconnected


Flash= Com-puter activity

On = DMZenabled

Off = DMZ notenabled

On = On-hook

Flash= Off -hook

Off = disabled

No AC Power Off Off Off On = On-hook

Flash= Off -hook

Off = disabledOffFirmware

Upgrade(normal opera-tion)

(normal opera-tion)

(normal opera-tion)


Troubleshooting 97


The following table shows LED patterns for the TM504.

Mode Power DS US Online Link T el. 1–Tel. 4 Battery

AC Power

Good

On = Battery

good, low, or

bad

Flash= Bat-

tery missing

On =

Connected to

the Internet

Flash= Not

connected to

the Internet

On =

Connected to

the Internet

Flash= Not

connected to

the Internet

On = Internet

Av ailable

Off = Internet

not available

On =

Computer

Connected

Off =

Computer not

connected

Flash=

Computer

Activity

On =

Hung up

Flash= In use

Off = disabled

On = Battery

good or low

Flash=

Battery bad

Off = Battery

missing, or

MTA not reg-

istered

Off Off Off OffNo AC Power

Battery

Installed

Flash= Bat-

tery good or

low

Off = Battery

bad or miss-

ing

On =

Hung up

Flash= In use

Off = disabled

Off = Battery

good

Flash=

Battery low or

bad

Off Off Off Off Off Off OffNo AC Power

No Battery

On Flash Flash OnFirmware

Upgrade

(normal

operation)

(normal

operation)

(normal

operation)


98 Chapter 3


The following table shows LED patterns for the TM604.


OnAC Power

Good

On =

Connected to

the Internet

Flash= Not

connected to

the Internet

On =

Connected to

the Internet

Flash= Not

connected to

the Internet

On = Internet

Av ailable

Off = Internet

not available

On =

Computer

Connected

Off =

Computer not

connected

Flash=

Computer

Activity

On = On-

hook

Flash= Off -

hook

Off = disabled

On = Battery

good or low

Flash=

Battery bad

Off = Battery

missing, or

MTA not reg-

istered

Flash Off Off Off OffNo AC Power

Battery

Installed

On = On-

hook

Flash= Off -

hook

Off = disabled

Off = Battery

good

Flash=

Battery low or

bad


No Battery


Upgrade

(normal

operation)

(normal

operation)

(normal

operation)


Troubleshooting 99

Patterns: NormalOperation(D11PLUS Loads)

The following table shows LED patterns during normal operation for Tele-phony Modems using TS5.3 or newer D11PLUS loads.


AC Power

Good

On On =

Connected to

the Internet

Flash= Not

connected to

the Internet

On =

Connected to

the Internet

Flash= Not

connected to

the Internet

On = Internet

Av ailable

Off = Internet

not available

On =

Computer

Connected

Off =

Computer not

connected

Flash=

Computer

Activity

On =

Hung up

Flash= In use

Off = disabled

On = Battery

good

Flash=

Battery low

Off = Battery

bad or miss-

ing, or MTA

not registered

Off Off Off OffNo AC Power

Battery

Installed

Flash= Bat-

tery good,

low, or bad

Off = Battery

missing

On =

Hung up

Flash= In use

Off = disabled

Off = Battery

good, bad, or

missing

Flash=

Battery low


No Battery


Upgrade

(normal

operation)

(normal

operation)

(normal

operation)


100 Chapter 3


The following table shows LED patterns for the TM608 during normal opera-tion.

OperatingMode

Po wer DS US Online Link Tel. 1 – 8

On =On = On = CPE On-hook

network connectedOn = On = available Flash=

Online Online Off = CPE Off-hookAC Power disconnected

Good Flash= Flash= Off = Slow Flash2 =Off-line Off-line network Linecard

not Flash= CPE erroravailable activity1

Off =disabled

On

On =On-hook

Flash=Off-hook

AC PowerFail Slow Flash =

Line carderror

Off =disabled

Flash Off Off Off Off

FirmwareUpgrade

x3 Flash Flash On x x

Line CardProtection

State4Flash Flash Flash Flash Flash (line)




4. Line Card Protection indicates foreign voltage present on one or more lines. In this state,the LED pattern flashes all LEDs except for the Telephony LEDs corresponding to the lineor lines where the fault was detected, which remain on.


Troubleshooting 101

Patterns: NormalOperation (Tele-phon y Por t)

The following table shows the Touchstone Telephony Port 7-segment LEDpatterns during normal operation.

State Display

Normal operation, telephony enabled walkingBattery Telemetry Connection Missing liftingBattery Power in use liftingNormal operation, no telephony enabled ‘‘d’’Line Card Protection State ‘‘ P’’Cannot boot (corrupt load) dot

The ‘‘walking’’ pattern lights each outside segment in a circular pattern.Inthe ‘‘lifting’ ’ pattern, the LED cycles through its three horizontal segments.See theTouchstone Telephony Port Installation Guidefor details.

A Line Card Protection State indicates foreign voltage present on one ormore lines.

Note: If f oreign voltage is detected by the Telephony Modem, all LEDs onthe front of the unit will flash and continue to flash until the foreign voltage isremoved.

Patterns: StartupSequence (TM401)

The following table shows LED patterns for the TM401 Telephony Modemduring each phase of the startup sequence.

MTA Star tup Sequence

If the MTA fails to complete registration, note the LED pattern and call yournext level of support.

Step Description Link T elephonyPo wer, DS, US,Online

0 No Power Off Off Off1 Self-Test Flash Flash Flash

2-4 Off OffCM Initialization; see‘‘ CM StartupSequence’’ below.

5 Telephony DHCP On Flash Flash6 Telephony SNMP/TFTP On On Flash7 Telephony RSIP On On Flash

MTA Normal Operation


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CM Startup Sequence

If the modem fails to complete registration, note the LED pattern and callyour cable operator for assistance.

Step Description DS US Online Link

2 Downstream scan/sync Flash Off Off Off3 Upstream ranging On Flash Off Off4 DOCSIS DHCP/TFTP On On Flash Off

CM Normal Operation


Troubleshooting 103





Telephone Battery1 2 1 2Step Description Link

Po wer,DS, US,Online

0 No Power Off Off Off Off Off Off1 Self-Test Flash Flash Flash Flash Flash Flash

2-4 Off Off Off Off OffCM Initialization see ‘‘CMStartupSequence’’below.

5 Telephony DHCP On On Flash Off Off Off6 Telephony SNMP/TFTP On On Off Flash Off Off7 Telephony RSIP On On Flash Flash Off Off


CM Startup Sequence




CM Normal Operation


104 Chapter 3

Patterns: StartupSequence (Tele-phon y Por t)

The following table shows the Touchstone Telephony Port 7-segment LEDpatterns during each phase of the startup sequence.

State Display

Hardware Diags ‘‘ 0’’DOCSIS Downstream Scanning ‘‘ 1’’DOCSIS Ranging ‘‘ 2’’DOCSIS DHCP ‘‘ 3’’DOCSIS TFTP ‘‘ 4’’DOCSIS Data Reg Complete ‘‘d’’MTA DHCP ‘‘6’’MTA TFTP ‘‘7’’MTA Reg with Call Server ‘‘8’’MTA Reg Complete walking

The ‘‘walking’’ pattern lights each outside segment in a circular pattern.With no telephony enabled, the LED cycles through its three horizontal seg-ments. SeetheTouchstone Telephony Port Installation Guidefor details.



Telephone

1 2 3 4Link Battery Description

Po wer, DS,

US, Online

Off Off Off Off Off Off Off No power

Flash Flash Flash Flash Flash Flash Flash Power-on Self Test

Cable Modem initialization: see ‘‘Cable Modem Start Up Sequence’’ above

On On Flash Off Off Off Off Retrieving telephone net-

work information

On On Off Flash Off Off Off Retrieving telephone line

information

On On See Note See Note See Note See Note Off Activating telephone service

Note: Phone lines in service flash during the activation phase, then turn on. Phone lines with no service remain off.






Troubleshooting 105

Telephone

1 2 3 4Link Battery Description

Po wer, DS,

US, Online

Off Off Off Off Off Off Off No power

Flash Flash Flash Flash Flash Flash Flash Power-on Self Test

See ‘‘Cable Modem Start Up Sequence’’ below

On On Flash Off Off Off Off Retrieving telephone net-

work information

On On Off Flash Off Off Off Retrieving telephone line

information

On On See Note See Note See Note See Note Off Activating telephone service

Note: Phone lines in service flash during the activation phase, then turn on. Phone lines with no service remain off.

CM Startup Sequence


DS US Online Link Description

Flash Off Off Off Downstream scan/syncOn Flash Off Off Upstream rangingOn On Flash Off DOCSIS DHCP/TFTP

CM Normal Operation


The following tables show LED patterns for the TM608 during each phase ofthe startup sequence.



Po wer,DS, US,Online

Step Description Link Telephone

0 No Power Off Off Off1 Self-Test Flash Flash Flash

CM Initialization; see‘‘ CM Startup Sequence’’ below.

2-4 Off Off

5 Telephony DHCP On On Flash6 Telephony SNMP/TFTP On On Off7 Telephony RSIP On On Flash



106 Chapter 3

CM Startup Sequence




CM Normal Operation


Troubleshooting 107

Master Debug Off Switch

A master control switch is available in firmware to disable all CM and MTAreport levels, reset all ARRIS log display report levels back to their defaultvalues, and disable all call processing debugging. Setthe master switch byeither of the following methods:

• Set thearrisCmDe vRepor tLe velsMasterOff MIB object to true usingan SNMP manager. This MIB object is available through thearrisCmDevMib under thearrisCmDevOperationalSetup MIB object.This object always returnsfalse when queried.

• From the ARRIS CLI Interface, use the/ log master_off command.See Chapter 9 for more information on using the ARRIS CLI Interface.

After disabling debugging using the master switch, all debugging that isturned off as a result remains turned off until specifically turned on.


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Interpreting Reset Reasons

The Telephony Modem logs reset reasons (patent pending). The log can bedisplayed using one of the following:

• SNMP: the arrisCmDevResetReasonLogTable MIB object containsthe entire log.ThearrisCmDevLastHwResetReason MIB object pro-vides the last reset reason.

• CLI: the Log sub-mode provides therrdmp command to dump the log.

Note 1: The arrisCmDevLastHwResetReason object isnot retained acrosspower-cycles. However, the arrisCmDevResetReasonLogTable object isretained.

Note 2: Reset Reason MIB objects are available only through the CM IPaddress.

The following is a list of reset reasons.

Normal Resets The following reset reasons are due to normal eMTA operations and are usu-ally caused by upgrading or manual resets of the unit.

CLIUser initiated reset from CLI.

BOOTLOAD_DOWNLOADBootloader upgrade; only occurs one time when the bootloader hasto be updated.

ENABLE_20Potential one-time reset for new installs into a DOCSIS 2.0 plant.This reset is used to enable 2.0 operation.

RNG_ABORTThe eMTA received a ‘‘Ranging abort’’ message while operating,and is restarting the ranging process.

POWER_ONThe eMTA was power-cycled, or the user pressed the Reset button(on Telephony Modems with a Reset button).

FIRMWARE_UPGRADEThe eMTA has completed upgrading its firmware, and reset to acti-vate the new image.

DOCSIS_DEV_RESETThe eMTA was reset using thedocsDevResetNow object.


Troubleshooting 109

Configuration orPlant-Related Re-sets

The following list of reset reasons could indicate potential configuration orplant issues. If these resets are frequent and no plant impairments arelocated, contact ARRIS Technical Support.

RF_TX_TIMEOUTThe RF transmit time period expired.

RF_SCANNINGThe Telephony Modem failed to register, and reset between scan-ning attempts.

TX_ERRORSToo many transmit errors were encountered.

Firmware Recov-er y Resets

The following list of reset reasons are due to actions taken by the firmware torecover from internal firmware or hardware errors. If these types of resetsare frequent over short periods of time, contact ARRIS Technical Support.

• FAT AL_ERROR

• BD_ERRORS

• DS_DMA_1

• DS_DMA_2

• DS_DMA_3

• DS_DMA_4

• OS

• SYSLOG

• EXCEPTION

• DELAY_DONE

• FPGA_PROGRAM

• QOS_RESOURCES

• LC_CLK_FAIL

• WATCHDOG

• CA_SOCKETFAIL

• OTHER

• REASON_OUT_OF_RANGE

Disabling ResetReason Logging

Use thearrisCmDevResetReasonLogDisable MIB object to control resetlogging. You may wish to disable logging during system stress testing, toprevent repeated writes to flash memory (which would shorten flash life).eMTAs without battery backup, in regions with frequent power outages, mayalso benefit.

To disable reset logging, set thearrisCmDevResetReasonLogDisableobject totrue (1) in the CM configuration file.

Note: This MIB object is available only from the CM IP address.


110 Chapter 3

Common Problems Causing No Dial Tone

The following problems are known to cause ‘‘no dial tone’’ reports.

• TS4.4 sends an SDP list longer than 512 bytes to the CMS.If the CMSis unable to read a list of that size, upgrading from previous versions ofTouchstone firmware could cause a No Dial Tone issue. See the CallPFeature Switch descriptions in theTouchstone Telephony ProvisioningGuidefor information about reducing the SDP parameter list size.

• A cached KDC ticket may become invalid under the following condi-tions:

– When the modem is booting, if the ToD server is unreachable or pro-vides a time significantly different from the date that the cachedticked was granted.

– When changing the MTA IP address during a reboot.

– When changing the KDC Realm Name (KDC name).

– When changing the FQDN of the application server (provisioningserver or CMS).

– When changing the shared key between the KDC and the applicationserver.

General Telephon y Problems

This section describes common telephony-related problems.

Phantom DialPulse

Certain house wiring problems can cause the eMTA to detect spurious‘‘ phantom’’ dial pulse digits. In some cases, this condition has ‘‘dialed’’ 0 or911.

If the subscriber is not using pulse-dialing devices, this problem can be elimi-nated by setting thearrisMtaDevEndPntDialingMethod object to tone (1)for each active line. If set using an SNMP manager, the Telephony Modemstores the settings in non-volatile memory (eliminating the need to modifythe configuration file).


Troubleshooting 111

Web-based T roubleshooting Interface

The TS6.1 firmware provides a web-based interface to a status monitoringand troubleshooting subsystem.Status information is available to anyone byusing a standard web browser to access the cable modem IP address.A pass-word-protected set of pages provides views of advanced network settings.

The following sections describe the screens available from the web interface.The procedure ‘‘A ccessing the Troubleshooting Interface’’ on page 134 pro-vides instructions for accessing the screens.

Standar d Screens Anyone can access the screens described in this section.

Status Screen

The status screen is the index page, and can also be selected by choosing theStatus link at any standard screen. The following is an example:

The top section of this page provides the following information:

• Upstream and downstream settings

• Hardware and firmware revision


112 Chapter 3

• System uptime

• Cable modem status

• Number of computers on the LAN that the modem detected

• eMTA serial number

The bottom section provides the names, MAC addresses, and status of eachinterface on the eMTA. For subscriber-side data interfaces (Ethernet andUSB), the page also reports interface speed in Mb/sec.

HW/SW Versions Screen

The Hardware/Firmware Versions screen provides information about thehardware and firmware revision levels. To display this screen, choose theHW/SW Versions link.


Troubleshooting 113

Event Log Screen

The Event Log screen displays a table of recent events. TheeMTA stores theev ent log in non-volatile memory. To display this screen, choose theEventLog link.

Note: Setting thearrisMtaDevEventHideFQDNAndIPAddress MIB objectto enable (0) prevents display of the device FQDN and IP address on thebasic Event Log screen. Users with access to the Advanced pages (using thePassword of the Day) can always see FQDN and IP address information onthe Advanced Event Log screen.See theTouchstone Telephony ProvisioningGuidefor details about setting this object.


114 Chapter 3

Registration Status Screen

The Registration Status screen shows the results of the eMTA registrationprocess and current battery telemetry state and serial number. To display thisscreen, choose theCM State link.

The following states may appear under theCM State listing.

Hardware DiagsStatus of hardware diagnostics. Displayed only if the diagnosticsfind a problem.

Docsis-Downstream ScanningStatus of DOCSIS downstream scanning.

Docsis-Downstream RangingStatus of DOCSIS downstream ranging.

Docsis-Upstream RangingStatus of DOCSIS upstream ranging.

Docsis-DHCPStatus of the CM DHCP phase.The Registration Status page alsodisplays the number of attempts required to obtain a CM IP address.

Docsis-TFTPStatus of the CM configuration file download.


Troubleshooting 115

Docsis-Data Reg CompleteShows whether the modem has completed DOCSIS data registration(Model 5 and later Telephony Modems).

Docsis-AC Power Iso ON Data Reg CompleteShows whether the modem has completed DOCSIS data registra-tion. Themodem is using AC power and the Standby switch is on(Model 4 Telephony Modems only).

Docsis-AC Power Iso OFF Data Reg CompleteShows whether the modem has completed DOCSIS data registra-tion. Themodem is using AC power and the Standby switch is off(Model 4 Telephony Modems only).

Docsis-Battery Iso ON Data Reg CompleteShows whether the modem has completed DOCSIS data registra-tion. Themodem is using battery power and the Standby switch ison (Model 4 Telephony Modems only).

Docsis-Battery Iso OFF Data Reg CompleteShows whether the modem has completed DOCSIS data registra-tion. Themodem is using battery power and the Standby switch isoff (Model 4 Telephony Modems only).

Telephony-DHCPStatus of the MTA DHCP phase.

Telephony-TFTPStatus of the MTA configuration file download.

Telephony-Reg with Call ServerStatus of MTA Call Server registration.

Telephony-Reg CompleteShows whether the MTA has completed registration (Model5 andlater Telephony Modems).

Telephony-AC Power Iso ON Reg CompleteShows whether the MTA has completed registration. Themodem isusing AC power and the Standby switch is on (Model4 TelephonyModems only).

Telephony-AC Power Iso OFF Reg CompleteShows whether the MTA has completed registration. Themodem isusing AC power and the Standby switch is off (Model 4TelephonyModems only).

Telephony-Battery Iso ON Reg CompleteShows whether the MTA has completed registration. Themodem isusing battery power and the Standby switch is on (Model4 Tele-phony Modems only).


116 Chapter 3

Telephony-Battery Iso OFF Reg CompleteShows whether the MTA has completed registration. Themodem isusing battery power and the Standby switch is off (Model 4 Tele-phony Modems only).

Telephony-ERR-LC Over Current ProtectionIndicates that one or more phone lines are in protection mode.Thefront panel LEDs indicate which lines are in protection mode.

Battery MismatchIndicates that the wrong battery has been inserted in the TelephonyModem (see below).

If the Battery Part Number is ‘‘Contact ARRIS’’ as shown below, the batteryis either defective or the Telephony Modem has the wrong type of batteryinstalled (for example, an 8.8Ah battery installed in a TM502).

The operational status is ‘‘No Status Reported’’ if t he battery charger hasbeen disabled.Check the Event Log page for a ‘‘Battery Charger Disabled’’alarm to verify. Power-cycle or reset the eMTA to re-enable the charger.

If you see this display, contact ARRIS Technical Support.Make a note of thehexadecimal code and operational status before calling.

The battery serial number is available on most two- and four-line Model5Telephony Modems. Thefollowing is a list of other messages that mayappear in the Battery Serial Number field:

Battery Serial Number Not SupportedThe Telephony Modem is a Model4, an early Model 5, or a multi-line Telephony Modem.

Battery MissingNo battery is installed.

AC Failed. S/N Temporarily UnavailableAppears when the Telephony Modem is running on battery power.

Unable to obtain Battery Serial Number(s)Appears in cases where the serial number is missing or unreadable.

Wireless Router Screen (WTM552/WTM652 only)

The Wireless Router screen shows the Wireless Router Module (WRM) con-figuration screens inside a frame.


Troubleshooting 117

Note: You can also access the WRM screens directly by manually configur-ing a local computer to an address on the WRM subnet; the default WRM IPaddress is192.168.2.1.

RIP Screens

To access the RIP screen:

WTM552/WTM652:Choose theWireless Router link to display the WRM pages, thenchooseLAN Setup .

Other Telephony Modems:Choose theRIP link.

The RIP page allows both viewing and configuration of RIP, using a webbrowser.


118 Chapter 3

Other Telephony Modems provide a RIP page that allows viewing (but notchanging) the configuration.

Advanced Screens The following screens require a password of the day (see Chapter 4 fordetails). Usethe Basic link on any screen to return to the standard statuspages.

Note: Advanced screens contain potentially sensitive information about thenetwork.


Troubleshooting 119

Product Details Screen

The Detailed Status screen provides the following information:

• eMTA status

• IP (IPv4 or IPv6, as appropriate) and MAC address parameters

• system information, including enabled features

To access this screen, choose theProduct link from any advanced screen.


120 Chapter 3


Troubleshooting 121

DHCP Parameters

The DHCP Parameters screen lists DHCP details for the cable modem andMTA portions of the eMTA, including IPv4 or IPv6 addresses as appropriate.To access this screen, choose theDHCP link from any advanced screen.

The DHCP Parameters screen provides links to CM DHCP and MTA DHCPmessage trace logs.


122 Chapter 3

MTA Parameter s Screen

The MTA Parameters screen shows MTA-related communications parametersand the value of the CallP Feature switch.To access this screen, choose theMTA link from any advanced screen.


Troubleshooting 123

When thearrisMtaDevPwrSupplyOverTempAlarmControl MIB object isenabled, this screen also displays information about the power supply tem-perature and status:

Voice Quality Metrics Screen

The Voice Quality Metrics Screen shows quality-related call statistics for aspecific MTA l ine. To access this screen, choose theVQM link from anyadvanced screen.


124 Chapter 3

To display metrics, select the appropriate values from the drop-down menus,then click theSubmit button:

• Line Number: 1 to the number of lines on the MTA

• Call Number: 1 through 10,All to display all stored calls, orTable todisplay all stored calls in a table format


Troubleshooting 125

• Action: one of ‘‘Display Stats,’’ ‘‘ Clear Line Stats’’ (on the selectedline), or ‘‘Clear All Stats’’

The following is an example of the table report:


126 Chapter 3

CallP/QoS Statistics Screen

The CallP/QoS Statistics screen shows the MTA CallP state and QoS statis-tics. To access this screen, choose theCallP/QoS link from any advancedscreen.

The endpoint states are as follows:

State Description

EP_IS InServiceEP_RST Restartin progressEP_DISC DisconnectedEP_OOS Outof Service

The ‘‘Restart’’ and ‘‘Disconnected’’ states are as described in thePack etCa-ble Network-Based Call Signaling Protocol Specification(PC-NCS), PKT-SP-EC-MGCP-C01-071129.

Note: Currently, the packet counts for the downstream service flows are notincremented and always show 0.

At the bottom of the screen, the following controls provide control and dis-play of the CallP signalling log for NCS and SIP messages:

• The Show Call Signalling Log button displays the CallP signallinglog.

• TheDisab le Log ging button disables CallP signal logging. When log-ging is disabled, the button name becomesEnable Logging .

• TheClear button clears the CallP signalling log.


Troubleshooting 127

Configuration Parameter s Screen

The Configuration Parameters screen shows the values of common cablemodem and MTA configuration parameters.To access this screen, use theConfig Params link from any advanced screen.


128 Chapter 3


Troubleshooting 129

Scanning Override Screen

The Scanning Override screen allows a technician to force the cable modemto look for a carrier on a specified downstream frequency.

This screen is password-protected, and does not have a link from the otherscreens. See‘‘ Using the Scanning Override Screen’’ on page 136for instruc-tions on accessing and using this screen.

CM DHCP Log

The CM DHCP Log screen shows a log of CM-related DHCP message traf-fic. Touchstone eMTAs provide a 25K buffer for CM and MTA messagetrace logs.

To view the CM DHCP Log screen, select theCM-DHCP link at the bottomof the DHCP Parameters screen.To view the MTA DHCP Log screen, selectthe MTA-DHCP link at the bottom of the DHCP Parameters screen.Buttonsare available for enabling, disabling, and clearing the logs.


130 Chapter 3

MTA DHCP Message Trace Log

The MTA DHCP Log screen shows a log of MTA-related DHCP messagetraffic. Touchstone eMTAs provide a 25K buffer for CM and MTA messagetrace logs.

To view the MTA DHCP Log screen, select theMTA-DHCP link at the bot-tom of the DHCP Parameters screen.


Troubleshooting 131

MGCP Message Trace Log

The MGCP Log screen shows a log of MGCP message traffic. TouchstoneeMTAs provide a buffer to store up to 250 MGCP message trace logs.

To view the MGCP Log screen, select theShow MGCP Log link at the bot-tom of the CallP/QoS Statistics screen.

WTM552 and WTM652 Web-based Configuration Interface

The WTM552 and WTM652 models provide a web-based configurationinterface for the Wireless Router Module (WRM).This section describes themost used screens; see theWTM552 User’s Guideor WTM652 User’s Guidefor complete configuration information.

To access the configuration interface, connect a computer to the Ethernet orwireless interface and open the URLhttp://192.168.2.1/ in a web browser.

Note: If you see a ‘‘Duplicate Administrator’’ screen when attempting toaccess the configuration interface, the Telephony Modem has detected anattempt by two or more users to access the configuration interface. Thismayalso happen after accessing the interface, changing the computer’s IPaddress, and attempting to re-enter. In the latter case, wait for 10 minutes forthe original session to time-out.


132 Chapter 3

Status Screen The Status screen shows the current status of the firewall and router. This isthe first screen to display when opening the configuration interface.

Login Screen Use the Login screen to enable configuration of the Wireless Router Module.The Telephony Modem is shipped with no password configured.

To access the Login screen, click theLogin link at the top of the current con-figuration interface screen.


Troubleshooting 133

Channel and SSIDScreen

Use the Channel and SSID screen to configure basic wireless settings.Toaccess this screen after logging in, click theWireless Setup link at the left ofthe current configuration screen and then click theChannel and SSID linkwhen the sub-menu opens.


134 Chapter 3

Accessing the T roubleshooting InterfaceUse this procedure to access the standard and advanced troubleshootingpages.

Access Options You can access the troubleshooting screens through either the TouchstoneTelephony product RF or Ethernet interfaces.

Requirements You need the following equipment to access the troubleshooting pages:

• computer with an Ethernet interface and a web browser

• Ethernet cable (if using the eMTA Ethernet interface)

• (advanced pages only) the password of the day

ControllingAccess to theInterface

The following MIBs control access to the basic and advanced troubleshoot-ing pages.

arrisCmDevHttpLanAccessValues:off , basic , adv , until-registered

Determines which pages are available from the Ethernet port of theeMTA.

The value is stored in non-volatile memory.

arrisCmDevHttpWanAccessValues:off , basic , adv

Determines which pages are available from the network attached tothe CMTS.

The value is stored in non-volatile memory.

arrisCmDevClientSeedChanging the seed changes the results of the Password of the Day(PWoD). Seethe Configuration Editor User’s Guide for detailsabout the PWoD. Storethe seed value in the CM configuration file.

arrisCmDevHttpAdvLinkValues:Non-Restricted , Restricted

Determines whether the eMTA shows a link to the advanced pagesfrom the basic pages before the user enters the PWoD. Non-Restricted shows links regardless of the password entered.Restricted (default) shows only the links that are accessible withthe last password entered. Before entering the PWoD, the basicpages show no link to the advanced pages; the user must manually


Troubleshooting 135

type in the URL address of an advanced page.Place this MIB vari-able in the CM configuration file, after thearrisCmDevHttpLanAc-cess andarrisCmDevHttpWanAccess objects.

Action Perform the following tasks as necessary.

Task Pag e

Accessing the Standard Pages 135Accessing the Advanced Pages 135

Accessing theStandar d Pag es

Follow these steps to access the standard troubleshooting pages.

1 Make sure the eMTA is configured to allow access to the pages (see‘‘ Controlling Access to the Interface’’ on page 134).

2 Obtain the cable modem IP address of the eMTA.

Note: If the eMTA has not registered, you can access the pages onlyfrom the Ethernet interface. Afterregistration, you can use either theRF or Ethernet interfaces.

The Ethernet interface recognizes connections to the address192.168.100.1, whether or not the modem has registered. To use thisaddress, set your computer’s IP address to a similar address, such as192.168.100.2.

3 Start your web browser and access the eMTA. For example, youcould use the addresshttp://192.168.100.1/

Accessing the Ad-vanced Pag es

Follow these steps to access the advanced troubleshooting pages.

1 Perform steps 1 and 2 of ‘‘A ccessing the Standard Pages’’ above.

2 Obtain the Password of the Day from the PWoD tool. See theConfig-uration Editor User’s Guidefor details about the PWoD tool.

3 Start your web browser and access the eMTA, using the addresshttp://192.168.100.1/status.htm (replace the IP address shown withthe cable modem IP address if desired).

The eMTA displays a web form that prompts you for the password.

4 Enter the Password of the Day in the web form and pressEnter.

The eMTA displays the Product Details Screen shown on page 119.


136 Chapter 3

Using the Scanning Override ScreenUse this procedure to access and use the Scanning Override screen.Thisscreen allows you to force the cable modem to limit downstream carriersearches to specific frequencies, reducing the initial time required for rangingand registering after installation.You can also clear the list of frequencies.

Example Screen The following is an example of the Scanning Override screen. Refer to itwhen following the tasks in this procedure.

Action Perform any of the following tasks as needed.

Task Pag e

Accessing the Scanning Override Screen 136Specifying a Downstream Frequency 137Clearing Stored Frequencies 137

Accessing theScanning OverrideScreen

Follow these steps to gain access to the Scanning Override screen.

1 Connect a computer with a web browser to the eMTA, as described in‘‘ Accessing the Troubleshooting Interface’’ on page 134.

2 In the browser’s address bar, enter the URL:http://192.168.100.1/scanover.htm

The browser displays a password entry dialog.

3 Enter the password:freq3871

The browser displays the Scanning Override screen.

4 Proceed to one of the other tasks as necessary.


Troubleshooting 137

Specifying aDownstreamFrequency

Follow these steps to specify a downstream frequency and optional UpstreamChannel Descriptor (UCD).You can specify up to five frequencies to search;if the eMTA does not find a carrier on one of those frequencies, it begins thenormal scanning process at 861 MHz.

1 Use ‘‘A ccessing the Scanning Override Screen’’ on page 136to dis-play the Scanning Override screen.

2 Type a frequency, in MHz, in the ‘‘Downstream Frequency’’ fi eld.

For example, enter581 to specify 581 MHz.

3 (optional) Enter a UCD identifier in the Upstream Channel ID field.

4 Click theSave Freq button.

The eMTA stores the specified frequency and UCD (if specified).

TheSave Freq action stores the frequency in the cache of the eMTA.This can be used to pre-provision the cable modem to a specific fre-quency.

Clearing StoredFrequencies

Follow these steps to clear all stored frequencies.The eMTA returns to thedefault behavior of scanning the downstream spectrum for a data signal.

1 Use ‘‘A ccessing the Scanning Override Screen’’ on page 136to dis-play the Scanning Override screen.

2 Click theClear Now button.

The eMTA clears the stored frequencies.


138 Chapter 3

Enabling and Accessing the T roubleshoot-ing CLIUse this procedure to access the troubleshooting CLI.You can enable CLIaccess one time (until logging out or rebooting) or permanently (access isavailable across reboots).

CLI access is available for both Telnet and SSHv2 clients.

SSH Login IDs The following SSH user accounts are supported:

• User name:pwod

Password: customer password of the day

Action Perform the following tasks as needed.

Task Pag e

Enabling CLI Access Using the Web Pages 138Enabling CLI Access Using SNMP 139Accessing the CLI through Telnet 140Accessing the CLI through SSH 141

Enabling CLIAccess Using theWeb Pag es

Follow these steps to enable CLI access through the web-based interface.

1 Using any web browser, connect to the eMTA’ s troubleshooting webpages using the CM IP address.

Note: You must use the CM IP address to enable CLI access.

2 Enable access to the Advanced web pages (see ‘‘A ccessing theAdvanced Pages’’ on page 135for details). Use the PacketACE‘‘ MSO Password of the Day’’ tool to generate the correct password.

The browser displays the URL in the form http://cm-ipaddr /page.htm.

3 In the browser’s address line, replace the page name withtechsuppor t.htm and pressEnter.

The browser displays the Technical Support page:


Troubleshooting 139

Note: If you see a ‘‘page not found’’ error, return to step1 and tryagain. Donot access any other Advanced pages before accessing theTechnical Support page.

4 Enter the password of the day (the same password you used to accessthe Advanced pages) in theArris P assword field, set theTelnet Sta-tus andSSH Status fields to eithertempEnable or permEnable asdesired, then click theSubmit Request button.

5 Proceed to ‘‘A ccessing the CLI through Telnet.’’

Enabling CLIAccess UsingSNMP

Follow these steps to enable CLI access using SNMP.

1 Add the following objects to the CM or MTA configuration file:

arrisCmDevTelnetAllowSet toallow (1) to enable Telnet access, orinhibit (0) to disableTelnet access.

arrisCmDevSSHAllowSet toallow (1) to enable SSH access, orinhibit (0) to disableSSH access.

2 Reset the eMTA to apply the new settings.

3 Use an SNMP manager to set the following objects as desired, or setthem in the CM or MTA configuration file.

arrisCmDevTelnetEnableSet to disable (0) to disable Telnet access,permEnable (1) toenable Telnet access, ortempEnable (2) to enable Telnet accessfor one session.The arrisCmDevTelnetAllow object must alsobe set toallow (1) to enable Telnet access.

arrisCmDevSSHEnableSet to disable (0) to disable SSH access,permEnable (1) toenable SSH access, ortempEnable (2) to enable SSH access forone session.ThearrisCmDevSSHAllow object must also be setto allow (1) to enable SSH access.


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Accessing the CLIthrough Telnet

Follow these steps to access the CLI through Telnet.

1 If you have not already done so, use ‘‘Enabling CLI Access Using theWeb Pages’’ on page 138 to make sure CLI access is enabled.

2 From a PC or workstation, start a Telnet program and connect to theCM IP address of the eMTA.

The eMTA displays a banner message and an Enter Password>prompt.

3 At the Enter Password> prompt, enter one of the following, depend-ing on your MTA:

• TS4.1 and newer: the MSO password of the day. Use the Packet-ACE ‘‘MSO Password of the Day’’ tool to generate the correct pass-word.

• Prior to TS4.1: use the passwordarristi .

If the password was entered correctly, the Telephony Modem displaysthe following login banner:

Arris console is active

Command interface Copyright 2007, ARRIS International Inc.,

All rights reserved.

Type ’help’ for available commands.


Troubleshooting 141

Accessing the CLIthrough SSH

Follow these steps to access the CLI through SSH.

1 If you have not already done so, use ‘‘Enabling CLI Access Using theWeb Pages’’ on page 138 to make sure CLI access is enabled.

2 From a PC or workstation, start an SSH program.

3 Connect to the CM IP address of the eMTA as follows:

• For graphical clients, set up the account with the correct accountbased on ‘‘SSH Login IDs’’ on page 138.

• For command-line clients, enter the account on the command linewith the CM IP address.For example, Unix SSH clients use a com-mand similar to:ssh [email protected]

The eMTA displays a banner message and an Enter Password>prompt.

4 At theEnter Password> prompt, enter the password for the account asshown in ‘‘SSH Login IDs’’ on page 138.Use the PacketACE ‘‘MSOPassword of the Day’’ tool to generate the correct password of theday, if needed.

If the password was entered correctly, the Telephony Modem displaysthe following login banner:

Arris console is active

Command interface Copyright 2007, ARRIS International Inc.,

All rights reserved.

Type ’help’ for available commands.


142 Chapter 3

Running Line Car d DiagnosticsUse this procedure to manually initiate line card diagnostics on a TouchstoneTelephony eMTA l ine.

Line card diagnostics check the following functionality:

• processor communication

• power/clock

• on-hook/off-hook functionality

• voice frequency

• ring

You start line card diagnostics by setting theppSur vP or tLcDia gRequestMIB object that corresponds to the line totrue . This MIB object is found intheppSur vP or tTable , under the ARRIS-specific PACKETPORT-MIB.

The eMTA generates either a Voice Line Diag Passed or Voice Line DiagFailed log message to indicate whether the diagnostic succeeded or failed.

You can query theppSur vP or tLcDia gLastResult object, also in theppSur vP or tTable , for the results of the last diagnostic run. The value is oneof the following:

• diagnostics-passed (1)

• slac-revision-failure (2)

• mpi-failure (3)

• power-or-clock-failure (4)

• pcm-failure (5)

• standby-hook-failure (6)

• active-hook-failure (7)

• vf-failure (8)

• ringing-failure (9)

• invalid-state-to-init-diags (10)

• line-is-unpr ov isioned (11)

• diagnostics-results-pending (12)


Troubleshooting 143

Action Follow these steps to run line card diagnostics.

1 If the line that you want to test is in service, take the line out of ser-vice using the following steps:

a In the NMS, select the eMTA to test and locate theifTable for thatdevice.

b Select the entry in theifTable that corresponds to the line that youwant to disable, and set theifAdminStatus MIB to down . Theentries for the telephony lines are9 through20.

2 In the NMS, select the eMTA to test and locate theppSur vP or tTablefor that device.

3 Select the entry in theppSur vP or tTable that corresponds to the linethat you want to test, and set theppSur vP or tLcDia gRequest MIB totrue .

The eMTA starts running diagnostics on the line.

While the eMTA is running diagnostics, theppSur vP or tMaintStateMIB for that line is set tooostrbl-diag (12).

4 Monitor the NMS fault management subsystem for a log messagefrom the eMTA, or monitor theppSur vP or tLcDia gLastResult MIBfor a value other than diagnostics-results-pending, to determine whenthe diagnostics are finished.

5 Restore the line to service, if necessary, by selecting the entry in theifTable that corresponds to the line that you want to disable, and setthe ifAdminStatus MIB to up . The entries for the telephony lines are9 through20, corresponding to lines 1 through 12.

6 Check theppSur vP or tLcDia gLastResult MIB and proceed as fol-lows:

If the result is. . . Then. . .

The line card is good.diagnostics-passed (1)

invalid-state-to-init-diags (10) Take the line out of service before run-ning diagnostics.

Provision the line.line-is-unpr ov isioned (11)

Wait for the diagnostics to complete.diagnostics-results-pending (12)

all others Call your next level of support.


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Running Loop DiagnosticsUse this procedure to run loop diagnostics on a subscriber’s phone line. Forline card diagnostics, see ‘‘Running Line Card Diagnostics’’ on page 142.

About Loop Diag-nostics

Loop diagnostics include the following tests:

Hazardous Potential TestTests for the presence of a foreign AC or DC voltage from tip toground or ring to ground.Failure conditions are:

• Tip-ground or ring-ground AC voltage is greater than 50 VRMS

• Tip-ground or ring-ground DC voltage is greater than 135 V

The failure types are shown below, with possible causes and symp-toms:

Test Failure

Data

Possible Cause Possible Symptoms Normal Test

Limits

-DC Tip-Grd 0VoltageTip shorted to otherequipment power supplylines

No dial tone, can not dialout, no phones ring, LCin protection state

-DC Ring-Grd 0 VoltageRing shorted to otherequipment power supplylines


+DC Tip-Grd 0VoltageTip shorted to otherequipment power supplylines


+DC Ring-Grd 0 VoltageRing shorted to otherequipment power supplylines


AC Tip-Grd 0VoltageTip shorted to otherequipment AC powersupply lines or housewiring

No dial tone, can not dialout, no phones ring, loud60Hz buzz when off hookon line, phone may ringat 60Hz, LC in protectionstate

AC Ring-Grd 0VoltageTip shorted to otherequipment AC powersupply lines or housewiring

No dial tone, can not dialout, no phones ring, loud60Hz buzz when off hookon line, phone may ringat 60Hz, LC in protectionstate

Foreign Electromotive TestTests for the presence of an AC or DC voltage from tip to ground orring to ground.Failure conditions are:

• Tip-ground or ring-ground AC voltage is greater than 10 VRMS


Troubleshooting 145

• Tip-ground or ring-ground DC voltage is greater than 10V(Model 4 Telephony Modems) or 6V (Model 5 TelephonyModems)


Test Failure

Data


Limits

-DC Tip-Grd 0VoltageTip shorted to otherequipment power supplylines


-DC Ring-Grd 0 VoltageRing shorted to otherequipment power supplylines


+DC Tip-Grd 0VoltageTip shorted to otherequipment power supplylines


+DC Ring-Grd 0 VoltageRing shorted to otherequipment power supplylines


AC Tip-Grd 0VoltageTip shorted to otherequipment AC powersupply lines or housewiring

No dial tone, can not dialout, no phones ring, loud60Hz buzz when off hookon phone, phone mayring at 60Hz, LC in pro-tection state

AC Ring-Grd 0VoltageTip shorted to otherequipment AC powersupply lines or housewiring

No dial tone, can not dialout, no phones ring, loud60Hz buzz when off hookon phone, phone mayring at 60Hz, LC in pro-tection state

Resistive Faults TestTests the tip to ring, tip to ground, and ring to ground DC resistance.

Failure condition: tip-ring, tip-ground or ring-ground DC resistanceis less than 150kΩ. This test discriminates between a resistive faultin the loop and a receiver off -hook condition from properly workingterminal equipment.


Test Failure

Data


Limits

Tip-Grd Tip shorted to cableshield, moisture in cable,house line protectiondevice shorted Tip toGrd.

No dial tone, 60Hz buzzon line due to longitudi-nal imbalance, no incom-ing calls

150kΩ orgreater

Ring-Grd Ring shorted to cableshield, moisture in cable,house line protectiondevice shorted Ring toGrd.

No dial tone, 60Hz buzzon line due to longitudi-nal imbalance, no incom-ing calls

150kΩ orgreater


146 Chapter 3

Test Failure

Data


Limits

Tip-Ring Staple or nail shortingTip and Ring, moisture incable, house line protec-tion device shorted Tip toRing

No dial tone, no incom-ing calls

150kΩ orGreater

Receiver Off Hook TestFailure condition: detection of a non-linear tip-ring DC resistance.


Test Failure

Data


Limits

Off Hook OnHookOne of multiple phonesleft off hook

Can not receive calls, cannot get dial tone on otherphones in house

Ring er s TestMeasures the terminal equipment’s AC ringer impedance at the fre-quency of the selected template.

Failure condition: the measured equivalent ringer count across tip-ring is less than 0.175 REN (no phones connected, low REN phone,or broken wire) or greater than 5 REN (too many phones con-nected).

Note 1: 1 REN = 7000Ω

Note 2: Due to offsets in the TM402 line card circuitry, the Ringerstest may return small values even when no load (phone) is attachedto the line.

Note 3: Some CPE devices with electronic ringers present less than0.175 REN and thus fail the Ringers test.


Test Failure

Data


Limits

Less Than 0.175REN

Ringer is open, no phoneconnected, open in cop-per line, phone may actu-ally have REN value lessthan 0.175

Phone does not ring Between0.175 and 5.0REN

More Than 5.0REN

Total REN in multiplephones exceeds 5 REN,ringer capacitor shorted

Line ring trips after shortring burst, some phonesmay ring and others donot, low ring loudness onsome phones with oldbell type ringers.

Between0.175 and 5.0REN


Troubleshooting 147

LimitationsCAUTIONSer vice affectingPerforming loop diagnostics requires the line under test to be first taken outof service. This must be done manually when using SNMP. The CLI andweb-based interfaces provide the option of forcing a line out of service.Notethat forcing a line out of service while a call is in progress, drops a call.

Perform loop diagnostics only during installation or a scheduled maintenancewindow, unless the subscriber is unable to use the line.

TS6.1 supports Loop Diagnostics only on:

• TM402, TM502, TM504, and WTM552 Telephony Modems

• TM508 and TM512 multi-line Telephony Modems

• TM602, TM604, TM608, and WTM652 Telephony Modems

• TP402 and TP404 Telephony Ports

Loop Diagnostics and Line Card Diagnostics always run together.

From any interface, you can start loop diagnostics on a second line whilediagnostics are running on another line.However, you cannot start anotherloop diagnostics run on a line already running loop diagnostics until the testshave completed.

Test Results You can examine the test results either by walking thearrisMtaDevDiag-LoopTable MIB that corresponds to the line under test, or by using thelpre-sults CLI command (in the Linecard menu).Both SNMP- and CLI-basedtests display the date and time of the last test run, and the following possibleresults for each test:

Result Meaning Action

Not Started No tests have been runsince the modem was laststarted.

Start (or re-start) the diagnostics.

In Progress Wait 10–20 seconds and try again.Diagnostics are still run-ning

Invalid State The line must be out ofservice (OOS) beforestarting loop diagnostics.

Take the line out of service andretry the diagnostics.

Aborted The test could not becompleted, possiblybecause a higher ordertest failed.

Check the other tests for failures.Correct any problems and re-trythe diagnostics.


148 Chapter 3

Result Meaning Action

Fail A test has failed. The results show the valuesreturned by the failing test. Cor-rect any problems and re-try thediagnostics.

Pass Atest has passed. None.Unsupported None.Loop diagnostics are not

supported on single-lineTelephony Modems.

The arrisMtaDevDiagLoopLastResult MIB provides a summary result:diagnostics-passed (1), hazardous-potential-test-failure (2), foreign-emf-test-failure (3), resistive-faults-test-failure (4), receiver-offhook-test-fail-ure (5), ring er -test-failure (6), invalid-state-to-init-diags (7), line-is-unpro-visioned (8), diagnostics-results-pending (9), not-star ted (10), or unsup-por ted (11). If more than one a test failed, only the first failing test is shown.

The Telephony Modem stores the results of the last loop diagnostics run foreach line since the modem was started or rebooted. If thearrisMtaDevDiag-LoopTime MIB is set to midnight on January 1, 1970, no loop diagnosticshave been run on that line since the modem was started or rebooted.

Action Perform one of the following tasks.

Task Pag e

Running Loop Diagnostics from an SNMP Manager 149Running Loop Diagnostics from the CLI 149Running Loop Diagnostics from the Web-based Interface 151


Troubleshooting 149

Running Loop Di-agnostics from anSNMP Manager

Follow these steps to run loop diagnostics from an SNMP network manage-ment system.

1 Locate the MTA and line you wish to test.

2 Use the following table to find the interface index number for the line:

Line Interface

1 92 10

3 Take the desired line out of service by setting the associatedifAdmin-Status MIB object todown (2). Thisobject is indexed by the inter-face number; use the interface number for the line found in step2.For example,ifAdminStatus.9 corresponds to line 1.

4 Set thearrisMtaDevDiagLoopRequest MIB for this line to true (1).This object is indexed by the line number; that is,arrisMtaDevDiag-LoopRequest.1 corresponds to line 1.

The diagnostics begin running on the line. The tests require about 10to 20 seconds to complete.

5 After 10 to 20 seconds, retrieve the diagnostics results from thearris-MtaDevDiagLoopTable MIB.

6 See ‘‘Test Results’’ above to interpret the results.

Running LoopDiagnostics fromthe CLI

Follow these steps to run loop diagnostics from the Telephony Modem CLI.You must be logged into the CLI before starting this task.

1 Take the line out of service:

/ callp ↵oosline ↵

where. . . is. . .

line theline number to test

2 Start the diagnostics:

/ lc ↵lpdiag line ↵

where. . . is. . .

line theline number to test

The diagnostics begin running on the line. The tests require about 10to 20 seconds to complete.


150 Chapter 3

Note 1: If you see an error message like:

Warning: Action is Service Affecting. Use ’lpdiagForce’to force diagnostics

Use thelpdiagForce command to force the line out of service and runloop diagnostics.

Note 2: If you see an error message like:

Loop diags request already in queue

Then loop diagnostics are already running on this line.Wait for 10to 20 seconds for the current diagnostics run to complete beforeattempting to start another (you can, however, start diagnostics onanother line).

3 After 10 to 20 seconds, enter the following command to see theresults:

lpresults ↵

4 See ‘‘Test Results’’ above to interpret the results.

5 Put the line back in service:

/ callp ↵is line ↵


Troubleshooting 151

Running Loop Di-agnostics from theWeb-based Inter-face

Follow these steps to run loop diagnostics from the web-based troubleshoot-ing interface.

CAUTIONSer vice affectingPerforming loop diagnostics from the web-based interface give you theoption of taking the line under test out of service after confirmation.

1 Access the Advanced pages, following the steps outlined in ‘‘A ccess-ing the Advanced Pages’’ on page 135.

When accessing the Advanced pages for the first time, the ProductDetails page appears. If you are at another Advanced page, select theProduct link to move to the Product Details page. Note that the LoopDiagnostics is near the bottom of the Product Details page at first.

2 Select the line to test using the Line Number menu.


152 Chapter 3

3 Click theRun Diagsbutton to start the test.

4 If the chosen line is in service, the eMTA displays the following warn-ing (note that the Loop Diagnostics section has moved to the top ofthe page). Click theForce Diagsbutton to continue.

If the chosen line is already running loop diagnostics, the eMTA dis-plays the following warning. Wait for 10 to 20 seconds for the currentdiagnostics run to complete before attempting to start another (youcan, however, start diagnostics on another line).

5 To view the progress of the test, click theRefreshbutton.


Troubleshooting 153

6 The test typically takes about 10 to 20 seconds to complete.After 10to 20 seconds, click theRefreshbutton to show the results. When thetest completes, all five tests are marked either PASS or FAIL as shownin the two examples below.


154 Chapter 3

Managing Voice Quality MonitoringYou can retrieve stored Voice Quality Monitoring (VQM) data using eitherSNMP, the CLI, or the web-based interface.

TS6.1 and later versions of Touchstone firmware is compatible with draftPacketCable 1.5 requirements for VQM data, as described inRTCP XR VoiPMetrics Package for the Media Gateway Control Protocol, IETF draft-auer-bach-mgcp-rtcpxr-06 for NCS, and partially compatible withSession Initia-tion Protocol (SIP) Package for Voice Quality Reporting Event, IETF draft-ietf-sipping-rtcp-summary-02 for SIP.

VQM Data The following list describes the VQM metrics.

Call End Time (extension)A timestamp defining the time the call ended.

Call Start Time (extension)A timestamp defining the time the call began.

Call Duration (extension)The total length of the call time, in hours, minutes, and seconds.

Line Number (extension)The phone line used for this call.

Remote IP Address (extension)The IP address of the destination endpoint.

CW Errors(extension)The number of codeword errors that occurred during the call.

CW Error Rate (extension)The ratio of errored codewords to total received codewords duringthe call.

SNR (extension)The signal-to-noise ratio, in dB.

MicroReflections (extension)Microreflection power, in dBc. A microreflection is RF energy thatis reflected back toward the point of origin due to an impedancemismatch. Itis not a measure of audio echo.

Downstream Power (extension)The downstream power, in dBmV, measured at the eMTA.

Upstream Power (extension)The upstream power, in dBmV, measured at the eMTA.


Troubleshooting 155

EQI Average (extension)The average Echo Quality Index (EQI). TheEQI is an estimate ofthe quality of echo signals presented to the LEC.The value dis-played is between0 and 1, with higher values indicating higher echoquality. Low EQI measurements represent a high risk for echo-related problems.

EQI Minimum (extension)The minimum measured Echo Quality Index.

EQI Maximum (extension)The maximum measured Echo Quality Index.

EQI Instantaneous (extension)The last measured Echo Quality Index value.

MOS-LQThe estimated Mean Opinion Score for Listening Quality (MOS-LQ). Valid range:10 to 50, corresponding to MOS× 10. For exam-ple, a value of35 corresponds to an estimated MOS score of 3.5.Avalue of 50 (5.0) represents excellent quality and 10 (1.0) representsunacceptable audio.MOS-LQ does not include the effects of delayand can be compared to MOS scores obtained from listening quality(ACR) tests.

A value of127 indicates that this parameter is unavailable.

MOS-CQThe estimated Mean Opinion Score for Conversational Quality(MOS-CQ). Valid range:10 to 50, corresponding to MOS× 10, asfor MOS-LQ.


Echo Return LossThe residual echo return loss (RERL), in decibels. RERL may bemeasured directly by the VoIP-end system’s echo canceller or maybe estimated by adding the echo return loss (ERL) and echo returnloss enhancement (ERLE) values reported by the echo canceller.

RERL(dB) = ERL (dB) + ERLE (dB)

In the case of a VoIP gateway, the source of echo is typically lineecho that occurs at 2–4 wire conversion points in the network. Thiscan be in the 8–12 dB range.A l ine echo canceler can provide anERLE of 30 dB or more and hence reduce this to 40–50 dB.A typi-cal handset would result in 40–50 dB of echo loss due to acousticfeedback.

Signal LevelThe voice signal relative lev el — the ratio of the signal level to a0dBm0 reference, expressed in decibels.Signal level is measuredonly for packets containing speech energy. This measurement pro-vides a real time indication that the signal level may be excessivelyhigh or low.


156 Chapter 3

signal level = 10 Log10 ( rms talkspurt power(mW) )

A value of127 indicates that this parameter is unavailable. Typicalvalues are in the−15 to−20 dBm range.

Noise LevelThe ratio of the silent period background noise level to a 0 dBm0reference, expressed in decibels.

noise level = 10 Log10 ( rms silence power (mW) )


Loss RateThe fraction of RTP data packets from the source, lost since thebeginning of reception.Valid range:0 (no packet loss) to255 (near-complete packet loss). Duplicated packets and discarded packetsare not counted as lost.However, significantly late packets may becounted as lost.

Pkt Loss ConcealmentThe Packet Loss Concealment (PLC) method; describes how theeMTA is concealing lost packets. Thevalue is one of the following:

Standard A simple replay or interpolation algorithm is beingused to fill-in the missing packet; this approach typi-cally conceals isolated lost packets at low packetloss rates.

Enhanced An enhanced interpolation algorithm is being used;algorithms of this type can conceal high packet lossrates effectively.

Disabled Silence is being inserted in place of lost packets.

Unspecified No information is available concerning the use ofPLC; however, for some codecs this may be inferred.

Discard RateThe fraction of RTP data packets from the source that have been dis-carded since the beginning of reception, due to late or early arrival,under-run, or overflow at the receiving jitter buffer. Valid range:0(no packets discarded) to255 (nearly all packets discarded).

Burst DensityThe fraction of RTP data packets within burst periods since thebeginning of reception that were either lost or discarded.Validrange:0 (no packets lost/discarded, or no packets received) to 255(nearly all packets lost/discarded).

Gap DensityThe fraction of RTP data packets, within inter-burst gaps since thebeginning of reception, that were either lost or discarded.Validrange:0 (no packets lost/discarded, or no packets received) to 255(nearly all packets lost/discarded).


Troubleshooting 157

Burst DurationThe mean duration, in milliseconds, of the burst periods that haveoccurred since the beginning of reception. The duration of eachperiod is calculated based upon the packets that mark the beginningand end of that period. If there have been no burst periods, the burstduration value is zero.

Gap DurationThe mean duration, in milliseconds, of the gap periods that haveoccurred since the beginning of reception. The duration of eachperiod is calculated based upon the packet that marks the end of theprior burst and the packet that marks the beginning of the subse-quent burst.

In the case of a gap that occurs at the beginning of reception, thesum of the timestamp of the prior burst packet and the duration ofthe prior burst packet are replaced by the reception start time. In thecase of a gap that occurs at the end of reception, the timestamp ofthe subsequent burst packet is replaced by the reception end time.Ifthere have been no gap periods, the gap duration value is zero.

Round Trip DelayThe most recently calculated round trip time between RTP inter-faces, in milliseconds.

End System DelayThe most recently estimated end system delay, in milliseconds. Endsystem delay is the sum of the total sample accumulation andencoding delay associated with the sending direction and the jitterbuffer, decoding, and playout buffer delay associated with thereceiving direction.

GminThe gap threshold, the value used for this report to determine if agap exists. Therecommended value of16 corresponds to a burstperiod having a minimum density of 6.25% of lost or discardedpackets, which may cause noticeable degradation in call quality.During gap periods, if packet loss or discard occurs, each lost or dis-carded packet would be preceded by and followed by a sequence ofat least 16 received non-discarded packets.

Lost or discarded packets that occur within Gmin packets of a reportbeing generated may be reclassified as part of a burst or gap in laterreports.

R FactorA voice quality metric describing the segment of the call that is car-ried over this RTP session.Valid range:0 to 100, with a value of94corresponding to toll quality voice and values of50 or less regardedas unusable. This metric is defined as including the effects of delay,consistent with ITU-T G.107 [6] and ETSI TS 101 329-5 [3].


158 Chapter 3


External R FactorA voice quality metric describing the segment of the call that is car-ried over a network segment external to the RTP segment. Thevalidrange and interpretation are the same as defined for the RTP R fac-tor described above. This metric includes the effects of delay, con-sistent with ITU-T G.107 and ETSI TS 101 329-5, and relates to theoutward voice path from the VoIP termination for which this metricsblock applies.


A value of0 indicates that no measurement was obtained.

Jitter Buf AdaptiveDescribes the jitter buffer adaptation; one of the following:

Adaptive The jitter buffer size is being dynamically adjustedto deal with varying levels of jitter. See the jitterbuffer size parameters below for details.

Non-adaptive The jitter buffer size is maintained at a fixed level.See the jitter buffer size parameters below fordetails.

Jitter Buf RateThe adjustment rate (J) in adaptive mode, referred to as ‘‘JB rate’’ i nRFC 3611.Valid range:0 to 15. This parameter is defined in termsof the approximate time taken to fully adjust to a step change inpeak to peak jitter from 30 ms to 100 ms such that:

adjustment time = 2 × J × frame size (ms)

A value of0 indicates that the adjustment time is unknown.

JB Nominal DelayThe current nominal jitter buffer delay, in milliseconds, which cor-responds to the nominal jitter buffer delay for packets that arriveexactly on time.

JB Max Delay (JB max)The current maximum jitter buffer delay in milliseconds, which cor-responds to the earliest arriving packet that would not be discarded.In adaptive jitter buffer implementations, this value may dynami-cally vary up to JB abs max (see below).

JB Abs. Max Delay (JB abs max)The absolute maximum delay in milliseconds, that the adaptive jitterbuffer can reach under worst case conditions. If this value exceeds65535 milliseconds, the report shows a value of65535. This param-eter MUST be provided for adaptive jitter buffer implementationsand its value MUST be set to JBmax for fixed jitter buffer imple-mentations.


Troubleshooting 159

Tx PacketsThe number of RTP packets transmitted during this call.

Tx OctetsThe number of octets transmitted during this call.

Rx PacketsThe number of RTP packets received during this call.

Rx OctetsThe number of octets received during this call.

Packet LossThe percentage of RTP packets lost during this call.

JitterThe estimated statistical variance of the RTP data packet interarrivaltime, in milliseconds.

OriginatorIndicates whether the MTA originated the call:1 if the MTA origi-nated the call;0 otherwise.

When remote VQM is enabled, the MTA also displays remote VQM data.Remote metrics have the same definitions as local metrics. See ‘‘CollectingRemote Metrics’’ on page 161 for details.

InterpretingResults

The following table describes the VQM metrics and (where applicable)acceptable ranges. See RFC3611 for full descriptions of those metrics.Metric names marked with an asterisk (*) are extensions to RFC 3611.

RangesAllowed Good

Metric Description

CW Errors* Codeword error count n/a n/a

CW Error Rate* Errored codeword ratio n/a ≤ 9.0−7

SNR* Signalto noise ratio n/a ≥ 35 dB

Microreflections* MicroreflectionpowerNote 1 n/a Multiple echoes:• −20 dBc @≤1.5 µsec• −30 dBc @≥1.5 µsec• −10 dBc @≤0.5 µsec• −15 dBc @≥1.0 µsec

Single echo:• −10 dBc @≤0.5 µsec• −20 dBc @≤1.0 µsec• −30 dBc @ >1.0 µsec

Downstream Power*Downstream power at the eMTA n/a −3 to 3

Upstream Power* Upstreampower at the eMTA n/a 50to 60

EQI Average* Average Echo Quality Index 0 to 1 > 0.6Note 2

EQI Minimum* Minimum measured EQI 0 to 1 > 0.3Note 2

EQI Maximum* Maximum measured EQI 0 to 1 > 0.7Note 2


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RangesAllowed Good

Metric Description

EQI Instantaneous* Last measured EQI 0 to 1 > 0.6Note 2

MOS-LQ 1.0to 5.0 3.5+Listening Quality score

MOS-CQ 1.0to 5.0 3.5+Conversational Quality score

Echo ReturnLoss

Residual echo return loss, in dB 0 to 255 40+

Signal Level −128 to 127−15 to−20Relative voice signal level, in dB,compared to dBm0

Noise Level −128 to 127<−70Silent period background noiselevel, in dB, compared to dBm0

Loss Rate 0 to 255 0Fraction of RTP data packets lost

Pkt Loss How the eMTA is concealing lostConcealment packets

n/a n/a

Discard Rate 0 to 255 0Fraction of RTP data packets dis-carded

Burst Density 0 to 255 0Fraction of RTP data packets lost ordiscarded within burst periods

Gap Density 0 to 255 0Fraction of RTP data packets lost ordiscarded within inter-burst gaps

Burst Duration 0 to 65535 0Mean duration, in milliseconds, ofburst periods

Gap Duration 0 to 65535 nearCall DurationMean duration, in milliseconds, ofgap periods

Round Trip Mostrecently calculated round tripDelay timebetween RTP interfaces, in

milliseconds0 to 65535 0 to 60

End System Most recently calculated endDelay systemdelay, in milliseconds

0 to 65535 0 to 120

Gmin Gapthreshold 0to 255 16

R Factor 0to 100Voice quality of the call carriedover this RTP session

Voice: 90+Fax: 70–90

External R Voice quality of the call carriedFactor over network segments external to

this RTP session0 to 100 90+

Jitter Buf Voice calls: AdaptiveAdaptive Fax calls: Fixed

Jitter Buffer adaptation n/a

Jitter Buf Rate 0 to 15 0 to 15The adjustment rate in adaptivemode

JB Nominal Current nominal jitter buffer delay, Voice: approx. 20msDelay inmilliseconds Fax: approx. 70ms

0 to 65535

JB Max Delay 0 to 65535 0to 60Current maximum jitter bufferdelay, in milliseconds

JB Abs Max Absolute maximum jitter bufferDelay delay, in milliseconds

0 to 65535 0 to 60

Tx Packets n/a n/aNumber of RTP packets transmitted


Troubleshooting 161

RangesAllowed Good

Metric Description

Tx Octets n/a n/aNumber of octets transmitted

Rx Packets n/a n/aNumber of RTP packets received

Rx Octets n/a n/aNumber of octets received

Packet Loss 0 to 100 <1Percentage of packets lost

Jitter n/a approx. 2 msEstimated jitter, in milliseconds

Note 1: The value for microreflections is displayed as a positive number, butis actually negative.

Note 2: EQI measures thepotential for poor echo quality. Minimum valuesin particular may be less than 0.2 for brief durations, especially near thebeginning of a call, without subscribers noticing any problems. Shortcalls(less than 30 seconds) in particular may not allow for accurate EQI measure-ments.

Collecting RemoteMetrics

Touchstone firmware supports recording and display of far-end voice qualitymetrics. Thefollowing conditions must be true for the eMTA to receive far-end metrics:

• The remote MTA must support the RTCP-XR protocol.

• The call must be up long enough to receive remote data (remote metricsnot received display a value of ‘‘Call too Short’’).

By default, Touchstone firmware complies with PacketCable 1.5 specifica-tions (PKT-SP-NCS1.5-I03-070412) for enabling and sending remote VQMdata. For NCS loads and default operation, MTAs send VQM data:

1 if the Call Server has not instructed the MTA to disable remote VQM;and

2 the remote MTA requests VQM data.

For SIP operation, Touchstone MTAs send remote VQM data upon requestfrom the far end.

Note: The arrisDevMtaVqmEnableRemote MIB object can force remotemetric data, either on or off, for both SIP and NCS loads. In NCS operation,this object can override directives from the Call Server.


162 Chapter 3

Action Perform any of the following tasks as necessary.

Task Pag e

Configuring Local VQM Reporting 162Retrieving the Last Call Using SNMP 163Retrieving VQM Data Using SNMP 163Retrieving VQM Data Using the CLI 165Retrieving VQM Data Using the Web-based Interface 166Setting VQM Thresholds 169Clearing VQM Data 169

Configuring LocalVQM Reporting

Follow these steps to configure local Voice Quality Monitoring using SNMPor the CLI (the web-based interface does not support enabling or disablingVQM). VQM is enabled by default with a history buffer size of 10.

1 To enable or disable VQM using SNMP:

a Set thearrisMtaDevVqmEnable object to control local collectionof VQM data. Use0 to disable local VQM, or1 to enable localVQM.

b Set thearrisMtaDevVqmEnableRemote object to control remotereporting of VQM data.Use normal (0) to use PacketCable 1.5rules;forc eDisable (1) to force-disable remote VQM; orforc eEn-able (2) to force-enable remote VQM.

c To set the size of the VQM buffer, set thearrisMtaDevVqmHisto-rySiz e object.

Valid range:2 to 50 (calls). Default: 10.

2 To enable or disable VQM from the CLI:

a Enter the MTA submenu:

mta ↵

b Use the following command to enable or disable collection oflocal VQM data:

vqLocEnable flag ↵

Whereflag is 0 to disable VQM, or1 to enable VQM.

c Use the following command to enable or disable collection ofremote VQM data:

vqRemEnable flag ↵

Whereflag is 0 to use PacketCable 1.5 rules;1 to force-disableremote data collection; or2 to force-enable remote data collection.


Troubleshooting 163

Retrieving the LastCall Using SNMP

Follow these steps to retrieve data for the last completed call using SNMP.See ‘‘Retrieving VQM Data Using SNMP’’ to retrieve arbitrary call data.

1 Read thearrisMtaDevVqmCallNumberIdentifierLastCall object.

The eMTA updates thearrisMtaDevVqmCallNumberIdentifier objectand loads thearrisMtaDevVqmMetricTable with the data for the lastcall.

2 Walk thearrisMtaDevVqmMetricTable to read the metrics from thespecified buffer.

Retrieving VQMData Using SNMP

Retrieving arbitrary VQM data through SNMP is more complex than the CLIor web-based methods, requiring a multi-step process.To retrieve data forthe last completed call, see ‘‘Retrieving the Last Call Using SNMP’’ above.

Follow these steps to retrieve VQM data through SNMP. See ‘‘Voice QualityMonitoring MIB Objects’’ on page 76for detailed descriptions of VQM-related MIB objects.

1 Write the desired line number to thearrisMtaDevVqmLine object.Valid range:1 to the number of lines supported by the eMTA.

The eMTA loads thearrisMtaDevVqmCallNumberTable with point-ers to reports for up to the last 10 calls.

2 Walk thearrisMtaDevVqmCallNumberTable to read the buffer IDs:

***** SNMP QUERY STARTED *****1: arrisMtaDevVqmCallNumberIds.1 (integer) 192: arrisMtaDevVqmCallNumberIds.2 (integer) 163: arrisMtaDevVqmCallNumberIds.3 (integer) 144: arrisMtaDevVqmCallNumberIds.4 (integer) 125: arrisMtaDevVqmCallNumberIds.5 (integer) 116: arrisMtaDevVqmCallNumberIds.6 (integer) 97: arrisMtaDevVqmCallNumberIds.7 (integer) 68: arrisMtaDevVqmCallNumberIds.8 (integer) 49: arrisMtaDevVqmCallNumberIds.9 (integer) 210: arrisMtaDevVqmCallNumberIds.10 (integer) 1***** SNMP QUERY FINISHED *****

Entry 1 is the buffer containing the most recent call (in the aboveexample, buffer 19). Entries containingEmpty represent no data forthat call (for example, less than 10 calls have been made since theMTA started or since VQM data was cleared).

3 Write the desired buffer number to thearrisMtaDevVqmCallNum-berIdentifier object.

The eMTA loads thearrisMtaDevVqmMetricTable with the contentsof the buffer.


164 Chapter 3

4 Walk thearrisMtaDevVqmMetricTable to read the metrics from thespecified buffer:

***** SNMP QUERY STARTED *****

1: arrisMtaDevVqmMetricValues.1 (octet string) Call End Time: THU JAN 10 16:59:37 2008

2: arrisMtaDevVqmMetricValues.2 (octet string) Call Start Time: THU JAN 10 16:58:21 2008

3: arrisMtaDevVqmMetricValues.3 (octet string) Call Duration: 0h 1m 16s

4: arrisMtaDevVqmMetricValues.4 (octet string) Line Number: 2

5: arrisMtaDevVqmMetricValues.5 (octet string) Remote IP Address: 10.1.36.151

6: arrisMtaDevVqmMetricValues.6 (octet stri CW Errors: 0

7: arrisMtaDevVqmMetricValues.7 (octet string) CW Error Rate: 0.00e+00

8: arrisMtaDevVqmMetricValues.8 (octet string) SNR: 36 dB

9: arrisMtaDevVqmMetricValues.9 (octet string) MicroReflections: 29 dBc

10: arrisMtaDevVqmMetricValues.10 (octet string) Downstream Power: -6.0 dBmV

11: arrisMtaDevVqmMetricValues.11 (octet string) Upstream Power: 44.0 dBmV

12: arrisMtaDevVqmMetricValues.12 (octet string) EQI Average: 0.468

13: arrisMtaDevVqmMetricValues.13 (octet string) EQI Minimum: 0.389

14: arrisMtaDevVqmMetricValues.14 (octet string) EQI Maximum: 0.595

15: arrisMtaDevVqmMetricValues.15 (octet string) EQI Instantaneous: 0.389

16: arrisMtaDevVqmMetricValues.16 (octet string) MOS-LQ: 3.3

17: arrisMtaDevVqmMetricValues.17 (octet string) MOS-CQ: 3.3

18: arrisMtaDevVqmMetricValues.18 (octet string) Echo Return Loss: Unavailable

19: arrisMtaDevVqmMetricValues.19 (octet string) Signal Level: -21 dBm0

20: arrisMtaDevVqmMetricValues.20 (octet string) Noise Level: -58 dBm0

21: arrisMtaDevVqmMetricValues.21 (octet string) Loss Rate: 0 %

22: arrisMtaDevVqmMetricValues.22 (octet string) Pkt Loss Concealment:Standard

23: arrisMtaDevVqmMetricValues.23 (octet string) Discard Rate: 0 %

24: arrisMtaDevVqmMetricValues.24 (octet string) Burst Density: 0 %

25: arrisMtaDevVqmMetricValues.25 (octet string) Gap Density: 12 %

26: arrisMtaDevVqmMetricValues.26 (octet string) Burst Duration: 0 ms

27: arrisMtaDevVqmMetricValues.27 (octet string) Gap Duration: 65+ seconds

28: arrisMtaDevVqmMetricValues.28 (octet string) Round Trip Delay: 5 ms

29: arrisMtaDevVqmMetricValues.29 (octet string) End System Delay: 57 ms

30: arrisMtaDevVqmMetricValues.30 (octet string) Gmin: 16 packets

31: arrisMtaDevVqmMetricValues.31 (octet string) R Factor: 67

32: arrisMtaDevVqmMetricValues.32 (octet string) External R Factor: 0

33: arrisMtaDevVqmMetricValues.33 (octet string) Jitter Buf Adaptive: Adaptive

34: arrisMtaDevVqmMetricValues.34 (octet string) Jitter Buf Rate: 15

35: arrisMtaDevVqmMetricValues.35 (octet string) JB Nominal Delay: 12 ms

36: arrisMtaDevVqmMetricValues.36 (octet string) JB Max Delay: 25 ms

37: arrisMtaDevVqmMetricValues.37 (octet string) JB Abs. Max Delay: 60 ms

38: arrisMtaDevVqmMetricValues.38 (octet string) Remote MOS-LQ: No Remote Data

39: arrisMtaDevVqmMetricValues.39 (octet string) Remote MOS-CQ: No Remote Data

40: arrisMtaDevVqmMetricValues.40 (octet string) Remote Echo Return Loss: No Remote Data

41: arrisMtaDevVqmMetricValues.41 (octet string) Remote Signal Level: No Remote Data

42: arrisMtaDevVqmMetricValues.42 (octet string) Remote Noise Level: No Remote Data

43: arrisMtaDevVqmMetricValues.43 (octet string) Remote Loss Rate: No Remote Data

44: arrisMtaDevVqmMetricValues.44 (octet string) Remote Pkt Loss Concealment:No Remote Data

45: arrisMtaDevVqmMetricValues.45 (octet string) Remote Discard Rate: No Remote Data

46: arrisMtaDevVqmMetricValues.46 (octet string) Remote Burst Density: No Remote Data

47: arrisMtaDevVqmMetricValues.47 (octet string) Remote Gap Density: No Remote Data


Troubleshooting 165

48: arrisMtaDevVqmMetricValues.48 (octet string) Remote Burst Duration: No Remote Data

49: arrisMtaDevVqmMetricValues.49 (octet string) Remote Gap Duration: No Remote Data

50: arrisMtaDevVqmMetricValues.50 (octet string) Remote Round Trip Delay: No Remote Data

51: arrisMtaDevVqmMetricValues.51 (octet string) Remote End System Delay: No Remote Data

52: arrisMtaDevVqmMetricValues.52 (octet string) Remote Gmin: No Remote Data

53: arrisMtaDevVqmMetricValues.53 (octet string) Remote R Factor: No Remote Data

54: arrisMtaDevVqmMetricValues.54 (octet string) Remote External R Factor: No Remote Data

55: arrisMtaDevVqmMetricValues.55 (octet string) Remote Jitter Buf Adaptive: No Remote Data

56: arrisMtaDevVqmMetricValues.56 (octet string) Remote Jitter Buf Rate: No Remote Data

57: arrisMtaDevVqmMetricValues.57 (octet string) Remote JB Nominal Delay: No Remote Data

58: arrisMtaDevVqmMetricValues.58 (octet string) Remote JB Max Delay: No Remote Data

59: arrisMtaDevVqmMetricValues.59 (octet string) Remote JB Abs. Max Delay: No Remote Data

60: arrisMtaDevVqmMetricValues.60 (octet string) Tx Packets: 7584

61: arrisMtaDevVqmMetricValues.61 (octet string) Tx Octets: 606720

62: arrisMtaDevVqmMetricValues.62 (octet string) Rx Packets: 7582

63: arrisMtaDevVqmMetricValues.63 (octet string) Rx Octets: 606560

64: arrisMtaDevVqmMetricValues.64 (octet string) Packet Loss: 1

65: arrisMtaDevVqmMetricValues.65 (octet string) Interval Jitter: 0 ms

66: arrisMtaDevVqmMetricValues.66 (octet string) Originator: 0

***** SNMP QUERY FINISHED *****

Retrieving VQMData Using the CLI

Follow these steps to retrieve VQM data using the command-line interface.This procedure assumes you are already logged into the CLI at the top level.

