trend micro™ message archiver: enabling storage management & e-discovery chris taylor global...

Trend Micro™ Message Archiver: Enabling Storage Management & e-Discovery

Chris Taylor

Global Product Marketing Manager

2 Copyright 2007 - Trend Micro Inc.NDA – Embargo

until 3/10/08

Company Overview

Founded

Headquarters

Employees

Market

Revenue 2007 CEO | Eva Chen

United States in 1988

Tokyo, Japan

3,200+

Secure Content and Threat Management

US$848 million (117.58JPY=1USD)

• Operations in more than 30 countries; 7 global R&D centers • Tokyo Stock Exchange (4704)


until 3/10/08

What is Email Archiving?Email Archiving:• Stand-alone application that works with the email

server to archive an organization’s email• Captures and indexes all email flowing in/out of

the email server for quick access• Different from backup

– Backup: preserves data with snapshots to protect from disaster

– Archiving: continually preserves information to make it efficient to search and access

Why do customers need it?• Enables fast search of email information• Reduces email management and storage costs• Enables compliance with regulatory rules for

record retention


until 3/10/08

Customer Pain : Growing Use & Reliance on Email

• Business processes commonly use email for digital approval

• Contains huge amounts of information but is difficult to search

• More email use = higher costs 0

5

10

15

20

25

30

MB / Day

2007 2011

Year

Typical Email AccountData Sent/Received Per Day

“E-mail contains as much as 80% of a company's intellectual property.” 1

1. Law Technology Today, “EDD Tips for Email from the Front Line,” March 2007, Frank Chambers2. Radicati “E-mail Archiving Market, 2007 - 2011.” May, 2007, Masha Khmartseva and Sara Radicati, Ph.D.

2


until 3/10/08

Customer Pain: Increasing Email Regulation and Email Search Requests

• Governments increasingly regulating how long email records must be kept

• Email is typically the first item requested during litigation

• Severe consequences for not producing email during litigation:

– Fines

• Morgan Stanley $15M1

– Lost lawsuits or early settlements

• City of Dallas $1.5M2

1. BNA, INC., DIGITAL DISCOVERY & E-EVIDENCE, Feb 1, 2007 p322. The Dallas Morning News, June 28, 2007, Michael Grabell,


until 3/10/08

Introducing Trend Micro Message Archiver

1. All internal and external email copied to archive as it passes through the mail server

2. Mail deleted from the mail server with a deletion rule or replaced with a shortcut…(Example: 90 days)• Mail can still be quickly searched and viewed

without restoring from the archive

3. Mail is deleted from the archive after a specified time period….(Ex: 5 years)

• Effortless employee experience

• Consistent archiving to reduce risk

MessageArchiver

XX Years

XX Months

MailServer

1111

2222

3333


until 3/10/08

How Does Message Archiver Work?

EmailServer

Fingerprint

Index

Compress

Store

Encrypt

DecodeRecipients

Message ArchiverMessage Archiver

All internal & external

email


until 3/10/08

More Efficient Email Storage

• Message Archiver reduces the amount of email data on the mail server by up to 80%

– Older emails can be deleted from the Exchange server and stored in the archive– Attachments can be replaced with shortcuts in the inbox (stubbing)

• Shortens Exchange server backup time

0%

20%

40%

60%

80%

100%

0%

20%

40%

60%

80%

100%

Dat a

Email Server Email Server Email Archive

Dat a

move

reduction

Without Archiving With Archiving


until 3/10/08

Four User Types to Protect Privacy

Email Archive

Normal users: All employees have

access to an archive of their own

archived email.

Admin user: IT staff have the ability to monitor the system, but no access to

other’s email. All activity is stored in secure logs.

Privileged users: Typically HR or Legal team, can

search all email within the organization. Every search is

audited to prevent abuse.

Data Guardian: Each search by a privileged user triggers an audit message

which is emailed to a designated data guardian such as a company officer

or union representative

HR

LA

W

IT

Unique!Unique!


until 3/10/08

Message Archiver Launch Plans

• Public announcement & first customer shipment: March 10, 2008

• Targeting Medium Businesses

• US, Canada, UK, Australia, New Zealand

• Pricing: Per user pricing varies by seat count and price decreases with volume. For the 501-1000 seat level, TMMA is $33.70 per user. This price includes search and compliance capabilities and the first year of

maintenance. • Simple pricing structure includes e-Discovery,

first year maintenance

• 100% sold through channel


until 3/10/08

3 Reasons to Buy Message Archiver

Optimizes the mail system by reducing mail server data by up to 80%

Increases productivity with easy access to vast amounts of intellectual property inside the email system

Protects the company during lawsuits or regulatory audits with built-in e-Discovery and compliance capability

Q&ABackground material follows


until 3/10/08

How is Trend Micro Message Archiver Different from archiving alternatives?

Simple• Easy to deploy and manage (installs in 30 minutes)• No database to license or maintain

Secure Design

• Proves an email is authentic with fingerprints on every message

• Prevents tampering – all activity logged and audited. Data is stored encrypted. No accessible database which could provide a backdoor into the system

Privacy Protected

• Protects unnecessary employee search (audit sent to Data Guardian”)

• Protects confidential data inside the archive (data encrypted, access limited to authorized users)


until 3/10/08

Advanced Search for Electronic Discovery

• Full content indexing• Granular search capability to

find any email– Wildcard queries in any

field– Search for words close to

one another (proximity)– Search out keywords with

the same root (stemming)– Find words that sound

similar or are misspelled (fuzzy logic)

• Search results can be saved in a folder for review or exported in native format


until 3/10/08

Electronic Discovery Review

Search results can be saved to a folder where a Privileged User can:

– Add comments – Tag messages as

“Ignore”, “Critical” or “Follow Up”

– Track which messages have been reviewed

Search results can be exported native format


until 3/10/08

Trend Micro in Secure Content and Threat Management Market

Secure Content & Threat Management

NetworkSecurity

EmailSecurity

End-PointSecurity

WebSecurity

Client Antivirus

Client Firewall

Client Anti-Spyware

Zero-Day Protection

Encryption

NAC

Firewall/VPN

UTM

SCM

Behavior Monitoring

NAC

URL Filtering

Web Reputation

Web Gateway

Email Gateway

Anti-Spam

Email Reputation

Email Server

Secure Email

ComplianceTrend Micro

Message Archiver

trend micro™ message archiver: enabling storage management & e-discovery chris taylor global...

Documents

email archiving

email management

email use

email data

internal external email

email business processes

increasing email regulation

long email records