tripuragovernment agartala:tripura(w) . ‘ … level benchmarks.pdf · tripuragovernment...

TRIPURA GOVERNMENTDIRECTORATE OF URBAN DEVELOPMENT3RD FLOOR OF KI-IADYA BHAVAN, PANDIT NEHRU COMPLEXAGARTALA: TRIPURA (W)

. ‘ 1811;NO.F.18(6)-UDDIDUDI2015(P)I [5323 Dated, Agartala, the February, 2019

MEMORANDUM(For Certificate of uploading of Service Level Benchmarks)

The certificate for uploading of service level benchmark showing the status ofservice delivery in the website for the year 2017-18 for receiving the Grant under 14‘“Finance Commission during the year 2018-19.

10 (Ten) numbers of Urban Local Bodies of Tripura namely Ambassa MC,Bishalgarh MC, Jirania NP, Khowai MC, Mohanpur MC, Melaghar MC, RanirbazarMC, Santirbazar MC, Tcliamura MC and Udaipur MC have submitted status of theservice delivery in 2017-18 and target in 2018-19. The data has been 'fied and foundcorrect. Thereafter, it has been uploaded on the website of Dir etor te, of UrbanDevelopment as per prevailing norms.

Director, UDD

TRIPURA GOVERNMENTDIRECTORATE OF URBAN DEVELOPMENT3RD FLOOR OF KI-IADYA BHAVAN, PANDIT NEHRU COMPLEXAGARTALA: TRIPURA (W)

. ‘ 1811;NO.F.18(6)-UDDIDUDI2015(P)I [5323 Dated, Agartala, the February, 2019

MEMORANDUM(For Certificate of uploading of Service Level Benchmarks)

The certificate for uploading of service level benchmark showing the status ofservice delivery in the website for the year 2017-18 for receiving the Grant under 14‘“Finance Commission during the year 2018-19.

10 (Ten) numbers of Urban Local Bodies of Tripura namely Ambassa MC,Bishalgarh MC, Jirania NP, Khowai MC, Mohanpur MC, Melaghar MC, RanirbazarMC, Santirbazar MC, Tcliamura MC and Udaipur MC have submitted status of theservice delivery in 2017-18 and target in 2018-19. The data has been 'fied and foundcorrect. Thereafter, it has been uploaded on the website of Dir etor te, of UrbanDevelopment as per prevailing norms.

Director, UDD

Teliamura MC

//For the Performance Grant of 2018-19

Indicators MOHUABenchmark

Status 2017-18 Target 2018-19

Water Supply Services1 Coverage of watersupply connections 100% 70 902 Per capita supply of water 135 lpcd 80 1003 Extent of metering of water connections 100% 0 604 Extent of Non-Revenue Water (NRW) 20% 12 205 Continuity of water supply 24 hours 5 6

6 Quality of water supplied 100% 85 1007 Efficiency in redressal of customer complaints 80% 80 1008 Cost recovery in water supply services 100% 50 100

9 Efficiency in collection of water supply related charges 90% 90 100

Sewage management (Sewerage and Sanitation)1 Coverage of toilets 100% 40 602 Coverage of sewage network services 100% 50 80

3 Collection efficiency of the sewage network 100% 50 804 Adequacy of sewage treatment capacity 100% 0 4O5 Quality of sewage treatment 100% 0 406 Extent of reuse and recycling of sewage 20% 0 307 Efficiency in redressal of customer complaints 80% 75 908 Extent of cost recovery in sewage management 100% O 409 Efficiency in collection of sewerage charges 90% O 50

Solid Waste Management

1 Household level coverage of Solid Waste Management services 100% 35 60

2 Efficiency of collection of municipal solid waste 100% 85 1003 Extent of segregation of municipal solid waste 100% 25 60

4 Extent of municipal solid waste recovered 80% 0 50

S Extent of scientific disposal of municipal solid waste 100% 25 60

6 Efficiency in redressal of customer complaints 80% 80 100

7 Extent of cost recovery in SWM services 100% 0 408 Efficiency in collection of SWM charges 90% 25 60

Storm Water Drainage1 Coverage of Storm water drainage network 100% 90 100

2 Incidence of water logging / flooding 0

1 Coverage of Water Supply (24 X 7) in all Public/Community 24x7 NOTorlets

2 Percentage of waste being processed scientifically* 100% 10

*% amount of waste that is disposed in landfills that have been designed, built,

operated and maintained as per standards laid down by Central agencies. This extentof compliance should be expressed as a percentage of the total quantum of wastedisposed at landfill sites, including open dump sites.($ource: Handbook ofServiceLevel Benchmarking, MoUD, 60], Pg 66)

