A STUDY ON REGISTER USED BY FRONT OFFICE EMPLOYEES

IN BALAVA HOTEL MALANG

THESIS

TRI LESTARI

201510100311135

ENGLISH LANGUAGE EDUCATION DEPARTMENT

FACULTY OF TEACHER TRAINING AND EDUCATION

UNIVERSITY OF MUHAMMADIYAH MALANG

2019

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A STUDY ON REGISTER USED BY FRONT OFFICE EMPLOYEES

IN BALAVA HOTEL MALANG

THESIS

This thesis is submitted to meet one of the requirements to achieve

Sarjana Degree in English Language Education

TRI LESTARI

201510100311135

ENGLISH LANGUAGE EDUCATION DEPARTMENT

FACULTY OF TEACHER TRAINING AND EDUCATION

UNIVERSITY OF MUHAMMADIYAH MALANG

2019

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MOTTOS AND DEDICATIONS

Indeed, God will never burden any soul beyond its power.

(Q. S. Al-Baqoroh: 286).

After the entire struggle you have done, and after all the hell you have been through,

there is a success.

(David Cook)

This thesis is dedicated to all people who always pray and give support in

Finishing this thesis, they are:

1. My endless love, Ayah and Ibu who always have honest sincerity to grow me

up, educate, accompany and pray for me until getting success, their support

for me at all until I can accomplish this thesis.

2. My Lovely Sisters (Eni and Dwi). Thanks for your love, support, pray and

advice, so I am better than before.

3. My grateful advisor Dr. Sri Hartiningsih, M.M, and Laela Hikmah Nurbatra,

M.A., M.EdLead for the inspiration, patience and great guidance that help me

throughout this thesis.

4. My beloved campus University of Muhammadiyah Malang.

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A STUDY ON REGISTER USED BY FRONT OFFICE EMPLOYEES

IN BALAVA HOTEL MALANG

ABSTRACT

Nowadays, language is part of human subject that development in language and

society, which is called sociolinguistics. One of language variation in sociolinguistics

is register. Register is a kind of language used by groups of people in different way

of speaking such as in the fields of sports, social media, television, and journalism.

Not many people used register in their daily life.

This study is about what are the register used of front office employee, it is also

explain about what are the meaning and the reason of front office employee to use

the register. The research objective are to identify and to discover the register used

by front office employee in the Balava Hotel Malang along with the meaning and the

reason of using it.

The research method of this study was qualitative descriptive design. It was

because the aim of this research was to investigate and analyze the register. So that,

the research subject of this study were two senior employees of front office in the

Balava Hotel Malang that have been working for four years. Observation and

interview were chosen as the technique to collect the data. For the instrument, this

study used field note observation, recorder and interview guide.

This study found thirty registers, such as; advance deposit means guarantee the

guests reservation that mostly via telephone, incognito means there is a request from

the guest to keep secret the guest identity from anyone who asked, room occupied

means the number of room that has been occupied by the guest who already check-

in, room house use means the room that only used for the hotel staff. Moreover, there

were two reasons why front office used those register. First, because it was rule made

by Hotel Management. Second, register can help the employee to communicate with

other employee are more practical and handily.

Keywords: Balava Hotel, Front Office Employee, Register

Advisor I, The researcher,

Dr. Sri Hartiningsih, M.M. Tri Lestari

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ACKNOWLEDGMENTS

All praises belong to Allah SWT the Most Almighty and Most Merciful who

has given me unremarkable blessings, so that I can complete this thesis with the title

“A Study on Register Used by Front Office Employees in The Balava Hotel Malang”.

Without that, it is impossible for me to finish this thesis.

Firstly, I would like to express the deepest gratitude to the first advisor Dr. Sri

Hartiningsih, M.M, and the second advisor Laela Hikmah Nurbatra, M.A., M.EdLead,

for their guidance, worthy advices, motivation and help to revise the mistake during

the entire process of writing the thesis.

Nobody has been more important to me in pursuiting this research than the

members of family, especially both my parents Mugni and Asmiati whose love,

guidence, inspiring people to do the best in every single chance whatever I pursue.

They are the ultimate role models.

The last but not least, I would like to thank to all of English Language

Education Department lecturers for the best years in my life, all of students of small

class F ELED 2015, and my beloved friend Novia Anggi for their support,

encouragement, love, care and pray, so that I can finish this thesis. Hopefully Allah

SWT will give them in return all of the good things that have been given to me.

Malang, 13rd July 2019

Tri Lestari

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TABLE OF CONTENTS

Approval ......................................................................................................... i

Motto and Dedications .................................................................................... iii

Letter of Authenticity ...................................................................................... iv

Abstract .......................................................................................................... v

Acknowledgement .......................................................................................... vi

Table of Contents ............................................................................................ vii

CHAPTER I: INTRODUCTION

1.1. Research Background ......................................................................... 1

1.2. Research Problems ............................................................................. 2

1.3. Research Objective ............................................................................. 3

1.4. Scope and Limitation .......................................................................... 3

1.5. Research Significance ........................................................................ 3

1.6. Definition of Key Terms ..................................................................... 4

CHAPTER II: REVIEW OF RELATED LITERATURE

2.1. Sociolinguistics .................................................................................. 5

2.2. Speech Community ............................................................................ 5

2.3. Language Variation ............................................................................ 6

2.3.1 Dialect ...................................................................................... 7

2.3.2 Slang ......................................................................................... 7

2.3.3 Jargon ....................................................................................... 8

2.3.4 Style .......................................................................................... 8

2.3.5 Register ..................................................................................... 8

2.4. Types of Register ............................................................................... 9

2.4.1 Formal Register ......................................................................... 9

2.4.2 Informal Register ...................................................................... 10

2.4.3 Over Formal Register ................................................................ 10

2.4.4 Motherese ................................................................................. 10

2.4.5 Reporting Register .................................................................... 11

2.5. Front Office ........................................................................................ 11

2.6. Sections of Front Office Department .................................................. 12

2.7. Balava Hotel....................................................................................... 12

CHAPTER III: RESEARCH METHOD

3.1. Research Design ................................................................................. 13

3.2. Research Subject ................................................................................ 14

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3.3. Data Collection .................................................................................. 14

3.3.1 Technique and Instrument ......................................................... 14

3.3.2 Procedure .................................................................................. 15

3.4. Data Analysis ..................................................................................... 16

CHAPTER IV: FINDINGS AND DISCUSSION

4.1. Findings ............................................................................................. 17

4.1.1 The Register used by Front Office Employees in

Balava Hotel Malang ................................................................. 17

4.1.2 The Meaning of Register Used by Front Office Employee in

Balava Hotel Malang ................................................................. 19

4.1.3 The Reason of Front Office Employee Using those Register ..... 21

4.2. Discussion .......................................................................................... 22

CHAPTER V: CONCLUSION AND SUGGESTIONS

5.1. Conclusion ......................................................................................... 24

5.2. Suggestion .......................................................................................... 25

REFERENCES ............................................................................................... 26

APPENDICES ................................................................................................ 29

LIST OF APPENDIXCES

1. Field Note Observation ........................................................................ 29

2. Interview Result ................................................................................... 31

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