1 Enter the MTA submenu:

mta ↵

2 Use thevqMetrics command to print the desired report:

vqMetrics line call ↵

where . . . is . . .line The line number. Valid range:1 to the highest line on

the eMTA.

call The call number. Valid range:1 to 10 (where1 is themost recent call), or0 to print all calls for the specifiedline.

The eMTA prints a report.

Note: The message ‘‘No data to display for call’’ means that thespecified call report has not been filled since the eMTA last started.


166 Chapter 3

RetrievingVQM Data Usingthe Web-basedInterface

Follow these steps to retrieve VQM data using the web-based interface.

1 Access the Advanced web pages as described in ‘‘A ccessing theAdvanced Pages’’ on page 135.

2 Select the VQM link from the menu bar.

The Voice Quality Metrics page displays. Ifthere have been no callssince the last reboot, the page displayed is blank as shown below.

3 Select the line number from the Line Number drop-down. Validrange:1 to the number of lines on the eMTA.

4 Select the call number from the Call Number drop-down. Validrange:1 to 10, or All to display all call data in a report format, orTa-ble to display all call data in a table format.

5 Click theSubmit button.

The eMTA displays the selected data.


Troubleshooting 167

Examples:


168 Chapter 3


Troubleshooting 169

Setting VQMThresholds

Follow these steps to set threshold monitoring. The eMTA sends a Syslognotification if a call does not meet the specified thresholds.

1 Configure event reporting for the ‘‘VQ Threshold’’ l og as describedin the Touchstone Telephony Provisioning Guide. The Event ID forthis log is49.

2 To enable threshold monitoring, set thearrisMtaDevVqmThreshold-Enable object to the maximum number of ‘‘VQ Threshold’’ l ogsdesired for reporting a threshold crossing.To disable monitoring, setthis object to0.

In practice, a single call may send up to three logs to report metricsfor a threshold crossing.To minimize unnecessary network traffic,Touchstone firmware only reports metrics for which values wereobtained (for example, if the eMTA does not receive remote metrics,it does not report any).

3 Set the instances in thearrisMtaDevVqmThresholds table to moni-tor VQM data as follows:

Index Parameter

.16 MOS-LQscore (0.1 to 5.0)

.17 MOS-CQscore (0.1 to 5.0)

4 If you have added these objects to the MTA configuration file, resetthe MTA to allow the changes to take effect.

Clearing VQMData

Follow these steps to clear VQM data for either a single line or all lines.

1 To clear VQM data using SNMP:

a To clear a single line, set thearrisMtaDevVqmLine object to thedesired line number.

Note: You can skip this step if you want to clear all lines.

b Write one of the following values to thearrisMtaDevVqmClearobject:

0 — clear a single line

1 — clear all lines

2 To clear VQM data using the CLI:

a Enter the MTA submenu:

mta ↵


170 Chapter 3

b Enter the following command:

vqClear [line]

Where line is the line number to clear. Omit this parameter toclear all lines.

3 To clear VQM data using the web-based interface:

a Select the line to clear from theLine Number drop-down menu.

Note: You can skip this step if you want to clear all lines.

b To clear the line selected inLine Number , select Clear LineStats from theAction drop-down menu.To clear all lines, selectClear All Lines .

c Click theSubmit button to perform the selected action.


Troubleshooting 171

SIP Loopbac k TestingUse this procedure to configure SIP loopback.

Loopbac k Suppor t Touchstone SIP loads support the following loopback types:

• Media loopback—loopback passes through the DSP on the mirroringside. Thisis analogous to MGCP netwtest (network continuity test).

• Packet loopback—re-encapsulates RTP data in IP, UDP, and RTPheaders. Thisis analogous to MGCP netwloop (network loopback).

These loopback types are initiated from the Call Agent.

TS5.2 and later SIP loads also support remote initiated loopback.Usingremote initiated loopback, the MTA starts either media loopback or packetloopback when receiving a call from a phone number provisioned in thesipCfgMediaLoopbackNumber or sipCfgPacketLoopbackNumber MIBobjects.

When running loopback tests, the MTA automatically goes off-hook withoutringing and performs the desired loopback test.

Action Follow these steps to configure remote initiated loopback.

1 To set a media loopback number, add thesipCfgMediaLoopback-Number object to the MTA configuration file.

2 To set a packet loopback number, add thesipCfgPacketLoopback-Number object to the MTA configuration file.

3 After saving the configuration file, restart the MTA to make thechanges take effect.

4 To start a loopback test, call any line on the MTA from the numbersspecified in the above MIB objects.


172 Chapter 3

Using the T roubleshooting CLIThis procedure describes common troubleshooting tasks.

Action Perform any of the following tasks as needed.

Task Pag e

Debugging Call-related Features 172Debugging Signal-related Issues 173Debugging Fax/Modem Issues 173Debugging DSP-related Issues 173Debugging Echo Cancellation 174Debugging Caller ID Issues 174Debugging VMWI Issues 175Debugging Traffic-related Issues 175Debugging SIP Related Issues 175

Debugging Call-re-lated Features

Follow these steps to debug Call related features easily reproducible in real-time:

1 Enter Console mode by typingexit if currently in the Main mode.

2 Enable CallP Message Trace:

Console> / callp ↵Call Processing> mgcp1 ↵

3 Perform tests as needed.

4 Turn off CallP Message Trace:

Call Processing> mgcp0 ↵

5 Dump the CallP Feature Switch settings and the Line Record for theline under test:

Call Processing> dlr 1 2 ↵

Note: If the issue is related to speech path (i.e. call is still up), wait afew seconds and repeat the command.


Troubleshooting 173

Debugging Signal-related Issues

Follow these steps to debug signaling issues (e.g. a tone starts, or stops unex-pectedly).

1 Enable CallP Signal Trace:

Console> / callp ↵Call Processing> sig1 ↵

2 Run test.

3 If the issue is easily reproducible, enable the CallP Message Trace:

Call Processing> mgcp1 ↵

4 Re–run the test. CallP Signal trace should still enabled at this point.

5 Disable the CallP Signal Trace:

Call Processing> sig0 ↵

6 Disable the CallP Message Trace.

DebuggingFax/Modem Issues

Follow these steps to debug problems with faxes or dial-up modems.

1 Enable the CallP Fax/Modem trace:

Console> / callp ↵Call Processing> trace 6 1 ↵

2 Run test.

3 If the issue is easily reproducible, enable the CallP Message Trace.

4 Re–run the test. CallP Fax/Modem trace should still enabled at thispoint.

5 Disable the CallP Fax/Modem Trace:

Call Processing> trace 6 0 ↵


Debugging DSP-related Issues

Follow these steps to debug DSP issues (for example, a stuck DSP resource).

1 Enable the CallP DSP trace:


2 Run test.



174 Chapter 3

4 Re–run the test. CallP DSP trace should still enabled at this point.

5 Disable the CallP DSP Trace:



Debugging EchoCancellation

Follow these steps to debug echo cancellation issues.

1 Enable the CallP Echo Cancellation trace:


2 Run test.


4 Re–run the test.CallP Echo Cancellation trace should still enabledat this point.

5 Disable the CallP Echo Cancellation Trace:



Debugging CallerID Issues

Follow these steps to debug Caller ID issues.

1 Enable the CallP CallerID trace:


2 Run test.


4 Re–run the test.CallP CallerID trace should still enabled at thispoint.

5 Disable the CallP CallerID Trace:




Troubleshooting 175

Debugging VMWIIssues

Follow these steps to debug VMWI issues.

1 Enable the CallP VMWI trace using the following command and runthe test.

trace 4 1 ↵

2 If the issue is easily reproducible, enable the CallP Message trace:

mgcp1 ↵

3 Re-run the test. CallP VMWI trace should still be enabled at thispoint.

4 Disable the CallP VMWI trace:

trace 4 0 ↵

5 Disable the CallP Message trace:

mgcp0 ↵

Debugging Traffic-related Issues

Follow these steps to debug traffic problems due to delay in DNS or IPSECresulting in traffic hits.

1 Enable the CallP Traffic Debug trace. Run test.


3 Re–run the test. CallP Traffic Debug trace should still enabled at thispoint.

4 Disable the CallP Traffic Debug Trace.


Debugging SIP Re-lated Issues

Follow these steps to debug SIP related issues.

1 Access the SIP commands by entering:

Console> / callp ↵

2 Enable SIP call trace messaging by entering:

Call Processing> / sip_callleg1 ↵

3 Enable SIP registration messaging by entering:

Call Processing> / sip_reg 1 ↵

4 Disable SIP call trace and registration messaging:

Call Processing> / sip_callleg0 ↵Call Processing> / sig_reg0 ↵


176 Chapter 3


4 Using the Pass wordof the Da y Tool

This chapter describes the purpose and usage of the ARRIS Password of theDay (PWoD) tool.

Touchstone firmware provides a command-line interface (CLI), and a web-based troubleshooting interface (see Chapter 3, ‘‘Troubleshooting’’ f ordetails) consisting of two parts:

• Standard pages, available (by default) to both subscribers and opera-tors.

• Advanced pages, available only by entering a password. Thesepagesmay contain sensitive information. Thepassword changes daily forfurther protection.

The PWoD tool generates the appropriate password to access the CLI, andthe advanced troubleshooting pages.

About the Pass word o f the Day Tool

The PWoD tool,ARRISpwod.e xe, is available on the TS6.1 firmware CD.Itis a Windows application, with the following requirements:

• Windows 98, Windows NT, Windows 2000 or Windows XP

• Microsoft.Net plus Service Pack 2. The installer provides this packageif required.

• Internet Explorer version 5.1 or newer. The newest version of InternetExplorer is available atthe Microsoft web site⟨http://www.microsoft.com/windows/ie/default.asp ⟩.

The PWoD tool can create a single password, or a list of passwords for arange of days (up to 365).For added security, you can also define a seedvalue used to generate the passwords. Changingthe seed requires use of theARRIS Configuration Tool, a separate utility, to specify the seed value in theeMTA configuration file.


178 Chapter 4

Using the PWoD ToolThis procedure provides instructions for using the PWoD tool.

Before performing any of the tasks in this procedure, double-click the file tostart the PWoD tool. The following diagram shows the tool.

Action Perform the following tasks as needed.

Task Pag e

Generating a Single Password 178Generating a List of Passwords 179Changing the Seed 179Generating a Operator-Defined Password 180

Generating a Sin-gle Pass word

Follow these steps to generate a single password.

1 Start the PWoD tool, if you have not done so already.

2 Check theUse Default Seed checkbox.

3 Set theBegin Da y andEnd Day dates to the same date (the defaultfor both fields is the current date).

4 Click theConfigure Pass word o f the Day button.

The Password of the Day appears in the text box at the right of the PWoDtool window. You can select and copy the password as needed.


Using the Password of the Day Tool 179

Generating a Listof Pass word s

Follow these steps to generate a list of passwords.


2 Check theUse Default Seed checkbox.

3 Set theBegin Da y andEnd Day dates to the range of days that youwant to generate passwords for (the default for both fields is the cur-rent date).

4 Use theBrowse button to specify a file name and location for theoutput file.

5 Click theConfigure Pass word o f the Day button.

The Password of the Day for the first day appears in the text box at the bot-tom of the PWoD tool window.

The PWoD tool writes the list of passwords to the specified file. The file con-tains a list of dates and the associated password for that day.

Changing theSeed

The PWoD tool can use a default seed to generate the password of the day.For added security, you can create a different seed to change the passwordpattern. Follow these steps to change the seed.


2 Enter a new seed value (4 to 8 ASCII characters) in theSeed field atthe top of the PWoD window. Make sure theUse Default Seed boxis not checked.

The encoded seed appears in theDES encoded field.

Note: The Touchstone eMTAs also need to have the changed seed sothat their internal PWoD generators remain in sync with the externaltool. Write the DES encoded seed to thearrisCmDevHttp-ClientSeed MIB object in the eMTA configuration file.

Example seed values:

abCd1234Abc#$ˆ&*!() 1_?A1h53abcdEFGH

3 If you want to save the seed, make sure the Save Seed box ischecked.

The PWoD tool saves the new seed to a file calledpass word .dat , inthe directory where the PWoD is located.Make sure that any com-puter that can access a password file is reasonably secure.


180 Chapter 4

Generating a Op-erator-DefinedPassword

TS5.2 and later versions of Touchstone firmware support an alternate, oper-ator-defined password, to access the CLI and advanced web pages.The pass-word is encrypted using the PWoD tool and stored in the CM or MTA config-uration file.

Note: The normal Password of the Day is still accepted after setting an oper-ator-defined password.

Follow these steps to generate an alternate password. Usethe followingscreen as an example.


2 Enter the operator-defined password (4 to 8 ASCII characters) in theSeed field at the top of the PWoD window. Make sure theUseDefault Seed box is not checked.

3 Click theCalculate Pass word o f the Day button.

The encoded password appears in theDES encoded field.

4 Add the encoded password to the CM or MTA configuration file asfollows, removing the periods. The following example uses theencoded password in the figure above:

SnmpMib=arrisCmDevSinglePasswd "0A7C46132A02B29E"

5 Reset the eMTA to set the operator-defined password.


5 Using theTr oubleshooting CLI

Touchstone firmware supports a low-level CLI interface to the eMTA fortroubleshooting purposes. This chapter describes the available commands.

See ‘‘Enabling and Accessing the Troubleshooting CLI’’ on page 138 forinstructions.

Operating Modes

The CLI has two different operating modes. Each mode provides a differentset of commands.

Mode Prompt Description

Main MAIN> Provides cable modem troubleshooting commands.Chapter 6 describes the Main mode commands.

ConsoleConsole> The initial mode when you first enter the CLI. Providesoverall system and MTA troubleshooting commands.

Each mode has a series of sub-commands. All commands are case sensitive.

Use thehelp command at any lev el to view a list of available commands atthat level.

Console Mode Commands

The CLI starts up in Console mode.This mode contains overall System andMTA troubleshooting commands. In Console mode, the prompt isConsole>.


182 Chapter 5

Commands may be abbreviated to the number of characters of the commandrequired to make the command unambiguous with all other available com-mands at that level. For example, the/ callp command enters the Call Pro-cessing sub-menu, but this command can be abbreviated to/ ca.

Note that typing/ c may not be used to enter the Call Processing sub-menu inthis case since ‘‘c’ ’ is ambiguous (multiple commands begin with ‘‘c’ ’). Infact, entering ‘‘c’’ f rom the Console menu executes the ‘‘co’’ command.

Moving BetweenModes

/ log

Changes to the Log sub-mode. See ‘‘Log Sub-Mode Commands’’ onpage 186.

/ flash

Changes to the Flash sub-mode.See ‘‘Flash Sub-Mode Commands’’ onpage 192.

/ power

Changes to the Power sub-mode. See ‘‘Power Sub-Mode Commands’’ onpage 197.

/ rf

Changes to the RF sub-mode. See ‘‘RF Sub-Mode Commands’’ onpage 201.

/ inet

Changes to the Inet sub-mode. See ‘‘Inet Sub-Mode Commands’’ onpage 216.

/ tlm

Changes to the Telemetry sub-mode. See ‘‘Telemetry Sub-Mode Com-mands’’ on page 217.

/ disp

Changes to the Display sub-mode. See ‘‘Display Sub-Mode Commands’’ onpage 220.


Using the Troubleshooting CLI 183

/ system

Changes to the System sub-mode. See ‘‘System Sub-Mode Commands’’ onpage 221.

/ module

Changes to the Module sub-mode. See ‘‘Module Sub-Mode Commands’’ onpage 249.

/ mta

Changes to the MTA sub-mode. See‘‘ MTA Sub-Mode Commands’’ onpage 251.

/ cm

Changes to the CM sub-mode.See ‘‘CM Sub-Mode Commands’’ onpage 268.

/ dhcp

Changes to the DHCP sub-mode.See ‘‘DHCP Sub-Mode Commands’’ onpage 272.

/ dsp

Changes to the DSP sub-mode. See ‘‘DSP Sub-Mode Commands’’ onpage 276.

/ callp_cp

Changes to the CallP sub-mode.See ‘‘CallP Sub-Mode Commands’’ onpage 303.

/ sec

Changes to the Security sub-mode. See ‘‘Security Sub-Mode Commands’’on page 334.

/ lc

Changes to the Linecard sub-mode. See ‘‘Linecard Sub-Mode Commands’’on page 344.


184 Chapter 5

/ wrm

Changes to the Wireless Router Module sub-mode.See ‘‘Wireless RouterModule Sub-Mode Commands’’ on page 360.

/ dp

Changes to the Datapath sub-mode. See ‘‘Datapath Sub-Mode Commands’’on page 357.

/ rip

Changes to the RIP sub-mode.See ‘‘RIP Sub-Mode Commands’’ onpage 393.

co

Enters Main mode. See Chapter 6.

quit

Returns to theConsole> prompt from any sub-mode.

General Console Commands

status Displays Telephony Modem information, including the model number andfile name of the current firmware load.

Example:

[ 6 2] Console> status

status

Hardware Model TM504G

Hardware Type GEN4

CPU Type Puma-3

Chip Version Reg 0x00120204

Firmware Revision TS050222_081607_MODEL_4_5_6_TELNET_ON

Firmware Compiled By ccbuild

Firmware Build Time Thu Aug 16 21:16:33 EDT 2007

Firmware Build View TS050222_081607

Application Status GOOD

Boot Revision 06.03

Download Revision 0x0002

Flash Part AM29LV320MB

Downstream Frequency 717.000 MHz



Upstream Frequency 36.200 MHz

!reset Reboots the Telephony Modem.

!rdefault Resets the Telephony Modem non-volatile memory to factory default set-tings.

histor y Displays a list of recently used CLI commands. The following is an exampleoutput:

41 : dlr 1 242 : dlr 2 243 : dst44 : /45 : system46 : help47 : system48 : sys49 : / log50 : disp51 : / fl do se52 : status53 : / callp54 : help55 : m 156 : his

To re-execute a command, type!<index> where index is the index shownpreceding the command in the history display. For example, to re-executethefl do s e command, type!51 and pressEnter.

!logout Ends the console session.

persist Syntax:persist 1 | 0

Controls logging of report levels after a CLI session has ended or over areboot. Usepersist 1 to enable persistent logging. Persistent loggingremains in effect until an operator usespersist 0 to cancel logging so ARRISrecommends caution when using this command.

You can also set persistent logging using thearrisCmDevEnableLogging-Pers istence MIB.


186 Chapter 5

Log Sub-Mode Commands

You can enter a Log sub-mode command without entering Log sub-mode bypreceding any of the following commands with/ log . In Log sub-mode, theprompt isLog Utilities>.

/ Returns to theConsole> prompt.

default Syntax:default setting

Sets ARRIS display/flash report levels to default. Theparameters are:

• 0: sets display report levels to default

• 1: sets flash report levels to default

Example:

[ 6 7] Log Utilities> default 0default 014:29:25 RT 10 tCLI Saving parameters to flashReturn Status: 0

display Syntax:display [logType setting]

Show or set ARRIS display report levels. Usedisplay with no parameters toshow report levels. To set report levels, the parameters are:

logTypeThe log report type to set, as follows:

*—All report types 37—PPDB

01—SYS 38—PPDB_DBG

02—MEM 39—MTA

03—FLASH 40—ROOTSM

04—FLASHDEBUG 41—PROVSM

05—TLM 42—PPMTC

06—WDTDIAG 43—PPFSM

07—WDT 44—PPFSM_SWR

08—DISPLAY 45—PPFSM_DB

09—SWDNLD 46—LINEFSM_SWR

10—NVM 47—LINEFSM_DB

11—NVMDEBUG 48—LINEFSM

12—DSP 49—PPMTC_CLI

13—DSPERROR 50—ALM



14—QERROR 51—ALM_DBG

15—RESET 52—HPNA

16—TASKERROR 53—SWERR

17—ARP_SYS 54—LC

18—DP 55—TI

19—DP_DIAG 56—PCSEC

20—DP_DEBUG 57—RTCP_DEBUG

21—CALLP_SYS 58—AVLLIB

22—CALLP_EPP 59—RTCP_TRC

23—CALLP_DBG 60—LOG_AUTO

24—CALLP_TRC 61—EXT_EXC

25—CALLP_TRC_EPPR 62—LOG_USB

26—CALLP_TRC_EPPTONE 63—LOG_ALT

27—CALLP_TRC_EPPTMR 64—SIP_DC

28—CALLP_MSG 65—LOG_SIP_STACK

29—CALLP_EVT 66—LOG_SIP_DBG

30—CALLP_QOS_DBG 67—LOG_SIP_STATE

31—CALLP_QOS_ERR 68—LOG_SIP_INPUT

32—CALLP_DYN 69—LOG_SIP_STACKDBG

33—CALLP_STATS 70—LOG_ETH

34—CALLP_DNS 71—LOG_WRM

35—SNMP 72—LOG_WRM_DEBUG

36—SNMP_DBG 73—LOG_RF

setting0: disable display report level

1: enable display report level

Example:

[ 8 3] Log Utilities> display 53 1display 53 1Display enabled for logType 53 (SWERR)14:36:38 RT 10 tCLI Saving parameters to flashReturn Status: 0

flash Syntax:flash [logType[setting]]

Show or set ARRIS flash report levels. Useflash with no parameters toshow report levels. To set report levels, the parameters are:

logTypeThe log report type to set. See ‘‘display’’ on page 186for a list ofreport types.

setting0: disable flash report level


188 Chapter 5

1: enable flash report level

Example:

[ 8 8] Log Utilities> flash 53 1flash 53 1Flash logging enabled for logType 53 (SWERR)14:51:36 RT 10 tCLI Saving parameters to flashReturn Status: 0

fldump Syntax:fldump logtype [ number]

Displays the last specified number of flash logs of the specified log type.Theparameters are:

logtypeThe log report type to set. See ‘‘display’’ on page 186for a list ofreport types. Use* to display all report types.

numberThe number of logs to display of the specified log type. Omit thisparameter to display all logs.

Example:

[131] Log Utilities> fldump * 16

fldump * 16

Displaying the last 16 flash logs:

Displaying Log History block (oldest to newest):

Displaying Log block (oldest to newest):

13:27:23 RT 15 TCBT Resetting with reason SYSLOG_DELAY

00:54:17.83 15 CMRT Resetting with reason RF_SCANNING


15:49:46 RT 15 tCLI Resetting with reason CLI







12:12:04 RT 15 CMRT Resetting with reason RF_SCANNING








Return Status: 0

exc Syntax:exc setting

Enables or disables exception flash logging.Use0 to disable exception flashlogging,1 to enable exception flash logging.

Example:

[115] Log Utilities> exc 1exc 115:15:24 RT 10 tCLI Saving parameters to flashException flash logging: ONReturn Status: 0

dexc Syntax:dexc [number]

Displays the last specified number of exception flash logs. Omit the numberto display all stored exception logs.

Example:

[ 3 ] L og Utilities> dexc 5

dexc 5

Displaying the last 5 flash logs of type 0 (EXCEPTION):

Displaying Log History block (oldest to newest):


Return Status: 0

arris_ts Syntax:arris_ts setting

Enables and disables time-stamping for ARRIS logs.The setting is one ofthe following:

• 0: Off

• 1: Sequential

• 2: Realtime (if possible)

Example:

[ 7 ] L og Utilities> arris_ts 2arris_ts 2Arris Timestamping: Realtime (if possible)Return Status: 0


190 Chapter 5

ti_ts Syntax:ti_ts setting

Enables and disables time-stamping for TI logs.Thesettingis one of the fol-lowing:

• 0: Off

• 1: Sequential

• 2: Realtime (if possible)

Example:

[ 1 0] Log Utilities> ti_ts 1ti_ts 1TI Timestamping: SequentialReturn Status: 0

foreground Syntax:foreground 1 | 0

Enables and disables foreground printing.Use0 to disable printing, or1 toenable printing.

Example:

[ 1 3] Log Utilities> foreground 1foreground 1Foreground Printing: ONReturn Status: 0

master_off Turns all Report Levels off and sets Logits to default.

Example:

[ 1 6] Log Utilities> master_off

master_off

Turning Off all Report Levels and setting LogIt to its default

values

15:29:44 RT 10 tCLI Saving parameters to flash


Turning Off all MTA Report Levels and Callp Traces

Return Status: 0

buffer Displays debug messages that were generated before registration completed.

Example:

[ 1 4] Log Utilities> buffer

Buffer

10:41:48 RT 53 tMVX_C Recvd codec not in profile, tcid 2 payload 127 event 149

10:58:57 RT 10 TLIN Saving parameters to flash



10:58:58 RT 03 tFLASH NVM Write

11:51:36 RT 01 tTLM TLM Log: Batt(1) State: BATTERY TEST IN PROGRESS

11:51:36 RT 01 tTLM TLM Log: Batt(1) SubState: Test in Progress, Battery Test






00:00:19.34 15 tCLI Resetting with reason CLI

00:20:51.61 15 CMRT Resetting with reason RF_SCANNING

00:01:06.75 15 TCBT Resetting with reason SYSLOG_DELAY

!elog Erases the ARRIS LOG block.

Example:

[ 1 8] Log Utilities> !elog!elog15:31:24 RT 10 tCLI Saving parameters to flashReturn Status: 0

rrdmp Dumps the reset reasons log. The log is a text display of thearrisCmDevRe-setReasonLogTable MIB object.

Example:

[ 6 3] Log Utilities> rrdmp

FRI DEC 07 19:39:19 2007 Resetting with reason EXCEPTION

FRI DEC 07 19:39:17 2007 Resetting with reason CLI



FRI DEC 07 19:39:08 2007 Resetting with reason DELAY_DONE

FRI DEC 07 19:38:59 2007 Resetting with reason DS_DMA_1

FRI DEC 07 19:38:54 2007 Resetting with reason QOS_RESOURCES

FRI DEC 07 19:38:22 2007 Resetting with reason FPGA_PROGRAM

FRI DEC 07 19:37:40 2007 Resetting with reason FATAL_ERROR

Empty


192 Chapter 5

Flash Sub-Mode Commands

You can enter a Flash sub-mode command without entering Flash sub-modeby preceding any of the following commands with/ flash . In Flash sub-mode, the prompt isFlash>.


flashinfo Displays miscellaneous flash information.

Example:

[ 1 3] Flash> flashinfo

flashinfo

Bank Status: DOCSIS + APP

Flash Info Tables: RAM NVM_A NVM_B

---------------------------------------------------------

Location: 0x95fb1614 0xb0010000 0xb0020000

Orientation: 0x00000000 0x00000000 0x00000000

DOCSIS start: 0xb0030000 0xb0030000 0xb0030000

APP start: 0xb0130000 0xb0130000 0xb0130000

PUMA4 DSP start: 0xffffffff 0xffffffff 0xffffffff

VDSP DSP start: 0xffffffff 0xffffffff 0xffffffff

NVM Revision: 0x0006 0x0006 0x0006

Flash Part: AM29LV320MB

End of SDRAM: 0xb6000000

Last Addr Written: 0xb002fffe

Last Value Written: 0xe256

Current Boot Rev: 06.03

Embedded Boot Rev: 06.03

Current DL Revision: 0x0002

Current DL HW Type: 0x0004

Download Control:

DL status: 0x8

Bank to Prg: 0x0

Force SW Upgrade: 0x0

DOCSIS DL Protection: 0x1

HW DL Protection: 0x1

HW Mask Protection: 0x1



DL Rev Protection: 0x1

new orientation: 0x0

new begin sect: 0x0000

begin DOCSIS sect: 0x0000

end DOCSIS sect: 0x0000

begin new DOCSIS sect: 0x0000

end new DOCSIS sect: 0x0000

new app ptr: 0x00000000

begin SW sect: 0x000a

end SW sect: 0x0046

num block: 0x0000

block offset: 0x00000

current length: 0x00000000

total length: 0x00000000

new app hdr: 0x00000000

new hdr size: 0x00000

ram crc accum: 0x0000

Return Status: 0

device Displays the flash device’s properties.

Example:

[ 2 ] F lash> device

device

Flash Part: AM29LV320MB

Flash ID: 0x00011a00

Flash Size: 0x00400000

Flash Sectors: 71

Typical Sect Erase: 500000 us

Max Sect Erase: 3500000 us

Max Word Erase: 100 us

Sectors | Starting Addresses

--------------------------------------------------------

0 - 3 | 0 xb0000000 0xb0002000 0xb0004000 0xb0006000

4 - 7 | 0 xb0008000 0xb000a000 0xb000c000 0xb000e000

8 - 1 1 | 0xb0010000 0xb0020000 0xb0030000 0xb0040000

12 - 15 | 0 xb0050000 0xb0060000 0xb0070000 0xb0080000

16 - 19 | 0 xb0090000 0xb00a0000 0xb00b0000 0xb00c0000

20 - 23 | 0 xb00d0000 0xb00e0000 0xb00f0000 0xb0100000

24 - 27 | 0 xb0110000 0xb0120000 0xb0130000 0xb0140000

28 - 31 | 0 xb0150000 0xb0160000 0xb0170000 0xb0180000

32 - 35 | 0 xb0190000 0xb01a0000 0xb01b0000 0xb01c0000

36 - 39 | 0 xb01d0000 0xb01e0000 0xb01f0000 0xb0200000

40 - 43 | 0 xb0210000 0xb0220000 0xb0230000 0xb0240000

44 - 47 | 0 xb0250000 0xb0260000 0xb0270000 0xb0280000

48 - 51 | 0 xb0290000 0xb02a0000 0xb02b0000 0xb02c0000

52 - 55 | 0 xb02d0000 0xb02e0000 0xb02f0000 0xb0300000


194 Chapter 5

56 - 59 | 0 xb0310000 0xb0320000 0xb0330000 0xb0340000

60 - 63 | 0 xb0350000 0xb0360000 0xb0370000 0xb0380000

64 - 67 | 0 xb0390000 0xb03a0000 0xb03b0000 0xb03c0000

68 - 70 | 0 xb03d0000 0xb03e0000 0xb03f0000

END | 0xb0400000

nvmstatus Displays and verifies checksum on NVM banks.

Example:

[ 4 ] F lash> nvmstatus

nvmstatus

NVM Banks: NVM_A NVM_B RAM

Location: 0xb0010000 0xb0020000 0x94934970

Checksum: 0xc439e256 0xc439e256

Status: GOOD GOOD

MFG: Addr=0x94934990, Size=0x1fe0, Used=0x1dd8, Empty=0x0208

NVS: Addr=0x94936970, Size=0x8000, Used=0x5c68, Empty=0x2398

DOCSIS Logs: Addr=0x9493e970, Size=0x2000

ARRIS Logs: Addr=0x94940970, Size=0x3ffc

Firmware Build View TS050312_022508B

NVRAM Contents:

MFGID - 89

RF Cal Revision - 00000003

Serial Number - 746N5333200803

MSN - 1

ISN - BSPC74O30100150

MFGStatus - *** Empty ***

Product Release - 00000002

Product Type - 00000006 010A1AA4

Functional Revision - 02

Ethernet IP address - 192.168.100.1

Ethernet IP Mask - 255.255.255.0

Ethernet MAC address - 00:15:A2:1A:72:05

Cable MAC address - 00:15:A2:1A:72:06

MTA MAC address - 00:15:A2:1A:72:07

USB/HPNA MAC address - *** Empty ***

RF Power Table - Valid

BPI Certificate - Valid

IP ADDR for CERT - 192.168.100.10

Telnet Settings - ENABLED_HTTP, DISABLED_SNMP

SSH Settings - ENABLED_HTTP, DISABLED_SNMP

Secure Download - Enabled

Exception Logging - Disabled

WAN Http Setting - 3

LAN Http Setting - 3



DOCSIS 2.0 Enable - Enabled

Factory Mode - Disabled

BPI-23 Enable - *** Empty ***

WDT Enable - *** Empty ***

Charger FW Rev - 03.00

Charger Flash - *** Empty ***

Charger Highest Temp - *** Empty ***

Factory Load Rev - 00030207

DHCP SERVER Enable - *** Empty ***

Inet Isolation Setting - *** Empty ***

Option177 Setting - *** Empty ***

DOCSIS 1.0+ Setting - *** Empty ***

Op Mode Enable - *** Empty ***

DEA Enable - *** Empty ***

Modem Tone Reversal - *** Empty ***

Logging Persistence - *** Empty ***

Loop Voltage Policy - 4

Loop Voltage Timer - *** Empty ***

Sine Ringing Bitmap - *** Empty ***

Loop Boost Bitmap - *** Empty ***

8 Channel DSP Option Key - Hardware Unavailable (Disabled)

SSH Key Info - 427 bytes stored

1.5V Rail Setting - *** Empty ***

Vbl Setting - *** Empty ***

Preset scan freqs:

Return Status: 0

bankstatus Displays and verifies the firmware banks.

Example:

[ 5 ] F lash> bankstatusbankstatus

DOCSIS Bank Info:Location: 0xb0030000Zip Header integrity: GOODCRC of Zip Bank: GOODTotal File Size: 0x001fb540Zip Size: 0x000f9ee2Zip CRC: 0x0206Unzip Size: 0x00431f40Unzip CRC: 0x9a98Load Start: 0x94001000Run Address: 0x94001000Compression Type: 0x02Download Rev: 0x0002Download HW Type: 0x0004


196 Chapter 5

Download HW Mask: 0x001e9fffConcatenated Image: 0x00000000

APP Bank Info:Location: 0xb0130000Zip Header integrity: GOODCRC of Zip Bank: GOODTotal File Size: 0x001fb540Zip Size: 0x001015cfZip CRC: 0x9edfUnzip Size: 0x0045dd01Unzip CRC: 0x5dddLoad Start: 0x94432f40Run Address: 0x94001000Compression Type: 0x02Download Rev: 0x0002Download HW Type: 0x0004Download HW Mask: 0x001e9fffConcatenated Image: 0x00000000

Puma4 Bank Info:Location: 0xffffffffZip Header integrity: BAD

VDSP Bank Info:Location: 0xffffffffZip Header integrity: BAD

Return Status: 0

checklock Checks for locked flash sectors.

Example:

[ 7 ] F lash> checkcheck

Starting flash sector protection analysis

LOCKED Sectors Detected!

---------------------Sector | Address

---------------------023 | 0xb0100000024 | 0xb0110000025 | 0xb0120000026 | 0xb0130000

. . .



Return Status: 0

download Sub-Mode

Internal use only: These commands control firmware downloads through theCLI.

Po wer Sub-Mode Commands

These commands are used by the power supply designers to turn on or turnoff selected circuitry. You can enter a Power sub-mode command withoutentering Power sub-mode by preceding any of the following commands with/ power. In Power sub-mode, the prompt isPo wer>.

Note: Many of these commands disable the UART communications or causethe modem to lose communications with the upstream.

powerstat Displays the status for all of the powered areas of the modem.

Example:

[ 2 ] P ower> powerstatRegister value = c01b90USB Controller: onWatchdog : onUART 0 : onUART 1 : onI2C controller : offDOCSIS Bridge : onGPIO controller : onExternal Mem IF : onUHPI controller : offTDM : offOn-chip RAM : onOn-chip ROM : onPDMA : onPGA : onDES : onTimer 0 : onTimer 1 : onEMAC 0 : onMDIO : onCODEC : offePHY PLL : onUSB Core : onUSB PLL : onVLYNQ : onVLYNQ CLK : on


198 Chapter 5

DOCSIS PLL : onReturn Status: 0

usb Syntax:usb 1 | 0

Controls power to the USB port, if installed.

wdt Syntax:wdt 1 | 0

Controls power to the watchdog timer.

uar t0 Syntax:uar t0 1 | 0

Controls power to UART0.

uar t1 Syntax:uar t1 1 | 0

Controls power to UART1.

i2c Syntax:i2c 1 | 0

Controls power to the I2C bus.

gpio Syntax:gpio 1 | 0

Controls power to the GPIO bus.

pci Syntax:pci 1 | 0

Controls power to the PCI bus controller.

sar Syntax:sar 1 | 0

Controls power to the ATM SAR.

bbif Syntax:bbif 1 | 0

Controls power to the IF section of the transceiver.



emif Syntax:emif 1 | 0

Controls power to the Mem IF.

hdlc Syntax:hdlc 1 | 0

Controls power to the HDLC controller.

dsp Syntax:dsp 1 | 0

Controls power to the DSP.

ram Syntax:ram 1 | 0

Controls power to the on-chip RAM.

rom Syntax:rom 1 | 0

Controls power to the on-chip ROM.

pdma Syntax:pdma 1 | 0

Controls power to the PDMA.

bist Syntax:bist 1 | 0

Controls power to the BIST.

des Syntax:des 1 | 0

Controls power to the DES.

tmr0 Syntax:tmr0 1 | 0

Controls power to Timer 0.

tmr1 Syntax:tmr1 1 | 0

Controls power to Timer 1.


200 Chapter 5

emac0 Syntax:emac0 1 | 0

Controls power to EMAC 0.

emac1 Syntax:emac1 1 | 0

Controls power to EMAC 1.

scc Syntax:scc 1 | 0

Controls power to the LC serial port.

docbrg Syntax:docbrg 1 | 0

Controls power to the DOCSIS bridge.

uhpi Syntax:uhpi 1 | 0

Controls power to the UHPI.

tdm Syntax:tdm 1 | 0

Controls power to the TDM circuit.

pga Syntax:pga 1 | 0

Controls power to the PGA.

mdio Syntax:mdio 1 | 0

Controls power to the MDIO.

codec Syntax:codec 1 | 0

Controls power to the CODEC hardware.

ephy Syntax:ephy 1 | 0

Controls power to the Ethernet PHY.



usbcore Syntax:usbcore 1 | 0

Controls power to the USB core, if installed.

usbpll Syntax:usbpll 1 | 0

Controls power to the USB PLL circuit, if installed.

vlynq Syntax:vlynq 1 | 0

Controls power to the VLYNQ circuit.

vlynqclk Syntax:vlynqclk 1 | 0

Controls power to the VLYNQ clock.

docpll Syntax:docpll 1 | 0

Controls power to the DOCSIS PLL circuit.

RF Sub-Mode Commands

You can enter an RF sub-mode command without entering RF sub-mode bypreceding any of the following commands with/ rf.

In RF sub-mode, the prompt isrf>.


read Syntax:read addr

Reads the specified PHY register.

write Syntax:write addr value

Writes the specified PHY register.

cmstatus Displays the modem status.

Example:

[ 3] R F> cmstatuscmstatusMODEM STATUS - OPERATIONAL


202 Chapter 5

Return Status: 0

dstatus Displays the downstream status.

Example:

[ 4] R F> dstatusdstatus

========= Downstream Status =========Hw Type NA Microtune MT2060Hw Revision 5Chip ID PUMA3Frequency 717.000 MHzChannel Width 6.000 MHzEstimated Power 7.759 dBmVMSE -39.716 dBSNR 40 dBTiming Offset 8.191 ppmCarrier Offset -39.662 kHzAGC Gain 192.016Modulation QAM64Interleaving I=8, J=16CW Error Rate 0.00e+00QAM Lock YESFEC Sync YESMPEG Sync YESWeak Signal NOTake-Over Point 0x021E (542)External AGC Ctrl ONFEC Checking ONAGC Inversion OFFDS Power Exponent 1.000Tuner Cal Offset 0.000Auto Detect OFFFreq Offset 0 HzCalibrated IF1 1261 MHzMT2060 ADC backoff 0x66a

Return Status: 0

ustatus Displays the upstream status.

Example:

[ 5] R F> ustatusustatus

========== Upstream Status ==========



Frequency 36.200 MHzPGA Gain Setting 33.000Tx Correction 4.000MIB Tx Power 30.000DOCSIS 2.0 Limits

Max Power 58.000Min Power 8.000

US Channel Type 1Continuous Mode DATASymbol Rate 1280 kSym/secChannel Width 1.600 MHzModulation QPSKDAC Current 0x0DTx Burst Delay

Lead 0x00Lag 0x13

Digital Attenuator 280 (0x118)US Power Bypass OFFUS PPM Error -13

Return Status: 0

dfreq Syntax:dfreq freq

Changes the downstream frequency. The parameter is:

freqfrequency in MHz

ufreq Syntax:ufreq freq

Changes the upstream frequency. The parameter is:


tune Syntax:tune freq

Tunes to a frequency. The parameter is:


pscan Displays preset scan frequencies.


204 Chapter 5

dump Displays all PHY registers.

Example:

[ 6 ] R F> dumpdump[01] 0051 [02] 19E1 [03] 21BA [04] F49D[05] 108A [06] 0000 [08] 0041 [09] 02B1[0B] 6000 [0C] 0000 [0D] 0017 [0E] 0002[0F] 0860 [10] 0022 [11] F592 [12] 004B. . .Reg 0x37 sub-values:[A] 5010 [B] D810 [C] 3D44 [D] 0073[E] 3D4D

top Displays the take-over point.

attenuation Syntax:attenuation level

Sets digital attenuation.

gain Syntax:gain [-f] setting

Sets the upstream gain.

symrate Syntax:symrate rate

Sets the upstream symbol rate. The parameter is:

rate1, 2, 4, 8, 16, or 32

modulation Syntax:modulation type

Sets the upstream modulation type. The parameter is:

type1: QPSK

2: QAM16

3: QAM32

4: QAM64

5: QAM128



6: QAM256

7: QAM8

derotbw Syntax:derotbw width

Sets derotator loop bandwidth.Not supported on all products. The parame-ter is:

widthOne of:

0: 1.200 kHz

1: 1.850 kHz

2: 2.400 kHz

3: 3.000 kHz

4: 3.700 kHz

5: 4.900 kHz

6: 5.700 kHz

7: 6.000 kHz

8: 7.200 kHz

9: 9.700 kHz

10: 11.200 kHz

11: 11.700 kHz

12: 12.500 kHz

13: 14.500 kHz

14: 19.200 kHz

Example:

[ 3 5] RF> derotbw 8derotbw 8Derotator loop BW set to 7.200 kHzReturn Status: 0

acqrang e Syntax:acqrang e freq

Sets acquisition range. Not supported on all products. The parameter is:

freq0: 10.000 kHz


206 Chapter 5

1: 20.000 kHz

2: 39.000 kHz

3: 59.000 kHz

4: 78.000 kHz

5: 98.000 kHz

6: 117.000 kHz

7: 137.000 kHz

8: 156.000 kHz

9: 176.000 kHz

10: 195.000 kHz

11: 215.000 kHz

12: 234.000 kHz

13: 254.000 kHz

14: 273.000 kHz

15: 293.000 kHz

Example:

[ 3 9] RF> acqrange 13acqrange 13Acquisition range set to 254.000 kHzReturn Status: 0

temperature Reads temperature sensor. Not supported on all products.

Example:

[ 4 0] RF> temperaturetemperatureT < 15Return Status: 0

sweep Syntax:sweep start stop step dwell

Runs the upstream sweep test. The parameters are:

star tstart frequency in MHz



stopstop frequency in MHz

stepfrequency step in MHz

dwelldwell time in ms

spurhunt Syntax:spurhunt start stop step agc

Hunt for downstream spurs. Not supported on all products. The parametersare:

star tThe starting frequency.

stopThe ending frequency.

stepThe frequency step.

agcThe AGC setting.

dsavg Samples downstream and averages. PressReturn to stop the test.

Example:

[ 5 2] RF> dsavgdsavgAverage of Last 16 Downstream Samples

MSE -37.748 dBCarrier Offset -4.313 kHzCW Error Rate 0.00e+00

AGC Gain 228.859Estimated Power 6.175 dBmV

QAM Lock YESFEC Sync YESMPEG Sync YESWeak Signal NO

Hit a key to stop test


208 Chapter 5

backoff Syntax:backoff setting [ save]

Sets the ADC backoff. Theparameters are:

settingValid range:0 to 127.

saveValid range:0 or 1.

delay Syntax:delay lead lag

Sets the AMPPD lead/lag delay.

scanmode Syntax:scanmode enable

Toggle scanning. The parameter is:

enable0: disable

1: enable

clearcw Clears codeword counters.

ber t Starts the BER test. PressReturn to stop the test.

Example:

[ 7 2] RF> bertbertSec C.E.R. Un.BER Es.BER Cor.Bt Err.F Frames MSE AGC

1 0.0e+00 0.0e+00 0.0e+00 0 0 47624 -37.87 2282 0.0e+00 0.0e+00 0.0e+00 0 0 53700 -37.78 2293 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -37.56 2294 0.0e+00 0.0e+00 0.0e+00 0 0 47601 -37.78 2295 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -37.95 2296 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -37.95 2297 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -37.32 2298 0.0e+00 0.0e+00 0.0e+00 0 0 53699 -37.70 2299 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -38.60 228

10 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -37.73 22911 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -37.45 22912 0.0e+00 0.0e+00 0.0e+00 0 0 47602 -37.81 229

Return Status: 0



feccheck Syntax:feccheck qam switch

Toggle FEC checking. The parameters are:

qam64: QAM64

256: QAM256

switch0: off

1: on

chargepoint Syntax:chargepoint freq

(TM40x only) Set the first charge pump point. The parameter is:


chargepump2 Syntax:chargepump2 enable

(TM40x only) Toggles the second charge pump. The parameter is:

enable0: disable

1: enable

uspwrbypass Syntax:uspwrbypass enable

Toggles upstream power bypass. The parameter is:

enable0: disable

1: enable

txcorrect Syntax:txcorrect factor

Sets the transmit correction factor.

exponent Syntax:exponent factor

Sets the power exponent.


210 Chapter 5

usppm Syntax:usppm err

Sets the upstream frequency error.

catvio Syntax:catvio switch

(TM40x only) Sets the CATV pass-through relay. The parameter is:

switch0: off

1: on

qamdetect Syntax:qamdetect qam

Set QAM to detect. The parameter is:

qam64: QAM64

256: QAM256

resetphy Resets the PHY.

restar tph y Restarts the PHY.

chanstep Syntax:chanstep lo_num step

(TM40x only) Sets the PLL channel step factor. The parameters are:

lo_numValid range:1 or 2.

stepThe channel step, in MHz.Valid range:0.0625, 0.125, 0.250, . . .

ufoffset Syntax:ufoffset offset

Adjusts upstream offset. Theparameter is:

offsetoffset in Hz



scanfreq Syntax:scanfreq freq

Sets the frequency to start scanning. The parameter is:


tuneroffset Syntax:tuneroffset freq input_level

(TM40x only) Calibrates the tuner offset. Theparameters are:

freqThe offset, in MHz.

input_levelThe input level.

voltages Shows the IF/RF AGC voltages.

Example:

[ 1 1] RF> voltagesvoltagesMAX_IF = 2.235 V, MAX_RF = 3.409 VIF = 1.383 V, RF = 1.498 VReturn Status: 0

maxtxgain Syntax:maxtxgain gain

Sets the maximum transmission gain. Theparameter is:

gaingain in dB

Example:

[ 1 4] RF> maxtxgain 60maxtxgain 6012:03:04 RT 10 tCLI Saving parameters to flashSaved RF info to flashReturn Status: 1

mt2050 Dumps the MT2050 registers.


212 Chapter 5

mtw Writes to the MT2050 registers.

mtlo Syntax:mtlo lo

Displays the MT2050 local oscillator. The valid range oflo is 1 or 2.

Example:

[ 3 ] R F> mtlo 1mtlo 1

denom = 4, num = 0 lo_value = 12LO 1 frequency = 48000000.000000Return Status: 0

mtwlo Writes to the MT2050 LO.

mt2064 (Model 6 only) Dumps the MT2064 registers.

Example:

[ 6 ] R F> mt2064mt2064[00]: 0xa4 [01]: 0x62 [02]: 0x1b [03]: 0xb6[04]: 0x88 [05]: 0x00 [06]: 0x00 [07]: 0xaa[08]: 0x70 [09]: 0x61 [0a]: 0x00 [0b]: 0x62[0c]: 0x1b [0d]: 0xb6 [0e]: 0x88 [0f]: 0x00[10]: 0x00 [11]: 0x00 [12]: 0x00 [13]: 0x63[14]: 0x00 [15]: 0x00 [16]: 0xe0 [17]: 0x3f[18]: 0x1f [19]: 0x05 [1a]: 0x6b [1b]: 0x1f[1c]: 0x21 [1d]: 0x8f [1e]: 0x18 [1f]: 0x8f[20]: 0x1a [21]: 0x00 [22]: 0x96 [23]: 0x8a[24]: 0x60 [25]: 0xaf [26]: 0xbb [27]: 0xee[28]: 0xe0 [29]: 0x80 [2a]: 0x08 [2b]: 0x01[2c]: 0x07 [2d]: 0x87 [2e]: 0xaa [2f]: 0xf0[30]: 0x07 [31]: 0x0b [32]: 0x07 [33]: 0xc6[34]: 0xdd [35]: 0x00 [36]: 0x00 [37]: 0x00[38]: 0x00 [39]: 0xcc [3a]: 0x10 [3b]: 0x00[3c]: 0xc8 [3d]: 0xc1

mt64w Syntax:mt64w addr data

(Model 6 only) Writes data to the specified MT2064 register.

Note: Do not use this command without guidance from ARRIS support.



mt64dc Syntax:mt64dc -w | -s index freq point power

(Model 6 only) MT2064 downstream calibration.


The parameters are:

-wWrites calibration data to non-volatile memory.

-sSets calibration data, using the following parameters.

indexThe calibration point index.

freqFrequency of the calibration point.

pointWhen theindex is 0, stores two calibration points for one fre-quency.

powerThe input power level at the calibration point.

mt64agc Displays MT2064 AGC data.

Example:

[ 9 ] R F> mt64agc ?

mt64agc ?

Hit ’Enter’ to stop test

Loop R15 R16 IFagc Pwr MSE QAM FEC MPEG Weak CWER

001 00 00 511 -Inf -23.038 NO NO NO YES 0.0e+00

002 00 00 511 -Inf -22.993 NO NO NO YES 0.0e+00

003 00 00 511 -Inf -23.075 NO NO NO YES 0.0e+00

004 00 00 511 -Inf -22.940 NO NO NO YES 0.0e+00

txlimits Syntax:txlimits hi low

Sets DOCSIS 2.0 upstream transmit limits. The parameters are:

hiThe high limit, in dBmV. Default:58.

lowThe low limit, in dBmV. Default:8.


214 Chapter 5

freqoffset Syntax:freqoffset offset

Sets the downstream frequency offset. Theparameter is:

offsetsigned offset value in Hz

icon ver ter Syntax:icon ver ter LO# setting

(TP402 only) Sets the RF converter current. The parameters are:

LO#Valid range: 1 or 2.

settingThe current (in mA).Valid range:

0: 90mA1: 67mA2: 56mA3: 51mA4: 82mA5: 59mA6: 48mA7: 43mA

chgpump Syntax:chargepump LO# current

(TP402 only) Sets the charge pump current. The parameters are:

LO#Valid range:1 or 2.

currentThe charge pump current (in µA).Valid range:

0: 130µA1: 280µA2: 600µA3: 1300µA

fcompare Syntax:fcompare LO# freq

(TP402 only) Sets the comparison frequency. The parameters are:

LO#Valid range:1 to 2.

freqThe comparison frequency. Valid range:0: 2 MHz1: 1 MHz2: 500 kHz



3: 250 kHz4: 125 kHz5: 62.5 kHz

spurcan Syntax: spurcan MSE_cutoff MSE_improvement nonMSE_cutoff nonCER_cutoff

Adjusts the spur canceller.

mt2060adc Shows the MT2060 ADC register value.

Example:

[ 2 2] RF> mt2060adcMT2060 ADC setting = 0x66aReturn Status: 0

mt2060 (Model 5 only) Dumps the MT2060 registers.

Example:

[ 4 ] R F> mt2060mt20600: 0x631: 0x262: 0x793: 0x004: 0xa85: 0x906: 0x887: 0x778: 0xc19: 0x20a: 0x1eb: 0x31c: 0xffd: 0xb5e: 0xfff: 0x0e10: 0x2c11: 0x4212: 0xd4Return Status: 0


216 Chapter 5

mt6w Syntax:mt6w addr data

(Model 5 only) Writes data to the specified MT2060 register.


setif1 Syntax:setif1 freq

(Model 5 only) Sets the IF1 frequency. The parameter is:


Contact ARRIS support for guidance for using this command.

Inet Sub-Mode Commands

You can enter an Inet sub-mode command without entering Inet sub-mode bypreceding any of the following commands with/ inet . In Inet sub-mode, theprompt isinet>.


inetstatus Displays the Internet isolation state.

Example:

[ 2 5] inet> inetstatusinetstatusInet Isolation: OFF (Bridging enabled)Button: enabledJapan Iso: ON

Return Status: 0

set Syntax:set state

Sets the Internet isolation state (Standby mode). The state can be one of:

1: OFF (bridging)

2: ON

3: OFF + button deactivation



4: ON + button deactivation

Example:

[ 2 7] inet> set 2set 2Inet Isolation: ON (Bridging disabled)Button: enabledJapan Iso: ONReturn Status: 0

Telemetr y Sub-Mode Commands

You can enter a Telemetry sub-mode command without entering Telemetrysub-mode by preceding any of the following commands with/ tlm . InTelemetry sub-mode, the prompt isTLM>.

Telephony Modems without battery backup capability hide thetlm sub-mode.


chgrStatus Shows the status of the Model 5 or Model 6 battery charger. Not supportedin multi-line Telephony Modems.

Example:

[ 5 ] T LM> chgrFailure Status: No Failures

Return Status: 1

tlmStatus Displays general battery telemetry status and active alarms, if any.

Example:

[ 7 ] T LM> tlmStatustlmStatus-- Battery 1 --BatteryStatus = BATTERY REPLACEBatterySubStatus=HexUpsValue = 0xd0testInProgress = 0testIsPending = 0

Active Battery Level Alarms: None


218 Chapter 5

-- Active System Alarms --None

eprom Verifies the battery EPROM checksums (if a battery is installed) and displaysbattery manufacturing data.

Example (Telephony Modem with two batteries):

[ 6 ] T LM> epromepromEPROM Data Revision: APCB Assy Part Number: 00884PCB Assembly Revision: CPCB Assembly Test Code: eeCell Manufacturer: MICell Manufacturer Factory Location: 1Cell Lot: 018603Cell Capacity: 2.2 ahPack Serial Number: 08065000715PCB Assembly Test Code: ee

EPROM Data Revision: APCB Assy Part Number: 00884PCB Assembly Revision: CPCB Assembly Test Code: eeCell Manufacturer: MICell Manufacturer Factory Location: 1Cell Lot: 018603Cell Capacity: 2.2 ahPack Serial Number: 08065000714PCB Assembly Test Code: ee

Return Status: 1

Returns:1 to indicate a valid checksum and0 to indicate a bad checksum.

alarm Syntax:alarm [flag [temp]]

Displays or sets the battery over-temperature protection feature (applies onlyto TM502, TM504, WTM552, and Model6 Telephony Modems equippedwith a battery). The parameters are:

(no parameters)Displays the current protection settings and the current battery tem-perature.

flag1 to enable battery over-temperature protection, or0 (default) todisable.



tempThe temperature threshold.If the battery temperature exceeds thisthreshold, the eMTA generates an alarm when the feature isenabled. Valid range:50 to 70 (degrees C). Default:60.

Note: The normal operating temperature for Touchstone eMTAs is0°C to 50°C.

Example:

[ 2 9] TLM> alarm

hi-temp alarms are enabled.Current temperature is 52 degrees C.Alarm temperature is set to 55 degrees C.

hitempbatsd Syntax:hitempbatsd flag

(TM602G/CT Telephony Modems only) Enables or disables the high-temper-ature battery shutdown feature.

When enabled, the Telephony Modem shuts off the battery if the battery tem-perature exceeds 75°C±10% and turns the battery on when the battery tem-perature falls to 65°C±10%.

resetChrgr Internal use only: Resets the battery charger.

comStats Model 5 and Model 6 Telephony Modems only: displays communication datafor the battery charger.

Example:

[ 9 ] T LM> comStatscomStatsCom Failures: 0Com Pings: 0Charger Resets: 0

Return Status: 1


220 Chapter 5

Displa y Sub-Mode Commands

You can enter a Display sub-mode command without entering Display sub-mode by preceding any of the following commands with/ disp . In Displaysub-mode, the prompt isdisp>.


ssd_update Updates the LED on the Telephony Port. Not supported on TelephonyModems.

flash Flashes the LEDs on the Telephony Modem. Notsupported on TelephonyPorts.

resume Resume normal LED status on the Telephony Modem. Notsupported onTelephony Ports.

all_on Turn on all the LEDs on the Telephony Modem. Notsupported on Tele-phony Ports.

all_off Turn off all the LEDs on the Telephony Modem. Notsupported on Tele-phony Ports.

cycle Cycles through all the LEDs on the Telephony Modem. Notsupported onTelephony Ports.



System Sub-Mode Commands

You can enter a System sub-mode command without entering System sub-mode by preceding any of the following commands with/ system . In Sys-tem sub-mode, the prompt isSystem>.


sysinfo Displays generic system debug information.

Example:

[100] system> sysinfo

sysinfo

======================= Load Info =======================

Built On: Mon Feb 25 12:49:19 EST 2008

Built By: ccbuild

Build View: TS050312_022508B

Build System: SunOS wilson sun4u

Build Name: TS050312_022508_MODEL_WR_TELNET_ON

BUILD Type: D

BUILD Date: 022508

=========================================================

======================== Config Files ===================

CM Config File = /cm001596cb1a09/gm.bin

MTA Config File = tftp://[10.19.96.1]/cm001596cb1a09/nuera.bin

Prov Method = gupi

=========================================================

==================== Date and Time info =================

date : 3/3/2008

time : 16:19:33

System uptime: 08 hr:02 min:55 sec:560 ms

CM Last Registration Time 3/3/2008 08:16:59 Realtime

CM Last Registration Time 00:00:21.65 Uptime

MTA Last Registration Time 3/3/2008 11:51:36 Realtime

MTA Last Registration Time 03:34:58.66 Uptime

Last successful TOD response received: 00:00:15 (CM Timestamp)

TOD time received in last successful response: 08:16:58

Last reset cause: SW Reset SWR0

Last software reset log:



222 Chapter 5


=========================================================

================== Downstream Status ====================

Frequency 717.000 MHz

Estimated Power 7.729 dBmV

Modulation QAM64

=========================================================

================== Frequency Cache ======================

HeadFrequency is 5

TailFrequency is 0

Cached frequencies = 1

[5]Frequency = 717000000 UsId = 1

=========================================================

=================== Upstream Status =====================


Tx Power 30.000

Symbol Rate 1280 kSym/sec

Channel Type DOCSIS 1.x (TDMA)

Modulation QPSK

Range Delay 4225

=========================================================

=================== System Information ==================

Hardware Model : WTM552G

Product Type : 1 0adaa2

Hardware type : G EN4

Hardware version : 0

Market : North America

Display : LED

Num lines : 2

RF version : 5

USB capable : Y ES

Internet isolation : NOT AVAILABLE

TTM telemetry : A VAILABLE

External watchdog : N OT PRESENT

Wireless : ENABLED

DECT : DISABLED

Router : ENABLED

USB : DISABLED

Ethernet : ENABLED

PLL Workaround : D ISABLED

Japan : DISABLED

Extended Tx Gain : D ISABLED

Midband US : D ISABLED

Wireless Docsis : D ISABLED

LC type : 3



Thermal Shutdown : D ISABLED

Line:1 : provisioned


LED/SSD pattern : T elephony-AC Power Iso OFF Reg Complete

Flash Part : S 29JL064H

Internet : enabled

Button : enabled

Packetcable : enabled

Ethernet link : u p 100

WRM ports : - ---, ----, ----, ----, 802.11b&g

USB link : u p

Telemetry : Status 1: = BATTERY TEST IN PROGRESS

: S ubStatus = Test in Progress, Battery Test Load ON

=========================================================

=====================Flash Info==========================



---------------------------------------------------------

Location: 0x95fac8c4 0xb0010000 0xb0020000

Orientation: 0x00000001 0x00000001 0x00000001


APP start: 0xb0540000 0xb0540000 0xb0540000




Flash Part: S29JL064H






=========================================================

================Server IP Information====================

DOCSIS- DHCP server address: 10.19.96.1

MTA- DHCP1 server address : 2 55.255.255.255

MTA- DHCP2 server address : 0 .0.0.0

MTA- DNS1 server address : 1 0.19.96.1

MTA- DNS2 server address : 0 .0.0.0

SNMP server address : 0 .0.0.0

TFTP saved settings


224 Chapter 5

Server: 10.18.255.50 (0x0a12ff32)

Filename: TS050312_022508_NA.MODEL_WR.TELNET_ON.img

Secure DL: ON

DOCSIS DL Protection: ON

HW Type DL Protection: ON

HW Mask DL Protection: ON

DL Rev Protection: ON

Mfg Code Access Start:

[UTC] THU SEP 20 22:13:53 2001

Mfg CVC Access Start:

[UTC] WED SEP 12 00:00:00 2001

Co-Signer Code Access Start:

[UTC] THU JAN 01 00:00:00 1970

Co-Signer CVC Access Start:

[UTC] THU JAN 01 00:00:00 1970

========================================================

================System IP Information===================

Interface[1]:cable0

IP address : 1 0.19.127.9

Subnet Mask : 0 xffffffc0

Mac Address : 0 0:15:96:cb:1a:09

Interface[2]:emta0

IP address : 1 0.19.127.139

Subnet Mask : 0 xffffffc0

Mac Address : 0 0:15:96:cb:1a:0a

Interface[3]:brgEnd32

IP address : 1 92.168.100.1

Subnet Mask : 0 xffffff00

Can not get mac address for 9

PS IP Address : 1 0.19.127.149

PS Subnet Mask : 0 xffffffc0

PS Mac Address : 0 0:15:96:cb:1a:0b

PS LAN Mac Address : 00:15:96:cb:1a:08

========================================================

================DOCSIS state machine===================

DOCSIS rootstate: Active

========================================================

===============Line Card state machine=================

Line card State for line 1 : Standby


========================================================



===============CallP state machine=================

EPS State for line 1 : CSCIdle


========================================================

Return Status: 57

http_all Displays all troubleshooting information.

Example:

[103] system> http_all

http_all

======================= Load Info =======================

Built On: Mon Feb 25 12:49:19 EST 2008

Built By: ccbuild

Build View: TS050312_022508B

Build System: SunOS wilson sun4u

Build Name: TS050312_022508_MODEL_WR_TELNET_ON

BUILD Type: D

BUILD Date: 022508

=========================================================

======================== Config Files ===================

CM Config File = /cm0000cabb1e40/sn07_cm.bin

MTA Config File = tftp://[10.1.44.250]/cm0000cabb1e40/sn07_mta.bin

Prov Method = PacketCable, minus KDC

=========================================================

==================== Date and Time info =================

date : 3/3/2008

time : 16:21:24

System uptime: 08 hr:04 min:47 sec:330 ms

CM Last Registration Time 3/3/2008 08:16:59 Realtime

CM Last Registration Time 00:00:21.65 Uptime

MTA Last Registration Time 3/3/2008 11:51:36 Realtime

MTA Last Registration Time 03:34:58.66 Uptime

Last successful TOD response received: 00:00:15 (CM Timestamp)

TOD time received in last successful response: 08:16:58

Last reset cause: SW Reset SWR0

Last software reset log:



=========================================================

================== Downstream Status ====================


Estimated Power 12.464 dBmV

Modulation QAM64


226 Chapter 5

=========================================================

================== Frequency Cache ======================

HeadFrequency is 5

TailFrequency is 0

Cached frequencies = 1

[5]Frequency = 741000000 UsId = 1

=========================================================

=================== Upstream Status =====================


Tx Power 19.000

Symbol Rate 2560 kSym/sec

Channel Type DOCSIS 1.x (TDMA)

Modulation QAM16

Range Delay 4225

=========================================================

=================== System Information ==================

Hardware Model : WTM552G

Product Type : 1 0adaa2

Hardware type : G EN4

Hardware version : 0

Market : North America

Display : LED

Num lines : 2

RF version : 5

USB capable : Y ES

Internet isolation : NOT AVAILABLE

TTM telemetry : A VAILABLE

External watchdog : N OT PRESENT

Wireless : ENABLED

DECT : DISABLED

Router : ENABLED

USB : DISABLED

Ethernet : ENABLED

PLL Workaround : D ISABLED

Japan : DISABLED

Extended Tx Gain : D ISABLED

Midband US : D ISABLED

Wireless Docsis : D ISABLED

LC type : 3

Thermal Shutdown : D ISABLED



LED/SSD pattern : T elephony-AC Power Iso OFF Reg Complete

Flash Part : S 29JL064H

Internet : enabled



Button : enabled

Packetcable : enabled

Ethernet link : u p 100

WRM ports : - ---, ----, ----, ----, 802.11b&g

USB link : u p

Telemetry : Status 1: = BATTERY TEST IN PROGRESS

: S ubStatus = Test in Progress, Battery Test Load ON

=========================================================

=====================Flash Info==========================



---------------------------------------------------------

Location: 0x95fac8c4 0xb0010000 0xb0020000

Orientation: 0x00000001 0x00000001 0x00000001


APP start: 0xb0540000 0xb0540000 0xb0540000




Flash Part: S29JL064H






=========================================================

================Server IP Information====================

DOCSIS- DHCP server address: 10.1.44.250





SNMP server address : 0 .0.0.0

TFTP saved settings

Server: 10.1.50.31 (0x0a01321f)

Filename: TS050312_022508_NA.MODEL_WR.TELNET_ON.img

Secure DL: ON

DOCSIS DL Protection: ON

HW Type DL Protection: ON

HW Mask DL Protection: ON

DL Rev Protection: ON


228 Chapter 5


[UTC] THU JAN 01 00:16:40 1970


[UTC] THU JAN 01 00:16:40 1970


[UTC] THU JAN 01 00:00:00 1970


[UTC] THU JAN 01 00:00:00 1970

========================================================

================System IP Information===================

Interface[1]:cable0

IP address : 1 0.1.35.25


Mac Address : 0 0:00:ca:bb:1e:40

Interface[2]:emta0

IP address : 1 0.1.35.170


Mac Address : 0 0:00:ca:bb:1e:41

Interface[3]:brgEnd32

IP address : 1 92.168.100.1


Can not get mac address for 9

PS IP Address : 1 0.19.127.149

PS Subnet Mask : 0 xffffffc0

PS Mac Address : 0 0:15:96:cb:1a:0b

PS LAN Mac Address : 00:15:96:cb:1a:08

========================================================

================DOCSIS state machine===================

DOCSIS rootstate: Active

========================================================

===============Line Card state machine=================



========================================================

===============CallP state machine=================



========================================================

Country Template is NorthAmerica33(17)

CallpFeatureSwitch is currently 0x8233

0x40000000: Voice Activity Detection: DISABLED



0x20000000: MTA generates automatic OSI: DISABLED

0x10000000: Delay DLCX response against connection on onhook only line (for VMWI): DISABLED

0x08000000: Use alternate (non sequential) Caller ID delivery order: DISABLED

0x04000000: Use hard-coded values for Flash timing (90 - 800 ms): DISABLED

0x02000000: Allow use of provisioned ring cadences (for non NA countries): DISABLED

0x01000000: Send dtmf digits via RFC2833 with payload 101 without request: DISABLED

0x00400000: Allow NCS Redirect without IPsec: DISABLED

0x00200000: Rsv. for RECVONLY/SENDONLY/REPLCATE modes (bit = 0): PacketCable compliant

0x00100000: Allow AES encryption for RTP/RTCP (bit = 0): ENABLED

0x00080000: LUCENT RFC-2833 messaging without request using payload 94: DISABLED

0x00040000: DQoS Tolerated Grant Jitter (bit = 0): PacketCable compliant

0x00020000: Allow multiple connections per line (bit = 0): ENABLED

0x00010000: Payload Header Suppression: DISABLED

0x00008000: Allow endpoint to send provisional responses: ENABLED

0x00004000: DSX (access only) DQoS: DISABLED

0x00001000: NUERA RFC-2833 messaging without request using payload 127: DISABLED

0x00000800: Force the use of DQoS. Reject service if not used: DISABLED

0x00000200: Allow transmission of wildcarded RSIP: ENABLED

0x00000100: Omit capability parameters in returned SDP: DISABLED

0x00000080: Omit mptime parameter in returned SDP: DISABLED

0x00000020: DQOS SF (Max Traffic Rate) PacketCable compliant: ENABLED

0x00000010: SDP compliancy: ENABLED

0x00000004: Allow endpoint to send MGCP (RFC-3435) error code messages: DISABLED

0x00000002: Allow endpoint to enter the Lockstep quarantine mode: ENABLED

0x00000001: Allow piggybacked transmissions of NCS messages: ENABLED

Help for CallpFeatureSwitch:

HEX mask is a union of the following values:

0x40000000: Voice Activity Detection (1=ENABLED)

. . .

MTA Feature Switch is currently 0x0

CM Dev Modem Feature Switch is currently 0x8


Common CM Config Parameters (not identical to file)

----------------------------------------------------

NetworkAccess = Yes

UpgradeServer = 10.1.50.31

MaxCpeAllowed = 16

MaxClassifiers = 20

PrivacyEnable = 0

SnmpMib = docsDevSwAdminStatus.0 2

SnmpMib = ppCfgMtaCallpFeatureSwitch.0 0x90667b

UpstreamServiceFlow =

SfReference = 0

# SfId = 3416991 -- assigned by CMTS, correlates to PcSfId

SfClassName = "USPrimaryBE"

SfQosSetType = 7


230 Chapter 5

SfTrafficPriority = 1

SfMaxTrafficRate = 0

SfMaxTrafficBurst = 1522

SfMinReservedRate = 0

SfMinReservedRatePktsize = 64

SfActiveQosTimeout = 0

SfAdmittedQosTimeout = 0

SfMaxConcatBurst = 3000

SfSchedulingType = 2

SfRqTxPolicy = 138

DownstreamServiceFlow =

SfReference = 2


. . .

