Los Angeles County Internal Services DivisionTCPX Reference

TREATMENT COURT PROBATION EXCHANGE AND DRUG COURT (TCPX) Reference Guide for TCPX System          

 

   

 

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Contents:  

TCPX – INTRODUCTION ......................................................................................................................................... 2 

TCPX – STIPULATIONS AND CONDITIONS OF USE ................................................................................................. 2 

TCPX – HELP CONTACT US ..................................................................................................................................... 3 

SAGE – HELP CONTACT US ..................................................................................................................................... 3 

TCPX – BILLING SUPPORT ...................................................................................................................................... 4 

SAGE – LOGON (via PUBLIC HEALTH WEB PORTAL) .............................................................................................. 4 

LOGGING ONTO TCPX WEBSITE (via SAPC Web APPLICATION) ............................................................................ 5 

LOGGING ONTO TCXP WEBSITE (via SECURID TOKEN) ......................................................................................... 7 

AUTOMATED HELP REQUEST, ONCE LOGGED ONTO TCPX ................................................................................. 10 

PASSWORD MANAGER LA COUNTY (AUTOMATED) ............................................................................................ 11 

HOW TO OBTAIN A SECURID TOKEN ................................................................................................................... 11 

SETTING A PIN # FOR YOUR SECURID TOKEN ...................................................................................................... 13 

RULES REGARDING THE SECURID TOKEN ............................................................................................................ 14 

 

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TCPXQUICKREFERENCEANDTROUBLESHOOTINGGUIDE

TCPX–INTRODUCTIONTCPX(Treatment,Court,ProbationeXchange)providesa“real‐time”connectivitybetweencontractedSUDtreatmentagencies,theClientEngagementNavigationSystem(CENS),Probation,andDepartmentofPublicHealth,SubstanceAbusePreventionandControl.Giventhataccuraterecordsmustbemaintainedtopermitpatientaccesstoneededservices,alltreatmentprovidersarerequiredtoaccuratelyenterallpatients’dataintotheTCPXsystemdaily.ContractedSubstanceUseDisorder(SUD)treatmentagenciesacceptingreferralsfromtheProbationDepartmentAB109arerequiredtoutilizetheTCPXSystem,whichisaweb‐baseddatasystemapplicationdesignedtosupporttheoperationalandadministrativerequirementsofProbationSupervision.TCPXSystemmaybeaccessedfromawebbrowser:

WebsiteDirectAccess(Tokenrequired) PublicHealthWebPortal(Tokenless)

TCPX–STIPULATIONSANDCONDITIONSOFUSE 

TCPXandDPH‐SAPCRequirements:

AccordingtoDPH‐SAPC’sTreatmentServicedatarequirements,providersshallenterpatientandserviceactivitiesinTCPXelectronicdatacollectionsystem.

SAPCcontractedSUDtreatmentprovidersacceptingreferralsfromtheProbationDepartmentarerequiredtoutilizetheTCPXSystem,datasystemdesignedtosupporttheoperationalandadministrativerequirementsofProbationSupervision.

Giventhataccuraterecordsmustbemaintainedtopermitpatientaccesstoneededservices,alltreatmentprovidersarerequiredtoaccuratelyenterallpatients’dataintotheTCPXsystemdaily.

FordetailedinformationonTCPXrefertotheSUDTreatmentServiceManual: http://publichealth.lacounty.gov/sapc/NetworkProviders/Privacy/ProviderManual.pdf 

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TCPX–HELPCONTACTUSIfyoudonothaveaccesstoTCPXorhaveissuesloggingoncontactTCPXsupport:

TCPXSupport TCPXSupport@isd.lacounty.gov

SAGE–HELPCONTACTUS 

IfyouDONOThaveaccesstoTCPXviaSAGElogon;pleasecontact:SAPCsupportAkbarSiddiquiasiddiqui@ph.lacounty.gov(626)299‐4599

Forfurtherassistanceinaccessingyourapplications.

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TCPX–BILLINGSUPPORT

BILLINGQUESTIONSorbillingproblemsshouldbereferredto:ProbationDepartment LeydiEvangelistaLeydi.Evangelista@probation.lacounty.gov

SAGE–LOGON(viaPUBLICHEALTHWEBPORTAL)

TCPXviaSAGEisaccessedbyopeningyourInternetExplorer  browser fromyourcomputer.EnterthefollowingURL/Link:

https://DPH.ERA.LACOUNTY.GOV/DPH/SAPC

InyourInternetExplorer URLaddresslineandhitEnter.   

