trsa 106th annual conferencediscussion roundtable on industry-related issues. all conference...

Registration discounts and more details at www.trsa.org/annualconference • #TRSAannual

September 17–20, 2019 • Hyatt Regency Boston Harbor • Boston, MA

Strengthening and Promoting Professional and Personal Growth

TRSA 106th Annual Conference• World-Class Keynotes

• “Best of the Best” Management Development

• Network with Industry-Leading Audience

• Expanded, Inclusive Agenda

Who Should Attend: 9 Independent Owners-

Operators

9 Executive Management

9 General Managers, Plant Management

9 EMI/PMI Graduates

9 Member Associates

The TRSA 105th Annual Conference and Exchange received an NPS or Net Promoter Score of 74. NPS measures attendee willingness to recommend this event; 50 is “excellent.”

74

Register now at www.trsa.org/annualconference • #TRSAannual Register now at www.trsa.org/annualconference • #TRSAannual2

Connect with Industry LeadersNetwork with colleagues and make new connections with North America’s leading linen, uniform and facility services companies, accounting for more than 90% of market share; independents and nationals covering the industrial/uniform, healthcare, F&B and hospitality markets.

• Participate in professional development sessions together

• Strengthen your professional network• Socialize in a relaxed setting• Enjoy competitive small groups

Be Inspired with World-Class KeynotesReceive the insight and inspiration needed to lead your everyday operations to the next level

• Steve DiFillippo, Restaurateur and Author

• Doris Kearns Goodwin, Presidential Historian and Pulitzer Prize-winning Author

• Andrew Lippman, Associate Director, MIT Media Lab, Senior Research Scientist, Co-Director, Digital Life

• Bill Taylor, Founding Editor, Fast Company, and Best-selling Author

Get News Affecting the Industry• Latest Trends in Labor and Employment Laws with

Joe Shelton, Partner, Fisher & Phillips LLC

• Linen, Uniform and Facility Services Industry Market Trends, Andrew Wittmann, CFA, Director, Senior Research Analyst, Robert W. Baird Facility & Industrial Services Research Team

Celebrate Industry Achievements• Annual Awards Dinner – TRSA Operator and

Maglin-Biggie Associate Lifetime Achievement Awards presentation

Annual Conference and Management Development ProgramGather with your industry peers to share professional experiences, network and build skills. You’ll return to your company ready to face industry challenges with new ideas and renewed energy.

Make New Friends, Renew Old Acquaintances• Committee Meetings• Networking Scavenger Hunt Adventure• Spouse/Partner Activity: Hands-on Cooking Class• Welcome Reception• Chairman’s Reception and Annual Awards Dinner• Post-Conference Excursions: Fenway Park Tour and JFK

Museum Tour

TRSA Committee MeetingsParticipation on TRSA Committees connects members with colleagues through the sharing of information and ideas on specific issues and markets. Participants develop educational content for conferences and programs. All Committee meetings will include a 30-minute open discussion roundtable on industry-related issues. All registrants are invited to attend committee meetings; see the list on page 4. Registration for committee meetings can be stand-alone, or part of the Management Development program or Annual Conference. See page 4 for details.

TRSA’s Management Development Program on September 18As part of the expanded, more inclusive format

of the 106th Annual Conference, TRSA will host a full-day of breakouts, general sessions and networking opportunities to benefit owners, c-suite and next generation executives, emerging leaders, general managers and other plant-based management. The program will also benefit graduates of EMI and PMI. Registration is available as a stand alone program; however it is included at no additional with the Annual Conference package. Committee Meetings are also included for both events. See page 11 for details.

The Management Development program features an array of top-rated speakers and topics from TRSA’s range of programs, covering:

• Communications• Management• Recruiting and Retention• Safety• Skills Development and Training

Register now at www.trsa.org/annualconference • #TRSAannual 3

Tuesday, September 1712:30–1:30 pm Lunch

1:30–4:30 pm Committee Meetings

4:30–6 pm Networking Reception

Wednesday, September 18Management Development Program

7–8 am General Breakfast

8–8:50 am Keynote: Mastering Hospitality for BusinessSteve DiFillippo, Restaurateur & Author

9–10:30 am

Personal Skills Assessment and

DevelopmentEric Kurjan, President, Six Disciplines Consulting, and TRSA EMI Year IV Faculty