Common MTA Config Parameters (not identical to file)

----------------------------------------------------

#

# DHCP Parameters -- not included in the config file

#SnmpMib = pktcMtaDevFQDN.0 mta170s7.dev35

#SnmpMib = pktcMtaDevSnmpEntity.0 NA-ALPS.DEV44

# MTA Parameters

SnmpMib = pktcMtaDevEnabled.0 1

SnmpMib = pktcSigDefCallSigTos.0 0

SnmpMib = pktcSigDefMediaStreamTos.0 0

SnmpMib = pktcSigTosFormatSelector.0 1

SnmpMib = ppCfgMtaCountryTemplate.0 17

SnmpMib = ppCfgMtaCableTvEnable.0 1

SnmpMib = ppCfgMtaDataInterface.0 1

#

# Line 9 Parameters

SnmpMib = pktcNcsEndPntConfigStatus.9 1

SnmpMib = pktcNcsEndPntConfigCallAgentId.9 [email protected]

. . .

# Line 10 Parameters



. . .

CM DHCP Parameters:

CM IP Addr: 10.1.35.25

CM IP SubnetMask: 255.255.255.128

CM IP Gateway: 10.1.35.126

CM TFTP Server: 10.1.44.250

CM Time Server: 10.1.44.250

CM Time Offset: -18000

CM Config File: /cm0000cabb1e40/sn07_cm.bin

DHCP - CM IP Time Remaining

Lease: 0.7 days (61598 seconds)



Rebind: 0.6 days (50798 seconds)

Renew: 0.2 days (18398 seconds)

CM DHCP OPTION 177:

SubOption 1 Service Provider’s Primary DHCP: 10.1.44.250

SubOption 2 Service Provider’s Secondary DHCP: 10.1.44.250

MTA DHCP Parameters:

MTA FQDN: mta170s7.dev35

MTA IP Addr: 10.1.35.170

MTA IP SubnetMask: 255.255.255.128

MTA IP Gateway: 10.1.35.254

MTA Config File: tftp://[10.1.44.250]/cm0000cabb1e40/sn07_mta.bin

DHCP - MTA IP Time Remaining




MTA DHCP OPTION 122:

SubOption 3 Service Provider’s SNMP Entity: NA-ALPS.DEV44

SubOption 4 Service Provider Network Primary DNS: 10.1.44.250

SubOption 5 Service Provider Network Secondary DNS: 10.1.44.250

SubOption 6 Kerberos Realm Realm (FQDN): DEV50

SubOption 7 Authorization (MTA should get TGT): FALSE

SubOption 8 Provisioning Timer (minutes): 10

SubOption 9 Security Ticket Invalidation: 0

SECURITY Parameters:

Prov mode SNMPv2 is enabled

IPSEC . . I PSEC is fully disabled.

VSEC . . . Disabled

UOIT . . . ON (telephone line index is 7 and 8)

Line LC State CallP State

---- ----------- -----------

1 I DLE EP_IS

2 I DLE EP_IS

Payload Header Suppression for voice calls is OFF (due to provisioning)

SFID Service Class Name Direction Primary Flow Packets

---------- ------------------ ---------- ------------ --------

3416991 USPrimaryBE Upstream Yes 1662

3416992 DSPrimaryBE Downstream Yes 0

3417003 USMTAMGCP Upstream No 913

3417004 DSMTAMGCP Downstream No 0

CM State: Telephony-AC Power Iso OFF Reg Complete


232 Chapter 5

Complete | Docsis-Downstream Scanning

Complete | Docsis-Downstream Ranging

Complete | Docsis-Upstream Ranging

Complete | Docsis-DHCP

Complete | Docsis-TFTP

Complete | Docsis-Data Reg Complete

Complete | Telephony-DHCP

Complete | Telephony-TFTP

Complete | Telephony-Reg with Call Server

Complete | Telephony-Reg Complete

Telemetry: Unavailable

Values are:

Unavailable

Invalid

Shutdown Warning

Battery Reversed/Shorted

Battery Low-Replace-AC Fail

Battery Low-Replace

Battery Low AC Fail

Battery Low

Battery Missing

AC Fail-Replace Battery

Replace Battery

AC Fail

Normal Telemetry

Event

Date/Time Event ID Level Description

---------------- -------- ----- ----------------------------------------------

2/12/2008 11:23 20000200 3 No Ranging Response received - T3 time-out

2/12/2008 11:24 13000100 3 DHCP FAILED - Discover sent, no offer received

2/12/2008 11:24 18000200 3 UCD invalid or channel unusable

. . .

CM Dhcp OFFER

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜

Message type (op) /BOOTREQUEST=1, BOOTREPLY=2/:= 2

Hardware address type (htype) = 1

Hardware address length (hlen) = 6

. . .

CM Dhcp REQUEST

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜




. . .

Optional Parameters field (options) =



Option 53 (TLV): 35 01 03 (DHCP_REQUEST)

Option 57 (TLV): 39 02 03d8

. . .

CM Dhcp ACK

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜




. . .

MTA Dhcp OFFER

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜




. . .

MTA Dhcp REQUEST

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜




. . .

MTA Dhcp ACK

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜




. . .

Return Status: 1

callp Displays the CallP Feature Switch settings and other parameters.

Example:

[104] system> callp

callp












234 Chapter 5


















Help for CallpFeatureSwitch:

HEX mask is a union of the following values:

0x40000000: Voice Activity Detection (1=ENABLED)

0x20000000: MTA generates automatic OSI (1=ENABLED)

. . .

Return Status: 1

cm_ifData Displays CM interface information.

Example:

[ 1 6] system> cm_ifData

cm_ifData

CM Interface Information

Index IfDescr IfAdminStatus IfOperStatus

------------------------------------------------------------------------

1 Ethernet CPE Interface UP DOWN

2 RF MAC Interface UP UP

3 RF Downstream Interface UP UP

4 RF Upstream Interface UP UP

16 PacketCable Embedded Interface UP UP



cm_config Displays common CM configuration parameters.

Example:

[105] system> cm_config

cm_config


Common CM Config Parameters (not identical to file)

----------------------------------------------------

NetworkAccess = Yes

UpgradeServer = 10.1.50.31

MaxCpeAllowed = 16

MaxClassifiers = 20

PrivacyEnable = 0

SnmpMib = docsDevSwAdminStatus.0 2

SnmpMib = ppCfgMtaCallpFeatureSwitch.0 0x90667b


SfReference = 0


SfClassName = "USPrimaryBE"

SfQosSetType = 7










SfRqTxPolicy = 138


SfReference = 2


SfClassName = "DSPrimaryBE"

SfQosSetType = 7









SfReference = 1


SfClassName = "USMTAMGCP"

SfQosSetType = 7




236 Chapter 5








SfRqTxPolicy = 136


SfReference = 3


SfClassName = "DSMTAMGCP"

SfQosSetType = 7








UpstreamPacketClassification =

PcServiceFlow = 3417003

PcIdentifier = 1

PcRulePriority = 64

PcActivationState = 1

PcIpClassification =

PcIpProtocol = 17

PcIpSourcePortStart = 2427

PcIpSourcePortEnd = 2427

DownstreamPacketClassification =

PcServiceFlow = 3417004

PcIdentifier = 1

PcRulePriority = 1

PcActivationState = 1

PcIpClassification =

PcIpProtocol = 17

PcIpDestPortStart = 2427

PcIpDestPortEnd = 2427

Return Status: 1

events Displays the Event Log.

Example:

[106] system> events

events

Event

Date/Time Event ID Level Description

---------------- -------- ----- ----------------------------------------------















2/12/2008 11:28 17000100 3 SYNC Timing Synchronization failure - Failed

to acquire QAM/QPSK symbol timing








Return Status: 1

ftr sw Displays the current MTA and CM feature switch values.

Example:

[ 6 ] s ystem> ftrswftrsw

MTA Feature Switch is currently 0x0CM Dev Modem Feature Switch is currently 0x20

mta_config Displays command MTA configuration parameters.

Example:

[107] system> mta_config

mta_config

MTA Config File = tftp://[10.1.44.250]/cm0000cabb1e40/sn07_mta.bin

Common MTA Config Parameters (not identical to file)

----------------------------------------------------

#




#


238 Chapter 5

# MTA Parameters








#

# Line 9 Parameters



SnmpMib = pktcNcsEndPntConfigCallAgentUdpPort.9 2727

SnmpMib = pktcNcsEndPntConfigPartialDialTO.9 16

SnmpMib = pktcNcsEndPntConfigCriticalDialTO.9 4

SnmpMib = pktcNcsEndPntConfigBusyToneTO.9 30

SnmpMib = pktcNcsEndPntConfigDialToneTO.9 16

SnmpMib = pktcNcsEndPntConfigMessageWaitingTO.9 16

SnmpMib = pktcNcsEndPntConfigOffHookWarnToneTO.9 0

SnmpMib = pktcNcsEndPntConfigRingingTO.9 180

SnmpMib = pktcNcsEndPntConfigRingBackTO.9 180

SnmpMib = pktcNcsEndPntConfigReorderToneTO.9 30

SnmpMib = pktcNcsEndPntConfigStutterDialToneTO.9 16

SnmpMib = pktcNcsEndPntConfigTSMax.9 20

SnmpMib = pktcNcsEndPntConfigMax1.9 5

SnmpMib = pktcNcsEndPntConfigMax1QEnable.9 1



SnmpMib = pktcNcsEndPntConfigMWD.9 10

SnmpMib = pktcNcsEndPntConfigTdinit.9 15

SnmpMib = pktcNcsEndPntConfigTdmin.9 15

SnmpMib = pktcNcsEndPntConfigTdmax.9 600

SnmpMib = pktcNcsEndPntConfigRtoMax.9 4

SnmpMib = pktcNcsEndPntConfigRtoInit.9 200

SnmpMib = pktcNcsEndPntConfigLongDurationKeepAlive.9 60

SnmpMib = pktcNcsEndPntConfigThist.9 30

#

SnmpMib = ppCfgPortLocUserIndication.9 1

SnmpMib = ppCfgPortLoopCurrent.9 1

SnmpMib = ppCfgPortTxGainControl.9 0

SnmpMib = ppCfgPortRxGainControl.9 0

#






























#





Return Status: 0

mta_device Displays MTA parameters, including DHCP and FQDN information.

Example:

[108] system> mta_device

mta_device

CM DHCP Parameters:

CM IP Addr: 10.19.127.9






CM Config File: /cm001596cb1a09/gm.bin





CM DHCP OPTION 177:




240 Chapter 5


MTA FQDN: nueralk.ts.lab.arrisi.com

MTA IP Addr: 10.19.127.139



MTA Config File: tftp://[10.19.96.1]/cm001596cb1a09/nuera.bin






SubOption 3 Service Provider’s SNMP Entity: ALPS.TS.LAB.ARRISI.COM



SubOption 6 Kerberos Realm Realm (FQDN):




Return Status: 456

mta_ifData Displays MTA interface data.

Example:

[ 2 0] system> mta_ifData

mta_ifData

MTA Interface Information

Index IfDescr IfAdminStatus IfOperStatus

------------------------------------------------------------------------

1 DOCSIS Embedded Interface UP UP

9 Voice Over Cable Interface UP DOWN




dhcp Displays DHCP parameters and options.

Example:

[109] system> dhcp

dhcp

CM DHCP Parameters:

CM IP Addr: 10.19.127.9








CM Config File: /cm001596cb1a09/gm.bin





CM DHCP OPTION 177:




MTA FQDN: nueralk.ts.lab.arrisi.com

MTA IP Addr: 10.19.127.139



MTA Config File: tftp://[10.19.96.1]/cm001596cb1a09/nuera.bin






SubOption 3 Service Provider’s SNMP Entity: ALPS.TS.LAB.ARRISI.COM



SubOption 6 Kerberos Realm Realm (FQDN):




Return Status: 456

security Displays PCSEC security parameters.

Example:

[110] system> securitysecuritySECURITY Parameters:

Prov mode SNMPv2 is enabledIPSEC . . I PSEC is fully disabled.VSEC . . . DisabledUOIT . . . ON (telephone line index is 7 and 8)


242 Chapter 5

Return Status: 163

dhcpPkts Displays both cable modem DHCP parameters and MTA DHCP parametersfor the most recent DHCP event sequence. This command is equivalent tothe MTA cmDhcpACK anddhcpACK commands combined.

qos Displays the CallP Service Flow Information and packet statistics.

Example:

[111] system> qos

qos

Line LC State CallP State

---- ----------- -----------

1 I DLE EP_IS

2 I DLE EP_IS

Payload Header Suppression for voice calls is OFF (due to provisioning)

SFID Service Class Name Direction Primary Flow Packets

---------- ------------------ ---------- ------------ --------

67 Upstream Yes 169363

68 Upstream No 2376

69 Downstream Yes 0

70 Downstream No 0

Return Status: 1

registration Displays the CM Booting/Registration state.

Example:

[113] system> registration

registration

CM State: Telephony-AC Power Iso OFF Reg Complete

Complete | Docsis-Downstream Scanning

Complete | Docsis-Downstream Ranging

Complete | Docsis-Upstream Ranging

Complete | Docsis-DHCP

Complete | Docsis-TFTP

Complete | Docsis-Data Reg Complete

Complete | Telephony-DHCP

Complete | Telephony-TFTP

Complete | Telephony-Reg with Call Server

Complete | Telephony-Reg Complete



Telemetry: Unavailable

Values are:

Unavailable

Invalid

Shutdown Warning

Battery Reversed/Shorted

Battery Low-Replace-AC Fail

Battery Low-Replace

Battery Low AC Fail

Battery Low

Battery Missing

AC Fail-Replace Battery

Replace Battery

AC Fail

Normal Telemetry

Return Status: 0

alt_table Displays the CM ALT table.

Example:

[114] system> alt_tablealt_tablefree alt entries = 125MAC: 00 00 ca bb 1e 40 | Interface: LVEND 33 3 70003MAC: 00 00 ca bb 1e 41 | Interface: LVEND 33 3 47233MAC: 00 01 5c 22 0a 04 | Interface: LVEND 33 3 72062. . .

Return Status: 0

end_table Displays the bridge end table.

Example:

[115] system> end_tableend_tableEndTable[1] = BrgEndDevice Object: name : b rgEnd.Device Object: unit : 3 2.Device Object: desc : L ocal Bridge END Driver.Device Object: pDevice : 9 4f06350.Receive RTN : 9 42212d8.Attached : 1.Semaphore ID : 94eec390.Net Func Tbl : 9432d674.multiList : 0.nMulti : 0.


244 Chapter 5

Net Pool ID : 9 4f062c0.

EndTable[2] = cableDevice Object: name : c able.Device Object: unit : 0 .Device Object: desc : E ND Template Driver..Device Object: pDevice : 9 4eeba70.Receive RTN : 9 42212d8.Attached : 1.Semaphore ID : 94eeba40.Net Func Tbl : 9432edfc.multiList : 94fffc00.nMulti : 0.Net Pool ID : 9 4eeb9d0.

EndTable[10] = WVENDDevice Object: name : .Device Object: unit : 0 .Device Object: desc : .Device Object: pDevice : 0 .Receive RTN : 9 4042648.Attached : 0.Semaphore ID : 0.Net Func Tbl : 9432f418.multiList : 0.nMulti : 0.Net Pool ID : 9 4cd56c0.

EndTable[16] = appDevice Object: name : .Device Object: unit : 0 .Device Object: desc : .Device Object: pDevice : 0 .Receive RTN : 9 4042648.Attached : 0.Semaphore ID : 0.Net Func Tbl : 9432f464.multiList : 0.nMulti : 0.Net Pool ID : 9 4cad8f0.

Return Status: 0

cable_netpool Displays the cable netPool statistics.

Example:

[116] system> cable_netpool

cable_netpool

type number



--------- ------

FREE : 190

DATA : 2

HEADER : 0

SOCKET : 0

PCB : 0

RTABLE : 0

HTABLE : 0

ATABLE : 0

SONAME : 0

ZOMBIE : 0

SOOPTS : 0

FTABLE : 0

RIGHTS : 0

IFADDR : 0

CONTROL : 0

OOBDATA : 0

IPMOPTS : 0

IPMADDR : 0

IFMADDR : 0

MRTABLE : 0

TOTAL : 192

number of mbufs: 192

number of times failed to find space: 0

number of times waited for space: 0

number of times drained protocols for space: 0

__________________

CLUSTER POOL TABLE

_______________________________________________________________________________

size clusters free usage

-------------------------------------------------------------------------------

1520 96 96 56865

-------------------------------------------------------------------------------

Return Status: 80

emac_netpool Displays the emac netPool statistics.

Example:

[117] system> emac_netpool

emac_netpool

type number

--------- ------

FREE : 258

DATA : 0

HEADER : 0

SOCKET : 0

PCB : 0

RTABLE : 0


246 Chapter 5

HTABLE : 0

ATABLE : 0

SONAME : 0

ZOMBIE : 0

SOOPTS : 0

FTABLE : 0

RIGHTS : 0

IFADDR : 0

CONTROL : 0

OOBDATA : 0

IPMOPTS : 0

IPMADDR : 0

IFMADDR : 0

MRTABLE : 0

TOTAL : 258

number of mbufs: 258

number of times failed to find space: 0

number of times waited for space: 0

number of times drained protocols for space: 0

__________________

CLUSTER POOL TABLE

_______________________________________________________________________________

size clusters free usage

-------------------------------------------------------------------------------

1564 258 192 66

-------------------------------------------------------------------------------

Return Status: 80

unalign Displays unaligned read/writes.

Example:

[118] system> unalignunalign

Unaligned Writes: 14Unaligned Reads: 2

Return Status: 21

eth_dump Displays the firmware and hardware Ethernet buffer information.



bad_map Toggles bad map handling.

Example:

[129] system> bad_map

bad_map

Bad Map discard toggle forced to ON.

Return Status: 37

[130] system> bad_map

bad_map

Bad Map discard toggle reverting to SNMP default (most likely OFF)

Return Status: 67

toggle_concat Toggles concatenation in DOCSIS 1.0 mode.

Example:

[131] system> toggletoggleConcatenation in DOCSIS 1.0 allowed

Return Status: 36

[132] system> toggletoggleConcatenation in DOCSIS 1.0 not allowed

mac_filter Displays the hardware MAC filter table.

Example:

[125] system> mac_filtermac_filterMAC Filter 01: 00:00:ca:bb:1e:40MAC Filter 02: 00:00:ca:bb:1e:41

Return Status: 1

mem_pools Displays the ARRIS memory pools.

Example:

[126] system> mem_pools

mem_pools

32 byte pool: 100 total 98 available lowWaterMark = 98




248 Chapter 5





4096 byte pool: 4 t otal 4 available lowWaterMark = 4




RTP alloc counters: 0, 0, 0, 0, 0, 0, 0, 0

MEM_semTake_fails = 0

MEM_semGive_fails = 0

RTP_semTake_fails = 0

RTP_semGive_fails = 0

RTP_reloads = 0

RTP last 5 reload times

=======================

0) timestamp: EMPTY

1) timestamp: EMPTY

2) timestamp: EMPTY

3) timestamp: EMPTY

4) timestamp: EMPTY

pGeneralPool_=0x94fd21c0

pRtpPool_=0x94fc7fb0

Return Status: 21

serial Displays the Telephony Modem serial number.

Example:

[127] system> serialserialSerial Number: 471BGE2180F004F

Return Status: 32

rang e Displays range delay offset.

Example:

[ 1 3] system> rangeRange Delay: 11700

Return Status: 20



sm_debug Syntax:sm_debug [-s | -t | -d flag]

Enables or disables state machine debugging output. The parameters are:

(none)Displays the current debugging state.

-sEnable or disable SYNC state machine debugging.

-tEnable or disable TSM state machine debugging.

-dEnable or disable detailed SYNC debugging.

flag1 to enable debugging,0 to disable.

bpi_debug Displays BPI debugging information.

For this command to have effect, report level 9 must be enabled (using +9),and BPI (or BPI+) must be enabled in the configuration file.

cl i_timeout Displays the CLI inactivity timeout, set by thearrisCmDevCLITimeout MIBobject.

Module Sub-Mode Commands

You can enter a Module sub-mode command without entering Module sub-mode by preceding any of the following commands with/ module . In Mod-ule sub-mode, the prompt ismodule>.


module_table Displays the pointers to the module tables.

Example:

[ 3 6] module> module_tablemodule_tablePtr 0x94588b90 PCableNULLNULLPtr 0x9458cba0 NCDOCSISReturn Status: 0


250 Chapter 5

pcable_table Displays the pointers to the PacketCable tables.

Example:

[ 3 7] module> pcable_tablepcable_tablePtr 0x944bae50Ptr 0x943dda2cPtr 0x9447969c. . .Ptr 0x944915bcPtr 0x941e1054Ptr 0x94459c38Return Status: 0

wlan_table Displays the pointers to the WLAN Tables.

Example:

[ 4 6] module> wlan_tablewlan_tableNot initializedReturn Status: 0

ncdocsis_tables Displays the pointers to the non-critical DOCSIS tables.

Example:

[ 4 7] module> ncdocsis_tablesncdocsis_tablesPtr 0x9456b200Ptr 0x9456d210Ptr 0x9456b750. . .Ptr 0x94571f78Ptr 0x94571d38Ptr 0x94571d60Return Status: 0



MTA Sub-Mode Commands

You can enter an MTA sub-mode command without entering MTA sub-modeby preceding any of the following commands with/ mta. In MTA sub-mode,the prompt isMTA>.


replevel (repl) Syntax:replevel + | - level

Enables or disables the specified report level. The following levels apply forthe MTA:

• 0: lists all types of traces

• 1: Main S.M

• 2: MTA DHCP

• 3: MTA TFTP

• 4: MTA SNMP

• 5: MTA Security

• 6: MTA Database

• 7: MTA Syslog

• 8: All MTA Report Levels

Note: CM Report Level 29 (Application) must be ON to enable MTA reportlevels.

Example:

[ 1 ]Console> co

MAIN> repl 29repl 2921:37:34 RT 10 tCLI Saving parameters to flashReport levels ON: 29

MAIN> 21:37:36 RT 03 tFLASH NVM Write

MAIN> exitexitExiting console mode.


252 Chapter 5

Return Status: 0

[ 2 ] C onsole> mtamta[ 3 ] MTA>

[ 7 ] MTA> repl 2repl 221:42:33 RT 10 tCLI Saving parameters to flashReport levels ON: 2

mac-addr Displays the MTA Mac Address.

Example:

[148] MTA> mac-addrmac-addr

MTA MAC ADDRESS = 0:0:ca:bb:1e:41pktcMtaDevMacAddress = 0.0.ca.bb.1e.41SM_mta_mac_addr = 0.0.0.0.ca.bb.1e.41

Return Status: 0

ip-parms Displays the MTA IP Parameters.

Example:

[149] MTA> ip-parmsip-parmsMTA IP PARAMETERS˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜Mta Device IP Addr = [ 10.1.35.170]Mta Device IP SubnetMask = [255.255.255.128]Mta Device IP Gateway = [ 10.1.35.254]Return Status: 0

disFQDN Displays the MTA FQDN.

Example:

[150] MTA> disFQDNdisFQDNMta Device FQDN = mta170s7.dev35Return Status: 0



devparms Displays the serial number, hardware version, and the device type identifier.

Example:

[151] MTA> devparms

devparms

Display MTA Device parameter

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜

Mta Device Serial Number = 471BGE2180F004F

Mta Device Type Identifier = pktc1.0:051D0101000201020901010B0903050607

08090A0B0C0C01000D0101100109

Return Status: 0

config Displays the MTA configuration file.

Example:

[152] MTA> config

config

MD5 Dump Utility

#




#

# MTA Parameters








#

# Line 9 Parameters


















254 Chapter 5











#





#




























#





Return Status: 0



provstate Displays the MTA provisioning state.

Example:

[ 1 4] MTA> provstate

provstate

Mta Device Provisioning State = passWithWarnings (4)

Return Status: 0

provmethod Displays the ARRIS MTA provisioning method.

Example:

[154] MTA> provmethod

provmethod

Mta Device Provisioning Method Indicator = packetCableMinusKDC(2)

Return Status: 0

ftr sw Displays the current MTA feature switch value.

Example:

[ 9 ] MTA> ftrswftrswMTA Feature Switch is currently 0x0

opt177 Displays the sub-options of option 177.

Example:

[155] MTA> opt177

opt177

Dhcp option 177

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜

SubOptin 3 Service Provider’s SNMP Entity = NA-ALPS.DEV44

Return Status: 0

mtaDhcpACK Displays the DHCP parameters for the most recent DHCP event sequence.This command is useful in situations where it would be difficult to use apacket sniffing application.

Use thecmDhcpACK command to display cable modem DHCP parameters.


256 Chapter 5

If the command is executed after the initial Telephony Modem boot-up andbefore the first IP address lease renewal, the command displays the contentsof the DHCP OFFER, REQUEST, and ACK packets used by the MTA duringits boot-up sequence, including the DHCP packet’s header, option code andsuboption code information.

If the command is executed after an IP address lease renewal (either aRENEW or a REBIND), the command displays the DHCP REQUEST andACK packets used for the most recent lease renewal.

Note: This information overwrites the REQUEST and ACK packets from themost recent boot-up or lease renewal sequence. However, the displayedDHCP OFFER contents is still the OFFER used during the most recent boot-up sequence.

Example:

[ 3 ] MTA> dhcp

Dhcp OFFER

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜

Message type (op) = 2



Message hops (hops) = 0

Transaction ID (xid) = 0x148087c3

Seconds elapsed since addr acq or renewal (secs) = 0

Flags (flags) = 0x0

MTA client IP Address (ciaddr) = 0.0.0.0

MTA client IP Address (yiaddr) = 10.1.44.156

Next server IP (siaddr) = 10.1.44.251

Relay agent IP (giaddr) = 10.1.44.99

Client HW Address (chaddr) = 00:00:ca:cb:23:e7

Server host name (sname) = 10.1.44.251

Boot file name (file) = 0000cacb23e7.bin


Option 53 (TLV): 35 01 02 (DHCP_OFFER)

Option 54 (TLV): 36 04 0a012cfb

Option 51 (TLV): 33 04 00000078

Option 58 (TLV): 3a 04 0000003c

Option 59 (TLV): 3b 04 00000069

Option 01 (TLV): 01 04 ffffff00

Option 12 (TLV): 0c 06 6d7461313536

Option 15 (TLV): 0f 07 7377322e6c6162

Option 03 (TLV): 03 04 0a012cfe

Option 02 (TLV): 02 04 ffffc7c0

Option 06 (TLV): 06 08 0a012cfa0a012cfa

Option 07 (TLV): 07 04 0a012cf9

Option 122 (TLV): 7a 22

Option 122 SubOption 03 (TLV): 03 14 000b616c6f706173657276657205646576353000

Option 122 SubOption 06 (TLV): 06 07 05444556353000

Option 122 SubOption 08 (TLV): 08 01 1e

Option 177 (TLV): b1 25



Option 177 SubOption 04 (TLV): 04 0d 5b31302e312e34342e3235305d




Dhcp REQUEST

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





Transaction ID (xid) = 0x270c


Flags (flags) = 0x0






Server host name (sname) =

Boot file name (file) =



Option 57 (TLV): 39 02 0240

Option 51 (TLV): 33 04 00000078

Option 60 (TLV): 3c 46 706b7463312e303a3035314430313031303030323031303230

3930313031304230393033303530363037303830393041304230433043303130303044303

13031313030313039

Option 55 (TLV): 37 08 0c0f01030206077a

Option 61 (TLV): 3d 07 010000cacb23e7

Dhcp ACK

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





Transaction ID (xid) = 0x270c


Flags (flags) = 0x0






Server host name (sname) = 10.1.44.251

Boot file name (file) = 0000cacb23e7.bin


Option 53 (TLV): 35 01 05 (DHCP_ACK)



258 Chapter 5

Option 51 (TLV): 33 04 00000078

Option 58 (TLV): 3a 04 0000003c

Option 59 (TLV): 3b 04 00000069


Option 12 (TLV): 0c 06 6d7461313536

Option 15 (TLV): 0f 07 7377322e6c6162

Option 03 (TLV): 03 04 0a012cfe


Option 06 (TLV): 06 08 0a012cfa0a012cfa

Option 07 (TLV): 07 04 0a012cf9


Option 122 SubOption 03 (TLV): 03 14 000b616c6f706173657276657205646576353000


Option 122 SubOption 08 (TLV): 08 01 1e






Return Status: 0

mtaEnableLog Syntax:mtaEnableLog flag

Enables or disables logging of DHCP messages.Use 1 to enable logging(default), or0 to disable logging.

mtaDispLog Displays stored DHCP messages.

Example:

[ 4 ] MTA> mtaDisplayLog

mtaDisplayLog

************** MTA_DHCP LOG 1 **************

2007-4-26,10:45:51.0

Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1

Hardware Address Type: 1

Hardware Address Length: 6

Hops: 0

Transaction ID: 141632055

Seconds Elapsed: 0

Bootp Flags: 0

ciaddr: 0.0.0.0

yiaddr: 0.0.0.0

siaddr: 0.0.0.0

giaddr: 0.0.0.0

chaddr: 00.00.ca.3a.c1.2e

Host Name:



Filename:


Option 53 (TLV): 35 01 01 (DHCP_DISCOVER)

Option 57 (TLV): 39 02 03d8

Option 43 (TLV): 2b 5e 0204454d5441040e32303033323531323432303346580502303206

06352e312e36360704352e303108030000ca0906544d343032500a19417272697320496e7465

726163746976652c204c2e4c2e432e1f060000ca3ac12e200400000201

Option 60 (TLV): 3c 48 706b7463312e303a30353145303130313030303230313032303930

3130313042303630313033303530363038303930433031303030443031303131303031303931

32303230303031

Option 55 (TLV): 37 08 0c0f01030206077a

Option 61 (TLV): 3d 07 010000ca3ac12e

************** MTA_DHCP LOG 2 **************

2007-4-26,10:45:53.0


. . .

mtaClearLog Clears the DHCP log.

cmDhcpACK Displays the cable modem DHCP parameters for the most recent DHCPev ent sequence. Use thedhcpACK command to display MTA DHCP param-eters.

Example:

[ 2 ] MTA> cmDhcp

cmDhcp

CM Dhcp OFFER

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





Transaction ID (xid) = 0x6ccc63d


Flags (flags) = 0x0

CM client IP Address (ciaddr) = 0.0.0.0

CM client IP Address (yiaddr) = 10.1.35.25



Client HW Address (chaddr) = 00:15:96:00:11:ee


Boot file name (file) = /cm0015960011ee/chris_cm_gupi.bin



Option 54 (TLV): 36 04 0a01321e


260 Chapter 5

Option 51 (TLV): 33 04 00014e60

Option 67 (TLV): 43 21 2f636d3030313539363030313165652f63687269735f636d5f67

7570692e62696e


Option 03 (TLV): 03 04 0a01237e

Option 02 (TLV): 02 04 ffffb9b0

Option 04 (TLV): 04 04 0a01321e

Option 07 (TLV): 07 04 0a01321e

Option 06 (TLV): 06 04 0a01321e


Option 122 SubOption 01 (TLV): 01 04 ffffffff

CM Dhcp REQUEST

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜







Flags (flags) = 0x0










Option 57 (TLV): 39 02 03d8

Option 54 (TLV): 36 04 0a01321e

Option 50 (TLV): 32 04 0a012319

Option 51 (TLV): 33 04 00014e60

Option 60 (TLV): 3c 56 646f63736973312e313a30353234303130313031303230313031

3033303130313034303130313035303130313036303130313037303130663038303131303039

30313030306130313031306230313038306330313031

Option 55 (TLV): 37 0b 42430103020407060c0f7a

Option 61 (TLV): 3d 07 010015960011ee

Option 43 (TLV): 2b 5c 020345434d030845434d3a454d5441050230320605352e312e39

0704352e303108063030303043410906544d353032470a19417272697320496e746572616374

6976652c204c2e4c2e432e040f353954424d55343433323031313538

CM Dhcp ACK

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜









Flags (flags) = 0x0







Boot file name (file) = /cm0015960011ee/chris_cm_gupi.bin



Option 54 (TLV): 36 04 0a01321e

Option 51 (TLV): 33 04 00014e60

Option 67 (TLV): 43 21 2f636d3030313539363030313165652f63687269735f636d5f677

570692e62696e


Option 03 (TLV): 03 04 0a01237e

Option 02 (TLV): 02 04 ffffb9b0

Option 04 (TLV): 04 04 0a01321e

Option 07 (TLV): 07 04 0a01321e

Option 06 (TLV): 06 04 0a01321e



Return Status: 0

cmEnableLog Syntax:cmEnableLog flag

Enables or disables CM DHCP logging.Use1 to enable logging, or0 to dis-able.

cmDispLog Displays the CM DHCP log.

Example:

[ 1 5] Cable Modem> cmDispLog

cmDispLog

************** CM_DHCP LOG 1 **************

1970-1-1,0:0:15.0




Hops: 1

Transaction ID: 0

Seconds Elapsed: 0

Bootp Flags: 0

ciaddr: 0.0.0.0


262 Chapter 5

yiaddr: 10.19.127.1

siaddr: 10.19.96.1

giaddr: 10.19.127.61

chaddr: 00.15.a2.1a.72.06

Host Name:

Filename: /cm0015a21a7206/gm.bin



Option 54 (TLV): 36 04 0a136001

Option 51 (TLV): 33 04 00000e10

Option 67 (TLV): 43 16 2f636d3030313561323161373230362f676d2e62696e

Option 01 (TLV): 01 04 ffffffc0

Option 03 (TLV): 03 04 0a137f3e


Option 04 (TLV): 04 04 0a136001

Option 07 (TLV): 07 04 0a136001

Option 06 (TLV): 06 04 0a136001




Option 177 SubOption 01 (TLV): 01 11 5b3235352e3235352e3235352e3235355d

************** CM_DHCP LOG 2 **************

1970-1-1,0:0:16.0


. . .

cmClearLog Clears the CM DHCP log.

confurl Displays the URL of the MTA configuration file.

Example:

[156] MTA> confurl

confurl

Mta Device Configuration File URL = tftp://[10.1.44.250]/cm0000cabb1e40

/sn07_mta.bin

Return Status: 0

num-endpnts Displays the number of endpoints on the device.

Example:

[157] MTA> num-endpntsnum-endpntsNumber Of Mta Device End Point = 2Return Status: 0



endpnt-status Syntax:endpnt-status endpnt

Displays the status of the specified endpoint.

Example:

[164] MTA> endpnt-status 1endpnt-status 1Display End point 1 status TBDReturn Status: 0

codex Displays the available CODECs.

Example:

[165] MTA> codexcodex

Following is the list of supported CODECs.Index SigDevCodecType MaxAvail NCS CodecType

1 g729 2 G7292 g729E 2 G729E3 pcmu 4 PCMU4 g726at16 2 G726-165 g726at24 2 G726-246 g726at32 2 G726-327 g726at40 2 G726-408 g728 2 G7289 pcma 4 PCMA

Return Status: 0

resetMTA Resets the MTA portion of the device.

getSig Syntax:getSig param

Displays signalling configuration parameters.The paramcan be one of thefollowing:

--help Shows a list of valid parameters.R0Cadence Shows ring cadence 0.R1Cadence Shows ring cadence 1.R2Cadence Shows ring cadence 2.R3Cadence Shows ring cadence 3.R4Cadence Shows ring cadence 4.R5Cadence Shows ring cadence 5.R6Cadence Shows ring cadence 6.R7Cadence Shows ring cadence 7.RtCadence Shows ring cadence Rt.RsCadence Shows ring cadence Rs.


264 Chapter 5

RgCadence Shows ring cadence Rg.SigTos Shows the ToS value for call signalling.MediaTos Shows the ToS value for media stream packets.TosFormat Shows the format of the default signalling and

media ToS values.SigPor t Shows the receive port used for NCS call sig-

nalling.

Example:

[ 5 3] MTA> getSig R0Cadence

getSig R0Cadence

SigDevR0Cadence=ff ff f0 0 0 0 0 0

Arris Cadence=28 50 0 0 0 0 0 0 len=6000ms

Return Status: 0

events Displays the event log.

Example:

[166] MTA> events

events

Event Table Dump

#: <Event ID>:<Event Level> Description

1: <20000200>:<3> No Ranging Response received - T3 time-out

2: <13000100>:<3> DHCP FAILED - Discover sent, no offer received

3: <18000200>:<3> UCD invalid or channel unusable










13: <17000100>:<3> SYNC Timing Synchronization failure - Failed to

acquire QAM/QPSK symbol timing








MTA Event Table Dump

#: <Event ID>:<Event Level> Description

1: < 7>:<5> Voice Line Loop Current Change to High, Line Number = 1



2: < 7>:<5> Voice Line Loop Current Change to High, Line Number = 2

3: < 16>:<5> MTA TFTP: Successful

4: < 3>:<5> Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

5: < 3>:<5> Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS

6: < 14>:<5> Power Supply Telemetry Log - TELEMETRY NORMAL

7: < 26>:<5> MTA PROV: Successful!

8: < 14>:<5> Power Supply Telemetry Log - BATTERY TEST IN PROGRESS

Return Status: 1

clear-events Clears the event log.

Example:

[167] MTA> clear-eventsclear-events15:18:27 RT 10 tCLI Saving parameters to flashReturn Status: 0

monMib-ctrls Displays settings for the Monitoring MIB.

Example:

[ 1 0] MTA> monMib-ctrlsmonMib-ctrls

MONITORING MIB CONTROL SETTINGS˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜arrisMtaDevEnableCallpSigTrace = disable(0)arrisMtaDevSwDnldNoSvcImpact = disable(0)arrisMtaDevEnableCallSigLastMsgRpt = disable(0)

Return Status: 0

vqMetrics Syntax:vqMetrics [line [call#]]

Displays Voice Quality Monitoring metrics for the specified line and callnumber. The parameters are:

lineThe line number to display. Valid range:1 to 12. Default:1.

call#The call number to display. Valid range:1 (most recent call) to10,or 0 to display all data for this line. Default:0.


266 Chapter 5

Examples:

[ 5 ] MTA> vqMetrics 1 1vqMetrics 1 1

Call 1:

Call End Time: MON MAR 03 10:30:50 2008Call Start Time: MON MAR 03 10:30:23 2008Call Duration: 0h 0m 27sLine Number: 1Remote IP Address: 10.1.240.162CW Errors: 0CW Error Rate: 0.00e+00SNR: 40 dBMicroReflections: 19 dBcDownstream Power: 7.9 dBmVUpstream Power: 30.0 dBmVEQI Average: Call too ShortEQI Minimum: Call too ShortEQI Maximum: Call too ShortEQI Instantaneous: Call too ShortMOS-LQ: 4.1MOS-CQ: 4.1Echo Return Loss: 76 dBSignal Level: -14 dBm0Noise Level: -84 dBm0Loss Rate: 0 %Pkt Loss Concealment:StandardDiscard Rate: 0 %Burst Density: 0 %Gap Density: 0 %Burst Duration: 0 msGap Duration: 26935 msRound Trip Delay: 25 msEnd System Delay: 97 msGmin: 16 packetsR Factor: 92External R Factor: 0Jitter Buf Adaptive: AdaptiveJitter Buf Rate: 15JB Nominal Delay: 28 msJB Max Delay: 35 msJB Abs. Max Delay: 60 msRemote MOS-LQ: No Remote DataRemote MOS-CQ: No Remote DataRemote Echo Return Loss: No Remote DataRemote Signal Level: No Remote DataRemote Noise Level: No Remote DataRemote Loss Rate: No Remote DataRemote Pkt Loss Concealment:No Remote Data



Remote Discard Rate: No Remote DataRemote Burst Density: No Remote DataRemote Gap Density: No Remote DataRemote Burst Duration: No Remote DataRemote Gap Duration: No Remote DataRemote Round Trip Delay: No Remote DataRemote End System Delay: No Remote DataRemote Gmin: No Remote DataRemote R Factor: No Remote DataRemote External R Factor: No Remote DataRemote Jitter Buf Adaptive: No Remote DataRemote Jitter Buf Rate: No Remote DataRemote JB Nominal Delay: No Remote DataRemote JB Max Delay: No Remote DataRemote JB Abs. Max Delay: No Remote DataTx Packets: 1344Tx Octets: 215040Rx Packets: 1349Rx Octets: 215060Packet Loss: 0Interval Jitter: 1 ms

Return Status: 0

[ 2 3] MTA> vqMetrics 1 9vqMetrics 1 9There is no data to display for call 9

vqClear Syntax:vqClear [line]

Clears stored Voice Quality Monitoring metrics for the specified line.Thevalid range forline is 1 to 12. Omit line to clear metrics for all lines.

vqLocEnable Syntax:vqLocEnable flag

Enables or disables recording of local Voice Quality Monitoring metrics forthe entire MTA. Use1 to enable recording (default), or0 to disable.

vqRemEnable Syntax:vqRemEnable flag

Enables or disables sending of remote Voice Quality Monitoring metrics forthe entire MTA. Use 0 to specify PacketCable1.5-compliant handling(default),1 to force-disable sending remote VQM, or2 to force-enable send-ing remote VQM.


268 Chapter 5

subopt3ovrd Syntax:subopt3ovrd [setting]

Enables or disables enforcement of DHCP Option 122/177 Sub-option3.Disabling enforcement allows Touchstone firmware to accept a change to theSNMP Entity (sub-option3). Thismay be necessary for operation with cer-tain DHCP servers that re-assign SNMP entities for load-balancing.Thiscommand is equivalent to setting thearrisMtaDevDhcpOptionOverrideobject.

Use asettingof 1 to enable enforcement, or2 to disable enforcement.Omitthesettingto display the current setting.

opt51ovrd Syntax:opt51ovrd [setting]

Configures exclusion of DHCP Option 51 in DHCP requests for CM, MTA,or both. This command is equivalent to setting thearrisCmDhcpOp-tion51Override object.

The allowed values forsettingare:

Value Description

1 (off) Include Option 51 in all Request messages.2 (onCm) Exclude Option 51 in CM Request messages.3 (onMta) Exclude Option 51 in MTA Request messages.4 (onCmAndMta) Exclude Option 51 in both CM and

MTA Request messages.

CM Sub-Mode Commands

You can enter a CM sub-mode command without entering CM sub-mode bypreceding any of the following commands with/ cm. In CM sub-mode, theprompt isCable Modem>.


cmDhcpACK Displays the CM DHCP Offer, and most recent DHCP REQ-ACK, traffic.

Example:

[ 1 2] Cable Modem> cmDhcpACK

cmDhcpACK

CM Dhcp OFFER

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜







Transaction ID (xid) = 0x0


Flags (flags) = 0x0





Client HW Address (chaddr) = 00:15:a2:1a:72:06


Boot file name (file) = /cm0015a21a7206/gm.bin



Option 54 (TLV): 36 04 0a136001

Option 51 (TLV): 33 04 00000e10



Option 03 (TLV): 03 04 0a137f3e


Option 04 (TLV): 04 04 0a136001

Option 07 (TLV): 07 04 0a136001

Option 06 (TLV): 06 04 0a136001





CM Dhcp REQUEST

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





Transaction ID (xid) = 0xfbc


Flags (flags) = 0x0










Option 57 (TLV): 39 02 03d8

Option 51 (TLV): 33 04 00000e10


270 Chapter 5

Option 60 (TLV): 3c 78 646f63736973322e303a30353335303130313031303230313

0323033303130313034303130313035303130313036303130313037303130663038303131

3030393031303030613031303130623031313830633031303130643032303037303065303

230303130306630313031313030343030303030303034

Option 55 (TLV): 37 0c 42430103020407060c0f7ab1

Option 61 (TLV): 3d 07 010015a21a7206

Option 43 (TLV): 2b 5e 020345434d030845434d3a454d5441050230320607352e322

e3232540704362e303308063030303043410906544d353034470a19417272697320496e74

65726163746976652c204c2e4c2e432e040f373436424e35333333323030383033

CM Dhcp ACK

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





Transaction ID (xid) = 0xfbc


Flags (flags) = 0x0







Boot file name (file) = /cm0015a21a7206/gm.bin



Option 54 (TLV): 36 04 0a136001

Option 51 (TLV): 33 04 00000e10



Option 03 (TLV): 03 04 0a137f3e


Option 04 (TLV): 04 04 0a136001

Option 07 (TLV): 07 04 0a136001

Option 06 (TLV): 06 04 0a136001





Return Status: 0



cmDevFtrSw Displays the CM Feature Switch.

Example:

[ 1 3] Cable Modem> cmDevFtrSwcmDevFtrSwCM Dev Modem Feature Switch is currently 0x20


Enables or disables CM DHCP logging.Use1 to enable logging, or0 to dis-able.


Example:

[ 1 5] Cable Modem> cmDispLog

cmDispLog

************** CM_DHCP LOG 1 **************

1970-1-1,0:0:15.0




Hops: 1

Transaction ID: 0

Seconds Elapsed: 0

Bootp Flags: 0

ciaddr: 0.0.0.0

yiaddr: 10.19.127.1

siaddr: 10.19.96.1

giaddr: 10.19.127.61

chaddr: 00.15.a2.1a.72.06

Host Name:

Filename: /cm0015a21a7206/gm.bin



Option 54 (TLV): 36 04 0a136001

Option 51 (TLV): 33 04 00000e10



Option 03 (TLV): 03 04 0a137f3e


Option 04 (TLV): 04 04 0a136001

Option 07 (TLV): 07 04 0a136001

Option 06 (TLV): 06 04 0a136001






272 Chapter 5

************** CM_DHCP LOG 2 **************

1970-1-1,0:0:16.0


. . .


DHCP Sub-Mode Commands

You can enter a DHCP sub-mode command without entering DHCP sub-mode by preceding any of the following commands with/ dhcp .

mtaDhcpACK Displays the MTA DHCP Offer message, and the most recent DHCP REQ-ACK exchanges.

Example:

[ 5 ] D ynamic Host Configuration Protocol> mtaDhcpACK

mtaDhcpACK

MTA Dhcp OFFER

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





. . .

MTA Dhcp REQUEST

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





. . .

MTA Dhcp ACK

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





. . .

Return Status: 0



mtaEnableLog Syntax:mtaEnableLog flag

Enables MTA DHCP logging. The flag is 1 to enable logging (the default),or 0 to disable logging.

mtaDispLog Displays the MTA DHCP log.

Example:

[ 7 ] D ynamic Host Configuration Protocol> mtaDispLog

mtaDispLog

************** MTA_DHCP LOG 1 **************

2007-8-28,6:24:23.0




Hops: 0


Seconds Elapsed: 0

Bootp Flags: 0

ciaddr: 10.19.127.141

yiaddr: 10.19.127.141

siaddr: 10.19.96.1

giaddr: 0.0.0.0

chaddr: 00.15.a2.1a.72.07

Host Name:

Filename: cm0015a21a7206/cs2k2-4.bin



Option 54 (TLV): 36 04 0a136001

Option 51 (TLV): 33 04 00000e10

Option 12 (TLV): 0c 08 6373326b32343031

Option 15 (TLV): 0f 11 74732e6c61622e6172726973692e636f6d


Option 03 (TLV): 03 04 0a137fbe


Option 06 (TLV): 06 04 0a136001

Option 07 (TLV): 07 04 0a136001


Option 122 SubOption 03 (TLV): 03 19 0004414c5053025453034c4142064152524953

4903434f4d00

Option 122 SubOption 06 (TLV): 06 13 025453034c41420641525249534903434f4d00


************** MTA_DHCP LOG 2 **************

2007-8-28,6:54:23.0





274 Chapter 5

. . .

mtaClearLog Clears the MTA DHCP log.

cmDhcpACK Displays the CM DHCP Offer message, and the most recent DHCP REQ-ACK exchanges.

Example:

[ 7 9] Dynamic Host Configuration Protocol> cmDhcpACK

cmDhcpACK

CM Dhcp OFFER

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





. . .

CM Dhcp REQUEST

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





. . .

CM Dhcp ACK

˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜





. . .

Return Status: 0


Enables CM DHCP logging.Theflag is 1 to enable logging (the default), or0 to disable logging.




Example:

[ 8 3] Dynamic Host Configuration Protocol> cmDispLog

cmDispLog

************** CM_DHCP LOG 1 **************

2007-8-28,6:27:7.0




Hops: 0


Seconds Elapsed: 0

Bootp Flags: 0

ciaddr: 10.19.127.1

yiaddr: 0.0.0.0

siaddr: 0.0.0.0

giaddr: 0.0.0.0

chaddr: 00.15.a2.1a.72.06

Host Name:

Filename:



Option 57 (TLV): 39 02 03d8

Option 51 (TLV): 33 04 00000e10

Option 60 (TLV): 3c 78 646f63736973322e303a3035333530313031303130323031303230

3330313031303430313031303530313031303630313031303730313066303830313130303930

3130303061303130313062303131383063303130313064303230303730306530323030313030

6630313031313030343030303030303034

Option 55 (TLV): 37 0b 42430103020407060c0f7a

Option 61 (TLV): 3d 07 010015a21a7206

Option 43 (TLV): 2b 5e 020345434d030845434d3a454d5441050230320607352e322e3232

540704362e303308063030303043410906544d353034470a19417272697320496e7465726163

746976652c204c2e4c2e432e040f373436424e35333333323030383033

************** CM_DHCP LOG 2 **************

2007-8-28,6:27:7.0




Hops: 0

. . .



276 Chapter 5

DSP Sub-Mode Commands

You can enter a DSP sub-mode command without entering DSP sub-mode bypreceding any of the following commands with/ dsp . In DSP sub-mode, theprompt isDSP>.


dimdbg Syntax:dimdbg subcommand

Displays or sets DSP debugging information.

dimdbg opt

Syntax:dimdbg opt value

Sets one or more DSP options. The value is a hexadecimal number consist-ing of one or more of the following bits, ORed together.

Value Description

1 Don’t reset on DSP failure8 Disable timeout in DSP download states

10 Useemulator to download code (before Micro’s download)20 Don’t send status requests, don’t expect responses40 Verify download80 Init DSP memory before download

100 Dodummy access on each block before download200 DSPDiagnostic Code is running400 Sendonly simple msgs to DSP800 Disableimage checksum verification

1000 Spy all params in messages2000 Treat all error indications from the DSP as fatal

dimdbg ver

Displays DSP version information.

Example:



[ 3 ] D SP> dimdbg verdimdbg verApplication Services: Gateway Media Engine 1.1.3 (Build 2)DSP 0: version = Cap 0xfc20, AER tail len 0, Rel 22.2.0.0,Build c14 , Id:0 Nov:01:2006 08:58:06, DSP VDSP,Cap2 0x26ca,Cap3 0xb, Chans 4, Security info 0x0,EC tail len 32, PCM only chans 2, Cap4 0x4100, Cap5 0xc44f,Cap6 0x15, Cap7 0x648, Cap8 0x60, Audio None, frame size 5ms,Max playout segments 32, Max conference chans 6

dimdbg stats

Syntax:dimdbg stats dsp [ channel] [clear]

Displays or clears the DSP or channel statistics. The parameters are:

dspThe DSP affected. Valid range:

TM512: 0 to 2TM508: 0 to 1Others:0

channelThe channel number. Each DSP supports two channels per line.Valid range:0 to 7, or the keyword all to specify all channels.

clearClears the statistics on the specified channel.

Example:

[ 6 ] D SP> dimdbg stats 0dimdbg stats 0

DIM: DSP 0 Stats:to_dsp_ctl_msgs = 1to_dsp_sig_msgs = 0to_dsp_lo_prio_msgs = 0from_dsp_ctl_msgs = 3from_dsp_sig_msgs = 0from_dsp_lo_prio_msgs = 0to_dsp_msgs_dropped = 0from_dsp_msgs_dropped = 1dsp_not_responding = 0dsp_download_retries = 0dsp_dnld_chksum_error = 0dsp_wait_dnld_ack = 0to_dsp_dnld_msgs = 0from_dsp_dnld_acks = 0dsp_congestions = 0


278 Chapter 5

dimdbg dump

Syntax:dimdbg dump dsp addr length [ type] [page]

Displays DSP memory. The parameters are:

dspThe DSP number, starting from0.

addrThe starting word address of the memory to display.

lengthThe number of words to display.

type(optional) The address type:0 for data, or1 for program.

page(optional) For data blocks, the page number of memory to display.

Example:

[ 9 ] D SP> dimdbg dump 0 0 8dimdbg dump 0 0 8dsp=0, dsp_addr_w=0x0, hpi_offset_b=0x0, len_w=800000000: 9749 EBDC 49DA 8B09 5461 78A8 9A46 1276

dimdbg tcids

Syntax:dimdbg tcids [start num]

Displays a map of active TCIDs. Theparameters are:

startThe first TCID to display. Valid range:0 to 23.

numThe number of TCIDs to display.

Example:

[ 9 0] DSP> dimdbg tcids

dimdbg tcids

DIM active TCIDs:

TCID DSP Channel Timeslot CP FIFO State

Rx / Tx

1 0 0 2 / 2 n one none Voice

Return Status: 0



dimdbg poll stats

Syntax:dimdbg poll stats [dsp| all ] [chan | all ]

Displays poll period statistics for the specified DSP and channel.The defaultis to display statistics for all channels and DSPs.

The parameters are:

dspThe DSP to display. Valid range:0 to 2 on the TM512;0 to 1 onthe TM508. Use the keyword all to display all DSPs (default).

chanThe channel number to display. Valid range:0 to 7. Use thekeyword all to display all channels (default).

dimdbg set_poll

Syntax:dimdbg set_poll time

Manually set the polling period, in milliseconds.

dimdbg set_voice_poll

Syntax:dimdbg set_voice_poll flag

Enables or disables voice packet polling. Theflag is eitheroff or on .

dimdbg msg

Syntax:dimdbg msg dsp chan msgid trans_id [ params ...]

Internal use only: sends an arbitrary control message to the specified DSP.

dimdbg prof_define

Syntax:dimdbg prof_define tcid

Displays the active profile for the specified TCID.Valid range:1 to 24.

dimdbg test_poll_period

Syntax:dimdbg test_poll_period cmd thresh

Controls test polling. The parameters are:

cmdOne of:on (enable polling),off (disable polling), orprint (displaythe current status)


280 Chapter 5

threshThe threshold value, in milliseconds. The default is20.

Example:

[ 9 ] D SP> dim test_poll_period printdim test_poll_period print

test_poll_period = ontest_poll_period max = 20 mstest_poll_period min = 20 mstest_poll_period thresh = 1000 mstest_poll_period pass thresh num= 0<0ms - 2ms> number: 0<4ms - 6ms> number: 0<8ms - 10ms> number: 0<12ms - 14ms> number: 0<16ms - 18ms> number: 0<20ms - 22ms> number: 14632135<24ms - 26ms> number: 0<28ms - 30ms> number: 0<32ms - 34ms> number: 0<36ms - 38ms> number: 0< >= 40ms > number: 0

Return Status: 0

dimdbg show_reflection_pa ge

Syntax:dimdbg show_reflection_pa ge tcid [ -v lvl]

Displays the DSP reflection page. The parameters are:

tcidThe TCID to display (must be active). Valid range:1 to 24.

lvlSets the verbosity level. Valid range:0 to 9.

dimdbg power

Syntax:dimdbg power setting

Controls DSP power management. The valid settings are:



Value Description

0x0000 Disabled0x0001 ClockMgmt Control Enabled0x0002 IDLE2 Control Enabled (VDSP uses clk divide by

and/or GPD)0x0003 BothClock Mgmt and IDLE2 Enabled0x0004 Use divide by factor of 2, instead of default 4 (VDSP

only)0x0008 If IDLE2 enabled, use Global Powerdown Enabled

(VDSP only)0x0010 If IDLE2 enabled, use Clock Divide By Mode (VDSP

only)0x001A Enable both IDLE2 GPD and Divide By mode (VDSP

only)

ccudbg Not implemented.

dadbg Syntax:dadbg subcommand

DSP Allocator debugger. To enable these commands set Spy lev el 5 on theDSPA key as follows: spy 12 5

dadbg usa ge

Syntax:dadbg usa ge [dsp]

Displays DSP information and configuration.

dadbg dnld

Syntax:dadbg dnld dsp image [ channels]

Downloads a firmware image to the specified DSP.

dadbg ima ge

Syntax:dadbg ima ge img# num_channels [ num_pcm_only_channels]

Edits parameters for the specified image.You can configure the number oftotal channels and the number of PCM-only channels.


282 Chapter 5

dadbg base

Syntax:dadbg base base_dsp#

Sets the base DSP number.

dadbg chan

Syntax:dadbg chan max_chan

Sets the maximum number of channels.

dadbg overlay_pcm_lbrc

Syntax:dadbg overlay_pcm_lbrc dsp flag

Sets the Overlay PCM flag for the specified DSP. The parameters are:

dspThe DSP to display. Valid range:0 to 2 on the TM512;0 to 1 onthe TM508. Useall to display all DSPs.

flagSpecify1 to enable or0 to disable.

dadbg chan_alloc_order

Syntax:dadbg chan_alloc_order flag

Sets the channel allocation order. Specify 0 for normal order or1 for reverseorder.

dadbg sec_alloc

Syntax: dadbg sec_alloc micro_only | dsp_only | micro_dsp |dsp_micro

Modifies security parameters for packet handling.

dadbg sec_config

Syntax:dadbg sec_config dsp| micro [ none | sr tp | pktcbl | all ] [none |rtp | rtcp | all ] [max_chan_rtp] [max_chan_rtcp]

Modifies the security configuration of the Micro portion of the DSP allocator.



dadbg sec_show

Syntax:dadbg sec_show dsp

Shows the security configuration of the specified DSP allocator.

dsimdbg Syntax:dsimdbg subcommand

DSP Image commands.

dsimdbg show

Syntax:dsimdbg show [image_id level]

Displays information about the specified image. The parameters are:

levelThe amount of information to display. Default: 1 (least informa-tion). Levels at or above 4 produce highly verbose listings thatmay take sev eral minutes to display.

image_idThe image to display.

Example:

[ 3 5] DSP> dsim show2 dsp imagesImage ID=0xBABEFACEBuild:???? Rel:0.0.0.0, Id:0 unk:00:2000 00:00:00Image ID=0x00000000Build:eg1a Rel:11.1.100.9, Id:4830 Nov:03:2005 19:51:48OKReturn Status: 0

dsimdbg select

Syntax:dsimdbg select image_id flag

Enables or disables downloading of an image. The parameters are:

image_idThe image to enable or disable.

flagUse1 to disable download of a image;0 to include in the downloadlist.


284 Chapter 5

rtcpdbg Syntax:rtcpdbg inf o tcid

Displays control block information for the specified TCID.To enable thiscommand, set Spy lev el 5 on the RTCP key as follows: spy 4 5

spy Syntax: one of:spyspy [-l]spy key [ level]spy [default ]

Spy debugging commands. The options and parameters are:

(none)Shows the available subcommands and displays the current debugtable.

-lShows the valid debug level settings.

key [level]With no levelspecified, shows the level of the specified key. Spec-ify a level to set the key to that level.

defaultSets all levels to the default.

Examples:

[ 2 3] DSP> spy -l

0 => General Information

1 => Function Entry

2 => Normal Event

3 => Minor Unexpected Event

4 => Major Unexpected Event

5 => Fatal Error

6 => Spy Trace Off

[ 2 4] DSP> spy

SPY Debug Commands:

spy -- Show table

spy key -- Show level of key specfied

spy key level -- Set level

spy -l -- Show possible levels

spy default -- Set levels to default

----- ---------------- ------------------------ ------------------------

Key Level Destination

----- ---------------- ------------------------ ------------------------

( 0 ) A ll Keys Spy Trace Off dbgPort

( 1 ) R OOT Spy Trace Off dbgPort

( 2 ) I SU Spy Trace Off dbgPort

( 3 ) I SUCPDET Spy Trace Off dbgPort

( 4 ) R TCP Spy Trace Off dbgPort

( 5 ) V IM Spy Trace Off dbgPort



( 6 ) C CU Spy Trace Off dbgPort

( 7 ) C CUTONE Spy Trace Off dbgPort

( 8 ) C CUCPDET Spy Trace Off dbgPort

( 9 ) D EX Spy Trace Off dbgPort

( 1 0) DIM Spy Trace Off dbgPort

( 1 1) DIM_DNLD Spy Trace Off dbgPort

( 1 2) DSPA Spy Trace Off dbgPort

( 1 3) IPSM Spy Trace Off dbgPort

( 1 4) MTANI-IPSEC Spy Trace Off dbgPort

( 1 5) XGCP Spy Trace Off dbgPort

( 1 6) DLMM Spy Trace Off dbgPort

( 1 7) IPSECMAN Spy Trace Off dbgPort

( 1 8) VSM Spy Trace Off dbgPort

( 1 9) PMA Spy Trace Off dbgPort

dsp Syntax:dsp tcid subcommand

DSP debugging commands. The valid range fortcid is 0 to 2.

dsp tone

Syntax: one of:dsp tcid tone tele | net | both f1 a1 [ f2 a2]dsp tone off

Starts or stops a tone on the specified TCID.

download Syntax:download dsp

Downloads a core image to the specified DSP.

config Syntax:configure tcid callif

Configures a TCID. The parameters are:

tcidThe TCID to configure.Valid range:0 to 23.

callifThe callback interface:0 (manufacturing) or1 (CallP).

unconfig Syntax:unconfigure tcid

Unconfigures a TCID. The valid range for tcid is0 to 23.


286 Chapter 5

allocChannel Syntax:allocChannel line

Allocates a free channel to a line. The valid range forline is 1 to 12.

freeChannel Syntax:freeChannel line

Frees a channel allocated to the specified line. The valid range forline is 1 to12.

reqCoding Syntax:reqCoding channel

Requests coding parameters for the specified channel. The valid range forchannelis 0 to 23.

reqNullCoding Syntax:reqNullCoding channel

Requests coding with NULL parameters for the specified channel.The validrange forchannelis 0 to 23.

state Syntax:state channel state

Sets a TCID coding state. The parameters are:

channelThe channel ID to set.Valid range:0 to 23.

stateThe coding state, one of:

0: idle1: digit collect2: voice

tone Syntax:tone channel tone toNET toTELE

Starts or stops a tone on the specified channel. The parameters are:

channelThe channel number. Valid range:0 to 23.

tone0 to stop the tone,1 to start the tone.

toNETStarts or stops the tone toward the network (0 or 1).

toTELEStarts or stops the tone toward the CPE (0 or 1).



setvp Syntax: setvp tcid nom_delay [ max_delay] [min_delay] [conceal][adap_po]

Change voice playout settings only for a standing call. The parameters are:

tcidThe TCID to configure.Valid range:0 to 23.

nom_delayThe nominal delay, in milliseconds. Valid range: the packetizationrate to160 ms.

max_delayThe maximum delay, in milliseconds. Valid range: the packetiza-tion rate to160 ms.

min_delayThe minimum delay, in milliseconds. Valid range: the packetiza-tion rate to160 ms.

conceal0: none1: standard2: G711A1

adap_po0: fixed1: silence2: immediate

jittermode Syntax:jittermode mode

Changes the jitter buffer mode. The mode is1 (adaptive) or 2 (fixed).

nomjitter Syntax:nomjitter rate

Change nominal jitter buffer multiplier. The parameters are:

rate1: 1x packetization rate2: 2x packetization rate3: 3x packetization rate4: 4x packetization rate

Example:

[ 5 7] DSP> nomjitter 2

11:00:00 RT 13 tCLI Nominal VP buffer set to 2x the packetization

rate.

Return Status: 0


288 Chapter 5

maxjitter Syntax:maxjitter rate

Change the maximum jitter buffer multiplier. The parameters are:

rate1: 1x packetization rate2: 2x packetization rate3: 3x packetization rate4: 4x packetization rate

Example:

[ 5 8] DSP> maxjitter 2

11:00:00 RT 13 tCLI Maximum VP buffer set to 2x the packetization rate.

Return Status: 0

reconfig Syntax:reconfig tcid timeslot

Change the DSP channel’s timeslots. Theparameters are:

tcidThe TCID. Valid range:0 to 23.

timeslotThe starting timeslot for the channel (1-based).

echo Syntax:echo tcid setting

Changes the echo canceller setting. The parameters are:

tcidThe TCID. Valid range:0 to 23.

settingOne of the following:

0: disable1: enable2: tx_mute3: NLP disabled

nlplevel Syntax:nlplevel flag

Sets or displays the NLP level flag. Theflag can be either0 or 1 (thedefault).



echotail Syntax:echotail time

Change echo tail setting. The parameter is:

time1: 8 ms2: 32 ms

Example:

[ 6 9] DSP> echotail 1echotail 1Return Status: 0

looprx Syntax:looprx tcid setting

Enables or disables DSP receive loopback. Thisloops the network PCMback to the network. Theparameters are:

tcidThe TCID to control.Valid range:0 to 23.

setting0: disable loopback1: enable loopback

looptx Syntax:looptx tcid setting

Enables or disables DSP transmit loopback. This loops the line card PCMback to the line card. The parameters are:

tcidThe TCID to control.Valid range:0 to 23.

setting0: disable loopback1: enable loopback

rtcp_info Syntax:rtcp_info tcid

Requests RTCP information from the specified TCID.

rxtx_stat Syntax:rxtx_stat tcid clear

Display Rx/Tx statistics for the specified channel. The parameters are:

tcidThe TCID number. Valid range:0 to 23.


290 Chapter 5

clear0: do not clear statistics1: clear statistics

Example:

[ 1 4] DSP> rxtx_stat 1 0

rxtx_stat 1 1

Return Status: 0

[ 1 5] DSP> 10:25:16 RT 13 tMVX_C Rx/Tx Stats for 2

10:25:16 RT 13 tMVX_C Rx Voice Packets = 2875

10:25:16 RT 13 tMVX_C Tx Voice Packets = 2875

10:25:16 RT 13 tMVX_C Tx Silence Suppressed Frames = 0

10:25:16 RT 13 tMVX_C Rx Min Jitter = 0 ( ms)

10:25:16 RT 13 tMVX_C Rx Max Jitter = 23 ( ms)

10:25:16 RT 13 tMVX_C Rx RTP Avg Jitter = 0 ( pcm samples)

10:25:16 RT 13 tMVX_C Tx Grant Sync Dropped Frames = 0

10:25:16 RT 13 tMVX_C Tx Octets = 460000

10:25:16 RT 13 tMVX_C Rx Octets = 460000

10:25:16 RT 13 tMVX_C DTMF Tx Packets = 0

10:25:16 RT 13 tMVX_C DTMF Rx Packets = 0

10:25:16 RT 13 tMVX_C SID Rx Packets = 0

10:25:16 RT 13 tMVX_C SID Tx Packets = 0

10:25:16 RT 13 tMVX_C Tx Last Timestamp = 459800

10:25:16 RT 13 tMVX_C Tx Extended Seq Number = 0

10:25:16 RT 13 tMVX_C Tx Last Seq Number = 2874

10:25:16 RT 13 tMVX_C Tx Last Pkt Type = 0

10:25:16 RT 13 tMVX_C Rx Last Timestamp = 459800

10:25:16 RT 13 tMVX_C Rx Last Ssrc = 123

10:25:16 RT 13 tMVX_C Rx Extended Seq Number = 0

10:25:16 RT 13 tMVX_C Rx Last Seq Number = 2874

10:25:16 RT 13 tMVX_C Rx Last Pkt Type = 0

10:25:16 RT 13 tMVX_C Pkt Lost by Network = 0

10:25:16 RT 13 tMVX_C Rx P2P Packets to Hosts = 0

10:25:16 RT 13 tMVX_C Rx P2P Filtered Packets = 0

10:25:16 RT 13 tMVX_C P2P Squelched Voice Packets = 0

10:25:16 RT 13 tMVX_C Rx Net Packets = 2875

10:25:16 RT 13 tMVX_C Tx Net Packets = 2875

10:25:16 RT 13 tMVX_C Rx Last Voice Prof Idx = 0

err_stat Syntax:err_stat tcid clear

Displays error statistics for the specified channel. The parameters are:

tcidThe channel number. Valid range:0 to 23.




Example:

[ 2 0] DSP> err_stat 1 0err_stat 1 0Return Status: 0[ 2 1] DSP> 17:02:39 RT 13 tDSP Error Stats for 117:02:39 RT 13 tDSP invalid_header_count: 017:02:39 RT 13 tDSP to_micro_overflow_count: 017:02:39 RT 13 tDSP lost_enh_packet_count: 017:02:39 RT 13 tDSP no_core_packet_count: 017:02:39 RT 13 tDSP pkt_lost_by_network: 217:02:39 RT 13 tDSP invalid_mac_header_count: 017:02:39 RT 13 tDSP invalid ssrc count: 017:02:39 RT 13 tDSP invalid payload count: 017:02:39 RT 13 tDSP rx routing dropped: 017:02:39 RT 13 tDSP p2p invalid pkt count: 017:02:39 RT 13 tDSP rx seq num discont events: 717:02:39 RT 13 tDSP rx aal2 crc10 err count: 0

level_stat Syntax:level_stat tcid clear

Displays the level statistics for the specified channel. The parameters are:



Example:

[107] DSP> level_stat 1 0level_stat 1 0Return Status: 0[108] DSP> 14:26:29 RT 13 tDSP Tele levels for 114:26:29 RT 13 tDSP rx_level: -40014:26:29 RT 13 tDSP tx_level: -42014:26:29 RT 13 tDSP rx_mean: -214:26:29 RT 13 tDSP tx_mean: 014:26:29 RT 13 tDSP frame_underrun_count: 8

vp_stat Syntax:vp_stat tcid clear

Displays the voice play-out statistics for the specified channel. The parame-ters are:



292 Chapter 5


Example:

[113] DSP> vp_stat 1 0

vp_stat 1 0

Return Status: 0

[114] DSP> 14:31:02 RT 13 tDSP Voice Playout Delay Stats for 1

14:31:02 RT 13 tDSP Avg Playout Delay: 30

14:31:02 RT 13 tDSP Lost Segments: 88644

14:31:02 RT 13 tDSP Replayed Segments: 88644

14:31:02 RT 13 tDSP Idle Segments: 319931

14:31:02 RT 13 tDSP FIFO Dropped Segments: 406947

14:31:02 RT 13 tDSP Rx Segments: 16290412

14:31:02 RT 13 tDSP Rx Avg Pkt Jitter: 0 (pcm samples)

14:31:02 RT 13 tDSP Adpt PO Buf Delay Inc: 41867

14:31:02 RT 13 tDSP Adpt PO Buf Delay Dec: 52393

14:31:02 RT 13 tDSP Cell Starve Evt Cnt: 41914

14:31:02 RT 13 tDSP PO Buf Underflow Cnt: 0

echo_stat Syntax:echo_stat tcid clear

Displays the echo statistics for the specified channel. The parameters are:



Example:

[116] DSP> echo_stat 1 0

echo_stat 1 0

Return Status: 0

[117] DSP> 14:33:36 RT 13 tDSP Px Level: -41.6250

14:33:36 RT 13 tDSP Py Level: -39.0625

14:33:36 RT 13 tDSP Pe Level: -39.1250

14:33:36 RT 13 tDSP Estimated ERL: 32.8750

14:33:36 RT 13 tDSP Acom Estimate: 32.8750

14:33:36 RT 13 tDSP P[06,13] 0x0010 0x6dd0 0x0000 0x0000 0x0000 0x0000

0x000d 0x75ef

14:33:36 RT 13 tDSP P[14,21] 0x004f 0x7a10 0x012e 0xd4b3 0x0000 0x0000

0x0380 0x0002

14:33:36 RT 13 tDSP P[22,29] 0x0000 0x0000 0x0000 0xf26c 0x0030 0x000a

0x0015 0x0006

14:33:36 RT 13 tDSP P[30,37] 0x0020



gain_req Syntax:gain_req channel

Displays the gain settings for the specified channel. The parameter is:

channelThe channel number. Valid range:1 to 24.

