A Full Service Collection Agency specializing in the

Recovery and Managementof Your Accounts Receivables

“A Responsible Revenue Recovery Company™”

NATIONAL RECOVERY AGENCY

NATIONAL RECOVERY AGENCY

2491

Pax

ton

Stre

etH

arris

burg

PA

171

11

Phone: 800.360.9953 Fax: 800.860.9954

www.nragroup.comsales@nationalrecovery.com

Our Services...NRA offers unique collection services which are among the most professional and comprehensive in the industry. We offer a wide-range of services.

• Consulting Services• Litigation on bad debt• On-line Skip Tracing• Credit Bureau Reporting• Customized Reports and Letters

Our Technology...In today’s industry it is important to have the right technology. NRA has invested heavily on technology in order to provide favorable recoveries.

• Electronic Data Transfer• Collection Resource System • Predictive Dialer & IVR Technology• Call Recording• On-line real-time Reporting• Electronic Remittances• Electronic Imaging • Remote Audit Capability

Inc. 5000 Five Consecutive Years

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Consider Your Benefits:• Highest value added services

• Continuous training and monitoring of our agents to ensure quality control

• Account Monitoring ensures that our professionals treat your customers with respect

• Dedicated multi-lingual agents

• Expert in-house IT Staff

• Legally bonded and insured

• PPMS, SSAE 16 Type II, PCI-DSS Certified

• Members of the American Collectors Association (ACA) and industry specificorganizations

• Contingency-based fees - We don’t get paid unless you get paid.

Our Mission and Philosophy...Our philosophy is a “true” client centered approach and we will continue to focus on our goal of building strong relationships one client at a time.Our mission is to provide professional results based on the highest legal and ethical standards.

Our Guarantee...NRA offers proven results and quality service combined with the latest in recovery techniques and technology. As a leading provider of collection services, NRA has the processes, technology, and staff to deliver exceptional services to your organization.

We can improve your bottom line by:

• Reducing write-offs• Controlling costs• Increasing revenue

Our People... Our goal is to maintain close personal contact with our clients, to assure the success of our efforts on their behalf, and to oversee at all times the quality of services we provide. Our staff are experts in customer service and have many years of experience in the collection industry and customer service.

Our Programs...With specialized divisions, NRA offers programs in the medical, government, utility, retail, direct marketing, purchased debt, and financialmarkets.

NRA will customize a successful accounts receivable collection program, base it upon anorganization’sspecificrequirementsandintegrate it with the prospective client’s procedures from beginning to end. Our Programs include:

• First Party Programs• Third Party Programs• Customer Service Programs

NRA’s Third Party Programs focus on the collection of bad debt at all levels:

• Primary• Secondary• Tertiary• Purchased Debt

NRA’s First Party Programs and Outsourcing Programs focus on:

• Pre-Collect• Payment Monitoring• Customer-Service Calling• Back-officeSupport• Follow-up Projects• Special Projects

NRA continues to meet the changing conditions of the various market places we serve. By understanding our clients’ business, NRA has been able to assist its clients in restructuring their credit processes to become moreefficient.

NATIONAL RECOVERY AGENCY