tristar driving instructor training q & a techniques by mike dawson

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INSTRUCTOR TRAINING

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Mike Dawson of Tristar Driving School http://www.tristardriving.co.uk provides Q & A tips for intructor training.

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Page 1: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

INSTRUCTOR TRAINING

Page 2: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson
Page 3: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Open Questions:Challenging

Motivating

An open question is likely to receive a long answer.

They ask the respondent to think and reflect.

They will give you opinions and feelings.

They hand control of the conversation to the respondent

Page 4: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Example

As follow-on from closed questions, to develop a conversation and open up someone who is rather quiet.

What did you do on you holidays?

How do you keep focused on your work?

Page 5: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

To get people to realize the extent of their problems

(to which, of course, you have the solution).

I wonder what would happen if your customers complained even more?

Bill Jones used to go out late. What happened to him?

To get them to feel good about you by asking after their health or otherwise demonstrating human concern about them.

How have you been after your operation?

You're looking down. What's up?

Page 6: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Closed QuestionsA closed question can be answered with either a single word or a short phrase.

Page 7: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Closed questions have the following characteristics:

They give you facts.

They are easy to answer.

They are quick to answer.

They keep control of the conversation with the questioner.

This makes closed questions useful in the following situations:

Page 8: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

As opening questions in a conversation, as it makes it easy for the other person to answer, and doesn't force them to reveal too much about themselves.

It's great weather, isn't it?

Where do you live?

What time is it?

Page 9: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

For testing their understanding (asking yes/no questions).

This is also a great way to break into a long ramble.

So, you want to take your lessons during your holiday from Uni –True?

Page 10: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

For setting up a desired positive or negative frame of mind in them (asking successive questions with obvious answers either yes or no).

Are you happy with your current employer?

Do they give you all that you need?

Would you like to find a better employer?

Page 11: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

For achieving closure of a persuasion (seeking yes to the big question).

If I can deliver this tomorrow, will you sign for it now?

Note how you can turn any opinion into a closed question that forces a yes or no by adding tag questions, such as "isn't it?", "don't you?" or "can't they?", to any statement.

The first word of a question sets up the dynamic of the closed question, signaling the easy answer ahead. Note how these are words like: do, would, are, will, if.

Page 12: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Closed questions prompting yes/no or short factual answers are mainly used in a lesson context to:

•elicit specific pieces of information from the pupil

•gain confirmation that your understanding of what the pupil has said is correct - an important feedback tool.

You are likely to use closed questions

•at the start of the lesson when you are taking basic personal details of the pupil

•at intervals throughout the lesson when you want to check your pupil’s understanding

•at the end of the lesson to sum up and agree on future action.

Page 13: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Leading (assumptive) Questions:

One way of influencing a person is to ask them questions that are deliberately designed to make them think in a certain way. Leading questions include the answer, point the listener in the right direction or include some form or carrot or stick to send them to the 'right' answer.

Page 14: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Leading questions

are often directional in that, whilst they do not indicate an answer, they close off undesirable alternatives and guide the person in a desired direction:

Do you think a mirror check could be a good idea in future?

Page 15: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Note that not only words can lead the question.

You can also lead people by your body Language and voice tone effects, such as with subtle emphasis.

You could alternatively add desirable carrots in the statement:

"Would you prefer to take your test in Cheetham Hill or Sale where the traffic is lighter?"

Note how the traffic in Cheetham Hill is not mentioned, but the link of lighter traffic with Sale will still make it more desirable

Page 16: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Keep your questions on the subject

Be specific – Target the area or subject in question

Prioritise the things that are important

Concentrate – Look well ahead and time your questions

Page 17: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Where do we begin to use Q&A?

Where we feel the pupil may know the answers – where they have already been provided with the knowledge.

Where do we begin to use Q&A? – is it appropriate during Phase One?

Example: Controls Lesson: Have you ridden a bicycle? Have you put on a seatbelt before?

Where would Q&A be deemed inappropriate?

Example: Controls Lesson: Describe how we use our mirrors when preparing to pass a stationary vehicle.

The relevant knowledge has not yet been given – so the pupil would have to guess

Page 18: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Crossroads viewed from Major Road

Page 19: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Crossroads

What routine would you use on approach to a crossroads?

What’s the difference between an open or closed junction

How would this affect the approach speed?

