travelport poduct talks · a powerful e-ticket tracking management system 13. ... galileo...
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Page 1 - [For Internal Use Only] - Revision Date: May 30, 2017
For Our Agency Commerce Teams (Internal Only)
Prepared by Regional Product Team (AFMESA)
30 May, 2017
Page 2 - [For Internal Use Only] - Revision Date: May 30, 2017
General Overview
Purpose of the document
Travelport Product Talks Catalogue – AFMESA Infographics
Index – Travelport Product Talks Catalogue v2.0
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We are redefining the products description in simple language for all the solutions available in Travelport AFMESA Product’s Basket and this document is designed only for internal use that reviews the set format on how we communicate best to offer the brilliant solutions we have within AFMESA region that covers Overview, Features, Advantages, Benefits as well as the Confidential info about Pricing and access resources etc. Each product’s description is based on one/two pages to fast track presenting our solutions to entire AFMESA marketplaces. By the time, when the new solutions will be launched and/or any existing solutions enhanced, your Regional Product Team (AFMESA) will update this document accordingly.
Important: Travelport Product Talks Catalogue is intended for, and is to be used only by Travelport employees and Travelport’s Operator (NDCs) employees. This catalogue is NOT for external or customer distribution.
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Easier to connect
More content
Relevant choices
Speed and accuracy
Automated
operations
Accelerating success
Personalized travel
Mobile first
More loyal
customers
Rich and extensive
data
Actionable insights
Smarter moves
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The desired product descriptions are also accessible via hyperlinks to move fast on this document, so to know quickly about the required solution, you may touch on the blue link; for example, if you may need the swift info about how to Improved Desktop Capabilities, please (ctrl + click) on the heading link that will redirect you towards Travelport Smartpoint… So, find out, if you may require:
1. Improved desktop capabilities
2. Access to revenue generating solutions
3. Automated Ticket Exchange
4. Manual Ticket Exchange Tool
5. Refund Solution
6. Lowest available price solution
7. Private fare management and distribution
8. To manage net fare tariff and mark-up/down
9. Traveler itinerary display tools
10. Structured itinerary document solution
11. Pre and post ticketing data to ingrate with CRM/ Back office
12. A powerful e-Ticket Tracking Management System
13. Business Intelligence Solution
14. Automated queue actions
15. Developer solution & support
16. Latest API solution
17. Extend Smartpoint capabilities with new plugins
18. Hotel star rating, property info and images
19. Boost in shopping experience
20. A powerful control over air search behavior
21. Reduced geographical limitations
22. Mobile solution for agencies
23. Consolidator solution for agencies
24. Simple Corporate Booking Solution for small agencies
25. Simple and cost effective IBE
26. Travelport Solutions Consultancy
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Overview
Travelport Smartpoint is an evolutionary point of sales system that is redefining selling experience for our agency subscribers and travel management companies. This award-winning desktop technology offers smart thinking features, tools and timely updates that helps to sell more travel, work faster and be more efficient; so, agency staff can spend valuable time with their customers to create the perfect travel experience.
Smartpoint provides a perfect interface between Travel providers and our subscribers by offering a wide range of travel choices to book from (over 400+ network airlines and low-cost carriers) in the same response and 240+ airlines currently showcasing their branded fares, promotional offers & ancillaries. With improvements in the pre-booking seat map response, Smartpoint also offers Airlines the ability to make ‘tailored offers’ to Agencies to help further differentiate and market their products and services.
In terms of increasing hospitality business and hotel attachment rates, this smart thinking desktop provides public rates of more than 650,000 unique hotel properties. More than 35,000 car rental locations can be booked, to choose the perfect vehicle that suits customer’s itinerary and offers travel consultants the independence within the same booking workflow to manage high levels of services.
It’s user-friendly GUI style is designed to reduce key-strokes and minimize training times. Most recently the integration of Travelport Marketplace which is an online e-commerce platform where 3rd party developers and Travelport market solutions to travel agencies worldwide provides insightful booking work-flows and authorize Galileo subscribers to quickly upgrade to the latest release of Smartpoint simultaneously.
Features: There are numerous exciting features within Travelport Smartpoint and summarized below are some of the more valuable and most used based on subscriber feedback.
1. Access of Branded fares with Matrix view
2. Access of Car reservations via the graphical screens
3. Access of Hotel reservations via the graphical screens
4. Access of map views for all contents Air, Hotel & Car
5. Access of most up-to-date User guide, training videos
6. Access of the calendar shop options
7. Access of the search and book via Smartpanel /
calendar shopping for complex itineraries
8. Access of Travelport Rooms and More
9. Additional work area tabs
10. Aggregated Shopping for low cost and scheduled
carriers in single entry
11. Automated and timely updates
12. Booking ancillary services
13. Calculator enhancements for Fare Shopping
14. Calendar customization to calculate specific days
15. Clever Queue Management
16. Configuration of programable keys
17. Configuration of quick commands keys
18. Content parity with airlines websites within workflow
19. Copy content as test / response capture
20. Cryptic command translator for all GDSs
21. Double the amount of info with 16 lines of availability
and 26 class of services
22. Dynamic update of reference data tables
23. EMD Manager – for Issue, Refund and Void
24. EMD-S for SVC service segment creation
25. Filtering fare shopping and availability results
26. Flexible, convenient and secure payment options
through Credit / Debit card and eNett VANs
27. Follow-on sell activities i.e. last availability
28. Grid view mode 4 windows with side bar
29. Improved Seat Map / paid seats
30. Menu language changes to Arabic, English, French etc.
31. Monitoring recent PNRs
32. Monitoring the PNRs history
33. Option to hide Galileo Desktop
34. Paying low cost carriers FOP with Debit/Credit
35. Personalizing the window font and colour scheme
36. Pre-population of Seat and Ancillary FOP Screen
37. Direct printing, copying and pasting options
38. Queues – Quick View Options Enhancement
39. Receiving automatic updates
40. Reminder / agent alerts to book a hotel
41. Replay entries
42. Search filters for Air availability & shopping response
43. Search settings for air search i.e. Availability, FS and FD
44. Searching for hotels by address
45. Seat Guru
46. Sending direct Trip Quotes for Air, Hotel and Car
47. Setting 10 queue count options including categories
48. Travelport Marketplace integration
49. TripAdvisor ratings with top 5 reviews
50. Upsell opportunities for air, hotel and car
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Advantages
Ensure global content reach Ability to provide a bill-back service for the customers The reference data updates the latest airline RBD & travelling table We’re committed to deliver 2 major Smartpoint enhancements each year Upsell opportunities through branded fares, ancillary sales making extra revenue stream Truly informed travel choice with inclusion of the rich visual imagery of entire travel content The Improved accommodation insights with TripAdvisor integration for hotel ratings and reviews Using Trip Quote Smartpoint subscriber can send direct email quotations improving customer service Minimizing training time with our easy to use, graphical interface, eliminating to remember the complex cryptic
commands Outstanding consultancy for the passengers to show flight routes, maps, connection times, terminal information to
increase productivity & loyalty
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Benefits
Improved PNR history and scripting make travel consultants life easier Offer the best travel advice with range of content and services from air, hotel and car Users are informed in a timely manner through ‘agent alerts’ to never miss any hotel attachment opportunities Comprehensive Hotel and content with high quality images, fast filtering and powerful search Increase sales opportunities with flight paid seats, access baggage, lounge access, Wi-Fi etc. A single response returned with all classes of service and flight information to complete bookings quickly Color-coded interactive multi-screen capability, new shortcuts Latest shortcuts for the MENU items, hover-over
displays, makes the selling experience easier, faster and more efficient Provides Inbound/Outbound in one response, visibility of all classes in first screen, huge reduction of cryptic follow-
up entries in most cases Stay in the Smartpoint workflow, while bookings hotels using hotel and car images, maps and TripAdvisor reviews
that plays a major role to increase hotel attachment rates and hospitality line of business Search by reference points and locations; expert search criteria
Pricing No separate cost - included as part of the Agility package
Homeport / Internal documentation access: https://www.travelport.com/solutions/travelport-smartpoint
https://www.travelport.com/smartpoint-whats-new-galileo-apollo
https://www.travelport.com/travelport-smartpoint-branded-fares#top
https://homeport.travelport.com/Customer_Solutions/LTA/Smartpoint/Pages/default.aspx
Page 9 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Travelport Marketplace is an e-commerce platform, where Travelport and Travelport Developer Network members provide
solutions to travel agencies worldwide. For our region, it offers solutions for Travelport Galileo and Worldspan systems.
Travelport Marketplace is available online globally via
www.travelportmarketplace.com for 68,000+ travel agencies
worldwide; where, our subscriber agencies have the immediate
access to multiple solutions such as revenue generating, easy-to-
use, time saving products, as well as direct contact to the travel
technology companies.
