What is Engage?

Engage is a sophisticated mobile messaging enginedesigned to deliver real-time trip specific alerts, content andoffers that are targeted and personalised to the end-traveller.It enables greater messaging relevance by understandingwho the end-traveller is and what trips are associated to thattraveller.

Engage is quick and cost-effective to license, can beeasily integrated with existing mobile travel apps and candrive deeper customer engagement and increased ancillarysales conversion.

Smarter Customer EngagementMaking one-to-one communications more effective and efficientby providing targeted messages based on pre-defined businessrules.

Personalising The Travel ExperienceProvide an individual touch throughout the travel lifecycle withpersonalised notifications, alerts and mobile offers.

Generating RevenueFacilitate a higher ancillary sales conversion at all stages of thetraveller’s journey by promoting the right ancillary at the rightstage in the booking and post booking phase.

Increasing Customer LoyaltyEngaging customers pre, during and post-trip to build deeper,more valuable relationships by offering compelling content andpersonalized offers that matter to customers.

IROP’s and Disruption HandlingSwiftly manage disruptions with real-time mobile alerts.

Flight Status AlertsDeliver a superior customer service with relevant and timely flight updates including departures, gate changes, cancellations and diversions.

Itinerary AlertsImprove end-traveller engagement by communicating allitinerary information at the right stage of the journey.

Promotional ActivityCreating new revenue generating opportunities throughtargeted campaigns such as summer sales, promotion of new routes and fare offers.

Ancillary Upsell OpportunitiesIncrease average value per traveller by creating targetedancillary upsell opportunities such as seat upgrades, adding extra baggage, that are timely and relevant.

Optimizing Ground OperationsReduce the reliance on manned desks in the airport bypushing real-time end-traveller alerts.

Helping Daily OperationsAddressing Strategic Challenges

Travelport EngageSmarter customer interactions in real-time

© Travelport Digital Ltd 2017. Third party trademarks acknowledged.

© Mobile Travel Technologies Ltd 2015. Third party trademarks acknowledged.

Intelligent Push EngineProviding airlines and travel companies with a sophisticated solution to make communications more effective and efficient by providing targeted and personalised messages based on a dynamic set of pre-defined business rules.

Trip Specific AlertsEnables travel companies to create targeted app alerts providing timely travel specific updates based on specific events e.g flight delays.

RemindersEngage provides functionality to enable airlines and travel companies to schedule automatic reminders to its customers e.g advance notice on flight dates.

Flight Status UpdatesEasily integrates flight status information to provide end-travellers with timely updates and tracking information about their flights such as flight delays and cancellations.

Targeted Promotional MessagesEngage includes the facility to broadcast messages to all or selected customer segments to drive booking revenue, inform them about new features or broadcast marketing messages.

Campaign Landing ScreensPre-created campaign landing screens can be associated to campaigns enabling travel companies to present rich content and imagery to end-travellers.

Message CentreCentralised message repository enabling end-travellers constant access to message history.

Engage Features

© Travelport Digital Ltd 2017. Third party trademarks acknowledged.

Why partner with

Travelport Digital?

Specialist Expertise

As the world’s largest dedicated mobile and digital travel technology provider we have remained thought leaders in this space continually demonstrating innovation for some of the largest travel companies in the industry.

Customisable

We offer travel companies solutions that can be fully customised to reflect the needs and requirements of their brand and business.

Proven Experience

Travelport Digital works with some of the largest blue chip airline and travel brands in the industry and their apps are used by millions of travellers every day.

View our Clients

User Centric Design

The end-traveller is at the heart of everything we do. We follow a customer-centric process to define and build the best user experience possible ensuring that we exceed traveller demands.

Simple Integration

Our solutions are designed toensure greater flexibility and easy implementation, providingseamless integration with existing apps.

We Work With Airlines, TMCs & Agencies Worldwide