travel lounge at glance update sep 2015 lcc

LCC-travellounge.com

Indulge Your Travel Experience…

A proud member of …


Executive Board of Directors at a Glance

Travel Lounge was established on the 1st of January 2013; Under a very well-established Executive Board of Directors, involving different

generations and different backgrounds.

TL Chairman & Board Member Mohamed M. A. Kader Board Member & Managing Director LATT Shipping & Forwarder 16 years of Experience in Trading & Shipping TL General Manager & Board Member Hassan A. Kader General Manager & Board Member LATT Shipping & Forwarder Previous Regional Area Director Misr International Bank (current QNB) 17 Years of Experience in Trading & Shipping 39 Years Banking Experience. TL Managing Director & Board Member Azza Zaghloul With her 27 years of a well-known experience in the Travel Field and 5 years in Banking, Mrs. Azza Zaghloul ensures a smooth operation with the best quality service and personal attention to be extended to the Company Clienteles. TL Chief Executive Officer Tarek Khalil Managing Director Label Advertising A wide experience in Marketing & Advertising

TL

Efficiency And Effectiveness Is our Motto.


Travel Lounge Vision & Mission

Travel Lounge Vision To be the No.1 Travel and Expense management specialist of choice for companies in every region of the Globe. Travel Lounge Mission To deliver an exceptional blend of corporate travel and expense management solutions, supported by our unique culture of continuous improvement and ownership. We will consistently provide local and personal service first, backed by global expertise and buying power, flexible solutions, and technology that drives travel efficiencies by partnering with the leading travel management companies Lufthansa City Center and ATG - All Stars Global in addition to industry suppliers worldwide, we will give our clients unparalleled service and create long-term relationships with them.

Local Expertise… International Presence…


Lufthansa City Center International Travel Agency Network Travel Lounge enrolled the Franchise Lufthansa city center as of September 1st, 2013 A Worldwide leading franchise organization of owner-run travel agencies. Founded in 1991. 650 branches in over 80 countries, 5.500 members of staff worldwide. International quality management certification according to DIN EN ISO 9001:2008. Environmental management system certification according to DIN EN ISO 14001:2005. 135 “ LCC Business Travel ” units worldwide specialized on business travel.

The Business Travel Lufthansa City Center travel agencies specialize in business trips and travel management services. As experienced travel consultants, our colleagues are ready to assist you with booking enquiries, queries and confirmations, as well as to discuss your requirements and services in person and in detail. When it comes to looking after the core business, we are one of the perfect travel consultants (flight, hotel, car rental, train and visa). We naturally provide all supplementary value-added services from a single source.

Proud to be Egypt Preferred Sales Agent for…


Travel Lounge is the PSA (preferred sales agent) for Costa Cruises for Egypt, Kuwait, Saudi Arabia, UAE , Qatar & Oman.

Travel Lounge is the PSA for the best Cruise portal with a large choice of the best World Sea and River Cruises.

Specially designed for your comfort


You can rely on our highly trained and motivated staff. From trainees to the management board: in special seminars we develop the technical and management skills of every individual employee – they deal with everything from receiving customer requests, book-keeping, management and technical services, through obtaining visas and creating trip itineraries. Our staff members in customer services are certified travel agents. They are familiar with the reservation systems and also extremely knowledgeable in the area of “business travel”. Apart from German and English, our staff often speaks an additional foreign language and has many years of experience working in this sector.