Features Travelport Marketplace is a public facing website; however, in
order to access the administration tools customers, need to sign
in with their ASK Travelport credentials
Travelport Marketplace also provides Agencies with access management, product assignment and reporting tools
Agencies can browse, order and experiment solutions for
Travelport Smartpoint as well as Mobile and Standalone
solutions (back-office systems, commission tracking, booking
engines, itinerary solutions)
Popular solutions download recently are: Airport Express; Quick
Menu; Child DOB; Itinerary; Auto PNR Retention; Smart Refund
Mask; GroundScope and Travel Visa Services just to name a few!
Advantages Empower ‘Agency Admins’ to Track the transaction history
Agency Admin can also block/unblock required users immediately
Additional agent roles can also be assigned for recommend solutions
Better control that which plug-in needs to be assigned, disable / uninstall
for the specific travel consultants, particular PCCs and/or agency groups
Benefits Mobile responsive solution
Reporting capabilities to see download status
Also accessible from Smartpoint v7.2 and/or above versions
Subscribers will receive order details with confirmation email
Based on Ask Travelport credentials, so new other registrations required
Agency administration management to buy/deploy solutions on required locations
If may require, Travelport and/or our Development partner will contact Agency directly
Pricing: Its public facing web based platform, we do not charge travel agencies for access
Travelport Sales Account Manager can designate agency; as well as agent can send email us at
Homeport / Internal documentation access: https://www.travelportsalestoolkit.com/toolkit.php?product=39&name=Travelport%20Marketplace
Page 10 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Rich Content and Branding evolves the way that travel agents view airlines products and services. RCB is one of the components of
Merchandising Suite to support Airlines to promote their fare brands to Agency Commerce customers
Today airlines are displayed as a 2-letter code on the travel agents screen, with
Rich Content and Branding airlines are NOW able to showcase their value and
differentiating features and services, whilst promoting their fare products, flight
attributes and ancillaries
In turn, travel agents have efficient access to the airlines’ product and marketing
information at their fingertips while remaining within their booking flow
This helps improve agent productivity and provides opportunities for upselling
and cross-selling as well as enhanced levels of customer service
Branded fares and ancillaries are delivered to Travelport’s points of sale for use by
Agency Commerce customers as a result of an airline contracting for Travelport’s Rich Content and Branding solution
An airline enters their Rich Content and Branding offerings into the
Merchandising Management Portal in order for their branded fares and
ancillaries to be available to agency customers
Branded fare and Ancillaries will help our agent to better understand:
The latest airline offers
FARE Family offers
Compare Fares
See product descriptions
What ancillaries included within specific fare/particular sectors
Features RCB empowers travel agents to become true sales consultants by being able to provide relevant images and descriptions of the
airlines products and services
RCB offers attractive upsell opportunities, all integrated into the same booking workflow
As of 23Mar2017, the number of live RCB airlines on Travelport is 217 which includes 32 of our Top 50 airlines
Advantages RCB empowers agents to offers superior service levels by providing instant access to relevant and beneficial information for
their travelers
Without leaving their Smartpoint workflow travel agent’s now have easy access to enhanced, simple to read and relevant
content and upsell opportunities
RCB increases agent efficiency by offering a simple way view and compare offers (bundled and unbundled fares) enabling
their travelers to make informed choices
Benefits
RCB provides travel agents with a fast, simple and accurate way to compare airline offerings with pictures and descriptions
which improve their selling experience (including a matrix view of Ancillaries)
Each fare and its attributes are clearly identified and differentiated as free and chargeable items
All the relevant information travel agent’s need to be able to easily up-sell and/or cross sell is at their fingertips making them
more responsive and providing better quality information so that travelers are able to make the right travel choices
Pricing We do not charge travel agencies for access to Branded fares. This valuable facility is included in the Base Service Smartpoint
Package and/or in the Agility Package.
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/Corporations/Branded_Fares_and_Ancillaries/Pages/default.aspx
Page 11 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Ancillaries are the non-ticket items sold by an airline. Some examples of airline ancillaries include baggage fees, seat upgrades,
lounge access, priority boarding, Wi-Fi and on-board food and services.
Ancillaries form part of the Travelport Merchandising Platform, which is a range of tools and products that empower travel
agents to provide a true consulting service by all bringing content offered by airlines directly to their agency desktop.
Being able to sell ancillary services in the travel agents workflow enhances customer service by offering business and leisure
travelers extended choice and flexibility without impacting on the travel agencies processes and efficiency.
Features Travelport provides the option for travel agents to book ancillaries within their workflow.
By simply clicking on the shopping trolley, all the relevant ancillaries offered by the airline on each booked segment are displayed
in a simple to use graphical format with pricing and any necessary instructions.
Advantages Offering ancillaries in the travel agents
workflow increases efficiency and improves
customer service. The agent no longer needs
to alt+tab to multiple websites to provide the
traveler with a full range of products and
services available.
Once the ancillary is booked, payment details
(credit card or EMD) are stored in the booking,
with all the traveler’s itinerary details making
invoicing, reporting and tracking simple.
Benefits With ancillaries being available in an intuitive
and simple to use flow, travel agents can offer
superior customer service without the need for
training or learning any new complex formats.
Travel agents no longer have to alt+tab to airlines websites to book ancillaries increasing speed and efficiency whilst increasing
customer service.
Pricing: Accessing ancillary feature is included in the Base Service Smartpoint Package and/or in the Agility Package.
Each Fare describes its attributes, clearly identifying which are free and which are the chargeable ones as above images
For a list of all available ancillaries in your region please check the Ancillary Map on http://www.travelport-
communications.com/ancillary/index.php
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/Corporations/Branded_Fares_and_Ancillaries/Pages/default.aspx#
Page 12 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Rapid Reprice is a simple tool for ticket exchange. It automates the whole process of reissue starting from calculating the difference
in fare between the old and the new ticket, adding the change fees if any, ending with issuing the new ticket and the EMD if
applicable. Rapid Reprice depends on the airline data filed in Category 31 in ATPCO, and requires carriers’ participation to the
product.
An updated list of participant carriers (70+) can be found on ASK - AN 6047
Features Rapid Reprice compares the fare between the old ticket the agent needs to exchange (unused or partially used), with the new
fare that would be applicable to the change the customer is making, which could be change the date of travel or the destination.
Based on the airline data filed in ATPCO, Rapid Reprice calculate the change fees needed to be collected, still the agent needs
to specify if the fees will be collected as a tax, as EMD or any other option
Rapid Reprice can be used for multiple passenger with different descriptions in the same time (e.g. Adult and Child), also in case
of different airlines in the same ticket provided that all of them are participant carriers
Editable Taxes enhancement to allow users to add or delete taxes and ignore residual ones.
Display and process separately Change Fee and VAT when fee is collected on an EMD-S or other
Expand paid taxes enhancement to support up to 20 Paid taxes
Multiple reissue global release (all Customers in all BSP’s)
Auto populate Tour Code for non IT-BT
Auto select EMD –S when applicable
Advantages With Rapid Reprice, the agent can save a lot of time and effort needed
in the manual exchange process, as the system do the calculation and
the whole process of filling the new fare and issuing the new ticket.
As all data are filed by airline, the agent is sure that the information he
is getting is correct.
You can now exchange tickets already exchanged even when the
previous one was repriced by Travelport Rapid Reprice but ticketed
outside the application
Benefits Rapid Reprice is fast – few seconds and you are done
Multi-carrier itineraries are eligible for automated re-issues, including
code share and interline
Rapid Reprice is easy – only few clicks, nothing new to learn
Rapid Reprice is accurate – it depends on the airline coding in ATPCO
Rapid Reprice is guaranteed – the agent is in good hands even if there
is an ADM
Pricing For SMO: USD $1.50 per Transaction
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/LTA/RepidReprice/Pages/default.aspx
Page 13 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview GEM is a manual ticket exchange product, available in 35+ countries, developed by CEE Travel Systems. It simplifies the whole ticket
exchange process for Galileo users in graphical interface much quicker and more efficient; where travel agents don’t need to use
cryptic entries, so agents can save money on training agents. It can be installed as desktop companion application and accessible
through button (GEM) in the Galileo Desktop and Smartpoint toolbar. GEM makes the whole ticket exchange process much quicker
and more efficient.
Features Agents can reissue tickets in a few click steps as follows:
1. Select tickets for Exchange/Reissue
2. Calculate new fare and compare with the original ticket
3. Set commission and penalties
4. Use exchange mask
5. Use copy of ticket mask for other passengers of the same PTC (passenger type code)
6. Generate new ticket
GEM is a complementary solution to Travelport Rapid Reprice, in all these cases, where agent interference is necessary, for example
when:
Airlines are not coding ATPCO Category 31 / not participating in RR
For involuntary rebooking / rerouting
Group Fares not loaded into the system
Addition to fare as Q surcharge
Group PNRs
Graphical interface is very user-friendly and intuitive web environment, so there is no need for specific lengthy trainings
Advantages As a web-based application all updates are automatic
GEM recalculates the whole journey both before and after departure, even for partly used tickets, and stores the Filed Fare
GEM checks the passenger name with the name shown on the original ticket
Agents can get a breakdown of the paid tax
GEM Compares originally paid taxes with the new taxes and collects the difference
Benefits Easy access, easy updates, save training time and money
Agents can reduce the number of ADMs issued by carriers for incorrect calculations and exchange processes
Pricing Costs are per Pseudo City Code per period defined. No transactional relationship:
Agency annual maintenance fee for HO PCC $250, and extra PCC $60
AM needs to fill up an Order Form and e-mail to [email protected]
C.E.E. directly bills the customers for this product along with agreement, EXE file and User Guide etc.