Example:

[119] DSP> gain_req 1gain_req 1Return Status: 0[120] DSP> 14:36:23 RT 13 tDSP DSP Gains for 1:14:36:23 RT 13 tDSP tx_dg: +014:36:23 RT 13 tDSP rx_dg: +014:36:23 RT 13 tDSP tx_ag: -25614:36:23 RT 13 tDSP rx_ag: -25614:36:23 RT 13 tDSP rx_sec_ag: -25614:36:23 RT 13 tDSP lcd: +014:36:23 RT 13 tDSP side_tg: +15

ecpath_coeff Syntax:ecpath_coeff channel filter start_index num_coeffs

Displays the echo path coefficients.

traffic Syntax:traffic flag

Starts or stops the traffic simulator. Use0 to stop the simulator,1 to start it.

Example:

[104] DSP> traffic 1Traffic started on 1 and 2Traffic started on 3 and 4Traffic started on 5 and 6Traffic started on 7 and 8

restar t Reset the DSPs and download a core image.

mft_open Syntax:mft_open line

Opens a line with voice coding. The valid range forline is 1 to 24.

mft_close Syntax:mft_close line

Closes a line. The valid range forline is 1 to 24.


294 Chapter 5

detect_tone Syntax:mft_detect line flag

Enables or disables tone detection. The parameters are:

lineThe line number. Valid range:1 to 24.

flag0 to disable tone detection,1 to enable it.

cps Syntax:cps setting

Enables or disables NLP constant power signal detection.This commandaffects thearrisMtaDevDspCpsSetting MIB object.

Enter0 to disable, or1 to enable. When enabled, the echo canceller disen-gages immediately when a high-level constant power signal, such as afax/modem tone or DTMF digit (used for alarm panel data transmissions), isdetected.

Example:

[ 7 ] D SP> cps ?Usage: cps <setting>

<setting> : 0 disable: 1 e nable

Current setting: Enable

Return Status: 1

[ 1 0] DSP> cps 110:34:59 RT 13 tCLI nlp cps set to Enable.

Return Status: 0

vbdbitmap Syntax:vbdbitmap lines

Enables or disables jitter buffer override for the selected lines.The linesparameter is a 12-bit hexidecimal value; the valid range is0 to 0xfff . Setbit 0 to enable jitter buffer override for line 1 and so forth.

vbdmin Syntax:vbdmin bufsize

Sets the minimum jitter buffer size for Voice Band Data (fax or modem)calls. Valid range:10 to 160; must be less than the nominal jitter buffer size.Default:20.



vbdnom Syntax:vbdnom bufsize

Sets the nominal jitter buffer size for Voice Band Data (fax or modem) calls.Valid range:10 to 160; must be less than the maximum jitter buffer size andgreater than the minimum jitter buffer size. Default:70.

vbdmax Syntax:vbdmax bufsize

Sets the maximum jitter buffer size for Voice Band Data (fax or modem)calls. Valid range:10 to 160; must be greater than the nominal jitter buffersize. Default: 160.

customjitter Syntax:customjitter flag

Enables or disables custom jitter buffer settings.Theflag is either1 to enablecustom settings, or0 to disable.

custommin Syntax:custommin minjitter

Displays or sets the minimum custom jitter buffer size, in milliseconds.Thevalid range forminjitter is 5 to 160, in multiples of 5ms. Default:5.

customnom Syntax:customnom nomjitter

Displays or sets the nominal custom jitter buffer size, in milliseconds.Thevalid range fornomjitter is 5 to 160, in multiples of 5ms. Default:10.

custommax Syntax:custommax maxjitter

Displays or sets the maximum custom jitter buffer size, in milliseconds.Thevalid range formaxjitter is 5 to 160, in multiples of 5ms. Default:60.

info Displays DSP and TCID information.

jitsim Sub-Mode These DSP commands control the Jitter Simulator. You can enter a jitsimsub-mode command without entering jitsim sub-mode by preceding any ofthe following commands with/ dsp jitsim . In jitsim sub-mode, the prompt isJitter Simulator>.

/

Returns to theConsole> prompt.


296 Chapter 5

enable

Enables the jitter simulator.

Example:

[ 8 3] Jitter Simulator> enableenableJitter Simulator: ENABLEDPacket Loss Mode: INSTANT ONLYPacket Jitter Mode: INSTANT ONLYPLEASE NOTE: MAX delay that can be induced by jittersimulator is 35*pkt_rate msSimulator is single-threaded.Results will vary withmore than one call upReturn Status: 0

disable

Disables the jitter simulator.

Example:

[ 8 4] Jitter Simulator> disabledisableJitter Simulator: DISABLEDPLEASE NOTE: MAX delay that can be induced by jittersimulator is 35*pkt_rate msSimulator is single-threaded.Results will vary withmore than one call upReturn Status: 0

settings

Displays the jitter simulator’s current mode and settings.

Example:

[ 8 7] Jitter Simulator> settings

settings

Jitter Simulator: ENABLED

Packet Loss Mode: INSTANT ONLY

Packet Jitter Mode: INSTANT ONLY

PLEASE NOTE: MAX delay that can be induced by jitter simulator

is 35*pkt_rate ms

Simulator is single-threaded.

Results will vary with more than

one call up

Return Status: 0



drop

Syntax:drop packets

Instant RTP packet dropper. The parameter is:

packetsnumber of packets to drop

Example:

[ 8 9] Jitter Simulator> drop 2drop 2Packet(s) to drop: 2Return Status: 0

delay

Syntax:delay time

Delays the next packet by the specified time. The parameter is:

timedelay time in ms

Example:

[ 9 1] Jitter Simulator> delay 10delay 10Next packet delay: 10 msReturn Status: 0

loss_off

Disables special loss modes.

Example:

[ 9 2] Jitter Simulator> loss_off

loss_off





is 35*pkt_rate ms



one call up

Return Status: 91


298 Chapter 5

loss_fixed

Syntax:loss_fixed packets time

Enables fixed packet loss mode. The parameters are:

packetsnumber of packets to drop

timedelay time in ms

Example:

[ 9 4] Jitter Simulator> loss_fixed 2 100

loss_fixed 2 100


Packet Loss Mode: FIXED

Time between packet loss bursts: 100 ms

Number of packets to drop: 2



is 35*pkt_rate ms



one call up

Return Status: 0

loss_random

Syntax:loss_random percentage

Enables random packet loss mode. The parameter is:

percentagepercentage of time to drop random packets

Example:

[ 9 9] Jitter Simulator> loss_random 10

loss_random 10


Packet Loss Mode: RANDOM

% of t ime that loss will occur: 10%



is 35*pkt_rate ms



one call up

Return Status: 0



jit_off

Disables special jitter modes.

Example:

[101] Jitter Simulator> jit_off

jit_off





is 35*pkt_rate ms



one call up

Return Status: 91

jit_fixed

Syntax:jit_fixed time

Enable fixed jitter mode. The parameter is:

timeThe induced oscillating delay, in milliseconds.

Example:

[103] Jitter Simulator> jit_fixed 10

jit_fixed 10



Packet Jitter Mode: FIXED

Oscillating delay time: 10 ms


is 35*pkt_rate ms



one call up

Return Status: 0

jit_shift

Syntax:jit_shift time percentage

Enables shift jitter mode. The parameters are:

timeThe time, in milliseconds, to shift a group of packets.


300 Chapter 5

percentageThe percentage of each second to shift the group of packets.

Example:

[106] Jitter Simulator> jit_shift 5 25

jit_shift 5 25



Packet Jitter Mode: SHIFT

Shift delay time: 5 ms

Length of shift (per s): 250 ms


is 35*pkt_rate ms



one call up

Return Status: 0

jit_burst

Syntax:jit_burst time percentage

Enables burst jitter mode. The parameters are:

timetime in ms of constant delay

percentagepercentage of each second to insert the constant delay

Example:

[109] Jitter Simulator> jit_burst 5 25

jit_burst 5 25



Packet Jitter Mode: BURST

Interpkt delay time: 5 ms

Length of burst (per s): 250 ms


is 35*pkt_rate ms



one call up

Return Status: 0



jit_random

Syntax:jit_random time percentage

Enables random jitter mode. The parameters are:

timemax time in ms of random delay

percentagepercentage of time to insert the random delay

Example:

[115] Jitter Simulator> jit_random 5 10

jit_random 5 10



Packet Jitter Mode: RANDOM

% of t ime that jitter will occur: 10%

Max pkt delay: 5 ms


is 35*pkt_rate ms



one call up

Return Status: 0

jit_random_win

Syntax:jit_random_win mindelay maxdelay percentage

Enables random window jitter mode. The parameters are:

mindelayminimum time, in millisconds, of random delay

maxdelaymaximum time, in millisconds, of random delay

percentagepercentage of time to insert the random delay

jit_rolling

Syntax:jit_rolling max_delay delta percentage

Enables rolling jitter mode. The parameters are:

max_delaymaximum rolling delay value


302 Chapter 5

deltatime in ms that the rolling delay is increased by

percentagepercentage of each second the rolling delay is increased by thedelta

Example:

[119] Jitter Simulator> jit_rolling 10

2 25

jit_rolling 10 2 25



Packet Jitter Mode: ROLLING

Max pkt delay: 10 ms

Delay delta per pkt: 2 ms

Length of roll (per s): 250 ms


is 35*pkt_rate ms



one call up

Return Status: 0

debug

Debug jitter simulator.

Example:

[121] Jitter Simulator> debug

debug





is 35*pkt_rate ms



one call up

Toggle: 0

Timer: 0

Tick: 0

Instant Pkts 2 Drop: 2

Instant Delay: 10 ms

Delay Calc: 0 ms

Current ms of delay: 0 ms

Return Status: 0



vp_stat

Syntax:vp_stat tcid clear

Displays the voice play-out statistics for the specified channel. The parame-ters are:



Example:

[113] DSP> vp_stat 1 0

vp_stat 1 0

Return Status: 0

[114] DSP> 14:31:02 RT 13 tDSP Voice Playout Delay Stats for 1

14:31:02 RT 13 tDSP Avg Playout Delay: 30

14:31:02 RT 13 tDSP Lost Segments: 88644

14:31:02 RT 13 tDSP Replayed Segments: 88644

14:31:02 RT 13 tDSP Idle Segments: 319931

14:31:02 RT 13 tDSP FIFO Dropped Segments: 406947

14:31:02 RT 13 tDSP Rx Segments: 16290412

14:31:02 RT 13 tDSP Rx Avg Pkt Jitter: 0 (pcm samples)

14:31:02 RT 13 tDSP Adpt PO Buf Delay Inc: 41867

14:31:02 RT 13 tDSP Adpt PO Buf Delay Dec: 52393

14:31:02 RT 13 tDSP Cell Starve Evt Cnt: 41914

14:31:02 RT 13 tDSP PO Buf Underflow Cnt: 0

CallP Sub-Mode Commands

You can enter a CallP sub-mode command without entering CallP sub-modeby preceding any of the following commands with/ callp . In CallP sub-mode, the prompt isCall Processing>.


dds Displays the size of CallP data structures.

Example:

[ 5 ] C all Processing> ddsdds

Size of lines[0] = 112612


304 Chapter 5

Size of cxPool[0] = 3680Size of tcidPool[0] = 2000Size of nePool[0] = 312

dlr Syntax:dlr line n

Prints some or all of the contents of the line record. The parameters are:


n0 (default): dump basic line state information.

1: dump all call processing information related to the line

2: dump all call processing and non call processing (line card, DSP,datapath) information related to the line

Example:

[ 1 9] Call Processing> dlr 1 0dlr 1 0Line Number (1-based) = 1Endpoint State = In S erviceLinecard State = TalkHave A-Link = TRUEDialing Method Override = No Dialing Method overrideOnhook Transmission Enabled = FALSEOnhook Transmission Pending = FALSEMy IP Address = 10.1.35.170

Return Status: 0

dmq Dumps CallP-related Message Queue information.

Example:

[ 1 9] Call Processing> dmqHigh Water Marks...

Line Card Queue: 21 of 80. Current: 0Line Card Timer Queue: 8 of 20. Current: 0CallP Queue: 8 of 80. Current: 0CallP CallAgnt Queue: 4 of 80. Current: 0

Return Status: 45



dst Prints the call processing and administrative states of all lines.The state isone of the following:

State Description

EP_IS InServiceEP_RST Restartin progressEP_DISC DisconnectedEP_OOS Outof Service

Example:

[ 2 0] Call Processing> dstLine State ifIndex ifAdminStatus operStatus------------------------------------------------------------

1 2 (EP_RST ) 9 UP UP2 2 (EP_OOS ) 10 UP DOWN3 4 (EP_IS ) 11 UP UP4 4 (EP_IS ) 12 UP UP5 4 (EP_IS ) 13 UP UP6 4 (EP_IS ) 14 UP UP7 4 (EP_OOS ) 15 DOWN DOWN8 4 (EP_OOS ) 16 DOWN DOWN

chst Syntax:chst line state [ force]

Changes the CallP state of the line. The parameters are:


stateThe new state for the line; one of:

Value State

0 No state change1 Out of Service2 Intermediate state for taking In Service3 Null (idle)4 Call Init5 Call Received6 Call Inactive7 Call Active8 QoS Create9 QoS Modify

10 RemoteDisconnect11 LocalDisconnect


306 Chapter 5

forceUse1 to force the line to change to the new state,0 otherwise.

dlid Prints call processing log IDs.

Example:

[ 3 1] Call Processing> dliddlidDump callp log idsCALLP_SYS=21CALLP_EPP=22CALLP_DBG=23CALLP_TRC=24CALLP_TRC_EPPR=25CALLP_TRC_EPPTONE=26CALLP_TRC_EPPTMR=27CALLP_MSG=28CALLP_EVT=29CALLP_QOS_DBG=30CALLP_QOS_ERR=31LOG_SWERR=53CALLP_DYN=32CALLP_STATS=33CALLP_DNS=34Return Status: 0

callpEnblLog Syntax:callpEnblLog flag

Enables or disables CallP signalling logging.The flag is either1 to enablelogging, or0 to disable logging.

callpDispLog Displays the CallP signalling log.

Example:

[ 1 1] Call Processing > callpDispLog

callpDispLog

************** MGCP LOG 1 **************

2007-1-23,16:33:46.0

RSIP 1 aaln/[email protected] MGCP 1.0 NCS 1.0

RM: restart

************** MGCP LOG 2 **************

2007-1-23,16:33:46.0

200 1 OK

************** MGCP LOG 3 **************

2007-1-23,16:33:46.0



RSIP 2 aaln/[email protected] MGCP 1.0 NCS 1.0

RM: restart

************** MGCP LOG 4 **************

2007-1-23,16:33:46.0

rqnt 1 aaln/[email protected] mgcp 1.0 ncs 1.0

x: 0

q: loop

r: hf(i), hd(n)

************** MGCP LOG 5 **************

2007-1-23,16:33:46.0

200 1 OK

************** MGCP LOG 6 **************

2007-1-23,16:33:46.0

200 2 OK

************** MGCP LOG 7 **************

2007-1-23,16:33:46.0

rqnt 2 aaln/[email protected] mgcp 1.0 ncs 1.0

x: 1

q: loop

r: hf(i), hd(n)

callpClrLog Erases the CallP signalling log.

trace Syntax:trace component enable

Enables or disables CallP tracing of the selected component.The parametersare:

componentOne of the following:

Value Description

0 Callp Connection FSM Trace1 Japanese Caller ID State Trace2 Traffic Debugging State Trace3 Signals Processing State Trace4 CMS-initiated VMWI State Trace5 CMS-initiated Caller ID State Trace6 Fax or Modem Detection State Trace7 Quarantine Buffer Processing Trace8 DSP Handling Trace9 Echo Cancellation Processing Trace


308 Chapter 5

Value Description

10 CallProcessing Message (i.e. NCS) Trace11 Trace dialed digits12 Trace RFC2833 event processing13 Trace RTP/RTCP Statistics Gathering14 Trace Ring Generation15 Trace Gain Control Adjustments16 Trace Signaling (SIP/NCS) Errors17 Trace NCS Msg Round Trip Delay18 Trace SIP/NCS Registration19 Trace NCS Message History20 Trace SIP Callleg Messages21 Trace SIP Subscription Messages22 Trace SIP Transaction Messages23 Trace CallP Message Queue Processing24 Trace SIP Error Messages99 ALL Traces

enable0: off1: on

Example:

[ 3 3] Call Processing> trace 1 1trace 1 1Japanese CID trace enabledReturn Status: 0

mgcp Syntax:mgcp bitmap

Controls NCS call tracing. The parameter is:

bitmapOne or more bit values that select the messages to trace:

0x0000 = off0x0001 = full NCS message trace0x0002 = CX messages and responses only (reduced)0x0004 = incoming non-CX messages only (reduced)0x0008 = outgoing non-CX messages only (reduced)0x0010 = RX/TX ACK messages only (reduced)0x0100 = use LOG_it

Example:

[ 3 7] Call Processing> mgcp 1mgcp 1MGCP message trace enabled



Return Status: 0

chang e_ne Syntax:chang e_ne line

(NCS only) Changes the notified entity for the specified line.

setgain Syntax:setgain tone [ val]

Sets or displays the gain of the specified tone. This command affects thearrisMtaDevGainControl MIB object. The parameters are:

toneOne of the following:

• lt (local tones)

• nt (ringback and other network tones)

• fsk (CID and VMWI tones)

• cas (CAS tones)

• ldtmf (DTMF tones toward the CPE)

• ndtmf (DTMF tones toward the network)

• rx (receive audio)

• tx (transmitted audio)

valThe change to the tone, in dBm.Omit this parameter to show thecurrent gain setting for the specified tone.

Example:

[ 4 ] C all Processing> setgain ntsetgain ntMIB value for nt is 0

Return Status: 0

ftr sw Syntax:ftr sw [bitmap]

Displays or sets the Call Processing feature switch. If you do not specify abitmap value, theftr sw command displays the current settings.

Example:

[ 4 4] Call Processing> ftrsw

ftrsw




310 Chapter 5


























Return Status: 0

dtmf Syntax:dtmf [value]

Sets or (with no parameter) displays the current CallP DTMF relay setting.The value may be one of the following:

1 RFC2833, no CallP reporting

2 RFC2833, with CallP reporting

3 DTMF voice with CallP reporting

4 DTMF burst with CallP reporting

Example:

[ 4 5] Call Processing> dtmfdtmfCALLP_DTMF_RELAY_SETTING is currently 3Return Status: 0



dmon Displays information about event messages between the MTA and the CMS.

Example:

[ 9 9] Call Processing> dmon

dmon

Call Agent Socket information:

CALLP_CallAgentSocket = 24

CPInitRetries = 0

CountofInitFailed = 0

CountofSuccessiveInitFailed = 0

RF Communications up = TRUE

MTA Registration Complete = TRUE

MTA IP Address Lost = FALSE

Largest NCS message sent = 93 bytes

Largest NCS message received = 45 bytes

Last NCS message received from CMS ...

Last NCS received from CMS ...

CRCX 022450135 aaln/[email protected] MGCP 1.0 NCS 1.0

C: 022450135

L: p:20, a:PCMU, s:off, e:on

X: 040101135

M: sendrecv

R: hu,hf(I)

v=0

c=IN IP4 10.1.240.163

m=audio 7002 RTP/AVP 0

Last NCS message saved in history ...

(null)

Last NCS message attempted to send before disconnect ...

200 22450135 OK

I: 19

v=0

o=- 6932078 6932078 IN IP4 10.19.127.139

s=-

c=IN IP4 10.19.127.139

t=0 0


b=AS:80

a=mptime:20

a=ptime:20

a=rtpmap:0 PCMU/8000/1

a=X-pc-csuites-rtp:60/50

a=X-pc-csuites-rtcp:80/70

a=sqn: 0


312 Chapter 5

a=cdsc: 1 audio RTP/AVP 0 8 15 18 96 97 98 2 99 101

a=cpar: a=fmtp:18 annexb=no

a=cpar: a=rtpmap:96 G729E/8000/1

a=cpar: a=rtpmap:97 G726-16/8000/1

a=cpar: a=rtpmap:98 G726-24/8000/1

a=cpar: a=rtpmap:2 G726-32/8000/1

a=cpar: a=rtpmap:99 G726-40/8000/1

a=cpar: a=rtpmap:101 telephone-event/8000/1

a=cpar: a=fmtp:101 0-15,144,149,159

a=cdsc: 11 image udptl t38

a=cpar: a=T38FaxVersion:0

a=cpar: a=T38FaxRateManagement:transferredTCF

a=cpar: a=T38FaxMaxDatagram:160

a=cpar: a=T38FaxUdpEC:t38UDPRedundancy

Message Delay...

Message Sample Size: 46

Average Response Delay: 14 ms

Average Deviation: 1 ms

Num Successful Msgs to CMS 46

Num Unsuccessful Msgs to CMS 0

Num Successful Msgs from CMS 194

Num Unsuccessful Msgs from CMS 3

Num Times Lost MTA IP Address 0

Total Potential No/Slow Dialtone...

Line 1 = 0

Line 2 = 1

Total Potential No/Slow Answer...

Line 1 = 0

Line 2 = 0

QUARANTINED EVENT COUNTS...

Num Quarantined Events - NOTIFICATIION 0

Num Quarantined Events - DISC_NOTIFICATION 0

Num Quarantined Events - LOCKSTEP 0

Num Quarantined Events - PROC_LOCKSTEP_LINE 0

Num Quarantined Events - PROC_LOCKSTEP_CX 1

Num Quarantined Events - TDMIN 0

Num Quarantined Events - PERM_ERROR 0

Num DSP Resets[1] 0

Num DSP Resets[2] 0

Num Times Lost MTA IP Address 0

Total Potential No/Slow Dialtone...

Line 1 = 0

Line 2 = 1

Total Potential No/Slow Answer...

Line 1 = 0



Line 2 = 0

Total Potential IPDT No Alert Due To No RFC2833 Ring Request...

Line 1 = 0

Line 2 = 1

Total Potential IPDT No Alert Due To Wrong RFC2833 Message Received before Ring Request...

Line 1 = 0

Line 2 = 0

Total Potential IPDT No Alert Due To DLCX Received (may be VMWI)...

Line 1 = 0

Line 2 = 1

Total Potential IPDT No Alert Due To Offhook (glare)...

Line 1 = 0

Line 2 = 0

Total Potential IPDT Slow Answer Due To Late Ring Request...

Line 1 = 0

Line 2 = 0

Total Attempted IPDT Originations...

Line 1 = 8

Line 2 = 14

Total Attempted IPDT Terminations...

Line 1 = 0

Line 2 = 1

Dialed Number History...

Line 1:

Dialed Number History for Line 1:

Call 1:Incoming Call



Call 4:3060199

Call 5:999


Call 7:21

Line 2:

Dialed Number History for Line 2:








314 Chapter 5





QUARANTINED EVENT COUNTS...

Num Quarantined Events - NOTIFICATION 0

Num Quarantined Events - DISC_NOTIFICATION 0

Num Quarantined Events - LOCKSTEP 0

Num Quarantined Events - PROC_LOCKSTEP_LINE 0

Num Quarantined Events - PROC_LOCKSTEP_CX 1

Num Quarantined Events - TDMIN 0

Num Quarantined Events - PERM_ERROR 0

Error codes sent to CMS...

Error Code Count (max = 255)

-------------------------------

200 172

250 22

401 3

Error codes received from CMS...

Error Code Count (max = 255)

-------------------------------

200 46

Reason codes sent to CMS via MTA initiated DLCX...

Reason Code Count (max = 255)

-------------------------------

Line 1 is offhook...

Line 2 is onhook and idle...

conn_rec Syntax:conn_rec conNum

Displays the connection record structure for a connection. The parameter is:

conNumThe connection number. Valid range:1 to 4, or 0 to specify allconnections.

Example:

[ 4 9] Call Processing> conn_rec 4

conn_rec 4

Connection Related Info...

Connection Number (0 based) = 3

Owned by line (1-based) = 1

Connection State = 5: QOS_CX_ACT

Connection ID = 0x3

pMsg = NULL

qos_pMsg = NULL



Bandwidth Lost Reason = NONE

Stale Connection Flag = FALSE

DSP Related Info...

Connection owns pTcid resource...

tcid = 1

line (verified) = 1

My RTP Port = 59584

DSP Line Mode = 2: DSP_digit_collect_state

DSP Net Mode = 3: DSP_voice_state

Actual DSP Mode = 3: DSP_voice_state

DSP Closing = FALSE

DSP Opening = FALSE

DSP Resetting = FALSE

DSP Reset Pending = FALSE

Target DSP Mode = 0: DSP_closed_state

DSP TONE Detected = no dsp tones detected

Echo Cancellation Status = Enabled

TX Mute = FALSE

Active Tone On Network (on) = FALSE

Active DTMF Tone On Network = FALSE

Tone On Network in progress = FALSE

Network Tone On Both DSPs = FALSE

Active Tone On Endpoint = FALSE

DTMF Caller ID IN Progress = FALSE

CAS Tone In Progress = FALSE

Am I In Use = TRUE

Associated = TRUE

Tied to line = TRUE

Last DTMF Digit = No Digit

Waiting For Connection Statistics = FALSE

Waiting For DLCX Resp Delay Timer = FALSE

Requested Info mask = 0x0

Connection Mode = 4: SENDRECV

Provisional Response Sent = FALSE

LCD Changed On Prov Response = FALSE

Call ID = 35000F35000B54FD5F2D

txRtpPayLoadType = 0

rxRtpPayLoadType = 0

Local Connection Options String = p:20, a:PCMU, dq-gi:9F41AFA3,

sc-rtp:60/50,

sc-rtcp:80/70

Remote Connection Descriptor...

remoteRtpp = 0xa0123ac (10.1.35.172)

remoteRtpStr = 10.1.35.172

remoteSdp = ...

v=0

o=- 86967192 86967192 IN IP4 10.1.35.172

s=-

c=IN IP4 10.1.35.172

t=0 0


316 Chapter 5


b=AS:80

a=mptime:20

a=ptime:20

a=rtpmap:0 PCMU/8000/1

a=sqn: 0

a=cdsc: 1 audio RTP/AVP 0 8 15 18 96 97 98 2 99 100

a=cpar: a=rtpmap:96 G729E/8000/1

a=cpar: a=rtpmap:97 G726-16/8000/1

a=cpar: a=rtpmap:98 G726-24/8000/1

a=cpar: a=rtpmap:99 G726-40/8000/1

a=cpar: a=rtpmap:100 telephone-event/8000/1

a=cpar: a=fmtp:100 0-15,144,149,159

a=cdsc: 11 image udptl t38

a=cpar: a=T38FaxVersion:0

a=cpar: a=T38FaxRateManagement:transferredTCF

a=cpar: a=T38FaxMaxDatagram:160

a=cpar: a=T38FaxUdpEC:t38UDPRedundancy

Multiple Connection Data...

connection data = 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

connections = 0

tcid_connect_mode = 0: NO MODE

Internal Flags...

Connection Active (send/receive) = TRUE

Transmitting RTP To Network = TRUE

Muting RX for FAX = FALSE

OK to Modify CX = TRUE

LCO Info...

Got Local ptime = FALSE

Got Remove ptime = FALSE

Codec Negotiated = FALSE

Type Of Service Byte = 0

Echo Cancellation (NONE/ON/OFF) = 0

Silence Supression (NONE/ON/OFF) = 0

Stat Request Active flag = STAT_IDLE

Fax Stats Request Active = FALSE

QoS Related Info...

Down Stream SFID = 0

UP Stream SFID = 0

Got Gate ID Flag = TRUE

Gate ID = 9f41afa3

Got Resourcd ID Flag = FALSE

Resource ID = 0

Resource Reservation = 0

Processing QoS Flag = FALSE

T38..................

T38 Capability Negotiated = NO_FAX

T38 Switch Pending = FALSE

CA Controlled T38 Possible = FALSE

T38 Media Mode = VOICE



T38 LS Redundancy Level = 4

T38 HS Redundancy Level = 1

FAX Stats Request Counter = 0

fax_stat_req_active = FALSE

Return Status: 0

tcid_rec Syntax:tcid_rec tcid

Displays the TCID record information. The parameter is:

tcidThe TCID to display. Valid range:1 to 24, or 0 to display allTCIDs.

Example:

[ 5 4] Call Processing> tcid 1

TCID Number : 0

tcid = 1

line (verified) = 1

My RTP Port = 58680

DSP Line Mode = 2: D SP_digit_collect_state

DSP Net Mode = 3: D SP_voice_state

Actual DSP Mode = 3: D SP_voice_state

DSP Closing = FALSE

DSP Opening = FALSE

DSP Channel Coding = FALSE

DSP Channel Configured = TRUE

DSP Channel Coding Pending = FALSE

Sending RTCP BYE = FALSE

DSP Failed = FALSE

DSP Failed Counter = 0

DSP Failed Error = 0

Target DSP Mode = 0: D SP_closed_state

DSP TONE Detected = no d sp tones detected

Echo Cancellation Status = Enabled

TX Mute = FALSE

Active DTMF Tone On Network = FALSE

Active DTMF Tone On Line = FALSE

Tone On Network in progress = FALSE

DTMF Caller ID IN Progress = FALSE

CAS Tone In Progress = FALSE

Am I In Use = TRUE

BR Local Tone Active = FALSE

BR Network Tone Active = FALSE

Modify Datapath during BYE = FALSE

setupDspStuff during BYE = FALSE

dsp_coding_type = VOICE

Last DTMF Digit = No Digit

FAILURE INDICATORS...

Num BR tone interruptions = 0


318 Chapter 5

Num TO tone restarts = 0

rtcp_info Syntax:rtcp_info conNum

Display the RTCP information for the specified connection.The parameteris:

conNumThe connection number. Valid range:1 to 24, or 0 to specify allconnections.

Example:

[ 5 7] Call Processing> rtcp_info 4rtcp_info 4our ssrc : 14225989cname : 4-0update_rate : 0n_pkts_to_net : 4099n_pkts_to_port : 4095n_pkts_to_dsp : 4095n_pkts_seen_before_dsp : 0n_pkts_seen_after_last_dsp : 0n_pkts_drop_s : 0n_bytes_to_net : 655840n_bytes_to_port : 655200n_bytes_to_dsp : 655200n_rtcp_sent : 7n_rtcp_recv : 7n_rtcp_bad : 0n_rtcp_rb_seen : 6n_rtcp_rb_seen_bad_delay : 0est_delay : 4cum_delay : 22est_jitter : 0n_pkts_lost : 0seq_num : 3827ts : 613120n_pkts_drop_cb : 0n_pkts_drop_cb_rtcp : 0n_pkts_drop_udp_send : 0n_pkts_drop_lbt_send : 0last count for p_sent : 3832last count for p_recv : 612480last count for b_sent : 613120last count for b_recv : 0last ts : 613120last jitter : 0last last_seq : 3827last count for lost : 0next_stats : 14241727



stat_req_active : STAT_IDLErtcp_interval : 10ntp_sec : 1536ntp_fract : 1328742400other_ssrc : 100668008other p_sent : 3662other b_sent : 585920other lost : 0other jitter : 0other cname : f-0other tool : ARRIS TouchStone 4.4.24Return Status: 0

sec Syntax:sec line

(NCS only) Displays security parameters. The parameter is:


Example:

[ 5 9] Call Processing> sec 1sec 1Local Secret = NULLLocal Pad = NULLRemote Secret = NULLRemote Pad = NULLRtp Rx Key = NULLRtp Tx Key = NULLRtp Rx IV = NULLRtp Tx IV = NULLMmh Rx Key = NULLMmh Tx Key = NULLRtcp Auth Rx Key = NULLRtcp Auth Tx Key = NULLRtcp Encr Rx Key = NULLRtcp Encr Tx Key = NULLRx TimeStamp = 0Tx TimeStamp = 0Have Rx Keys = 0Have Tx Keys = 0Return Status: 21


320 Chapter 5

cpq Displays the CallP message queue, when enabled.

Example:

[ 6 4] Call Processing> cpqcpqLINENUM SOURCE EVENT------------------------0, 0, 00, 0, 00, 0, 00, 0, 0

. . .211, 4, 14211, 4, 14211, 4, 14211, 4, 14211, 4, 14

Return Status: 0

ipsec_ready Syntax:ipsec_ready line

(NCS only) Injects an IPsec READY message to the specified line.Theparameter is:


parser Syntax:parser logtype

Enables/disables parser debug logs. The parameter is:

logtype0: all off1: all on2: NCS only3: SDP only

Example:

[ 7 0] Call Processing> parser 1parser 1Return Status: 0



lineInfo Syntax:lineInfo line

Displays customer visible line information. The parameter is:


Example:

[ 7 3] Call Processing> lineInfo 1Line Number : 2Loop Reversal State : 2: S TATE_OFFConnection Number : 1

Packetization Rate : 1 0CODEC : PCMURX PAYLOAD : 0TX PAYLOAD : 0Echo Cancellation : TX MuteTX Mute: TRUE

Return Status: 0

ring Syntax:ring line cadence

Rings the phone online with the specified ring cadence. The parameters are:


cadenceThe ring cadence. See theTouchstone Telephony ProvisioningGuidefor a list of default ring cadences.

lcquer y Syntax:lcquer y line

Queries line card hook status and reports to Call Processing. The parameteris:


Example:

[ 7 6] Call Processing> lcquery 1lcquery 1Return Status: 0


322 Chapter 5

chg_state Syntax:chg_state line state

Changes the line card state. The parameters are:


stateOne of the following states:

Value State

0 CSC_OOS1 CSC_Idle2 CSC_Addr3 CSC_Talk5 CSC_FDisc6 CSC_Ring7 CSC_OnHookTx8 CSC_TipOpen

11 CSC_TrunkC12 CSC_Prot13 CSC_Diags14 CSC_PLO

chg_polarity Syntax:chg_polarity line polarity

Changes the polarity of the specified line. The parameters are:


polarity0: normal1: rev ersed

chg_alink Syntax:chg_alink line state

Changes the Alink state of the specified line. The parameters are:


state0: release1: get



chg_power Syntax:chg_power line state

Changes the power state of the specified line. The parameters are:


state0: release1: set

set_cadence Syntax:set_cadence line on1 off1 [ on2 off2 ...]

Sets a custom ring cadence for the specified line. The parameters are:


on1 off1...The ring on/off times, in milliseconds.You can specify up to fouron/off times.

scwidTest Syntax:scwidTest line num

Test SCWID on the specified linenumtimes. Thiscommand requires that acall is in progress on the specified line. The parameters are:


numThe number of times to test SCWID.

Example:

[ 9 7] Call Processing> scwidTest 1 2scwidTest 1 2SCWID test started...Return Status: 0

cid Syntax:cid line [ type]

Tests Caller ID on the specified line. The parameters are:


type0 (default) - Normal name and number1: Private caller2: Out of area


324 Chapter 5

etsi Syntax:etsi flag

Enables or disables ETSI functionality (Caller ID and tones).Specify 1 toenable ETSI or0 to disable it.

vmwi Syntax:vmwi line flag

Tests VMWI on the specified line. The parameters are:


flag0: Stop the test1: Start the test

dsp_reset Syntax:dsp_reset line [ resource]

Resets a DSP channel resource on the specified line. The parameters are:


resource0 (default): Reset the pTcid resource1: Reset the pTcidConf resource

eoc_stats Syntax:eoc_stats val

Enables or disables Syslog reporting of end-of-call statistics.This commandsets thearrisMtaDevEnableCallStatsSyslogRpt object.

The valid range ofval is: 0 (no reporting);1 (report end-of-call statistics);2(report end-of-call statistics and dump the signaling buffer); or 3 (no report-ing). Omittingval prints a usage and description of the command, and dis-plays the current object setting.

See theTouchstone Telephony Management Guidefor details about end-of-call statistics.

buf_store Syntax:buf_store [flag]

Enables or disables signaling buffer storing.

The flag is0 or 1, to disable or enable buffer storing. Omitting the flag printsa usage and description of the command, and displays the current setting.

See theTouchstone Telephony Management Guidefor details about the sig-naling buffer.



sig_trace Syntax:sig_trace flag

(NCS only) Enables or disables signaling trace.This command sets thearrisMtaDevEnableCallpSigTrace object.

The flag is0 or 1, to disable or enable tracing. Omitting the flag prints ausage and description of the command, and displays the current object set-ting.

See theTouchstone Telephony Management Guidefor details about signalingtrace.

mdfy_r tp Syntax:mdfy_r tp conn

Modifies the specified RTP connection.The conn parameter specifies theconnection to modify, or 0 to modify all connections.

ddly Syntax:ddly [time]

Sets or (with no parameter) displays the time (in milliseconds) to delay pro-cessing the DLCX for VMWI.

tones Syntax:tones country [ signal]

Displays the template for the specified country code and tone signal.Theinformation displayed includes frequencies, amplitudes, and durations.Theparameters are:

countryThe country code for the specified tone.Valid range:1 to 29, or 0to display all countries, ora to display the active country code.

signalThe tone signal to display. Valid range:1 to 69, or 0 (or omitted)to display all tones for the specified country.

See theTouchstone Telephony Provisioning Guidefor a list of valid countrycodes and common tones.

Example:

[ 6] C all Processing> tones a 22

Country : NorthAmerica33(17), tone template : 10

Element Freq1 Amp1 Freq2 Amp2 Freq3 Amp3 Freq4 Amp4 Duration

TT:10, t=BR Signal : 22 (cf) = TSG Signal of 25, NMM Sig of 9, Total Duration= 600ms :

Following to be repeated 3 times:

0 350 -130 440 -130 0 0 0 0 100

1 0 0 0 0 0 0 0 0 100

End of repeat group


326 Chapter 5

is Syntax:is line

Puts the specifiedline in service by setting theifAdminStatus MIB object.The valid range forline is 1 to 12.

Example:

[ 6 3] Call Processing> is 2is 2Putting line 2 in-service (ifAdminStatus UP)

Return Status: 0

oos Syntax:oos line

Takes the specifiedline out of service by setting theifAdminStatus MIBobject. Thevalid range forline is 1 to 12.

Example:

[ 6 4] Call Processing> oos 2oos 2Taking line 2 out-of-service (ifAdminStatus DOWN)

Return Status: 0

debug_flags Syntax:debug_flags component flag

Reads and sets internal CallP flags. Use this command only under the guid-ance of ARRIS Technical Support. The parameters are:

componentOne of the following:



Component Description

0 Allow Autonomous HST Tone1 Allow Neg ative Packet Loss2 Ignore Offhook Messages from LC3 Ignore Onhook Messages from LC4 SIP - Allow Media Desc Re-use in SDP5 Drop TX NCS Messages / ACKs6 Drop RX NCS Messages / ACKs7 Allow Autonomous Functionality (Japan)8 Allow RFC2833 with Pulse Dialing9 Allow T.38

10 IgnoreNCS Messages from Unknown CMS11 Allow Zero RTP IP in Remote SDP12 Allow Zero RTP Port in Remote SDP13 SIP- Reduce Capability Descriptor14 Allow OSI with VMWI for NA

flagEither1 to enable the specified component, or0 to disable.

rng_cad Syntax:rng_cad countryrng_cad country default[signal]

Displays ring cadences for the specified country. The parameters are:

countryOne of the country code numbers listed in AppendixC of theTouchstone Telephony Provisioning Guide, or a to display all ringcadences for the active country template, orA to display all ringcadences for all countries.

defaultUse0 to read cadences from the current MIB values, or1 to use thedefault cadences. This may be useful for debugging purposes.

signalDisplays the selected signal instead of all cadences.

Note: Only the ring cadences that have names beginning with ‘‘ l/ ’’ can bechanged through SNMP.

auto_osi Syntax:auto_osi [[delay] [flag]]

Displays or changes automatic OSI (Open Switch Interval) settings.Theparameters are:


328 Chapter 5

delayThe delay, in 100 msincrements. Valid range:0 to 100 (0 ms to10 seconds).

flagUse0 to disable automatic OSI generation, or1 to enable it.

With no parameters, displays the current settings.

sip_callleg (SIP only) Toggles SIP callleg message tracing. Messages printed includeSIP Invite and INFO messages.

sip_error (SIP only) Toggles SIP error reporting. Messages printed include error mes-sage responses.

sip_reg (SIP only) Toggles SIP registration message tracing.

sip_subs (SIP only) Toggles SIP subscription message (VMVI) tracing. This com-mand requires the ‘‘RFC3842 handshake’’ SIP feature switch to be set.

sip_trans (SIP only) Toggles SIP transaction message (VMWI) tracing.This commandrequires the ‘‘RFC3842 handshake’’ SIP feature switch to be cleared.

sip_ftr Syntax:sip_ftr [value]

(SIP only) Modifies or displays the SIP Feature Switch. This command dis-plays or modifies thesipCfgSipFeatureSwitch object. Thevalue is a hexa-decimal string; for example,0x00200000.

Example:



Call Processing> sip_ftr 0x00200000

Call Processing> sip_ftr

0x80000000: Tel URI Scheme: DISABLED

0x40000000: Use of the MTA FQDN in in header fields: DISABLED

0x20000000: Use of RFC-3842 for VMWI: DISABLED

0x10000000: Advanced Flash Features: DISABLED

0x08000000: Use RFC 3323 Privacy headers instead of anonymous from: DISABLED

0x04000000: Use the provisioned proxy addr instead of the domain: DISABLED

0x02000000: Disable Caller ID during Call Waiting: DISABLED

0x01000000: Use an IP Address of 0.0.0.0 for held SDP creation: DISABLED

0x00800000: disable 100rel support: DISABLED

0x00400000: enable SRV lookup for servers: DISABLED

0x00200000: send silent packets over held connection: ENABLED

SipFeatureSwitch is currently 0x200000

accept (SIP only) For testing only. Sends a ‘‘200 ok’’ f or a connection number.

check (SIP only) For testing only. Displays SIP stack resource usage.

Example:

[ 6 ] C onsole> callp check

callp check

res cur max alloc

--- --- --- -----

gen 5 10 56

msg 0 5 37

sub 0 0 5

not 0 0 25

Return Status: 0

qos2cp Sub-Mode These commands allow sending QoS messages to Call Processing.You canenter aqos2cp sub-mode command without enteringqos2cp sub-mode bypreceding any of the following commands with/ callp qos2cp . In qos2cpsub-mode, the prompt isSend QOS msg to CallP>.

qos

Syntax:qos line [ status]

Sends a QoS status message to Call Processing. The parameters are:


330 Chapter 5

lineThe connection number. Valid range:1 to 6.

status1: success2: failure

ppmtc2cp Sub-Mode

These commands allow sending MTCE messages to Call Processing.Youcan enter appmtc2cp sub-mode command without enteringppmtc2cp sub-mode by preceding any of the following commands with/ callp ppmtc2cp .In ppmtc2cp sub-mode, the prompt isSend PPMtce msg to CallP>.

reg

Sends a ‘‘Registration Complete’’ message to Call Processing.

is

Syntax:is line

Sends a ‘‘Take Line In Service’’ message to Call Processing. This commandaffects theifAdminStatus . The valid range forline is 1 to 12.

oos

Syntax:oos line

Sends a ‘‘Take Line Out of Service’’ message to Call Processing. This com-mand affects theifAdminStatus . The valid range forline is 1 to 12.

nosync

Sends a ‘‘CM Loss of Sync’’ message to Call Processing.

countr y

Syntax:countr y line template

Sends a ‘‘Change Country Code Template’’ message to Call Processing.Theparameters are:


templateThe country code template. See theTouchstone Telephony Provi-sioning Guidefor a list of valid templates.



ok

Syntax:ok dsp

Sends a ‘‘DSP OK’’ message to Call Processing. The parameters are:

dspThe DSP represented in the message.Valid range:0 to 2 (TM512),0 to 1 (TM508), or0 (all other models).

fail

Syntax:fail dsp

Sends a ‘‘DSP Fail’’ message to Call Processing. The parameters are:

dspThe DSP represented in the message.Valid range:0 to 2 (TM512),0 to 1 (TM508), or0 (all other models).

dpass

Syntax:dpass line

Sends a ‘‘Diagnostics Passed’’ message to Call Processing with the specifiedline number.

dfail

Syntax:dfail line

Sends a ‘‘Diagnostics Failed’’ message to Call Processing with the specifiedline number.

drequest

Syntax:drequest line

Sends a ‘‘Request Diagnostics’’ message to Call Processing with the speci-fied line number.

lc2cp Sub-Mode These commands allow sending line card messages to Call Processing.Youcan enter anlc2cp sub-mode command without enteringlc2cp sub-mode bypreceding any of the following commands with/ callp lc2cp . In lc2cp sub-mode, the prompt isSend LineCard msg to CallP>.


332 Chapter 5

onhk

Syntax:onhk line

Sends a ‘‘Line On-hook’’ message to Call Processing. The valid range forline is 1 to 12.

offhk

Syntax:offhk line

Sends a ‘‘Line Off-hook’’ message to Call Processing. The valid range forline is 1 to 12.

flsh

Syntax:flsh line

Sends a ‘‘Line Card Flash Hook’’ message to Call Processing. The validrange forline is 1 to 12.

rng

Syntax:rng line

Sends a ‘‘Line Card Ring Splash’’ message to Call Processing.The validrange forline is 1 to 12.

dsp2cp Sub-Mode These commands allow sending DSP messages to Call Processing.You canenter adsp2cp sub-mode command without enteringdsp2cp sub-mode bypreceding any of the following commands with/ callp dsp2cp . In dsp2cpsub-mode, the prompt isSend DSP msg to CallP>.

mod

Syntax:mod tcid

Sends a ‘‘DSP Modem Tone Detected’’ message to Call Processing for thespecified TCID. The parameters are:

tcidThe TCID (starting from0).

dig

Syntax:dig tcid digit



Sends a ‘‘DSP Digit Detected’’ message to Call Processing for the specifiedTCID. Theparameters are:


digitA DTMF digit. Valid range:0 to 9, a to f.

cid

Syntax:cid tcid

Sends a ‘‘DSP CallerID’’ message to Call Processing for the specified TCID.The parameters are:


cng

Syntax:cng tcid

Sends a ‘‘CNG’’ message to Call Processing for the specified TCID.Theparameters are:


v21

Syntax:v21 tcid

Sends a ‘‘V21’ ’ message to Call Processing for the specified TCID.Theparameters are:


faxcd

Syntax:faxcd tcid

Sends a ‘‘FAX Cleardown’’ message to Call Processing for the specifiedTCID. Theparameters are:



334 Chapter 5

ms

Syntax:ms tcid

Sends a ‘‘Media Start’’ message to Call Processing for the specified TCID.The parameters are:


ca_task Sub-Mode (NCS only) These commands allow control of the Call Agent task.You canenter aca_task sub-mode command without enteringca_task sub-mode bypreceding any of the following commands with/ callp ca_task . In ca_tasksub-mode, the prompt isStar t/Stop CA task>.

oca

Syntax:oca port

(NCS only) Initializes Call Agent communications on the specified port(opens communications and starts the Call Agent task).

cca

Syntax:cca port

(NCS only) Closes Call Agent communications on the specified port (closescommunications and stops the Call Agent task).

Security Sub-Mode Commands

You can enter a Security sub-mode command without entering Security sub-mode by preceding any of the following commands with/ sec. In Securitysub-mode, the prompt isPacketCable Security>.


info Displays PacketCable security information.

Example:

[ 1 8] PacketCable Security> info

info

Tickets-in-flash feature is enabled.

TGS feature is disabled.

SNMPv3 is enabled.



Full IPSEC is enabled.

MTA Report Level bitmap is 0.

Embedded TL test version of Euro IP Tel Root Cert is in context.

Flash flag is set to the embedded test version of IP Tel Root Cert.

PROV ticket will NOT be invalidated on next reboot/restart

CMS tickets will NOT be invalidated on next reboot/restart

MTA use_old_ifTable flag is on.

MtaDevPrivKey: len= 635, frontdata= 30 82 02 77 02 01 00 30 0D 06

MtaDevCert: len= 821, frontdata= 30 82 03 31 30 82 02 19 A0 03

MtaManufCert: len= 1035, frontdata= 30 82 04 07 30 82 02 EF A0 03

IpTelRootCert: len= 858, frontdata= 30 82 03 56 30 82 02 3E A0 03

KerbFlashTick: version= 986BD320

KerbFlashTick: realm org name= cableProvider

KerbFlashTick: mta fqdn= mta232.dev45

KerbFlashTick: mta ip= 10.1.45.232

KerbFlashTick: len= 0, tickhead= 00 00 00 00 00 00 00 00 00 00





Return Status: 1

ipsec_sad (NCS only) Displays the IPsec security association database.

Example:

[ 4 ] P acketCable Security> ipsec_sadipsec_sad

Security Association DB (incoming):

handle=2001 spi=1001 status=VALIDFilter Info:

src = 10.1.2.40: 0 - 65535dest = 10.1.51.201: 2427 - 2427proto = 17

Crypto Info:IPSEC Protocol: ESPIPSEC Encapsulation: TransportEncryption Algorithm: 3DESEncryption Key:

0xDC 0xDE 0x3F 0x44 0x7A 0xA9 0x72 0xDB0x2F 0xBE 0x7F 0x66 0x11 0xBD 0x1E 0x5A0x9E 0xEF 0x74 0xFE 0x3C 0x2B 0x 0 0xB0

Authentication Algorithm: SHAAuthentication Key:

0x3F 0x52 0x8E 0x E 0x8F 0x10 0x93 0x910xA9 0x27 0x1F 0x36 0x53 0x69 0xAD 0x1B0x4F 0x8A 0x51 0x6A


336 Chapter 5

Anti-Replay: EnabledReplay Window: 64Grace time: 0 (sec)Auth time : 630 (sec)Life bytes: 630

Security Association DB (outgoing):

handle=2000 spi=2133339592 status=VALIDFilter Info:

src = 10.1.51.201: 2427 - 2427dest = 10.1.2.40: 0 - 65535proto = 17

Crypto Info:IPSEC Protocol: ESPIPSEC Encapsulation: TransportEncryption Algorithm: 3DESEncryption Key:

0x2D 0x C 0x7A 0xD3 0x29 0x8D 0xE2 0x970x8A 0x49 0x5C 0xB8 0x27 0x B 0xA2 0x900x9D 0x 0 0x37 0xCB 0x 3 0xD3 0x46 0xA7

Authentication Algorithm: SHAAuthentication Key:

0xCE 0xB0 0x56 0x2B 0x4C 0xA0 0x9E 0xCB0x E 0x 1 0x57 0xA0 0x24 0xAA 0xA6 0xC70x A 0x39 0x2D 0x42

Anti-Replay: EnabledReplay Window: 64Grace time: 30 (sec)Auth time : 600 (sec)Life bytes: 600

Return Status: 1

ipsec_spd (NCS only) Displays the IPsec security policy database.

Example:

[ 2 0] PacketCable Security> ipsec_spd

ipsec_spd

Security Policy DB (3 incoming entries):

handle=1005 lvl=0 src=10.1.44.250:0-65535 dest=10.1.45.232:2427-2427

proto=17 act=pass


proto=17 act=drop


proto=17 act=pass



Security Policy DB (3 outgoing entries):


proto=17 act=pass


proto=17 act=drop


proto=17 act=pass

Return Status: 1

ipsec_db (NCS only) Displays both the IPsec security association and policy data-bases.

Example:

[ 3 ] P acketCable Security> ipsec_db

ipsec_db

Security Policy DB (4 incoming entries):


proto=17 act=pass


proto=17 act=ipsec sa=2001


proto=17 act=drop


proto=17 act=pass

Security Policy DB (4 outgoing entries):


proto=17 act=pass


proto=17 act=ipsec sa=2000


proto=17 act=drop


proto=17 act=pass

Security Association DB (incoming):

handle=2001 spi=1001 status=VALID

Filter Info:

src = 10.1.2.40: 0 - 65535

dest = 10.1.51.201: 2427 - 2427

proto = 17

Crypto Info:


338 Chapter 5

IPSEC Protocol: ESP

IPSEC Encapsulation: Transport

Encryption Algorithm: 3DES

Encryption Key:

0xDC 0xDE 0x3F 0x44 0x7A 0xA9 0x72 0xDB

0x2F 0xBE 0x7F 0x66 0x11 0xBD 0x1E 0x5A

0x9E 0xEF 0x74 0xFE 0x3C 0x2B 0x 0 0xB0

Authentication Algorithm: SHA

Authentication Key:

0x3F 0x52 0x8E 0x E 0x8F 0x10 0x93 0x91

0xA9 0x27 0x1F 0x36 0x53 0x69 0xAD 0x1B

0x4F 0x8A 0x51 0x6A

Anti-Replay: Enabled

Replay Window: 64

Grace time: 0 (sec)

Auth time : 630 (sec)

Life bytes: 630

Security Association DB (outgoing):

handle=2000 spi=2133339592 status=VALID

Filter Info:

src = 10.1.51.201: 2427 - 2427

dest = 10.1.2.40: 0 - 65535

proto = 17

Crypto Info:

IPSEC Protocol: ESP

IPSEC Encapsulation: Transport

Encryption Algorithm: 3DES

Encryption Key

0x2D 0x C 0x7A 0xD3 0x29 0x8D 0xE2 0x97

0x8A 0x49 0x5C 0xB8 0x27 0x B 0xA2 0x90

0x9D 0x 0 0x37 0xCB 0x 3 0xD3 0x46 0xA7

Authentication Algorithm: SHA

Authentication Key:

0xCE 0xB0 0x56 0x2B 0x4C 0xA0 0x9E 0xCB

0x E 0x 1 0x57 0xA0 0x24 0xAA 0xA6 0xC7

0x A 0x39 0x2D 0x42

Anti-Replay: Enabled

Replay Window: 64

Grace time: 30 (sec)

Auth time : 600 (sec)

Life bytes: 600

Return Status: 1



ipsec_stats (NCS only) Displays the IPsec action statistics.

Example:

[ 2 4] PacketCable Security> ipsec_statsipsec_statsmtani_stats.rx_total = 91mtani_stats.rx_act_drop = 0mtani_stats.rx_act_pass = 91mtani_stats.rx_act_ipsec = 0

mtani_stats.tx_total = 88mtani_stats.tx_act_drop = 0mtani_stats.tx_act_pass = 88mtani_stats.tx_act_ipsec = 0

Return Status: 1

clear_stats (NCS only) Clears the IPsec action statistics.

Example:

[ 2 5] PacketCable Security> clear_statsclear_statsReturn Status: -1804377664

MEM_stats Displays the memory utility statistics.

Example:

[179] PacketCable Security> MEM_stats

MEM_stats












RTP alloc counters: 0, 0, 0, 0, 0, 0, 0, 0

MEM_semTake_fails = 0

MEM_semGive_fails = 0

RTP_semTake_fails = 0

RTP_semGive_fails = 0


340 Chapter 5

RTP_reloads = 0

RTP last 5 reload times

=======================

0) timestamp: EMPTY

1) timestamp: EMPTY

2) timestamp: EMPTY

3) timestamp: EMPTY

4) timestamp: EMPTY

pGeneralPool_=0x94fd21c0

pRtpPool_=0x94fc7fb0

Return Status: 21

test_root For North American Telephony Modems, selects the CableLabs test certifi-cate as the NA IP Telephony Root certificate. For European TelephonyModems, selects the tComLabs test certificate as the European IP TelephonyRoot certificate.

Note: The devicemustbe reset for the certificate to take effect.

Example:

[180] PacketCable Security> test_root

test_root


CL test NA IP Tel root cert selected. Please hard-reset device.

Return Status: 64

real_root For North American Telephony Modems, selects the CableLabs real certifi-cate as the NA IP Telephony Root certificate. For European TelephonyModems, selects the tComLabs real certificate as the European IP TelephonyRoot certificate.

Note: The devicemustbe reset for the certificate to take effect.

Example:

[ 2 1] PacketCable Security> realrealCL real NA IP Tel root cert selected.Please hard-reset device.Return Status: 64



erase_tkts Erases tickets from flash storage.

Note: The device MUST be reset for this to take effect.

Example:

[ 2 2] PacketCable Security> erase_tktserase_tktsFlash ticket storage is erased. Please hard-reset device.Return Status: 58

reset_mta Resets the MTA portion of the device.

toss_pr ov Invalidates the provisioning AS tickets.

Example:

[ 2 5] PacketCable Security> toss_prov

toss_prov

Prov AS tickets are now invalid. MTA Reset is commencing.

Return Status: 0

toss_cms Invalidates the CMS AS tickets.

Example:

[ 2 7] PacketCable Security> toss_cms

toss_cms

CMS AS tickets are now invalid. MTA Reset is commencing.

Return Status: 0

toss_as (NCS only) Invalidates the Provisioning and CMS AS tickets.

Example:

[ 2 8] PacketCable Security> toss_as

toss_as

CMS/Prov AS tickets are now invalid. MTA Reset is commencing.

Return Status: 0

sec_display Displays the FSMs and tickets.

Example:

[ 3 1] PacketCable Security> sec_displaysec_displaySNMP Table EntriesEntry #0, Name = alopaservereuro.dev50State = PK_SEC_STATE_VALID


342 Chapter 5

Parent Ticket Index = 0sm_state = PK_SEC_S_IDLEerrorcode = 0no_parent_ticket = 0request_only_flag = 0

Ticket Table EntriesEntry #0State = PK_SEC_STATE_VALIDRealm Table Index = 0App server Table Index = 0Parent Ticket Index = 0as_or_tgs = 1sm_state = PK_SEC_S_IDLEerrorcode = 0no_parent_ticket = 1request_only_flag = 0

CMS Table EntriesEntry #0, Name = dshahalps.dev50Parent Ticket Index = 0ipsec_enabled = 0

IPADDR Table EntriesEntry #0 , IP ADDRESS = a012cfaState = PK_SEC_STATE_VALIDParent Ticket Index = 0ipsec_enabled = 0re_est_flag = 0in_p = 1005out_p = 1004old_in_p = 0out_sa = 0in_sa = 0old_in_sa = 0sm_state = PK_SEC_S_IDLEerrorcode = 0no_parent_ticket = 0request_only_flag = 0

REALM Table EntriesEntry #0, Name = KDC40.183clock_skew = 0list.num_of_addresses = 1Addresses[0], port = 88, ip = a012cfdlist.expiry_time = FRI MAR 25 20:37:05 2005

Ticket List :#0: Currently Used = 1Realm = KDC40.183



Names : mtaprovsrvr, alopaservereuro.dev50Validity Time Start : WED MAR 23 20:37:07 2005Validity Time End : WED MAR 30 20:37:07 2005

#1: Currently Used = 0Invalid Data in ticket









Provisioning_Realm = KDC40.183Realm_Org_Name = cableProvider

Return Status: 1

date Displays the date and time.

Example:

[ 3 0] PacketCable Security> datedateTUE MAR 04 15:04:30 2008

Return Status: 26


344 Chapter 5

Linecar d Sub-Mode Commands

You can enter a Linecard sub-mode command without entering Linecard sub-mode by preceding any of the following commands with/ lc. In Linecardsub-mode, the prompt isLinecard>.


read Syntax:read line addr [ len]

Internal use only: Reads line card memory.

write Syntax:write line address byte1 byte2 ...

Internal use only: Writes LC memory.

regdump Syntax:regdump line [ -l]

Dumps all registers in the line card.Use the-l option to generate a long for-mat dump.

Example:

[ 1 2] Linecard> reg 1

System State 0x56 rw 24

Read Signaling 0x4D g r 00 00

Interrupt Mask 0x6C g rw 00 80

Operating Conditions 0x70 rw 00

Operating Functions 0x60 rw FF

System State Config 0x68 rw 20

GX Filter Coefficients 0x80 rw A2 B0

GR Filter Coefficients 0x82 rw 42 A0

B Filter FIR Coefficients 0x86 rw AA 42 A1 2B 1A A3 39 73 - AF 3C FA 9F A9 F0

B Filter IIR Coefficients 0x96 rw 2E 01

X Filter Coefficients 0x88 rw CD F0 CD 46 22 3E 7A 8F - 23 36 22 EE

R Filter Coefficients 0x8A rw 1D 01 01 11 01 90 01 90 - 01 90 01 90 01 90

Z Filter FIR Coefficients 0x98 rw 97 AB AD 8F B5 A4 22 F5 - AA 2D

Z Filter IIR Coefficients 0x9A rw 62 2B A6 9F 01

Loop Supervision 0xC2 rw 1A 85 0E 09

DC Feed 0xC6 rw 33 05

Voice Path Gains 0x50 rw 00

Dig Imp Scaling Network 0xCA rw E8

Signal Gen A, B and Bias 0xD2 rw 01 09 E9 00 CA 39 CF 01 - 90 00 00

Signal Gen Control 0xDE rw 00



Switching Reg Params 0xE4 g rw 00 40 0B

Switching Reg Control 0xE6 g rw 09

Transmit Time Slot 0x40 rw 00

Receive Time Slot 0x42 rw 00

rread Syntax:rread line addr

Reads the specified LC register.

Example:

[ 1 6] Linecard> rread 1 0x56System State 0x56 rw 24Return Status: 0[ 1 7] Linecard> rread 1 42Receive Time Slot 0x42 rw 00Return Status: 0[ 1 8] Linecard> rread 1 0xc6DC Feed 0xC6 rw 33 05Return Status: 0

objdump Syntax:objdump line

Internal use only: Displays line object.

prov ision Syntax:prov ision [line]

Provisions the specifiedline, or all lines if not specified.

depr ov ision Deprovisions all lines.

diag Syntax:diag line

Runs diagnostics on the specified line. The valid range forline is 1 to 12.

Example:

[ 7 0] Linecard> diag 2

diag 2

Return Status: 0

[ 7 1] Linecard> 10:12:30 RT 53 tCALLP dspChannelOpened: no tcid structure

10:12:30 RT 53 tCALLP dspChannelOpened: no tcid structure

Default values used.

On_Count 2, Off_Count 200

10:12:31 RT 53 tCALLP 1:DSP Chan Closed: no pTcid (tcid = 2)

10:12:31 RT 53 tCALLP dspChannelClosed: got redundant dsp closed message

for line 1, tcid 2

10:12:31 RT 53 tCALLP 1:DSP Chan Closed: no pTcid (tcid = 1)


346 Chapter 5

10:12:31 RT 53 tCALLP dspChannelClosed: got redundant dsp closed message

for line 1, tcid 1

Diag result: 0

Stby result: 0

Feed result: 0

Responses:

Loop diags request sent for linenThe MTA has started loop diagnostics on the specified line.

Warning: Action is Service Affecting. Use’diagForce’ to force diagnos-ticsThe line is in service.You can take the line out of service manu-ally, using the CallPoos command, or use thediagForce com-mand to force the line out of service and start the diagnostics.

Loop diags request already in queueA diagnostics test is already in progress for the specified line.Wait10 to 20 secondsfor the current tests to complete before startinganother test.

Loop diags test ended for linenThe loop diagnostics have completed for the specified line.Usethedresults command to view the test results.

diagForce Syntax:diagForce line

Forces the line out-of-service, runs diagnostics on the line, then restore theprevious service state.

Use thedresults command to view the test results.

dresults Displays diagnostic results.

Example:

[ 7 4] Linecard> dresultsdresultsFV Test: ---DC--- ---AC---

Tip : ffffff92 00000000Ring: ffffffab 00000000

Hook Test: --VSAB-- --VIMT-- --VILG--Stby1: ---- 00000000 00000000Stby2: ---- 00000000 00000000Feed1: ffffe62c 00000053 ffffffe8Feed2: 00000000 00000000 00000000

Ring Test: 00000000 00000000VF Result: 0



Return Status: 17

lpdiag Syntax:lpdiag line

Starts diagnostics on the specified line. The parameter is:


Note: You must take the line out of service before starting loop diagnostics.Running loop diagnostics on a line in service results in a ‘‘Invalid State’’ f ail-ure.

From any interface, you can start loop diagnostics on a second line whilediagnostics are running on another line.However, you cannot start anotherloop diagnostics run on a line already running loop diagnostics until the testshave completed.

Use thelpresults command to see the results of the last loop diagnostics test.

Responses:

Loop diags request sent for linenThe MTA has started loop diagnostics on the specified line.

Warning: Action is Service Affecting. Use ’lpdiagForce’ to force diag-nosticsThe line is in service.You can take the line out of service manu-ally, using the CallPoos command, or use thelpdiagForce com-mand to force the line out of service and start the diagnostics.

Loop diags request already in queueA diagnostics test is already in progress for the specified line.Wait10 to 20 secondsfor the current tests to complete before startinganother test. Note that you can start a loop diagnostics test on adifferent line while the test is running on the current line.

Loop diags test ended for linenThe loop diagnostics have completed for the specified line.Usethe lpresults command to view the test results.

lpdiagForce Syntax:lpdiagForce line

Forces the specified line out of service, starts diagnostics on the specifiedline, then restores the previous line service state. The parameter is:


Use thelpresults command to view the test results.


348 Chapter 5

lpresults Syntax:lpresults [line]

Displays the results of the last loop diagnostics test.The line is the line num-ber to display; omit this parameter to display the results for all lines.

For details about loop diagnostics results, see ‘‘Running Loop Diagnostics’’on page 144.

In the following example, line1 had no phones attached during the diagnos-tics run (therefore, the Ringer Equivalency test failed); line2 has not hasdiagnostics run since the Telephony Modem was started.

[ 9 ] L inecard> lpresults

lpresults

Line Number 1 on TUE JAN 17 17:50:40 2006

Hazardous Potential PASS

T-G AC volts = 2, R-G AC volts = 3, T-G DC volts = 5, R-G DC volts = 6

Foreign EMF PASS

T-G AC volts = 2, R-G AC volts = 3, T-G DC volts = 5, R-G DC volts = 6

Resistive Faults PASS

T-G DC kohms = 1000, R-G DC kohms = 1000, T-R DC kohms = 1000

Receiver Off Hook PASS

T-R DC kohms = 1638, % non-linearity = 100

Ringer Equivalency FAIL

Ringer Equiv = 0.03

Line Number 2 on THU JAN 01 00:00:00 1970

Hazardous Potential Not Started

Foreign EMF Not Started

Resistive Faults Not Started

Receiver Off Hook Not Started

Ringer Equivalency Not Started

lpdemo Syntax:lpdemo flag

Enables or disables the loop diagnostics demo mode, which allows loop diag-nostics to run when the Telephony Modem is not ranged and registered.Enabling demo mode provides access to both the Product Details advancedweb page and access to thearrisMtaDevDiagLoopTable MIB.

See ‘‘Running Loop Diagnostics’’ on page 144for information about runningloop diagnostics.

ring Syntax:ring line re verse flag

Rings the specified line. The parameters are:

lineThe line number. Valid range:1 to 12, or * to ring all lines.



re verseSpecify0 for forward ringing or1 for reverse ringing.

flagSelect0 for off or 1 for on.

Example:

[ 8 2] Linecard> ring 1 1 1ring 1 1 1Reverse ringing ONReturn Status: 0

polarity Syntax:polar line re verse

Sets Tip/Ring polarity. The parameters are:


re verseSpecify0 for forward ringing or1 for reverse ringing.

Example:

[ 8 0] Linecard> polarity 1 1polarity 1 1Setting reverse t-r polarityReturn Status: 0

loopc Syntax:loopc [line [boost]]

Displays or sets loop current for the specified line. The parameters are:

lineThe line number. Valid range:1 to 12, or * to set all lines.

boostSpecify0 for normal loop current or1 for boost current.

With no parameters specified, theloopc command displays the loop currentsettings for each line.

Example:

[ 9 1] Linecard> loopc 1 1loopc 1 1Setting boosted loop currentReturn Status: 0

[ 9 2] Linecard> loopcloopcusage: loopc <1-based line> <boost>


350 Chapter 5

boost: 0=normal, 1=boost

Present Status:Line 1 - Loop Current Setting is BoostedLine 2 - Loop Current Setting is Normal

Return Status: 0

hook Syntax:hook line

Displays hook status for a specified line. The valid range forline is 1 to 12,or * to display all lines.

Example:

[ 3 4] Linecard> hook *hook *line 1 is offhookline 2 is onhookline 3 is onhookline 4 is onhook

Return Status: 0

tone Syntax:tone line flag

Generates PCM tone for the specified line. Not supported on all products.The parameters are:


IflagSpecify0 to stop tone or1 to start tone.

Example:

[ 1 2] Linecard> tone 1 1tone 1 1Started tone PCMReturn Status: 0

idle Not supported: Generate PCM idle.



xconnect Syntax:xconnect line1 line2 enable

Enables/disables cross connection on the two lines specified. The parametersare:

line1/line2The line numbers.Valid range:1 to 12, or * to specify all lines.

enableSpecify0 to disable cross-connect or1 to enable cross-connect.

Example:

[ 2 3] Linecard> xconnect 1 2 1xconnect 1 2 1Started 1 2 PCM XConnectReturn Status: 0

errors Displays line card errors.

Example:

[ 2 5] Linecard> errors

errors

Description Count Data Last Occurrence

- - - -

AMD clock fail 00000 0 0000:00:00.000

AMD protection 00000 0 0000:00:00.000

DC Feed Change 00000 0 0000:00:00.000

Le88 CFAIL On 00000 0 0000:00:00.000

Le88 CFAIL No Shutdown 00000 0 0000:00:00.000

Le88 Short CFAIL 00000 0 0000:00:00.000

Return Status: 0

tos Displays the status of the MTA operating system.

Example:

[ 6 ] L inecard> tos

ID | pri | events | #run | en | name--------------------------------------------------

01 | 6 | 0x0000 | 6 | ** | L2 A MD02 | 6 | 0x0000 | 11 | ** | L2 CP03 | 6 | 0x0000 | 6 | ** | L1 A MD04 | 6 | 0x0000 | 11 | ** | L1 CP05 | 5 | 0x0000 | 0 | ** | A MD SLAC06 | 2 | 0x0000 | 0 | ** | D iags

Return Status: 0


352 Chapter 5

template Syntax:template line template

Sets the line card template. The parameters are:


templateThe template number:

0 : North America57 Standard

1 : Chile

2 : Japan1

3 : Germany

4 : Netherlands/Spain/Argentina/Brazil/Columbia/Venezuela/Bel-gium/Ireland/Portugal/Poland/CzechRepublic/Sweden/Norway

5 : North America33 High

6 : Australia

7 : Austria/France/Hungary/Slovakia

8 : North America09 Med

9 : Netherlands09

10 : Israel

11 : Japan 600−4/ −8

12 : Japan 600−4 /−12

13 : Mexico/MexicoC

14 : Germany2

15 : NorthAmerica66

Note: Setting this object is not the same as setting the Country Templatevalue—it only changes the line card template.

Example:

[ 1 0] Linecard> template 1 0template 1 0Setting line 1 to template 0.Return Status: 0



state Syntax:state flags machineID setting

Enables/disables various line card tracing. The parameters are:

flagsOptional flags, used to print various information:

none: Display a list of machine IDs and their current states (the IDis the leftmost -column).

-e: event printing

-s: state change printing

-u: unexpected event printing

-A: turn on all printing on all machines

-D: disable all printing on all machines

machineIDThe machine ID to trace.

settingUse0 to disable printing or1 to enable printing.

Example:

[ 3 ] L inecard> statestateID FSM Name State-- -------- -----

1 Line 2 AMD Standby2 Line 2 CallP CSCIdle3 Line 1 AMD Standby4 Line 1 CallP CSCIdle5 LC Diags Diag Idle

Return Status: 0

[ 1 1] Linecard> state -Astate -AActivating all state machine prints.Return Status: 0

quecp Syntax:quecp line event

Internal use only. Sends a Call Processing event to the CallP state machine.


354 Chapter 5

vbat Syntax:vbat setting

Sets the line card battery voltage. Use0 to set the voltage to−50V or1 to setthe voltage to−95V.

