trust and partnerships developing partnerships and creating trust sarah brozynski – director of...
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TRUST AND PARTNERSHIPSDEVELOPING PARTNERSHIPS AND CREATING TRUST
SARAH BROZYNSKI – DIRECTOR OF WORKFORCE DEVELOPMENT
ARKANSAS STATE UNIVERSITY – MOUNTAIN HOME
ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
BUILDING TRUST IN BUSINESS PARTNERSHIPS
A FOUNDATION OF TRUST MAKES BOTH EXTERNAL AND INTERNAL PARTNERSHIPS STRONGER
HOW IMPORTANT IS TRUST?
HOW LONG DOES IT TAKE TO BUILD TRUST?
HOW LONG DOES IT TAKE TO BUILD TRUST?
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
WHAT IS TRUST?Honesty
Integrity
Doing what you say
Starting what you finish
Being trustworthy
Being someone I can count on
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
BUILDING TRUST WHAT DO YOU DO IF YOU NEED TO BUILD TRUST QUICKLY AND SUSTAIN IT OVER A LONG PERIOD OF TIME?
WHAT IS TRUST?
HOW DO WE QUICKLY ESTABLISH TRUST?
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
WORKING DEFINITION OF TRUST
“TRUST IS THE LEVEL OF POSITIVE EXPECTATION WE HAVE OF ANOTHER PERSON, WHEN IN A SITUATION
OF RISK.” Andrew Armour’s Benchstone Blog
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RISK KEY ELEMENT THAT DRIVES EVERYTHING RELATED TO TRUST
THE QUESTION:
TO TRUST OR NOT TO TRUST?
WILLING TO TAKE THE RISK?
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
TWO KINDS OF TRUST PERSONAL TRUST
PERSONAL TRUST
•INTERPERSONAL RELATIONSHIP BETWEEN TWO INDIVIDUALS
•WILLINGNESS TO TRUST THE PERSON WE ARE WORKING WITH
•BUILDS OVER TIME
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
PERSONAL TRUST•ASSESS YOUR HONESTY
•ASSESS YOUR INTEGRITY
•WATCH YOU PROMISE SOMETHING AND THEN YOU DELIVER … OR NOT
•GUAGE YOUR INTENTIONS
•YOUR WILLINGNESS TO GO THE EXTRA MILE TO HELP ME … OR JUST YOURSELF
BASED ON THESE EXPERIENCES, WILLINGNESS TO TRUST YOU EITHER GROWS OR SHRINKS
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
PROBLEM WITH PERSONAL TRUST•CAN’T CREATE IT PROACTIVELY
•CAN’T JUST MAKE IT HAPPEN BECAUSE WE NEED IT OR WANT IT
•IT EVOLVES • SITUATIONALLY• SLOWLY
•TAKES TIME
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
PROBLEM WITH PERSONAL TRUST
REALITY:
IN BUSINESS ENVIRONMENTS, WE DON’T HAVE TIME TO ALLOW TRUST TO DEVELOP AT LEISURELY PACE
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ACTIVITY – WHAT CAN YOU DO TO DEVELOP TRUST?
YOU NEED TO BE “IN THE FIELD”
WHERE ARE YOUR PARTNERS?
WHAT ARE THEIR NEEDS?
REACH OUT TO YOUR PARTNERS
YOU NEED TO BE CONSISTENT AND VISIBLE
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ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME
TWO KINDS OF TRUST PRODUCT/PROCEDURAL TRUST
TRUST IS IN THE PROCESS – NOT IN THE INDIVIDUAL
EX: WAGE CERTIFICATE
TRUST IS PLACED IN THE PROCEDURE OF GETTING A WAGE CERTIFICATE
CREATE A SUSTAINABLE FOUNDATION UPON WHICH ORGANIZATIONAL TRUST AND EVENTUALY PERSONAL TRUST CAN BE BUILT
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DIMENSIONS OF TRUST - ABILITY ABILITY
•SKILLS, COMPETENCIES, AND CHARACERISTICS THAT ENABLE A PERSON TO PERFORM A TASK
•CAN YOU DO WHAT YOU WILL DO?
•DO YOU HAVE A TRACK RECORD OF PERFORMANCE WITHIN THE REQUIRED AREA?
•WHAT EVIDENCE SUPPORTS YOUR CLAIM TO COMPETNECY AND ABILITY?
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DIMENSIONS OF TRUST – GOOD WILL
Good Will
Implies you truly care about the other side of the partnership
Do you understand the other’s situation?
Do you hold the other’s interests?
Are the actions you will take in the best interest of the other?
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DIMENSIONS OF TRUST - INTEGRITY
ADHERENCE TO A SET OF PRINCIPLES
•HAVE TO COMMUNICATE YOUR PRINCIPLES
•WHAT WILL MOTIVATE OR GUIDE YOUR PERFORMANCE?
•ARE YOU ABLE TO EXPRESS YOUR PERFORMANCE PRINCIPLES
•CAN YOU STATE WHAT YOU WOULDN’T DO BECAUSE YOUR FIND THEM WRONG ON PRINCIPLE?
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BUILDING TRUST IN PARTNERING RELATIONSHIPS•ALIGNMENT OF OBJECTIVES AND INTERESTS
•IDENTIFICATION OF ISSUES AND CHALLENGES
•ISSUE RESOLUTION AND DECISION MAKING
•REGULAR REVIEW OF THE RELATIONSHIP
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THE DECISION TO TRUST MAKE THE DECISION TO TRUST