14th Finance 15-10-2018.xlsx

Udaipur MCUdaipur MC

MoHUABenchmark

Water Supply Servicesly connections

Coverage of water supp

aPer capita supply of water

Extent of metering of water connections4

Extent of Non-Revenue Water (NRW)”

Continuity of water supply

Quality of water supplied

Efficiency in redressal of customer complaints80%100%

uCost recovery in water supply services

“Hikiency in collection of water supply related charges 90%

“Sewage management (Sewerage and Sanitation) —

“’Coverage of toilets

“’Coverage of sewage network services100%

,esewage network

100%

,

100%

iiierage of Solid Waste Manage

Household level cov

nExtent of municipal solid waste recovered

fic disposal of municipal solid wasteaExtent of scienti

l of customer complaintsfl Efficiency in redressa

n”xtent of cost recovery in SWM services

“Hfidwcy in collection of SWM charges

Worm Water Drainage—

”merge of Storm water drainage network

lo ging / floodingincidence of wat

Coverage of Water Supply (24 X 7) in all Public/Community

Toilets

*% amount of waste that i

d maintained as per

of compliance should be expresse

disposed at landfill sites, including open dump si

Level Benchmarking, MoUD, 60!, Pg 66)

100%

Percentage of waste being processed scientifically“

e been designed, built,s disposed in landfills that hav

standards laid down by Central agencies. This extent

d as a percentage of the total quantum of wasteoperated an

tes.(Source: Handbook of Service

Ambassa MCAmbassa MC

For the Performance Grant of 2018-19

Ambassa Municipal Council

“~i L‘ele-ch ar5. Indicators . MoHUA Serv ce ev B n m ks

No. Benchmark


Water Supply Services1 Coverage of water supplySLnnections 100% 80 1002 Per capita supply of water 135 lpcd 80 1353 Extent of metering of water connections 100% 0 1004 Extent of Non-Revenue Water (NRW) 20% 30 100. 5 Continuity of water supply 24 hours 2 246 Quality of water supplied 100% 90 1007 Efficiency in redressal of customer complaints 80% 65 80'8 Cost recovery in water supply services v 100% 15 1009 Efficiency in collection of water supply related charges '~ 90% 70 100 .Sewage management (Sewerage and Sanitation)1 Coverage of toilets 100% 36 1002 Coverage of sewage network services 100% 0 1003 Collection efficiency of the sewage network 100% O 1004 Adequacy of sewage treatment capacity 100% 0 1005 Quality of sewage treatment 100% O 1006 Extent of reuse and recycling of sewage 20% O 50~ 7 Efficiency in redressal of customer complaints 80% 70 1008 Extent of cost recovery in sewage management 100% O 509 Efficiency in collection of sewerage charges 90% O 50


1 Household level coverage of Solid Waste Management services 100% 25 1002 Efficiency of collection of municipal solid waste 100% 40 1003 Extent of segregation of municipal solid waste 100% 0 1004 Extent of municipal solid waste recovered 80% O 100S Extent of scientific disposal of municipal solid waste 100% 0 1006 Efficiency in redressal of customer complaints 80% 80 1007 Extent of cost recovery in SWM services 100% S 1008 Efficiency in collection of SWM charges 90% 100 100Storm Water Drainage1 Coverage of Storm water drainage network 100% 80 1002 Incidence of water logging / flooding 0% 20 0

For the Performance Grant of 2018-19 : SLB Status of 2017-181 Coverage of Water Supply (24 X 7) in all Public/Community 24x7 NO

Torlets

2 Percentage of waste being processed scientifically* 100%

Elk-

» Chief Exeau 45' fifties? o.