Example:

[122] Linecard> vbat 0vbat 0Vbat set to -50V

Return Status: 0

ringfreq Syntax:ringfreq line index

Overwrites the ringing frequency. The parameters are:


indexThe ring frequency. The allowed values are:

0 : 20 Hz1 : 25 Hz2 : 33.33 Hz3 : 50 Hz4 : 15 Hz5 : 16 Hz6 : 22 Hz7 : 23 Hz8 : 45 Hz

Example:

[ 2 5] Linecard> ringfreq 2 1ringfreq 2 1line 2 set to index 1Return Status: 0

lcstatus Displays the current line card status.

Example:

[ 3 6] Linecard> lcstatlcstat---------------- LE88 Global Registers------------------

Global Registers for SLAC: 1.

SLAC revision Code Number: 0x02 0xb6



Revision Code: 0x02Product Code: 0xb6 : L E 88241

SLAC state is marked as : Initialized.TX/RX Clock Slot Register: 0x40

Transmit Edge: Positive edge of PCLKReceive Clock Slot number: 0Transmit Clock Slot number: 0

Device Configuration Register: 0x82Open Drain OutputNo Signaling on PCM HighwayPCM Clock Frequency is: 2.048000 Mhz

Channel Enable Register: 0x01Channel one: EnabledChannel two: Disabled

Signalling Register: 0x0000. . .Input/Output Direction Register: 0x00

IO2 is an InputIO1 is an Input

--------------------------------------------------------

----------------Channel Specific Registers------------------

Status for Line: 01

Transmit/Receive Timeslot:TX Timeslot: 0x00 Receive Timeslot: 0x00

Voicepath Gains: 0x00Transmit Analog Gain: 0 dB gainReceive Analog Loss: 0 dB lossDigital Receive Loss: 0 dB loss in receive path

Input / Output Register: 0x00IO2 : LowIO1 : Low

System State: 0x24Ringing State: Not RingingMetering State: OffCodec State: ActivatedPolarity Feed: Normal PolaritySystem State : Idle

Operating Functions: 0xff. . .----------------Channel Specific Registers------------------

Status for Line: 02

Transmit/Receive Timeslot:TX Timeslot: 0x02 Receive Timeslot: 0x02

Voicepath Gains: 0x00Transmit Analog Gain: 0 dB gain


356 Chapter 5

Receive Analog Loss: 0 dB lossDigital Receive Loss: 0 dB loss in receive path

. . .----------------Other Linecard Parameters------------------

Linecard State Machine states:

ID FSM Name State-- -------- -----

1 L2 AMD Standby2 L2 CP CSCIdle3 L1 AMD Standby4 L1 CP CSCIdle5 LC Diags Diag Idle

cal_dump Internal use only: Dumps the line card calibration table.

flashtmr Syntax:flashtmr timer time

Sets the specified hook flash timer. The parameters are:

timerThe timer to set:

0: minimum hook flash timer1: maximum hook flash timer2: maximum hit time timer

timeThe time, in milliseconds, for the specified timer. Use0 to specifythe country template value.

enableidle Syntax:enableidle line state

Enables idle state on the specified line. The parameters are:

lineThe line number to set:1 to 12, or * to set all lines.

state0: standby;1: idle



Datapath Sub-Mode Commands

You can enter a Datapath sub-mode command without entering Datapathsub-mode by preceding any of the following commands with/ dp. In Secu-rity sub-mode, the prompt isData Path>.


stats Syntax:stats tcid

Displays the RTP session statistics for the specified DSP channel. The validrange of the DSP channel TCID is1 to 24, or 0 to specify all channels.

Example:

[ 1 0] Data Path> stats 1stats 1RTP Session Stats for DSP TCID 1 :

mode : 4sf : 0filter : 0got_gateID : 1sidIndex : 0sid valid? : 1Pkts rcvd : 5 160Pkts xmtd : 5 163Rcvd Pkts dropped: 0Xmtd Pkts dropped: 0BE Pkts dropped : 0

Dest MAC : 0 0:01:5C:22:0A:04

Return Status: 0

susp Syntax:susp ID

Suspends the RTP session for the specified DSP channel. The valid range ofthe DSP channel ID is1 to 24.

Example:

[ 2 1] Data Path> susp 1susp 1Return Status: 0


358 Chapter 5

term Syntax:term ID

Terminates the RTP session for the specified DSP channel. The valid rangeof the DSP channel ID is1 to 24.

Example:

[ 2 1] Data Path> term 1term 1Return Status: 0

mode Syntax:mode [flag] tcid

Changes the mode of the specified RTP session. The parameters are:

flagOne of:

-d : send and receive-t : send only-r : receive only-n : inactive

tcidThe DSP channel ID.Valid range:1 to 8.

Example:

[ 1 3] Data Path> mode -t 1mode -t 1Return Status: 0

dumpVoice Displays a voice packet when a call is active.

Example:

[ 3 ] D ata Path> dumpVoice

dumpVoice

Return Status: 1

[ 4 ] D ata Path> Packet Dump (214, 172):

94fd0830: 00000001 5c220a04 0000cabb 1e410800 *....\".......A..*

94fd0840: 450000c8 267d0000 ff113950 0a0123aa *E...&....9P..#.*

94fd0850: 0a0123ac c052fafa 00b40000 8000267d *..#..R........&*

94fd0860: 00180ec0 000022be 6f6e6b6c 6e6d6a67 *......".onklnmjg*

94fd0870: 696b6a69 68686767 6b717a7b 77767271 *ikjihhggkqzwvrq*

94fd0880: 75797774 706e7176 74777770 6e6d6f74 *uywtpnqvtwwpnmot*

94fd0890: 6f6f7378 77727374 7bfbfcfc faf8f5fa *oosxwrst.......*

94fd08a0: ff7c7a7e fafaf9f9 7c7b7b75 6f747e7f *.|z˜....|uot˜.*

94fd08b0: 7a777b7f 7b7df9f6 fafcf8f7 f8f4eff0 *zw...........*

94fd08c0: f2f0f0f4 f7f8fdfd f8f2efef f0f97ffc *................*

94fd08d0: 7d777efc 7d7cff78 75757577 7df7efed *w˜.|.xuuuw...*

94fd08e0: eef3efee eeeef0f3 f9f6f4f7 f5f4f3f0 *................*



94fd08f0: f4fc7970 6f6d696c 70747578 7b706c6e *..ypomilptuxpln*

94fd0900: 6d6c6e6e 737a7e7b 00000000 *mlnnsz˜........*

txqueue Syntax:txqueue depth

Sets the transmit queue depth.Valid range:2 to 4, or no parameter to displaythe current depth setting.

rtpstats Syntax:rtpstats tcid

Displays RTP statistics. The valid range fortcid is 1 to 6, or 0 to display sta-tistics for all six TCIDs.

Example:

[ 2 3] Data Path> rtpstats 1rtpstats 1RTP Stats Total

Total Rx Pkts : 2 0419Total Tx Pkts : 1 9235Total % Rx Pkts Lost: 0.00

RTP Stats for last call on DSP TCID 1 :Rx Pkts : 5 51Tx Pkts : 5 49Rx Pkts % Lost : 0.00Avg Jitter : 0Max Jitter : 7Latency : 0

rtpreset Resets RTP statistics.

vbstats Displays voice bridge statistics.

Example:

[ 2 6] Data Path> vbstatsvbstatsUS Voice Filter Drops 0US Voice DQoS Packets Tx 0US Voice BE Packets Tx 607US Voice Packets Tx 607US Voice SID Packets Tx 0US Voice PHS Packets Tx 0US Voice PHS Wrong Size 0US Voice DQoS Buffer Alloc Errors 0US Voice BE Buffer Alloc Errors 0US Voice TOS Changed by DOCSIS Filter 0


360 Chapter 5

US Voice Last seen TOS byte 184US Voice Packet Tx Errors 0US Data Packet Tx Count 7579US Data Packet Tx Errors 1DS Recieve Direct Packets Rx 224803DS Recieve Direct PHS Packets Rx 0DS Receive Direct Wrong ethertype 0DS Receive Direct Wrong etherdest 0DS Receive Direct Wrong IP dest 0DS Receive Direct Wrong IP length 0DS Receive Direct Wrong IP proto 0DS Receive Direct Filter Drop 0DS Receive Direct No matching filter 224174DS Voice Packets Dispatched 629DS Data Packet Rx Count 59559DS Data Packet Rx Errors 8549Loopback Voice Packets Dispatched 0Loopback Filter Drop 0CPE side Voice Packets Dispatched 0

Wireless Router Module Sub-Mode Commands

You can enter a Wireless Router Module sub-mode command without enter-ing Wireless Router Module sub-mode by preceding any of the followingcommands with/ wrm . In Wireless Router Module sub-mode, the prompt isWireless Router>.

Telephony Modems without wireless routing capability hide thewrm sub-mode.

/ Returns to the Console> prompt.

display Displays Wireless Router Module status information.

Example:

[ 3 ] Wireless Router> display

display

*******************************Router Status******************************

Mode : NAT-Router

Internet :

Connection Method : Direct

IP Status : D ynamic

IP Address : 0 .0.0.0



Network Mask : 0 .0.0.0

Gateway : 0.0.0.0

DNS Address : 0 .0.0.0

Connection : Keep alive

LAN :

IP Address : 1 92.168.2.1

Network Mask : 2 55.255.255.0

DHCP Server : O N

Start LAN Net : 1 92.168.2.2

Finish LAN Net : 1 92.168.2.100

NAT Status : O N

Local Domain : A RRIS

Lease Time : T wo Days

LAN 0 : 1 00M/Duplex

LAN 1 : O ff

LAN 2 : O ff

LAN 3 : O ff

WLAN :

AP Function : D isabled

Region : Japan

SSID : Allen WTM552

SSID Broadcast : E nabled

Protect Mode : O n

802.11e QoS : O ff

Mode : b and g

Channel : 6

WAN Access : A llow all stations

LAN Access : A llow all stations

Security : WEP

Authentication : Auto

Key_size : 64

Key_1 : 1234567890

System :

Device Name : S CC8BD01

Physical Address : 0 0-15-96-c8-bd-cc

FirmWare Version : V ersion 0.1 Release 20

redirect Syntax:redirect command

Sends commands to the Wireless Router Module.The possible values forcommandare described below.

Note: To include spaces or backslashes in string data, precede the characterwith a backslash.Other characters preceded with a blackslash are deleted.For example:


362 Chapter 5

My\ NetworkBig\\/eeEx\xtra ← The second ‘x’ is removed

redirect cancel Cancels commands that have not been saved usingredirect save .

redirect commit Activates all settings.

redirect exit Exits the redirect command line and ends the telnet session.

redirect help Shows a list ofredirect commands.

redirect reboot Reboots the WRM.

redirect refresh Refreshes the router configuration after saving.

redirect restore Restores the configuration to the default settings.

redirect save Saves and activates the configuration.

redirect set acl Syntax:redirect set acl subcommand params. . .

Configures the Access Control List (ACL). Thesubcommands are describedbelow.

These commands must be saved (usingredirect save ) to take effect.

redirect set ac l enable/disable

Syntax:redirect set acl enable | disable record | all

Enables or disables the selected record. The valid range ofrecord is 1 to 6,or the keyword all to enable or disable all records.

Example:

redirect set acl enable allredirect set acl disable 2



redirect set ac l add

Syntax: redirect set ac l add record low_ip high_ip low_port high_port protocol block [ start_day start_time end_dayend_time]

Configures the specified ACL record. The parameters are:

recordThe record number in the ACL list.Valid range:1 to 6.

low_ipThe lowest IP address in the range to be controlled.

high_ipThe highest IP address in the range to be controlled.

low_portThe lowest port in the range to be controlled.

high_portThe highest port in the range to be controlled.

protocolSpecifies the protocol to control:0 (both TCP and UDP),1 (TCP),or 2 (UDP).

blockUse 0 to always block, or1 to block during the scheduled time.When always blocking, omit the next four parameters.

start_dayThe day (of the week) to start blocking:

0 Sun1 Mon2 Tue3 Wed4 Thu5 Fri6 Sat

start_timeThe hour to start blocking, in 24-hour format.Valid range:0 to 23.

end_dayThe day to stop blocking.

end_timeThe hour to stop blocking.

Example:


364 Chapter 5

redirect set acl add 1 2 5 5000 6000 1 0redirect set acl add 1 2 5 3000 4000 1 1 1 3 2 4

redirect set lan Syntax:redirect set lan subcommand params. . .

Configures LAN (Ethernet) networking. Each subcommand is detailedbelow.


redirect set lan ip

Syntax:redirect set lan ip ipaddr

Sets the internal (LAN) IP address of the device. TheIP address you chooseshould be a non-routable IP. Examples of non-routable IP addresses are:

• 192.168.x.x (wherex is a number between 0 and 255.)

• 10.x.x.x (wherex is a number between 0 and 255.)

• 172.y.x.x (where y is a number from 16 to 31, andx is a numberbetween 0 and 255.)

Example:

redirect set lan ip 192.168.0.1

redirect set lan mask

Syntax:redirect set lan mask ipmask

Defines the subnet mask.A subnet mask specifies the range of addressesallowed on your network. The default, 255.255.255.0, allows up to 254devices (1–254; the numbers0 and 255 are reserved for special functions).Make changes to the subnet mask only if you have a good reason to do so.

Example:

redirect set lan mask 255.255.255.0

redirect set lan dhcp

Syntax:redirect set lan dhcp enable | disable

Enables or disables the LAN-side DHCP server.

Example:

redirect set lan dhcp disable



redirect set lan net

Syntax:redirect set lan net low high

Sets the high and low addresses in the DHCP IP address pool.The low andhigh values only determine the last decimal numbers of IP address; the validrange is1 to 254.

Example:

redirect set lan net 2 100

redirect set lan nat

Syntax:redirect set lan nat enable | disable

Enables or disables NAT (Network Address Translation). If you disableNAT, the WRM acts as a pure router.

redirect set lan domain

Syntax:redirect set lan domain string

Sets the local domain name (network name) for your network. Thestringcan be any ASCII string.

Example:

redirect set lan domain Example

redirect set lan lease

Syntax:redirect set lan lease time

Sets the DHCP address lease time. Thetime is one of the following:

• 0 – forever

• 1 – half hour

• 2 – one hour

• 3 – two hours

• 4 – half day

• 5 – one day

• 6 – two days

• 7 – three days

• 8 – one week


366 Chapter 5

• 9 – two weeks

Example:

redirect set lan lease 1

redirect set lan speed

Syntax:redirect set lan speed port speed

Sets the speed of the specified Ethernet port.This may be necessary to oper-ate with older devices. Theparameters are:

port0 – LAN port 01 – LAN port 12 – LAN port 23 – LAN port 34 – WAN port

speed10– 10Mbps

100– 100Mbps (default)

Note: Speed settings are not saved, and revert to defaults after resetting theWRM.

Example:

redirect set lan speed 0 100

redirect set wlan Syntax:redirect set wlan ap# subcommand params. . .

Configures wireless LAN (WLAN) settings for either the public or privatenetworks. Theap#specifies the BSSID, and is one of the following:

• ap1 – Public BSSID

• ap2 – Private BSSID

The subcommands are described below. These commands must be saved(usingredirect save ) to take effect.

Note: You must configure a private BSSID using these commands.

redirect set wlan region

Syntax:redirect set wlan ap# region region

Sets the region code; one of the following:



• 1– Africa

• 2– Asia

• 3– Australia

• 4– Canada

• 5– Europe

• 6– France

• 7– Israel

• 8– Japan

• 9– Mexico

• 10– South America

• 11– USA

Example:

redirect set wlan ap1 region 11

redirect set wlan ssid

Syntax:redirect set wlan ap# ssid bssid

Sets the BSSID (WLAN name). The specifiedbssidshould be less than 32characters.

Example:

redirect set wlan ap2 ssid ourwirelesstelco

redirect set wlan ssid broad

Syntax:redirect set wlan ap# ssid broad enable | disable

Enables or disables broadcasting the BSSID.Typically, you would enableBSSID broadcast while configuring your network or adding a new device,then disable it when you are finished. Disabling BSSID broadcast provides asmall measure of added security by hiding the network name.

Example:

redirect set wlan ap1 ssid broad enable

redirect set wlan ap

Syntax:redirect set wlan ap enable | disable


368 Chapter 5

Enables or disables wireless networking. Theparameters are:

enableEnables wireless networking (default).

disableDisables wireless networking.

Example:

redirect set wlan ap enable

redirect set wlan ap dhcpc

Syntax:redirect set wlan ap dhcpc enable | disable

Configures DHCP client behavior in AP mode.

redirect set wlan mode

Syntax:redirect set wlan ap# mode mode

Sets the 802.11 mode for the specified BSSID.The modeis one of the fol-lowing:

• 0– OFF

• 1– 802.11g and 802.11b

• 2– 802.11g only

• 3– 802.11b only

Note: When the value ofap# is ap1 and the value ofmodeis 0, the wirelessLAN is disabled completely. When the value of theap# is ap2 and the valueof modeis 0, only the private BSSID is disabled. Enabling only the privateBSSID is not supported.

Example:

redirect set wlan ap1 mode 0

redirect set wlan channel

Syntax:redirect set wlan ap# channel chan

Sets the channel for the specified BSSID.

Note: Valid channel ranges are different for different regions.

Example:



redirect set wlan ap2 channel 6

redirect set wlan secu

Syntax:redirect set wlan ap# secu sectype

Sets the WLAN security mode.The security type is one of:disable (nosecurity),wep , wpa , wpa2 , or wpa_wpa2 .

Example:

redirect set wlan ap1 secu wpa2

redirect set wlan secu wep

Syntax: redirect set wlan ap# secu wep [authmode| k_type keytype |k_g en passphrase| k_index keyindex| k_man key]

Sets WEP authentication parameters for the specified BSSID.The parame-ters are:

authmodeThe authentication mode; one of:auto , share , or open .

keytypeThe WEP key type (bit size); one of64 or 128.

passphraseThe passphrase, used to generate group keys. The maximumallowed length of the passphrase is 64.

keyindexSpecifies the key index to use. All client devices must use thesame index.

keyManually specify the WEP key. For a 64-bit WEP key, use 10hexadecimal digits. for a 128-bit WEP key, use 26 hexadecimaldigits.

Example:

redirect set wlan ap2 secu wep auto

redirect set wlan secu wpa

Syntax:redirect set wlan ap# secu wpa | wpa2 | wpa_wpa2 [ phrasepassphrase| k_life keylife | encr y mode | gphrase guestpass| obsecu enable |disable ]


370 Chapter 5

Sets WPA or WPA2 authentication parameters for the specified BSSID.Theparameters are:

passphraseThe passphrase, 8 to 63 characters

keylifeThe key lifetime, in seconds.

modeThe encryption mode; one of:

• 0– TKIP

• 1– AES

guestpassNot supported.

obsecuEnables or disables Obscure PSK.

Example:

redirect set wlan ap1 secu wpa phrase abcdefghigk

redirect set wlan secu 8021x

Syntax: redirect set wlan ap# secu 8021x type | encr y flag | rad_ip1ipaddr | rad_por t1 port | key1 key | rad_ip2 ipaddr | rad_por t2 port | key2key

Configures WPA-Enterprise on the specified BSSID. The parameters are:

typeOne ofwpa , wpa2 , or wpa_wpa2 .

flagEither0 to disable encryption, or1 to enable encryption.

ipaddrThe IP address of the RADIUS server used for authentication.Specify up to two RADIUS servers.

portThe port on the RADIUS server used for authentication.Specifyup to two RADIUS servers.

keyThe key used to authenticate on the RADIUS server. Specify up totwo RADIUS servers.



redirect set wlan protec

Syntax:redirect set wlan ap# protec enable | disable

Enables or disables WLAN protect mode. Enabling protect mode can reducewireless network interference, but can also reduce the physical range orthroughput.

Example:

redirect set wlan ap2 protec enable

redirect set wlan qos

Syntax:redirect set wlan ap# qos enable | disable

Enables or disables WLAN 802.11e QoS.

redirect set wlan access

Syntax:redirect set wlan access wan | lan all | sel | disable [ ipaddr]

Allows or denies WLAN client access to either the wireless LAN or theInternet.

Example:

# All clients allowed WAN accessredirect set wlan access wan all# Enable WLAN access for a single deviceredirect set wlan access lan sel 192.168.0.2

redirect set pwd Syntax:redirect set pwd passwd

Sets the Web access password. Thepasswdcan be any string up to 12 char-acters.

Example:

redirect set pwd yaHUla

redirect set ddns Syntax: one of:redirect set ddns serviceredirect set ddns userid passwd domain [ domain2 domain3]

The WTM552 and WTM652 include a DDNS client, which sends the currentInternet IP address to a DDNS service provider. The DDNS service updatesits DNS records with the current IP address so that Internet users can accessvirtual servers using a domain name instead of an IP address.


372 Chapter 5

The parameters are:

serviceSelects the DDNS service. One of:

• 0– none (Disabled)

• 1– dyndns

• 2– dtdns

• 3– (not supported)

useridThe DDNS service user ID.

passwdThe DDNS service password.

domainUp to three parts of a domain name to associate with the WAN IPaddress.

Example:

redirect set ddns 1 joeb joepass joeweb dyndns org

Active command method: save and reboot

redirect set sap Syntax:redirect set sap subcommand params. . .

Special Applications are used for any Internet applications which do notwork through the built-in firewall. Only one user can use a Special Applica-tion at any time. If the application still does not work, try using the ‘‘DMZ’’feature.


The following sections describe thesubcommands.

redirect set sap add

Syntax:redirect set sap ad d name in proto start_port finish_port outproto start_port finish_port

Adds a Special Application entry. The parameters are:

nameThe name of the application.

protoSpecify0 for TCP, or 1 for UDP.



inThe inbound ports used by this application.

outThe outbound ports used by this application.

A newly-added application must be enabled using theredirect set enab lecommand.

Example:

redirect set sap add dialpad udp in 51200 51201 udpout 51200 51201

redirect set sap enable/disable

Syntax:redirect set sap enable | disable name

Enables or disables the specified Special Application entry.

Example:

redirect set sap enable dialpad

redirect set sap del

Syntax:redirect set sap del name

Delete the specified Special Application entry.

Example:

redirect set sap del dialpad

redirect set dmz Syntax:redirect set dmz subcommand

The DMZ feature lets you specify one computer on your network to beexposed to the Internet without firewall protection. This may be necessary ifthe NAT firewall causes problems with applications such as Internet gamingor video conferencing. Use DMZ only when necessary because the computerin the DMZ is not protected from hacker attacks.


redirect set dmz enable/disable

Syntax:redirect set dmz enable | disable

Enables or disables the DMZ feature.


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Example:

redirect set dmz disable

redirect set dmz ipaddr

Syntax:redirect set dmz ipaddr

Places the device with the specified LAN IP address outside the firewall.

Example:

redirect set dmz 192.168.0.2

redirect set url Syntax:redirect set url subcommand params. . .

This feature allows you to block access to specific using filter strings.If thefilter string appears in a requested URL, the WRM blocks the request.Enabling filtering also affects the Internet access log. If enabled, the Destina-tion field in the log displays the URL. Otherwise, it displays the IP Address.


redirect set url enable/disable

Syntax:redirect set url enable | disable

Enables or disables URL filtering.

Example:

redirect set url enable

redirect set url add/delete

Syntax:redirect set url add | delete string | all

Adds or deletes the specified filter string.The string can be a site name, orthe keyword all to delete all filter strings.

Example:

redirect set url add sohuredirect set url del all

redirect set sch Syntax:redirect set sch subcommand params. . .

Controls the access schedule.




redirect set sc h blank

Syntax:redirect set sch index blank

Deletes the specified schedule.

Example:

redirect set sch 1 blank

redirect set sch

Syntax:redirect set sch day start1 end1 start2 end2

Configures the schedule. The parameters are:

dayThe day of the week:0 (Sunday) to6 (Saturday).

start1The start time for the first session, in 24-hour time.

end1The end time for the first session.This time must be later thanstart1.

start2The start time for the second session.This time must be later thanend1.

end2The end time for the second session.This time must be later thanstart2.

Example:

redirect set sch 0 08:00 12:00 13:00 18:00

redirect set gp Syntax:redirect set gp index add | del ipaddr | all

Configures a group. The parameters are:

indexThe group index. Valid range:0 to 4. Group0 is the default groupthat contains all IP addresses.

add /delAdds or deletes an IP address in the specified group.


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ipaddrThe IP address to add or delete. Use the keyword all to delete allIP addresses from a group.

Example:

redirect set gp 1 add 192.168.0.2

redirect set vs Syntax:redirect set vs subcommand params. . .

Configures virtual servers. Thisfeature lets you direct requests from theInternet to servers on your LAN. Since your internal computers are protectedby a firewall, clients from the Internet cannot access them directly.


Thesubcommands are described below.

redirect set vs add/update

Syntax: redirect set vs update | add service ipaddr protocol in_port out_port

Defines or changes a virtual service. The parameters are:

updateUpdates an existing service (for example, to change the serveraddress).

addAdds a new service.

serviceThe service name.

ipaddrThe IP address of the server (on the LAN or wireless network) thatis actually providing the service.

protocolUse0 for TCP, or 1 for UDP.

in_portThe port that the router listens on for external requests.

out_portThe port that the server actually listens on. This port can be differ-ent fromin_port; for example, you could use port80 to access oneweb server and port 8080 to access a second web server.

You can only pass one port per internal IP address.Opening ports in yourfirewall can pose a security risk.To improve security, disable any settingsthat you are not using.



Example:

redirect set vs update web 192.168.0.2 tcp 80 80

redirect set vs enable/disable

Syntax:redirect set vs enable | disable service| all

Enables or disables the specifiedservice.

Example:

redirect set vs enable web

redirect set vs del

Syntax:redirect set vs del service| all

Deletes the specifiedservice, or all to delete all user-defined services.

Note: System defined services cannot be deleted.

Example:

redirect set vs del all

redirect set vs default

Restores the default settings. This deletes all user defined services.

redirect set wan id Syntax:redirect set wan id subcommand params. . .

Configures Telephony Modem identification. The subcommands aredescribed below.


redirect set wan id host

Syntax:redirect set wan id host name

Sets the host name.

Example:

redirect set wan id host sc806sm


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redirect set wan id domain

Syntax:redirect set wan id domain name

Sets the domain name.

Example:

redirect set wan id domain mydomain

redirect set wan id mac

Syntax:redirect set wan id mac macaddr

Overrides the default MAC address configured into the Telephony Modem.Setting the MAC address may be required when replacing a cable modem.

Example:

redirect set wan id mac 00c002806302

redirect set wantype

Syntax:redirect set wan type subcommand params. . .

Configures the connection type. Thesubcommands are described below.


redirect set wan type

Syntax:redirect set wan type method

Specifies the WAN connection type; one of:

• 0– Direct Connection

• 1– PPPoE Connection

• 2– PPPoE Unnumbered IP

• 3– PPTP Connection

• 4– Telstra BigPond

• 5– RAS

• 6– L2TP Connection

Layer 2 Tunneling Protocol (L2TP) is a service that tunnels Point-to-PointProtocol (PPP) across the Internet.

Example:

redirect set wan type 0



redirect set wan type user

Syntax:redirect set wan type user name pwd passwd

Sets the user ID and password for connection types requiring it.

Example:

redirect set wan type user joe pwd 123456

redirect set wan type srv_name

Syntax:redirect set wan type wantype sr v_name name| sr v_ip ipaddr

Sets the WAN server name or IP address for connection types requiring it.The parameters are:

wantypeOne of:l2tp , bpa , or pptp .

nameThe Fully Qualified Domain Name (FQDN) of the WAN server.

ipaddrThe IP address of the WAN server.

Example:

redirect set wan type l2tp srv_ip 172.21.5.110

redirect set wan type ras_plan

Syntax:redirect set wan type ras_plan 256 | 512

RAS connection type only: sets the plan (256K or 512K).

Example:

redirect set wan type ras_plan 256

redirect set wan ip Syntax:redirect set wan ip subcommand params. . .

Configures IP and DNS parameters. Thesubcommands are described below.


redirect set wan ip dynamic/fix

Syntax:redirect set wan ip dynamic | fix

Configures the IP address type:dynamic (obtain the IP address from aDHCP server), orfix (manually specified IP address).


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Example:

redirect set wan ip dynamic

redirect set wan ip ipaddr

Syntax:redirect set wan ip ipaddr

When the IP address type isfix , specifies the IP address to use.

Example:

redirect set wan ip 172.21.5.11

redirect set wan ip mask

Syntax:redirect set wan ip mask ipmask

When the IP address type isfix , specifies the IP subnet mask.

Example:

redirect set wan ip mask 255.255.255.0

redirect set wan ip gw

Syntax:redirect set wan ip gw ipaddr

When the IP address type isfix , specifies the gateway IP address.

Example:

redirect set wan ip gw 172.21.5.254

redirect set wan dns dynamic/fix

Syntax:redirect set wan dns dynamic | fix

Specifies a Domain Name Service (DNS) server. Usedynamic to obtain theDNS server address(es) through DHCP. If the Telephony Modem uses aFixed IP address, then you need to enter the DNS address(es).

Example:

redirect set wan dns dynamic

redirect set wan dns

Syntax:redirect set wan dns addr | addr1 | addr2 ipaddr



When using a fixed DNS address, specify the IP addresses of up to threeDNS servers using this command.

Example:

redirect set wan dns addr 10.47.4.101redirect set wan dns addr1 10.47.4.102redirect set wan dns addr2 10.47.4.103

redirect set log Syntax:redirect set log subcommand params. . .

Controls the Telephony Modem logging functionality. Thesubcommands aredescribed below.


redirect set log enable/disable

Syntax:redirect set log enable | disable type

Enables or disables the specified log type. Thetypeis one of the following:

• 0– Outgoing Log

• 1– Access Control Log

• 2– DoS Log

Example:

redirect set log enable 2

redirect set log mail

Syntax:redirect set log mail full | sch

Determines when the Wireless Telephony Modem mails the logs.Theparameters are:

fullsends the logs when the log buffer is full

schsends the logs at specified intervals

Example:

redirect set log mail full


382 Chapter 5

redirect set log mail title

Syntax:redirect set log mail title name

Specifies the contents of the Subject line when mailing the logs.

Example:

redirect set log mail title WTM652_logs

redirect set log mail addr

Syntax: redirect set log mail addr smtp_ip ipaddr | smtp_name name[port]

Specifies parameters for emailing the logs. The parameters are:

addrThe email address that the log is sent to.The email also shows thisaddress as the address of the sender.

smtp_ipThe IP address of the SMTP (Simple Mail Transport Protocol)Server you use for outgoing email.

smtp_nameThe domain name of the SMTP server.

port(optional) The port number where the SMTP server listens forincoming connections. The default is 25.

Example:

redirect set log mail [email protected] smtp_ip172.21.1.250

redirect set log mail alert

Syntax:redirect set log mail alert enable | disable

Enables or disables email alerting.

Example:

redirect set log mail alert enable

redirect set log sch

Syntax:redirect set log sch day hour



Sets the day(s) and time to mail the logs. The parameters are:

dayOne of:0: every Sunday

1: every Monday

2: every Tuesday

3: every Wednesday

4: every Thursday

5: every Friday

6: every Saturday

7: every weekend

8: every day

hourThe hour to send the log.Valid range:0 to 23.

Example:

redirect set log sch 1 time 12

redirect set upnp Syntax:redirect set upnp enable | disable [ mode]

Configures Universal Plug-and-Play (uPNP). The parameters are:

enable /disableEnables or disables uPNP.

modeSets the uPNP mode; one of:

• 0: All

• 1: Allow configuration changes through uPNP

• 2: Disable Internet access

Example:

redirect set upnp disable

redirect set secufw

Syntax:redirect set secu fw subcommand params. . .

Configures the DoS (Denial of Service) firewall. The subcommands aredescribed below.


384 Chapter 5


redirect set secu fw enable/disable

Syntax:redirect set secu fw enable | disable [ type]

Enables or disables the firewall. The optional typesets the following excep-tions:

• 0: all

• 1: reply wan icmp

• 2: ipsec pass-through

• 3: pptp pass-through

• 4: l2tp pass-through

Example:

redirect set secu fw enable

redirect set secu fw level

Syntax:redirect set secu fw level level

Sets the security level. Thevalid range forlevel is 0 to 2. Higher levels pro-vide greater security, but may block legitimate traffic.

Example:

redirect set secu fw level 0

redirect set tz Syntax:redirect set tz timezone

The WRM keeps time by connecting to a Simple Network Time Protocol(SNTP) server. This allows the Telephony Modem to automatically obtainthe correct time and date from the Internet. The clock provides a timestampfor the security log and for managing client filtering.

Set the time zone that you reside in.It may take 15 minutes or more for thedevice to contact the time servers and get a response.You cannot set theclock yourself.

Thetimezoneis one of the following:

Value Time Zone

0 (GMT-12:00) Eniwetok, Kwajalein1 (GMT-11:00) Midway Island, Samoa2 (GMT-10:00) Hawaii3 (GMT-09:00) Alaska



Value Time Zone

4 (GMT-08:00) Pacific Time (US, Canada); Tijuana5 (GMT-07:00) Arizona6 (GMT-07:00) Mountain Time (US, Canada)7 (GMT-06:00) Central Time (US, Canada)8 (GMT-06:00) Mexico City, Tegucigalpa9 (GMT-06:00) Saskatchewan

10 (GMT-05:00) Bogota, Lima, Quito11 (GMT-05:00) Eastern Time (US, Canada)12 (GMT-05:00) Indiana (East)13 (GMT-04:00) Atlantic Time (Canada)14 (GMT-04:00) Caracas, La Paz15 (GMT-04:00) Santiago16 (GMT-03:30) Newfoundland17 (GMT-03:00) Brasilia18 (GMT-03:00) Buenos Aires, Georgetown19 (GMT-02:00) Mid-Atlantic20 (GMT-01:00) Azores, Cape Verde Is.21 (GMT)Casablanca, Monrovia22 (GMT)Greenwich Mean Time: Edinburgh, London23 (GMT+01:00)Amsterdam, Berlin, Bern, Rome, Vienna24 (GMT+01:00)Belgrade, Budapest, Ljubljana, Prague25 (GMT+01:00)Brussels, Copenhagen, Madrid, Paris26 (GMT+01:00)Sarajevo, Skopje, Sofija, Warsaw27 (GMT+02:00)Athens, Istanbul, Minsk28 (GMT+02:00)Bucharest29 (GMT+02:00)Cairo30 (GMT+02:00)Harare, Pretoria31 (GMT+02:00)Helsinki, Riga, Tallinn32 (GMT+02:00)Israel33 (GMT+03:00)Baghdad, Kuwait, Riyadh34 (GMT+03:00)Moscow, St. Petersburg, Volgograd35 (GMT+03:00)Nairobi36 (GMT+03:30)Tehran37 (GMT+04:00)Abu Dhabi, Muscat38 (GMT+04:00)Baku, Tbilisi39 (GMT+04:30)Kabul40 (GMT+05:00)Ekaterinburg41 (GMT+05:00)Islamabad, Karachi, Tashkent42 (GMT+05:30)Bombay, Calcutta, Madras, New Delhi43 (GMT+06:00)Almaty, Dhaka44 (GMT+06:00)Colombo


386 Chapter 5

Value Time Zone

45 (GMT+07:00)Bangkok, Hanoi, Jakarta46 (GMT+08:00)Beijing, Chongqing, Hong Kong47 (GMT+08:00)Perth48 (GMT+08:00)Singapore49 (GMT+08:00)Taipei50 (GMT+09:00)Osaka, Sapporo, Tokyo51 (GMT+09:00)Seoul52 (GMT+09:00)Yakutsk53 (GMT+09:30)Adelaide54 (GMT+09:30)Darwin55 (GMT+10:00)Brisbane56 (GMT+10:00)Canberra, Melbourne, Sydney57 (GMT+10:00)Guam, Port Moresby58 (GMT+10:00)Hobart59 (GMT+10:00)Vladivostok60 (GMT+11:00)Magadan, Solomon Is., New Caledonia61 (GMT+12:00)Auckland, Wellington

Example:

redirect set tz 11

redirect set rm Syntax:redirect set rm subcommand params. . .

Configures remote management, allowing the subscriber to change the routersettings from the Internet.

CAUTIONPotential Security BreachBefore you enable this function,set the administrator password. Leaving thepassword empty would allow anyone to access the Wireless TelephonyModem and make configuration changes.


redirect set rm enable/disable

Syntax:redirect set rm enable | disable

Enables or disables remote management.

Example:



redirect set rm disable

redirect set rm port

Syntax:redirect set rm port port

Sets the port number where the WRM listens for external requests to theadministrative web pages. The default port is80.

Example:

redirect set rm port 8080

redirect set rm ip

Syntax:redirect set rm ip ipaddr

Sets the external IP address that is allowed to access the administrative webpages.

Example:

redirect set rm ip 172.21.5.111

redirect set rtbl Syntax:redirect set rtbl subcommand params. . .

Configures WTM552 and WTM652 routing capabilities. The WTM552 andWTM652 support both RIP and manually-configured routes.The subcom-mands are described below.


redirect set rtb l enable/disable

Syntax:redirect set rtbl enable | disable

Enables or disables RIP routing.

Example:

redirect set rtbl enable

redirect set rtb l add

Syntax:redirect set rtb l add ipaddr mask gatewayip metric

Configures a manual route. The parameters are:

ipaddrThe destination IP address.


388 Chapter 5

maskThe subnet mask associated with the destination IP address.

gatewayipThe IP address of the nearest (to the Telephony Modem) router orswitch on the path to the destination.

metricSets a routing metric, used to estimate the cost of the route.Validrange: 2 to 16; higher metrics are associated with higher costs(routers prioritize lower-cost routes).

Example:

redirect set rtbl add 172.21.5.11 255.255.255.0172.21.5.110 2

redirect set rtb l del

Syntax:redirect set rtb l del ipaddr mask

Deletes a manual route.

Example:

redirect set rtbl del 172.21.5.11 255.255.255.0

redirect set telnetpor t

Syntax:redirect set telnet port subcommand params. . .

Configures telnet access to the WRM.The subcommands are describedbelow.


redirect set telnet port

Syntax:redirect set telnet port port

Sets the port on which the router listens for telnet connections.The defaultport is23.

Example:

redirect set telnet port 23230

redirect set telnet timeout

Syntax:redirect set telnet timeout time

Sets the idle time, in seconds. If the timer expires with no user input, theWRM automatically ends the telnet session.



Example:

redirect set telnet timeout 500

redirect set hpg Syntax:redirect set hpg enable | disable

Enables or disables the hidden page.

Example:

redirect set hpg enable

redirect setguimode

Syntax: redirect set guimode router | ap | ap_only | nwlan_r t |nwlan_br

Sets the WRM operating mode, which affects how the configuration webpages display. The choices are:

router(default) Normal router functionality.

apAccess Point functionality.

ap_onlyForced Access Point functionality. The web pages do not displayoptions to enable Router functionality, and ‘‘Factory Defaults’’restores toap_only mode.

nwlan_r tNot used with the Wireless Telephony Modem.

nwlan_brDisable the wireless LAN.The web pages do not display WLANor router-related controls.

redirect setl2tp_bcp

Syntax:redirect set l2tp_bcp subcommand params. . .

Configures L2TP Bridging Control Protocol (BCP) support.The subcom-mands are described below.


redirect set l2tp_bcp

Syntax:redirect set l2tp_bcp enable | disable

Enables or disables BCP.


390 Chapter 5

Example:

redirect set l2tp_bcp enable

redirect set l2tp_bcp account

Syntax:redirect set l2tp_bcp account acct pwd passwd

Sets the account name and password.

Example:

redirect set l2tp_bcp account freda pwd fR3da

redirect set l2tp_bcp hostname

Syntax:redirect set l2tp_bcp hostname name

Sets the name of the L2TP client.

Example:

redirect set l2tp_bcp hostname acustomer

redirect set l2tp_bcp serv_ip

Syntax:redirect set l2tp_bcp serv_ip ipaddr

Sets the IP address of the L2TP server.

Example:

redirect set l2tp_bcp serv_ip 172.21.7.205

redirect set l2tp_bcp vlan_tag

Syntax:redirect set l2tp_bcp vlan_tag enable | disable

Enables or disables VLAN tagging.

Example:

redirect set l2tp_bcp vlan_tag enable

redirect set l2tp_bcp vlan_id

Syntax:redirect set l2tp_bcp vlan_id id

Sets the VLAN ID tag, when tagging is enabled.Valid range:0 to 4096.



Example:

redirect set l2tp_bcp vlan_id 100

redirect set l2tp_bcp tun_pkt_dir

Syntax:redirect set l2tp_bcp tun_pkt_dir flag

Specifies which outgoing packets use the L2TP tunnel:

• 0: private BSSID packets

• 1: all LAN packets

Example:

redirect set l2tp_bcp tun_pkt_dir 1

redirect show Syntax:redirect show subcommand

Displays configuration information.The subcommandis one of the follow-ing:

aclShows the client filter configuration.

adevShows the Ethernet and wireless attached device.

ctrlShows the access control configuration.

ddnsShows the dynamic DNS configuration.

dmzShows the DMZ configuration.

gpShows the PC group configuration.

lanShows the LAN configuration.

logShows the log configuration.

rmShows the remote management configuration.

rtblShows the routing table.


392 Chapter 5

sapShows the special application configuration.

schShows the schedule configuration.

secuShows the security configuration.

statusShows the router basic configuration.

tzShows the timezone configuration.

upnpShows the UPNP configuration.

urlShows the URL filter configuration.

vsShows the virtual server configuration.

watShows the wireless association table.

wanShows the WAN configuration.

wlanShows the wireless configuration.

l2tp_bcpShows the layer 2 tunneling protocol configuration.

guimodeShows the GUI mode configuration.

power Syntax:power flag

Controls power to the Wireless Router Module.Use1 to enable power, or 0to disable.

reset Resets the Wireless Router Module. This is equivalent to pressing theRouter Reset button on the back of the Telephony Modem.

!defaults Resets the Wireless Router Module to factory defaults. Thisis equivalent topressing and holding theRouter Reset button on the back of the TelephonyModem for roughly eight seconds.

[ 8 ] Wireless Router> !defaults



Resetting wireless router module to factory defaults

Return Status: 0

13:45:01 RT 71 tWRMRx WRM: reset request received with reason 2

mode Syntax:mode flag

Sets the Wireless Router Module to either router or Access Point mode.Access Point mode may be required for use in a distributed wireless network.The supported values forflagare:

• 0—Access Point-only mode (the router is disabled).

• 1—Router mode.

• 3—Access Point-Fixed mode (the router is disabled and the mode can-not be changed in the web-based interface).

chkmac Verifies the Wireless Router Module MAC addresses.

Example:

[ 5 ] Wireless Router> chkmac

WRM MACs match NVM

RIP Sub-Mode Commands

The commands in this section apply only to single-Ethernet (all butWTM552 or WTM652) Telephony Modems. Thissub-mode is availableonly when RIP is enabled in the CM configuration file.

arpshow Syntax:arpshow

Prints the ARP table.

routeshow Syntax:routeshow

Prints the routing table.


394 Chapter 5

riprouteshow Syntax:riprouteshow

Prints the RIP routing table.

ripdebuglevel Syntax:ripdebuglevel

Displays RIP debug messages.

ripconfig Syntax:ripconfig

Displays the RIP configuration.

ripstatus Syntax:ripstatus

Enables or disables RIP on the interface.

ripsend Syntax:ripsend

Configures the RIP send type.

ripreceive Syntax:ripreceive

Configures the RIP receive type.

ripauthtype Syntax:ripauthtype interface value

Configures RIP authorization type. The parameters are:

interfaceThe interface to configure; eitherc (cable) ore (Ethernet).

valueThe authorization type for the selected interface:

1 No authentication (default)

2 Simple password

3 MD5

rippass word Syntax:rippass word interface password

Sets the password for ‘‘simple password’’ ( type 2)authorization. Theparam-eters are:




passwordThe password string, enclosed in quotes.

ripmd5addkey Syntax:ripmd5addkey interface key-id key-string

Sets the password for MD5 (type 3) authorization. The parameters are:


key-idThe MD5 key ID (usually 1).

key-stringThe hex string representing the MD5 key.

ripmd5delkey Syntax:ripmd5delkey key-id

Deletes the specified RIP MD5 key.

WTM552/WTM652 RIP Commands

The commands in this section apply only to WTM552 and WTM652 Tele-phony Modems.

set rip iface Syntax:redirect set rip iface index ver version dir direction

Enables the RIP interface. Theparameters are:

indexThe interface index; in this release, always 1 to indicate the WANinterface.

versionThe RIP version to configure; in this release, always 3 for RIPv2.

directionThe update direction. In most cases, this should be either0 (none),or 3 (Out Only).

set rip iface auth Syntax:redirect set rip iface index auth type

Sets the authorization type. The parameters are:

indexThe interface index; in this release, always 1 to indicate the WANinterface.


396 Chapter 5

typeThe authorization type; one of:

1: none2: simple password3: MD5

redirect set ripiface keyid

Syntax:redirect set rip iface index keyid key

For MD5 authorization, sets the Key ID. Valid range:0 to 255.

redirect set ripiface key

Syntax:redirect set rip iface index key string

For MD5 authorization, sets the key string. Thekey string can be up to 16characters.

redirect set ripiface inter val

Syntax:redirect set rip iface index inter v al len

Sets the advertisement interval, in seconds. The valid range is1 to 65535.Default:30 seconds.

redirect set rip re-set

Syntax:redirect set rip reset

Resets the RIP sub-system.


6 MAIN Mode Commands

The MAIN mode commands provide a low-level interface to the cablemodem hardware for troubleshooting and diagnostics.

General Information

Every command has two forms: full and short abbreviation (for example, typ-ing tu is equivalent to typing the full commandtuner ). The console com-mands are organized into a number of groups that differ in functionality.Each group is called asubmenu.

In a ‘‘help’’ display, submenus have a> (more) symbol following their name.

To navigate through the submenus, type the submenu name (without the ‘‘>’’symbol) to enter the submenu.Type exit to return to the main menu.Typeexit at the main menu prompt to return to the Console commands.

All commands are case-sensitive.

Main Men u Commands

MAIN>

help

help

Console Commands for this level:

config - Display configuration file.

hwcounters - Shows HW counters.

ipcable - Print the cable modem IP address.

macaddr - Display Cable MAC address.

ping - Sends ping to <Dest IP> of <length> by <# of times>.

phystatus - Display status of PHY.

monitorphy - Start PHY monitoring.

reboot - ’reboot 0’ will reboot the cable modem.


398 Chapter 6

replevel - Update Report level (en/dis): repl <[+|-]level_id>.

dsxparam - DSX message display options <[+|-]>

<1 - turn on/off REQ, 2 - turn on/off RSP,

3 - t urn on/off ACK, 4 - turn on/off All Messages>.

scanmode - Set Scan Mode <en/dis> (1-enable, 0-disable).

status - Display current CM state.

tuner - Program the tuner to <freq>(Mhz).

goto - Tune to DS <freq>(Mhz) & US channel <ID>.

ucd - Display current UCDs.

upstatus - Upstream Status for SID <index>.

! - Execute the last command.

help - Display this message.

exit - Quit the console.

atp> - Modem initiated tests.

qos> - Quality of Service parameters.

setup> - Configure modem parameters.

debug> - General debug options.

show> - Show modem parameters.

vxshell> - VxWorks Shell commands.

bpi> - Show BPI messages.

certificates> - Certificate options.

TurboDox> - TurboDox commands.

MAIN>

config Short form:co

Shows the DOCSIS configuration file.

Example:

MAIN> config

Configuration File Parameters:

******************************

Downstream_Frequency = 717000000

Network_Access = 1

Baseline_Privacy :

Authorized_Timeout = 10

Re-Authorized_Wait_Timeout = 10

Authorization_Grace_Time = 600

Operational_Wait_Timeout = 10

Re-key_Wait_Timeout = 10

TEK_Grace_Time = 600

Authorization_Reject_Wait_Timeout = 60

SA_Map_Wait_Timeout = 1

SA_Map_Max_Retries = 4

Maximum_Number_of_CPEs = 16

Upstream_Classification_Encoding :

Service_Flow_Reference = 2

Classifier_Reference = 2

Rule_Priority = 1


MAIN Mode Commands 399

Classifier_Activation_State = 1

IP_Classification_Encoding :

IP_Protocol = 17

IP_Source_Address = [0.0.0.0]

IP_Source_Mask = [0.0.0.0]

IP_Destination_Address = [0.0.0.0]

IP_Destination_Mask = [0.0.0.0]

Source_Port_Start = 2427

Source_Port_End = 2427

Downstream_Classification_Encoding :


Classifier_Reference = 102

Rule_Priority = 1

Classifier_Activation_State = 1

IP_Classification_Encoding :

IP_Protocol = 17

IP_Source_Address = [0.0.0.0]

IP_Source_Mask = [0.0.0.0]

IP_Destination_Address = [0.0.0.0]

IP_Destination_Mask = [0.0.0.0]

Destination_Port_Start = 2427

Destination_Port_End = 2427

Upstream_Service_Flow_Encoding :


QoS_Parameters_Set_Type = 07

Traffic_Priority = 01

Upstream_Maximum_Traffic_Rate = 3000000

Max_Traffic_Burst = 3044

Min_Reserved_Traffic_Rate = 0

Min_Reserved_Rate_Packet_Size = 64

Active_QoS_Parameters_Timeout = 0

Admitted_QoS_Parameters_Timeout = 200

Max_Concatinated_Burst = 3044

Service_Flow_Scheduling_Type = 2

Request_Transmission_Policy = 00 00 00 80

IP_TOS_Overwrite = fc 00

Upstream_Service_Flow_Encoding :




Upstream_Maximum_Traffic_Rate = 0






Max_Concatinated_Burst = 3000

Service_Flow_Scheduling_Type = 2

Request_Transmission_Policy = 00 00 00 88

IP_TOS_Overwrite = fc 00


400 Chapter 6

Downstream_Service_Flow_Encoding :




Downstream_Maximum_Traffic_Rate = 10000000






Max_Downstream_Latency = 0

Downstream_Service_Flow_Encoding :




Downstream_Maximum_Traffic_Rate = 10000000






Max_Downstream_Latency = 5000

Max_Number_of_Classiers = 20

Privacy_Enable = 0

SNMP_MIB_Object = 30 14 06 0f 2b 06 01 04 01 a0 13 01 03 01 01 02 03 02 00

02 01 04

SNMP_MIB_Object = 30 11 06 0c 2b 06 01 04 01 a0 13 0a 01 1e 02 00 02 01 03

CM_MIC = 02 15 78 d0 d9 4a 9e d0 7a ba 7e 0a df b8 ba 7c

CMTS_MIC = 26 f1 5a d0 b4 4c f5 50 b8 88 e8 d5 b3 da ad 7e

MAIN>

hwcounters Short form:hw

Shows the modem’s MAC and PHY internal statistics counters.

Example:

MAIN> hw

US sent packets : 3 119 326 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US Tx BD Error packets: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US minislots immediate: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US minislots granted : 1 19675 3356 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US collision immediate: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US 16retries immediate: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US Re request : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US 16 retries request : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

US PDU+Mng pkts : 6 96768

DS PDU+Mng pkts : 1 958492719

DS Mng pkts : 2 615672762

DS PDU pkts : 1 10194



DS PDU+Mng CRC errs : 0

DS Mng CRC errs : 0

DS HCS errs : 0

DS PDU+Mng Q ovflw : 1 454

DS Mng Q ovflw : 0

DS High Prio Q ovflw : 0

SYNC LOSTs : 9

Corrupted Maps : 0

IUC 4/5/6/9/10/11 : 2 3952 48683 34292 0 0 0

-------------------------

----Ethernet counters----

Packets Delivered To UpperLayer : 983129

Packets Tx by driver : 2 33327

Packets Rx by driver : 9 83129

Packets Dropped by driver Rx : 0

Packets Dropped by driver Tx : 0

cpmacDumpstats - Unit 0, Instance Id 0. Hardware Statistics Counters

RxGoodFrames = 983129 (0x000F0059)

RxBroadcastFrames = 419910 (0x00066846)

RxMulticastFrames = 0 ( 0x00000000)

RxPauseFrames = 0 ( 0x00000000)

RxCRCErrors = 0 ( 0x00000000)

RxAlignCodeErrors = 0 ( 0x00000000)

RxOversizedFrames = 0 ( 0x00000000)

RxJabberFrames = 0 ( 0x00000000)

RxUndersizedFrames = 0 ( 0x00000000)

RxFragments = 0 ( 0x00000000)

RxFilteredFrames = 0 ( 0x00000000)

RxQosFilteredFrames = 0 ( 0x00000000)

RxOctets = 285491894 (0x110442B6)

TxGoodFrames = 233327 (0x00038F6F)

TxBroadcastFrames = 76840 (0x00012C28)

TxMulticastFrames = 16758 (0x00004176)

TxPauseFrames = 0 ( 0x00000000)

TxDeferredFrames = 0 ( 0x00000000)

TxCollisionFrames = 0 ( 0x00000000)

TxSingleCollFrames = 0 ( 0x00000000)

TxMultCollFrames = 0 ( 0x00000000)

TxExcessiveCollisions = 0 ( 0x00000000)

TxLateCollisions = 0 ( 0x00000000)

TxUnderrun = 0 ( 0x00000000)

TxCarrierSenseErrors = 0 ( 0x00000000)

TxOctets = 15149542 (0x00E729E6)

Reg64octetFrames = 795906 (0x000C2502)

Reg65t127octetFrames = 1 ( 0x00000001)

Reg128t255octetFrames = 0 ( 0x00000000)

Reg256t511octetFrames = 542 (0x0000021E)

Reg512t1023octetFrames = 420005 (0x000668A5)


402 Chapter 6

Reg1024tUPoctetFrames = 2 ( 0x00000002)

NetOctets = 300641436 (0x11EB6C9C)

RxSofOverruns = 0 ( 0x00000000)

RxMofOverruns = 0 ( 0x00000000)

RxDmaOverruns = 0 ( 0x00000000)

DDA: ISR Count = 983146

DDA: Num Multifragment pkts = 0

MAIN>

ipcable Short form:ip

Displays the IP address of the cable interface, as acquired by the DHCPprocess.

Example:

MAIN> ipCable new IP address: 10.0.33.145MAIN>

macaddr Short form:mac

Displays the MAC address of the cable interface.

Example:

MAIN> macCM MAC address is 00-50-F1-12-41-00MAIN>>

ping Syntax:ping destIPaddr [ length] [ times]

Short form:pi

Sends ICMP request, where:

destIPaddris an IP address of the destination machine

lengthrepresents number of bytes

timesis a retry number



Example:

MAIN> ping 10.0.10.253 100 10

PING:pinging 10.0.10.253 with 100 bytes of data

PING:ECHO REPLY from:10.0.10.253










PING:STATISTICS:

10 packets transmitted, 10 packets received,

0% packet loss.

MAIN>

phystatus Short form:phy

Displays the current status of the QAM receiver.

Example:


404 Chapter 6

MAIN> phyDownstream Freq: 717.000 MHzEstimated Power: 2.3 dbmVMSE: -39.064 dBMSE (old formula): -36.911 dBEnergy backoff: -13.4 dBTiming Offset: 9.467 ppmCarrier Offset: -39227.636 HzQam mode: 64 QAMInterleave mode: I=8, J=16CW Error Rate: 5.73e-06Unerrored Upper: 15Unerrored: 1749029774Corrected: 18569Uncorrectable: 160302QAM Lock: YESFEC Sync: YESMPEG Sync: YESWeak signal: NOTOP Value: 31TOP Reg: 0x1fBurst counter = 0Llp up/down counter = 0 / 0Lost 1/100/500 counter = 1 / 1 / 1Channel Type : ANNEX B (US)PGA_RSNS = 5.36 kOhmChannel type = SCDMAPGA is in LOW powerMAIN>

monitorphy Syntax:monitorphy interface#

Short form:mon interface#

Shows the status of the specified interface. Usemon 0 to stop monitoring.

Example:

MAIN> mon 1

mon 1

Starting PHY monitoring

MAIN> <<Estimated Power = 2.1 dBmV (Prev = 0.0 dBmV)

<<MSE = -38.8 dBmV (Prev = 0.0 dBmV)

<<MSE (old formula) = - 36.3 dBmV

<<Carrier offset = - 39285.5 Hz (Prev = -1.0 Hz)

<<QAM Lock = YES (Prev = NO)

<<FEC Sync = YES (Prev = NO)

<<MPEG Sync = YES (Prev = NO)

<<Weak signal = NO (Prev = NO)

<<Uncorrectables frames = 160302 (Prev = 0)

---------------------------------



reboot Syntax:reboot 0

Short form:reb

Performs a soft reset of the CM.

replevel Syntax:replevel report_level

Short form:rep

Changes the report level (status messages) of the modem. The modem canprint status messages on many events. Theuser can control the amount ofthese messages by using therepl command. Thereare 26 different types ofmessage classes.The following example lists the message types that areimplemented. Itis possible to turn ON (+level) and OFF (-level) each class.Class 27 turns on (+27) or off (-27) all the classes. The example shows thelist of classes displayed when using therepl 0 command.

Note 1: This feature has no influence on the cable modem performance.SeeAppendix A for information about these messages.

Note 2: After power on, all report levels are set to off by default.

Note 3: It is possible that the modem will continue to output messages evenafter entering therep -27 command. Thedisplay continues until the buffer iscleared.

Example:

MAIN> rep 0Report levels ON:

1 CPU Usage 16 CableNet2 TCB 17 Bridge3 Upstream 18 IP Apps4 Hardware 19 Statistics5 Management 20 Main S.M.6 Advanced PHY 21 Root7 Registration 22 CM Messages8 Sync 23 RSA9 BLP 24 SNMP

10 TSM 25 IGMP11 Downstream 26 Security12 US Sniffer 27 ALL13 DS Sniffer 28 TurboDOX14 QoS 29 Application15 DSX


406 Chapter 6

dsxparam Syntax:dsxparam [+| -] option

Short form:dsx

When DSX tracing is active (using replevel 15 ), this command controlswhich DSX messages are displayed.Use+ to enable a message group, or- todisable that group. Theoption is one of the following:

• 0: displays the current active message groups

• 1: REQ messages

• 2: RSP messages

• 3: ACK messages

• 4: all messages

scanmode Syntax:scanmode mode

Short form:sc

When modeis set to1, the CM begins scanning the downstream channels.Whenmodeis set to0, the CM stops scanning downstream channels.

After typing scan 1 , scan mode is enabled but the CM does not start scan-ning. To restart scanning, you must force the modem to try to lock on a cer-tain frequency by using thetuner command.

Example:

MAIN> sc 0Scan mode - OFFMAIN> sc 1Scan mode - ONMAIN>

status Short form:st

Displays the current status of the modem.

The modem can be in one of the following states (these states are defined inDOCSIS standard):



Modem State Definition

IP_COMPLETE IPconnectivity has been established

NOT_READY While booting and after resetting the modem, while scanning for

example.

NOT_SYNC Modem is not locked on a downstream channel.

OPERATIONAL The modem is registered and forwarding data.

PARM_ACQUIRED DHCPparameters have been acquired.

PARM_TRANSFER_

COMPLETE

Configuration file has been loaded from the TFTP server.

PHY_SYNC The PHY is locked on a downstream channel.

RANGING_COMPLETE Initialranging has been completed.

REGISTRATION_COMPLETE Registration process is completed.

SECURITY_ESTABLISHED Baseline privacy keys hav ebeen exchanged.

TOD_ESTABLISHED Time of day has been established.

Example:

MAIN> stMODEM STATUS - OPERATIONALMAIN>

tuner Syntax:tune freq

Short form:tu

Forces the tuner to try to lock on a desired frequency. The modem resets itsPHY parameters and tries to find a QAM signal on the frequency entered.Frequency is expressed in MHz and can include a decimal point (i.e.,507.25means 507,250,000Hz). If the modem does not find a valid signal on therequested frequency, it continues the scanning process (whenscanmode isset to 1).

Example:

MAIN> tu 669MAIN> Trying to synchronize ...Tuning to frequency 669000000Hz, (us 2 mode 2)Downstream Locked - Collecting Upstream InformationStarting Ranging On Channel 2SYNCHRONIZED - 669000000 Hz , ucd 2Trying to register through CMTS...DHCP - parameters acquiredTime of day - retrievedRegistration file - downloadedREGISTRATION COMPLETE - MODEM IS ACTIVEWorking in SNMP V1/2c Only NmAccess mode


408 Chapter 6

goto Syntax:goto frequency us_channel_ID

Short form:go

Forces the tuner to try to lock on a desired frequency. Upon success, themodem starts ranging on the specified upstream channel ID.Frequency isexpressed in MHz and can include a decimal point (i.e.,507.25 means507,250,000 Hz).If the modem does not find a valid signal on the requestedfrequency, it continues the scanning process (whenscanmode is set to 1).

Example:

MAIN> goto 315 1MAIN> Trying to synchronize ...Tuning to frequency 315000000Hz, (us 1 mode 2)Downstream Locked - Collecting Upstream InformationStarting Ranging On Channel 1SYNCHRONIZED - 315000000 Hz , ucd 1Trying to register through CMTS...DHCP - parameters acquiredTime of day - retrievedRegistration file - downloadedREGISTRATION COMPLETE - Waiting for Operational statusWorking in SNMP V1/2c Only NmAccess modeINITIALIZATION COMPLETE - MODEM IS OPERATIONAL

ucd Short form:uc

Displays the burst profiles parameters that are currently in use, as acquiredfrom the UCD message.

Example:

MAIN> ucd

Upstream ID: 1, Upstream Type: TDMA

Frequency: 36200000Hz, Rate: 1280 KSym/Sec, MS Size 8

IUC1 Prmbl(O=952,L= 64) FEC(T= 0,K= 1) QPSK Fixed Scr-ON Dif-OF

Mx: 1 G:8

IUC3 Prmbl(O=896,L=128) FEC(T= 5,K= 34) QPSK Fixed Scr-ON Dif-OF

Mx:FF G:48

IUC4 Prmbl(O=896,L=128) FEC(T= 5,K= 34) QPSK Fixed Scr-ON Dif-OF

Mx:FF G:48

IUC5 Prmbl(O=952,L= 64) FEC(T= 5,K= 18) QPSK Short Scr-ON Dif-OF

Mx: 9 G:8

IUC6 Prmbl(O=952,L= 64) FEC(T= 7,K= 80) QPSK Short Scr-ON Dif-OF

Mx:FF G:8

MAIN>



upstatus Syntax:up SID

Short form:up

Displays the data of the HW upstream BDs for the upstream state for eachSID. TheSID specified in the command is the index of the SID. A value of0 is the primary SID.

Example:

MAIN> up 0

US Stat SID#0: sz:128 n2poll:44 n2send:44 n2ins:44 eBusy:0 eWait:0

Ring data

numOfBds=14 numOfUsed=0 nextBdToUse=11 nextBdToFree=11

BD 0 ring=0x0000 Buf=0x00649700 len=604(0x25c) bdFlg=0x040b mnslts=11775(0x2dff)

BD 1 ring=0x0000 Buf=0x00649700 len=604(0x25c) bdFlg=0x040b mnslts=11775(0x2dff)

BD 2 ring=0x0000 Buf=0x00649900 len=56(0x38) bdFlg=0x040b mnslts=1791(0x6ff)



BD 5 ring=0x0000 Buf=0x00649900 len=78(0x4e) bdFlg=0x040b mnslts=4351(0x10ff)

BD 6 ring=0x0000 Buf=0x00649900 len=60(0x3c) bdFlg=0x040b mnslts=1791(0x6ff)

BD 7 ring=0x0000 Buf=0x003347b0 len=141(0x8d) bdFlg=0x0003 mnslts=4351(0x10ff)

BD 8 ring=0x0000 Buf=0x003357d0 len=33(0x21) bdFlg=0x0003 mnslts=1791(0x6ff)


BD10 ring=0x0000 Buf=0x00649900 len=129(0x81) bdFlg=0x040b mnslts=4351(0x10ff)

BD11 ring=0x0000 Buf=0x00000000 len=0(0x0) bdFlg=0x0000 mnslts=0(0x0)



BD00 - 0000 025C 0000 2DFF

BD01 - 0400 025C 0000 2DFF

BD02 - 0800 0038 0000 06FF

BD03 - 0C00 0038 0000 06FF

BD04 - 0000 0039 0000 06FF

BD05 - 0400 004E 0000 10FF

BD06 - 0800 003C 0000 06FF

BD07 - 0C00 008D 0000 10FF

BD08 - 0000 0021 0000 06FF

BD09 - 0400 0039 0000 06FF

BD10 - 0800 0081 0000 10FF

BD11 - 0000 0000 0000 0000

BD12 - 0000 0000 0000 0000

BD13 - 0000 0000 0000 0000

BD14 - 000B 775B 0051 C005

BD15 - 0000 0000 0000 0000

MaxUpBandwidth = 0

MaxBucketSize = 1522

currentBucketInclude = 1522

MAIN>


410 Chapter 6

! Executes the last command used.

Example:

MAIN> ipCable new IP address: 10.0.44.48MAIN> !Cable new IP address: 10.0.44.48MAIN> stMODEM STATUS - OPERATIONALMAIN> !MODEM STATUS - OPERATIONALMAIN>

help Short form:he

Displays a help message (list of all commands and sub-menus available).

Example:

MAIN> help

help


config - Display configuration file.

hwcounters - Shows HW counters.

ipcable - Print the cable modem IP address.

macaddr - Display Cable MAC address.

ping - Sends ping to <Dest IP> of <length> by <# of times>.

phystatus - Display status of PHY.

monitorphy - Start PHY monitoring.

reboot - ’reboot 0’ will reboot the cable modem.

replevel - Update Report level (en/dis): repl <[+|-]level_id>.

scanmode - Set Scan Mode <en/dis> (1-enable, 0-disable).

status - Display current CM state.

tuner - Program the tuner to <freq>(Mhz).

goto - Tune to DS <freq>(Mhz) & US channel <ID>.

ucd - Display current UCDs.

upstatus - Upstream Status for SID <index>.



exit - Quit the console.

atp> - Modem initiated tests.

qos> - Quality of Service parameters.

setup> - Configure modem parameters.

debug> - General debug options.

show> - Show modem parameters.

vxshell> - VxWorks Shell commands.

bpi> - Show BPI messages.

certificates> - Certificate options.

TurboDox> - TurboDox commands.

MAIN>



exit Short form:e

Exits the DOCSIS application console mode and switches the console backto the VxWorks console mode.

Example:

MAIN> eExiting console mode.value = 0 = 0x0->

Modem Initiated tests Sub-menu

Use the Modem Initiated tests sub-menu to initiate CM tests (mainly fordebug purposes).

To enter the Modem Initiated tests sub-menu, enter theatp command fromthe main menu.

Example:

atp> help

help


dsa - Initiate DSA test <DSX Type> (1=usf-100a, 2=usf-200a).

dsc - Initiate DSC test <SF N#> <DSX Type> (1=usf-100a, 2=usf-200a).

dsd1sf - Initiate DSD test <SF N#>.


dsx - Init arbitrary DSX <DSX Msg Type> (0-DSA, 1-DSC, 2-DSD) <TLV>.

igmpjoin - Initiate an IGMP ’join’ event in BPI-Map for <IP address>.

igmpdelete - Initiate an IGMP ’delete’ event in BPI-Map for <IP address>.

snmpadduser - Add SNMP predefines V3 tables.

dccrequest - Init DCC test - <DS> <US> <Init> <UCD(0-OFF,1-ON)>.

dccsendack - Initiate DCC-ACK message to TSM.

updisable - Send UP-DIS Message (0-Enable upstream,1-Disable upstream).

togglecpe - Toggle swith for CPE veiw MIB limitation.

genev - Generate random DOCSIS message: <TrapType> <Id> <Pri-err>.

gvenev - Generate random VENDOR message: <TrapType> <Id> <Pri-err>,

(Arbitrary TrapType=0-26, Vendor TrapType=30).

dslock - Program the tuner to <freq>(Mhz).

uslock - Program the tuner to <freq>(Mhz) & <upstream ID>.

protectoff - Disable hacker protection.

v3list - Show OID indexes for specified V3 table <0=all, 1-10>.



exit - Quit this sub-menu.


412 Chapter 6

dsa Syntax:dsa test

Starts the Dynamic Service Addition test according to the proceduredescribed in theData-Over-Cable Service Interface Specification AcceptanceTest Plan, TP-RFI-ATPv1.1-I01-000822 by Cable Labs, section 2.4, pages327-328.

There are two tests:

• usf-100a

• usf-200a

For more information about these tests, see the document mentioned above.

dsc Syntax:dsc serviceflow test

Starts the Dynamic Service Change test according to the procedure describedin Data-Over-Cable Service Interface Specification Acceptance Test Plan,TP-RFI-ATPv1.1-I01-000822 by Cable Labs, section 2.4, pages 327-328.

Theser viceflo w parameter represents the service flow number.

There are two tests:

• usf-100a

• usf-200a

For more information about these tests, see the document mentioned above.

Note: You must know the service flow number before using this command.To get this number, use theser viceflo w command from theQuality of Ser -vice sub-menu.

dsd1sf Syntax:dsd1 serviceflow

Short form:dsd1

Starts the Dynamic Service Deletion test according to the proceduredescribed in theData-Over-Cable Service Interface Specification AcceptanceTest Plan, TP-RFI-ATPv1.1-I01-000822 by Cable Labs, section 2.4, page323.

This command deletes one Dynamic Service Flow. For more informationabout this test, see the document mentioned above.




dsd2sf Syntax:dsd2 serviceflow

Short form:dsd2

Starts the Dynamic Service Deletion test according to the proceduredescribed in theData-Over-Cable Service Interface Specification AcceptanceTest Plan, TP-RFI-ATPv1.1-I01-000822 by Cable Labs, section 2.4, page323.

This command deletes two Dynamic Service Flows. For more informationabout this test, see the document mentioned above.


dsx Syntax:dsx type TLV

Sends an arbitrary DSx message. The parameters are:

typeOne of:0 (DSA), 1 (DSC), or2 (DSD).

TLVXXX

igmpjoin Syntax:igmpjoin ipaddr

Short form:igmpj

Starts the CM IGMP Membership Query test according to the proceduredescribed in theData-Over-Cable Service Interface Specification AcceptanceTest Plan, TP-RFI-ATPv1.1-I01-000822 by Cable Labs, section 2.3.14, page309.

igmpdelete Syntax:igmpdelete ipaddr

Short form:igmpd

Starts the CM IGMP Membership Leave test according to the proceduredescribed in theData-Over-Cable Service Interface Specification AcceptanceTest Plan, TP-RFI-ATPv1.1-I01-000822 by Cable Labs, section 2.3.14, page309.

snmpadduser Short form:s

This command is intended for use with the MG-Soft SNMP browser. Thiscommand is for debug purposes only and not intended for any other use.


414 Chapter 6

dccrequest Syntax:dccrequest DS US init UCD

Short form:dccr

This command is intended for use with Dynamic Channel Change debug.This command is for debug purposes only and not intended for any other use.

dccsendack Short form:dccs

This command is intended for use with Dynamic Channel Change debug.This command is for debug purposes only and not intended for any other use.

updisable Syntax:updisable flag

Short form:up

Sends an UP-DIS message.Theflag is either0 to enable the upstream, or1to disable the upstream.

togglecpe Short form:t

Switches the CPE MIB limitations view on to off and back.

Example:

atp> tCpe view ONatp> tCpe view OFFatp>

genev Syntax:genev traptype id priority

Short form:g

Generates random firmware upgrade messages according to the proceduredescribed in theData-Over-Cable Service Interface Specification AcceptanceTest Plan, TP-RFI-ATPv1.1-I01-000822 by Cable Labs, section 2.3.12, page277.

gvenev Syntax:gvenev traptype id priority

Short form:gv

Generates random VENDOR messages.The traptypeis 0 to 26 for arbitrarytrap types, or30 for a VENDOR trap type.