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LOGGINGONTOTCPXWEBSITE(viaSAPCWebAPPLICATION)ThefirstscreenyouencounteristheDepartmentofPublicHealthscreen(shownbelow).ThisscreenandaccesstoitismaintainedbyDepartmentofPublicHealthSubstanceAbusePreventionandControl(DPH‐SAPC).Ifyoudonothavea“C”numberissuedbySAPCandassignedtoTCPX,youwillnotbeabletologontoTCPXsystem.ToaccessTCPXsystem: A“C”numberisrequiredforvendorsandcontractors.“C”numberisanidentificationnumber

startingwithaletter“C”andfollowedby6‐numbers.ThisidentificationisassignedtoyoubySAPC.

An“E”numberisrequiredforLACountyEmployees.“E”numberisanidentificationnumber

startingwithaletter“E”andfollowedby6‐numbers.ThisidentificationisassignedtoyoubyHumanResourcesoryourDepartment.

Enteryour“C”or“E”numberintheHostedUsernamefieldandyourpasswordintheHostedPasswordfield;pressSignIn.

https://DPH.ERA.LACOUNTY.GOV/DPH/SAPC

OnceyouhavesuccessfullyloggedintotheSAGEsystem;thefollowingpagewilldisplaythesystems&functionsyouhaveaccessto,forexampleTCPX,DrugCourtManagementInformationSystem(DCMIS),LACountyPortal,SAGE.

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SelectTCPXURLlinktoaccesstheTCPXsystem.TheTCPXscreenwillappear,asshownbelow.

IfyoudonothaveaccesstoTCPXorhavingissuesloggingon,contactTCPXsupport:

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TCPXSupport@isd.lacounty.gov

LOGGINGONTOTCXPWEBSITE(viaSECURIDTOKEN)IfyoudonothaveavalidSECURIDcard,youwillbeunabletoproceedpastthisscreen.Pleaseseethesection(inthisdocument)HOWTOOBTAINASECURIDTOKEN.LogonProcedurePleasefollowthestepsbelowtologontoTCPXviaSECURIDTOKEN:

1. EnterthefollowingURLinyourInternetExplorer browserandpressenterhttps://prop36.co.la.ca.us/

2. Youwillseethefollowingscreen:

3. Pressthelink:●clickheretologinandtheSECURIDscreen,belowwilldisplay

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4. Enteryour“C”or“E”numberintheLogonIDfield,forexample(C001234)

5. PleaseNote:

a. A“C”numberisrequiredforvendorsandcontractors.“C”numberisanidentificationnumberstartingwithaletter“C”andfollowedby6‐numbers.ThisidentificationisassignedtoyoubySAPC.

b. An“E”numberisrequiredforLosAngelesCounty(LAC)Employees.“E”numberisanidentificationnumberstartingwithaletter“E”andfollowedby6‐numbers.ThisidentificationisassignedtoyoubyHumanResourcesoryourDepartment.

6. Enteryourfour‐digitorfive‐digitPINnumberfollowedbytheSECURIDnumbershownonyourtoken’sscreen,inthePasscodefield.

a. Notethatthenumberinthewindowchangesevery30seconds.b. IfyoudonothavePINnumber,youcancreateone.Seeinstructionsinthisdocumenton

“SETTINGAPINIDFORYOURSECURIDTOKEN”

7. IFYOUEXPERIENCEANYERRORMESSAGESwhentryingtologon,aftertwoattempts,clickontheResetbuttontore‐createyourPIN.Ifyoucontinuetohaveproblems,calltheInternalServicesDivision(ISD)CustomerSupportLineat(562)403‐3305andrequesttoresetyourPINnumber.WAIT10MINUTESandfollowthelogonstepsoutlinedabove

8. PressEnterorclickonLogInbutton

9. TheTCPXlogonscreenwillaskyouforUserIDandPassword.Enteryour“C”or“E”numberintheUserIDfieldandyourpasswordinthePasswordfield;pressLogin.

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10. OnceyouaresuccessfullyloggedontoTCPX,yourHOMEscreenwillshowawelcomegreetingwithyournameandlocationatthetopofthescreen 

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AUTOMATEDHELPREQUEST,ONCELOGGEDONTOTCPX

Usethe featureif(showontheright): youhaveanyissues, unabletoreachusbyphone,or youwouldliketoemailusdetaileddescriptionofyour

issueByclickingonthe linkonyourHOMEscreenyouwillseethefollowingscreen(shownbelow),whereyoucanenteryour:

Helprequesttopic Yournameandcontactinformation Youremailand DescriptionofwhattypeofHELPyouarerequesting

Usethe“NeedHelpOn”dropdownselectiontochooseyourtopicofconcern:

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Fillintherequiredfields,makesureyourcommentsaredetailedenoughtoadequatelydescribeyourissue.ByclickingontheSUBMITHELPbutton,yourcommentsareenteredintheTCPXproblemlog.OneoftheTCPXsupportstaffwillreviewandworkonyourissue.Ifadditionalinformationisrequired,wewillbecontactyou.Pleaseincludeaworkingphonenumber.

