travel policy trends maintaining control and costs, while adapting

1 © 2013 GBTA Foundation. All rights reserved. 1 © 2013 GBTA Foundation. All rights reserved.

Travel Policy Trends Maintaining Control and Costs, While Adapting to Evolving Traveler Expectations

Sponsored By:

2 © 2013 GBTA Foundation. All rights reserved.

Introductions

Joe Bates Vice President of Research GBTA Foundation

Charuta Fadnis Director of Global Business Insights Egencia

Jennifer Zimmerman Travel & Procurement Manager ManpowerGroup


Agenda

• Introductions

• Methodology

• Detailed Findings

• Control – What Does it Mean?

• Control – Who Has it?

• Ways Control Has Changed

• Restrictions to Policies

• Compliance & Incentives

• Future Trends - Information and Technology

• Q&A


Methodology - Overview

The 2012 Travel Policy Trends study consisted of two phases:

Phase 1: Online Focus Groups

• Exploratory stage utilizing online focus groups of travel managers

• Total of eight online focus groups were conducted:

• Four with travel managers based in North America

• Four with travel managers based in Europe

• Varied by spend levels

Phase 2: Quantitative Online Survey

• Surveyed travel managers around the world, including:

• North America

• Europe

• Asia (including Japan, China, Australia, and New Zealand, amongst others)

• Latin America (which includes Mexico for this report).


Methodology – Online Survey

Survey conducted between May 21 and June 15, 2012

Email invites sent to travel buyers only:

• GBTA members worldwide

• Egencia clients

• TTG Asia travel manager magazine subscribers in the Asia-Pacific region

1,665 respondents answered at least one question in the survey

North America

44%

Europe 28%

Latin America

4%

Asia 24%

Respondents by Location


Control – What Does It Mean?


What Does Control Mean?

9%

11%

10%

23%

32%

29%

31%

40%

42%

62%

9%

10%

12%

25%

29%

30%

31%

35%

41%

61%

Authority to change policy

Producing reports on non-compliance

Not paying travelers if out of policy

Having a travel strategy

Motivating behavior rather thanmandating policy

Ensuring travelers are using preferredsuppliers

Ensuring travelers are using corporatetravel tools

Driving compliance

Setting policies and procedures

Driving savings/controlling costsWorldwide North America


Control – Who Has It?


Amount of Control Over Travel Policy Compared to a Few Years Ago

5% 4%

34% 38%

31% 34%

29% 24%

Worldwide Total North America

Much more control now

Somewhat more control now

About the same

Less control now


Amount of Control Over Travel Policy Compared to a Few Years Ago

% Saying Somewhat or Much More Control

North America

68%

58%

53%

49%

Airlines

Hotel

Car Rental

Expense Management Systems


Ways Control Has Changed


How has control changed past few years?

49%

60%

62%

67%

68%

73%

74%

50%

62%

65%

68%

70%

72%

72%

There is more focus on the

traveler experience

My company is expanding

globally

Profile and data security are

new areas of importance

I have stronger support at the

C-level

I have more visibility in the

organization

I have more travel spend data

There is improved reportingWorldwide

North America


Restrictions to Policies


Does your policy include the following restrictions?

30%

25%

35%

61%

52%

63%

71%

81%

35%

40%

45%

61%

64%

67%

75%

79%

Limiting the number of travelersattending the same event

Requiring use of conference calls orvideo conferences in lieu of travel

Limiting preferred hotels to certaintiers

Requiring online booking

Requiring pre approval of trips

Requiring advance purchase

Requiring use of preferred suppliers

Limiting ability of travelers to flybusiness class

Worldwide

North America


Compliance & Incentives


What percentage of your travelers are in compliance with your travel policies?

North American Average

78%


How compliant are travelers with your travel policies?

North America

% Somewhat or Much Less Compliant

Executives 38%

Management 15%

Non-Management 4%


Does your company use incentives to encourage travelers to comply with travel policy?

29%

71%

North America

Yes

No


Future Trends: Information and Technology


Has the increased amount of information available to travelers made your job easier or harder, or had no effect?

32% 38%

18% 23%

50% 39%

Worldwide Total North America

Easier

No Effect

Harder


Do your travelers use social media channels or mobile device apps in their daily travels?

48%

11%

40%

North America

Yes

No

Don't know


Questions About the Research?

Send Comments/Ideas for Next Year’s Study to:

Joe Bates Vice President of Research GBTA Foundation [email protected]

Sponsored By:

mailto:[email protected]

travel policy trends maintaining control and costs, while adapting

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