Head and Instructor

Effective Communication Skills for Managers

Dan Farnsworth, VP, Sales & Marketing, Leonard Automatics Inc. and Ed Kwasnick, Director of Business Development,

ARCO/Murray

10 am–1 pm Spouse/Partner ProgramTaranta Hands-on Cooking Class

10:30–11 am Networking Break

11 am–12:30 pm

Great Cultures Create the Right Leaders

James H. Underwood, Senior Consultant, Currier

Consulting Group, and TRSA EMI Year III

Instructor

Recruiting, Hiring and Retaining Great PeopleDick Finnegan, Speaker, Author & CEO, C-Suite Analytics and Finnegan

InstituteTRSA 3rd Annual Workforce

Management Summit Keynote Speaker

12:30–1:30 pm Lunch

1:30–2:45 pm

Making Emotional Intelligence Work for YouKent Baker, PhD, University

Professor of Finance, Kogod College of Business Administration, American University and Dean of

TRSA’s EMI and EMI Year I Instructor

What’s New in Contract Law

Scott Kamins, Principal, Offit Kurman Attorneys

at Law

2:45–3:15 pm Networking Break

3:15–4:45 pmImplementing a Successful Ergonomics Program

Stephen Jenkins, Senior Director, Safety & Health, Cintas Corp.

5–7 pm Welcome Reception

Thursday, September 197–8:30 am Sunrise Yoga and Restoration (Spouse/Partner)

7–8 am Young/Next Generation Executives (Breakfast)

7–8 am General Breakfast

8–8:30 amTRSA Welcome and Government Relations UpdateJim Buik, Chairman and Kevin Schwalb, Vice President,

Government Affairs, TRSA

8:30–9:30 am

Opening KeynoteTalent, Culture and the New World of Work:

How to Unleash and Sustain Fierce Execution and Nonstop Innovation

Bill Taylor, Founding Editor, Fast Company and Best-Selling Author

9:30–10 amNetworking Break

Meet & Greet/Book Signing with Bill TaylorSee page 7 for details

10–10:55 am Latest Trends in Labor and Employment LawsJoseph P. Shelton, Partner, Fisher & Phillips LLC

11 am–12 pmRiding the Digital Wave

Andrew Lippman, Associate Director, MIT Media Lab, Senior Research Scientist and Co-Director, Digital Life

1–4 pm Social Activity—Open to All RegistrantsThe Secrets of Old Boston Scavenger Hunt

6–7 pm Chairman’s Reception

7–9 pm Awards Dinner with Band

Friday, September 20

7:30–8:30 am Women in Textile Services BreakfastLocal Speaker TBD

7:30–8:30 am General Breakfast

8:30–9:15 am

Annual Membership Meeting and State of the Association Jim Buik, Chairman and

Joe Ricci, President & CEO, TRSA

9:15–10:15 am

Textile Services Bottom-Line PerformanceAndrew Wittmann, CFA, Director,

Senior Research Analyst, Robert W. Baird Facility and Industrial Services Research Team

10:15–10:30 am Networking Break

10:30–11:45 am

Closing KeynoteLeadership in Turbulent Times

Doris Kearns Goodwin, Presidential Historian and Pulitzer Prize-winning Author

11:45 am–12:30 pmMeet & Greet/Book Signing with Doris Kearns Goodwin

See page 7 for details

12:45–4:45 pm Social Activity OptionsJFK Museum Tour • Fenway Park Tour

TRSA 106th Annual Conference Agenda


This full day of exceptional topics and speakers will benefit owners, c-suite and next generation executives, emerging leaders, general managers and other plant-based management as well as graduates of EMI and PMI. Topics and speakers are the “Best of the Best” from recent TRSA presentations.