PASSWORDMANAGERLACOUNTY(AUTOMATED)TheLACounty’sPasswordManagementSystemcanhelpyouto: Resetpassword Unlockyouraccount Setpasswordchallengequestionsandanswersforyourprofile

LACounty’sPasswordManagementSystemcanbeaccessedat:https://passwordreset.lacounty.gov

 

Thereison‐lineinstructionstohelpyouproceedwithpasswordresetandaccountunlock,here: 

http://publichealth.lacounty.gov/sapc/Sage/Documentation/PasswordManagerUserSelfServiceGuide.pdf 

HOWTOOBTAINASECURIDTOKENToaccessTCPXyouwillneedtoobtainaSECURIDTOKEN.ASECURIDTOKENisrequestedfromLACountyInternalServicesDivision(ISD)bycompletingtheCOUNTYOFLOSANGELESDOWNEYDATACENTERREGISTERATIONform. ThisformcanbeobtainedbycontactingTCPXorLACISD.CompletethisformbyfillingintherequiredinformationinthePROFILE INFORMATION ---section(firstpageoftheform‐seesampleformbelow).Pleasemakesuretoputyour“C”numberoninbox(3).

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SigntheCUSTOMER’SSIGNATURElineontheregistrationform’sSIGNATURES – section.Itisoutlinedinyellow;leavetheotherlinesblank.

Anadditionalsignatureisrequiredonthelastpageoftheregistrationform.ThissectionistheAGREEMENTFORACCEPTABLEUSEANDCONFIDENTIALITYsection.Thesamepersonwhosignedline27andwillbeusingthetoken,shouldsignonthisline:CountyITUser’sName.Completeallthelinesthatarehighlightedinyellow.Leaveallotherlinesblank(asseenbelow).Applicationformsshouldbescanned&emailedtoCharmelSandersatCSanders@ph.lacounty.gov.Foranyquestionsandfollowupsonthestatusofyourapplications,pleasecontactCharmelSandersat(626)299‐4550.

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SETTINGAPIN#FORYOURSECURIDTOKEN Once you have received your token, you must select and set up a 4‐digit or 5‐digit PIN, just once.  This PIN # is 

used in addition with your token‐generated number to logon on to TCPX.   

 

Save your PIN number in a safe place, as you are the only person who should know your PIN number. 

 

Here are the steps to setup your PIN number for the first time: 

Have your token with you before calling 

Select a 4‐digit or 5‐digit PIN that you will remember as your PIN number 

Call ISD Help Desk at (562) 403‐3305 

Once prompted by the automated response system, select either: 

o Employee if you have an “E” # 

o Contractor if you have a “C” # 

 

Select “All Other Issues” (number 4) 

Once you are connected to a Help Desk representative, let them know you are setting up your PIN 

number for the first time 

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Help Desk representative may ask you to call out two (2) sets of rotating token numbers to sync your 

token with the verification system 

Help Desk representative will ask you to logon with your Logon ID (E # or your C#) and enter the 

Passcode (token’s rotating number) into TCPX website verification screen:    

 

https://prop36.co.la.ca.us/      You only need to logon to Logon ID and Passcode Request screen (below) and NOT the TCPX screen 

  Press Enter Enter the PIN number you selected.  Confirm the PIN number by entering it again, press Enter Now your PIN number is set    

Remember and protect your PIN number, as you are the only person who should know this number! 

 

RULESREGARDINGTHESECURIDTOKEN Thepersontowhomthetokenhasbeenissued,isresponsibleformakingsurethatthetokenis

keptinasecureplaceatalltimes.Intheeventthetokenislostorstolen,itmustbereportedtotheTCPXsupportteamorISDHelpDeskat(562)940‐3305within72hours.Anytokenreportedlostorstolenwillbeinactivated

Anyonepersonmaynothavemorethanoneactivetokenatanygiventime.Supervisors,

managers,oradministrativestaffshouldnotrequesttokensunlesstheyareresponsiblefordataentryfunctions

DPH‐SAPCpaysthecostsassociatedwiththetokens

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TokensissuedtostaffthatleavetheemploymentoftheTreatmentProvidercanbere‐assignedtootherProviderstaff,attheTreatmentProviderDirector’srequest

Tokensgenerallyexpireafter3years;theexpirationdateisengravedonthebackofeachtoken