11 November 2013

Did You Know? • Triangle Services is excited to announce the addition of

another company under the Triangle umbrella of companies with the strategic acquisition of Content Critical Solutions, a leading provider of technology solutions, process outsourcing and production services.

• Triangle Services is pleased to announce the recent addition of Apple to our Manhattan customers.

• Triangle Services would like to congratulate Chris Weaver, a mechanic in our California operations, who was recently promoted to Chief Petty Officer in the U.S. Naval Reserves.

• Congratulations to Frank Gunn, Interline Administration Manager at JFK, who recently welcomed his seventh grandchild to the world, with the birth of grandson Paul.

• Special congratulations to the corporate office building’s very own all-around handyman Ramon Tavares who recently became a U.S. citizen.

• A warm welcome goes out to Dan Goodwin, an addition to the branch management team in the Columbus, OH region, and new Route Manager for Northern California and Nevada, Ralph Creech.

• Jasmine Sanchez, Accounting Administrative Manager in our Sun Valley, CA office, recently debuted in a community theatrical event located in the San Fernando Valley. This fall event was a fundraiser to restore tombstones to help preserve history in one of the oldest abandoned cemeteries in the area. Jasmine is currently attending Los Angeles Mission College and working on a major in Performing Arts. Congratulations Jasmine and thank you for sharing!

• Director John Ruppel has been promoted to Vice President of Support Services. Congratulations John!

• Branch Managers Ryan Drake and Jon Martini have been promoted to Regional Branch Managers of the Central and Northwest Regions, respectively.

• We’d like to welcome Nelson Breuer and Curtis Smith, new Branch Managers for the Oakland, CA and Chicago, IL areas, respectively. Welcome! We are happy to have you on our team!

• Triangle Services wishes everyone and their families a safe, happy and healthy holiday season!

Triangle Launches JFK Operations for LATAM On August 1, 2013, the Triangle team returned to providing ground handling operations at John F. Kennedy International Airport (JFK) with service to the LATAM Group, the result of a merger between LAN Airlines and TAM Airlines. LATAM is one of the largest, most reputable and successful alliances in the airline sector, representing two accomplished organizations working with an airline network of cites mostly located in the western hemisphere. The month of September was quite successful operationally. The Triangle team quickly earned its mark with multiple consecutive days for on-time performance during the month of September. With conditions such as itinerary changes, onboarding of new personnel, and the permitting process for equipment, Triangle displayed excellent teamwork to deliver as promised. This performance, which was well-received and commended by our customer, was led by both veteran and newly hired Triangle service professionals. Paramount to Triangle’s success was the unwavering support of seasoned dedicated service professionals from our operations at Miami International Airport (MIA) that gave their best efforts in our successful transition and implementation of support services for LATAM. Special thanks to MIA’s finest, including Alberto Cordeschi, Jean Laurenceau, and Carlos Martinez. The trio’s visit and support to the JFK operations has paid high dividends, as Triangle has received considerable acknowledgment from our customers. Congratulations to all involved! Thank you for your hard work and dedication.

Albert Cordeschi, Carlos Martinez and Jean Laurenceau

Ramp Handling Contracts Extended at Boston-Logan During the past few months, Triangle has been actively pursuing contract extensions for our ramp handling contracts at BOS. We are

pleased to announce the ramp service contracts for Icelandair, Cabo Verde, and Sun Country Airlines have all been extended. Long-term contract extensions provide Triangle with a strong base from which to pursue new business opportunities. Executive Vice President of Aviation Services, Ray Rieder, told us this recognition is one of “excellent performance by the BOS ramp handling team, which is headed by Eirika Gudjonsdottir.

Regional Branch Manager Ryan Drake recently received a request from our neighbors at the nearby FedEx SmartPost facility in Columbus, OH, which is located behind the LCK FedEx Express facility. Ryan sent two of our Branch Managers, Chris Mullens and Jason Scaggs, from LCK to respond to the call. Chris and Jason successfully provided training to FedEx Maintenance Technicians on a real-time down piece of equipment. Some training points that Chris and Jason reviewed and assisted with included:

Smart Move for FedEx SmartPost

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Bill Miller: From TPA to IND

We are pleased to announce that Bill Miller, Quality Assurance Administrator at Tampa International Airport (TPA) since 2006, was recently promoted to Branch Manager, managing the janitorial contract at the Indianapolis FedEx facility. While working at TPA, Bill was instrumental in helping to build an excellent quality assurance program, develop training protocols for the different job functions, and establish a more effective equipment maintenance program. Bill has a reputation for always being willing to help fellow Dedicated Service Professionals, and goes above and beyond on a regular basis. Additionally, Bill was a “go to” resource during our nationwide CIMS and CIMS-GB Certification process, as well as enforcing various green cleaning standards at the airport. A little known fact about Bill is that he is a secret pet sitter, regularly taking care of TPA Branch Manager Michael Coleman’s pets whenever he was out of town. Bill will be missed by his coworkers at TPA but everyone is ecstatic for him that he is finally back in Indianapolis, where he is originally from. Congratulations Bill!