Featured KeynoteMastering Hospitality for Business

Wednesday, September 18 • 8:00–8:50 am

Steve DiFillippo, Chef/Owner of Davio’s Northern Italian Steakhouse and Author of It’s All About the Guest

Steve DiFillippo has long-standing and deep ties to the industry through his father, the late Anthony DiFillippo, who built UniFirst with his late brother-in-law, Aldo Croatti, and Steve’s brother David

is currently UniFirst’s senior vice president of operations. Steve will share how he has built Davio’s Northern Italian Steakhouse, a top-tier steakhouse with ten locations throughout the United States, to be a guest-centered, hospitality-obsessed brand:

• Discover his formula for success• Learn how to build superior service and set clear standards• Uncover how going to extremes for customers should be an

expectation, and • Pick up his fulfilling trick that will help you get what you want out

of your business

Closing General SessionWorkshop: Implementing a Successful Ergonomics ProgramWednesday, September 18 • 3:15–4:45 pm

Stephen Jenkins, Senior Director, Safety & Health, Cintas Corporation

Stephen is one of our most highly-rated speakers at the TRSA Annual Safety Summit. In this interactive workshop, you’ll learn the benefits of a well-rounded ergonomics program, including increased employee satisfaction, effectiveness and overall safety. You will also:

• Pick up simple evaluation tools to help identify, solve problems and track progress

• Get ideas to empower employees to help reduce and prevent injuries

• Discover components of successful programs and put them into practice…so be ready to work!

Management Development ProgramWednesday, September 18 • 8 am–5 pm

TRSA Committee MeetingsTuesday, September 17 1:30–4:30 pm

Participating on TRSA Committees allows for the sharing of information and ideas on specific issues and markets. TRSA committee members develop educational content for conferences and programs. All Committee meetings will include a 30-minute open discussion roundtable on industry-related issues. All Conference attendees are invited to attend committee meetings. Registration for committee meetings can be stand-alone, part of the Management Development Program or the Annual Conference package. See page 11 for details.

• Education• Environmental & Sustainability• F&B/Restaurant• Healthcare• Hospitality• Human Resources• Industrial/Uniform• Marketing & Sales• Safety

“Every time it is valuable to meet and talk with the executives in our industry. That helps us to define our road map towards creating history together.”

—Douglas Waldman, Superior Linen Services, Tulsa, OK


Concurrent Breakout SessionsWednesday, September 18 • 9:00–10:30 am

Personal Skills Assessment and DevelopmentEric Kurjan, President, Six Disciplines Consulting, and TRSA EMI Year IV Faculty Head & Instructor

Experience a condensed version of Leadership Development workshop offered by TRSA and Six Disciplines Consulting.

• Benefit from an introduction of eight self-leadership competencies and traits that enable you to become better at ‘leading’ and ‘managing’ yourself.

• Participate in small group discussions and exercises that will leave you with a great understanding of the core competencies of self-leadership and will equip you with the ability to identify areas of improvement.

Effective Communication Skills for ManagersDan Farnsworth, VP, Sales & Marketing, Leonard Automatics Inc. and Ed Kwasnick, Director of Business Development, ARCO/Murray

Attendees of the 2018 Inaugural Leadership Summit provided rave reviews for this session. Dan and Ed will help you:

• Identify paths to ensure all your team members fully understand your intentions

• Recognize the value of what you seek to accomplish

• Draw from a well of ideas for better articulating your thoughts and recognizing your employees’ motivations. You’ll learn to communicate in a manner that will call to action through focus on processes as opposed to just outcomes.

Wednesday, September 18 • 11:00 am–12:30 pm

Great Cultures Create the Right Leaders; Great Leaders Create the Right Culture

James H. Underwood, Senior Consultant, Currier Consulting Group and TRSA EMI Year III Instructor

Organizations with great cultures develop leaders that are self-aware, know how to manage people to get

the best results and are capable of building strong teams that execute with excellence. Explore the critical factors that build great cultures, and how building the right culture will create a powerful leadership pipeline for your organization. Topics covered:

• Leadership (transactional vs. transformational)• Culture and its impact on the drive for results• Self-development and self-awareness• Psychological safety• Accountability

Recruiting, Hiring, & Retaining Great People Dick Finnegan, Author, & CEO, C-Suite Analytics and Finnegan Institute; TRSA 3rd Annual Workforce Management Summit Keynote Speaker

You know how to recruit, interview and hire. Get insights and add fresh

thinking to your processes for solutions that will help find the absolute right workers both for today—when unemployment is below four percent and employees dominate the hiring action because jobs far outnumber workers—and in the future when the labor market changes again. Learn:

• How to increase employee referrals to cut your openings in half

• Additional interview techniques to assess a candidate’s work ethic

• Ways to make job offers that screen out short-timers

• How managers can connect and build trust, beginning in the first week



Welcome ReceptionWednesday, September 18 • 5–7 pm

Relax, unwind and compare impressions from the day while enjoying locally-sourced hors d’oeuvres and cocktails. You’ll enjoy views of the harbor and the city skyline from the outdoor reception venue at the hotel.