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/GEM/Pages/default.aspx
Page 14 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Global Refund Manager is a tool that will make refunds easier and more user-friendly for our travel agency customers. It only
takes 3 easy steps by using graphical interface, so travel agents don’t need to use cryptic entries. Global Refund Manager makes
the whole process much quicker and more efficient. Moreover, it helps to reduce training time for travel consultant, this solution
is also available in 35+ countries, developed by CEE Travel Systems. The agents can access Global Refund Manager through simply
type the #GRM entry in your Smartpoint window.
GRM is a web-based application, any updates will be automatically available to always use the most enhanced version.
Features Agents can refund tickets in a just three click/steps as follows:
1. Ticket search
2. Refund mask
3. Refund confirmation
GRM is checking the linkage (whether all devices are up)
This is necessary for finishing the refund process and printing the refund notice. If the itinerary printer is down, GRM can
change it to be up again
GRM is checking the coupon status and continues only when the status is OPEN or ARPT
Agent can easily open GRM in Smartpoint through the #GRM entry
Advantages As a web-based application all updates are automatic:
Agent don’t need to open the PNR. GRM shows all paid taxes from both
(all) tickets, i.e. the originally paid taxes plus the additionally collected
difference
If the PNR still exists and even if the segments have been already
cancelled, GRM can take all the necessary ticketing data (especially all
taxes) from the Filed Fare History and add them to the refund mask
Benefits Easy access, easy updates, save training time and money
Very useful in case of the second or subsequent exchange or reissue
If the ticket is refunded in a different office (PCC) than where the ticket has been issued, GRM shows you a warning and
the refund process must be ignored (cancelled)
Graphical user interface reduces training time
Reduces the number of ADMs
Pricing Costs are per Pseudo City Code per period defined. No transactional relationship.
Agency annual maintenance fee for HO PCC $250, and extra PCC $60
AM needs to fill up an Order Form and e-mail to [email protected]
C.E.E. directly bills the customers for this product along with agreement, EXE file and User Guide etc.
Please Note, GRM is free for all subscribed GEM users!
Homeport / Internal documentation access: Note yet available
Page 15 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Best Buy Plus (BBP) is a tool developed exclusively for Galileo and Worldspan customers to monitor their bookings and compare
fares on un-ticketed PNRs based on a pre-determined criterion. The service then sends an email/report when a lower fare is
available that was not there when they were making the original booking.
Note: BBP does not perform an auto-rebook of the new suggested fare as this is up to the agent
Features BBP continuously reviews un-ticketed PNRs on the agent PCC,
compares the filed fare stored by the agent to the fares
currently available on the sane flight.
If a lower fare is found, BBP sends an e mail to the e mail
address specified by the agent, with the new fare and the
saving that can be made if the agent makes the change.
In addition, BBP sends a report at the end of each working day,
also monthly reports with the full month activity.
BBP can also review ticketed PNRs in the same date of ticketing
and include it in the report if saving found
New Features Auto-Calc & Q Placement
Advantages With BBP, agents can make sure that they get the lowest
available price…
Not only at the time of booking, but also after they end the
booking as the system will keep looking on the same flights
Also advises the agent once a lower fare is available, which can
make a huge saving without any additional work or training.
Benefits BBP is easy – requires no setup, installation, etc.
BBP is Flexible – agent can have his own predefined criteria
Agent doesn’t have to learn or see anything, just receive an e
mail and may do the change with the normal entries
BBP saves a lot of time agent used to spend reviewing existing bookings
Pricing Internal documentation access: https://www.travelportsalestoolkit.com/toolkit.php?product=45&name=Travelport%20Best%20Buy%20Plus%20(AFMESA)
Page 16 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview
Agency Private Fares is an impressive web-based solution for private fare management and distribution. Agents who have a need to create, maintain and control their own database of negotiated fares, APF allows these agents to manage, mark-up/mark-down and control the onward distribution of fare tariffs and rules.
Features Complex private fares contracts including multi-airline, multi-class, round the world (RTW), multi-booking exception code,
code share, air-passes, stopover and transfer restrictions, Add-on fares, ticketing data, and a history of changes, etc.
Contracts for adult, child, infant, youth, senior, seamen, RTW PTCs and many others Support of net and selling-level fares
and net remit schemes.
Distribution of fares within an agency, but also to any other Travelport agencies that uses Agency Private Fares and have
appropriate permissions to access those distributed fares.
The ability to differentiate between authority to sell the contract fares and/or ticket the contract fares
Ease of entry of private fare data using zones and distribution groups with the ability to mass update contracts once
updated.
Copying of contracts created internally in an agency and created by other Travelport agencies.
Benefits Improved Efficiency - Through its graphical user interface (GUI), agencies can quickly and simply load and automate non-
published or manually sourced fares or create a “Calculated Contract” where the private fare is based on a fare that has
already been filed by the airline via ATPCO/SITA.
Improved Accuracy - Seamless and secure data
transfer from Agency Private Fares into the
Travelport 360 Fares database - fares loaded are
quickly available with full rule validation on the
end-user’s desktop for display, quote and search
needs.
Saves Time & Money - Incorporates time - saving
features such as the “copy” function to make
agents more productive. Fully automated pricing
and ticketing improves business efficiency and
reduces costs.
Greater Flexibility & Control - Agencies have the
ability to enter private fare data using zones, create add-on fares and control who can sell and/or ticket contract fares.
Pricing There is no charge for Agency Private Fares; however, training is mandatory and this may have a charge.
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/e-Pricing/Pages/default.aspx
Page 17 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Travelport Net Fare Manager is a web-based tool that enables any Travelport customer who has net fares filed by the Airlines
to manage, mark-up/mark-down and control the onward distribution of fare tariffs and rules to their customers and/or within
their organization.
Note: Travelport Net Fare Manager is dependent upon tariff and re-distribution information being provided and filed to the
agency by the airlines via ATPCO and SITA
Features In-box - Displays the number and details of new, updated and discontinued net tariffs and rules that carriers have loaded
to a pseudo/SID and are available to be marked-up/marked-down and distributed. Tariff and rule types are easily
identified by the status code that appears next to them.
Global Selling Level - Automated end-to-end process enables users to mark-up/mark-down and distribute multiple rules
and tariffs from different carriers from a single screen.
Detailed and General Selling Level - The flexibility to apply multiple mark-ups to a wide range of travel elements. Airline
loaded fare basis codes, direction, PTC and locations displayed. General mark-ups to data display can be applied to speed
up the data loading process.
Benefits
In-box - Saves time
Users can easily see which tariff and rules they have permission to mark-up and amend if necessary
Global Selling Level – Saves time
Up to 80% quicker using less key strokes.
Detailed and General Selling Level – Maximizes profits
Apply different rules for each route, manage multiple tariff and rules using only keyboard commands utilising
assumptions that Travelport has made instead of using the keyboard and mouse
Pricing
Based on Tier levels (i.e. segment volumes) with the minimum price as USD 100 per User per access
Homeport / Internal documentation access:
https://homeport.travelport.com/Customer_Solutions/TMC/NetFareManager/Pages/default.aspx
Page 18 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview The new ViewTrip is an upgrade to ViewTrip Classic/White able. This mobile-friendly traveler facing web-based itinerary tool is
web responsive (meaning it can be viewed on any size device) and can be accessed using the web address:
https://viewtrip.travelport.com
Features Travelport ViewTrip dynamically resizes to work optimally on any PC, Laptop, Smartphone or Tablet
The traveler can email, print or synch their itinerary to their calendar, view their e-ticket receipt (with or without fare
details) and all the agency contact details are displayed with travel
agent remarks
Supported on all Travelport cores
Supports messaging capability (ex: upsell ancillaries)
Trip List / White Label / Flight Alerts / Branded Fares and Ancillaries
The itinerary is EXPANDED to show all details
To hide the details, click “Collapse All”
Advantages Travel agents can simply email any booking from Smartpoint using the EM
functionality or making use of the booking reference, the traveler has 24 x 7 access to
their up to date itinerary including air, car, hotel, cruise and GDS rail – active and
passive segments
No software installation required for travelers to access the improved design
and layout
Adding the Agency Logo in New ViewTrip is free of cost
That LOGO must be 200 widths by 50 heights, and in a transparent PNG format (Portable Network Graphics) Turnaround time is approximately 3-4 weeks There is no cost for this feature
Benefits Greatly simplified traveler user experience
Always “live”, always accurate itinerary
Print out or save as PDF (itinerary, e-ticket & receipt)
Add trip to calendar in 1 click
Comparable look & feel to other intuitive itinerary solutions
Free agency branding (formerly only available in paid white-label offering)
Improves travel agent’s efficiency by providing traveler’s direct access to their up to
date itinerary from any device at any time
Travelport ViewTrip is available free of charge for all Travelport subscribers and
customers
Latest demo-booking URL: https://viewtripnextgen-
dvqa1.travelport.com/#!/itinerary?loc=777777&lName=TEST&fName=test
Pricing
Homeport / Internal documentation access: https://www.travelportsalestoolkit.com/toolkit.php?product=50&name=Travelport%20ViewTrip%20upgrade
To get complete User Guide, please visit Ask Travelport article number TRP5088
https://ask.travelport.com/index?page=content&id=TRP5088
Page 19 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Developed using Travelport API Technology and fully integrated into Galileo. Travelport Document Producer Plus enables you to generate travel documentation directly from Galileo. This easy to use solution improves accuracy and efficiency and enables you to provide fully branded standardized documentation (Itineraries, Quotes, and Confirmations etc.) and present them professionally. Travelport Document Producer Plus intuitive user interface also caters for Service Fee and Bill-back Fees options for Hotel, Car and other segments.