Example:

atp> gv 30 0 1

Random generated VENDOR EV_message ID=0 Priority=1

dslock Syntax:dslock freq

Short form:dsl

Forces the tuner to try to lock on a desired frequency. The modem resets itsPHY parameters and tries to find a QAM signal on the frequency entered.The frequency is expressed in MHz and can include a decimal point (i.e.,507.25 means 507,250,000Hz).

Example:

atp> dslock 315atp> Trying to synchronize ...Tuning to frequency 315000000Hz, (us 1 mode 2)Downstream Locked - Collecting Upstream InformationStarting Ranging On Channel 1SYNCHRONIZED - 315000000 Hz , ucd 1Trying to register through CMTS...DHCP - parameters acquiredTime of day - retrievedRegistration file - downloadedREGISTRATION COMPLETE - Waiting for Operational statusWorking in SNMP V1/2c Only NmAccess modeINITIALIZATION COMPLETE - MODEM IS OPERATIONAL

uslock Syntax:uslock freq us_channel_ID

Short form:usl

Forces the tuner to try to lock on a desired frequency. Upon success, themodem starts ranging on the specified upstream channel ID.The frequencyis expressed in MHz and can include a decimal point (i.e.,507.25 means507,250,000Hz).

Example:


416 Chapter 6

atp> usl 315 1atp> Trying to synchronize ...Tuning to frequency 315000000Hz, (us 1 mode 4)Downstream Locked - Collecting Upstream InformationStarting Ranging On Channel 1SYNCHRONIZED - 315000000 Hz , ucd 1Trying to register through CMTS...DHCP - parameters acquiredTime of day - retrievedRegistration file - downloadedREGISTRATION COMPLETE - Waiting for Operational statusWorking in SNMP V1/2c Only NmAccess modeINITIALIZATION COMPLETE - MODEM IS OPERATIONAL

protectoff Short form:p

Disables hacker protection.

v3list Syntax:v3list list

Short form:v3

Displays OID indexes for the specified SNMPv3 table.The list is one of thefollowing:

Value Description0 All tables1 TargetAddrEntries2 TargetParamsEntries3 NotifyEntries4 NotifyFilterProfileEntries5 NotifyFilterEntries6 UserEntries7 SecurityToGroupEntries8 AccessEntries9 ViewTreeFamilyEntries

10 CommunityEntries

Example:

atp> v3 8

v3 8

AccessEnties:

1: 11.100.104.75.105.99.107.115.116.97.114.116.0.3.1.DOCSIS

2: 13.100.111.99.115.105.115.77.97.110.97.103.101.114.0.3.3.DOCSIS

3: 14.100.111.99.115.105.115.79.112.101.114.97.116.111.114.0.3.3.DOCSIS

4: 14.100.111.99.115.105.115.79.112.101.114.97.116.111.114.0.3.2.DOCSIS

5: 13.100.111.99.115.105.115.77.111.110.105.116.111.114.0.3.2.DOCSIS



6: 10.100.111.99.115.105.115.85.115.101.114.0.3.2.DOCSIS

7: 7.99.112.101.85.115.101.114.0.3.2.DOCSIS

8: 8.64.109.116.97.112.114.111.118.0.2.1.MTA

9: 5.97.100.109.105.110.0.2.1.MTA

10: 8.111.112.101.114.97.116.111.114.0.2.1.MTA

busy etries - 128, free enries - 128

atp>


help Short form:h

Displays a help message (list of all commands available from theatp sub-menu).

Example:

atp> help

help


dsa - Initiate DSA test <DSX Type> (1=usf-100a, 2=usf-200a).

dsc - Initiate DSC test <SF N#> <DSX Type> (1=usf-100a, 2=usf-200a).



dsx - Init arbitrary DSX <DSX Msg Type> (0-DSA, 1-DSC, 2-DSD) <TLV>.

igmpjoin - Initiate an IGMP ’join’ event in BPI-Map for <IP address>.

igmpdelete - Initiate an IGMP ’delete’ event in BPI-Map for <IP address>.

snmpadduser - Add SNMP predefines V3 tables.

dccrequest - Init DCC test - <DS> <US> <Init> <UCD(0-OFF,1-ON)>.

dccsendack - Initiate DCC-ACK message to TSM.

updisable - Send UP-DIS Message (0-Enable upstream,1-Disable upstream).

togglecpe - Toggle swith for CPE veiw MIB limitation.

genev - Generate random DOCSIS message: <TrapType> <Id> <Pri-err>.

gvenev - Generate random VENDOR message: <TrapType> <Id> <Pri-err>,

(Arbitrary TrapType=0-26, Vendor TrapType=30).

dslock - Program the tuner to <freq>(Mhz).

uslock - Program the tuner to <freq>(Mhz) & <upstream ID>.

protectoff - Disable hacker protection.

v3list - Show OID indexes for specified V3 table <0=all, 1-10>.





418 Chapter 6

exit Short form:e

Exits theatp sub-menu and returns to themain menu.

Example:

atp> eMAIN>

Quality of Service Sub-menu

To enter the Quality of Service sub-menu, enter theqos command from themain menu.

Example:

qos> helphelpConsole Commands for this level:

classifiers - Show the Classifiers.phs - Show the PHSs.serviceflow - Show the Service Flows.usclassifiers - Show sorted Classifiers.usphs - Show the Active PHSs.ussid - Show the SID table (upstream).ratelimitinfo - Shows Us Active sids info.! - Execute the last command.help - Display this message.exit - Quit this sub-menu.

qos>

classifiers Short form:c

Shows the QoS classifiers.

Example:

qos> cCLASSIFIER 1:

Class ID 1Class SFID 338Direction 2isIPclass 1isLLCclass 0isIEEEclass 0isIEEEprio 0isPortSet 1IpSourceAddr= 0.0.0.0IpSourceMask= 0.0.0.0



IpDestAddr= 0.0.0.0IpDestMask= 0.0.0.0IpProtocol=17SourcePortStart=2427SourcePortEnd=2427DestPortStart=0DestPortEnd=65535VlanId=65535EnetProtocol=0EnetProtocolType=255ActivationState=1Priority=1IpTosLow=0IpTosHigh=ffIpTosMask=0UserPrioLow=0UserPrioHigh=7DestMacAddr= 0 0 0 0 0 0DestMacMask= 0 0 0 0 0 0SourceMacAddr= 0 0 0 0 0 0ClassBitMap= dfc00000

CLASSIFIER 2:Class ID 2. . .. . .. . .DestMacMask= 0 0 0 0 0 0SourceMacAddr= 0 0 0 0 0 0ClassBitMap= df300000

qos>

phs Short form:p

Shows the QoS Payload Header Suppression (PHS) status

Example:

qos> p

PHSID = 1:

PHS SFID = 31

PHS ClassID = 1

PHS Direction = 2

PHS Size = 64

PHS Verify = 1

PHS ActivationState = 3

PHS Field = 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 0a 00 0a 98 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ff

PHS Mask = 00 00 00 03 c0 00 00 01

qos>


420 Chapter 6

ser viceflo w Short form:s

Shows the QoS Service Flows.

Example:

qos> sSERVICE FLOW 1:

SFID=337Direction=2isPrimary=1isDirect=0ParamSetType=7SID=4900timeCreated=1185815869timeActive=0SFID=337SNMP Type=1MaxTrafficRate=3000000MaxTrafficBurst=3044MinReservedRate=0NomPollInterval=0TolPollJitter=0NomGrantInterval=0TolGrantJitter=0GrantTimeReference=0MaxLatency=0RequestPolicy=128MaxConcatBurst=3044MinReservedPkt=64ActiveTimeOut=0AdmittedTimeOut=200UnsolicitGrantSize=0Priority=1GrantsPerInterval=0TosAndMask=252TosOrMask=0ScheduleType=2ParamBitMap=ffc08000

SERVICE FLOW 2:SFID=338. . .. . .. . .TosOrMask=0ScheduleType=2ParamBitMap=ffc08000

SERVICE FLOW 3:



. . .

. . .

. . .qos>

usclassifiers Short form:usc

Shows the QoS upstream sorted classifiers.

Example:

qos> uscUpstream DB SCN Table :

Upstream DB Sorted classifiers 1

CLASSIFIER index 0, priority 1:Class ID 1Class SFID 338Class SID index 1Class PHS index -1pktCounter 49isIPclass 1isLLCclass 0isIEEEclass 0isIEEEprio 0isPortSet 0IpSourceAddr= 0.0.0.0IpSourceMask= 0.0.0.0IpDestAddr= 0.0.0.0IpDestMask= 0.0.0.0IpProtocol=17SourcePortStart=2427SourcePortEnd=2427DestPortStart=0DestPortEnd=65535VlanId=65535EnetProtocolValue=0EnetProtocolType=255Priority=1IpTosLow=0IpTosHigh=ffIpTosMask=0UserPrioLow=0UserPrioHigh=7

qos>


422 Chapter 6

usphs Short form:usp

Shows the QoS upstream sorted Payload Header Suppression (PHS).

Example:

qos> usp

Downstream DB PHS:

Upstream DB PHS:

PHSID = 1:

Size = 64

Verify = 1

Field = 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 0a 00 0a 98 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 ff

MaskBytes = 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 ff ff ff ff 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ff

MaskedByteNumber = 5

qos>

ussid Short form:uss

Shows the QoS upstream SID table.

Example:

qos> ussUpstream DB Used Sids: 2Sid Entry 0:

SID = 4900SFID = 337RequestPolicy = 80Priority = 1MaxUpBandwidth(bytes) = 375000MaxTxBurst = 3044MaxConcatBurst = 3044BurstProfileMaxUcdBurst = 3780BurstProfileMaxLongDataBurst = 3780NomGrantInterval = 0GrantsPerInterval = 0UnsolicitGrantSize = 0GrantTimeReference = 0ScheduleType = 2SCNHandle = -1MaxBucketSize = 39352currentBucketInclude = 39352TokenSize = 15000maxGrantsPerUsInterval = 0usgPacketRateMult = 0



maxUsIntervalsPerPeriod = 0usIntervalsPerPeriodCnt = 0curUsgPacketRate = 0curGrantsPerUsgInterval = 0curUsgQIBit = 0curUsgActivity = 0isDirect = 0isFlushed = 0pktCounter = 425octetCounter = 141796dropPkts = 0delayPkts = 0maxHwBDsCounter = 7

Sid Entry 1:SID = 4901SFID = 338. . .. . .. . .dropPkts = 0delayPkts = 0maxHwBDsCounter = 7

qos>

ratelimitinfo Short form:rat

Shows rate limiting information.

Example:

qos> rat

rat

Upstream DB Sids Info

Index MaxTxBurst MaxUpRate TokenSize MaxBucketSize BucketInclude

0 3044 375000 15000 39352 39352

1 0 0 0 12176 2976

qos>


help Short form:h

Displays a help message (list of all commands available from theqos sub-menu).


424 Chapter 6

Example:

qos> hConsole Commands for this level:

classifiers - Show the Classifiers.phs - Show the PHSs.serviceflow - Show the Service Flows.usclassifiers - Show sorted Classifiers.usphs - Show the Active PHSs.ussid - Show the SID table (upstream).ratelimitinfo - Shows Us Active sids info.! - Execute the last command.help - Display this message.exit - Quit this sub-menu.

qos>

exit Short form:e

Exits theqos sub-menu and returns to themain menu.

Example:

qos> eMAIN>

Modem Configuration Sub-menu

To enter the Modem Configuration sub-menu, enter thesetup commandfrom the main menu.

Example:

MAIN> setup

setup

Configuration parameters submenu

setup> h

h


addcpe - Add new cpe to the learned cpe’s.

classification - Set Classification (1=On or 0=Off).

concat - Set Concatenation (1=On or 0=Off).

default - Change CM mode to ’default’.

igmpstart - Start IGMP task manually.

scanreset - Reset scanning frequency cache.

setopmode - Set Operational mode <index>.

rgenable - Sets RG on/off status (0 or 1).

precharge - Set the PRECHARGE_ALWAYS flag (1=On or 0=Off).

timestamp - Set the Console print timestamp flag (1=On or 0=Off).



wdtdisable - Disable WDT.




setup>

addcpe Syntax:addcpe macaddr

Short form:a

Manually adds a new static MAC address of a known CPE to the forwardingtable. Onlythe CPEs that appear in the table are enabled to forward datathrough the CM.To see the current list of CPEs, use thecpes commandfrom theshow sub-menu.

Example:

setup> a 00-50-f1-12-21-47CPE was added successfully.setup>

classification Syntax:classification mode

Short form:cl

Sets (or clears) the classification of packets arriving from the upper layer ser-vice interface to a specific active Service Flow. The parameter is:

mode0 to turn off classification, or1 to turn on classification.

Example:

setup> cl 0Classification is OFF !setup> cl 1Classification is ON !setup>

concat Syntax:concat mode

Short form:co

Set (or clear) the packet concatenation support. The parameter is:

mode0 to turn off concatenation, or1 to turn on concatenation.


426 Chapter 6

Example:

setup> co 0Concatenation is OFF !setup> co 1Concatenation is ON !setup>

default Short form:d

This command resets the frequency cache and cancels all report levels.

Example:

setup> dReset Frequency cacheNo Report Levelssetup>

igmpstar t Short form:i

Starts the IGMP task.

scanreset Short form:sc

Resets the scanning frequency cache. After reset, the modem scans thedownstream frequencies for an active signal. Themodem first tries the lastfive frequencies on which it has successfully locked before.The scanresetcommand clears this cache—next time the modem starts scanning from thelowest downstream frequency.

Example:

setup> scsetup>

setopmode Syntax:setopmode type value

Short form:se

Sets the operational mode on or off. Theparameters are:

typeThe operational mode to modify. To get the operational modes list,use theopmode command from theshow sub-menu.

valueThe desired value for the operational mode.



Example:

MAIN> shDisplay modem parameters submenushow> oOperational Mode: (Capabilities and modes)Description Type Capab Mode----------- ----- ----- ----Concatenation Support 1 1 1Docsis Support 2 1 1Fragmentation Support 3 1 1PHS Support 4 1 1IGMP Support 5 1 1BPI+ Support 6 1 1DS SAID’s 7 15 15US SID’s 8 16 16Filtering Support 9 0 0Equalizer Taps per Symbol 10 1 1Number of Equalizer Taps 11 8 8DCC Support 12 1 0IP filter Support 13 112 112LLC filter Support 14 16 16USID Expanded Support 15 1 0Ranging Device Class ID 16 4 4show> eMAIN> seConfiguration parameters submenusetup> se 9 1setup> eMAIN> shDisplay modem parameters submenushow> oOperational Mode: (Capabilities and modes)Description Type Capab Mode----------- ----- ----- ----Concatenation Support 1 1 1Docsis Support 2 1 1Fragmentation Support 3 1 1PHS Support 4 1 1IGMP Support 5 1 1BPI+ Support 6 1 1DS SAID’s 7 15 15US SID’s 8 16 16Filtering Support 9 0 1Equalizer Taps per Symbol 10 1 1Number of Equalizer Taps 11 8 8DCC Support 12 1 0IP filter Support 13 112 112LLC filter Support 14 16 16USID Expanded Support 15 1 0Ranging Device Class ID 16 4 4


428 Chapter 6

show>

rg enable Not supported.

prechar ge Syntax:prechar ge flag

Short form:pre

Sets the PRECHARGE_ALWA YS flag.

Example:

setup> pre 1pre 1PA = 1 (CS1 Control reg = 0x60A1)setup> pre 0pre 0PA = 0 (CS1 Control reg = 0x6021)

timestamp Syntax:timestamp flag

Short form:pre

Sets the console print timestamp flag.

wdtdisable Not supported.


help Short form:h

Displays a help message (list of all commands available from thesetup sub-menu).

Example:



setup> hConsole Commands for this level:

addcpe - Add new cpe to the learned cpe’s.classification - Set Classification (1=On or 0=Off).concat - Set Concatenation (1=On or 0=Off).default - Change CM mode to ’default’.igmpstart - Start IGMP task manually.scanreset - Reset scanning frequency cache.setopmode - Set Operational mode <index>.standby - Set Standby mode (1=On or 0=Off).! - E xecute the last command.help - Display this message.exit - Quit this sub-menu.

setup>

exit Short form:e

Exits thesetup sub-menu and returns to themain menu.

Example:

setup> eMAIN>

Debug Sub-menu

To enter the Debug sub-menu, enter thedebug command from the mainmenu.

Example:

debug> h

h


collectmap - Collect Map Packets (0-stop, 1-collect for CMs

UC-id 2-collect all the mapp other num-print).

equadump - Dump equalization coeff.

macread - Read from MAC register <reg>.

macwrite - Write to MAC register <reg> the value <data>.

mapdata - Transfer MAP msgs also to the software (0 or 1).

read - Read from PHY register <reg>.

cpmac - print CPMAC <instance> statistics.

usbadmin - print USB statistics.

write - Write <data> to PHY register <reg>.

dump - Dump PHY registers.

dmac - Dump MAC registers.

sread - Read from SRAM <addr> through MAC.


430 Chapter 6

swrite - Write <data> to SRAM <addr> through MAC (in non-DMA mode).

cerreset - Reset CER counter.

sequthresh - Set the equ threshold <NUM> times 10

to the power of -<NUM>.

gequthresh - Read the equalizer threshold.

ustables - Read the equalizer threshold.

sethighDA - Add a Mac address to the DS High priority.

setlowDA - Remove a Mac address to the DS High priority.

addFilter - Add a Mac address to the DS filter table[indx,mac].

remFilter - Remove a Mac address to the DS filter table.

shFilter - Show the DS filter table.

cpuPerform - Show periodically <sec> CPU usage that performed

<num> times.

perfMonit - Show periodically <ckl> Performance Monitoring that

performed <num> times.

perfMonitor - Show periodic Performance Monitoring (<type>

<subtype> <window>).

powerMode - Set Power mode <device ID> (0 - USB 1 - ETH 2 - PLL

3 - A ll) <power> (0 - power down 1 - p ower up).

upstream - US DMA ring.

ephysetTxParams - Configure ETH default TX amplitude and TX slope parameters.

ethSetMode - set eth phy mode: 1=auto, 2=10Half, 3=10Full,

4=100Half, 5=100Full.

setTestCnf - Set the TESTCFG register of the EPHY to it’s

Working values (will effect aftre next linkup)..

sethighthr - Set high power threshold.

setthrenable - Select PGA special(1) or normal(0) mode.

dsring - Display downstream DMA rings.

dbd - Display downstream BD data.

dr - Display MAC register [addr][count].

dmc - Display DS microcontroller regs.

list - MAC Dump list control (?-help).

isrdump - MAC Dump control (?-help).

dsdmem - Display DS MAC registers (preset).

ms2byte - Display minislotToByte table.

usdr - Display US Debug registers (preset).

usdmem - US DMEM registers.

mmw - Modify memory: mmw <Addr> <word>.

mmb - Modify memory: mmb <Addr> <byte>.

ethwrite - write eth phy [reg][value].

ethrread - read eth phy [reg] of the selected PHY.

ethiwrite - write eth phy Indirect [reg][value].

ethpower - set eth power mode [mode] (0=down 1=up).

ethmode - set eth mode [mode] (AUTO|100FD|100HD|10FD|10HD).

ethTxThreshold - set eth Tx BD Release Threshold.

usGrantIntGet - Show the current Time Of Grant Int Before Tx.

usGrantIntSet - Set the current Time Of Grant Int Before Tx <time>

(in msec).

emifSetMaster - set emif sched. mode for selected masters [master id](0-4).

emifSetAll - set emif sched. mode for all masters.



emifGetMaster - get emif sched. mode of selected masters [master id](0-4).

emifGetAll - get emif sched. mode of all masters.

mipsBrgSet - set mips clock bridge mode <mode>

("a-sync"/"sync"/"mips"/"sys").

mipsBrgGet - get current mips clock bridge mode.

adcdump - Print out ADC dump.

agcsel - agcsel [0/1] 0=IF, 1=RF.

agcfreq - agcfreq [freqKHz][range 0/1].

boarddiag - Display board assembly and run device diagnostic.

dml - DML <addr> [count].

mml - Modify memory: mml <Addr> <long>.

usbwrite - write USB [reg][value].

usbread - read USB [reg].

vlynqTest - test vlynq [count] [offset1] [offset2].




collectmap Syntax:collectmap mode

Short form:coll

Collects MAP information for the cable modem upstream channel.Theparameter is:

modeOne of the following:

• 0 : stop collecting MAPs.

• 1 : collect MAPs for the cable modem upstream channel.

• 2 : collect all MAPs.

• other : print the collected MAPs.

Use themapdata 1 command before collecting any MAP packets with thecollectmap command.

Example:

debug> collect 1

collect 1

DEBUG: Start collecting MAPs only for the CM’s US channel

debug> collect 2

collect 2

DEBUG: Start collecting all the mappings

debug> collect 3

collect 3

DEBUG: Collected MAPS

---------------------

UCD : 1

NumElem: 7


432 Chapter 6

AllocStartTime : 430edd

AckTime : 430dc5

RangingBackoffs : 2 8

DataBackoffs : 3 a

SID: 0000, IUC: 0e, Offset: 0 <---14----

SID: 3fff, IUC: 01, Offset: 2

SID: 0000, IUC: 0e, Offset: 6 <---14----

SID: 0000, IUC: 0e, Offset: 8 <---14----

SID: 3fff, IUC: 01, Offset: 10

SID: 0000, IUC: 0e, Offset: 62 <---14----

SID: 0000, IUC: 07, Offset: 64

UCD : 0

NumElem: 0

AllocStartTime : 0

AckTime : 0


DataBackoffs : 0 0

UCD : 0

NumElem: 0

AllocStartTime : 0

AckTime : 0


DataBackoffs : 0 0

equadump Short form:eq

Dumps the equalization coefficient parameter table for the shape filter.

Example:

debug> eq

EQUA: DUMP coeff FT[0];MTL[0]

0x0000,0x0000 0x0000,0x0000 0x0000,0x0000 0x0000,0x0000

0x0000,0x0000 0x0000,0x0000 0x0000,0x0000 0x0000,0x0000

0x0000,0x0000 0x0000,0x0000 0x0000,0x0000 0x0000,0x0000

0x0000,0x0000 0x0000,0x0000 0x0000,0x0000 0x0000,0x0000

0x0000,0x0000 0x0000,0x0000 0x0000,0x0000 0x0000,0x0000

0x0000,0x0000 0x0000,0x0000 0x0000,0x0000 0x0000,0x0000

=========== RangingData =============

Returned SID - 0 x0000

Timing ajust - 0 x00000000

PowerLevelAdjust - 0

OffsetFreqAdjust - 0

MainTapLocation - 0

TapsPerSymbol - 0

NumForwardTaps - 0

NumReverseTaps - 0



FRealCoeff

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

FImagCoeff

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

RRealCoeff

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

RImagCoeff

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

RangingStatus - 0

DsFreqOverride - 0

UsChannelIDOvr - 0

Current Equalizer from chip

Taps.real Taps.image

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)


434 Chapter 6

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

0 ( 0) 0 (0)

Total power = 0 (desired 4190209)

macread Short form:macr

Syntax:macread register

Short form:macr

Reads the value of one of the MAC registers. Thevalid range forregister is0x0 to 0xFFFF. You can omit the higher bits of the absolute address (forexample,0xNNNN is equivalent to0x7NNNN).

Example:

debug> macr 0xd000Value in register 0xFD000 is 0x1.debug>

macwrite Syntax:macwrite register value

Short form:macw

Writes data to the specified MAC register. The valid range forregister is 0x0to 0xFFFF. You can omit the higher bits of the absolute address.See theDOCSIS Cable Modem Block User’s Guide for details. Changing any of theDOCSIS block registers can interfere with the normal operation of the mode.

Example:

debug> macw 0xd000 0x1Writing value 0x1 to register 0xFD000.debug>



mapdata Syntax:mapdata mode

Short form:map

Controls the MAP messages transfer to the firmware. Theparameter is:

mode0 to stop transferring MAP messages, or1 to start transferring.

Use themapdata 1 command before collecting any MAP packets with thecollectmap command.

Example:

debug> map 1debug>

read Syntax:read register

Reads the value of the specified PHY register. The valid range forregister is0x0 to 0x7F. See theDOCSIS Cable Modem Block User’s Guide for moreinformation.

Example:

debug> read 0x12Value in register 0x12 is 0x5.debug>

cpmac Syntax:cpmac instance

Short form:cpm

Prints CPMAC statistics for the specifiedinstance.

Example:

debug> cpm 0

-------------------------

----Ethernet counters----

Packets Delivered To UpperLayer : 25737

Packets Tx by driver : 6 4213

Packets Rx by driver : 2 5737

Packets Dropped by driver Rx : 0

Packets Dropped by driver Tx : 0

cpmacDumpstats - Unit 0, Instance Id 0. Hardware Statistics Counters

RxGoodFrames = 25737 (0x00006489)

RxBroadcastFrames = 98 (0x00000062)

RxMulticastFrames = 0 ( 0x00000000)

RxPauseFrames = 0 ( 0x00000000)


436 Chapter 6

RxCRCErrors = 0 ( 0x00000000)

RxAlignCodeErrors = 0 ( 0x00000000)

RxOversizedFrames = 0 ( 0x00000000)

RxJabberFrames = 0 ( 0x00000000)

RxUndersizedFrames = 0 ( 0x00000000)

RxFragments = 0 ( 0x00000000)

RxFilteredFrames = 0 ( 0x00000000)

RxQosFilteredFrames = 0 ( 0x00000000)

RxOctets = 1896914 (0x001CF1D2)

TxGoodFrames = 64213 (0x0000FAD5)

TxBroadcastFrames = 37562 (0x000092BA)

TxMulticastFrames = 924 (0x0000039C)

TxPauseFrames = 0 ( 0x00000000)

TxDeferredFrames = 0 ( 0x00000000)

TxCollisionFrames = 0 ( 0x00000000)

TxSingleCollFrames = 0 ( 0x00000000)

TxMultCollFrames = 0 ( 0x00000000)

TxExcessiveCollisions = 0 ( 0x00000000)

TxLateCollisions = 0 ( 0x00000000)

TxUnderrun = 0 ( 0x00000000)

TxCarrierSenseErrors = 0 ( 0x00000000)

TxOctets = 5179792 (0x004F0990)

Reg64octetFrames = 54920 (0x0000D688)

Reg65t127octetFrames = 34123 (0x0000854B)

Reg128t255octetFrames = 33 (0x00000021)

Reg256t511octetFrames = 26 (0x0000001A)

Reg512t1023octetFrames = 11 (0x0000000B)

Reg1024tUPoctetFrames = 837 (0x00000345)

NetOctets = 7076706 (0x006BFB62)

RxSofOverruns = 0 ( 0x00000000)

RxMofOverruns = 0 ( 0x00000000)

RxDmaOverruns = 0 ( 0x00000000)

DDA: ISR Count = 25737

DDA: Num Multifragment pkts = 0

usbadmin Prints USB statistics.

write Syntax:write data register

Short form:w

Writes data to the specified PHY register. The valid range forregister is 0x0to 0x7F. See theDOCSIS Cable Modem Block User’s Guide for more infor-mation. Changingany of the DOCSIS block registers can interfere with thenormal operation of the mode.



Example:

debug> w 10 100Writing value 0xA to register 0x64.debug>

dump Short form:du

Dumps the PHY registers.

Example:

debug> dump

dump

[01] 0051 [02] 19E1 [03] 21BA [04] F49D

[05] 108A [06] 0000 [08] 0041 [09] F888

[0B] 6000 [0C] 0000 [0D] 004E [0E] 0002

[0F] 0860 [10] 0022 [11] F592 [12] 002B

[13] 0000 [14] FFFF [15] FFFF [16] A453

[17] 0000 [18] 0000 [19] 0000 [1A] 0000

[1B] 0000 [1C] 0005 [1D] 0000 [1E] 0000

[1F] 0000 [20] 0D53 [21] DC66 [22] 0108

[23] 00D2 [24] 003A [25] 1290 [26] DB00

[27] 08FF [28] 4508 [29] 0D52 [2A] 0530

[2B] 0000 [2C] 0000 [2D] 621C [2E] C400

[2F] 01AE [30] 0000 [31] 2222 [32] 2840

[33] 5262 [34] 166A [35] 2179 [36] 645B

[38] 07B5 [39] 0000 [3A] 0000 [3B] 0000

[3C] 0006 [3D] 0001 [3E] 005E [3F] 0011

[40] 024A [41] 2BF0 [42] 0E04 [43] 0CD0

[44] 0000 [45] 0000 [46] 6000 [47] D312

[48] 0C30 [49] A902 [4A] 0C7B [4B] 80AB

[4C] 0589 [4D] 9800 [4E] 0008 [4F] 0169

[50] 0000 [51] 0000 [52] 0090 [53] 3F80

[54] 0000 [55] 0191 [56] 032C [57] 0000

[58] 0000 [59] 0000 [5A] 0000 [5B] 5600

[5C] 0000 [5D] 0005 [61] 41E1 [62] 0000

[64] 0400 [65] 00A0 [66] 0000 [67] 0000

[68] 09D0 [69] 0000 [6A] 0000 [6B] 0000

[6C] 28DC [6D] 0000 [6E] 4AE6 [6F] BA96

[70] DA70 [71] 0962 [72] 0000 [73] 0000

[74] 0000 [75] 0000 [76] 0000 [77] 0000

[78] 0000 [79] 0000 [7A] 0000 [7B] 0000

[7C] 0000 [7D] 0000 [7E] 0000 [7F] 0000

[80] 0000 [81] 0000 [82] 0000 [83] 0000

[84] 0000 [85] 0000 [86] 0000 [87] 6E22

[88] 20A0 [89] 1250 [8A] 80A9 [8B] 03FD

[8C] 0000 [8D] 0080 [8E] 10AA [8F] 1005

[90] 049C [91] 3456 [92] 0000 [93] FFFF

[94] 0080 [C0] 0000 [C1] 0000 [C2] 0000

[C3] 0000 [C4] 0000 [C5] 0000 [C6] 0000


438 Chapter 6

[C7] 000F [C8] 0AC1 [C9] 000D [CA] 0003

[CB] A010 [CC] 01FF [CD] 0000

Reg 0x37 sub-values:

[A] 5010 [B] D810 [C] 3D44 [D] 0073

[E] 3D4D

dmac Dumps MAC registers.

Example:

debug> dmac

dmac

[7A400] 0000 [7A414] 0000 [7A418] 0000 [7A422] 0000

[7A424] 0000 [7A430] 0000 [7A464] 0000 [7A478] 0000

[7A47A] 0000 [7A478] 0000 [7A47A] 0000 [7D050] 0004

[7D052] 0000 [7D054] 0000 [7D058] 0000 [7D05A] 000A

[7D05E] 0005 [7D076] 000A [7D078] 0000 [7D07A] 0000

[7D07C] 0000 [7D07E] 0000

[81002] 0014 [81006] 0008 [8100E] 00C7 [8103A] 0000

[81038] 0000 [8103E] 005F [8103C] 0000 [81056] 0010

[8105E] 0005 [81062] 0044 [81066] 01E0 [81076] 10C2

[8107A] 0032 [8107E] 0008 [81010] 0000 [81014] 0000

[81012] 0000 [81016] 0000 [81036] 0000 [81022] 1973

[81114] 0000 [81116] 0000 [8111A] 0000 [8116A] 0002

[81146] CEB0 [8114E] 0000 [81126] 1973 [81142] 0003

[81110] 0000 [81112] 0000 [81122] 1973 [81132] 0000

[81038] 00000000 [8103C] 0000005F [81040] 00000003 [810A0] 00000000

[81124] 30071973 [81128] 00000000 [8112C] 00000000

[83000] 0000 [83C80] 0000 [83C84] 0000 [83C88] 0000

[83C8C] 0000

[84000] 14C3 [84004] 14C3 [84020] 0000 [84024] 0000

[84078] 0000 [84080] 0000 [84088] 3C1A [84090] 0000

[840A0] 0000 [840A4] 0000 [840A8] 0000 [840AC] 0000

[840B0] 0000

debug>

sread Syntax:sread address

Short form:sr

When an external SRAM is connected, displays 96 bytes of SRAM content.The SRAM contains the packets received in the downstream and transmittedin the upstream.See theDOCSIS Block User’s Guide for more informationabout the data in the SRAM.



Example:

debug> sread 0x1000Value in SRAM:1000: FDD2 4D23 F131 CC31 A40C DCAC 3EB2 4CDB1010: A459 1B93 7DFD 8F8A 2765 EF62 CB8D 6CA31020: 8F13 7081 C233 4B33 C9F2 25A4 93EC 36B11030: 9B87 9C09 1073 B64B 1F6C 7068 C75E 74EF1040: 58B1 9591 E354 34D2 6282 679C 654E 39171050: ED0C 8540 A82F 2990 0465 28E3 0863 E6FEdebug>

swrite Syntax:swrite address data

Short form:sw

When an external SRAM is connected, writes a 16-bit value to a specificaddress in the SRAM. Changing the SRAM content can interfere with thenormal operation of the modem.

Example:

debug> sw 10 100Writing value 0x64 to address 0xA.debug>

cerreset Short form:ce

Resets the CER counter.

sequthresh Syntax:sequthresh base power

Short form:seq

Sets the equalizer threshold to the value specified bybaseand the negative ofpower.

Example:

debug> se 1 5debug> g1.000000e-05debug>

gequthresh Short form:g

Prints the equalizer threshold value specified by thesequthresh command.


440 Chapter 6

Example:

debug> g1.000000e-02

ustables Short form:ust

Displays the upstream channel types.

Example:

debug> ust# US-ID US-Type

0- 2 655351- 3 655352- 4 65535

debug>

sethighDA Syntax:sethighDA index

Sets the MAC address, associated with the specifiedindexin the downstreamfilter table, to high priority.

Example:

debug> shFshF0) 0-15-96-cb-1a-91) 0-15-96-cb-1a-a <-- High Priority2) 0-15-96-cb-1a-b3) 0-15-96-cb-1a-8debug> sethighDA 3sethighDA 3Okdebug> shFshF0) 0-15-96-cb-1a-91) 0-15-96-cb-1a-a <-- High Priority2) 0-15-96-cb-1a-b3) 0-15-96-cb-1a-8 <-- High Prioritydebug>

setlowDA Syntax:setlowDA index

Sets the MAC address, associated with the specifiedindexin the downstreamfilter table, to low (normal) priority.



addFilter Syntax:addFilter index macaddr

Short form:add

Adds a MAC address to the downstream filter table.

Example:

debug> addF 3 00-15-96-cb-1a-08addF 3 00-15-96-cb-1a-08Okdebug>

remFilter Syntax:remFilter index

Short form:rem

Removes a MAC address from the downstream filter table.

shFilter Short form:sh Displays the downstream filter table.

Example:

debug> shFshF0) 0-15-96-cb-1a-91) 0-15-96-cb-1a-a <-- High Priority2) 0-15-96-cb-1a-bdebug>

cpuPerform Syntax:cpuPerform period num

Short form:cpu

Displays CPU usage. The parameters are:

periodThe time, in seconds, between displays.

numThe number of times to display CPU usage.

Note: This command displays a large amount of detailed data.

perfMonitor Displays performance monitoring statistics. Not supported on all products.


442 Chapter 6

powerMode Syntax:powerMode device n

Short form:po

Sets the power mode for the specified device. Theparameters are:

deviceThe device ID (0: USB,1: ETH, 2: PLL, 3: All).

powerThe power mode (0: power down,1: power up).

upstream Syntax:upstream SID bd flag

Short form:up

Displays upstream BD rings for the specified SID. The parameters are:

SIDThe specified Service ID

bd

flagSpecifies whether to show data:1 shows data,0 does not.

Example:

debug> ups 1 1 1

ups 1 1 1

->MAIN

BD SidedRngPtr PktLen PktMsl PktLoss Cnct Pgb Blp MltD MltR BdOn NoCnct Err E I O

1 95C6B530 007E 000A 0 0 0 0 0 0 0 0 0 0 0 0

Sidedd <-

debug>

ephysetTxParams Sets default transmit amplitude and slope parameters.

ethSetMode Syntax:ethSetMode type

Short form:ethS

Sets the Ethernet PHY mode. Thetypeis one of:

• 1: automatic

• 2: 10Mbps half duplex



• 3: 10Mbps full duplex

• 4: 100Mbps half duplex

• 5: 100Mbps full duplex

setTestCnf Short form:setT

Sets the TESTCFG register of the Ethernet PHY to its working values. Thesetting takes effect at the beginning of the next connection.

sethighthr Syntax:sethighthr thresh

Sets the high power threshold.

setthrenable Syntax:setthrenable flag

Short form:sett

Sets the PGA mode:0 (normal) or1 (special).

dsringShort form:dsr

Displays downstream DMA rings.

dbd Syntax:dbd type index [ counter]

Displays downstream BD data. The parameters are:

typeThe type of data to display:

• m: Management BD

• l: Low-priority data BD

• h: High-priority data BD

• The BD index.

• (optional) The number of bytes to display. Omit this parameterto display all the selected data.

Example:


444 Chapter 6

debug> dbd m 1

dbd m 1

# dataBuf dataLen Own Wrap Int TransEr LenErr

1 0x15ca3450 0 1 0 1 0 0

Data buffer dump:

95ca3450: c2 00 00 2b a0 61 00 15 00 00 00 00 00 00 00 00 *...+.a..........*

95ca3460: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*

95ca3470: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*

95ca3480: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*

95ca3490: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*

95ca34a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*

95ca34b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*

95ca34c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*

debug>

dr Syntax:dr [addr] [count]

Displays MAC registers. Theparameters are:

addrThe beginning address, in hexadecimal. Valid addresses begin at0x78000.

countThe number of registers to display.

Example:

debug> dr 0x81040 16dr 0x81040 16[81040] = 0x0000 0000 0000 0000 0000[81042] = 0x0003 0000 0000 0000 0011[81044] = 0x15CB 0001 0101 1100 1011[81046] = 0x21D0 0010 0001 1101 0000[81048] = 0x0000 0000 0000 0000 0000[8104A] = 0x0000 0000 0000 0000 0000[8104C] = 0x0000 0000 0000 0000 0000[8104E] = 0x0000 0000 0000 0000 0000[81050] = 0x15CC R0 MSB Reg[81052] = 0x3930 R0 LSB Reg[81054] = 0x0000 R1 MSB Reg[81056] = 0x0000 R1 LSB Reg[81058] = 0x0000 R2 MSB Reg[8105A] = 0x000F R2 LSB Reg[8105C] = 0x0000 R3 MSB Reg[8105E] = 0x0005 R3 LSB Regdebug>



dmc Displays downstream microcontroller registers.

Example:

debug> dmcdmc[81050] = 0x15CC R0 MSB Reg[81052] = 0x37F0 R0 LSB Reg[81054] = 0x0000 R1 MSB Reg[81056] = 0x0000 R1 LSB Reg[81058] = 0x0000 R2 MSB Reg[8105A] = 0x000F R2 LSB Reg[8105C] = 0x0000 R3 MSB Reg[8105E] = 0x0005 R3 LSB Reg[81060] = 0x0000 R4 MSB Reg[81062] = 0x0010 R4 LSB Reg[81064] = 0x0000 R5 MSB Reg[81066] = 0x0002 R5 LSB Reg[81068] = 0x0000 R6 MSB Reg[8106A] = 0x0002 R6 LSB Reg[8106C] = 0x0000 R7 MSB Reg[8106E] = 0x0001 R7 LSB Reg[81070] = 0x0820 CR MSB Reg[81072] = 0x0800 CR LSB Reg[81074] = 0x0000 Condition Bus MSB Reg[81076] = 0x18C2 Condition Bus LSB Reg[8107A] = 0x0032 PC Reg[8107E] = 0x0004 Flags Reg[81082] = 0x00A4 Loop Start Reg[81086] = 0x0032 Interrupt Return Reg[8108A] = 0x0169 Sub-Return Reg[8108C] = 0x0000 Counter #1 MSB Reg[8108E] = 0x1D63 Counter #1 LSB Reg[81090] = 0x0000 Counter #2 MSB Reg[81092] = 0x0DE5 Counter #2 LSB Reg[81094] = 0x0000 Source #0 MSB Reg[81096] = 0x0014 Source #0 LSB Reg[81098] = 0xC200 Source #1 MSB Reg[8109A] = 0x0044 Source #1 LSB Reg[8109C] = 0x004E WDT Counter MSB Reg[8109E] = 0x8450 WDT Counter LSB Regdebug>

list Syntax:list +reg | -reg cmd

Controls the MAC dump list. The parameters are:

+reg | -regAdds or removes the specified register. Use thelist leg end com-mand to show the valid range forreg as follows:


446 Chapter 6

Code Register Name Description

0 0x7D804 TotLen Total Packet Length1 0x7D808 MsLen Unicast Length in Minislots2 0x7D870 Status Queue Status Register3 0x7D872 TxTimL LastTransmission Time Low4 0x7D874 TxTimH LastTransmission Time High5 0x90072 PbReq MAP PB Request Length6 0x9007E PtDLen MAP Packet Data Length7 0x90082 LRemL MAP Last Remainder Length8 0x90086 SIDind MAP SID Index9 0x90096 FrqSta MAP Fragmentation Status

10 0x9009A PktTyp MAP Packet Type11 0x900AA NumCon MAPNumber of Concat12 0x900BE ReqMs MAPRequest MS Length13 0x90102 IUC MAC-o-PHY IUC14 0x90106 GrntMs MAC-o-PHY Grant MS15 0x9010A GrntBt MAC-o-PHY Grant Bytes

Thecmd is one of the following:

+code| -codeAdds or removes the specified information code. See the tableabove for a list of valid codes.

resetResets the register list to the default.

leg endPrints a list of registers and codes.

showPrints the status of selected registers and codes.

?Prints a usage message.

Example:

debug> list

LIST - MAC dump list control

Usage:

list + 0x78000 - add register 0x78000 to dump list

list - 0x78000 - removes register 0x78000 from the list

list + 3 - a dd information code 3 to list

list - 3 - r emoves information code 3 from the list

list reset - r esets list of registers (not at codes)

list legend - p rints description of information codes

list show - p rints selected inf. codes and registers

list ? - p rints out this message

debug> list show



list show

Preset registers status

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

On On On On On On On On On On On On On On On On

Registers:

debug> list legend

list legend

Description of information codes:

0 0x7D804 "TotLen" Total Packet Length of Packet

1 0x7D808 " MsLen" Unicast Length in Minislots

2 0x7D870 "Status" Queue Status Register

3 0x7D872 "TxTimL" Last Transmission Time Low

4 0x7D874 "TxTimH" Last Transmission Time High

5 0x90072 " PbReq" MAP PB Request length

6 0x9007E "PtDLen" MAP Packet Data Length

7 0x90082 " LRemL" MAP Last Remainder Length

8 0x90086 "SIDind" MAP SID Index

9 0x90096 "FrqSta" MAP Fragmentation Status

10 0x9009A "PktTyp" MAP Packet Type

11 0x900AA "NumCon" MAP Number of Concat

12 0x900BE " ReqMs" MAP Request MS Length

13 0x90102 " IUC" MAC-o-PHY IUC

14 0x90106 "GrntMs" MAC-o-PHY Grant MS

15 0x9010A "GrntBt" MAC-o-PHY Grant Bytes

debug>

isrdump Syntax:isrdump command

Short form:isr

Controls information gathering for the MAC dump list (thelist command).Thecommandis one of the following:

star tStarts collecting information.

stopStops collecting information.

resetClears collected information.

showDisplays collected information.

dsdmem Short form:dsd

Displays downstream MAC registers (preset).


448 Chapter 6

ms2byte Short form:ms2

Displays the minislotToByte table.

Example:

debug> ms2

ms2

minislotsToByte table for IUC 2 -----------------

[000]0x7D182 <- 0x0000

[001]0x7D184 <- 0x0000 [002]0x7D186 <- 0x0000 [003]0x7D188 <- 0x0000

[004]0x7D18A <- 0x0000 [005]0x7D18C <- 0x0000 [006]0x7D18E <- 0x0000

[007]0x7D190 <- 0x0000 [008]0x7D192 <- 0x0000 [009]0x7D194 <- 0x0000

[010]0x7D196 <- 0x0000 [011]0x7D198 <- 0x0000 [012]0x7D19A <- 0x0000

[013]0x7D19C <- 0x0000

minislotsToByte table for IUC 5 -----------------

[000]0x7CC00 <- 0x0000

[001]0x7CC02 <- 0x0000 [002]0x7CC04 <- 0x0000 [003]0x7CC06 <- 0x001B

[004]0x7CC08 <- 0x002B [005]0x7CC0A <- 0x003B [006]0x7CC0C <- 0x004B

[007]0x7CC0E <- 0x004B [008]0x7CC10 <- 0x0061 [009]0x7CC12 <- 0x0071

. . .

usdr Displays upstream Debug registers (preset).

usdmem Displays upstream DMEM registers.

mmw Syntax:mmw addr word

Modifies the 2-byte word value at the specified address.

mmb Syntax:mmb addr byte

Modifies the byte at the specified address.

ethwrite Syntax:ethwrite reg value

Short form:ethw

Writes to the specified Ethernet PHY register.



ethrread Syntax:ethrread reg

Short form:ethrr

Reads the selected Ethernet PHY register.

ethiwrite Syntax:ethiwrite reg value

Short form:ethi

Performs an Indirect write to the specified Ethernet PHY register.

ethpower Syntax:ethpower mode

Short form:ethp

Sets the Ethernet power mode:

• 0: down

• 1: up

ethmode Syntax:ethmode mode

Sets the Ethernet mode; one of:

• AUTO

• 100FD (100Mbps full duplex)

• 100HD (100Mbps half duplex)

• 10FD (10Mbps full duplex)

• 10HD (10Mbps half duplex)

ethTxThreshold Short form:ethT

Sets the Ethernet Tx BD release threshold.

usGrantIntGet (Model 4 only) Displays the current Time of Grant interval before transmit.

usGrantIntSet Syntax:usGrantIntSet time

(Model 4 only) Sets the current Time of Grant interval, in milliseconds,before transmit.


450 Chapter 6

emifSetMaster Syntax:emifSetMaster id

Short form:emifSetM

Sets the EMIF scheduling mode for the selected master ID (0 to 4).

emifSetAll Short form:emifSetA

Sets the EMIF scheduling mode for all masters.

emifGetMaster Syntax:emifGetMaster id

Short form:emifGetM

Displays the EMIF scheduling mode of the selected master ID (0 to 4).

emifGetAll Syntax:emifGetAll

Short form:emifGetA

Displays the EMIF scheduling mode for all masters.

mipsBrgSet Syntax:mipsBrgSet mode

(Model 4 only) Sets the MIPS clock bridge mode; one of:a-sync , sync ,mips , or sys .

mipsBrgGet Syntax:mipsBrgGet

(Model 4 only) Displays the current MIPS clock bridge mode.

adcdump Short form:adc

Prints out the ADC dump.

boar ddiag Not supported.

dml Syntax:dml addr [ count]

Dumps memory as long-words.

mml Syntax:mml addr long

Modifies the 4-byte long value at the specified address.



usbwrite Syntax:usbwrite reg value

Writes to the specified USB register.

usbread Syntax:usbread reg

Reads the specified USB register.

vlynqTest Syntax:vlynqTest count offset1 offset2

Short form:vly

Tests the VLYNQ hardware.


help Short form:h

Displays a help message (list of all commands available from thedebug sub-menu).

Example:

debug> h


collectmap - Collect Map Packets (0-stop, 1-collect for CMs

UC-id 2-collect all the mapp other num-print).

equadump - Dump equalization coeff.

macread - Read from MAC register <reg>.

macwrite - Write to MAC register <reg> the value <data>.

mapdata - Transfer MAP msgs also to the software (0 or 1).

read - Read from PHY register <reg>.

cpmac - print CPMAC <instance> statistics.

usbadmin - print USB statistics.

write - Write <data> to PHY register <reg>.

dump - Dump PHY registers.

dmac - Dump MAC registers.

sread - Read from SRAM <addr> through MAC.

swrite - Write <data> to SRAM <addr> through MAC (in non-DMA mode).

cerreset - Reset CER counter.

sequthresh - Set the equ threshold <NUM> times 10

to the power of -<NUM>.

gequthresh - Read the equalizer threshold.

ustables - Read the equalizer threshold.

sethighDA - Add a Mac address to the DS High priority.

setlowDA - Remove a Mac address to the DS High priority.

addFilter - Add a Mac address to the DS filter table[indx,mac].

remFilter - Remove a Mac address to the DS filter table.

shFilter - Show the DS filter table.


452 Chapter 6

cpuPerform - Show periodically <sec> CPU usage that performed

<num> times.

perfMonit - Show periodically <ckl> Performance Monitoring that

performed <num> times.

perfMonitor - Show periodic Performance Monitoring (<type>

<subtype> <window>).

powerMode - Set Power mode <device ID> (0 - USB 1 - ETH 2 - PLL

3 - A ll) <power> (0 - power down 1 - p ower up).

upstream - US DMA ring.

ephysetTxParams - Configure ETH default TX amplitude and TX slope parameters.

ethSetMode - set eth phy mode: 1=auto, 2=10Half, 3=10Full,

4=100Half, 5=100Full.

setTestCnf - Set the TESTCFG register of the EPHY to it’s

Working values (will effect aftre next linkup)..

sethighthr - Set high power threshold.

setthrenable - Select PGA special(1) or normal(0) mode.

dsring - Display downstream DMA rings.

dbd - Display downstream BD data.

dr - Display MAC register [addr][count].

dmc - Display DS microcontroller regs.

list - MAC Dump list control (?-help).

isrdump - MAC Dump control (?-help).

dsdmem - Display DS MAC registers (preset).

ms2byte - Display minislotToByte table.

usdr - Display US Debug registers (preset).

usdmem - US DMEM registers.

mmw - Modify memory: mmw <Addr> <word>.

mmb - Modify memory: mmb <Addr> <byte>.

ethwrite - write eth phy [reg][value].

ethrread - read eth phy [reg] of the selected PHY.

ethiwrite - write eth phy Indirect [reg][value].

ethpower - set eth power mode [mode] (0=down 1=up).

ethmode - set eth mode [mode] (AUTO|100FD|100HD|10FD|10HD).

ethTxThreshold - set eth Tx BD Release Threshold.

usGrantIntGet - Show the current Time Of Grant Int Before Tx.

usGrantIntSet - Set the current Time Of Grant Int Before Tx <time>

(in msec).

emifSetMaster - set emif sched. mode for selected masters [master id](0-4).

emifSetAll - set emif sched. mode for all masters.

emifGetMaster - get emif sched. mode of selected masters [master id](0-4).

emifGetAll - get emif sched. mode of all masters.

mipsBrgSet - set mips clock bridge mode <mode>

("a-sync"/"sync"/"mips"/"sys").

mipsBrgGet - get current mips clock bridge mode.

adcdump - Print out ADC dump.

agcsel - agcsel [0/1] 0=IF, 1=RF.

agcfreq - agcfreq [freqKHz][range 0/1].

boarddiag - Display board assembly and run device diagnostic.

dml - DML <addr> [count].

mml - Modify memory: mml <Addr> <long>.



usbwrite - write USB [reg][value].

usbread - read USB [reg].

vlynqTest - test vlynq [count] [offset1] [offset2].




debug>

exit Short form:ex

Exits thedebug sub-menu and returns to themain menu.

Example:

debug> exMAIN>

Show Parameter s Sub-menu

To enter the Show Parameters sub-menu, enter theshow command from themain menu.

Example:

MAIN> show

show

Display modem parameters submenu

show> h

h


cpes - Display list of learned DOCSIS CPEs.

allmacs - Display list of learned by local bridge MACs.

igmpdb - Print IGMP Info.

ipfilters - Shows IP filters.

llcfilters - Shows LLC filters.

spoofingfilters - Shows CPE IP spoofing filters.

multicastfilters - Shows multicast filters (IGMP and static).

opmode - Get Operational mode.

lanstatus - Lan Interface Status.

dsdmaring - DS DMA Status.

timeofversion - Show date & time of image creation.

freqcache - Show NV stored Frequency cache.

dhcpserv - Show DHCP Server status.

usbmode - Show USB operating mode (2.0 / 1.1).


compileflags - Show compile-time flags.



454 Chapter 6


show>

cpes Short form:cp

Displays the MAC addresses of the CPE learned by the modem. The CMforwards data to or from CPEs that appear in this list. In addition, it displaysthe way the address was learned as follows:

• Dynamic—through listening to the network traffic

• Static—set by the user using theaddcpe command, or added by acommand in the configuration file

The modem can be configured to learn any number of CPEs from 0 to 16.The default number of the CPE is 1 and this is changed in the configurationfile.

Example:

show> cp

cp

CPE table - 2 learned. Configured max is 16

0: 00.15.96.cb.1a.0a Dynamic - PacketCable Embedded Interface

1: 00.15.96.cb.1a.0b Dynamic - Ethernet CPE Interface

igmpdb Short form:ig

Shows the IGMP interface information.

Example:

show> ig

IGMP interface:

*****************

QueryInterval queryMaxResTime joins groups querier

HFC : 0 0 0 0 10.19.127.61

CMCI: 125 100 0 0 10.19.127.61

IGMP cache table:

*****************

index groupIp state lastReporter suppressReport UpTime

0 000.000.000.000 0 000.000.000.000 0 974915120

1 000.000.000.000 0 000.000.000.000 0 974915120

2 000.000.000.000 0 000.000.000.000 0 974915120

3 000.000.000.000 0 000.000.000.000 0 974915121

4 000.000.000.000 0 000.000.000.000 0 974915121

5 000.000.000.000 0 000.000.000.000 0 974915121

6 000.000.000.000 0 000.000.000.000 0 974915121

7 000.000.000.000 0 000.000.000.000 0 974915121

8 000.000.000.000 0 000.000.000.000 0 974915121



9 000.000.000.000 0 000.000.000.000 0 974915121

10 000.000.000.000 0 000.000.000.000 0 974915121

11 000.000.000.000 0 000.000.000.000 0 974915121

12 000.000.000.000 0 000.000.000.000 0 974915121

13 000.000.000.000 0 000.000.000.000 0 974915121

14 000.000.000.000 0 000.000.000.000 0 974915121

15 000.000.000.000 0 000.000.000.000 0 974915121

show>

ipfilters Short form:ip

Displays a list of the currently active IP filters.

Example:

show> ipIPDefault is ACCEPT(2).IPCount: 0show>

llcfilters Short form:ll

Displays a list of the currently active LLC filters.

Example:

show> llLLCDefault is ACCEPT(2).LLCCount: 0show>

spoofingfilters Short form:sp

Displays a list of configured spoofing filters.

Example:

show> spoofspoofCpeIp Used = 0, CpeIp Max = -1

multicastfilters Short form:mu

Displays a list of configured multicasting filters.


456 Chapter 6

Example:

show> multimultiMulticast Ip Used = 1

IP Address: 224.0.0.1Multicast MAC Used = 0show>

opmode Short form:o

Shows the CM operational mode.The operational mode can be set (or reset)by using thesetopmode command from thesetup sub-menu.

Example:

show> oOperational Mode: (Capabilities and modes)Description Type Capab Mode----------- ----- ----- ----Concatenation Support 1 1 1Docsis Support 2 1 1Fragmentation Support 3 1 1PHS Support 4 1 1IGMP Support 5 1 1BPI+ Support 6 1 1DS SAID’s 7 15 15US SID’s 8 16 16Filtering Support 9 0 1Equalizer Taps per Symbol 10 1 1Number of Equalizer Taps 11 8 8DCC Support 12 1 0IP filter Support 13 112 112LLC filter Support 14 16 16USID Expanded Support 15 1 0Ranging Device Class ID 16 4 4show>

lanstatus Short form:la

Displays the LAN interface status.

Example:

show> laLAN link ON.show>



dsdmaring Short form:ds

Displays the Downstream DMA status.

Example:

show> ds

================ Manamegment ring =================:

# BD dataBuf dataLen Own Wrap Int TransErr LenErr

0 0xb5cf60a0 0x15cf4fc0 0 1 0 1 0 0

1 0xb5cf60b0 0x15cf4000 0 1 0 1 0 0

2 0xb5cf60c0 0x15cf3040 0 1 0 1 0 0

3 0xb5cf60d0 0x15cf2080 0 1 0 1 0 0

4 0xb5cf60e0 0x15cf10c0 0 1 0 1 0 0

. . .

10 0xb5cf6140 0x15ceb240 0 1 0 1 0 0

11 0xb5cf6150 0x15cea280 0 1 0 1 0 0

12 0xb5cf6160 0x15ce92c0 0 1 0 1 0 0

13 0xb5cf6170 0x15ce8300 0 1 0 1 0 0

14 0xb5cf6180 0x15ce7340 0 1 0 1 0 0

15 0xb5cf6190 0x15ce6380 0 1 1 1 0 0

BD Statistics: numOfBusy=0 maxNumOfBusy=0

================= Data ring =================:

# BD dataBuf dataLen Own Wrap Int TransErr LenErr

0 0xb5d14280 0x15d13700 0 1 0 1 0 0

1 0xb5d14290 0x15d12fa0 0 1 0 1 0 0

2 0xb5d142a0 0x15d12840 0 1 0 1 0 0

3 0xb5d142b0 0x15d120e0 0 1 0 1 0 0

4 0xb5d142c0 0x15d11980 0 1 0 1 0 0

. . .

59 0xb5d14630 0x15cf83e0 0 1 0 1 0 0

60 0xb5d14640 0x15cf7c80 0 1 0 1 0 0

61 0xb5d14650 0x15cf6dc0 0 1 0 1 0 0

62 0xb5d14660 0x15cf7520 0 1 0 1 0 0

63 0xb5d14670 0x15cf6660 0 1 1 1 0 0

BD Statistics: numOfBusy=0 maxNumOfBusy=0

# dataBuf dataLen Own Wrap Int TransErr LenErr

------------------------------Shortcut explanations----------------------------

Own - Ownership,0=CPU is the owner(BD if full),1=DS DMA is the owner (BD empty)

Wrap- Wraping, 0= this is NOT the last BD , 1 = this is the last BD.

Int - Interrupt,1 = Interrupt is generated and event-reg is set, 0=No interrupt

TransErr -Transfer error,1= an error accured during DS data transfer,0=No error

LenErr-Length err,1=len of frame has wrong LEN field in MAC header,0=no error

show>


458 Chapter 6

timeofversion Short form:t

Displays data and time of image creation.

Example:

show> tImage Creation Date/Time: Mar 30 2007 / 20:07:38show>

freqcache Short form:f

Displays a list of cached frequencies.

Example:

show> freqfreqHeadFrequency is 5TailFrequency is 0Cached frequencies = 1

[5]Frequency = 741000000 UsId = 1

dhcpser ve Short form:dh

Displays the DHCP server status.

Example:

show> dhcpdhcpDHCP Server Disabled

usbmode Shows the USB versions supported and in use.

Example:

show> usbusbUSB MODE:Image compiled for USB 1.1 modeCurrent Operating Mode : 1.1show>




help Short form:h

Displays a help message (list of all commands available from theshow sub-menu).

Example:

show> hConsole Commands for this level:

cpes - Display list of learned cpe’s.igmpdb - Print IGMP Info.ipfilters - Shows IP filters.llcfilters - Shows LLC filters.opmode - Get Operational mode.version - Software Version.lanstatus - Lan Interface Status.dsdmaring - DS DMA Status.dmamcode - DMA’s Micro Code.timeofversion - Show date & time of image creation.! - E xecute the last command.help - Display this message.exit - Quit this sub-menu.

show>

exit Short form:e

Exits theshow sub-menu and returns to themain menu.

Example:

show> eMAIN>

BPI Parameter s Sub-menu

To enter the BPI Parameters sub-menu, enter thebpi command from themain menu.

Example:

MAIN> b

BPI messages submenu

bpi> h


authinfo - Display Auth info message.

authreply - Display Auth Reply message.


460 Chapter 6

authrequest - Display Auth Request message.

keyreply - Display TEK Reply message for SID number.

keyrequest - Display TEK Request message for SID number.

mapreply - Display SA Map Reply message for SID number.

maprequest - Display SA Map Request message for SID number.

authreset - Display SA Map Request message for SID number.

authstats - Display SA Map Request message for SID number.




bpi>

authinfo Short form:authi

Shows the transmitted BPI information (Authorization message).

Example:

bpi> authi

Auth Info transmitted:

09 2a 86 48 86 f7 0d 01 01 05 05 00 30 81 85 31 0b 30 09 06

03 55 04 06 13 02 49 4c 31 0f 30 0d 06 03 55 04 0a 13 06 54

. . .

c1 9b 5b ea f0 cb ef 1e cf 60 df dd 71 56 d5 eb d8 2e 1f 49

0c 0f 3c 6c ff d5 50 a7 6e 8d 8f a1 b1 43 94 5b 5c 74 f8 ee

88 84 33 3d 62 1a ba cf df a5 73 4c 4c 5c 1d b6 ff 44 10 48

be 75 df 98 2f

bpi>

authreply Short form:authrep

Shows the received BPI information (Authorization Reply message).

Example:

bpi> authrep

Auth Reply received:

f6 ff cf 4e ff 6d af ff fb 9b 4f df bb 7e db da ff fc d7 f9

bd ed b5 ff ff cf af ff 77 fb 8d 9c f8 bb fb ff ff 78 ce bf

. . .

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

bpi>



authrequest Short form:authreq

Shows the transmitted BPI information (Authorization Request message).

Example:

bpi> authreq

Auth Request transmitted:

37 32 35 02 00 03 00 50 f1 03 00 06 00 50 f1 12 27 25 04 00

8c 30 81 89 02 81 81 00 c3 fd b2 6b 6a 60 63 7d 13 de 73 2f

. . .

fa d6 51 0b 7b 3e 78 e7 89 75 ef e3 b9 42 c9 13 00 09 15 00

02 01 00 16 00 01 01 0c 00 02 00 0c

bpi>

keyreply Syntax:keyreply SID

Short form:keyrep

Shows the received TEK information (TEK Reply message) for the specifiedSID.

Example:

bpi> keyrep 1

TEK Reply received:

29 a4 30 63 c0 46 03 8a 80 01 04 08 68 49 6c 40 4c 01 2d a8

18 c3 40 21 00 0c 8d 04 80 c0 03 c3 0b 1c 04 40 08 39 10 2c

. . .

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00

bpi>

keyrequest Syntax:keyrequest SID

Short form:keyreq

Shows the transmitted TEK information (TEK Request message) for thespecifiedSID.

Example:

bpi> keyreq 1

TEK Request transmitted:

36 00 8a 42 0c 40 95 90 a0 01 8a 2a 44 f1 66 02 91 51 e3 11

a0 00 e3 e5 92 0a 86 1e 41 29 09 0a 18 04 0a 08 2d 10 00 43


462 Chapter 6

. . .

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00

bpi>

mapreply Syntax:mapreply SID

Short form:maprep

Shows the received SA MAP information (SA Reply message) for the speci-fiedSID.

Example:

bpi> maprep 28

SA Map Reply received:

31 ef 37 cc fb 4c 2b cc 67 c4 1a ec 2a 4f 37 ec b0 ce 37 1c

3b dc b2 84 b6 c8 21 cf 01 fc 22 fe 51 cc 3f 48 77 44 33 04

. . .

0d 81 7f 00 00 80 6b 00 18 48 01 f6 1d 80 9f 00 00 80 64 00

20 2c 03 00 00 41 82 00 10 80 a4 00 24 38 80 00 00 48 01 f4

c1 81 9f 00 00

bpi>

maprequest Syntax:maprequest SID

Short form:mapreq

Shows the transmitted SA MAP information (SA Request message) for thespecifiedSID.

Example:

bpi> mapreq 28

SA Map Request transmitted:

00 8c 7f b2 42 a6 93 a1 00 9c 7f a0 00 26 93 a1 00 90 00 00

00 00 00 00 00 00 00 04 e5 38 cc f3 89 6b cc fb c8 77 cc 00

. . .

00 2e 94 21 ff 48 93 a1 00 84 93 c1 00 88 7f b3 42 a6 93 a1

00 8c 7f b2 42 a6 93 a1 00 9c 7f a0 00 26 93 a1

bpi>



authreset Resets the BPI authorization state.

authstats Displays BPI statistics.

help Short form:h

Displays a help message (list of all commands available from thebpi sub-menu).

Example:

bpi> h


authinfo - Display Auth info message.

authreply - Display Auth Reply message.

authrequest - Display Auth Request message.

keyreply - Display TEK Reply message for SID number.

keyrequest - Display TEK Request message for SID number.

mapreply - Display SA Map Reply message for SID number.

maprequest - Display SA Map Request message for SID number.

authreset - Display SA Map Request message for SID number.

authstats - Display SA Map Request message for SID number.




exit Short form:e

Exits thebpi sub-menu and returns to themain menu.

Example:

bpi> eMAIN>

Cer tificate Parameter s Sub-menu

To enter the Certificate Parameters sub-menu, enter thecer tificates com-mand from the main menu.


464 Chapter 6

Example:

MAIN> certif

certif

Certificates data submenu

certificates>h

h


cw19reset - Reset CoSigner Access start times in NVRAM.

status - Check if CM certificate exists.

accesstime - Display Access start times.

cmcert - Display CM’s certificate fields.

mfgcert - Display Manufacturer’s certificate fields.

rootpublickey - Display Root PublicKey.

resetaccesstime - Reset Access start times in NVRAM.

destroymfgcert - Destroy Mfg Certificate in NVRAM.

resetmfgcert - Reset Mfg Certificate to image.

mtacert - Display MTA certificate fields.

mtamfgcert - Display MTA manufacturer certificate fields.

telrootcert - Display PacketCable IP Telephony Root certificate fields.

dltelrootcert - Display Downloaded Test IP Telephony Root certificate fields.




certificates>

cw19reset Short form:cw

Resets co-signer access start times in the NVRAM.

Example:

certificates>cwCW19: Co-Signer Access start times were reset.certificates>

status Short form:s

Shows certificate status.

Example:

certificates> sCM certificate is present and correct.certificates>



accesstime Short form:a

Shows the CVC (code-signing verification certificate) access time limits.

Example:

certificates> aMfg Code Access Start:[UTC] SAT JAN 01 00:00:00 2000Mfg CVC Access Start:[UTC] SAT JAN 01 00:00:00 2000Co-Signer Code Access Start:[UTC] SUN FEB 06 06:28:15 2106Co-Signer CVC Access Start:[UTC] SUN FEB 06 06:28:15 2106certificates>

cmcer t Short form:cm

Shows the cable modem certificate details.

Example:

certificates> cm

Manufacturer’s certificate fileds:

Version 3 certificate

Serial Number (2 bytes):

20 63 [ c]

Signature Algorithm:

SHA1 With RSA Encryption

Issuer Name

********************

Country, Printable String (2 bytes):

49 4c [IL]

********************

Organization, Printable String (6 bytes):

54 49 20 43 42 43 [TI CBC]

********************

Organizational Unit, Printable String (6 bytes):

44 4f 43 53 49 53 [DOCSIS]

********************


48 61 73 61 64 6e 61 6f 74 20 38 2c 48 65 72 7a [Hasadnaot 8,Herz]

6c 69 61 [lia]

********************

Common Name, Printable String (45 bytes):

54 49 20 43 42 43 20 43 61 62 6c 65 20 4d 6f 64 [TI CBC Cable Mod]

65 6d 20 52 6f 6f 74 20 43 65 72 74 69 66 69 63 [em Root Certific]

61 74 65 20 41 75 74 68 6f 72 69 74 79 [ate Authority]

Validity Start

[UTC] SUN MAY 20 14:54:40 2001


466 Chapter 6

Validity End

[UTC] TUE MAY 16 14:54:40 2023

Subject Name

********************


49 4c [IL]

********************


54 49 20 43 42 43 [TI CBC]

********************



6c 69 61 [lia]

********************


30 30 3a 35 30 3a 46 31 3a 31 32 3a 34 31 3a 30 [00:50:F1:12:41:0]

30 [0]

Public Key BER (162 bytes):

30 81 9f 30 0d 06 09 2a 86 48 86 f7 0d 01 01 01 [0..0...*.H......]

. . .

68 e8 be ec 41 ea f1 37 95 56 50 9e 86 e0 fa f8 [h...A..7.VP.....]

c5 db a7 3c 49 6f 57 1f 39 bf 37 eb e1 02 03 01 [...<IoW.9.7.....]

00 01 [..]

certificates>

mfgcer t Short form:m

Shows the manufacturer’s certificate details.

Example:

certificates>m

Manufacturer’s certificate fileds:



7c 27 48 d7 64 27 42 f3 ec 7f 5f 86 c5 48 1a 30 [|’H.d’B..._..H.0]



Issuer Name

********************


55 53 [US]

********************


44 61 74 61 20 4f 76 65 72 20 43 61 62 6c 65 20 [Data Over Cable ]

53 65 72 76 69 63 65 20 49 6e 74 65 72 66 61 63 [Service Interfac]

65 20 53 70 65 63 69 66 69 63 61 74 69 6f 6e 73 [e Specifications]

********************




43 61 62 6c 65 20 4d 6f 64 65 6d 73 [Cable Modems]

********************


44 4f 43 53 49 53 20 43 61 62 6c 65 20 4d 6f 64 [DOCSIS Cable Mod]


61 74 65 20 41 75 74 68 6f 72 69 74 79 [ate Authority]

Validity Start

[UTC] WED JUL 11 00:00:00 2001

Validity End

[UTC] SAT JUL 10 23:59:59 2021

Subject Name

********************


49 4c [IL]

********************


54 49 20 43 42 43 [TI CBC]

********************


44 4f 43 53 49 53 [DOCSIS]

********************



6c 69 61 [lia]

********************


54 49 20 43 42 43 20 43 61 62 6c 65 20 4d 6f 64 [TI CBC Cable Mod]


61 74 65 20 41 75 74 68 6f 72 69 74 79 [ate Authority]


30 81 9f 30 0d 06 09 2a 86 48 86 f7 0d 01 01 01 [0..0...*.H......]

05 00 03 81 8d 00 30 81 89 02 81 81 00 c6 c7 a8 [......0.........]

30 15 35 ad c7 54 56 f4 86 df 97 02 bf 4b 4f 95 [0.5..TV......KO.]

30 ab 23 42 61 74 ae 86 af ab 3d f9 fe 96 b6 1f [0.#Bat....=.....]

56 3f 22 4f da d8 55 6b 87 bd 71 2d f7 85 9e de [V?"O..Uk..q-....]

12 04 99 ea 2e 62 e3 07 dc be 8a a3 74 0e 1f 08 [.....b......t...]

cb 68 f3 19 64 db 2e 43 14 56 d9 32 76 95 b7 05 [.h..d..C.V.2v...]

68 3c c6 3b d6 fb a6 82 76 43 9f 7e be bc 26 f0 [h<.;....vC.˜..&.]

6c c0 2f a7 cc 32 11 fb 02 ad 28 3e 5c 5b a3 f5 [l./..2....(>\[..]

33 ed 74 80 11 d5 05 2d 72 20 04 9f 15 02 03 01 [3.t....-r ......]

00 01 [..]

certificates>


468 Chapter 6

rootpublickey Short form:ro

Displays the root public key.

Example:

certificates>ro

Root public Key Length = 270

30 82 01 0a 02 82 01 01 00 c0 ef 36 9d 7b da b0 a9 38 e6 ed 29 c3 8d 3a 88

9f 82 48 a7 b7 c5 1e 63 55 f6 53 6f 5b da 39 8b f6 19 a1 1b 3c 0f 64 91 2d

. . .

de 4a 2a 21 9c 27 e9 25 3f 41 f8 58 53 fc 52 e0 fc a5 98 e5 c9 d8 bb d4 7b

cb b5 49 4e 99 36 d5 1c b0 eb 66 ef 0b 0a 4f 0c dd 08 e8 ca d1 14 8f 4c 37

d9 02 c0 83 cf 8e b1 96 42 31 70 b2 66 84 bf 67 30 c0 99 d2 71 7c 8f 1a e5

3e af 67 3c 8e c8 e5 bf 7b a4 a4 1e df 8f e3 02 03 01 00 01

certificates>

resetaccesstime Short form:re

Resets the access time certificate.