Wednesday, September 18 • 1:30–2:45 pm

Making Emotional Intelligence Work for YouKent Baker, PhD, University Professor of Finance, Kogod College of Business Administration, American University; Dean of TRSA’s EMI & EMI Year I Instructor

Emotional Intelligence can help explain why, despite similar intellectual capacity, training, or experience, some people excel in the workplace while others lag behind. Developing and improving Emotional Intelligence skills can lead to greater business and personal success. This session will help you unlock hidden strengths by using the fi ve key pillars to Emotional Intelligence:

1. Self-awareness

2. Self-regulation/Management

3. Motivation

4. Empathy, and

5. Social Skills

What’s New in Contract LawScott Kamins, Principal, Offi t Kurman Attorneys at Law

Sound contracts serve a vital role within the industry. Scott will provide a better understanding of various contracts and give an update on recent changes:

• New developments to reinforce ability to enforce customer contracts

• Preventing customers from sharing your contract terms and prices

• Updates on liquidated damages provisions

• Updates on Arbitration Agreements aff ecting the industry

• Developments in enforcing and defeating non-competes

• Maximizing interests in vendor contracts


“TRSA’s Annual Conference is an excellent opportunity to catch up with old friends, make new connections in the industry, celebrate those who have contributed to our industry and learn about new best practices.”

—Mark Kowalski, Envise Partners LLC, Minneapolis, MN


World-Class KeynotesOpening Keynote: Talent, Culture and the New World of Work: How to Unleash and Sustain Fierce Execution and Nonstop InnovationThursday, September 19 • 8:30–9:30 am

Bill Taylor, Founding Editor, Fast Company and Best-selling Author

The first question great organizations can answer is: What separates us from our rivals in the marketplace? But the next question is: What holds us together as colleagues in the workplace? In an era of

brash ideas and disruptive business models, organizations that create the most extraordinary value are the ones that generate the most widely shared sense of commitment, connection, and compassion among colleagues. Regardless of your industry, your organization can’t be exceptional in the marketplace unless it creates something exceptional in the workplace.

• Explore how organizations can unleash and sustain a culture of fierce execution and nonstop innovation

• Hear ideas, lessons, diagnostics, and case studies that are a pragmatic guide to the new world of work and a cutting-edge agenda for recruiting, evaluating, organizing, and retaining talent

• Learn how to find these answers and more: Why should great people join your organization? Do you know a great person when you see one? Are you great at teaching great people how your organization works and wins? Does your organization work as distinctively as it competes?

Bill will be signing copies of his latest book, Simply Brilliant: How Great Organizations Do Ordinary Things in Extraordinary Ways, following his keynote presentation.

Closing Keynote: Leadership in Turbulent TimesFriday, September 20 • 10:30-11:45 am

Doris Kearns Goodwin, Presidential Historian and Pulitzer Prize-winning Author (1995 Pulitzer in History for No Ordinary Time: Franklin and Eleanor Roosevelt: The Homefront in WWII)

World-renowned presidential historian (works include biographies on Presidents

Abraham Lincoln, Theodore Roosevelt, Franklin D. Roosevelt and Lyndon B. Johnson) Doris Kearns Goodwin reflects on more than 150 years of U.S. history to put into context our most recent unprecedented presidency—a fast-paced, unpredictable and at times, impulsive Administration. By sharing her deep understanding of the ambition, resolution and resilience of some of our nation’s most revered presidents, Goodwin explains how past setbacks and triumphs shed light on the cultural, economic and political transformations that define today’s turbulent times.

In this educational and entertaining presentation, Goodwin brings to life some of our most successful presidents to provide insight for today’s leaders, and to demonstrate that however fractured our modern political culture has become, our democracy is also resilient and has survived—even thrived—through more troubling times in the past.

This engaging author will host a book-signing following the closing keynote presentation; attendees will receive copies of her latest work, Leadership in Turbulent Times, a current NY Times bestseller.