Features
Get current PNR – Retrieve current displayed PNR Itinerary – Create Booking file itineraries E-Tkt Receipt – Create E-Ticket Receipts, Itinerary &
include additional E-Tickets Confirmation – Create Booking confirmation, include
File Fare details & fees Ticket Cover – Create basic flight itinerary/ ticket cover Visa itinerary – Create Visa Itinerary as normally
required by consulates FF Quote – Create an automated quotation comparison
(Create and Compare) Create Quote – Create an automated quotation &
reservation Fare Display – View fare display & create compact
itinerary Docs – Retrieve stored Confirmations or Quotations Configuration – Administration of user and company
details
Benefits Efficiency: Provide professional comprehensive itineraries that are customisable
and can be branded to suite the corporate identity Cost Savings: Simplified multiple fare quote options to customers inclusive or
costs and fare rules within seconds Ease of Use: Easy to use Graphical User interface
with prefill boxes makes the product user friendly and very intuitive
Time Savings: Makes use of Travelport ePricing allowing for quoting and booking the cheapest fare in any given class. Quotes and confirmations takes a fraction of the time it takes to complete the processes manually Information that is stored in the booking file, Timatic or the itinerary is decoded and presented to the client in a standard format
Pricing USD 20 per User per month
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/documentproducerplus/pages/default.aspx
https://www.travelsoft.co.za/documentation.htm
Page 20 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Travelport Booking Feed is a data source that collects both pre and post ticketing data from the Travelport Apollo and Travelport Galileo host systems, enabling travel related businesses to meet the growing needs of their customers. Travelport is able to integrate with any back office system and/or CRM. With Travelport Booking Feed, travel business managers have the ability to extensively analyse travel patterns, travel policy compliance, assist in vendor negotiations, business operations and budgeting. While most Back office systems would need ticketing data (which is available through the MIR), TBF can collect both pre and post ticketing data from the Galileo host system which enables the BOS developer or the CRM to extract all types of pre-trip reports that can be used to provide a more accurate/effective business analysis and yield management.
Features Data availability and reporting - (pre and post-trip) – Booking Feed captures and pushes data on every single
transaction in the PNR including ticketing as well as any booking data
Automatic database feed
Instant, accurate reporting
Crisis and traveler safety and security management tool – identify where your travellers are
Compatibility with Crystal reporting software and others
It is an Application Programmable Interface (API)
XML Data - Allows other software to interact with Sequel Database using Galileo data
Advantages Data automatically pushed to the reporting tool with each End transaction entry eliminates the dependence on ticketing data
Being API tool gives more power to the developer than text file format available on MIR files
Benefits With Booking Feed, the data is pushed from the GDS whereas MIR pulls the data post ticketing
Analyse your business performance for improved focus on key levers to achieve efficiency gains and cost control
Manage business performance in line with travel trends
Allows customers to monitor sales of preferred vendors as well as create sales forecasts and market share reports
Obtain reliable information to leverage vendor negotiations
Provides reliable data to monitor reservation compliance with travel policy
Manage crises and traveller security policy
Develop customized reporting and analysis
Pricing
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/Developers/TBF/Pages/default.aspx
https://support.travelport.com/webhelp/tbf/TBF.htm
Page 21 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview e-Tracker is a web based solution that helps Travel agencies to get a list of the unused electronic tickets issued. Reports can be executed on demand that will run within simple user interface; the system generates the report according to the search criteria specified in the query and displays the result on your screen.
Features e-tracker enables the recording and checking of electronic tickets issued by the subscriber on the Galileo system
The search parameters area includes all options to perform a search and report filtering
Report Filtering is available by Pax Name, Galileo PNR, Airline Code, Ticket number; record Locator; Agent Sign On,
Account Code, Frequent Flyer Numen, multiple PCCs as well as Coupon status (Final and Non Final Ticket Status e.g.
OPEN, USED, VOID, EXCH) etc.
The ticket value is being provided with fare, tax break down and OB fees. Moreover, e-Tracker user interface will work
fine with Internet Explorer 11 browser
Advantages e-Tracer is simplifying the ticket tracking process, improving efficiency and reducing paperwork, with the options of saving
reports to hard drive in a variety of formats e.g. Microsoft Excel XLS and CSV formats
This cost effective e-ticket tracking solution is
providing greater efficiency that boots customer
services
Benefits e-Tracker is very user-friendly solution that is
easy to learn and use to increase productivity
It’s an effective product that enables travel
agencies to offer cost saving reports to their
customer & develop stronger customer loyalty
It allows the agents to work faster, because of
the user friendly interface along with filter
options that provides agents to search any e-
ticket easily and reduces the need of manual
checks of unutilized e-tickets
Pricing Flat monthly charge of just $100 USD per
subscriber, irrespective of the number of PCC’s
involved or number of transactions
How to access Product access URL: https://etracker.travelport.com
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/e-Tracker/Pages/default.aspx
Page 22 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Travelport Business Insights is a web based solution that allows Travel agencies/TMCs to transform and view internal business and external customer data into actionable form. It’s not just a reporting solution, it instantly helps to resolve multiple challenges in terms of business development, change and optimization. Currently offers in Travelport SMO markets only.
Features This data helps agencies identify and address common business requirements such as:
(Near) real time analysis of Agency Operations Pre and post trip visibility into supplier and customer data Revenue optimization from supplier contracts Customer account rankings and booking behavior analysis Traveler Tracking and duty of care Hotel attachment rates
Advantages Available in multiple flavors to suit the size, profile and needs of travel agency:
Travelport Business Insights – CORE: Suitable for a small agency and includes relevant information to manage operations, consultants and suppliers
Travelport Business Insights – PLUS: Includes all CORE features plus comprehensive customer reports for you or your corporate customers, leveraging deeper insights and actionable information
Travelport Business Insights – TRAVEL MANAGEMENT: Ideal for corporate travel agencies and travel management companies, this package offers visual business intelligence through a suite of interactive dashboards, as well as the inclusions of the PLUS package
Travelport Business Insights – TRAVEL & EXPENSES MANAGEMENT: For medium to large Travel Management Companies, this package helps your customers to understand their total cost of travel, by including Expense Management data as well as booked travel data
Benefits It unlocks the key information within a company’s raw data One shared view across your company for ALL employees —
from executives to functional teams A single source system for accurate financial and operation
information that is readily accessible Flexibility and scalability to grow and change with company Insights to understand agency business performance and
opportunities on a much deeper level Time savings – no touch scheduled reports run and
delivered Crisis Management – employee safety Increasing revenues - Supplier contract revenue
optimization/ minimize loss Hotel revenue opportunities –attachment rates and commission recovery Consultant productivity improvements Upsell targets –which customers are most likely/unlikely to buy certain products
Pricing Based on standard implantation fee per package
How to access Product access URL: https://www.travelportbi.com
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/e-Tracker/Pages/default.aspx
Page 23 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview For customers that want to automate their day-to-day repetitive GDS/PNR tasks, Queue Control Console might just be the perfect solution for them. It helps not just to automate routine PNR related activity/actions but also helps in facilitating ‘auto-ticketing’ based on specific criteria set by customers themselves.