• Centerline belt measuring and cutting • Clipper/lacer use, faceplate changes, adjustments and maintenance • Proper belt cutter use, maintenance and operations • Belt tracking – centering rollers and proper tracking technique • Identifying issues in a belt that has tracking problems • Tips and tricks for pinning a conveyor belt to reduce downtime • Dutchmans – why we don’t use anything less than 25 feet • Take ups – rollers and gravity • Clipper lacing and pin sizes

The downed conveyor has two Dutchmans installed with no downtime to the facility. Triangle’s new friends were very pleased with receiving this training and support. Thank you to all involved as you’ve proven once again that Triangle delivers as promised!

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Delivering as Promised in New York City

Triangle Services recently received a letter of appreciation from our customer Bristol-Myers Squibb about the janitorial services we provide them in a New York City high-rise building. The customer letter reads as follows: The Facilities Crew would like to say Thank You for the great work you always do, but especially being there for us during our audit. When the auditor did the walkthrough there were no findings. He was definitely looking around checking but it seems he also had a great interest in checking the level of cleanliness, which he was very pleased [with]. With us trying to provide the necessary paperwork (you guys were a big help with that) that was required and going over other service items, YOU ALL made the tour the easiest part of the audit. Please thank Dora [Vizaino] as well! I thanked her but I think it would mean a lot more to her if it came from you. GUYS – We just want you to know that your hard work during the course of the year does not go unnoticed.

From left to right: Avdo Djokovic, Day Manager; Customer; Dora Vizaino; Abedin Mustafoski; Night Manager

So Long ‘Bus Shelter Tom’ After thirty-three years, Tom Harmon, also known as, “Bus Shelter Tom,” will be retiring in March 2014. Although he’s hinted about retiring for the past fifteen years (and those in the ShelterClean Office have laughed at that threat), it is really going to happen—the dedicated service professional who has been crying wolf is leaving us. Tom’s resourcefulness, common sense, and knowledge, especially in the history of our bus shelter maintenance programs, are truly going to be missed and cannot be replaced. We’re all going to miss his Vietnam War stories and his quirks, such as taking lunch at exactly the same time every day or having pizza every Friday night. Tom is also known to get anxious if his routine changes ever so slightly, and will complain for hours on end, but he always comes through and gets the job done! To celebrate Tom’s final months with us, some of our ShelterClean team in California took him on a weekend camping trip to Lake Silverwood in the San Bernardino Mountains. We knew it was early but figured it would be too cold closer to his actual retirement date in February. Tom had a chance to show off his camping trailer on the trip. Most people just buy a camping trailer fully equipped and ready—not Tom. He purchased a hauling trailer and equipped the inside himself, adding a small kitchen and shower with a tankless water heater. This is the type of resourcefulness and initiative Tom has used on-the-job for the past thirty-three years. These qualities, along with his nice-guy personality and ability to get along with everybody, will be missed. Tom Harmon is an institution in the Los Angeles bus shelter program, and is the very essence of “ShelterClean.” We hope he will look back with fond memories of us and ride off onto the sunset knowing that he positively impacted a lot of people since his hire in March 11, 1980. Thank you Tom!

Showing Some Seasonal Spirit!

Hazard Communication: GHS Training Deadline According to the U.S. Secretary of Labor Hilda Solis, “exposure to hazardous chemicals is one of the most serious threats facing American workers today.” In an effort to make it safer for workers, such as our Dedicated Service Professionals, OSHA’s Communication Standard has been revised to improve quality and consistency of hazard information. In order to ensure chemical safety in the workplace, information about the identities and hazards of the chemicals must be available and understandable to workers. OSHA's Hazard Communication Standard (HCS) requires the development and dissemination of such information. Major changes to the Hazard Communication Standard • Hazard classification: Provides specific criteria for

classification of health and physical hazards, as well as classification of mixtures.

• Labels: Chemical manufacturers and importers will be required to provide a label that includes a harmonized signal word, pictogram, and hazard statement for each hazard class and category. Precautionary statements must also be provided.

• Safety Data Sheets: Will now have a specified 16-section format.

For members of the site/branch management teams, it is your responsibility to ensure all employees understand the hazards associated with the use of any and all chemicals that are used in the workplace. This is achieved by providing training and ensuring that all SDS/MSDS are present on site. As a user of the chemicals it is YOUR responsibility to use all chemicals in accordance with training and information contained on the SDS/MSDS. All employees must receive training on these new GHS standards by the end of November of this year. Your safety department has previously released several training documents to complete this training. If you feel you need additional resources to aid in the training of all employees, contact the safety department (317-850-6642) ASAP to request additional material. Ensure that this training is documented, and that the documentation states that the new GHS requirements were covered as a part of the annual, Hazard Communication training.

Outstanding Service in Tampa In mid-October, Luz Bernard, a custodian at Tampa International Airport (TPA), was singled out by a passenger who called the airport to complement Luz on the cleanliness of the restroom she was responsible for. In the passenger’s own words, “She’s extremely nice, and the restroom was immaculate!” The passenger was so impressed with Luz and the quality of her work that she felt compelled to contact the airport. TPA custodian Christina Vargas has also been recognized for standing out from the crowd. Christina recently found $310 and immediately turned in the funds to the airport. Her quick actions resulted in the passenger being reunited with his money before his departure. When the pleased passenger offered Christina a reward for her efforts, she refused saying, “I am just happy that you got your money.” Congratulations to these two ladies for truly exemplifying our Core Values!

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Luz Bernard and Christina Vargas