TRSA 106th Annual Conference

Annual Conference attendees will receive complimentary copies of the keynotes’ books. Get your copy signed at the Meet and Greet following each presentation.


Riding the Digital WaveThursday, September 19, 11:00 am–12:00 pm

Andrew Lippman, Associate Director, MIT Media Lab, Senior Research Scientist and Co-Director, Digital Life

With many years of work at the MIT Media Lab under his belt (he was one of its founders), Andy is one of the world’s foremost researchers on the evolution and impact of digital technology and media on business, society and everyday life. This highly animated, engaging presentation will translate the latest trends into clear,

business-ready insights.

• Discover how you can adapt to the continual challenge of the constantly-shifting sands in the ongoing digital and Internet revolution

• Gain tactics that modern companies need to form a wider perspective than its normal interests to stay ahead of the game

• Glean understandable, useful insights that are effective in virtually any industry

General SessionsThursday, September 19 • 8–8:30 am

TRSA Welcome and Government Relations UpdateJim Buik, Chairman and Kevin Schwalb, Vice President, Government Affairs

Get the updated information on regulatory and legislative efforts by TRSA and gain insight into future compliance concerns to ensure the linen, uniform and facility services industry’s voice is heard.

Thursday, September 19 • 10:00–10:55 am

Latest Trends in Labor and Employment LawsJoseph Shelton, Partner, Fisher & Phillips LLC

Pack in sound legal and regulatory advice to keep on the right side of employment law issues. Joe will enhance your awareness of critically important HR issues, including:

• The Trump Effect• Wage & Hour Land

Mines

• Update on the #MeToo Movement

• Other timely topics

Friday, September 20 • 9:15–10:15 am

Textile Services Bottom-Line PerformanceAndrew Wittmann, CFA, Director, Senior Research Analyst, Robert W. Baird Facility and Industrial Services Research Team

Identify the latest economic tailwinds contributing to the industry’s momentum as well as the headwinds working against it as Baird’s specialist on facility and industrial services examines market and employment trends. Andy will report Baird, industry and government

data, including the TRSA Industry Performance Report (IPR)to profile the competitive landscape in the linen, uniform and facilities services industry.

TRSA Lifetime Achievement Awards

Presented at the Awards Dinner, Thursday, September 19 • 7–9 pmCelebrate industry excellence and leadership as these awards are presented.

TRSA Operator Lifetime Achievement Award

The highest honor bestowed upon an industry professional. The award recognized exceptional personal service to both the linen, uniform and facility services industry and TRSA.

Maglin/Biggie TRSA Associate Lifetime Achievement Award

Similar to the TRSA Lifetime Achievement Award for operators, candidates for this highest Associate honor will have served TRSA in ways that have improved the association and industry.

Annual Membership MeetingFriday, September 20 8:30–9:15 am

Get an update on the direction and initiatives of TRSA. This is your chance to ask questions and get engaged; this meeting also includes a presentation on Association finances from TRSA Treasurer Jim Kearns and election of TRSA Officers and its Board of Directors.


Networking and Social ActivitiesThe following social activities are included with paid event registration for all attendees/spouses/partners. Please indicate your attendance on the Conference registration form, page 11.

Networking and Welcome Receptions at Hyatt Recency Boston HarborTuesday, September 17 • 4:30–6 pm Wednesday, September 18 • 5–7 pm

Unwind and take in dramatic views of Boston Harbor. Greet colleagues and form new friendships while enjoying delicious, locally-sourced hors d’oeuvres and cocktails.

The Secrets of Old Boston Scavenger HuntThursday, September 19 • 1–4 pm

Uncover bygone Boston on an adventure that will have you discovering secrets of the numerous historical locations where America was born. The hunt is packed with historic and contemporary stops. You’ll enjoy a friendly competition with small teams of conference attendees and enjoy the sights of the city.

Chairman’s Reception and Awards DinnerThursday, September 19 • 6–9 pm

Following dinner, relax and celebrate with classic and contemporary rock as performed by the Acoustic Roadshow.

Spouse/Partner ActivitiesThese activities are included with spouse/partner registration. (Spouse/partner is defined as any guest who is not affiliated with the industry.)