Example:

certificates> a


[UTC] SAT JAN 01 00:00:00 2000


[UTC] SAT JAN 01 00:00:00 2000


[UTC] SUN FEB 06 06:28:15 2106


[UTC] SUN FEB 06 06:28:15 2106

certificates>re

Mfg and Co-Signer Access start times were reset.

certificates> a


[UTC] THU JAN 01 00:16:40 1970


[UTC] THU JAN 01 00:16:40 1970


[UTC] THU JAN 01 00:16:40 1970


[UTC] THU JAN 01 00:16:40 1970

certificates>



destr oymfgcer t Short form:destr oym

Destroys the manufacturer’s certificate in the NVRAM.

Example:

certificates>destroymNVRAM Mfg Certificate destroyed.certificates>

resetmfgcer t Resets the Manufacturer’s certificate.

Example:

certificates>resetmfgresetmfgReset of Mfg Certificate successful!certificates>

mtacer t Displays MTA certificates.

Example:

certificates>mtacert

mtacert

MTA certificate fields:



00 b0 48 c0 fc b2 02 d9 7c 72 b6 23 9d e8 8e e9 [..H.....|r.#....]

e3 [.]



Issuer Name

********************


55 53 [US]

********************


41 52 52 49 53 20 49 6e 74 65 72 6e 61 74 69 6f [ARRIS Internatio]

6e 61 6c 2c 20 49 6e 63 2e [nal, Inc.]

********************


50 61 63 6b 65 74 43 61 62 6c 65 [PacketCable]

********************


44 75 6c 75 74 68 2c 20 47 65 6f 72 67 69 61 [Duluth, Georgia]

********************



6e 61 6c 2c 20 49 6e 63 2e 20 50 61 63 6b 65 74 [nal, Inc. Packet]

43 61 62 6c 65 20 43 41 [Cable CA]


470 Chapter 6

Validity Start

[UTC] WED MAR 09 03:05:34 2005

Validity End

[UTC] SUN MAR 09 03:05:34 2025

Subject Name

********************


55 53 [US]

********************



6e 61 6c 2c 20 49 6e 63 2e [nal, Inc.]

********************


50 61 63 6b 65 74 43 61 62 6c 65 [PacketCable]

********************


30 30 3a 31 33 3a 31 31 3a 32 33 3a 32 33 3a 45 [00:13:11:23:23:E]

37 [7]


30 81 9f 30 0d 06 09 2a 86 48 86 f7 0d 01 01 01 [0..0...*.H......]

05 00 03 81 8d 00 30 81 89 02 81 81 00 c1 89 6f [......0........o]

77 a1 63 70 96 35 1d 3d 02 38 66 0f 08 d8 28 3e [w.cp.5.=.8f...(>]

34 34 ae 5b 57 d5 46 0a 61 df b4 fb 5c 61 c1 05 [44.[W.F.a...\a..]

86 0b 29 d2 68 dc 3f f5 ad f7 cb e4 5a a6 92 60 [..).h.?.....Z..‘]

bb 40 f4 ff ae 36 24 e3 d2 f1 17 17 d6 21 5e 70 [[email protected]$......!ˆp]

84 b1 3e 8d ca 7b 79 24 c8 6f 86 cf c3 77 a8 5f [..>..y$.o...w._]

47 80 d6 37 26 f7 16 15 ba ae c3 ed d2 2e ef b7 [G..7&...........]

86 2b fb a2 bb a7 e0 d7 a6 a2 01 60 8e d7 1a 74 [.+.........‘...t]

cc a5 cb 39 7d 2d 0b 49 75 48 b8 6e 69 02 03 01 [...9-.IuH.ni...]

00 01 [..]

mtafgcer t Not supported.

telr ootcer t Displays the root certificate.

Example:

certificates>telrootcert

telrootcert

IP Telephony Root certificate fields (size is 875):



67 a5 7a d2 70 10 96 9a 3c cb 68 ee b8 98 91 [g.z.p...<.h....]



Issuer Name

********************




55 53 [US]

********************


43 61 62 6c 65 4c 61 62 73 [CableLabs]

********************


43 61 62 6c 65 4c 61 62 73 20 53 65 72 76 69 63 [CableLabs Servic]

65 20 50 72 6f 76 69 64 65 72 20 52 6f 6f 74 20 [e Provider Root ]

43 41 [CA]

Validity Start

[UTC] THU FEB 14 00:00:00 2002

Validity End

[UTC] FRI FEB 13 23:59:59 2032

Subject Name

********************


55 53 [US]

********************


43 61 62 6c 65 4c 61 62 73 [CableLabs]

********************


43 61 62 6c 65 4c 61 62 73 20 53 65 72 76 69 63 [CableLabs Servic]

65 20 50 72 6f 76 69 64 65 72 20 52 6f 6f 74 20 [e Provider Root ]

43 41 [CA]


30 82 01 22 30 0d 06 09 2a 86 48 86 f7 0d 01 01 [0.."0...*.H.....]

01 05 00 03 82 01 0f 00 30 82 01 0a 02 82 01 01 [........0.......]

00 d5 82 84 35 09 d4 25 2d 93 80 9a 73 90 af ea [....5..%-...s...]

70 3a 44 e9 21 7c bb fa c3 bc 76 f0 75 7b 23 64 [p:D.!|....v.u#d]

c2 0c 6a e4 0d ca 5c 2f 41 11 50 ff 59 f0 85 fb [..j...\/A.P.Y...]

81 57 a8 32 cd e1 f9 b9 69 83 98 24 a8 86 35 93 [.W.2....i..$..5.]

5e eb d1 15 e9 1a 62 19 d7 24 a2 3e f5 fe 99 10 [ˆ.....b..$.>....]

3a 1c 70 bd d3 a4 f1 8e bc f8 1b 71 c8 9b 33 d4 [:.p........q..3.]

7f 95 43 15 0d 0f 33 1d 4e eb 05 0a d2 77 48 3d [..C...3.N....wH=]

67 ca 90 e3 db 5b 5f 2f 6e 6a 8a b2 11 80 fd 1c [g....[_/nj......]

41 19 80 1d 47 ef ad 01 84 c5 cf fb 3c b2 c2 03 [A...G.......<...]

68 60 80 7f 0f ff fd 13 c3 a8 db 5c 5f a4 f1 a0 [h‘.........\_...]

cd 46 d4 9e dc f0 f8 33 3b aa a1 75 53 9f db 73 [.F.....3;..uS..s]

c8 d2 ed a9 24 7a 28 99 61 67 d0 e5 54 19 3d 5a [....$z(.ag..T.=Z]

b5 d4 f9 e8 a2 a6 dc a2 69 74 28 3b b0 30 13 81 [........it(;.0..]

c9 86 59 f2 eb bb 1d 10 02 5f cc 87 90 8f 57 80 [..Y......_....W.]

f2 2a 8e 9e da 6e d1 13 1e 85 34 c7 3f cb d8 9e [.*...n....4.?...]

2c d9 14 8f db fc 9f 46 88 7d ee e7 ef b4 7c 5b [,......F.....|[]

9b 02 03 01 00 01 [......]

certificates>


472 Chapter 6

dltelr ootcer t This is a factory test command.

Example:

dltelrootcert

The downloaded Test IP Telephony Root Certificate is not available.

certificates>


help Short form:h

Displays a help message (list of all commands available from thecer tificatessub-menu).

Example:

certificates>h


cw19reset - Reset CoSigner Access start times in NVRAM.

status - Check if CM certificate exists.

accesstime - Display Access start times.

cmcert - Display CM’s certificate fields.

mfgcert - Display Manufacturer’s certificate fields.

rootpublickey - Display Root PublicKey.

resetaccesstime - Reset Access start times in NVRAM.

destroymfgcert - Destroy Mfg Certificate in NVRAM.

! - E xecute the last command.



certificates>

exit Short form:e

Exits thecer tificates sub-menu and returns to themain menu.

Example:

certificates> eMAIN>



Repor t Levels Description

This section describes the various debug messages displayed in each of thereport levels set by thereplevel command.

CPU Usage (1) CableNet (16)TCB (2) Bridge (17)Upstream (3) IP Apps (18)Hardware (4) Statistics (19)Management (5) Main S.M. (20)Advanced PHY (6) Root (21)Registration (7) CM Messages (22)Sync (8) RSA (23)BLP (9) SNMP (24)TSM (10) IGMP (25)Downstream (11) Security (26)US Sniffer (12) ALL (27)DS Sniffer (13) TurboDOX (28)QoS (14) Application (29)DSX (15)

Use therepl command to enable and disable the various debug messages.For example:

MAIN> repl 18 (enables IP Apps report level)MAIN> repl -18 (disables IP Apps report level)

CPU (1) Displays the Alive message.

Example:

MAIN> Trying to synchronize ...

Tuning to frequency 578000000Hz, (us 2 mode 2)

**Alive:0d:0h:2m [CPU:1.59%] [DMAs DS:0d.0h.0m.2s US:0d.0h.0m.0s]

TCB (2) Displays messages of the TCB (Time CallBacks) mechanism function.


474 Chapter 6

UPSTREAM (3) Reports details of the SIDs operation and status:

• Display operations done for a SID such as memory and buffer alloca-tion, delete SID, new SID, update SID, SIDs queues management, etc.

• SID status such as broadcast requests, priority requests, data requests,fragmentation, concatenation, PHS, etc.

Example:

US: Reset QueuesMAIN> t 578Starting Ranging On Channel 2SYNCHRONIZED - 578000000 Hz , ucd 2Trying to register through CMTS...DHCP - parameters acquiredNo Ranging Response received - T3 time-outToD request sent - No Response receivedRegistration file - downloadedUS: Fragmentation is ON for sid_index 0SD: lbt_sdUpdateSids is activatedREGISTRATION COMPLETE - MODEM IS ACTIVE

HARDWARE (4) Displays various messages related to the HAL:

• Display Chip ID

• Display IUCs messages

• Display DS and US DMA messages

Example:

USB_Init0x947ffdf0 (tRootTask): After USB_InitHAL: Chip ID is ‘LBT4042A‘InitCBinit RNDIS CBAttaching network interface lo0... done.

MANAGEMENT (5) Reports on received management packets from downstream.

Example:



MAIN> t 669MAIN> Trying to synchronize ...Tuning to frequency 669000000Hz, (us 2 mode 2)DIST: Got UCD Mngmnt msgDIST: Got UCD Mngmnt msgDIST: Got UCD Mngmnt msgDIST: Got UCD Mngmnt msgDownstream Locked - Collecting Upstream InformationDIST: Got UCD Mngmnt msgDIST: Got UCD Mngmnt msgDIST: Got UCD Mngmnt msgDIST: Got UCD Mngmnt msgStarting Ranging On Channel 2DIST: Got UCD Mngmnt msgDIST: Got UCD Mngmnt msgDIST: Got RNGRSP Mngmnt msgDIST: Got RNGRSP Mngmnt msgSYNCHRONIZED - 669000000 Hz , ucd 2Trying to register through CMTS...DHCP - parameters acquiredTime of day - retrievedRegistration file - downloadedDIST: Got REGRSP Mngmnt msgHPL: Parsing DOCSIS Support capabilitiesREGISTRATION COMPLETE - MODEM IS ACTIVEWorking in SNMP V1/2c Only NmAccess modeDIST: Got RNGRSP Mngmnt msgDIST: Got RNGRSP Mngmnt msgDIST: Got RNGRSP Mngmnt msg

ADVANCE PHY (6) Displays Advanced PHY:

• operations

• mode of operation

• parameters such as Interleaver size

Example:

MAIN> t 578

Trying to synchronize ...


Downstream Locked - Collecting Upstream Information

Starting Ranging On Channel 2

HPL: (programsus) Burst Profile 1 is Valid! Setting to PHY with hplMode 0





SYNCHRONIZED - 578000000 Hz , ucd 2


476 Chapter 6

Trying to register through CMTS...

REGISTRATION (7) Displays the registration process status.This includes problems in the regis-tration process such as configuration file TLV unrecognized, classifier param-eters out of range, classifier without mandatory Reference number, or QoSproblems.

Example:

MAIN> t 578


REG: Reseting the Registration process.



UCD invalid or channel unusable

REG: Reseting the Registration process.

Scanning frequency 578000000Hz


SYNC (8) Displays all data related to the synchronization process:

• Ranging data such as gain, UCD status, DCC, UCC, temporary SID,etc.

• TLVs status and value.

• Sync tasks status such as reset, lock mode, DS lock time, timeouts,maintenance, etc.

• TX equalizer status.

Example:

MAIN> t 578


cm_frGetUsChannelId Frequency=578000 UsChannelId=2


SYNC: Got Sync command (us 2, mode 2)

Try 64QAM

Try 256QAM

SYNC: Found UCD 2

SYNC: Found UCD 1

SYNC: TSt0=83698898, TSt1=94021410, LTt0=40619896, LTt1=50942149, p=0.999975



SYNC: CMTS MAC Address is 0002.7D61.A070

SYNC: Good UCD 2(182)

SYNC: US ID =2 Last US Gain = 42.00

SYNC: Send RNG-REQ in 42.00 dBmV

SYNC: IRNG-RSP - Setting temporary SID to 0x9 (9)

SYNC: RNG-RSP: d-Gain: 0.00 (New:42.00 dBmV), Time: 594. Freq: 0 (CONTINUE)



SYNC: Hardware sent Ranging-Request

SYNC: RNG-RSP: d-Gain: 0.00 (New:42.00 dBmV), Time: 0. Freq: 0 (SUCCESS)

SYNC: UCD - Resume the US DMA



SYNC: Hardware sent Station Maintenance



SYNC: T3 after sending Station Maintenance (Retry 1)

No Ranging Response received - T3 time-out


SYNC: T3 after sending Station Maintenance (Retry 2)

No Ranging Response received - T3 time-out



BLP (9) Displays:

• BLP status and errors

• Authentication process status

• TEK status

• Problems in Encryption/Decryption

• Keys-related messages such as ‘‘Public Key might not be present orcorrupted’’

Example:







DHCP - parameters acquired

Time of day - retrieved

Registration file - downloaded

HPL: Parsing DOCSIS Support capabilities

REGISTRATION COMPLETE - MODEM IS ACTIVE

BLP: ’Registration complete’ receivedWorking in SNMP V1/2c Only

NmAccess mode

TSM (10) Reports the DOCSIS driver’s state and user management requests.


478 Chapter 6

Example:

MAIN> t 669



TSM: USER-SYNC REQUEST up 2 down 669000000 mode 2



TSM: SYNC IS ON








Working in SNMP V1/2c Only NmAccess mode

TSM: SYNC RANGING CONTINUE

TSM: SYNC RANGING SUCCESS

TSM: SYNC RANGING CONTINUE

DOWNSTREAM(11)

Displays:

• DS DMA status

• handling of PHS data

Example:




DS : Looping -1 times




DS : Looping 1 times




















US SNIFFER (12) Displays data packets transferred in the upstream.

Example:







**** Upstream Sniffer => Packet in address <94E0950A>:

DA: FF-FF-FF-FF-FF-FF

SA: 00-50-F1-12-56-88

Type: 800 (IP)

IP header: Ver: 04, HLen: 5, TOS: 00, Length 576

Ident: 0000, Fragment: 0000

TTL: 0F, Protocl: 17 (UDP), HCSUM: A9AE

IP SA: 0.0.0.0, IP DA: 255.255.255.255

UDP: Source port: 68 (BOOTP), Dest port: 67 (BOOTP)

Len: 556, CheckSum: 5B8B

Data: 01 01 06 00 26 4E 19 7E ...



SA: 00-50-F1-12-56-88

Type: 800 (IP)



TTL: 0F, Protocl: 17 (UDP), HCSUM: A9AE

IP SA: 0.0.0.0, IP DA: 255.255.255.255


Len: 556, CheckSum: D73B

Data: 01 01 06 00 26 4E 19 7E ...



SA: 00-50-F1-12-56-88

Type: 806 (ARP request)

Htype: 0001, Ptype: 0800

Sender: 00-50-F1-12-56-88 IP: 10.2.75.102

Target: 00-00-00-00-00-00 IP: 10.2.75.102





SA: 00-50-F1-12-56-88




480 Chapter 6

Sender: 00-50-F1-12-56-88 IP: 10.2.75.102

Target: 00-00-00-00-00-00 IP: 10.2.75.1


DA: 00-30-B8-05-00-B7

SA: 00-50-F1-12-56-88

Type: 800 (IP)


Ident: 001F, Fragment: 0000

TTL: 40, Protocl: 17 (UDP), HCSUM: D433

IP SA: 10.2.75.102, IP DA: 10.2.70.251

UDP: Source port: 1315 (Other), Dest port: 69 (TFTP)

Len: 34, CheckSum: 2690

Data: 00 01 62 61 73 69 63 5F ...


DA: 00-30-B8-05-00-B7

SA: 00-50-F1-12-56-88

Type: 800 (IP)



TTL: 40, Protocl: 17 (UDP), HCSUM: D448

IP SA: 10.2.75.102, IP DA: 10.2.70.251

UDP: Source port: 1315 (Other), Dest port: 1544 (Other)

Len: 12, CheckSum: 4E41

Data: 00 04 00 01 00 00 00 00 ...





DS SNIFFER (13) Displays data packets transferred in the downstream.

Example:







**** Downstream Sniffer => Packet in address <94E4C512>:


SA: 00-30-B8-05-00-B7

Type: 800 (IP)


Ident: ED7B, Fragment: 0000

TTL: FF, Protocl: 17 (UDP), HCSUM: 77E6

IP SA: 10.2.75.1, IP DA: 255.255.255.255


Len: 372, CheckSum: 09AB

Data: 02 01 06 00 06 FC 68 91 ...



**** Downstream Sniffer => Packet in address <94E4BD32>:


SA: 00-30-B8-05-00-B7

Type: 800 (IP)


Ident: ED7D, Fragment: 0000

TTL: FF, Protocl: 17 (UDP), HCSUM: 77E4

IP SA: 10.2.75.1, IP DA: 255.255.255.255


Len: 372, CheckSum: 06AB

Data: 02 01 06 00 06 FC 68 91 ...



**** Downstream Sniffer => Packet in address <94E4B552>:

DA: 00-50-F1-12-56-88

SA: 00-30-B8-05-00-B7

Type: 806 (ARP response)


Sender: 00-30-B8-05-00-B7 IP: 10.2.75.1

Target: 00-50-F1-12-56-88 IP: 10.2.75.102

**** Downstream Sniffer => Packet in address <94E4AD72>:

DA: 00-50-F1-12-56-88

SA: 00-30-B8-05-00-B7

Type: 800 (IP)


Ident: 62CB, Fragment: 0000

TTL: 7E, Protocl: 17 (UDP), HCSUM: 334F

IP SA: 10.2.70.251, IP DA: 10.2.75.102

UDP: Source port: 1546 (Other), Dest port: 1507 (Other)

Len: 90, CheckSum: 544D

Data: 00 03 00 01 01 04 27 E0 ...

**** Downstream Sniffer => Packet in address <94E4A592>:

DA: 00-50-F1-12-56-88

SA: 00-30-B8-05-00-B7

Type: 800 (IP)


Ident: 62CC, Fragment: 0000

TTL: 7E, Protocl: 1 (ICMP), HCSUM: 3394

IP SA: 10.2.70.251, IP DA: 10.2.75.102

ICMP: Type: 3 (DEST Unreachable), Code: 3

Data: 00 00 00 00 45 00 00 20 ...





**** Downstream Sniffer => Packet in address <94E49DB2>:


SA: 00-30-B8-05-00-B7




482 Chapter 6

Sender: 00-30-B8-05-00-B7 IP: 10.2.75.1

Target: 00-00-00-00-00-00 IP: 10.2.75.101

**** Downstream Sniffer => Packet in address <94E495D2>:


SA: 00-30-B8-05-00-B7



Sender: 00-30-B8-05-00-B7 IP: 10.2.75.1

Target: 00-00-00-00-00-00 IP: 10.2.75.129

**** Downstream Sniffer => Packet in address <94E48DF2>:


SA: 00-30-B8-05-00-B7



Sender: 00-30-B8-05-00-B7 IP: 10.2.75.1

Target: 00-00-00-00-00-00 IP: 10.2.75.104

QOS (14) Displays:

• Service Flow (SF) operations such as resources allocation, erase, save,etc.

• SF Classifiers such as PHS, PDU, etc.

Example:











QOS: add SF - SFID=5 direction=2 primary=1 isDirect=0

QOS: add SF - SFID=6 direction=1 primary=1 isDirect=0

QOS: call for update upstream/downstream DB

US: Collission Requests are ON for sid_index 0

QOS: MAC Mng classification SID Index 0 PHS Index -1



QOS: PDU classification SID Index 0 PHS Index -1



DSX (15) Displays messages related to DSX, i.e. DSA, DSC, DSD:

• errors and problems

• resources

• classifiers

• operations

CABLENET (16) Not in use.

BRIDGE (17) Displays:

• Bridge status (enabled/disabled)

• ARP parameters

• CPE addresses - dynamic and static

Example:

BRIDGE: Bridge Disabled.












BRIDGE: Bridge Enabled.


cm_brgCheckArpParam arpPacket->OPERATION 1 pMblkIn 94f85ee0 ifNum 2

cm_brgCheckArpParam2 TARGET_IP a024b68 cmIpAddress a024b66 lanIpAddress c0a86401

cm_brgCheckArpParam arpPacket->OPERATION 1 pMblkIn 94f85ebc ifNum 2


cm_brgCheckArpParam arpPacket->OPERATION 1 pMblkIn 94f85ee0 ifNum 2


AddDynamicCpe lbt_ifPtr 94da46e0

IP APPS (18) Displays the status of the IP-layer application:

• TFTP


484 Chapter 6

• DHCP

• TELNET

• TOD

• SYSLOG

• HTTP

Example:


Scanning frequency 669000000Hz





DHCP: sending DHCP-DISCOVER

DHCP: received DHCP-OFFER

DHCP: Offered (*) CM IP address to: 10.2.75.102

DHCP: Setting (*) CM TFTP Server address to: 10.2.70.251

DHCP: OFFER Setting (*) CM TFTP Boot file: basic_1.1_669.cfg

DHCP: Setting (*) CM Gateway address to: 10.2.75.1

DHCP: Setting (*) CM Time Server address to: 10.2.70.251

DHCP: Setting (*) CM Syslog Server address to: 10.2.70.251

DHCP: sending DHCP-REQUEST

DHCP: setting info : RenewTime = 1800 , RebindTime = 3150

DHCP: received DHCP-REQ-ACK

DHCP: Setting CM IP address to: 10.2.75.102

DHCP: Gateway: 10.2.75.1

Added router 10.2.75.1 for destination 0.0.0.0.

DHCP: ACK Setting (*) CM TFTP Boot file: basic_1.1_669.cfg

DHCP: Bound - renew in 1800 seconds, rebind in 3150 seconds


TOD: The date is: 3/7/2002

TOD: The time is: 8:41:35


TFTP: Start Request (1)

TFTP: Starting... (1)

TFTP: Starting for the file <basic_1.1_669.cfg> on server

10.2.70.251

TFTP: Downloading parameter file ...

TFTP: Configuration file download completed

TFTP: Succeed... going inactive






STATISTICS (19) Displays statistics such as (but not restricted to):

• UNICAST packet counters for US and DS

• LBT and MAC management packets/octets

• IP: Upper layer packets/octets

• Good packets (IP, LBT)

• Discarded packets (IP, LBT)

Example:



ST:US) P:713 (20 d 0 e), M 190 (0 d 0 e), Tot Pdu:40885B

ST:DS) P:83 (0 d), M -83 (0 d), Tot Pdu:35044B



























02ST:US) P:717 (20 d 0 e), M 197 (0 d 0 e), Tot Pdu:42396B


7ST:US) P:719 (20 d 0 e), M 197 (0 d 0 e), Tot Pdu:42466B



486 Chapter 6

MAIN SM (20) Displays messages according to the MAIN State Machine states, whichincludes the ROOT, CNCT and RGST machines.

Example:

MAIN> t 669

MAIN>

--> root handling ACTION USR_CONSOLE_TUNER

--> root acting aRSET

--> cnct handling UM_RESET

--> cnct acting aRSET

--> rgst handling UM_RESET (5)

--> rgst acting aRSET

--> rgst resetting dhcp client

--> rgst handling ACTION USR_DHCP_FAILED

--> rgst acting aFAIL

--> root handling LM_STFAIL

--> root acting aCNCT


--> cnct handling UM_TUNE

--> cnct acting aTUNE




--> cnct handling ACTION EID_DATAMODE

--> cnct acting aDONE


--> root handling LM_STDONE

--> root acting aRGST


--> rgst handling UM_START (0)

--> rgst acting aDHCP

--> rgst handling ACTION USR_DHCP_END


--> rgst acting aTOD

--> rgst handling ACTION USR_TOD_END


--> rgst acting aTFTP

--> rgst handling ACTION USR_TFTP_NEW_DS

--> rgst handling ACTION USR_TFTP_END


--> rgst acting aRGST


--> rgst handling ACTION EID_REGCOMPLETED forwarding 1

--> rgst acting aDONE

--> root handling LM_STDONE

--> root acting aSTRT


--> root acting aBRN




ROOT (21) Displays messages according to the ROOT State Machine states.

Example:

MAIN> t 669

MAIN>

ROOT: Manual Tune to 669000000 Hz

ROOT: dhcp is now reset

ROOT: All clients are reset





ROOT: Caching 669000000 Hz into NVRAM


ROOT: Synchronized


ROOT: rgst - dhcp done



ROOT: tod established

ROOT: tftp done



ROOT: REGISTRATION COMPLETE - Enabling Bridge



CM MESSAGES(22)

CM messages include:

• Internal Root SM messages such as SM STDONE, STFAIL, RESETand START.

• User generated alarms such as DHCP failed, TFTP end, firmwaredownload request, etc.

• Driver action messages such as registration failed, data-mode on, UCCrequest, no PHY lock, etc.

Example:

MAIN> t 669

MAIN>

REPORT: CONSOLE TUNER COMMAND

WITH DS 669000000"



REPORT: DHCP FAILED

REPORT: QAM LOCK


REPORT: Downstream SYNC


488 Chapter 6


REPORT: TRY CHANNELID - (2)

REPORT: VALID UCD - (2)



REPORT: DATA-MODE ON -> SYNC COMPLETE


REPORT: DHCP ENDED


REPORT: TOD ENDED

REPORT: CONFIG FILE WITH DS 669000000


REPORT: TFTP ENDED

REPORT: REGISTRATION - (T6_TIMEOUT)

REPORT: REGISTRATION - (T6_TIMEOUT)



REPORT: REGISTRATION COMPLETE

Working in SNMP V1/2c Only NmAccess mode.

RSA (23) Not in use.

SNMP (24) Displays SNMP:

• operations such as set_req, bulk_req, next_req etc.

• status

• traces

• traps

• access

Example:

MAIN> t 669

MAIN>

SNMP: removing security name dhKic kstar t


cm_snmpSendStdTraps: ttype 2, iftype 127, inform_enabled 1













SNMP: cm_dhKeyIgnition Enter

SNMP: usmDHKickstartTable is empty.




IGMP (25) Displays IGMP status messages.

Example:


Stopping IGMP. Sending IGMP Reset-ALL event to BPI











IGMP: Starting IGMP task, only 224.0.0.1 is open.


SECURITY (26) Displays security information, including:

• Security operations messages

• Security status messages

• CM certification validation

• CA certification information

• CVC information

• Public key information

ALL (27) Displays all reports.

TURBODOX (28) Application specific.


490 Chapter 6

APPLICATION (29) Application specific. Application refers to the MTA. Enablingallows theuser to turn on MTA-specific report levels. See‘‘ replevel’ ’ on page 405.


7 Index

A‘‘ A’ ’ records, DNS 67accept, CallP sub-mode commands 329access, troubleshooting interface, controlling 134accessing

CLI through SSH 141CLI through Telnet 140web-based interface 134

accesstime, Certificate parameters sub-menu commands 465acqrange, RF sub-mode commands 205adcdump, Debug sub-menu commands 450addcpe, Modem configuration sub-menu commands 425addFilter, Debug sub-menu commands 441ADVANCE PHY (6), Report levels description, debug messages475advanced screens 118alarm

Call Agent Loss of Communications 4PacketCable provisioning 7Power Supply Telemetry 5SIP Authentication Failure 7SIP General Failure 8SIP Network Failure 9SIP Proxy Loss of Communications 8SIP Registration Timeout 8Telemetry sub-mode commands 218Voice Line Failure 6Voice Line Total Failure 6

ALL (27), Report levels description, debug messages 489all troubleshooting information, display 225all_off, Display sub-mode commands 220all_on, Display sub-mode commands 220allocChannel, DSP sub-mode commands 286alt_table, System sub-mode commands 243APPLICATION (29), Report levels description, debug messages490arris_ts, Log sub-mode commands 189arrisCmDevClientSeed, MIB 134arrisCmDevCLITimeout, MIB 249arrisCmDevDEAControl, MIB 53arrisCmDevDhcpCmConfigFile, MIB 54arrisCmDevDhcpCmGatewayIpAddr, MIB 54arrisCmDevDhcpCmIpAddr, MIB 54arrisCmDevDhcpCmSubNetMask, MIB 54arrisCmDevDhcpCmTimeOffset, MIB 55arrisCmDevDhcpLeaseTimeRemaining, MIB 55arrisCmDevDhcpNoSvcImpact, MIB 33–34arrisCmDevDhcpPrimaryDhcpServerIpAddr, MIB 54arrisCmDevDhcpPrimaryTeleDhcpSvr, MIB 55

arrisCmDevDhcpSecondaryTeleDhcpSvr, MIB 55arrisCmDevDhcpServerEnable, MIB 53, 90arrisCmDevDhcpServerState, MIB 53, 90arrisCmDevDhcpState, MIB 54arrisCmDevDhcpTftpSvrIpAddr, MIB 54arrisCmDevDhcpTimeSvrIpAddr, MIB 55arrisCmDevDhcpTimeUntilRebind, MIB 55arrisCmDevDhcpTimeUntilRenew, MIB 55arrisCmDevEnableDocsis20, MIB 53arrisCmDevEnableLoggingPersistence, MIB 185arrisCmDevHttpAdvLink, MIB 134arrisCmDevHttpClientSeed, MIB 54, 179arrisCmDevHttpLanAccess, MIB 53, 134–135arrisCmDevHttpWanAccess, MIB 54, 134–135arrisCmDevLastHwResetReason, MIB 52, 108arrisCmDevMib, MIB 107arrisCmDevModemFeatureSwitch, MIB 53arrisCmDevOperationalSetup, MIB 107arrisCmDevProvMethodIndicator, MIB 53arrisCmDevRegistrationState, MIB 51arrisCmDevReportLevelsMasterOff, MIB 107arrisCmDevResetReasonLogDisable, MIB 52, 109arrisCmDevResetReasonLogTable, MIB 52, 108, 191arrisCmDevRestoreNvmFactoryDefault, MIB 91arrisCmDevSSHAllow, MIB 139arrisCmDevSSHEnable, MIB 139arrisCmDevSwAdminStatus, MIB 31, 52arrisCmDevSwFilename, MIB 52arrisCmDevSwImageBuildTime, MIB 51arrisCmDevSwImageName, MIB 51arrisCmDevSwTable, MIB 52arrisCmDevTelnetAllow, MIB 139arrisCmDevTelnetEnable, MIB 139arrisCmDevTurboDoxEnable, MIB 55arrisCmDevWanIsolationState, MIB 51arrisCmDhcpOption51Override, MIB 268arrisDevMtaVqmEnableRemote, MIB 161arrisMtaCfgRTPDynPortEnd, MIB 81arrisMtaCfgRTPDynPortStart, MIB 80arrisMtaDevActiveConnections, MIB 74arrisMtaDevBase, MIB 87arrisMtaDevBatteryChargerFWRev, MIB 72arrisMtaDevBatteryEprom, MIB 73arrisMtaDevBatteryLastStateChange, MIB 72arrisMtaDevBatteryOperState, MIB 72arrisMtaDevBatteryOperSubState, MIB 73arrisMtaDevBatteryOrderingCode, MIB 72arrisMtaDevCallStatsAvgJitter, MIB 87arrisMtaDevCallStatsAvgJitter.2, MIB 86arrisMtaDevCallStatsAvgLatency, MIB 87arrisMtaDevCallStatsEndPntOpStatus, MIB 87arrisMtaDevCallStatsEntry, MIB 84


492 Chapter 7

arrisMtaDevCallStatsHookStatus, MIB 87arrisMtaDevCallStatsLineSubState, MIB 73arrisMtaDevCallStatsMaxJitter, MIB 87arrisMtaDevCallStatsRtpPercentPktsLost, MIB 86arrisMtaDevCallStatsRtpRxPkts, MIB 86arrisMtaDevCallStatsRtpTxPkts, MIB 86arrisMtaDevCallStatsSLICStatus, MIB 87arrisMtaDevClearDHCPLog, MIB 75arrisMtaDevClearMGCPLog, MIB 75arrisMtaDevControl, MIB 84arrisMtaDevCustomJitterBufferEnabled, MIB 79arrisMtaDevCustomMaxJitterBuffer, MIB 80arrisMtaDevCustomMinJitterBuffer, MIB 80arrisMtaDevCustomNomJitterBuffer, MIB 80arrisMtaDevDhcp, MIB 77arrisMtaDevDhcpKerberosRealmFqdn, MIB 78arrisMtaDevDhcpLeaseTimeRemaining, MIB 77arrisMtaDevDhcpMtaConfigFile, MIB 77arrisMtaDevDhcpMtaGatewayIpAddr, MIB 77arrisMtaDevDhcpMtaIpAddr, MIB 77arrisMtaDevDhcpMtaIpFQDN, MIB 77arrisMtaDevDhcpMtaSubNetMask, MIB 77arrisMtaDevDhcpOfferedLeaseTime, MIB 55, 77arrisMtaDevDhcpOptionOverride, MIB 268arrisMtaDevDhcpPktcOptionId, MIB 78arrisMtaDevDhcpPrimaryDhcpSvrIpAddr, MIB 77arrisMtaDevDhcpPrimaryDNSSvrIpAddr, MIB 77arrisMtaDevDhcpProvTimer, MIB 78arrisMtaDevDhcpRequestTgt, MIB 78arrisMtaDevDhcpSecondaryDhcpSvrIpAddr, MIB 77arrisMtaDevDhcpSecondaryDNSSvrIpAddr, MIB 77arrisMtaDevDhcpSecTicketInvalid, MIB 78arrisMtaDevDhcpState, MIB 77arrisMtaDevDhcpSvcProviderSnmpEntity, MIB 78arrisMtaDevDhcpTimeUntilRebind, MIB 78arrisMtaDevDhcpTimeUntilRenew, MIB 77arrisMtaDevDiagLoopForeignEmfTest, MIB 79arrisMtaDevDiagLoopHazardousPotentialTest, MIB 79arrisMtaDevDiagLoopIndex, MIB 79arrisMtaDevDiagLoopLastResult, MIB 79, 148arrisMtaDevDiagLoopReceiverOffHookTest, MIB 79arrisMtaDevDiagLoopRequest, MIB 79, 149arrisMtaDevDiagLoopResistiveFaultsTest, MIB 79arrisMtaDevDiagLoopRingerTest, MIB 79arrisMtaDevDiagLoopTable, MIB 78, 147, 149, 348arrisMtaDevDiagLoopTime, MIB 79, 148arrisMtaDevDocsQosParamUpSvcFlowSchedulingType, MIB 75arrisMtaDevDocsQosParamUpSvcFlowSFID, MIB 74arrisMtaDevDspCpsSetting, MIB 81, 294arrisMtaDevDspHandleNonPhaseReversedTone, MIB 80arrisMtaDevEchoCancellerTailLength, MIB 80arrisMtaDevEnableCallpSigTrace, MIB 325arrisMtaDevEnableCallSigLastMsgRpt, MIB 86, 88arrisMtaDevEnableCallStatsSyslogRpt, MIB 87–88arrisMtaDevEnableDHCPLog, MIB 75arrisMtaDevEnableIndexTenEleven, MIB 81arrisMtaDevEnableMGCPLog, MIB 75arrisMtaDevEndPntDialingMethod, MIB 110arrisMtaDevEndPntRingingWav eform, MIB 72arrisMtaDevEventHideFQDNAndIPAddress, MIB 113arrisMtaDevEventHideFQDNandIPAddress, MIB 74, 81arrisMtaDevGainControl, MIB 309arrisMtaDevInterfaceIndex, MIB 74arrisMtaDevLastCallEndTime, MIB 78, 85arrisMtaDevLastCallStartTime, MIB 78, 85arrisMtaDevLineCard, MIB 73arrisMtaDevLoopVoltageMaintTimeout, MIB 73arrisMtaDevLoopVoltagePolicy, MIB 28–29,72arrisMtaDevLoopVoltageResetTimeout, MIB 29, 73arrisMtaDevMaxCpeAllowed, MIB 74arrisMtaDevNetworkAccess, MIB 74

arrisMtaDevPktcDevEvEndpointName, MIB 74arrisMtaDevPwrSupplyBatteryTest, MIB 72arrisMtaDevPwrSupplyDataShutdownTime, MIB 72arrisMtaDevPwrSupplyEnableDataShutdown, MIB 72–73arrisMtaDevPwrSupplyEnableDataShutdownTime, MIB 73arrisMtaDevPwrSupplyHighestTemperature, MIB 75arrisMtaDevPwrSupplyHighestTemperatureClear, MIB 76arrisMtaDevPwrSupplyHighestTemperatureTime, MIB 75arrisMtaDevPwrSupplyLowBatteryThresh, MIB 16arrisMtaDevPwrSupplyOverTempAlarmControl, MIB 75, 123arrisMtaDevPwrSupplyOverTempAlarmThreshold, MIB 5, 75arrisMtaDevPwrSupplyReplaceBatThresh, MIB 16arrisMtaDevPwrSupplyTemperature, MIB 75arrisMtaDevQosMode, MIB 75arrisMtaDevResetCallStats, MIB 78, 84–85arrisMtaDevRestoreNvmFactoryDefault, MIB 91arrisMtaDevRtpPercentPktsLostTotal, MIB 84–85arrisMtaDevRtpPktsLostTotal, MIB 78, 85arrisMtaDevRtpRxPktsTotal, MIB 84–85arrisMtaDevRtpTxPktsTotal, MIB 84arrisMtaDevRTPTxQueueSize, MIB 80arrisMtaDevSignalingAvgLatency, MIB 84–85arrisMtaDevSignalingLastMsg1, MIB 86arrisMtaDevSignalingLastMsg16, MIB 86arrisMtaDevSignalingRxNAKCnt, MIB 84–85arrisMtaDevSignalingRxNoACKCnt, MIB 84–85arrisMtaDevSignalingRxSuccessfulMsgCnt, MIB 84–85arrisMtaDevSignalingTxNAKCnt, MIB 84–85arrisMtaDevSignalingTxSuccessfulMsgCnt, MIB 84–85arrisMtaDevTDDReportToCMS, MIB 81arrisMtaDevTFTPServerAddrOverrideFQDN, MIB 28arrisMtaDevTrace, MIB 84arrisMtaDevVbdOverwriteLineBitmap, MIB 81arrisMtaDevVbdOverwriteMaxJitterBuffer, MIB 81arrisMtaDevVbdOverwriteMinJitterBuffer, MIB 81arrisMtaDevVbdOverwriteNomJitterBuffer, MIB 81arrisMtaDevVPJitterBufferMode, MIB 79arrisMtaDevVPMaxJitterBuffer, MIB 79arrisMtaDevVPNomJitterBuffer, MIB 79arrisMtaDevVqm, MIB 76arrisMtaDevVqmCallNumberIdentifier, MIB 76,163arrisMtaDevVqmCallNumberIdentifierLastCall, MIB 76, 163arrisMtaDevVqmCallNumberIds, MIB 76arrisMtaDevVqmCallNumberTable, MIB 76, 163arrisMtaDevVqmClear, MIB 169arrisMtaDevVqmEnable, MIB 162arrisMtaDevVqmEnableRemote, MIB 77, 162arrisMtaDevVqmHistorySize, MIB 76, 162arrisMtaDevVqmLine, MIB 76, 163, 169arrisMtaDevVqmMetricTable, MIB 76, 163–164arrisMtaDevVqmMetricValues, MIB 76arrisMtaDevVqmThresholdEnable, MIB 35–36, 76, 169arrisMtaDevVqmThresholds, MIB 77, 169association database, IPsec security 335attenuation, RF sub-mode commands 204Authentication Failure, alarm, SIP 7authinfo, BPI parameters sub-menu commands 460authreply, BPI parameters sub-menu commands 460authrequest, BPI parameters sub-menu commands 461authreset, BPI parameters sub-menu commands 463authstats, BPI parameters sub-menu commands 463auto_osi, CallP sub-mode commands 327automatic OSI generation 327

Bbackoff, RF sub-mode commands 208bad_map, System sub-mode commands 247bankstatus, Flash sub-mode commands 195battery

charger, display status 217mismatch 92,116


Index 493

over-temperature protection 5, 218eMTA 16verify EPROM checksums 218

bbif, Power sub-mode commands 198bert, RF sub-mode commands 208bist, Power sub-mode commands 199BLP (9), Report levels description, debug messages 477boarddiag, Debug sub-menu commands 450BPI

sub-menu 459commands, authinfo 460commands, authreply 460commands, authrequest 461commands, authreset 463commands, authstats 463commands, keyreply 461commands, keyrequest 461commands, mapreply 462commands, maprequest 462

bpi_debug, System sub-mode commands 249BRIDGE (17), Report levels description, debug messages 483buf_store, CallP sub-mode commands 324buffer

Log sub-mode commands 190override, jitter 294print 190signaling 324

Cca_task

Sub-Mode, CallP sub-mode commands 334cca, CallP sub-mode commands 334oca, CallP sub-mode commands 334

cable modem status screen 111cable_netpool, System sub-mode commands 244CABLENET (16), Report levels description, debug messages 483cadence, ring 323cadences, displaying ring 327cal_dump, Linecard sub-mode commands 356Call Agent Loss of Communications, alarm 4caller ID test 323CallP

switch 122display 233logs, clear 41logs, display 38–39logs, enable 38message trace logs 37service flow information, display 242commands 303commands, accept 329commands, auto_osi 327commands, buf_store 324commands, ca_task Sub-Mode 334commands, ca_task sub-mode, cca 334commands, ca_task sub-mode, oca 334commands, callpClrLog 307commands, callpDispLog 306commands, callpEnblLog 306commands, change_ne 309commands, check 329commands, chg_alink 322commands, chg_polarity 322commands, chg_power 323commands, chg_state 322commands, chst 305commands, cid 323commands, conn_rec 314commands, cpq 320commands, ddly 325commands, dds 303

commands, debug_flags 326commands, dlid 306commands, dlr 304commands, dmon 311commands, dmq 304commands, dsp_reset 324commands, dsp2cp Sub-Mode 332commands, dsp2cp sub-mode, cid 333commands, dsp2cp sub-mode, cng 333commands, dsp2cp sub-mode, dig 332commands, dsp2cp sub-mode, faxcd 333commands, dsp2cp sub-mode, mod 332commands, dsp2cp sub-mode, ms 334commands, dsp2cp sub-mode, v21 333commands, dst 305commands, dtmf 310commands, eoc_stats 324commands, etsi 324commands, ftrsw 309commands, is 326commands, lc2cp Sub-Mode 331commands, lc2cp sub-mode, flsh 332commands, lc2cp sub-mode, offhk 332commands, lc2cp sub-mode, onhk 332commands, lc2cp sub-mode, rng 332commands, lcquery 321commands, lineInfo 321commands, mdfy_rtp 325commands, mgcp 308commands, oos 326commands, parser 320commands, ppmtc2cp sub-mode 330commands, ppmtc2cp sub-mode, country 330commands, ppmtc2cp sub-mode, fail 331commands, ppmtc2cp sub-mode, is 330commands, ppmtc2cp sub-mode, nosync 330commands, ppmtc2cp sub-mode, ok 331commands, ppmtc2cp sub-mode, oos 330commands, ppmtc2cp sub-mode, reg 330commands, qos2cp sub-mode 329commands, qos2cp_sub-mode, qos 329commands, ring 321commands, rng_cad 327commands, rtcp_info 318commands, scwidTest 323commands, sec 319commands, set_cadence 323commands, setgain 309commands, sig_trace 325commands, sip_callleg 328commands, sip_error 328commands, sip_ftr 328commands, sip_reg 328commands, sip_subs 328commands, sip_trans 328commands, tcid_rec 317commands, tones 325commands, trace 307commands, vmwi 324

callp, System sub-mode commands 233callp_cp, top-level commands 183callpClrLog, CallP sub-mode commands 307callpDispLog, CallP sub-mode commands 306callpEnblLog, CallP sub-mode commands 306CallP/QoS Statistics screen 126CATV

log 24relay 210

catvio, RF sub-mode commands 210cca, CallP sub-mode commands, ca_task sub-mode 334cerreset, Debug sub-menu commands 439


494 Chapter 7

Certificatesub-menu 463commands, accesstime 465commands, cmcert 465commands, cw19reset 464commands, destroymfgcert 469commands, dltelrootcert 472commands, mfgcert 466commands, mtacert 469commands, mtafgcert 470commands, resetaccesstime 468commands, resetmfgcert 469commands, rootpublickey 468commands, status 464commands, telrootcert 470

change_ne, CallP sub-mode commands 309changing the password seed 179chanstep, RF sub-mode commands 210chargepoint, RF sub-mode commands 209chargepump2, RF sub-mode commands 209charger, display status, battery 217check, CallP sub-mode commands 329checklock, Flash sub-mode commands 196checksums, battery, verify EPROM 218chg_alink, CallP sub-mode commands 322chg_polarity, CallP sub-mode commands 322chg_power, CallP sub-mode commands 323chg_state, CallP sub-mode commands 322chgpump, RF sub-mode commands 214chgrStatus, Telemetry sub-mode commands 217chkmac, Wireless Router Module sub-mode commands 393chst, CallP sub-mode commands 305cid, CallP

CallP sub-mode commands 323CallP sub-mode commands, dsp2cp sub-mode 333

classification, Modem configuration sub-menu commands 425classifiers, Quality of service sub-menu commands 418clear

CallP logs 41CM DHCP log 275CM DHCP log 262, 272DHCP logs 41, 259MTA DHCP logs 274Voice Quality Monitoring metrics 267

clear_stats, Security sub-mode commands 339clearcw, RF sub-mode commands 208clear-events, MTA sub-mode commands 265clearing counters, end of call connection statistics 84CLI

interface 181operating modes 181SSH, accessing 141Telnet, accessing 140timeout, setting 249

cli_timeout, System sub-mode commands 249CM

DHCP log, clear 262, 272, 275DHCP log, display 261, 271DHCP log, enable 261, 271DHCP Log screen 129DHCP logging, enable 274DHCP logs, display 275DHCP parameters, display 242, 259Report levels description, debug messages 487startup sequence, LED patterns 106states 114commands 268commands, cmClearLog 272commands, cmDevFtrSw 271commands, cmDhcpACK 268commands, cmDispLog 271commands, cmEnableLog 271

cm, top-level commands 183cm_config, System sub-mode commands 235cm_ifData, System sub-mode commands 234cmcert, Certificate parameters sub-menu commands 465cmClearLog

CM sub-mode commands 272DHCP sub-mode commands 275MTA sub-mode commands 262

cmDevFtrSw, CM sub-mode commands 271cmDhcpACK

CM sub-mode commands 268DHCP sub-mode commands 274MTA sub-mode commands 259

cmDispLogCM sub-mode commands 271DHCP sub-mode commands 275MTA sub-mode commands 261

cmEnableLogCM sub-mode commands 271DHCP sub-mode commands 274MTA sub-mode commands 261

cmstatus, RF sub-mode commands 201cng, CallP sub-mode commands, dsp2cp sub-mode 333co, top-level commands 184codec, Power sub-mode commands 200codex, MTA sub-mode commands 263collectmap, Debug sub-menu commands 431command, repeat last 410commands

accept, CallP sub-mode 329accesstime, Certificate parameters sub-menu 465acqrange, RF sub-mode 205adcdump, Debug sub-menu 450addcpe, Modem configuration sub-menu 425addFilter, Debug sub-menu 441alarm, Telemetry sub-mode 218all_off, Display sub-mode 220all_on, Display sub-mode 220allocChannel, DSP sub-mode 286alt_table, System sub-mode 243arris_ts, Log sub-mode 189attenuation, RF sub-mode 204authinfo, BPI parameters sub-menu 460authreply, BPI parameters sub-menu 460authrequest, BPI parameters sub-menu 461authreset, BPI parameters sub-menu 463authstats, BPI parameters sub-menu 463auto_osi, CallP sub-mode 327backoff, RF sub-mode 208bad_map, System sub-mode 247bankstatus, Flash sub-mode 195bbif, Power sub-mode 198bert, RF sub-mode 208bist, Power sub-mode 199boarddiag, Debug sub-menu 450bpi_debug, System sub-mode 249buf_store, CallP sub-mode 324buffer, Log sub-mode 190ca_task Sub-Mode, CallP sub-mode 334ca_task sub-mode, cca, CallP sub-mode 334ca_task sub-mode, oca, CallP sub-mode 334cable_netpool, System sub-mode 244cal_dump, Linecard sub-mode 356CallP sub-mode 303callp, System sub-mode 233callpClrLog, CallP sub-mode 307callpDispLog, CallP sub-mode 306callpEnblLog, CallP sub-mode 306catvio, RF sub-mode 210cerreset, Debug sub-menu 439change_ne, CallP sub-mode 309chanstep, RF sub-mode 210


Index 495

chargepoint, RF sub-mode 209chargepump2, RF sub-mode 209check, CallP sub-mode 329checklock, Flash sub-mode 196chg_alink, CallP sub-mode 322chg_polarity, CallP sub-mode 322chg_power, CallP sub-mode 323chg_state, CallP sub-mode 322chgpump, RF sub-mode 214chgrStatus, Telemetry sub-mode 217chst, CallP sub-mode 305cid, CallP sub-mode 323classification, Modem configuration sub-menu 425classifiers, Quality of service sub-menu 418clear_stats, Security sub-mode 339clearcw, RF sub-mode 208clear-events, MTA sub-mode 265cli_timeout, System sub-mode 249CM sub-mode 268cm_config, System sub-mode 235cm_ifData, System sub-mode 234cmcert, Certificate parameters sub-menu 465cmClearLog, CM sub-mode 272cmClearLog, DHCP sub-mode 275cmClearLog, MTA sub-mode 262cmDevFtrSw, CM sub-mode 271cmDhcpACK, CM sub-mode 268cmDhcpACK, DHCP sub-mode 274cmDhcpACK, MTA sub-mode 259cmDispLog, CM sub-mode 271cmDispLog, DHCP sub-mode 275cmDispLog, MTA sub-mode 261cmEnableLog, CM sub-mode 271cmEnableLog, DHCP sub-mode 274cmEnableLog, MTA sub-mode 261cmstatus, RF sub-mode 201codec, Power sub-mode 200codex, MTA sub-mode 263collectmap, Debug sub-menu 431comStats, Telemetry sub-mode 219concat, Modem configuration sub-menu 425config, DSP sub-mode 285config, Main menu 398config, MTA sub-mode 253confurl, MTA sub-mode 262conn_rec, CallP sub-mode 314cpes, Show parameters sub-menu 454cpmac, Debug sub-menu 435cpq, CallP sub-mode 320cps, DSP sub-mode 294cpuPerform, Debug sub-menu 441customjitter, DSP sub-mode 295custommax, DSP sub-mode 295custommin, DSP sub-mode 295customnom, DSP sub-mode 295cw19reset, Certificate parameters sub-menu 464cycle, Display sub-mode 220dadbg base, DSP sub-mode 282dadbg chan, DSP sub-mode 282dadbg chan_alloc_order, DSP sub-mode 282dadbg dnld, DSP sub-mode 281dadbg image, DSP sub-mode 281dadbg overlay_pcm_lbrc, DSP sub-mode 282dadbg sec_alloc, DSP sub-mode 282dadbg sec_config, DSP sub-mode 282dadbg sec_show, DSP sub-mode 283dadbg usage, DSP sub-mode 281Datapath sub-mode 357date, Security sub-mode 343dbd, Debug sub-menu 443dccrequest, Modem initiated tests sub-menu 414dccsendack, Modem initiated tests sub-menu 414

ddly, CallP sub-mode 325dds, CallP sub-mode 303debug_flags, CallP sub-mode 326default, Log sub-mode 186default, Modem configuration sub-menu 426delay, RF sub-mode 208deprovision, Linecard sub-mode 345derotbw, RF sub-mode 205des, Power sub-mode 199destroymfgcert, Certificate parameters sub-menu 469detect_tone, DSP sub-mode 294device, Flash sub-mode 193devparms, MTA sub-mode 253dexc, Log sub-mode 189dfreq, RF sub-mode 203DHCP sub-mode 272dhcp, System sub-mode 240dhcpPkts, System sub-mode 242dhcpserve, Show parameters sub-menu 458diag, Linecard sub-mode 345diagForce, Linecard sub-mode 346dimdbg dump, DSP sub-mode 278dimdbg msg, DSP sub-mode 279dimdbg opt, DSP sub-mode 276dimdbg poll stats, DSP sub-mode 279dimdbg power, DSP sub-mode 280dimdbg prof_define, DSP sub-mode 279dimdbg set_poll, DSP sub-mode 279dimdbg set_voice_poll, DSP sub-mode 279dimdbg show_reflection_page, DSP sub-mode 280dimdbg stats, DSP sub-mode 277dimdbg tcids, DSP sub-mode 278dimdbg test_poll_period, DSP sub-mode 279dimdbg ver, DSP sub-mode 276disFQDN, MTA sub-mode 252display, Log sub-mode 186Display sub-mode 220dlid, CallP sub-mode 306dlr, CallP sub-mode 304dltelrootcert, Certificate parameters sub-menu 472dmac, Debug sub-menu 438dmc, Debug sub-menu 445dml, Debug sub-menu 450dmon, CallP sub-mode 311dmq, CallP sub-mode 304docbrg, Power sub-mode 200docpll, Power sub-mode 201download, DSP sub-mode 285download Sub-Mode, Flash sub-mode 197dr, Debug sub-menu 444dresults, Linecard sub-mode 346dsa, Modem initiated tests sub-menu 412dsavg, RF sub-mode 207dsc, Modem initiated tests sub-menu 412dsd1sf, Modem initiated tests sub-menu 412dsd2sf, Modem initiated tests sub-menu 413dsdmaring, Show parameters sub-menu 457dsdmem, Debug sub-menu 447dsimdbg select, DSP sub-mode 283dsimdbg show, DSP sub-mode 283dslock, Modem initiated tests sub-menu 415dsp, Power sub-mode 199DSP sub-mode 276dsp tone, DSP sub-mode 285dsp_reset, CallP sub-mode 324dsp2cp Sub-Mode, CallP sub-mode 332dsp2cp sub-mode, cid, CallP sub-mode 333dsp2cp sub-mode, cng, CallP sub-mode 333dsp2cp sub-mode, dig, CallP sub-mode 332dsp2cp sub-mode, faxcd, CallP sub-mode 333dsp2cp sub-mode, mod, CallP sub-mode 332dsp2cp sub-mode, ms, CallP sub-mode 334


496 Chapter 7

dsp2cp sub-mode, v21, CallP sub-mode 333dsring, Debug sub-menu 443dst, CallP sub-mode 305dstatus, RF sub-mode 202dsx, Modem initiated tests sub-menu 413dsxparam, Main menu 406dtmf, CallP sub-mode 310dump, Debug sub-menu 437dump, RF sub-mode 204dumpVoice, Datapath sub-mode 358echo, DSP sub-mode 288echo_stat, DSP sub-mode 292echotail, DSP sub-mode 289ecpath_coeff, DSP sub-mode 293!elog, Log sub-mode 191emac0, Power sub-mode 200emac_netpool, System sub-mode 245emac1, Power sub-mode 200emif, Power sub-mode 199emifGetAll, Debug sub-menu 450emifGetMaster, Debug sub-menu 450emifSetAll, Debug sub-menu 450emifSetMaster, Debug sub-menu 450enableidle, Linecard sub-mode 356end_table, System sub-mode 243endpnt-status, MTA sub-mode 263eoc_stats, CallP sub-mode 324ephy, Power sub-mode 200ephysetTxParams, Debug sub-menu 442eprom, Telemetry sub-mode 218equadump, Debug sub-menu 432erase_tkts, Security sub-mode 341err_stat, DSP sub-mode 290errors, Linecard sub-mode 351eth_dump, System sub-mode 246ethiwrite, Debug sub-menu 449ethmode, Debug sub-menu 449ethpower, Debug sub-menu 449ethrread, Debug sub-menu 449ethSetMode, Debug sub-menu 442ethTxThreshold, Debug sub-menu 449ethwrite, Debug sub-menu 448etsi, CallP sub-mode 324ev ents, MTA sub-mode 264ev ents, System sub-mode 236exc, Log sub-mode 189exponent, RF sub-mode 209fcompare, RF sub-mode 214feccheck, RF sub-mode 209flash, Display sub-mode 220flash, Log sub-mode 187flashinfo, Flash sub-mode 192flashtmr, Linecard sub-mode 356fldump, Log sub-mode 188foreground, Log sub-mode 190freeChannel, DSP sub-mode 286freqcache, Show parameters sub-menu 458freqoffset, RF sub-mode 214ftrsw, CallP sub-mode 309ftrsw, MTA sub-mode 255ftrsw, System sub-mode 237gain, RF sub-mode 204gain_req, DSP sub-mode 293genev, Modem initiated tests sub-menu 414gequthresh, Debug sub-menu 439getSig, MTA sub-mode 263goto, Main menu 408gpio, Power sub-mode 198gvenev, Modem initiated tests sub-menu 414hdlc, Power sub-mode 199hitempbatsd, Telemetry sub-mode 219hook, Linecard sub-mode 350

http_all, System sub-mode 225hwcounters, Main menu 400i2c, Power sub-mode 198iconverter, RF sub-mode 214idle, Linecard sub-mode 350igmpdb, Show parameters sub-menu 454igmpdelete, Modem initiated tests sub-menu 413igmpjoin, Modem initiated tests sub-menu 413igmpstart, Modem configuration sub-menu 426Inet sub-mode 216inetstatus, Inet sub-mode 216info, DSP sub-mode 295info, Security sub-mode 334ipcable, Main menu 402ipfilters, Show parameters sub-menu 455ip-parms, MTA sub-mode 252ipsec_db, Security sub-mode 337ipsec_sad, Security sub-mode 335ipsec_spd, Security sub-mode 336ipsec_stats, Security sub-mode 339is, CallP sub-mode 326isrdump, Debug sub-menu 447jittermode, DSP sub-mode 287keyreply, BPI parameters sub-menu 461keyrequest, BPI parameters sub-menu 461lanstatus, Show parameters sub-menu 456lc2cp Sub-Mode, CallP sub-mode 331lc2cp sub-mode, flsh, CallP sub-mode 332lc2cp sub-mode, offhk, CallP sub-mode 332lc2cp sub-mode, onhk, CallP sub-mode 332lc2cp sub-mode, rng, CallP sub-mode 332lcquery, CallP sub-mode 321lcstatus, Linecard sub-mode 354level_stat, DSP sub-mode 291Linecard sub-mode 344lineInfo, CallP sub-mode 321list, Debug sub-menu 445llcfilters, Show parameters sub-menu 455Log sub-mode 186loopc, Linecard sub-mode 349looprx, DSP sub-mode 289looptx, DSP sub-mode 289lpdemo, Linecard sub-mode 348lpdiag, Linecard sub-mode 347lpdiagForce, Linecard sub-mode 347lpresults, Linecard sub-mode 348mac_filter, System sub-mode 247macaddr, Main menu 402mac-addr, MTA sub-mode 252macread, Debug sub-menu 434macwrite, Debug sub-menu 434Main menu 397mapdata, Debug sub-menu 435mapreply, BPI parameters sub-menu 462maprequest, BPI parameters sub-menu 462master_off, Log sub-mode 190maxjitter, DSP sub-mode 288maxtxgain, RF sub-mode 211mdfy_rtp, CallP sub-mode 325mdio, Power sub-mode 200mem_pools, System sub-mode 247MEM_stats, Security sub-mode 339mfgcert, Certificate parameters sub-menu 466mft_close, DSP sub-mode 293mft_open, DSP sub-mode 293mgcp, CallP sub-mode 308mipsBrgGet, Debug sub-menu 450mipsBrgSet, Debug sub-menu 450mmb, Debug sub-menu 448mml, Debug sub-menu 450mmw, Debug sub-menu 448mode, Datapath sub-mode 358


Index 497

modulation, RF sub-mode 204Module sub-mode 249module_table, Module sub-mode 249monitorphy, Main menu 404monMib-ctrls, MTA sub-mode 265ms2byte, Debug sub-menu 448mt2050, RF sub-mode 211mt2060, RF sub-mode 215mt2060adc, RF sub-mode 215mt2064, RF sub-mode 212mt64agc, RF sub-mode 213mt64dc, RF sub-mode 213mt64w, RF sub-mode 212mt6w, RF sub-mode 216MTA sub-mode 251mta_config, System sub-mode 237mta_device, System sub-mode 239mta_ifData, System sub-mode 240mtacert, Certificate parameters sub-menu 469mtaClearLog, DHCP sub-mode 274mtaClearLog, MTA sub-mode 259mtaDhcpACK, DHCP sub-mode 272mtaDhcpACK, MTA sub-mode 255mtaDispLog, DHCP sub-mode 273mtaDispLog, MTA sub-mode 258mtaEnableLog, DHCP sub-mode 273mtaEnableLog, MTA sub-mode 258mtafgcert, Certificate parameters sub-menu 470mtlo, RF sub-mode 212mtw, RF sub-mode 212mtwlo, RF sub-mode 212multicastfilters, Show parameters sub-menu 455ncdocsis_tables, Module sub-mode 250nlplevel, DSP sub-mode 288nomjitter, DSP sub-mode 287num-endpnts, MTA sub-mode 262nvmstatus, Flash sub-mode 194objdump, Linecard sub-mode 345oos, CallP sub-mode 326opmode, Show parameters sub-menu 456opt177, MTA sub-mode 255opt51ovrd, MTA sub-mode 268parser, CallP sub-mode 320pcable_table, Module sub-mode 250pci, Power sub-mode 198pdma, Power sub-mode 199perfMonitor, Debug sub-menu 441pga, Power sub-mode 200phs, Quality of service sub-menu 419phystatus, Main menu 403ping, Main menu 402polarity, Linecard sub-mode 349Power sub-mode 197powerMode, Debug sub-menu 442powerstat, Power sub-mode 197ppmtc2cp sub-mode, CallP sub-mode 330ppmtc2cp sub-mode, country, CallP sub-mode 330ppmtc2cp sub-mode, fail, CallP sub-mode 331ppmtc2cp sub-mode, is, CallP sub-mode 330ppmtc2cp sub-mode, nosync, CallP sub-mode 330ppmtc2cp sub-mode, ok, CallP sub-mode 331ppmtc2cp sub-mode, oos, CallP sub-mode 330ppmtc2cp sub-mode, reg, CallP sub-mode 330precharge, Modem configuration sub-menu 428protectoff, Modem initiated tests sub-menu 416provision, Linecard sub-mode 345provmethod, MTA sub-mode 255provstate, MTA sub-mode 255pscan, RF sub-mode 203qamdetect, RF sub-mode 210qos, System sub-mode 242qos2cp sub-mode, CallP sub-mode 329

qos2cp_sub-mode, qos, CallP sub-mode 329ram, Power sub-mode 199range, System sub-mode 248ratelimitinfo, Quality of service sub-menu 423read, Debug sub-menu 435read, Linecard sub-mode 344read, RF sub-mode 201real_root, Security sub-mode 340reboot, Main menu 405reconfig, DSP sub-mode 288regdump, Linecard sub-mode 344registration, System sub-mode 242remFilter, Debug sub-menu 441replevel, Main menu 405replevel (repl), MTA sub-mode 251reqCoding, DSP sub-mode 286reqNullCoding, DSP sub-mode 286reset_mta, Security sub-mode 341resetaccesstime, Certificate parameters sub-menu 468resetChrgr, Telemetry sub-mode 219resetmfgcert, Certificate parameters sub-menu 469resetMTA, MTA sub-mode 263resetphy, RF sub-mode 210restart, DSP sub-mode 293restartphy, RF sub-mode 210resume, Display sub-mode 220RF sub-mode 201rgenable, Modem configuration sub-menu 428ring, CallP sub-mode 321ring, Linecard sub-mode 348ringfreq, Linecard sub-mode 354rng_cad, CallP sub-mode 327rom, Power sub-mode 199rootpublickey, Certificate parameters sub-menu 468rrdmp, Log sub-mode 191rread, Linecard sub-mode 345rtcp_info, CallP sub-mode 318rtcp_info, DSP sub-mode 289rtcpdbg, DSP sub-mode 284rtpreset, Datapath sub-mode 359rtpstats, Datapath sub-mode 359rxtx_stat, DSP sub-mode 289sar, Power sub-mode 198scanfreq, RF sub-mode 211scanmode, Main menu 406scanmode, RF sub-mode 208scanreset, Modem configuration sub-menu 426scc, Power sub-mode 200scwidTest, CallP sub-mode 323sec, CallP sub-mode 319sec_display, Security sub-mode 341Security sub-mode 334security, System sub-mode 241sequthresh, Debug sub-menu 439serial, System sub-mode 248serviceflow, Quality of service sub-menu 420set, Inet sub-mode 216set_cadence, CallP sub-mode 323setgain, CallP sub-mode 309sethighDA, Debug sub-menu 440sethighthr, Debug sub-menu 443setif1, RF sub-mode 216setlowDA, Debug sub-menu 440setopmode, Modem configuration sub-menu 426setTestCnf, Debug sub-menu 443setthrenable, Debug sub-menu 443setvp, DSP sub-mode 287shFilter, Debug sub-menu 441sig_trace, CallP sub-mode 325sip_callleg, CallP sub-mode 328sip_error, CallP sub-mode 328sip_ftr, CallP sub-mode 328


498 Chapter 7

sip_reg, CallP sub-mode 328sip_subs, CallP sub-mode 328sip_trans, CallP sub-mode 328sm_debug, System sub-mode 249snmpadduser, Modem initiated tests sub-menu 413spoofingfilters, Show parameters sub-menu 455spurcan, RF sub-mode 215spurhunt, RF sub-mode 207spy, DSP sub-mode 284sread, Debug sub-menu 438ssd_update, Display sub-mode 220state, DSP sub-mode 286state, Linecard sub-mode 353stats, Datapath sub-mode 357status, Certificate parameters sub-menu 464status, Main menu 406subopt3ovrd, MTA sub-mode 268susp, Datapath sub-mode 357sweep, RF sub-mode 206swrite, Debug sub-menu 439symrate, RF sub-mode 204sysinfo, System sub-mode 221System sub-mode 221tcid_rec, CallP sub-mode 317tdm, Power sub-mode 200Telemetry sub-mode 217telrootcert, Certificate parameters sub-menu 470temperature, RF sub-mode 206template, Linecard sub-mode 352term, Datapath sub-mode 358test_root, Security sub-mode 340ti_ts, Log sub-mode 190timeofversion, Show parameters sub-menu 458timestamp, Modem configuration sub-menu 428tlmStatus, Telemetry sub-mode 217tmr0, Power sub-mode 199tmr1, Power sub-mode 199toggle_concat, System sub-mode 247togglecpe, Modem initiated tests sub-menu 414tone, DSP sub-mode 286tone, Linecard sub-mode 350tones, CallP sub-mode 325top, RF sub-mode 204toss_as, Security sub-mode 341toss_cms, Security sub-mode 341toss_prov, Security sub-mode 341trace, CallP sub-mode 307traffic, DSP sub-mode 293tune, RF sub-mode 203tuner, Main menu 407tuneroffset, RF sub-mode 211txcorrect, RF sub-mode 209txlimits, RF sub-mode 213txqueue, Datapath sub-mode 359uart0, Power sub-mode 198uart1, Power sub-mode 198ucd, Main menu 408ufoffset, RF sub-mode 210ufreq, RF sub-mode 203uhpi, Power sub-mode 200unalign, System sub-mode 246unconfig, DSP sub-mode 285updisable, Modem initiated tests sub-menu 414upstatus, Main menu 409upstream, Debug sub-menu 442usb, Power sub-mode 198usbadmin, Debug sub-menu 436usbcore, Power sub-mode 201usbmode, Show parameters sub-menu 458usbpll, Power sub-mode 201usbread, Debug sub-menu 451usbwrite, Debug sub-menu 451

usclassifiers, Quality of service sub-menu 421usdmem, Debug sub-menu 448usdr, Debug sub-menu 448usGrantIntGet, Debug sub-menu 449usGrantIntSet, Debug sub-menu 449uslock, Modem initiated tests sub-menu 415usphs, Quality of service sub-menu 422usppm, RF sub-mode 210uspwrbypass, RF sub-mode 209ussid, Quality of service sub-menu 422ustables, Debug sub-menu 440ustatus, RF sub-mode 202v3list, Modem initiated tests sub-menu 416vbat, Linecard sub-mode 354vbdbitmap, DSP sub-mode 294vbdmax, DSP sub-mode 295vbdmin, DSP sub-mode 294vbdnom, DSP sub-mode 295vbstats, Datapath sub-mode 359vlynq, Power sub-mode 201vlynqclk, Power sub-mode 201vlynqTest, Debug sub-menu 451vmwi, CallP sub-mode 324voltages, RF sub-mode 211vp_stat, DSP sub-mode 291vqClear, MTA sub-mode 267vqLocEnable, MTA sub-mode 267vqMetrics, MTA sub-mode 265vqRemEnable, MTA sub-mode 267wdt, Power sub-mode 198wdtdisable, Modem configuration sub-menu 428wlan_table, Module sub-mode 250write, Debug sub-menu 436write, Linecard sub-mode 344write, RF sub-mode 201xconnect, Linecard sub-mode 351

comStats, Telemetry sub-mode commands 219concat, Modem configuration sub-menu commands 425Concatenation 247config

DSP sub-mode commands 285Main menu commands 398MTA sub-mode commands 253

configuration parameters, display signalling 263Configuration Parameters screen 127confurl, MTA sub-mode commands 262conn_rec, CallP sub-mode commands 314connection statistics

clearing counters, end of call 84device level, end of call 84line level, end of call 86monitoring end of call 84

constant power signal 294controlling access, troubleshooting interface 134controls, DTM602 90counters, end of call connection statistics, clearing 84country

CallP sub-mode commands, ppmtc2cp sub-mode 330template 70,325

cpes, Show parameters sub-menu commands 454cpmac, Debug sub-menu commands 435cpq, CallP sub-mode commands 320cps, DSP sub-mode commands 294CPU (1), Report levels description, debug messages 473cpuPerform, Debug sub-menu commands 441customjitter, DSP sub-mode commands 295custommax, DSP sub-mode commands 295custommin, DSP sub-mode commands 295customnom, DSP sub-mode commands 295cw19reset, Certificate parameters sub-menu commands 464cycle, Display sub-mode commands 220


Index 499

Ddadbg

DSP sub-mode commands 282DSP sub-mode commands 282DSP sub-mode commands 282DSP sub-mode commands 281DSP sub-mode commands 281DSP sub-mode commands 282DSP sub-mode commands 282DSP sub-mode commands 282DSP sub-mode commands 283DSP sub-mode commands 281

database, IPsecIPsec security association 335IPsec security policy 336

Datapath sub-mode commands 357dumpVoice 358mode 358rtpreset 359rtpstats 359stats 357susp 357term 358txqueue 359vbstats 359

date, Security sub-mode commands 343dbd, Debug sub-menu commands 443dccrequest, Modem initiated tests sub-menu commands 414dccsendack, Modem initiated tests sub-menu commands 414DCS 68ddly, CallP sub-mode commands 325dds, CallP sub-mode commands 303debug

