Trigyn’s Enterprise Content Management

&Managed Services

July, 2012

Presentation Contents

Trigyn’s ECM Capabilities

Documentum Solution Case Studies

Treaty Management & Publishing (TSIPS)

Document Management & Collaboration (uniDocs)

Correspondence Management (Smart Office)

Additional ECM Case Studies (SharePoint, BPM, Digitization)

Managed Services Case Studies

Trigyn Differentiator

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This presentation is shared with the understanding that the contents will not be divulged to any third party nor published, without the prior written consent of Trigyn.

25 Years Proven track record in providing innovative IT Solutions & Services

1000+ Employees committed to achieving vision and value creation

Compliance to Quality standards - CMMI L3 & ISO 9001-2008

Services delivered in over 16 countries (includes UN Missions & Field Offices)

Esteemed clientele of Fortune 500 Companies, Public Sector (US State

Governments) and World Governmental Organizations (UN and its agencies)

Strong workforce of IT Professionals with expertise in Technologies, Domains,

Quality Processes and Project Management.

Mission Statement :

”To ensure Customer Satisfaction by adding value and be recognized for the superior overall experience offered to our customers”  

Trigyn at a glance

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Certification, Accreditation & Partnership

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Trigyn – Microsoft Partnership

Highlights Gold Competency Partner since 2007 Featured in Microsoft Partner Guide – Public Sector 2012 Competencies

Gold Digital Marketing (SharePoint 2010), Portals & Collaboration, Content Management, Search, Software Development, Web Development, Business Intelligence

Microsoft Certifications Total Count - 40 (MCAD, MCSD, MCTS, MCPD, MCSA, MCSE, MCITP) SharePoint 2010 – 15 (MCPS,MCNPS,MCTS,SA)

Customer Satisfaction (CSAT) Official Results – Overall Very Satisfied

Microsoft Partner Benefits Technical Advisory, MCS, Practice & Solution Accelerators Licensing Benefits Online Trainings

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Trigyn – EMC2 Partnership

Highlights Information Intelligence Group Partner Largest Documentum Implementation for United Nations Treaty

System Core Competencies

Architecture (Technical, Solution and Information) Configuration and Setup of Documentum Environment, Customization of Webtop, Publication of Content Solutions using xCP (Forms Builder, Process Builder, Taskspace), Content Transformation Services, Content Migration and Upgrade

Documentum Certified Professionals Practice and Solution Accelerators EMC Partner Benefits

Support Forum Technical Advisory Trainings Evaluation of new products/components

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Trigyn’s EMC2 Competency Matrix

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EMC Documentum Product Suite

Documentum Project Management *****Architecting Documentum Applications *****xCelerated Composition Platform (xCP) ****WebPublisher ***xPlore ****Webtop Customizations (WDK) *****Documentum Administration *****Content Transformation Services ****Print Control Services ****PDF Annotation Services ****My Documentum Offline ****Documentum Reporting Services (DRS) *****Migration and Upgrade *****Archive Services for SAP ****Records Manager ****Integration with Open Source *****

Enterprise Content Management Capabilities

Solution Offering

Portals & Collaboration (Intranet, Extranet, Public Website)

Knowledge Management Document & Records

Management Web Content Management Business Process Management

& Workflow applications Migration, Integration with SAP

ERP, Lotus Notes Custom Development &

Central Administration

Solution Approach

Project Planning, Execution Methodology

Practice Accelerators & Architecture Assessment

Business Analysis Logical Architecture Development, Staging

Environment Setup Prototyping, POCs Iterative Development, Testing & Quality Assurance

Consulting Services

Enterprise Portfolio Assessment ECM Strategy & Roadmap Solution Architecture Information Architecture ECM – Quick Wins Document Management & Best Practices Information Security Training

Staff Augmentation Onsite resources Dedicated off-shore development teams Contract to Hire Specialized Consulting

Quality Assurance

Processes & Guidelines Functional Testing Unit, System & Integration

Testing Website Optimization &

Performance testing Trigyn Confidential

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Trigyn ECM Capabilities

Highlights Established Center of Excellence ECM Consulting - Architecture assessment and implementation

roadmap 4 Sr. Documentum Specialists with over 8 years of experience in

various EMC products. Over 50 resources on various ECM implementation projects Over 8 projects on EMC2 Documentum, with largest Documentum

implementation for United Nations (Office of Legal Affairs) Over 12 projects on Microsoft SharePoint (2007, 2010) Competence in Architecture (Information, Solution and Technical) Integrated Project Management and Business Analysis Training on SharePoint and EMC2 Documentum Focused Line of Business

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TSIPS (Treaty Section Information & Publishing)Client Concerns & Business Challenges Lack of support for legacy system, Need for architecture and guidance for migration &

enhancements Lack of in-house expertise on EMC2 Documentum Offshore development

Solution Approach Architecture assessment and implementation roadmap Dedicated team at offshore, Business analysis at onsite Quick wins with migration using custom module Prototypes on integration & workflow scenarios Upgrade path for Documentum (4.1 to 5.3, 5.3 to 6.6) Setup up development & staging environments UAT, Lessons Learnt for each milestone phases