Taranta Hands-on Cooking ClassWednesday, September 18 • 10 am–1 pm

Participate in a hands-on cooking class at Taranta Ristorante in Boston’s North End. Groups will work with a chef to prepare delicious food from scratch in a fun and engaging setting. You’ll enjoy the meal you’ve created in a private dining room. Bring your appetite for adventure and good food!

Sunrise Yoga and RestorationThursday, September 19 • 7:00–8:30 am

Start your day by addressing all body systems and keeping your mind focused and strong.

Post-Event Activities ($)Take advantage of unique Boston-area outings prior to your return home. These excursions are offered as an add-on to your registration fee. Prices quoted include admissions, transportation, taxes and gratuities.

Fenway Park TourFenway Park is home to the 2018 World Champion Boston Red Sox! Get a behind-the-scenes tour where dreams are made, including a view from

atop of the Green Monster!

JFK Museum TourJourney to this ten-acre park which overlooks the sea that President John F. Kennedy loved. During your tour of this library and museum, you’ll learn

about the life, leadership and legacy of the 35th President of the United States.


Hyatt Regency Boston HarborEnjoy these Hyatt Regency Boston Harbor amenities

• Benefit from convenient location to the airport and complimentary 24-hour airport shuttle

• Relax in newly-renovated guestrooms at this unique Harborside hotel

• Enjoy breathtaking views of the Boston skyline and harbor

• Explore historic downtown Boston in as little as 15-minutes via complimentary vouchers for the water taxi. Uber or the subway (MBTA) is also easily accessible.

Reservations: Contact the Hyatt Regency Boston Harbor to reserve a room at discounted rates before August 19, 2019; limited availability:

• Call 877.803.7534 and ask for the TRSA 2019 Annual Conference room rate of $299

• Reserve online at www.hyatt.com/en-US/group-booking/BOSHA/G-9TRS (link also available at www.trsa.org/annualconference, click the hotel tab)

All individual reservations must be guaranteed with a major credit card at time of reservation. After the deadline of August 19, 2019, regular room rates will apply. If a guaranteed room is not canceled 72 hours prior to arrival, payment for the full rate on that room will be charged.

Location/Airport: The Hyatt Regency Boston Harbor is located on the waterfront in East Boston, about

one mile from Boston Logan International Airport (BOS).

Registration DiscountsEarly savings—register by Friday, August 9, 2019Multi-discount savings—each additional operator from the same company will save an additional $100 off of the registration fee.

Spouse/Partner Registration Policy: Spouse/Partner is defined any guest who is not an employee or owner of a TRSA member company.

Dress CodeResort casual: meetings, welcome reception, social activitiesBusiness: Chairman’s Reception and Dinner.

Program Cancellation PolicyWritten cancellations received by Monday, September 2, 2019 will receive a full refund minus a 25% processing fee. Cancellations received after September 2, 2019 will not be refunded and cannot be credited to another TRSA program or event. Refunds will not be granted for no-shows. Cancellations will be processed after the event.

Thank you to our sponsorsEVENT PARTNERS

HOSPITALITY PARTNERS

If you would like to partner with TRSA as a sponsor, please check out www.trsa.org/annualconference.


4 Easy Ways To Register:Mail: 1800 Diagonal Rd, Suite 200, Alexandria, VA 22314 | Email: [email protected] | Fax: 703.519.0026 | Online: www.trsa.org/annualconference

September 17–20, 2019 • Hyatt Regency Boston Harbor • Boston, MA

TRSA 106th Annual ConferenceRe

gist

rant

Info

rmat

ion

Name ______________________________________________________________________

Nickname (for badge) ________________________________________________________

Company ___________________________________________________________________

Title ________________________________________________________________________

Address ____________________________________________________________________

City/State/Zip _______________________________________________________________

Telephone __________________________________________________________________

Email (required) ______________________________________________________________

What are your top three management issues?: __________________________________

____________________________________________________________________________

____________________________________________________________________________

Spouse/Partner Name ________________________________________________________

Spouse/Partner Nickname (for badge) __________________________________________

Please check if you are a previous TRSA conference attendee.

Please check if you require special assistance or have special dietary requirements to fully participate.

