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TroubleshootingCOMPUTER LITERACY

2Learning Objectives

Know how to troubleshoot computer problems and find alternatives to costly commercial software

Understand basic computer and network troubleshooting including malware and viruses

Meet national technology standards for Technology Operations and Concepts

Create a flowchart demonstrating the ability to troubleshoot

3Quest One: Murphy’s Law

According to Murphy’s Law – Whatever can go wrong will go wrong, and at the worst possible time, in the worst possible way. Anybody who has used technology knows this well.

Your mission is to prove Murphy wrong – Complete the three quests below to learn how to troubleshoot common computer problems.

You must be ready to solve problems! Watch this video

4Notetaker

Fold paper in halfUnfoldRotate paper 90 degreesFold paper in half againUnfoldFold corners up

Q3

Q2

Q1

Q1

5Q1: Basic Computer Troubleshooting

This quest challenges you to discover what went wrong and how to fix the problem

Label One Section of your notetaker as Q1Watch this videoTake good notes in your Q1 section. Pause

the video as needed so you don’t miss valuable information. Control your learning!

6Q1: Malware and Viruses

Label ANOTHER section of your note taker as Q1

Watch this video.Continue taking good notes in your second Q1 section. Pause the video as needed so you don’t miss valuable information

7Quest 2: Now What?

This quest builds on the first Quest. You will create a flowchart for showing your steps for solving problems.

Watch this video

8Q2: Error Messages and Updates

Label a new section of your note taker as Q2

Watch this videoTake good notes in your Q2 section.

Pause the video as needed so you don’t miss valuable information

9Q2: Full Class Activity! (15 Minutes)

Murphy pushes the power button on her computer and nothing happens.

List all of the possibilities in flow chart form on how she would troubleshoot the problem.

Use either Gliffy or Bubbl.us to create your flow charts

Be prepared to share your flow chart with the class!

10Q2: Row Activity (10 min)

Problem 2 - Murphy launches her Internet browser and sees a message that tells her, "The Page Cannot Be Found". In addition, you notice that you can't get to any of your network hard drives.

List all of the possibilities in flow chart form and how she would troubleshoot the problem.

11Q2: Individual Activity (10 min)

Problem 3 - Over the past few days Murphy has noticed that her computer is starting to run very slowly, web pages are either not loading or she is being taken to a website that she did not intend to go to. In addition, she has been seeing pop-up boxes telling you that her computer may be infected.

List the possibilities of what is wrong in flow chart form, and describe the steps you would take to eliminate the problem. Submit your flow chart on Edmodo!

12Quest 3: Just When You Thought it was Safe

Label the last section of your note taker as Q3. Take notes as needed!

This will be a two part quest. In the first part you will be doing some research on

purchasing an item from a company. You will choose two companies to compare and you will research the reliability of the company.

In the second part of the quest you will be doing some work at home on your family computer by checking on the type of virus protection you have installed.

Watch the video

13Q3: Step One

In a browser (or new tab) go to the Google website

Select "Shopping" under the "more" tab

14Q3: Step Two

Type in an item you would be interested in purchasing.

Choose an item that is available from at least 10 different stores.

15Q3: Step Three

Click on the line where it says "from 25+ stores" to see the list of stores where the item is available.

Once you see the list of stores, choose two to research about on the Better Business Bureau web site

16Q3: Step Three cont.

Here is an example of a businesses that was selling a stereo I searched for.

This business received n "F" rating

17Q3: Step Three cont.

Here is another example of a businesses that was selling a stereo I searched for.

This business received n “A" rating

18Q3: Step 4

Open WordWrite at least three sentences summarizing

each company you researched.Be sure to include a snip of the company’s

BBB ratingSave as “troubleshooting_Q3_your initials”Submit this document on Edmodo

19Q3: Step Five

Individuals or companies can monitor what you are doing on your computer by installing spyware.

Some ways that you can tell your computer might be infected include sudden changes in the behavior of the computer.

Be sure your operating system is up to date.Watch the video

20Q3: Homework!

Tonight: If you have a computer at home, check to make sure it has an up-to-date active antivirus software installed. If you don't have a computer at home, check with a relative or friend.

Popular antivirus software includes: BitDefender Antivirus Plus (rated best product by PC magazine for 2013), Kaspersky, and Norton . There are many more very good programs, the important thing is to make sure one is being used, and it has been kept up-to-date.

21Q3: Homework cont.

When you open the antivirus program you should receive a report that tells if it is up to date.

22Q3: Homework cont.

Is the computer protected? If not, you can help them out and make

a recommendation to the owner based on research you can do about the best anti-virus programs and prices.

23Assessment

Go to Edmodo and take the unit quiz