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TSIPS (Treaty Section Information & Publishing)Execution Methodology Onsite-offshore development, maintenance & support Architecture and planning Agile Iterations for development and testing Integrated Project Management with Digite – Scheduling, Issue

Tracking & Resolution, Change Management, Configuration Management, Deployment & Release schedules

Maintenance and Production support

Highlights Centralized repository for legal instruments ( 1 million plus, in 6

languages) Improved productivity and efficiency for Publishing lifecycle Increased cost benefits without compromise on skills and quality Effective web content management and search platform for Treaties

& Actions Template-based generation of key artifacts (e.g. UNTS Reports,

Registration letter, MEMO etc.) Publication using Adobe, Aspose third party products

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uniDocs - Document Management & Collaboration

Business Need A reusable framework on Documentum Enforce standards and policies defined by ECM governance body Centralized repository for shared drives and unstructured data

Trigyn’s Solution Business analysis and stakeholder buy-in Architect, design and develop the solution framework Reusable framework

TechnologyDocumentum 6.5 SP3, Webtop 6.6, DA 6.5 SP2, BOCS 6.5 SP3, Collaboration Services, Import manager 6.5, Indexing Server, Composer 6.6, Captiva InputAccel 6.0 SP1.

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SmartOffice - Correspondence Management

Business Need A management information system to automate the

correspondence between various departments in the Office of Secretary General

Institutional knowledge base for all future correspondences Intuitive User Interface

Trigyn’s Solution Onsite-offshore execution model Design and develop the solution proposing best-fit Documentum

xCP products Agile methodology Reusable framework

TechnologyDocumentum 6.5 SP3, TaskSpace 6.6, Forms Builder 6.6, DA 6.5 SP2, Index Server, Composer 6.6, Process Builder 6.5 SP3, Process Integrator 6.5 SP3, BAM 6.5, Captiva InputAccel 6.0 SP1.

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Knowledge Management & Collaboration Platform

for UN Women

•Trigyn is designing and developing a feature rich, user friendly and better organized knowledge platform (replacing existing intranet and share drives); with basic networking and collaborative capabilities; pilot workflows; and the overall architecture, governance structure and roles and responsibilities. The phased approach will include implementation of MySites and Collaboration, Enterprise Search in addition to department specific business processes and workflows.

•Trigyn proposed the use of SharePoint 2010 as an integrated enterprise platform for the new Intranet and Extranet. The client has shown keen interest in using SharePoint 2010 Internet presence architecture for their public website as well. Trigyn is executing the project using its proven onsite-offshore model. Microsoft Consulting Services is providing guidance and review on the project artifacts & deliverables like Information Architecture, Deployment Plan etc.

SharePoint 2010 as Enterprise Content Management

for UNCTAD

•Trigyn is involved in the end-to-end solution, design and implementation of SharePoint 2010 as an enterprise content management platform covering intranet, extranet and public website (multi lingual). Trigyn is collaborating with client IT team to identify, streamline the various business processes and workflows around document management & publications. SharePoint 2010 will be used as enterprise search platform for various file shares, intranet and public sites. Trigyn plans to leverage the meeting workspaces & collaboration to encourage effective outreach and communication.

•Trigyn presented the business case for the adoption of Microsoft SharePoint 2010. The workflows being implemented streamline and automate the current manual business processes.

• http://www.unctad.org/

•http://www.unctadxiii.org/

SharePoint 2010 based Intranet

•The Intranet is being enhanced and redesigned using Sharepoint 2010 ECM platform to offer a more collaborative, knowledge management platform for staff spread across regions and country offices. The new intranet shall serve as a central access point for corporate business processes, services, and policies (rationalized Intranet), in addition to incorporating requirements from various stakeholders and business units

•Trigyn worked on branding, Look and feel, creating custom webparts, features, customizations, migration to Sharepoint 2010 and support

Case Studies – SharePoint 2010

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SharePoint 2010 – Agile Point Integration

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Intuitive, User Friendly

Effective Tracking & Collaboration

Notification and Reports

Digitization & Records Management

Solution for UNMIN (Digitization of Electoral Forms)• Automatic scanning and digitization of paper documents using

InputAccel. • Quality control by separating the user tasks for scanning and

checking documents. • Automatic indexing by dynamically capturing document metadata. • Search of metadata and content of scanned documents, enabling

improved data mining and information management, and capability to locate and retrieve documents.

• Compliance with enterprise standards of Information Management from implementing the Peacekeeping File Classification Schema (PK FCS).