Paym

ent

TRSA 106th Annual Conference, September 17–20 Operator Member

Operator Non Member

Associate Member

Spouse/ Partner

Early (by Aug. 9) $1,795 $2,875 $1,995 $995

Regular (after Aug. 9) $1,895 $2,975 $2,095 $1,095

Registration for Annual Conference includes Management Development program and Committee Meetings participation at no additional cost. You may also attend either or both of these sessions without attending Annual Conference.

I will attend Tuesday, September 17:

Lunch and Committee Meetings (choose committee)

Education

Environment & Sustainability

F&B/Restaurant

Healthcare

Hospitality

Human Resources

Industrial/Uniform

Marketing & Sales

Safety

Tuesday, September 17, 4:30–6:30 pm: Networking Reception

Wednesday, September 18, 8 am–5 pm: Management Development Program

Wednesday, September 18, 5–7 pm: Welcome Reception

Thursday, September 19, 7–8 am: Young/Next Generation Executives Breakfast

Thursday, September 19, 1–4 pm: The Secrets of Old Boston Scavenger Hunt

Thursday, September 19, 6–7 pm: Chairman’s Reception

Thursday, September 19, 7–9 pm: Awards Dinner

Friday, September 20, 7:30–8:30 am: Women in Textile Services Breakfast

My registered spouse/partner will attend:

Wednesday, September 18, 10 am–1 pm: Taranta Hands On Cooking Class

Thursday, September 19, 7–8:30 am: Sunrise Yoga and Restoration

Optional Excursions ($) Open to All

Friday, September 20, 12:45–4:45 pm: Fenway Park Tour $60 per person #________ of Tickets

Friday, September 20,12:45–4:45 pm: JFK Museum Tour $85 per person #________ of Tickets

How did you learn about this event? (select one)*:

Brochure Postcard Textile Services Magazine TRSA Promotional Email Textile Services Weekly TRSA Website Colleague/Co-worker Manager/Supervisor Social Media: TRSA

LinkedIn, Facebook, Twitter

Your Organization Level (select one)*: Chairman/CEO/Owner/

President Vice President/COO/CFO Director

General Manager Manager/Supervisor Professional/Staff

Your Job Function (select one)*: Customer Service Engineering Environmental Executive Finance General Manager Health and Safety Human Resources Info Systems Mngt./IT

Legal Logistics and

Transportation/Routes Marketing Production Purchasing Sales Training

(*required)

Total $ ________________________________________________________________________

I have reviewed TRSA’s program cancellation policy on page 10 Check Enclosed Charge To: Visa MasterCard American Express Discover

Name on Card__________________________________________________________________

Signature ______________________________________________________________________

Card Number __________________________________________________________________

Exp. Date _______________________________ Security Code _________________________

TRSA Management Development Program Only, September 17–18 Operator Member Operator Non Member Associate Member

$645 $1,025 $845

I will attend:

Tuesday September 17, 12:30 pm: Lunch and Committee Meetings (choose committee)

Education


F&B/Restaurant

Healthcare

Hospitality

Human Resources

Industrial/Uniform

Marketing & Sales

Safety

Tuesday, September 17, 4:30–6:30 pm: Networking Reception

Wednesday, September 18, 8 am–5 pm: Management Development Program

Wednesday, September 18, 5–7 pm: Welcome Reception

TRSA Committee Meetings Only, September 17Operator Member Associate Member

$85 $125

Tuesday, September 17, 12:30–1:30 pm: Lunch and Committee Meetings (choose committee)

Education


F&B/Restaurant

Healthcare

Hospitality

Human Resources

Industrial/Uniform

Marketing & Sales

Safety

Tuesday, September 17, 4:30–6 pm: Networking Reception

1800 Diagonal Road Suite 200 Alexandria, VA 22314 877.770.9274 www.trsa.org

Strengthening and Promoting Professional and Personal Growth

Who Should Attend: 9 Independent Owners-Operators

9 Executive Management

9 General Managers, Plant Management

9 EMI/PMI Graduates

9 Member Associates

www.trsa.org/annualconference • #TRSAannual

• World-Class Keynotes

• “Best of the Best” Management Development

• Networking and Industry Leaders

• Expanded, Inclusive Agenda

TRSA 106th Annual Conference

trsa 106th annual conferencediscussion roundtable on industry-related issues. all conference...

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