Features Queue control is a web-based configurable tool that does not need any installation or dedicated workstations
for its implementation/running
QCC configurations/settings can be made to work across multiple customer PCCs using the same
settings/criteria applied for one PCC
QCC can send confirmation emails from the
host (EM) using email address found in the
Email field of the booking file
Failed booking logs are available to
investigate the cause of a failed transaction or
any system error
Advantages One-time easy configuration and the
tool will effortlessly perform it’s tasks in the background
as per set schedule
Changes are easy to make via a user-friendly Admin GUI
No dedicated resource/hardware needed to manage the tool
Benefits Automating repetitive tasks should result in freeing of resources which are otherwise dedicated to such tasks
These freed-up resources can be utilized more productively to further enhance customer service levels
Since there is no human intervention, ticket issuances can happen even after office hours thereby allowing small
& medium TMCs to remain online for business 24x7
Pricing
Customer Size (Segments) Cost per Month (USD)
Under 50K 120
51K - 150K 160
151K - 250K 240
251K + 320
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/Queue_Control_Console/Pages/default.aspx
Page 24 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Open Platform is a strategy that we had over years, based on this strategy we have introduced Travelport Developer Network (TDN). TDN is a program specifically designed for independent software developers seeking to integrate their solutions with Travelport’s global technology platforms of travel products and services. Developers can sign to join Travelport Developer and enjoy different developer’s tools that enables them to build ready tools that can be sold to Travel agencies which is a benefit to the developer, the travel agencies and of course to Travelport. A good example of Travelport Developer Network member is TTS, who has successfully developed different products that have been successfully sold/deployed across markets
Features
By signing to Travelport developer Network, Developers have access to different tools as Smartpoint SDK and
uAPI that enables them to develop online tools, mobile apps, CRM, back office system and Smartpoint Applications The developer has the right to sell the products
he develops to Travelport customers globally
which is huge business opportunity TDN members have access to support tools from
Travelport Developers can log to
https://developer.travelport.com to get
information and request test access before
signing any agreement
Advantages With Travelport Developer Network we can offer a large number of ready-made products to Travelport customers who may
not want or are not able to build their own tool.
We are not just offering a single ready-made product, but a number of them to choose among
Benefits Many of Travelport customers may not be able to develop their own tool through the
different tools we offer to them, through TDN they are able to choose among a range of
different products ready to go.
TDN is not only an opportunity to developers and customers but also suppliers like Cab
force who are able to build tools enable them to sell through Travelport customers
At Travelport we get the benefit of offering a range of products to our customers that we
have not develop and we do not maintain which saves a lot of time and money
Pricing Year 1: USD 6000 (Licence and Support)
Year 2 and after: USD 4000 (annual support)
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/Developers/TravelportDeveloperNetwork/Pages/default.aspx
http://developer.travelport.com
Page 25 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Universal Application Programming Interface [uAPI] is the latest web technology that offers our subscribers the connectivity from a single point of access to all of Travelport contents. Universal API is designed to support 3rd party developers, consolidators, online and large travel agencies, who develop and maintain travel related applications. It provides the most advanced open system design and XML formatting, that offers you an economical way to build and update online travel apps.
Features Travelport uAPI has been designed to provide agencies maximum flexibility with easy to integrate and implement technology
with various contents delivered from multiple sources into a unified display
uAPI helps to decrease the development costs to support existing requirements as well as in the future
It also offers to integrate with other Travelport shopping and booking solutions e.g. e-pricing, Rooms and More, Flex Explore
and Rapid Reprice for automated ticket exchanges etc.
In a brief, Universal API provides full access to GDS Air Car & Hotel Content, full access to Low Cost Carriers, full access to high
speed Rail suppliers, Hotel & Car multimedia, aggregated results; so traveler can shop all
sources at once with Universal Record – a create true super PNR
Advantages API ordering process is very simple and straight forward.
Universal API combines the contents from multiple sources/
suppliers and makes it all available through a single source.
It is supporting all business logics B2C (business to
consumer), B2B (business to business) etc. that includes
search, pricing and profiling functionality in a shared
environment with business intelligence
It provides customers the optional services i.e. Branded
Fares and Ancillaries from suppliers that present up-sell and
cross-sell opportunities to improve customer satisfaction,
air merchandising, rich content, branded fares and ancillaries
Benefits Travelport uAPI provides fully secure programming environment
One of the most important benefits is reducing the complexities of developing and maintaining multiple API connections, so
uAPI provides single access to desired content, availability and pricing
functionalities for shopping, booking and reconciling travel services and
sales
Full on-site professional training, support and guidance offered by
Travelport API support Services that are available 24/7 along with the
comprehensive documentation, examples and best practices
Pricing Certification fee is US$2000 and Annual support is US$1000
Separate cost for messaging
Also offer the thirty days’ trial access:
https://developer.travelport.com/app/developer-network/request-formpage
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/Developers/Travelport_Universal_API
Page 26 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview
Travelport also offers Smartpoint SDK (Software Development Kit) for agency solutions developers. It’s a comprehensive set of tools,
documentation and utilities to develop such script/plug-ins that extend Smartpoint’s capabilities. The Smartpoint SDK is used to
enhance the Travelport Smartpoint application by building custom plug-ins:
SP-SDK contains an assembly named Travelport.Smartpoint.DLL, which is in fact the main Smartpoint framework. It includes the API, main controls, and many helpers.
The SDK provides access to the Travelport Smartpoint API (Application Programming Interface) and to all the tools to build, test
and debug an application.
Currently SP-SDK is available for Galileo / Apollo versions of Travelport Smartpoint v7.1 / 7.2 and above
Features Smartpoint SDK is consisting on comprehensive developer support resources:
C# and Visual Basic
SDK Console for testing code snippets
Test harness mode & sample project
API & user documentation
Benefits Code Analysis Tool is the offered ability to quickly test the code quality
By suing SDK console, Dev can test code pieces without need to build entirely new plug-in
It also contains TravelData library that eliminates the need for front-end developers to build XML manually and understand
host-specific naming and conventions
Advantages The Smartpoint SDK offered great advantages for travel
agency In-house developers to differentiate agency business through the integration of their own applications and other travel
contents to personalize their desktop capabilities.
The TDN members can expand their revenue opportunities by developing solutions that increase the value of the travel agency
desktop and answer the pain points of travel agencies and TMCs to increase efficiencies.
Pre-requisites; system dependencies & tools: Smartpoint v3.0 / SDK console plug-in
Win7 and above with SQL server compact 3.5 SP2
Windows Presentation Foundation 4.0
Software and GPU rendering supported
Microsoft Visual Studio.NET / .NET Framework 4.0 client profile App
Visual Studio 2010 or 2012 | Snoop 2.8 | Resharper from JetBrains
Code analysis or Microsoft FxCop | Wix 3.5 for creating installers
Pricing: Included as part of TDN membership and free for Travelport Smartpoint agency customers
The customers should have use the Developer tools and access to ORS to request a welcome call
https://support.travelport.com/tdssupport/default.asp
Plug-ins must be registered / approved by Travelport for both agency-built and TDN-built plugins
AFMESA Solutions Development Manager, Ali Javed [email protected] directly if you would like to know more what
Travelport Smartpoint SDK offers
Homeport / Internal documentation access: https://developer.travelport.com/app/developer-network/desktop-sdks
Page 27 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Travelport Flex Explore is a tool within our universal API that enable Online Travel Agencies (OTA) to differentiate themselves with new ways of Itinerary search. It is the first e-Pricing inspirational live search product that answers questions like “Where is the cheapest place to fly in Asia?” Online customers now do not need to define the origin and destination anymore, customer may search on a map, as in Price Line iPad application https://www.youtube.com/watch?v=v-zfDTqEHsE Or by activity as on Emirates inspire me tool https://www.emirates.com/english/plan_book/inspire-me/inspire-me.aspx
Features Travelport Flex Explore gives new attribute to online search. The traveler has the ability to supply a number of selection criteria including; travel dates, geographical region (state, country, zone, area) or via a defined list. Online customer may search what I’d like to do (beach, Safari,
culture, etc.) Map Shopping: where Can I go within a certain budget
Advantages Flex Explore gives OTA a great tool to differentiate their online tools whether websites or mobile Apps. OTAs can be as creative as they want and Flex Explore is the most flexible tool to support their creativity
Benefits Compare a wide range of inspirational
itineraries in a single request
Increase sales due to the broad range of
relevant results that are returned and the
ability to convert speculative
Flex Explore searches use live real time
availability, not just cached data, to minimize
sell failures
Easily display the total price of a potential trip
for accurate booking and optimal conversion
Pricing The rack rate for Flex Explore is USD $0.055 per transaction, and it is charged from the 1st transaction.
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/OLTA/FlexExplore/Pages/default.aspx
Page 28 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Hotel Content Plus solution is a ‘global hotel database’ providing consumer-quality content to agency websites and point-of-sale systems through a fast and efficient XML interface. So we can say that HCP is a set of Web Services and for distributing the static content of the hotel properties active in Travelport hotel reservations systems – RoomMaster (Galileo Core system) and Hotel Select (Worldspan Core system). It also uses Open Travel Alliance (OTA) the XML standards to enable the features for Galileo Web services and Travelport universal API.