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Digitization & Records Management

DAS (Digital Archiving Solution) was designed to export the updated metadata from scanned documents to the document repository in SharePoint. The system is integrated with MC Captiva Input Accel 6.0 to support scanning and routing of the documents to the appropriate folder in the SharePoint repository. Provides automatic creation of ARMS-compliant metadata naming

conventions in the system when the documents are digitized. Provides better navigation of the content stored in the system. Better user access and role management. Automatic Email sent to the user based upon the expiry date of the

document in the system.

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Digitization Vendors:

Managed Services

Managed Services: Onsite support services that can range from 8hrs shift to 24x7, depending on the customer requirements

Service Desk / Incident Support: Call logging / raising incident tickets.

Desktop, Laptops, Peripheral Support: End User Support Server Management: L1, L2 support as per customer needs, SLAs. Network Management: L1, L2 support as per customer needs,

SLAs. Vendor Management: Warranty / AMC maintenance of all the IT

equipment on behalf of customer. Asset Management: Management of change of /in IT Assets. Software / Application Management: Troubleshooting / fixing the

issues related to Software and Applications. Tools: HP-OpenView, IBM Tivoli, CA NMS, Nagios, SolarWinds

Case Study - Managed Services

• 7 year multi-million dollar contract for a World Governmental Organization

• Sole provider of skilled IT and ICT consultants • Services across multiple locations, including the Mission Offices,

Headquarters in North America, Brindisi (Italy), Entebbe (Africa) and Valencia (Spain).

• Dedicated team at Mumbai development center.

Job DescriptionsInformation Technology - 47%

1. Information Technology Technician 2. Lotus Notes Administrator Technician 3. Lotus Notes Developer Technician 4. Local Area Network (LAN) Technician 5. Wide Area Network (WAN) Technician 6. Application Administrator 7. Web designer 8. Web developer 9. Linux/UNIX Systems Administrator10. Cabling Technician

Communications - 50%

11. Broadcasting Transmission Technician 12. Ericsson PABX Telephone Technician 13. Broadcasting Studio Technician 14. Satellite Communication Technician 15. VHF/UHF and HF Communications Technician16. Rigging Technician

General - 3%17. Billing assistant18. Team leader (Administration)19. Secretarial Assistants20. Green Energy Consultants

Trigyn Value Add

• Smooth Transition• Resource

Scalability from 150 to 450+

• Reliability & Adherence to SLAs

• Responsiveness

Managed Services – Global Deployment

• Network certifications: CCNA/ CCNP/ CCIE

• System Certifications : RHCE, SCSA, SCNA, MCSE, MCSD

• Database certifications : OCP, OCA, MCDBA

• Security certifications: CISSP, CISA

• Process certifications: ITIL, Six Sigma

• Architecting skills: J2EE, MICROSOFT, TOGAF

• Specialized Consulting: Disaster Management & Recovery, e-Governance, Information Security

40%

47%

13%

Upto 5

5 to 12

Above 12

YEARS OF WORK EXPERIENCE

Team Strength : 450+

Case Study - Remote Infrastructure Support

Messaging Infrastructure Support to World Governmental Organization remotely for 160 Country Offices, which covers –

Sun One Directory Server Sun One Messaging Server 5.x (MS Outlook as client) Sun One Calendar Server 6.0 (Client – browser interface, MS Outlook

Connector) Symantec Mail Security Gateway for SMTP Gateway LYRIS Technical Support Migration from Sun One to Microsoft Exchange in over 80 Offices Microsoft Exchange Server 2007 Technical Support (Option 3) 

Approximately 15,000 users (20,000 mailboxes), of which approximately 12,000 email users are from the country offices.

User base – Approx. 10K are staff and the rest are external (e.g., government officials, contractors, former staff). 

  24 x 7 Support is provided by any of the 3 channels as - 

• Mail, Skype Chat, VoIP Phone

Trigyn Value Add

• Responsiveness• Optimum Resource

Utilization• Deliver MORE for Less Without Significant Increase in cost

Trigyn Differentiator

Clients can benefit from Trigyn’s key strengths governed around -

Domain knowledge

Best practices and solution accelerators

Partnership approach

Resource depth

Successful delivery of all ECM Engagements with proven track record

Passion to excel and innovate

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Best Practices – Integrated Project Management Trigyn has implemented an integrated project management tool called Digite. This is also been shared with few customers focal points to ensure transparency and better coordination.

This is used by projects across Trigyn for effectively executing, monitoring and controlling the project by synchronizing schedule.

Process templates adhering to ISO 9001 and CMMi processes

Dashboards with snapshot on schedule, effort, project metrics for oversight by Senior Management, Software Engineering Process Group (SEPG) and Software Quality Assurance Group (SQAG)

Centralized repository for all project related artifacts, documentation including risk plan, configuration management, test plan and audits

Timesheets, Defect Management, Issue Tracking & Change Management for work packages

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Coming together is a Beginning, staying together is Progress, and

working together is Success. ~ Henry Ford

Client Feedback …

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Thank You

Coming together is a Beginning, Staying together is Progress, andWorking together is Success.

~ Henry Ford

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