Bishalgarh MC

S. MoHUANo. Indicators Benchmark


Water Supply Services1 Coverage of water supply connections 100% 80 1002 Per capita supply of water 135 Ipod 1.10 1353 Extent of metering of water connections 100% 0 04 Extent of Non-Revenue Water (NEW) 20% 10 155 Continuity of water supply 24 hours 10 246 Quality of water supplied 100% 90 1007 Efficiency in redressal of customer complaints 80% 50 3°8 Cost recovery in water supply services 100% 90 10°9 Efficiency in collection of water supply related charges 90% 60 190

Sewage management [Sewerage and Sanitation) —_1 Coverage of toilets 100% 90 10°2 Coverage of sewage network services 100% 0 03 Collection efficiency of the sewage network 100% 80 904 Adequacy of sewage treatmenfiapacity 100% 70 805 Quality of sewage treatment 100% 60 756 Extent of reuse and recyflg of sewage 20% 60 807 Efficiency In redressal of customer complaints 80% 60 708 Extent of cost recovery in sewage mement 100% 10 309 Efficiency in collection of sewerage chargg 9096 80 90



2 Efficiency of collection of municipal solid waste 100% 70 1003 Extent of segregation of municipal solid waste 100% 0 304 Extent of municipal solid waste recovered 30% 0 305 Extent of scientific disposal of municipal solid waste 100% 70 100

6 Efficiency in redressal of customer complaints 80% 50 7o7 Extent of cost recovery in SWM services 100% 70 1008 Efficiency in collection of SWM charges 90% 20 100

Storm Water Drainage1 Coverage of Storm water drainafltwork 100% 20 1002 incidence of water logging / flooding 0% 20 100

was; awaifiWr’Sfim’é'i‘f ' . V- . '- - - ,r -. tmsmfi‘ '- ; 1- . _ r - x -, , -1 Coverage of Water Supply (24 X 7) in all Public/Community 24)" YES

Toilets

2 Percentage of waste being processed scientifically“ 1m 1m

-MS_EXCEL_FORMAT-PG_Claim-2018-19‘...

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Jirania NPJirania NP

7":maSupplySenioes

Coverage of water supply connectionsPer capita supply of waterExtent of metering of water connectionsExtent of Non-Revenue Water (NRW) §

Continuity of water supply laboursQuality of water suppliedEfficiency in redressal ofcustomer complains

@flV

mM

.W

NH

Cast recovery in water supply servicesEfficiency in collection of water supply relaned charges

Sewage management (Sewerage and Sanitation)Coverage of toiletsCoverage of sewage network servicesCollection efiiciency of the sewage networkAdequacy of sewage treatment capacityQuality of sewage treatmentExtentofreuseandreqdingofsewageEfficienq in redressal of customer complaintsExtent of cost recovery inWmanagementEfficiency in collection ofsewerage charge iifi

iiiiii

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§s§§

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Watelhnagement

I-kxseholdlevelooverageofSolidWateMangementservios

Efficiency of collection of municipal solid wasteExtent of segregation of municipal solid wasteExtentofnuicipalsolidwasteremvered

Extent of scientific disposal of municipal solid waste in“

Effidencyhredressalofmstomercomplainu

ExtentofoostrecoveryinSWMservices

ON

EM

.W

NH

ED

NN

MM

DL

UN

H

smmmdswudgzu;MWmDrfinaae

Coverage of Storm water drainage networkInodemeofwaterloggm/"W'M

' 32‘ ...;

Imammmw

"they“I.ram-gm“

mm"m l?)

Scanned by CamScanner

Khowai MCKhowai MC


incidence of water logging / flooding

Coverage of Water Supply (24 X 7) in all Public/CommunityToilets

Percentage of waste being processed scientifically* 100%

5' Indicators MOHUANo. Benchmark


Water Supply Services1 Coverage of water supply connections 100% 92 1002 Per capita supply of water 135 Ipcd 25 503 Extent of metering of water connections 100% 0 304 Extent of Non-Revenue Water (NRW) 20% 10 155 Continuity of water supply 24 hours 3 56 Quality of water supplied 100% 80 1007 Efficiency in redressal of customer complaints 80% 70 808 Cost recovery in water supply services 100% 35 509 Efficiency in collection of water supply related charges 90% 70 8O

Sewage management (Sewerage and Sanitation) '1 Coverage of toilets 100% 90 1002 Coverage of sewage network services 100% 60 803 Collection efficiency of the sewage network 100% 70 904 Adequacy of sewage treatment capacity 100% 0 305 Quality of sewage treatment 100% O 306 Extent of reuse and recycling of sewage 20% 0 207 Efficiency in redressal of customer complaints 80% 70 808 Extent of cost recovery in sewage management 100% 0 309 Efficiency in collection of sewerage charges 90% 80 90