Features The point to remember is that HCP is purely designed for those Travelport business partners, who can use the Hotel’s static content on their Hotel reservation applications or web-sites, the info such as:
Hotel property basic information including Name, Address, Phone number, Location etc. Hotel property and room amenities, meeting room facilities, restaurant information Guest room types and descriptions Hotel policies Area information including nearby attractions, reference points Property Image URLs Hotel property ratings Multilingual descriptions
Advantages Single global database to manage and distribute static content
Consistent distribution of hotel content across all Travelport GDS
Dedicated resources to ensure data quality and integrity
Makes use of the latest Open Travel Alliance standards
Benefits Add more hotels to your website or other point-of-sale outlets
Provide customers with greater breadth and depth of property data
Ensure content is current through frequent updates from Travelport
Enhance the shopping experience with Northstar Travel Media Hotel Crown Ratings
Cost Savings Reduces transactional message
costs (look/book)
Time Savings grants the ability for instant
content display
Convenience Supplies data from one source
Easy Access OTA based XML Messaging gives
secured entry to data
Pricing Subscription service based on Level 1, 2 and 3
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/HotelContentPlus/Pages/default.aspx
Page 29 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview The latest Travelport e-Pricing™ Release 5 (R5) provides a new technical platform for all Travelport™ shopping
entries, for all point of sale applications.
Release 3 (R3) uses a schedule-led process to select the flights to be priced for a shopping request. Release 4 (R4) uses a fares-led process, which is schedules plus fares data to select flights. The new (R5) will access both schedules and fares led processes in parallel. This will supplement the fare based
solutions with convenience based solutions to obtain a broad mix of best service and lowest fare alternates.
Features e-Pricing gives you flexibility to perform several different types of searches: Shop for low fares prior to booking an itinerary, or modify an existing itinerary
Shop for flight options that are available at a specified price, including advertised low fares
Use flexible shopping options to find low fares based on flexible travel dates, destinations or airport locations
Apply a broad range of qualifiers to your searches, including non-stop or direct flights, specific carriers,
designated connect points, no advance purchase and more
Benefits Improved shopping results by combining the power of the e-
Pricing fares led flight selection process and the e-Pricing
schedules led flight selection process
Improves competitive advantage with more comprehensive
shopping results
Improved coverage of competitively priced convenient flight
solutions in the intermediate price range
Travelport e-Pricing Release 5 is applicable to all existing
shopping functions and is integrated with all other products
that are currently supported, including, Agency Private Fares,
Net Fare Manager, SecuRate™ Air Plus and TravelScreen
Search Control Console will be updated to function with e-
pricing R5 however no changes to the user interface will occur
There are no new inputs, outputs or changes to existing formats as a result of this change
Pricing No charge
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/TMC/e-Pricing/Pages/default.aspx
Page 30 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview The Travelport Search Control Console application is leading the way in offering travel agencies a simple web-based tool to quickly add and adjust flight shopping rules. By setting these rules one can restrict overnight itineraries, restrict maximum number of connections (by carrier), prohibit a specific connection point, inhibit shopping results by fare type, fare family, fare basis code, restrict fight or flight number ranges and much more…. In short, ‘placing the control of search in expert hands.
Features Accessible Online – Users will be able to access Search Control Console via a URL; this removes the time and risks involved
with the installation of software
Ability to Restrict a Number of Flight Modifiers – Users will have the ability to preference returned results by specifying a
number of restrictions (more than 20 rules to choose from)
Multiple SID/PCC Management Tools –
Search Control Console includes a tool
that allows agents to manage returned
results for several SIDs/PCCs at any one
time
History Tracking – The product includes a
history tracking feature, enabling the
agent to keep track of changes made
Based on customer feedback, it has been
decided that inhibiting Availability and
Sell using the Restrict Carrier –
Marketing/Codeshare rule should be
optional instead of mandatory
Advantages Get relevant flight search results for your customers and your business
Fine tune results to deliver a better traveler experience
Simplify complexities and reduce the cost of controlling search results
Benefits Reduce costs through speed of change - You can control flight options without the need
for more development in a booking engine
Take greater control of supplier policies - With the power to preference flight options,
you can correlate your supplier policies with your agents’ search requests
Make search results more relevant by applying your local business knowledge - You can
determine which flight options are considered in response to a search request, so there’s
no need to manually instruct sales staff
Pricing USD 500 per login per month
Pricing is same for all PCCs under same agency group code on monthly phase [along with one-month trial period]
Homeport / Internal documentation access: http://homeport.travelport.com/Customer_Solutions/TMC/SCC/Pages/default.aspx
Page 31 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Few years ago, Laptop was a good thing to carry, now mobile is less heavy, even when it carries the GDS! Travelport Mobile Agent (TMA) is a mobile APP that can be downloaded on any smartphone or tablet that uses iOS or Android system. The App uses the GDS native command to enable travel agents to work on mobile as if they are working from their office. Travel agents will also be able to access Branded Fares and Ancillaries through TMA
Features TMA works on iOS and Android with the same look as Travelport
Smartpoint
Agent just needs to download the APP from the store (iOS or
Android)
The App will be connected the agent PCC and Sign code. The agent
can access all PNRs that are made on that PCC, issue ticket, check
queues, using the normal GDS entry as if he/she is working from
the office
TMA has synchronization feature that allow user to work on
different devises with the same setting and look without extra
effort
Enhanced results for Fare Shopping
Tab Key support
Rich Content and Branding display
Accessible via Fare Shopping results
My PNRs and ViewTrip integration
Double screen, Pkeys, Queue
Usability improvements - Bug fixed in Send Email for iOS 10.x
Advantages Filters in Availability and Fare shopping Support for TTS-Webagent add-on
Renew Alerts
Reset PKeys to default
Full Apple iOS 10 support
With TMA the agent his 24/7 access to the GDS without the need to carry a laptop or run to office for emergency
TMA supports all GDS functions the agent may need to serve the traveler that includes booking, ticketing, sending e mails,
changing booking and tickets and even refund
Benefits TMA is easy – using the same GDS command, nothing new to learn
TMA work on any device that uses iOS or Android
Access to the same PCC, so agent can follow up what started in the office and the opposite
Quick access to the benefits and restrictions of the price
Additional airline content and easy access to other fares available for that flight combination
Pricing USD $168 for 1 User - 1 Year Subscription
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/LTA/TravelportMobileAgent/Pages/default.aspx
Page 32 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview TTS Consolidator is a 3rd party product developed by Travel Technology Solutions (TTS), who is our TDN member. This is an internet-
browser based application that is designed for IATA-Agency Ticketing Consolidators to
expand their business via Sub-Agents/Franchises to allow them for search Flights &
issue tickets within Credit Control.
Generally, the Non-IATA agencies are totally dependent on IATA Consolidators to issue
tickets; therefore, by using this unique web based solution, non-IATA Sub-Agent has
24/7 ticketing capability within defined ticket credit-limit.
Features User friendly web based application with 24/7 access
Integrated with Galileo / Worldspan for Flight content
IATA Consolidator can add business rules per Sub Agent
Search, create, edit, import and cancel PNR support
Support Double currency
SSR, seating and vender remakes can be managed
ViewTrip integration to send/download itineraries
Ticket VOID facility enabled
Monthly Sales Dashboard
Consolidator Dashboard for pending Credit PNR request
Agency management
Queue management
Fees Management
Remakes management
Full credit control management
Approved / acceptance Credit Card management
Private Fares / Tour Code management
Preferred / Blacklisted carrier’s management
Notification Bar
Generated Booking reporting per PCC
Advantages Tickets can be issued anywhere, anytime there is internet connectivity
Sub-Agents can issue ticket instantly without the need to wait for the IATA agent
Sub-Agents can issue their tickets against a pre-approved credit line or with credit card
Booking and PNR’s info can be imported in for ticketing
All ticketing info is exported back out to the GDS for any back-office purposes
Sub-agencies can work in both TTS Consolidator and same time in Galileo, Apollo & Worldspan
Benefits Reduces risk of payment defaults from Sub-Agents
Increases productivity as all PNR info remains in on place
Gain more business via Sub-Agents
Improves customer service to issue tickets w/o delay
Streamlines staff resources
Pricing
Based on Subscriber Addendum Travelport will send invoice to IATA Consolidator
Retail Pricing is suggested for sub agent, so IATA Consolidator is at liberty to mark-up the pricing they desire to charge
The Once-off implementation charges will be invoiced in the month of
activation and the monthly charges will be invoiced monthly
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/3rdparty/Pages/default.aspx?Paged=TRUE&p_GroupCol1=TravCom%2
0-%20TravCom%20CS&PageFirstRow=31&&View={2D050C8C-CB41-4ABB-A32E-56613DE5F398}
AGENCY ONCE-OFF MONTHLY
IATA / Consolidator Agency $1100 $80
Non-IATA / Sub-agency $170 $80
Page 33 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview It’s a web-based Corporate Booking Tool (CBT), designed for the small–medium corporate travelers, who have specific booking requirements and different reservation conditions e.g. booking workflows followed by Approval processes by corporate travel management. TTS-Corporate is developed by Travel Technology Solutions (TTS), who is also Travelport Developer Network member.