How would your speed affect the gear?

Page 20: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Work on your question-structure and composition

Then you won’t get bored or dry-up

Page 21: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Crossroads II

Where would the main observations be at a crossroad

Who has priority when emerging to go ahead

What position would you take to turn left

How would you deal with pedestrians at junctions

Page 22: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Crossroads III

What is meant by nearside and offside passing

What position would you take to turn left

How would you deal with pedestrians at junctions

Who has priority when emerging to go ahead

Page 23: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Crossroads IV

Page 24: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Crossroads V

Page 25: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Crossroads VI

Page 26: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

OFF-SET CROSSROADS

Where would you position to go ahead?

How would you judge a safe gap in traffic when turning rightat crossroads?

What are the dangers in using your normal driving position in this instance?

How might this situation affect your choice of gear?

Page 27: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

CLOSED JUNCTION #1

Page 28: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

CLOSED JUNCTION #2

Page 29: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

EMERGING

Why is it important to slow down in good time before a junction?

How could you improve your view to the right?

How would you judge a ‘safe gap’ before emerging

Where would you position to emerge left?

Page 30: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

MINOR ROAD TO THE LEFT

What routine would you use when approaching a right or left turn

Why is it important to time your signal correctly on approach to a Junction

Why is it important to brake in good time

How would you choose the correct gear

Page 31: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

MINOR ROAD TO THE LEFT

What position would you take on the approach to a left turn

What could happen if you approach too fast

How would it affect traffic if you approach too slow

How would you deal with pedestrians at junctions

Page 32: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

MINOR ROAD TO THE RIGHT

What routine would you use when approaching a right turn

What position would you take on the approach to a right turn

How can you judge a safe gap when turning right

How can you avoid cutting right hand corners

Page 33: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Forward Observation – Awareness & Planning

(Remember! Prioritise)

What precautions should we consider in respect of the left junction?

How will you deal with the vehicle on the left?

What other dangers do we need to consider as we approach the Ambulance

Page 34: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Pedestrian Crossing

What routine must be used on approach to a pedestrian crossing

Why is it important to adjust your speed on approach to a pedestrian crossing

When must you stop at a zebra crossing

Why is it dangerous to wave people across the road

Page 35: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Pedestrian Crossing II

Page 36: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Pedestrian Crossing IV

Page 37: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

USING THE

“WHY”

FACTOR

Page 38: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

The Word “WHY” can sometimes be considered Confrontational or Accusatory.

We should consider the context and perhaps consider alternatives.

What brought you to that decision?How did you reach that decision?

Page 39: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Is It Safe To emerge?No

WHY isn’t it safe?Because there are parked cars

Page 40: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Have you got a clear view in both directions?

No, I can’t see for all those parked cars

So how will you improve your view?

By using Peep & Creep ?

Page 41: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Is a signal necessary in this instance?No

WHY isn’t a signal necessaryBecause it wouldn’t benefit any other

road-user

Page 42: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Might there be Pedestrian Crossings on this road?

YesWHY is that?

Because it’s a built-up area and the sign shows a school nearby

Page 43: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Where will you check on approach to this parked vehicle?

Interior mirror & Right exterior mirror

Why would you check the right Mirror

To check whether cars may be about to overtake me

Page 44: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

If you saw an approaching car in your right mirror

How would you react?

What about the consequences?

Page 45: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Approaching the Roundabout, Where will you check first?

I would check to my right!

Why check to the right?

Because I would normally give way to traffic entering from my right

Page 46: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

NEVER BE SATISFIED WITH THE FIRST REPLY YOU RECEIVE

GET DIGGING !!

Page 47: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

You NEVER Find

Treasure Buried Just Below The Surface

– You Have To Go On DIGGING

Page 48: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Meeting

What routine must be used when meeting other traffic

Who has priority when meeting traffic, where there are parked vehicles on;

• Your side of the road

• The other side of the road

• Both sides of the road

Page 49: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Meeting

How much room would you allow a parked car

What could you anticipate happening around parked cars/and what would you do about it

What would you anticipate a cyclist doing

What observations would you carry out before moving off again?

Page 50: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

Who has priority in this situation?

What dangers might we anticipate ref the vehicles to our left?

What safety checks could we carry out?

What is meant by defensive driving?

Page 51: Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

ANTICIPATION II