DSP jitsim sub-mode 302ADVANCE PHY (6), Report levels description 475ALL (27), Report levels description 489APPLICATION (29), Report levels description 490BLP (9), Report levels description 477BRIDGE (17), Report levels description 483CABLENET (16), Report levels description 483CM MESSAGES (22), Report levels description 487CPU (1), Report levels description 473DOWNSTREAM (11), Report levels description 478DS SNIFFER (13), Report levels description 480DSX (15), Report levels description 483HARDWARE (4), Report levels description 474IGMP (25), Report levels description 489IP APPS (18), Report levels description 483MAIN SM (20), Report levels description 486MANAGEMENT (5), Report levels description 474QOS (14), Report levels description 482REGISTRATION (7), Report levels description 476ROOT (21), Report levels description 487RSA (23), Report levels description 488SECURITY (26), Report levels description 489SNMP (24), Report levels description 488STATISTICS (19), Report levels description 485SYNC (8), Report levels description 476TCB (2), Report levels description 473TSM (10), Report levels description 477TURBODOX (28), Report levels description 489UPSTREAM (3), Report levels description 474US SNIFFER (12), Report levels description 479

Debug Off switch, Master 190debug off switch, master 107Debug

sub-menu 429commands, adcdump 450commands, addFilter 441commands, boarddiag 450commands, cerreset 439commands, collectmap 431

commands, cpmac 435commands, cpuPerform 441commands, dbd 443commands, dmac 438commands, dmc 445commands, dml 450commands, dr 444commands, dsdmem 447commands, dsring 443commands, dump 437commands, emifGetAll 450commands, emifGetMaster 450commands, emifSetAll 450commands, emifSetMaster 450commands, ephysetTxParams 442commands, equadump 432commands, ethiwrite 449commands, ethmode 449commands, ethpower 449commands, ethrread 449commands, ethSetMode 442commands, ethTxThreshold 449commands, ethwrite 448commands, gequthresh 439commands, isrdump 447commands, list 445commands, macread 434commands, macwrite 434commands, mapdata 435commands, mipsBrgGet 450commands, mipsBrgSet 450commands, mmb 448commands, mml 450commands, mmw 448commands, ms2byte 448commands, perfMonitor 441commands, powerMode 442commands, read 435commands, remFilter 441commands, sequthresh 439commands, sethighDA 440commands, sethighthr 443commands, setlowDA 440commands, setTestCnf 443commands, setthrenable 443commands, shFilter 441commands, sread 438commands, swrite 439commands, upstream 442commands, usbadmin 436commands, usbread 451commands, usbwrite 451commands, usdmem 448commands, usdr 448commands, usGrantIntGet 449commands, usGrantIntSet 449commands, ustables 440commands, vlynqTest 451commands, write 436

debug_flags, CallP sub-mode commands 326debugging, switch 107default

Log sub-mode commands 186Modem configuration sub-menu commands 426

defaults, reset to factory 91,185!defaults, Wireless Router Module sub-mode commands 392delay

DSP jitsim sub-mode 297RF sub-mode commands 208time 325

demo mode, loop diagnostics 348


500 Chapter 7

deprovision, Linecard sub-mode commands 345depth, transmit queue 359derotbw, RF sub-mode commands 205des, Power sub-mode commands 199destroymfgcert, Certificate parameters sub-menu commands 469detect_tone, DSP sub-mode commands 294detection, tone 294device

Flash sub-mode commands 193end of call connection statistics 84

devparms, MTA sub-mode commands 253dexc, Log sub-mode commands 189dfreq, RF sub-mode commands 203DHCP

display 240log, clear CM 275log, clear, CM 262, 272log, display, CM 261, 271log, enable, CM 261, 271screen, CM 129screen, MTA 130logging, enable CM 274logging, enable MTA 273logs, clear 41, 259logs, clear MTA 274logs, display 38–39, 258logs, display CM 275logs, display MTA 273logs, enable 37–38, 258message trace logs 37MIBs 54,77option 122/177 sub-option 3 enforcement override 268option 177 255option 51 inclusion override 268parameters, display CM 242, 259parameters, display MTA 242, 255server, troubleshooting 89commands 272commands, cmClearLog 275commands, cmDhcpACK 274commands, cmDispLog 275commands, cmEnableLog 274commands, mtaClearLog 274commands, mtaDhcpACK 272commands, mtaDispLog 273commands, mtaEnableLog 273

dhcp, System sub-mode commands 240dhcpPkts, System sub-mode commands 242dhcpserve, Show parameters sub-menu commands 458diag, Linecard sub-mode commands 345diagForce, Linecard sub-mode commands 346diagnostics

demo mode, loop 348line card 345loop 347–348MIBs, loop 78running line card 142running loop 144

dialpulse, phantom 110troubleshooting 110

dig, CallP sub-mode commands, dsp2cp sub-mode 332dimdbg

DSP sub-mode commands 278DSP sub-mode commands 279DSP sub-mode commands 276DSP sub-mode commands 279DSP sub-mode commands 280DSP sub-mode commands 279DSP sub-mode commands 279DSP sub-mode commands 279DSP sub-mode commands 280

DSP sub-mode commands 277DSP sub-mode commands 278DSP sub-mode commands 279DSP sub-mode commands 276

disable, DSP jitsim sub-mode 296disFQDN, MTA sub-mode commands 252disp, top-level commands 182display

all troubleshooting information 225CallP feature switch 233CallP logs 38–39CallP service flow information 242CM DHCP log 261, 271CM DHCP logs 275CM DHCP parameters 242, 259DHCP 240DHCP logs 38–39, 258downstream status 202Event log 236, 264linecard status 354Log sub-mode commands 186Monitoring MIB settings 265MTA DHCP logs 273MTA DHCP parameters 242, 255PCSEC security parameters 241RTP statistics 359signalling configuration parameters 263status, battery charger 217

Displaycommands 220commands, all_off 220commands, all_on 220commands, cycle 220commands, flash 220commands, resume 220commands, ssd_update 220upstream status 202

displayvoice bridge statistics 359Voice Quality Monitoring metrics 265Wireless Router Module sub-mode commands 360

displayingring cadences 327signalling log 306stored messages 190

Distributed Call Signaling 68dlid, CallP sub-mode commands 306dlr, CallP sub-mode commands 304dltelrootcert, Certificate parameters sub-menu commands 472dmac, Debug sub-menu commands 438dmc, Debug sub-menu commands 445dml, Debug sub-menu commands 450dmon, CallP sub-mode commands 311dmq, CallP sub-mode commands 304DNS

‘‘ A’ ’ records 67Kerberos server 67

docbrg, Power sub-mode commands 200docpll, Power sub-mode commands 201docsDevEvControl, MIB 13, 50docsDevEvCounts, MIB 50docsDevEventTable, MIB 11docsDevEvFirstTime, MIB 50docsDevEvId, MIB 50docsDevEvIndex, MIB 50docsDevEvLastTime, MIB 50docsDevEvLevel, MIB 50docsDevEvSyslog, MIB 50docsDevEvText, MIB 51docsDevResetNow, MIB 47,108docsDevServerBootState, MIB 49


Index 501

docsDevServerConfigFile, MIB 49docsDevServerDhcp, MIB 49docsDevServerTftp, MIB 49docsDevServerTime, MIB 49docsDevSwAdminStatus, MIB 48docsDevSwFilename, MIB 48docsDevSwOperStatus, MIB 48docsDevSwServer, MIB 48docsIfDownstreamChannelTable, MIB 47docsIfMib, MIB 47docsIfUpstreamChannelTable, MIB 47dot3, MIB 47download

DSP sub-mode commands 285logs, firmware 30Sub-Mode, Flash sub-mode commands 197

DOWNSTREAM (11), Report levels description, debug messages478downstream

filter table 441status, display 202

dp, top-level commands 184DQoS feature switch, DSx 75dr, Debug sub-menu commands 444dresults, Linecard sub-mode commands 346drop, DSP jitsim sub-mode 297DS SNIFFER (13), Report levels description, debug messages 480dsa, Modem initiated tests sub-menu commands 412dsavg, RF sub-mode commands 207dsc, Modem initiated tests sub-menu commands 412dsd1sf, Modem initiated tests sub-menu commands 412dsd2sf, Modem initiated tests sub-menu commands 413dsdmaring, Show parameters sub-menu commands 457dsdmem, Debug sub-menu commands 447dsimdbg

DSP sub-mode commands 283DSP sub-mode commands 283

dslock, Modem initiated tests sub-menu commands 415DSP jitsim sub-mode 295

debug 302delay 297disable 296drop 297enable 296jit_burst 300jit_fixed 299jit_off 299jit_random 301jit_random_win 301jit_rolling 301jit_shift 299loss_fixed 298loss_off 297loss_random 298settings 296vp_stat 303

dsp, Power sub-mode commands 199DSP sub-mode commands 276

allocChannel 286config 285cps 294customjitter 295custommax 295custommin 295customnom 295dadbg base 282dadbg chan 282dadbg chan_alloc_order 282dadbg dnld 281dadbg image 281dadbg overlay_pcm_lbrc 282dadbg sec_alloc 282

dadbg sec_config 282dadbg sec_show 283dadbg usage 281detect_tone 294dimdbg dump 278dimdbg msg 279dimdbg opt 276dimdbg poll stats 279dimdbg power 280dimdbg prof_define 279dimdbg set_poll 279dimdbg set_voice_poll 279dimdbg show_reflection_page 280dimdbg stats 277dimdbg tcids 278dimdbg test_poll_period 279dimdbg ver 276download 285dsimdbg select 283dsimdbg show 283dsp tone 285echo 288echo_stat 292echotail 289ecpath_coeff 293err_stat 290freeChannel 286gain_req 293info 295jittermode 287level_stat 291looprx 289looptx 289maxjitter 288mft_close 293mft_open 293nlplevel 288nomjitter 287reconfig 288reqCoding 286reqNullCoding 286restart 293rtcp_info 289rtcpdbg 284rxtx_stat 289setvp 287spy 284state 286tone 286traffic 293unconfig 285vbdbitmap 294vbdmax 295vbdmin 294vbdnom 295vp_stat 291

dspDSP sub-mode commands 285top-level commands 183

dsp_reset, CallP sub-mode commands 324dsp2cp

Sub-Mode, CallP sub-mode commands 332cid, CallP sub-mode commands 333cng, CallP sub-mode commands 333dig, CallP sub-mode commands 332faxcd, CallP sub-mode commands 333mod, CallP sub-mode commands 332ms, CallP sub-mode commands 334v21, CallP sub-mode commands 333

dsring, Debug sub-menu commands 443dst, CallP sub-mode commands 305


502 Chapter 7

dstatus, RF sub-mode commands 202DSX (15), Report levels description, debug messages 483DSx DQoS feature switch 75dsx, Modem initiated tests sub-menu commands 413dsxparam, Main menu commands 406DTM602 controls 90dtmf, CallP sub-mode commands 310dump

Debug sub-menu commands 437RF sub-mode commands 204

dumpVoice, Datapath sub-mode commands 358dynamic equalizer 53

Eecho, DSP sub-mode commands 288Echo Quality Index 155echo_stat, DSP sub-mode commands 292echotail, DSP sub-mode commands 289ecpath_coeff, DSP sub-mode commands 293!elog, Log sub-mode commands 191emac0, Power sub-mode commands 200emac_netpool, System sub-mode commands 245emac1, Power sub-mode commands 200emif, Power sub-mode commands 199emifGetAll, Debug sub-menu commands 450emifGetMaster, Debug sub-menu commands 450emifSetAll, Debug sub-menu commands 450emifSetMaster, Debug sub-menu commands 450eMTA seeNIUeMTA

battery states 16line states 15states 15

enableCallP logs 38CM DHCP log 261, 271CM DHCP logging 274DHCP logs 37–38, 258DSP jitsim sub-mode 296MTA DHCP logging 273Voice Quality Monitoring 267

enableidle, Linecard sub-mode commands 356enabling, signalling log 306end

connection statistics, clearing counters 84connection statistics, device level 84connection statistics, line level 86connection statistics, monitoring 84statistics 324

end_table, System sub-mode commands 243endpnt-status, MTA sub-mode commands 263endpoint

name 74state 126

enforcement override, DHCP option 122/177 sub-option 3 268eoc_stats, CallP sub-mode commands 324ephy, Power sub-mode commands 200ephysetTxParams, Debug sub-menu commands 442EPROM checksums, battery, verify 218eprom, Telemetry sub-mode commands 218equadump, Debug sub-menu commands 432equalizer

dynamic 53threshold, set 439

erase_tkts, Security sub-mode commands 341erasing, signalling log 307err_stat, DSP sub-mode commands 290errors, Linecard sub-mode commands 351eth_dump, System sub-mode commands 246ethiwrite, Debug sub-menu commands 449

ethmode, Debug sub-menu commands 449ethpower, Debug sub-menu commands 449ethrread, Debug sub-menu commands 449ethSetMode, Debug sub-menu commands 442ethTxThreshold, Debug sub-menu commands 449ethwrite, Debug sub-menu commands 448etsi, CallP sub-mode commands 324Event

display 236,264screen 113

ev entsMTA sub-mode commands 264State Change 18System sub-mode commands 236

exc, Log sub-mode commands 189exponent, RF sub-mode commands 209

Ffactory defaults, reset to 91, 185fail, CallP sub-mode commands, ppmtc2cp sub-mode 331faxcd, CallP sub-mode commands, dsp2cp sub-mode 333fcompare, RF sub-mode commands 214feature

DSx DQoS 75SIP 328

feccheck, RF sub-mode commands 209filter table, downstream 441firmware download logs 30flash

Display sub-mode commands 220Log sub-mode commands 187

Flashbankstatus 195checklock 196device 193download Sub-Mode 197flashinfo 192nvmstatus 194

flashtimers, set hook 356top-level commands 182

flashinfo, Flash sub-mode commands 192flashtmr, Linecard sub-mode commands 356fldump, Log sub-mode commands 188flsh, CallP sub-mode commands, lc2cp sub-mode 332foreground, Log sub-mode commands 190freeChannel, DSP sub-mode commands 286freqcache, Show parameters sub-menu commands 458freqoffset, RF sub-mode commands 214ftrsw

CallP sub-mode commands 309MTA sub-mode commands 255System sub-mode commands 237

Ggain, RF sub-mode commands 204gain_req, DSP sub-mode commands 293General

history 185!logout 185persist 185!rdefault 185!reset 185status 184

general information, Main mode 397generating

list of passwords 179single password 178passwords, PWoD tool 178–179


Index 503

generation, automatic OSI 327genev, Modem initiated tests sub-menu commands 414gequthresh, Debug sub-menu commands 439getSig, MTA sub-mode commands 263goto, Main menu commands 408gpio, Power sub-mode commands 198gvenev, Modem initiated tests sub-menu commands 414

HHARDWARE (4), Report levels description, debug messages 474Hardware/Firmware Versions screen 112hdlc, Power sub-mode commands 199history, General Console Commands 185hitempbatsd, Telemetry sub-mode commands 219hook

flash timers, set 356Linecard sub-mode commands 350

http_all, System sub-mode commands 225hwcounters, Main menu commands 400

Ii2c, Power sub-mode commands 198iconverter, RF sub-mode commands 214idle, Linecard sub-mode commands 350ifAdminOperStatus, MIB 87ifAdminStatus, MIB 46, 143, 149, 326, 330ifDescr, MIB 45ifIndex, MIB 45, 74ifInDiscards, MIB 46ifInErrors, MIB 46ifInOctets, MIB 46ifInUcastPkts, MIB 46ifInUnknownProtos, MIB 47ifLastChange, MIB 46ifMtu, MIB 45ifNumber, MIB 45ifOperStatus, MIB 46ifOutDiscards, MIB 47ifOutErrors, MIB 47ifOutOctets, MIB 47ifOutQLen, MIB 47ifOutUcastPkts, MIB 47ifPhysAddress, MIB 45ifSpecific, MIB 47ifSpeed, MIB 45ifTable, MIB 45, 143ifType, MIB 45IGMP (25), Report levels description, debug messages 489igmpdb, Show parameters sub-menu commands 454igmpdelete, Modem initiated tests sub-menu commands 413igmpjoin, Modem initiated tests sub-menu commands 413igmpstart, Modem configuration sub-menu commands 426inclusion override, DHCP option 51 268Inet sub-mode commands 216

inetstatus 216set 216

inet, top-level commands 182inetstatus, Inet sub-mode commands 216info

DSP sub-mode commands 295Security sub-mode commands 334

informationdisplay all troubleshooting 225display CallP service flow 242PacketCable security 334

in-service, line 326interface

accessing the web-based 134CLI 181controlling access, troubleshooting 134

interface index 149interpreting reset reasons 108Invalid Wireless Router Module Module Image, Syslog 36IP APPS (18), Report levels description, debug messages 483ipcable, Main menu commands 402ipfilters, Show parameters sub-menu commands 455ip-parms, MTA sub-mode commands 252IPsec security

association database 335policy database 336

ipsec_db, Security sub-mode commands 337ipsec_sad, Security sub-mode commands 335ipsec_spd, Security sub-mode commands 336ipsec_stats, Security sub-mode commands 339is, CallP

CallP sub-mode commands 326CallP sub-mode commands, ppmtc2cp sub-mode 330

isrdump, Debug sub-menu commands 447

Jjit_burst, DSP jitsim sub-mode 300jit_fixed, DSP jitsim sub-mode 299jit_off, DSP jitsim sub-mode 299jit_random, DSP jitsim sub-mode 301jit_random_win, DSP jitsim sub-mode 301jit_rolling, DSP jitsim sub-mode 301jit_shift, DSP jitsim sub-mode 299jitter

buffer override 294measurement 87

jittermode, DSP sub-mode commands 287

KKerberos server, DNS considerations 67keyreply, BPI parameters sub-menu commands 461keyrequest, BPI parameters sub-menu commands 461

Llanstatus, Show parameters sub-menu commands 456last

command, repeat 410sent, signaling message 86

latency, measured 87lc, top-level commands 183lc2cp

Sub-Mode, CallP sub-mode commands 331flsh, CallP sub-mode commands 332offhk, CallP sub-mode commands 332onhk, CallP sub-mode commands 332rng, CallP sub-mode commands 332

lcquery, CallP sub-mode commands 321lcstatus, Linecard sub-mode commands 354LED patterns 92

patterns, CM startup sequence 106patterns, MTA startup sequence 105patterns, normal operation, TM608 100

level, end of call connection statistics, line 86level_stat, DSP sub-mode commands 291levels, MTA report 251line

diagnostics 345diagnostics, running 142over temperature 87over-temperature 87polarity 322status 73in-service 326level, end of call connection statistics 86out of service 326


504 Chapter 7

eMTA 15linecard

set template 352status, display 354

Linecard sub-mode commands 344cal_dump 356deprovision 345diag 345diagForce 346dresults 346enableidle 356errors 351flashtmr 356hook 350idle 350lcstatus 354loopc 349lpdemo 348lpdiag 347lpdiagForce 347lpresults 348objdump 345polarity 349provision 345read 344regdump 344ring 348ringfreq 354rread 345state 353template 352tone 350vbat 354write 344xconnect 351

lineInfo, CallP sub-mode commands 321list

Debug sub-menu commands 445passwords, generating 179

llcfilters, Show parameters sub-menu commands 455log

CATV Change 24clear CM DHCP 275clear, CM DHCP 262,272display, CM DHCP 261,271displaying, signalling 306enable, CM DHCP 261, 271enabling, signalling 306erasing, signalling 307Loop Voltage Mgmt: Policy 3 Timer Out of Range: Default

Value Used 29Loop Voltage Mgmt: Policy Change to X 29Loop Voltage Mgmt: Policy Missing 28Loop Voltage Mgmt: Policy Out of Range 29MTA PROV: Failed 28MTA PROV: Successful 28MTA Root Certificate download Complete 21MTA Root Certificate download Failed 20MTA Root Certificate download Retry 21MTA Security: Service Provider Certificate Chain Validation

Failed 21MTA TFTP: Config File Error 27MTA TFTP: Failed 27MTA TFTP: File Not Found 25MTA TFTP: No Channel 25MTA TFTP: Protocol Error: TFTP Close 27MTA TFTP: Protocol Error: TFTP DB Access 27MTA TFTP: Protocol Error: TFTP Init 26MTA TFTP: Protocol Error: TFTP Open 26MTA TFTP: Protocol Error: TFTP Read 26MTA TFTP: Successful 25Power Supply Telemetry 25

SSH LOGIN ACCEPTED 32SSH LOGIN REJECTED 32State Change 24

Log sub-mode commands 186arris_ts 189buffer 190default 186dexc 189display 186!elog 191exc 189flash 187fldump 188foreground 190master_off 190rrdmp 191ti_ts 190

logtop-level commands 182Touchstone Firmware Upgrade Failed 31Touchstone Firmware Upgrade Failed Before Download

Attempt 30Touchstone Firmware Upgrade Successful 31Updating CallpFeatureSwitch MIB 24Voice Line Diag Failed 21Voice Line Diag Passed 22Voice Line Loop Current Change to High 23Voice Line Loop Current Change to Normal 23Voice Line Protection State Change 23Voice Line State Change 22

loggingenable CM DHCP 274enable MTA DHCP 273Persistent 185

!logout, General Console Commands 185logs

CallP message trace 37clear CallP 41clear DHCP 41, 259clear MTA DHCP 274DHCP message trace 37display CallP 38–39display CM DHCP 275display DHCP 38–39, 258display MTA DHCP 273enable CallP 38enable DHCP 37–38, 258firmware download 30MTA 21SSH login attempt notification 32

loop diagnostics 347–348demo mode 348MIBs 78running 144

Looplog 29log 29log 28log 29

loopback testremote 171SIP 171

loopc, Linecard sub-mode commands 349looprx, DSP sub-mode commands 289looptx, DSP sub-mode commands 289Loss of Communications, alarm, Call Agent 4loss_fixed, DSP jitsim sub-mode 298loss_off, DSP jitsim sub-mode 297loss_random, DSP jitsim sub-mode 298lpdemo, Linecard sub-mode commands 348lpdiag, Linecard sub-mode commands 347


Index 505

lpdiagForce, Linecard sub-mode commands 347lpresults, Linecard sub-mode commands 348

Mmac_filter, System sub-mode commands 247macaddr, Main menu commands 402mac-addr, MTA sub-mode commands 252macread, Debug sub-menu commands 434macwrite, Debug sub-menu commands 434Main

commands 397commands, config 398commands, dsxparam 406commands, goto 408commands, hwcounters 400commands, ipcable 402commands, macaddr 402commands, monitorphy 404commands, phystatus 403commands, ping 402commands, reboot 405commands, replevel 405commands, scanmode 406commands, status 406commands, tuner 407commands, ucd 408commands, upstatus 409general information 397

MAIN SM (20), Report levels description, debug messages 486MANAGEMENT (5), Report levels description, debug messages474managing Voice Quality Monitoring 154mapdata, Debug sub-menu commands 435mapreply, BPI parameters sub-menu commands 462maprequest, BPI parameters sub-menu commands 462Master Debug Off switch 190master debug off switch 107master_off, Log sub-mode commands 190maxjitter, DSP sub-mode commands 288maxtxgain, RF sub-mode commands 211mdfy_rtp, CallP sub-mode commands 325mdio, Power sub-mode commands 200measured latency 87measurement, jitter 87mem_pools, System sub-mode commands 247MEM_stats, Security sub-mode commands 339message

last sent, signaling 86trace logs, CallP 37trace logs, DHCP 37

messagesdisplaying stored 190Syslog 12

metricsclear Voice Quality Monitoring 267display Voice Quality Monitoring 265remote 161

mfgcert, Certificate parameters sub-menu commands 466mft_close, DSP sub-mode commands 293mft_open, DSP sub-mode commands 293mgcp, CallP sub-mode commands 308MGCP Log screen 131MIB

arrisCmDevClientSeed 134arrisCmDevCLITimeout 249arrisCmDevDEAControl 53arrisCmDevDhcpCmConfigFile 54arrisCmDevDhcpCmGatewayIpAddr 54arrisCmDevDhcpCmIpAddr 54arrisCmDevDhcpCmSubNetMask 54arrisCmDevDhcpCmTimeOffset 55

arrisCmDevDhcpLeaseTimeRemaining 55arrisCmDevDhcpNoSvcImpact 33–34arrisCmDevDhcpPrimaryDhcpServerIpAddr 54arrisCmDevDhcpPrimaryTeleDhcpSvr 55arrisCmDevDhcpSecondaryTeleDhcpSvr 55arrisCmDevDhcpServerEnable 53,90arrisCmDevDhcpServerState 53,90arrisCmDevDhcpState 54arrisCmDevDhcpTftpSvrIpAddr 54arrisCmDevDhcpTimeSvrIpAddr 55arrisCmDevDhcpTimeUntilRebind 55arrisCmDevDhcpTimeUntilRenew 55arrisCmDevEnableDocsis20 53arrisCmDevEnableLoggingPersistence 185arrisCmDevHttpAdvLink 134arrisCmDevHttpClientSeed 54,179arrisCmDevHttpLanAccess 53,134–135arrisCmDevHttpWanAccess 54,134–135arrisCmDevLastHwResetReason 52,108arrisCmDevMib 107arrisCmDevModemFeatureSwitch 53arrisCmDevOperationalSetup 107arrisCmDevProvMethodIndicator 53arrisCmDevRegistrationState 51arrisCmDevReportLevelsMasterOff 107arrisCmDevResetReasonLogDisable 52,109arrisCmDevResetReasonLogTable 52,108, 191arrisCmDevRestoreNvmFactoryDefault 91arrisCmDevSSHAllow 139arrisCmDevSSHEnable 139arrisCmDevSwAdminStatus 31,52arrisCmDevSwFilename 52arrisCmDevSwImageBuildTime 51arrisCmDevSwImageName 51arrisCmDevSwTable 52arrisCmDevTelnetAllow 139arrisCmDevTelnetEnable 139arrisCmDevTurboDoxEnable 55arrisCmDevWanIsolationState 51arrisCmDhcpOption51Override 268arrisDevMtaVqmEnableRemote 161arrisMtaCfgRTPDynPortEnd 81arrisMtaCfgRTPDynPortStart 80arrisMtaDevActiveConnections 74arrisMtaDevBase 87arrisMtaDevBatteryChargerFWRev 72arrisMtaDevBatteryEprom 73arrisMtaDevBatteryLastStateChange 72arrisMtaDevBatteryOperState 72arrisMtaDevBatteryOperSubState 73arrisMtaDevBatteryOrderingCode 72arrisMtaDevCallStatsAvgJitter 87arrisMtaDevCallStatsAvgJitter.2 86arrisMtaDevCallStatsAvgLatency 87arrisMtaDevCallStatsEndPntOpStatus 87arrisMtaDevCallStatsEntry 84arrisMtaDevCallStatsHookStatus 87arrisMtaDevCallStatsLineSubState 73arrisMtaDevCallStatsMaxJitter 87arrisMtaDevCallStatsRtpPercentPktsLost 86arrisMtaDevCallStatsRtpRxPkts 86arrisMtaDevCallStatsRtpTxPkts 86arrisMtaDevCallStatsSLICStatus 87arrisMtaDevClearDHCPLog 75arrisMtaDevClearMGCPLog 75arrisMtaDevControl 84arrisMtaDevCustomJitterBufferEnabled 79arrisMtaDevCustomMaxJitterBuffer 80arrisMtaDevCustomMinJitterBuffer 80arrisMtaDevCustomNomJitterBuffer 80arrisMtaDevDhcp 77arrisMtaDevDhcpKerberosRealmFqdn 78


506 Chapter 7

arrisMtaDevDhcpLeaseTimeRemaining 77arrisMtaDevDhcpMtaConfigFile 77arrisMtaDevDhcpMtaGatewayIpAddr 77arrisMtaDevDhcpMtaIpAddr 77arrisMtaDevDhcpMtaIpFQDN 77arrisMtaDevDhcpMtaSubNetMask 77arrisMtaDevDhcpOfferedLeaseTime 55,77arrisMtaDevDhcpOptionOverride 268arrisMtaDevDhcpPktcOptionId 78arrisMtaDevDhcpPrimaryDhcpSvrIpAddr 77arrisMtaDevDhcpPrimaryDNSSvrIpAddr 77arrisMtaDevDhcpProvTimer 78arrisMtaDevDhcpRequestTgt 78arrisMtaDevDhcpSecondaryDhcpSvrIpAddr 77arrisMtaDevDhcpSecondaryDNSSvrIpAddr 77arrisMtaDevDhcpSecTicketInvalid 78arrisMtaDevDhcpState 77arrisMtaDevDhcpSvcProviderSnmpEntity 78arrisMtaDevDhcpTimeUntilRebind 78arrisMtaDevDhcpTimeUntilRenew 77arrisMtaDevDiagLoopForeignEmfTest 79arrisMtaDevDiagLoopHazardousPotentialTest 79arrisMtaDevDiagLoopIndex 79arrisMtaDevDiagLoopLastResult 79,148arrisMtaDevDiagLoopReceiverOffHookTest 79arrisMtaDevDiagLoopRequest 79,149arrisMtaDevDiagLoopResistiveFaultsTest 79arrisMtaDevDiagLoopRingerTest 79arrisMtaDevDiagLoopTable 78,147, 149, 348arrisMtaDevDiagLoopTime 79,148arrisMtaDevDocsQosParamUpSvcFlowSchedulingType 75arrisMtaDevDocsQosParamUpSvcFlowSFID 74arrisMtaDevDspCpsSetting 81,294arrisMtaDevDspHandleNonPhaseReversedTone 80arrisMtaDevEchoCancellerTailLength 80arrisMtaDevEnableCallpSigTrace 325arrisMtaDevEnableCallSigLastMsgRpt 86,88arrisMtaDevEnableCallStatsSyslogRpt 87–88arrisMtaDevEnableDHCPLog 75arrisMtaDevEnableIndexTenEleven 81arrisMtaDevEnableMGCPLog 75arrisMtaDevEndPntDialingMethod 110arrisMtaDevEndPntRingingWav eform 72arrisMtaDevEventHideFQDNAndIPAddress 113arrisMtaDevEventHideFQDNandIPAddress 74,81arrisMtaDevGainControl 309arrisMtaDevInterfaceIndex 74arrisMtaDevLastCallEndTime 78,85arrisMtaDevLastCallStartTime 78,85arrisMtaDevLineCard 73arrisMtaDevLoopVoltageMaintTimeout 73arrisMtaDevLoopVoltagePolicy 28–29, 72arrisMtaDevLoopVoltageResetTimeout 29,73arrisMtaDevMaxCpeAllowed 74arrisMtaDevNetworkAccess 74arrisMtaDevPktcDevEvEndpointName 74arrisMtaDevPwrSupplyBatteryTest 72arrisMtaDevPwrSupplyDataShutdownTime 72arrisMtaDevPwrSupplyEnableDataShutdown 72–73arrisMtaDevPwrSupplyEnableDataShutdownTime 73arrisMtaDevPwrSupplyHighestTemperature 75arrisMtaDevPwrSupplyHighestTemperatureClear 76arrisMtaDevPwrSupplyHighestTemperatureTime 75arrisMtaDevPwrSupplyLowBatteryThresh 16arrisMtaDevPwrSupplyOverTempAlarmControl 75,123arrisMtaDevPwrSupplyOverTempAlarmThreshold 5,75arrisMtaDevPwrSupplyReplaceBatThresh 16arrisMtaDevPwrSupplyTemperature 75arrisMtaDevQosMode 75arrisMtaDevResetCallStats 78,84–85arrisMtaDevRestoreNvmFactoryDefault 91arrisMtaDevRtpPercentPktsLostTotal 84–85

arrisMtaDevRtpPktsLostTotal 78,85arrisMtaDevRtpRxPktsTotal 84–85arrisMtaDevRtpTxPktsTotal 84arrisMtaDevRTPTxQueueSize 80arrisMtaDevSignalingAvgLatency 84–85arrisMtaDevSignalingLastMsg1 86arrisMtaDevSignalingLastMsg16 86arrisMtaDevSignalingRxNAKCnt 84–85arrisMtaDevSignalingRxNoACKCnt 84–85arrisMtaDevSignalingRxSuccessfulMsgCnt 84–85arrisMtaDevSignalingTxNAKCnt 84–85arrisMtaDevSignalingTxSuccessfulMsgCnt 84–85arrisMtaDevTDDReportToCMS 81arrisMtaDevTFTPServerAddrOverrideFQDN 28arrisMtaDevTrace 84arrisMtaDevVbdOverwriteLineBitmap 81arrisMtaDevVbdOverwriteMaxJitterBuffer 81arrisMtaDevVbdOverwriteMinJitterBuffer 81arrisMtaDevVbdOverwriteNomJitterBuffer 81arrisMtaDevVPJitterBufferMode 79arrisMtaDevVPMaxJitterBuffer 79arrisMtaDevVPNomJitterBuffer 79arrisMtaDevVqm 76arrisMtaDevVqmCallNumberIdentifier 76,163arrisMtaDevVqmCallNumberIdentifierLastCall 76,163arrisMtaDevVqmCallNumberIds 76arrisMtaDevVqmCallNumberTable 76,163arrisMtaDevVqmClear 169arrisMtaDevVqmEnable 162arrisMtaDevVqmEnableRemote 77,162arrisMtaDevVqmHistorySize 76,162arrisMtaDevVqmLine 76,163, 169arrisMtaDevVqmMetricTable 76,163–164arrisMtaDevVqmMetricValues 76arrisMtaDevVqmThresholdEnable 35–36,76, 169arrisMtaDevVqmThresholds 77,169docsDevEvControl 13,50docsDevEvCounts 50docsDevEventTable 11docsDevEvFirstTime 50docsDevEvId 50docsDevEvIndex 50docsDevEvLastTime 50docsDevEvLevel 50docsDevEvSyslog 50docsDevEvText 51docsDevResetNow 47, 108docsDevServerBootState 49docsDevServerConfigFile 49docsDevServerDhcp 49docsDevServerTftp 49docsDevServerTime 49docsDevSwAdminStatus 48docsDevSwFilename 48docsDevSwOperStatus 48docsDevSwServer 48docsIfDownstreamChannelTable 47docsIfMib 47docsIfUpstreamChannelTable 47docsQosPktClassTable xxxdot3 47ifAdminOperStatus 87ifAdminStatus 46,143, 149, 326, 330ifDescr 45ifIndex 45, 74ifInDiscards 46ifInErrors 46ifInOctets 46ifInUcastPkts 46ifInUnknownProtos 47ifLastChange 46ifMtu 45


Index 507

ifNumber 45ifOperStatus 46ifOutDiscards 47ifOutErrors 47ifOutOctets 47ifOutQLen 47ifOutUcastPkts 47ifPhysAddress 45ifSpecific 47ifSpeed 45ifTable 45,143ifType 45NetHome 44pktcDevEvControl 1,13, 55–56, 59pktcDevEvControlState 56pktcDevEvEndpointName 60pktcDevEvent 59pktcDevEventConfig 57–58pktcDevEvEnterprise 60pktcDevEventNotify 1,11pktcDevEventTable 1,11PktcDevEvFixedEnterprise 58pktcDevEvFixedId 2,14, 58pktcDevEvFixedLevel 58pktcDevEvFixedReporting 59pktcDevEvFixedText 59pktcDevEvId 60pktcDevEvIndex 59pktcDevEvLevel 60pktcDevEvMacAddress 60pktcDevEvProgrammableEnterprise 57pktcDevEvProgrammableId 2,14, 57pktcDevEvProgrammableLevel 57pktcDevEvProgrammableReporting 58pktcDevEvProgrammableText 1, 58pktcDevEvSyslogAddress 1,11, 56–57pktcDevEvSyslogAddressType 56pktcDevEvSyslogUdpPort 56pktcDevEvText 60pktcDevEvThrottleAdminStatus 56–57pktcDevEvThrottleInhibited 57pktcDevEvThrottleInterval 57pktcDevEvThrottleThreshold 57PktcDevEvTime 59pktcMtaDevCmsFQDN 64pktcMtaDevCmsFqdn 64,69pktcMtaDevCmsIpsecCtrl 65,69–70pktcMtaDevCmsKerbRealmName 65,67pktcMtaDevCmsMaxClockSkew 65pktcMtaDevCmsSolicitedKeyTimeout 65pktcMtaDevCmsStatus 65pktcMtaDevCmsTable 64–65,67, 69pktcMtaDevCmsUnsolicitedKeyMaxRetries 65pktcMtaDevCmsUnsolicitedKeyMaxTimeout 65pktcMtaDevCmsUnsolicitedKeyNomTimeout 65pktcMtaDevConfigFile 62pktcMtaDevEnabled 61pktcMtaDevEndPntCount 61pktcMtaDevErrorGiven 62pktcMtaDevErrorOid 62pktcMtaDevErrorOidIndex 62pktcMtaDevErrorOidsEntry 62pktcMtaDevErrorOidsTable 62pktcMtaDevErrorReason 62pktcMtaDevFQDN 61pktcMtaDevHttpAccess 61pktcMtaDevMacAddress 60pktcMtaDevProvisioningCounter 61pktcMtaDevProvisioningState 61–62,65pktcMtaDevProvisioningTimer 61pktcMtaDevProvState 63pktcMtaDevRealmName 63

pktcMtaDevRealmOrgName 64pktcMtaDevRealmPkinitGracePeriod 64pktcMtaDevRealmStatus 64pktcMtaDevRealmTable 63–65,67pktcMtaDevRealmTgsGracePeriod 64pktcMtaDevRealmUnsolicitedKeyMaxRetries 64pktcMtaDevRealmUnsolicitedKeyMaxTimeout 64pktcMtaDevRealmUnsolicitedKeyNomTimeout 64pktcMtaDevResetNow 60pktcMtaDevServerDhcp1 63pktcMtaDevServerDhcp2 63pktcMtaDevSnmpEntity 57,63pktcMtaDevTimeServer 63pktcNcsEndPntConfigCallAgentId 69pktcNcsEndPntConfigCallAgentUdpPort 69pktcNcsEndPntConfigCallWaitingDelay 69pktcNcsEndPntConfigCallWaitingMaxRep 69pktcNcsEndPntConfigStatus 69pktcNcsEndPntStatusCallIpAddress 69pktcNcsEndPntStatusError 69pktcSigDefNcsReceiveUdpPort 68pktcSigDevCodecIndex 68pktcSigDevCodecMax 68pktcSigDevCodecTable 68pktcSigDevCodecType 68pktcSigNcsServiceFlowState 68pktsNcsEndPntTable 69ppCfgMtaAdminState 24ppCfgMtaCableTvEnable 24,70ppCfgMtaCallpFeatureSwitch 24,70ppCfgMtaCountryTemplate 70ppCfgMtaDataInterface 70ppSurvMtaMaintState 71ppSurvMtaPowerSupplyTele 71ppSurvPortLcDiagLastResult 71,142–143ppSurvPortLcDiagRequest 71,142–143ppSurvPortMaintState 15,70, 143ppSurvPortTable 142–143settings, display Monitoring 265sipCfgAlertInfoR0 83sipCfgDhcp60AnnouncementMode 83sipCfgDialFeatActive 82sipCfgDialFeatCode 81sipCfgDialFeatMap 81sipCfgDialFeatName 81sipCfgDialFeatTone 82sipCfgDigitmap 82sipCfgDomainOverride 82sipCfgMediaLoopbackNumber 171sipCfgPacketizationRate 82sipCfgPacketLoopbackNumber 171sipCfgPortDisplayName 82sipCfgPortFaxOnlyTimeout 83sipCfgPortLogin 82sipCfgPortPassword 82sipCfgPortT38Mode 83sipCfgProvisionedCodecArray 82sipCfgProxyAdr 82sipCfgProxyType 83sipCfgRegistrarAdr 83sipCfgRegistrarType 83sipCfgSipFeatureSwitch 83,328sipCfgUserName 83sysDescr 44sysObjectID 44sysORDescr 45sysORID 44sysUpTime 44,46, 72usbMib 47

MIBsDHCP 54,77loop diagnostics 78


508 Chapter 7

Voice Quality Monitoring 76mipsBrgGet, Debug sub-menu commands 450mipsBrgSet, Debug sub-menu commands 450mismatch, battery 92, 116missing TFTP server, Syslog 34mmb, Debug sub-menu commands 448mml, Debug sub-menu commands 450mmw, Debug sub-menu commands 448mod, CallP sub-mode commands, dsp2cp sub-mode 332mode

Datapath sub-mode commands 358Wireless Router Module sub-mode commands 393

Modemsub-menu 424commands, addcpe 425commands, classification 425commands, concat 425commands, default 426commands, igmpstart 426commands, precharge 428commands, rgenable 428commands, scanreset 426commands, setopmode 426commands, timestamp 428commands, wdtdisable 428sub-menu 411commands, dccrequest 414commands, dccsendack 414commands, dsa 412commands, dsc 412commands, dsd1sf 412commands, dsd2sf 413commands, dslock 415commands, dsx 413commands, genev 414commands, gvenev 414commands, igmpdelete 413commands, igmpjoin 413commands, protectoff 416commands, snmpadduser 413commands, togglecpe 414commands, updisable 414commands, uslock 415commands, v3list 416

modify RTP session 325modulation, RF sub-mode commands 204Module

Syslog, Invalid Wireless Router Module 36commands 249commands, module_table 249commands, ncdocsis_tables 250commands, pcable_table 250commands, wlan_table 250

module, top-level commands 183module_table, Module sub-mode commands 249Monitoring, enable Voice Quality 267monitoring end of call connection statistics 84Monitoring

managing Voice Quality 154metrics, clear Voice Quality 267metrics, display Voice Quality 265MIB settings, display 265MIBs, Voice Quality 76

monitoring, status 111monitorphy, Main menu commands 404monMib-ctrls, MTA sub-mode commands 265ms, CallP sub-mode commands, dsp2cp sub-mode 334ms2byte, Debug sub-menu commands 448mt2050, RF sub-mode commands 211mt2060, RF sub-mode commands 215mt2060adc, RF sub-mode commands 215

mt2064, RF sub-mode commands 212mt64agc, RF sub-mode commands 213mt64dc, RF sub-mode commands 213mt64w, RF sub-mode commands 212mt6w, RF sub-mode commands 216MTA

DHCP Log screen 130DHCP logging, enable 273DHCP logs, clear 274DHCP logs, display 273DHCP parameters, display 242, 255logs 21screen 122log 28log 28report levels 251log 21log 20log 21log 21startup sequence, LED patterns 105commands 251commands, clear-events 265commands, cmClearLog 262commands, cmDhcpACK 259commands, cmDispLog 261commands, cmEnableLog 261commands, codex 263commands, config 253commands, confurl 262commands, devparms 253commands, disFQDN 252commands, endpnt-status 263commands, events 264commands, ftrsw 255commands, getSig 263commands, ip-parms 252commands, mac-addr 252commands, monMib-ctrls 265commands, mtaClearLog 259commands, mtaDhcpACK 255commands, mtaDispLog 258commands, mtaEnableLog 258commands, num-endpnts 262commands, opt177 255commands, opt51ovrd 268commands, provmethod 255commands, provstate 255commands, replevel (repl) 251commands, resetMTA 263commands, subopt3ovrd 268commands, vqClear 267commands, vqLocEnable 267commands, vqMetrics 265commands, vqRemEnable 267log 27log 27log 25log 25log 27log 27log 26log 26log 26log 25

mta, top-level commands 183mta_config, System sub-mode commands 237mta_device, System sub-mode commands 239mta_ifData, System sub-mode commands 240mtacert, Certificate parameters sub-menu commands 469mtaClearLog

DHCP sub-mode commands 274


Index 509

MTA sub-mode commands 259mtaDhcpACK

DHCP sub-mode commands 272MTA sub-mode commands 255

mtaDispLogDHCP sub-mode commands 273MTA sub-mode commands 258

mtaEnableLogDHCP sub-mode commands 273MTA sub-mode commands 258

mtafgcert, Certificate parameters sub-menu commands 470mtlo, RF sub-mode commands 212mtw, RF sub-mode commands 212mtwlo, RF sub-mode commands 212multicastfilters, Show parameters sub-menu commands 455

Nname, endpoint 74ncdocsis_tables, Module sub-mode commands 250NCS 68@NetHome MIB 44netwloop, SIP 171Network Address Translation 365Network Call Signaling 68netwtest, SIP 171nlplevel, DSP sub-mode commands 288no dial tone 110nomjitter, DSP sub-mode commands 287normal operation, TM608 LED patterns 100nosync, CallP sub-mode commands, ppmtc2cp sub-mode 330num-endpnts, MTA sub-mode commands 262nvmstatus, Flash sub-mode commands 194

Oobjdump, Linecard sub-mode commands 345oca, CallP sub-mode commands, ca_task sub-mode 334Off switch, Master Debug 190offhk, CallP sub-mode commands, lc2cp sub-mode 332ok, CallP sub-mode commands, ppmtc2cp sub-mode 331onhk, CallP sub-mode commands, lc2cp sub-mode 332oos, CallP

CallP sub-mode commands 326CallP sub-mode commands, ppmtc2cp sub-mode 330

Open Switch Interval 327operating modes, CLI 181operator-defined, password 180opmode, Show parameters sub-menu commands 456opt177, MTA sub-mode commands 255opt51ovrd, MTA sub-mode commands 268option

sub-option 3 enforcement override, DHCP 268DHCP 255inclusion override, DHCP 268

OSI generation, automatic 327out of service, line 326over temperature, line card 87override

DHCP option 122/177 sub-option 3 enforcement 268DHCP option 51 inclusion 268jitter buffer 294

over-temperatureline card 87protection, battery 5, 218

PPacketCable

provisioning alarm 7security information 334

page, reflection 280parameters, display

display CM DHCP 242, 259display MTA DHCP 242,255display PCSEC security 241display signalling configuration 263

parser, CallP sub-mode commands 320password, generating a single 178Password of the Day tool 177

using 178password

operator-defined 180seed, changing 179

passwordsgenerating a list of 179PWoD tool, generating 178–179

patternsCM startup sequence, LED 106MTA startup sequence, LED 105normal operation, TM608 LED 100

pcable_table, Module sub-mode commands 250pci, Power sub-mode commands 198PCSEC security parameters, display 241pdma, Power sub-mode commands 199per-call Syslog reporting 87perfMonitor, Debug sub-menu commands 441persist, General Console Commands 185Persistent logging 185pga, Power sub-mode commands 200phantom dial pulse 110phs, Quality of service sub-menu commands 419phystatus, Main menu commands 403ping, Main menu commands 402pktcDevEvControl, MIB 1, 13, 55–56, 59pktcDevEvControlState, MIB 56pktcDevEvEndpointName, MIB 60pktcDevEvent, MIB 59pktcDevEventConfig, MIB 57–58pktcDevEvEnterprise, MIB 60pktcDevEventNotify, MIB 1, 11pktcDevEventTable, MIB 1, 11PktcDevEvFixedEnterprise, MIB 58pktcDevEvFixedId, MIB 2, 14, 58pktcDevEvFixedLevel, MIB 58pktcDevEvFixedReporting, MIB 59pktcDevEvFixedText, MIB 59pktcDevEvId, MIB 60pktcDevEvIndex, MIB 59pktcDevEvLevel, MIB 60pktcDevEvMacAddress, MIB 60pktcDevEvProgrammableEnterprise, MIB 57pktcDevEvProgrammableId, MIB 2, 14, 57pktcDevEvProgrammableLevel, MIB 57pktcDevEvProgrammableReporting, MIB 58pktcDevEvProgrammableText, MIB 1, 58pktcDevEvSyslogAddress, MIB 1, 11, 56–57pktcDevEvSyslogAddressType, MIB 56pktcDevEvSyslogUdpPort, MIB 56pktcDevEvText, MIB 60pktcDevEvThrottleAdminStatus, MIB 56–57pktcDevEvThrottleInhibited, MIB 57pktcDevEvThrottleInterval, MIB 57pktcDevEvThrottleThreshold, MIB 57PktcDevEvTime, MIB 59pktcMtaDevCmsFQDN, MIB 64pktcMtaDevCmsFqdn, MIB 64, 69pktcMtaDevCmsIpsecCtrl, MIB 65, 69–70pktcMtaDevCmsKerbRealmName, MIB 65, 67pktcMtaDevCmsMaxClockSkew, MIB 65pktcMtaDevCmsSolicitedKeyTimeout, MIB 65pktcMtaDevCmsStatus, MIB 65


510 Chapter 7

pktcMtaDevCmsTable, MIB 64–65, 67, 69pktcMtaDevCmsUnsolicitedKeyMaxRetries, MIB 65pktcMtaDevCmsUnsolicitedKeyMaxTimeout, MIB 65pktcMtaDevCmsUnsolicitedKeyNomTimeout, MIB 65pktcMtaDevConfigFile, MIB 62pktcMtaDevEnabled, MIB 61pktcMtaDevEndPntCount, MIB 61pktcMtaDevErrorGiven, MIB 62pktcMtaDevErrorOid, MIB 62pktcMtaDevErrorOidIndex, MIB 62pktcMtaDevErrorOidsEntry, MIB 62pktcMtaDevErrorOidsTable, MIB 62pktcMtaDevErrorReason, MIB 62pktcMtaDevFQDN, MIB 61pktcMtaDevHttpAccess, MIB 61pktcMtaDevMacAddress, MIB 60pktcMtaDevProvisioningCounter, MIB 61pktcMtaDevProvisioningState, MIB 61–62, 65pktcMtaDevProvisioningTimer, MIB 61pktcMtaDevProvState, MIB 63pktcMtaDevRealmName, MIB 63pktcMtaDevRealmOrgName, MIB 64pktcMtaDevRealmPkinitGracePeriod, MIB 64pktcMtaDevRealmStatus, MIB 64pktcMtaDevRealmTable, MIB 63–65, 67pktcMtaDevRealmTgsGracePeriod, MIB 64pktcMtaDevRealmUnsolicitedKeyMaxRetries, MIB 64pktcMtaDevRealmUnsolicitedKeyMaxTimeout, MIB 64pktcMtaDevRealmUnsolicitedKeyNomTimeout, MIB 64pktcMtaDevResetNow, MIB 60pktcMtaDevServerDhcp1, MIB 63pktcMtaDevServerDhcp2, MIB 63pktcMtaDevSnmpEntity, MIB 57,63pktcMtaDevTimeServer, MIB 63pktcNcsEndPntConfigCallAgentId, MIB 69pktcNcsEndPntConfigCallAgentUdpPort, MIB 69pktcNcsEndPntConfigCallWaitingDelay, MIB 69pktcNcsEndPntConfigCallWaitingMaxRep, MIB 69pktcNcsEndPntConfigStatus, MIB 69pktcNcsEndPntStatusCallIpAddress, MIB 69pktcNcsEndPntStatusError, MIB 69pktcSigDefNcsReceiveUdpPort, MIB 68pktcSigDevCodecIndex, MIB 68pktcSigDevCodecMax, MIB 68pktcSigDevCodecTable, MIB 68pktcSigDevCodecType, MIB 68pktcSigNcsServiceFlowState, MIB 68pktsNcsEndPntTable, MIB 69polarity

line card 322Linecard sub-mode commands 349

policy database, IPsec security 336polling 279–280port, signaling 69power signal, constant 294Power

commands 197commands, bbif 198commands, bist 199commands, codec 200commands, des 199commands, docbrg 200commands, docpll 201commands, dsp 199commands, emac0 200commands, emac1 200commands, emif 199commands, ephy 200commands, gpio 198commands, hdlc 199commands, i2c 198commands, mdio 200

commands, pci 198commands, pdma 199commands, pga 200commands, powerstat 197commands, ram 199commands, rom 199commands, sar 198commands, scc 200commands, tdm 200commands, tmr0 199commands, tmr1 199commands, uart0 198commands, uart1 198commands, uhpi 200commands, usb 198commands, usbcore 201commands, usbpll 201commands, vlynq 201commands, vlynqclk 201commands, wdt 198alarm 5Telemetry log 25

powertop-level commands 182Wireless Router Module sub-mode commands 392

powerMode, Debug sub-menu commands 442powerstat, Power sub-mode commands 197ppCfgMtaAdminState, MIB 24ppCfgMtaCableTvEnable, MIB 24, 70ppCfgMtaCallpFeatureSwitch, MIB 24, 70ppCfgMtaCountryTemplate, MIB 70ppCfgMtaDataInterface, MIB 70ppmtc2cp

CallP sub-mode commands 330country, CallP sub-mode commands 330fail, CallP sub-mode commands 331is, CallP sub-mode commands 330nosync, CallP sub-mode commands 330ok, CallP sub-mode commands 331oos, CallP sub-mode commands 330reg, CallP sub-mode commands 330

ppSurvMtaMaintState, MIB 71ppSurvMtaPowerSupplyTele, MIB 71ppSurvPortLcDiagLastResult, MIB 71, 142–143ppSurvPortLcDiagRequest, MIB 71, 142–143ppSurvPortMaintState, MIB 15, 70, 143ppSurvPortTable, MIB 142–143precharge, Modem configuration sub-menu commands 428print buffer 190Product Details screen 119protection, battery over-temperature 5,218protectoff, Modem initiated tests sub-menu commands 416provision, Linecard sub-mode commands 345provisioning alarm, PacketCable 7provmethod, MTA sub-mode commands 255provstate, MTA sub-mode commands 255Proxy Loss of Communications, alarm, SIP 8pscan, RF sub-mode commands 203pulse, phantom dial 110PWoD tool, generating passwords 178–179

Qqamdetect, RF sub-mode commands 210QOS (14), Report levels description, debug messages 482qos

CallP sub-mode commands, qos2cp_sub-mode 329System sub-mode commands 242

qos2cp sub-mode, CallP sub-mode commands 329qos2cp_sub-mode, qos, CallP sub-mode commands 329Quality

Monitoring metrics, clear Voice 267


Index 511

sub-menu 418commands, classifiers 418commands, phs 419commands, ratelimitinfo 423commands, serviceflow 420commands, usclassifiers 421commands, usphs 422commands, ussid 422

queue depth, transmit 359

Rram, Power sub-mode commands 199range, System sub-mode commands 248ratelimitinfo, Quality of service sub-menu commands 423!rdefault, General Console Commands 185read

Debug sub-menu commands 435Linecard sub-mode commands 344RF sub-mode commands 201

real_root, Security sub-mode commands 340reasons, interpreting reset 108reboot, Main menu commands 405reconfig, DSP sub-mode commands 288redirect, Wireless Router Module sub-mode commands 361reflection page 280reg, CallP sub-mode commands, ppmtc2cp sub-mode 330regdump, Linecard sub-mode commands 344REGISTRATION (7), Report levels description, debug messages476Registration Status screen 114registration, System sub-mode commands 242Registration Timeout, alarm, SIP 8relay, CATV pass-through 210remFilter, Debug sub-menu commands 441remote

loopback test 171metrics 161

repeat last command 410replevel

Main menu commands 405MTA sub-mode commands 251

Report levels description 473debug messages, ADVANCE PHY (6) 475debug messages, ALL (27) 489debug messages, APPLICATION (29) 490debug messages, BLP (9) 477debug messages, BRIDGE (17) 483debug messages, CABLENET (16) 483debug messages, CM MESSAGES (22) 487debug messages, CPU (1) 473debug messages, DOWNSTREAM (11) 478debug messages, DS SNIFFER (13) 480debug messages, DSX (15) 483debug messages, HARDWARE (4) 474debug messages, IGMP (25) 489debug messages, IP APPS (18) 483debug messages, MAIN SM (20) 486debug messages, MANAGEMENT (5) 474debug messages, QOS (14) 482debug messages, REGISTRATION (7) 476debug messages, ROOT (21) 487debug messages, RSA (23) 488debug messages, SECURITY (26) 489debug messages, SNMP (24) 488debug messages, STATISTICS (19) 485debug messages, SYNC (8) 476debug messages, TCB (2) 473debug messages, TSM (10) 477debug messages, TURBODOX (28) 489debug messages, UPSTREAM (3) 474debug messages, US SNIFFER (12) 479

report levels, MTA 251reporting, per-call Syslog 87reqCoding, DSP sub-mode commands 286reqNullCoding, DSP sub-mode commands 286!reset, General Console Commands 185reset

reasons, interpreting 108RTP statistics 359factory defaults 91,185Wireless Router Module sub-mode commands 392

reset_mta, Security sub-mode commands 341resetaccesstime, Certificate parameters sub-menu commands 468resetChrgr, Telemetry sub-mode commands 219resetmfgcert, Certificate parameters sub-menu commands 469resetMTA, MTA sub-mode commands 263resetphy, RF sub-mode commands 210restart, DSP sub-mode commands 293restartphy, RF sub-mode commands 210resume, Display sub-mode commands 220RF sub-mode commands 201

acqrange 205attenuation 204backoff 208bert 208catvio 210chanstep 210chargepoint 209chargepump2 209chgpump 214clearcw 208cmstatus 201delay 208derotbw 205dfreq 203dsavg 207dstatus 202dump 204exponent 209fcompare 214feccheck 209freqoffset 214gain 204iconverter 214maxtxgain 211modulation 204mt2050 211mt2060 215mt2060adc 215mt2064 212mt64agc 213mt64dc 213mt64w 212mt6w 216mtlo 212mtw 212mtwlo 212pscan 203qamdetect 210read 201resetphy 210restartphy 210scanfreq 211scanmode 208setif1 216spurcan 215spurhunt 207sweep 206symrate 204temperature 206top 204tune 203tuneroffset 211


512 Chapter 7

txcorrect 209txlimits 213ufoffset 210ufreq 203usppm 210uspwrbypass 209ustatus 202voltages 211write 201

rf, top-level commands 182RFC3611 159rgenable, Modem configuration sub-menu commands 428ring

cadence 323cadences, displaying 327CallP sub-mode commands 321Linecard sub-mode commands 348

ringfreq, Linecard sub-mode commands 354ringing wav eform 72rip, top-level commands 184rng, CallP sub-mode commands, lc2cp sub-mode 332rng_cad, CallP sub-mode commands 327rom, Power sub-mode commands 199ROOT (21), Report levels description, debug messages 487rootpublickey, Certificate parameters sub-menu commands 468rrdmp, Log sub-mode commands 191rread, Linecard sub-mode commands 345RSA (23), Report levels description, debug messages 488rtcp_info

CallP sub-mode commands 318DSP sub-mode commands 289

rtcpdbg, DSP sub-mode commands 284RTCP-XR 161RTP

session, modify 325statistics, display 359statistics, reset 359

rtpreset, Datapath sub-mode commands 359rtpstats, Datapath sub-mode commands 359running

line card diagnostics 142loop diagnostics 144

rxtx_stat, DSP sub-mode commands 289

Ssar, Power sub-mode commands 198scanfreq, RF sub-mode commands 211scanmode

Main menu commands 406RF sub-mode commands 208

Scanning Override screen 129scanreset, Modem configuration sub-menu commands 426scc, Power sub-mode commands 200screen

CallP/QoS Statistics 126CM DHCP Log 129Configuration Parameters 127Event Log 113Hardware/Firmware Versions 112MGCP Log 131MTA DHCP Log 130MTA Parameters 122Product Details 119Registration Status 114Scanning Override 129Wireless Router 116

scwidTest, CallP sub-mode commands 323sec

CallP sub-mode commands 319top-level commands 183

sec_display, Security sub-mode commands 341SECURITY (26), Report levels description, debug messages 489security

association database, IPsec 335information, PacketCable 334parameters, display PCSEC 241policy database, IPsec 336

Security sub-mode commands 334clear_stats 339date 343erase_tkts 341info 334ipsec_db 337ipsec_sad 335ipsec_spd 336ipsec_stats 339MEM_stats 339real_root 340reset_mta 341sec_display 341test_root 340toss_as 341toss_cms 341toss_prov 341

security, System sub-mode commands 241seed, changing the password 179sent, signaling message, last 86sequthresh, Debug sub-menu commands 439serial, System sub-mode commands 248server

DNS considerations, Kerberos 67Syslog, missing TFTP 34troubleshooting DHCP 89

service flow information, display CallP 242serviceflow, Quality of service sub-menu commands 420session, modify RTP 325set

equalizer threshold 439hook flash timers 356Inet sub-mode commands 216template, linecard 352

set_cadence, CallP sub-mode commands 323setgain, CallP sub-mode commands 309sethighDA, Debug sub-menu commands 440sethighthr, Debug sub-menu commands 443setif1, RF sub-mode commands 216setlowDA, Debug sub-menu commands 440setopmode, Modem configuration sub-menu commands 426setTestCnf, Debug sub-menu commands 443setthrenable, Debug sub-menu commands 443setting CLI timeout 249settings

display Monitoring MIB 265DSP jitsim sub-mode 296

setvp, DSP sub-mode commands 287shFilter, Debug sub-menu commands 441Show

sub-menu 453commands, cpes 454commands, dhcpserve 458commands, dsdmaring 457commands, freqcache 458commands, igmpdb 454commands, ipfilters 455commands, lanstatus 456commands, llcfilters 455commands, multicastfilters 455commands, opmode 456commands, spoofingfilters 455commands, timeofversion 458commands, usbmode 458


Index 513

sig_trace, CallP sub-mode commands 325signal, constant power 294signaling

buffer 324message, last sent 86port 69trace 325

signallingconfiguration parameters, display 263log, displaying 306log, enabling 306log, erasing 307

single password, generating 178sinusoidal wav eform 72SIP

Authentication Failure, alarm 7feature switch 328alarm 8loopback test 171netwloop 171alarm 9netwtest 171Proxy Loss of Communications, alarm 8Registration Timeout, alarm 8

sip_callleg, CallP sub-mode commands 328sip_error, CallP sub-mode commands 328sip_ftr, CallP sub-mode commands 328sip_reg, CallP sub-mode commands 328sip_subs, CallP sub-mode commands 328sip_trans, CallP sub-mode commands 328sipCfgAlertInfoR0, MIB 83sipCfgDhcp60AnnouncementMode, MIB 83sipCfgDialFeatActive, MIB 82sipCfgDialFeatCode, MIB 81sipCfgDialFeatMap, MIB 81sipCfgDialFeatName, MIB 81sipCfgDialFeatTone, MIB 82sipCfgDigitmap, MIB 82sipCfgDomainOverride, MIB 82sipCfgMediaLoopbackNumber, MIB 171sipCfgPacketizationRate, MIB 82sipCfgPacketLoopbackNumber, MIB 171sipCfgPortDisplayName, MIB 82sipCfgPortFaxOnlyTimeout, MIB 83sipCfgPortLogin, MIB 82sipCfgPortPassword, MIB 82sipCfgPortT38Mode, MIB 83sipCfgProvisionedCodecArray, MIB 82sipCfgProxyAdr, MIB 82sipCfgProxyType, MIB 83sipCfgRegistrarAdr, MIB 83sipCfgRegistrarType, MIB 83sipCfgSipFeatureSwitch, MIB 83, 328sipCfgUserName, MIB 83sm_debug, System sub-mode commands 249SNMP (24), Report levels description, debug messages 488snmpadduser, Modem initiated tests sub-menu commands 413spoofingfilters, Show parameters sub-menu commands 455spurcan, RF sub-mode commands 215spurhunt, RF sub-mode commands 207spy, DSP sub-mode commands 284sread, Debug sub-menu commands 438ssd_update, Display sub-mode commands 220SSH 44

accessing the CLI through 141log 32logs 32log 32

startupLED patterns, CM 106LED patterns, MTA 105

Stateev ents 18log 24log, Voice Line 22log, Voice Line Protection 23

stateDSP sub-mode commands 286endpoint 126Linecard sub-mode commands 353

statesCM 114eMTA 15

STATISTICS (19), Report levels description, debug messages 485statistics

clearing counters, end of call connection 84device level, end of call connection 84display RTP 359display voice bridge 359end of call 324line level, end of call connection 86monitoring end of call connection 84reset RTP 359

stats, Datapath sub-mode commands 357status

battery charger, display 217Certificate parameters sub-menu commands 464display downstream 202display linecard 354Display upstream 202General Console Commands 184line card 73Main menu commands 406monitoring 111cable modem 111

stored messages, displaying 190sub-menu

BPI parameters 459Certificate parameters 463Debug 429Modem configuration 424Modem initiated tests 411Quality of Service 418Show parameters 453

Sub-ModeCallP sub-mode commands, ca_task 334CallP sub-mode commands, dsp2cp 332CallP sub-mode commands, lc2cp 331Flash sub-mode commands, download 197

subopt3ovrd, MTA sub-mode commands 268sub-option 3 enforcement override, DHCP option 122/177 268susp, Datapath sub-mode commands 357sweep, RF sub-mode commands 206switch

CallP feature 122debugging 107Master Debug Off 190

swrite, Debug sub-menu commands 439symrate, RF sub-mode commands 204SYNC (8), Report levels description, debug messages 476sysDescr, MIB 44sysinfo, System sub-mode commands 221Syslog 34

Invalid Wireless Router Module Module Image 36messages 12missing TFTP server 34reporting, per-call 87VQ Threshold 34Wireless Router Module Upgrade Failed 36

sysObjectID, MIB 44sysORDescr, MIB 45sysORID, MIB 44


514 Chapter 7

System sub-mode commands 221alt_table 243bad_map 247bpi_debug 249cable_netpool 244callp 233cli_timeout 249cm_config 235cm_ifData 234dhcp 240dhcpPkts 242emac_netpool 245end_table 243eth_dump 246ev ents 236ftrsw 237http_all 225mac_filter 247mem_pools 247mta_config 237mta_device 239mta_ifData 240qos 242range 248registration 242security 241serial 248sm_debug 249sysinfo 221toggle_concat 247unalign 246

system, top-level commands 183sysUpTime, MIB 44, 46, 72

Ttable, downstream filter 441TCB (2), Report levels description, debug messages 473tcid_rec, CallP sub-mode commands 317tdm, Power sub-mode commands 200Telemetry

log, Power Supply 25commands 217commands, alarm 218commands, chgrStatus 217commands, comStats 219commands, eprom 218commands, hitempbatsd 219commands, resetChrgr 219commands, tlmStatus 217

telnet 44Telnet, accessing the CLI through 140telrootcert, Certificate parameters sub-menu commands 470temperature, RF sub-mode commands 206template

country code 70, 325linecard, set 352Linecard sub-mode commands 352

term, Datapath sub-mode commands 358test

caller ID 323remote, loopback 171SIP loopback 171

test_root, Security sub-mode commands 340TFTP server, Syslog, missing 34threshold, set equalizer 439Threshold, Syslog, VQ 34ti_ts, Log sub-mode commands 190time, delay 325timeofversion, Show parameters sub-menu commands 458timeout, setting CLI 249

timers, set hook flash 356timestamp, Modem configuration sub-menu commands 428tlm, top-level commands 182tlmStatus, Telemetry sub-mode commands 217TM608 LED patterns, normal operation 100tmr0, Power sub-mode commands 199tmr1, Power sub-mode commands 199toggle_concat, System sub-mode commands 247togglecpe, Modem initiated tests sub-menu commands 414tone

detection 294DSP sub-mode commands 286Linecard sub-mode commands 350

tones, CallP sub-mode commands 325tool

Password of the Day 177using the Password of the Day 178

top, RF sub-mode commands 204top-level

callp_cp 183cm 183co 184disp 182dp 184dsp 183flash 182inet 182lc 183log 182module 183mta 183power 182rf 182rip 184sec 183system 183tlm 182wrm 184

toss_as, Security sub-mode commands 341toss_cms, Security sub-mode commands 341toss_prov, Security sub-mode commands 341Touchstone

log 30log 31log 31

traceCallP sub-mode commands 307logs, CallP message 37logs, DHCP message 37signaling 325

traffic, DSP sub-mode commands 293transmit queue depth 359trapezoidal wav eform 72troubleshooting 43,111

DHCP server 89dial tone 110information, display all 225interface, controlling access 134

TSM (10), Report levels description, debug messages 477tune, RF sub-mode commands 203tuner, Main menu commands 407tuneroffset, RF sub-mode commands 211TURBODOX (28), Report levels description, debug messages 489txcorrect, RF sub-mode commands 209txlimits, RF sub-mode commands 213txqueue, Datapath sub-mode commands 359

Uuart0, Power sub-mode commands 198uart1, Power sub-mode commands 198


Index 515

ucd, Main menu commands 408ufoffset, RF sub-mode commands 210ufreq, RF sub-mode commands 203uhpi, Power sub-mode commands 200unalign, System sub-mode commands 246unconfig, DSP sub-mode commands 285Updating CallpFeatureSwitch MIB, log 24updisable, Modem initiated tests sub-menu commands 414Upgrade Failed, Syslog, Wireless Router Module 36upstatus, Main menu commands 409UPSTREAM (3), Report levels description, debug messages 474upstream

Debug sub-menu commands 442status, Display 202

US SNIFFER (12), Report levels description, debug messages 479usb, Power sub-mode commands 198usbadmin, Debug sub-menu commands 436usbcore, Power sub-mode commands 201usbMib, MIB 47usbmode, Show parameters sub-menu commands 458usbpll, Power sub-mode commands 201usbread, Debug sub-menu commands 451usbwrite, Debug sub-menu commands 451usclassifiers, Quality of service sub-menu commands 421usdmem, Debug sub-menu commands 448usdr, Debug sub-menu commands 448usGrantIntGet, Debug sub-menu commands 449usGrantIntSet, Debug sub-menu commands 449using the Password of the Day tool 178uslock, Modem initiated tests sub-menu commands 415usphs, Quality of service sub-menu commands 422usppm, RF sub-mode commands 210uspwrbypass, RF sub-mode commands 209ussid, Quality of service sub-menu commands 422ustables, Debug sub-menu commands 440ustatus, RF sub-mode commands 202

Vv21, CallP sub-mode commands, dsp2cp sub-mode 333v3list, Modem initiated tests sub-menu commands 416vbat, Linecard sub-mode commands 354vbdbitmap, DSP sub-mode commands 294vbdmax, DSP sub-mode commands 295vbdmin, DSP sub-mode commands 294vbdnom, DSP sub-mode commands 295vbstats, Datapath sub-mode commands 359verify EPROM checksums, battery 218vlynq, Power sub-mode commands 201vlynqclk, Power sub-mode commands 201vlynqTest, Debug sub-menu commands 451vmwi, CallP sub-mode commands 324Voice Band Data 294voice bridge statistics, display 359Voice

log 21log 22alarm 6log 23log 23State Change log 23State Change log 22alarm 6Monitoring, enable 267Monitoring, managing 154Quality Monitoring metrics, clear 267Monitoring metrics, display 265Monitoring MIBs 76

voltages, RF sub-mode commands 211vp_stat

DSP jitsim sub-mode 303DSP sub-mode commands 291

VQ Threshold, Syslog 34vqClear, MTA sub-mode commands 267vqLocEnable, MTA sub-mode commands 267VQM seeVoice Quality MonitoringvqMetrics, MTA sub-mode commands 265vqRemEnable, MTA sub-mode commands 267

Wwaveform

ringing 72sinusoidal 72trapezoidal 72

wdt, Power sub-mode commands 198wdtdisable, Modem configuration sub-menu commands 428web-based interface, accessing 134Wireless

Module Image, Syslog, Invalid 36Wireless Router Module sub-mode commands 360

chkmac 393!defaults 392display 360mode 393power 392redirect 361reset 392Upgrade Failed, Syslog 36screen 116

wlan_table, Module sub-mode commands 250write

Debug sub-menu commands 436Linecard sub-mode commands 344RF sub-mode commands 201

wrm, top-level commands 184

Xxconnect, Linecard sub-mode commands 351


Touchstone® TelephonyTroubleshooting Guide

© 2004–2009 ARRISAll rights reserved

Pr inted in the USA

The infor mation in this document is subject to change withoutnotice. The statements, configurations, technical data, andrecommendations in this document are believed to beaccurate and reliable, but are presented without express orimplied warranty. Users must take full responsibility for theirapplications of any products specified in this document. Theinfor mation in this document is proprietar y to ARRIS.

ARRIS, C3™, C4®, and Touchstone® are trademar ks orregistered trademar ks of ARRIS Group, Inc. Cadant® is aregistered trademar k of ARRIS Group, Inc. All othertrademar ks and registered trademar ks are the property oftheir respective holders.

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