Features Available as web based application
Agencies can also map their business rules
Accessible for all Galileo, Apollo and Worldspan
Agencies can set pricing varies company by company
Access level for traveler, arrangers, approver and admin
Travel policy management for approvers and authorizers
Notifications alert travel approvers for pending approvals
Allows users to send Ticketing request to their travel agencies
Fees adjustable per corporate client, fares, agreements and CIPs
Corporate customers can independently book GDS flights and Hotel
Travel managers can create/edit users, user groups and travel policies
Agencies can customize the look & feel to reflect their agency brand with logo and colors
Users can check benefits and restrictions of each fare, access additional airline content
and the ancillaries available for each flight
Advantages Service all size of corporate customers in efficient manner to increase revenue opportunities
Keeping access to the corporate and agency negotiated fares
Reduces booking time as bookable App for corporate customers
Optimized communication and processes reduce administrative work
Enabling agents to focus more in business and less in procedure execution
Travel decisions are made with complete knowledge of all available offers
Available for Corporates on Smartphones, Tablets to search & make
booking
Benefits Designed for corporate travel
User-friendly and easy to setup
Flexible to customize environment
Improve services for corporate clients to gain loyalty and retention
Automated policy validation enables travel-management delegation
within the companies
Pricing Travel agents must visit http://corporateapp.tts.com to sign up for free
account followed by provisioning process
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/3rdparty/Pages/default.aspx?Paged=TRUE&p_GroupCol1=TravCom%2
0-%20TravCom%20CS&PageFirstRow=31&&View={2D050C8C-CB41-4ABB-A32E-56613DE5F398}
Page 34 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview TTS WeBook is a simple cost effective online booking solution to integrate in any agency website for flight content. Our TDN customer, Travel Technology solutions (TTS) developed this easy booking engine based on iFrame technology. A simple piece of code placed in a webpage creates a window, where air travel can be searched and booked by customers by visiting the travel agent’s website, partners' web pages even Facebook page.
Features Simply 4 steps booking process makes passenger’s life easier via Search, Flights, Booking & Confirmation tabs Supports all Travelport Cores Galileo, Apollo and Worldspan
Fits into any webpage and all data is synchronized in real time
Fight results come with rich filters to make better purchase decision
Manageable promo codes and client special request
Booking details are with itinerary summary and pricing details
Payment details, agency contacts & relevant could be added with booking summary
Full admin control to access the client data, setting page to configure the solution i.e.
Queues, allow reservation days, color scheme, confirmation page, remarks, fees, and
black-listed carriers and e-mail custom content
Advantages Very easy to implement and can be quickly integrated with any travel agency website without needing Advanced technical-skills Flexible settings
Exportable back-office logs
Simple and quick booking process
Another sales channel with minimum investment
Everything travel agencies need in an air internet booking engine
Benefits It’s not like other super complex booking tools that takes too much
time to setup
Improves Customer Service
Quickly implementable in any website
Increases productivity and customer service
Offer a 24/7 air booking service to agency customers
Add flight booking to your online services and increase your
business opportunities
Pricing Customers must be Travelport Subscriber before to request TTS Webook implementation
Homeport / Internal documentation access: https://homeport.travelport.com/Customer_Solutions/3rdparty/Pages/default.aspx?Paged=TRUE&p_GroupCol1=TravCom%2
0-%20TravCom%20CS&PageFirstRow=31&&View=%7b2D050C8C-CB41-4ABB-A32E-56613DE5F398%7d
AGENCY Annually (Up Front)
Maintenance License Fee $900
Payment Gateway License Fee $900
http://www.skyflyway.com
http://alivetravel.com/?lang=en
http://www.visatur.com/boletos-de-avion
http://www.angra2000.com/aereo/index.php
http://everestviewtravels.com.au/search-flight/
http://turismodema.com.mx/reservas/index.html
http://www.lusoviagens.pt/pt/pagina2/voos-24-28/
Page 35 - [For Internal Use Only] - Revision Date: May 30, 2017
Internal documentation access:
AFMESA Solutions manager, Ali Javed [email protected] directly if you would like to view a demo on any of the above solutions or would like any further information, including enquiring about deep dive discovery processes and solution consultancy.
Page 36 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview The SmartWorkflow is the suite of plug-ins, built and implemented for the express use on Galileo system via Smartpoint only.
For an agency to take complete advantage of the solutions they would need to have a high level of Smartpoint adoption, or they would not see the benefit. However, these solutions can also be used to help drive a conversion to Smartpoint, or drive adoption should the agency want to eliminate a certain pain point.
Please note these solutions are the property of the AFMESA Solutions department, and of Travelport. Classified solutions and their prerequisites may vary from market to market, but it shows a broader view that how professionally our Solutions Team is answering customer’s pain points across the region, that also includes the bespoke enhancements – with an ultimate objective to increase Smartpoint adoption in the region.
The SmartWorkflow suite – which is combination of 4 plug-ins
1. SmartScript:
Completely control how remarks should be added to PNR. Define Triggers, add Corporates and easily create forms which are shown to the agents and information is accurately filled on a per Agency / Corporate basis.
2. Command Check: Setup the behavior of different host commands and show meaningful messages / send host commands.
3. Private Fares Reminder: Admin of Travel Agency can feed already available airline deals using private fare account code using an easy interface. Travel Consultants are prompted with an alert after a fare is filed in case a private fare is missed out.
4. Credit Check: Configure how Credit Check should work. Ability to check limit on a per Corporate / PCC Signon basis. Ability to integrate with any backoffice dynamically for checking limit.
Sequence of steps must be performed well: The actual need is to listen the customer requirements first and then try to find a match – Here are few most important points to remember: Solutions department consultancy –
o It’s MUST, before to propose, or communicate them to the customers Internal engagement process –
o Once you have such customers, asking about customization; at a very high level you can refer to these documents…
o Please get back to your regional product people, who have supplementary information and would consult with Solutions Team precisely to define the scope of development requirements to speed up the process
Page 37 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview
This is a customized Solution build to replace the old Focalpoint functionality of Scriptwriter plus. Where agency had scripts running to aid in automating entries, especially DI back office entries required, SmartScript can replace and improve that functionally in Smartpoint.
Features This controls that how remarks should be added to PNR
It has an easy interface to design a form and link host commands Travel Consultants are presented with a form and remarks are added with a click of a button Create forms on a per Agency / Corporate basis Link forms to triggers via specific host commands or through easy menu navigation No complicated server setup to host ‘Smart Script’
Advantages Forms can be generated by Account management / Support teams and distribute installers by directly downloading from Admin panel
Automates the majority of back office entries and repetitive manual entries
Ensure quality control of the various global codes and entries need (no manual typing or incorrect entry mistakes)
Improves automation Saves time for front office booking completion, and back
office admin Improves efficiencies
Benefits This gives the ability to the agency to customize agency’s scripts and entries, and assists with corporate and global requirements of multiple back office codes that are required per booking, with the agency /agent having to remember many multiple lines of entries and codes.
Pricing This plug-in is free and customers must be using Travelport
Smartpoint 100% to utilize the real befit of this solution
Page 38 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview
This is a customized Solution build to replace the old Focalpoint functionality of Scriptwriter plus. Where agency had scripts running to aid in automating entries, especially DI back office entries required, SmartScript can replace and improve that functionally in Smartpoint.
Intercept various host commands and define action. Intercept commands before they are sent to host or define an
action after response received. Define message, button settings and placeholders to present
relevant information to Travel Consultants. Can also be used to block certain host / redirect host
commands
Features This controls that how to define message, button settings and placeholders to present relevant information to Travel Consultants. Ability to define multiple intercept triggers with type A message to Travel Consultant to ask booker if Names are
exactly as per Passport Agent receives a prompt on ER before it is transmitted to
host. Information captured and PNR is finished. OK Button
remarks are added in PNR.
Advantages Forms can be generated by Account management / Support teams and distribute installers by directly downloading from Admin panel Automates the majority of back office entries and repetitive
manual entries
Benefits This gives the ability to the Agency Manager to compel travel consultants to perform all actions as per defined business goals
Pricing The customer must be using Travelport Smartpoint 100%
Segments per annum 0 - 100,000 100,001 - 300,000 300,001 +
Command Check + Private fare bundle
USD1800 P/A USD2000 P/A USD2200 PA
Page 39 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview This is a customized Solution to alert Travel Consultants if an applicable private fare is missed out.
