travel risk management today’s challenges in a risky environment (c) ijet international, inc. all...

Travel Risk Management Today’s Challenges in a Risky Environment

(C) iJET International, Inc. All rights reserved.

iJET.com (C) iJET International, Inc. All rights reserved.2

WHY WORRY?

UNPREDICTABLE RISKS

CRIME & CORRUPTION

UNKNOWNS• Political• Environmental• Cultural• Geographical• Other

TRAVEL INCREASES VULNERABILITY

DUTY OF CARE

REGULATORY REQUIREMENTS

INCREASING GLOBAL REQUIREMENTS

INCREASED CORPORATE EXPOSURE

REPUTATION

LITIGATION

LAWS• Health• Safety• Privacy• OtherFINES &

COMPENSATION


Defining “Duty of Care”

The requirement to do everything “reasonably practical” to protect the health and safety of employees

Legal, ethical and moral responsibility of an organizationDuty to provide a safe work environment – this extends to

hotels, airlines, rental vehicle, ground transportation, etc.“Standard of Care” – if others in your industry or like-

sized company are doing something to protect their staff, then your company can be held liable for not doing it


86% of travelers believe that their firm has a legal obligation to support them while abroad

50% + would consider taking legal action in the event of an emergency being mishandled

38% of travelers said they never do any research on the country they visit

78% of travelers said they never carry an emergency phone number


Disruptions Impact the Entire Enterprise

Driving cost:

Lost revenue MitigationLiabilityResponse/recoveryControl and compliance


Travel Risk Management Program

• Proactive Plans• Practice/Update

• Around the clock resources

• Real Time Event Monitoring

• Mandatory Training• Integrated Travel

Policies

• Country Reports• Culture Information• Local Resources

Pre Trip Planning Education &

AwarenessCrisis

Management

& Response

Plans24/7/365

Assistance

&

Monitoring

(C) iJET International, Inc. All rights reserved.

It’s a dangerous world


Due to the unrest in Egpyt, on February 1, 2011 the U.S. Department of State ordered the departure of all non-emergency U.S. government personnel and family members from Egypt.

The airports were flooded with more than an estimated 15,000 people trying to leave the country. Flights were cancelled or delayed and some airlines stopped servicing the country altogether.


Japanese earthquake caused more than 30,000 deaths and temporarily disrupted business throughout the region.

Source: various media reports


In the aftermath of the 2010 Volcano Eyjafjallajökull eruption, an estimated 60% of corporations affected by this disaster allegedly spent their entire contingency budgets for the year by the beginning of the second quarter 2010.

Source: “Survey Sees Need to Better Manage Risk of Global Biz Travelers” by Michael Billing; Travel Market Report (August 30, 2010)


65% of international travelers report a health problem during their trip

Of these, 8% will seek medical care while traveling or immediately upon return

Source: Global Business Travel Association


The New Reality:

Global business = Increased exposure to risk


Control Costs through Planning

Apply the risk management approach to control costs


Tracking your Employees

If an incident occurs, how long would it take to determine how many travelers you have within the area?

If an incident occurs, who do your travelers call?

Need to consider: Ground transportation

Hotel

Sojourn trips


Your program must:

Identify and evaluate the risk

Identify your resources

Set an acceptable level of risk

Develop a plan for mitigating the risk

Educate and communicate the plan

Monitor and benchmark the results

travel risk management today’s challenges in a risky environment (c) ijet international, inc. all...

Documents

comc ijet international

international travelers

safety of employees

domestic travelers

quality employees

legal liability

legal action

legal obligation