2 Efficiency of collection of municipal solid waste 100% 75 1003 Extent of segregation of municipal solid waste 100% 10 504 Extent of municipal solid waste recovered 80% 0 305 Extent of scientific disposal of municipal solid waste 100% 10 30‘

6 Efficiency in redressal of customer complaints 80% 60 807 Extent of cost recovery in SWM services 100% 0 308 Efficiency in collection of SWM charges 90% 30 50

Storm Water Drainage1 Coverage of Storm water drainage network 100% 60 802 0% 15 5

MS_EXCEL_FORMAT-PG_Claim—2018-19

/.

M- xecuuva OfficerCigtowai Municipal Council

Khowai. T ripura.

" “mm

SLB

Mohanpur MCMohanpur MC


Service Level Benchmarks5' Indicators MOHUANo. ‘ Benchmark


Water Supply Services1 Coverage of water supply connections 100% 90 952 Per capita supply of water 135 lpcd 90 953 Extent of metering of water connections 100% 04 Extent of Non-Revenue Water (NRW) 20% 55 Continuity of water supply 24 hours 66 Quality of water supplied 100% 100 1007 Efficiency in redressal of customer complaints 80% 50 558 Cost recovery in water supply services 100% 85 909 Efficiency in collection of water supply related charges 90% 90 95

Sewage management (Sewerage and Sanitation)1 Coverage of toilets 100% 87 902 Coverage of sewage network services 100% 5 103 Collection efficiency of the sewage network 100% 5 104 Adequacy of sewage treatment capacity 100% 5 105 Quality of sewage treatment 100% 5 106 Extent of reuse and recycling of sewage 20% 5 107 Efficiency in redressal of customer complaints 80% 80 858 Extent of cost rec0very in sewage management 100% 100 1009 Efficiency in collection of sewerage charges 90% 90 95



2 Efficiency of collection of municipal solid waste 100% 90 95

3 Extent of segregation of municipal solid waste 100% 40 454 Extent of municipal solid waste recovered 80% 82 85

5 Extent of scientific disposal of municipal solid waste 100% 25 30


7 Extent of cost recovery in SWM services 100% 82 848 Efficiency in collection of SWM charges 90% 82 84

Storm Water Drainage1 Coverage of Storm water drainage network 100% 85 902 Incidence of water logging / flooding 0% 20 10

For the Performance Grant of 2018-19 : SLB Status of 2017-18

1 Coverage of Water Supply (24 X 7) in all Public/Community 24)" NOTorlets

2 Percentage of waste being processed scientifically‘ 100% 100

MS_EXC_EL_FORMAT-PG_CIaim-2018-19 Mona-1pm. Trlpure (W). SL8

Melaghar MCMelaghar MC

For the Performance Grant of 2018-19 __

Mol-lUA

indicators BenchmarkStatus 2017-18 Target 2018-19

Water Supply Services1 Coverage of water supply connections 100% 80 85

2 Per capita supply of water 135 lpcd 70 80

3 Extent of metering of water connections 100% 50 35

4 Extent of Non-Revenue Water (NRW) 20% 20 20

5 Continuity of water supply 24 hours 3 5

6 Quality of water supplied 100% 100 100


8 Cost recovery in water supply services 100% 80 100

9 Efficiency in collection of water supply related charges 90% 75 90

Sewage management (Sewerage and Sanltation)1 Coverage of toilets 100% 95 95

2 Coverage of sewage network services 100% 20 20

3 Collection efficiency of the sew‘age network 100% 70 70

4 Adequacy of sewage treatment capacity 100% 25 25

5 Quality of sewage treatment 100% 90 90

6 Extent of reuse and recycling of sewage 20% 20 20

7 Efficiency in redressal of customer complaints 80% 8O 80

8 Extent of cost recovery in sewage management 100% 70 100

9 Efficiency in collection of sewerage charges 90% 90 90



2 Efficiency of collection of municipal solid waste 100% 90 95

3 Extent of segregation of municipal solid waste 100% 85 100

4 Extent of municipal solid waste recovered 80% 80 80



7 Extent of cost recovery in SWM services 100% 30 50

‘ 8 Efficiency in collection of SWM charges 90% 15 30

‘ Storm Water Drainage1 Coverage of Storm water drainage network 100% 75 100

‘= 2 Incidence of water logging / flooding 0% 20 0

FM mm a emu; ‘ _ ”' " ' ' " s j’isgazus 9&291751859'; ' i ’ ' "