Features An easy interface for Travel Agency Admin to
configure ‘Private Fare Deals’ Configure deals on a per Airline basis Enter all possible Airlines for which Private Fare
Deals will be loaded Your own definition of Regions and Airport codes
included Group booking classes with codes. This can be
Airline specific Various filtering parameters like booking date,
travel date, PCC, origins, destinations, booking classes and flight numbers
Travel Consultants receive a prompt automatically after a successful filed fare
Advantages The Travel Agency Admin has better control
now to interact with agency consultants and conveying an instant message about airlines deals with easy to manage list, regions, booking classes on particular criteria
A brilliant toll to achieve company goals and company
Benefits This gives the ability to the Agency Manager to compel travel consultants to perform all actions as per defined
business goals
Pricing The customers must be using Travelport Smartpoint 100%
Segments per annum 0 - 100,000 100,001 - 300,000 300,001 +
Private Fares reminder + Command check bundle
USD1800 P/A USD2000 P/A USD2200 PA
Page 40 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview This is a Web GUI customized solution that check the Credit limit for travel agency Corporates and sub agents Based on PCC as well as on Sign on. It provides a real-time connectivity to fetch Credit limits with any back office.
Features Email templates Buffer settings and Quota rules for sending email alerts Local storage of Tickets and calculation of Credit limit
accordingly Fully responsive screens for Admins and Approvers to
use Web GUI on Tablets and Smartphones
Requirements for agency setup: Windows Server 2008: For hosting Web Portal which will be an Asp.Net MVC web application Internet Information Server 7 or above Database: To store configurations set by Admin and approval requests. The solution should support below
databases SQL Server 2008 or above MySQL 5.X ODBC connections
Advantages and Benefits This provides the ability to the Agency Admin to manage corporate and sub-agency business to control each ticket issued with credit controls
Reduces debt for agency & Improves cash flow
Improves profitability, reduces costs & saves the agency money
Helps agents comply with their SLA's
Pricing
The customer must be using Travelport Smartpoint 100%
Segments per annum 0 - 100,000 100,001 - 300,000 300,001 +
Credit Check USD1800 P/A USD2000 P/A USD2200 PA
Page 41 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Define air, hotel service fee policies on per corporate / agency basis using a Web GUI. The policies are automatically implemented by adding correct service fee remarks into the PNR to be then reported in Mid/Back office for invoicing.
Features Web based admin panel to configure Air, Hotel and
Miscellaneous service fee policies. Policies can be based on cabin class, zone, fare bracket, fixed fee
or percent based on total or base fare. Automatic calculation of service fee based on corporate policies. Automatic addition of remarks (service fee, hotel fee, total with
fare etc.) in PNR for invoice generation. Ability to define parting fare discount i.e. full parting, don’t part and partially part.
Requirements for agency setup: Windows Server 2008/2012: For hosting Web
Portal which will be an Asp.Net MVC web application
Internet Information Server 7 or above Database: To store configurations set by
Admin and approval requests. The solution should support below databases
SQL Server 2008 or above MySQL 5.X ODBC connections
Advantages and Benefits This provides the ability to the Agency Admin to manage service fee policies and then these get implemented automatically at POS.
Accurate reporting of service fee on per corporate account basis
Reduces amount of time to document service fee as opposed to manually finding details from corporate excel sheets and documenting manually.
Pricing The customer must be using Travelport Smartpoint 100%
Segments per annum 0 - 100,000 100,001 - 300,000 300,001 +
Service Fee Remarks USD1800 P/A USD2000 P/A USD2200 PA
Page 42 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview
To make Galileo bookings live is the regular practice of users that helps our subscribers to avoid the time delay and administration of un-purge PNR’s, when any queries arise after the purge date, so the most frequently used cryptic command is RT. T /DATE*KEEP BOOKING LIVE
However, manually calculating the date to add RT. T line in each PNR is quite resource-intensive task and may cause inaccuracies. Therefore, our Travelport Solution Consultancy (AFMESA) focused to improve this lengthy part and introduced Auto PNR Retention plug in, that automates this time consuming process during PNR generation and increase user’s efficiencies.
Features
This solution provides 2 options to add the RT. T segment to a PNR: When Client File is moved:
The RT. T segment is automatically added to the PNR The default is 12 months 338 days from the current
date
When the PNR is Ended:
The plug-in reads the last segment date in the PNR and adds the RT. T line The default is 3 months from the last booked travel date)
Advantages The RT. T Line is automatically added when a BAR/PAR are moved
The retention line with the default of 338 days from today’s dates is added
If no BAR/PAR is moved - at the time of Ending the Booking – a RT segment will be automatically added with a date 3 months (or the relevant selected date) from the last date in the booking
It improves Smartpoint user’s efficiencies
Benefits This provides the ability to the Galileo Smartpoint users to reduce spent during the booking process Keep booking live Auto PNR retention Automatic date Calculation
Pricing This plug-in is free and customers must be using Travelport Smartpoint 100% to utilize the real benefit of this
solution The Auto PNR Retention Line Plug-in will be available to download off the Travelport Marketplace
https://www.travelportmarketplace.com/Product/Auto-PNR-Retention
Page 43 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview Some of our valuable airlines partners in Middle East region, announced the mandatory requirement to specify the date of birth for the CHILD and INFANT in the endorsement box on the ticket. If agents will not perform it, they may receive an ADM (Agency Debit Memo) from the specific airlines i.e. Saudi Arabian Airline (SV) and Middle East Airline (ME).
The Child DOB Auto Entry is plug in to follow Airline rules to insert date of birth at the beginning of endorsement box to comfort Galileo subscribers avoiding any ADM that occurs by overlooking such actions.
Features The plugin is triggered when an entry is fired that starts with ER
It prompts for missing date of birth
Add the CHILD DOB in the given format DDMMMYY, e.g. in our scenario, I just put 25MAY11 and click on Send button
When Agent will click on send button, it will manage all the manual entry process and prompts TICKET MODIFIERS UPDATED
Advantages
It helps Smartpoint Users to add Child DOB in Endorsement Box automatically
It improves Smartpoint user’s efficiencies
Benefits This provides the ability to the Galileo Smartpoint users to reduce spent during the booking process Saves time increase efficiency in reservation process Eliminate the ADMs for such scenarios
Pricing This plug-in is free The customers must be using Travelport Smartpoint 100% to
utilize the real benefit of this solution The plug-in will be available to download from
https://www.travelportmarketplace.com/Product/Child-DOB-AutoEntry
Page 44 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview The Smart Refund Mask is a GUI format that Smartpoint user can use for e-ticket refund functionalities; either full refund, partial refund or cancel refund.
Features The system functionalities remain the same, the plug-in offers the system/host functionalities in graphical user interface. Add the ticket number Add date of ticket issue in the
specified format (DDMMMYY) Add cancellation Charges(optional) Add Owning PCC (optional) Click SEND
Advantages The Refund Mask plug-in is replacing the current cryptic format the agent is doing. Full Refund Partial Refund Cancel Refund
Benefits The Smart Refund Mask is addressing the customer pain points of using the complex cryptic format and the GDS fill in format. Saves time to exchange and reissue air
tickets with a few clicks Increase efficiency in ticket exchange
process
Pricing This plug-in is free The customers must be using Travelport
Smartpoint 100% to utilize the real benefit of this solution
The plug-in will be available to download from https://www.travelportmarketplace.com/Product/Smart-Refund-Mask
Page 45 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview To get a list of duplicate tickets before issuing a new ticket. The list is produced based on criteria defined by the Travel agency. Travel consultant gets an option to not ticket and use one of the existing coupon for the same passenger.
Features
Travel agency can define the trigger when duplication tickets should be produced? I.e. TKP in most cases.
Travel agency can also define criteria of match i.e. check for same carrier, same origin/destination, whether to
match date or booking class. The result is produced according to this criteria and presented to Travel consultant.
If a match is found, Travel consultant gets an option to still go ahead with ticketing or ‘Don’t ticket’
Requirements for agency setup
Travel agency must have a valid license of ‘Travelport e-Tracker’ as credentials are used to pull Travel agency tickets.
Advantages and Benefits
Increase saving for Travel agency
Integrated workflow i.e. don’t need to go to e-Tracker to load unused tickets.
This is integrated in Smartpoint as part of Travel consultant workflow hence Travel consultant doesn’t need to go back and forth between multiple windows
Pricing
TBA
Page 46 - [For Internal Use Only] - Revision Date: May 30, 2017
Overview
A Smartpoint based plugin that works as a quality check for Travel consultant to add correct commission percentage on an airline / class basis. Travel Agency can define commission policies on per airline / segment / booking class basis which is then forced to be used correctly at POS.
Features Define commission policies on per airline / origin destination / booking class basis. Travel consultants when adding commission at TMU or TKP are prompted if correct commission is not used using Z
modifier. Stops ticketing if correct commission is not entered.
Advantages Travel consultants don’t need to memorize commission percentage for various airlines for different booking
classes. Time saving as this can be implemented on multiple airlines / classes / origin destination Improves efficiencies
Benefits By implementing this plugin, Travel agency tends to avoid airline ADMs for incorrect filing of commission hence
increased overall earning.
Pricing This plug-in is free and customers must be using Travelport Smartpoint 100% to utilize the real befit of this
solution
Page 47 - [For Internal Use Only] - Revision Date: May 30, 2017
Preparaed and presented by: Travelport Regional Product Team - AFMESA