1 Coverage of Water Supply (24 X 7) in all Public/Community 24x7 YES

Toulets

2 Percentage of waste being processed sclentifically‘ 100% 36

*% amount of waste that is disposed in landfills that have been designed, built,

operated and maintained as per standards laid down by Central agencies. This extent

of compliance should be expressed as a percentage of the total quantum of waste

disposed at landfill sites, including open dump sites.($ource: Handbook ofService

Level Benchmarking, MoUD, 60!, Pg 66)

cd)3 931°: our

N Melaghar_PG_Claim-2018-19 (1) w WW”; 3 \“6W3 a0i\a\a'$2.9

Jurilllldl'y

Ranirbazar MCRanirbazar MC

the? ', " ' 2013419

HoHUAInfllnntors- finch" _ m-al'lt

Serums =of water ' connections

For of wateruf of water connectionsof Non-Heuenue Water

of water.of water

in redressal of customerin water services

in coil-action of water relatedand

mm

um

ma

wu

w

of toiletsof network senrices

of the networkof treatment

of treatmentExtent of reuse and of

in redressal of customerExtent of cost in '

in collection of

waste Management

1I34557

.B9

level Lovemge oi Solid WasteMam

of collection of munlclnal solid

Extent of segregation of municipalsolbd wasE

Extent of solld waste recovered

Extent ofsdentific dlsposal of municipal solid m

Efficiencyjn mores-sol of customer comnilaints'Extent-of oust in SWM sen-Ices .

in collection ofEWMWater

of Storm water net-work.

of water I flooding— I.

of wmi Supply {24-3 3'] ln all Publiliitm

Fencnntafgeg‘mafie: n'eirtg-prooemd-sderrfifimlr

ntéjto'eijoanifinnnjchim—Episifi *

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50-30

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Target: 21118—15.

Santirbazar MCSantirbazar MCii

For the Performance Grant of 2018-19 1 I

MoHUA and“ Level Benchmarks

Indicators BenchmarkStatus 2017-18 Target 2018-19

Water Supply Services1 Coverage of water supply connections ‘ 100% 37 452 Per capita supply of water 135 lpcd 135 1353 Extent of metering of water connections 100% 0 04 Extent of Non-Revenue Water (NRW) ‘ 20% 29 205 Continuity of water supply 24 hours 24 246 Quality of water supplied 100% 100 1007 Efficiency in redressal of customer complaints 80% 75 858 Cost recovery in water supply services 100% 25 359 Efficiency in collection of water supply related charges 7 90% V 35 45

Sewage management (Sewerage and Sanitation)1 Coverage of toilets j 100% 50 602 Coverage of sewage network services 100% ‘ 0 103 Collection efficiency of the sewage network r 100% 0 104 Adequacy of sewage treatment capacity 100% 0 105 Quality of sewage treatment 100% 0 l 106 Extent of reuse and recycling of sewage V 20% 0 107 Efficiency in redressal of customer complaints - 80% 0 108 Extent of cost recovery in sewage management 100% 0 l 109 Efficiency"In collection of sewerage charges 90% 0 10



2 Efficiency of collection of municipal solid waste V 100% 60 70

3 Extent of segregation of municipal solid waste 100% 0 104 Extent of municipal solid waste recovered 80% 7O 80


6 Efficiency in redressal of customer complaints 80% 45 557 Extent of cost recovery in SWM services 100% 0 108 Efficiency in collection of SWM charges 90% 0 10

Storm Water Drainage1 Coverage of Storm water drainage network 100% 6 f 122 Incidence of water logging / flooding 0% 0 0

For the Performance Grant of 2018-19 : SL8 Status of 2017-18

1 Coverage of Water Supply (24 X 7) in all Public/Community 24x7 YESTmlets

2 Percentage of waste being processed scientifically‘ 100% 0

i cutive Officer

na‘iCouncil

Santirbazar South Tripun

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