At Travel Lounge …


Corporate Division: Running under the supervision of Denise Eskaf, with a 18 years’ experience in the travel market and a 13 years’ experience in International Hotels Management. Together with Nadine Karim, a professional 11 year’s experienced Travel consultant, they are offering the most sophisticated levels of service to their Corporate Clients. Travel Lounge’s Holidays; Running under Mrs. Reem Zahran with her 22 Years of experience in the Leisure and Honeymoon trips, Reem Zahran works with passion and create ideal vacations and the most memorable holidays as well as honeymoon trips around the world with quality and exclusivity…. Cruise Holidays; Running under Irini Remon with her 11 years’ experience in creating unique cruise holidays on different cruises around the World…

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[email protected]

A Team of professionals with over 50 years combined experience…


MICE & PCO Our meetings and events professionals since 1998, Azza Zaghloul and Moustafa Nabil have a wide experience in successfully planning and executing conferences & events that meet the needs of Meetings & Conferences’ organizers and participants alike. INBOUND Department: Managed by our expert Marlene Michel, who’s specialized in organizing a wide-range of travel packages in Egypt representing travel of all forms, covering Cultural Tourism, Shore Excursions, Desert Safari, Diving , Golf , Sports Tourism, Student Trips , in addition to Handicapped Tourism…

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[email protected]

Discover our unique passion for exceptional Services…


Travel Lounge team is always keen to provide you with the best rates

and flexible routes.

Our colleagues can carry out all work associated with the consultation, reservation, confirmation of flights with all airlines, including low-cost carriers. Our travel experts have access to extensive databases, reservation and online systems, and can book the best available rate for you.


Experience our exceptional ride…

We offer great prices for highly exclusive

addresses in the most desirable travel destinations

We can reserve hotel stays – always with the travel policy of your company in mind. With huge hotels suppliers agreements around the world, we have offers for a wide range of hotels’ categories ranging from budget to luxury – most often even with reduced

overnight rates.

We can offer you our specially negotiated Business Plus Lufthansa City Center car rental rates. Thanks to our special agreements with leading car rental companies, your business passengers will have global access to attractive car rental conditions.

Car Rentals

Hotel Bookings


Our train travel service covers the consultation, issuance of train tickets and electronic train tickets as well as the procurement, settlement and management of company season tickets and discounts for major customers.

Safety & Security As well as cost optimization and an extensive service portfolio the safety and security of each individual traveller is particularly important to us. We provide your company with a tailored Travel Insurance to be able to help you in a worst case scenario during your trip.


Today’s international agreements make foreign travel easy. However there are still many countries that insist on complicated entry conditions in the form of a visa. In order to provide you with the necessary travel documents quickly and easily, Business Plus Lufthansa City Center cooperates with renowned companies who deal exclusively with obtaining visa documents on time. Our established relationships with numerous consulates and embassies also help us obtain the necessary documents even in the most urgent cases. Up-to-date entry conditions, application regulations and forms (online) are available from website www.travellounge.net

Visa Service

http://www.travellounge.net/


Travel Lounge provides complete services of a travel agency from train and plane tickets, to booking holidays, honeymoons, cruises or sports events. Of course for this purpose, our leisure department is on hand, along with our corporate service team to provide you with comprehensive, professional advice. Additionally, Travel Lounge regularly publishes its latest unique offers in several social media links in addition to well-known local magazines.


The Power of gathering People

Travel Lounge collaborates with the division Meetings & Events, to organize group and incentive trips as well as congress and seminar trips. Experienced specialists look after your individual requirements and requests. Thanks to many years of experience organizing events, we can even implement very complex journeys with professional partners all over the world. Due to our high purchasing volume, we are in the position of being able to provide particularly economical group rates for flights and hotels.


Travel Lounge also offers special VIP services in cooperation with a number of European Airports. From the exclusive VIP lounge, where all your needs are catered for, through the private security area and the simplified processing of formalities, such as check-in and passport control. The VIP service is all about comfort and saving time, regardless of the chosen airline and booking class; this means you can take advantage of all the VIP services, even if you book an Economy Class ticket.


Travel Lounge provides exclusive luxury services that are tailored to the unique desires of our Customer; from booking Private Jets, Luxury Yachts and exotic accommodation on an extraordinary island, as well as booking tickets for Sports events, concerts, musicals or theatre performances in trendy metropolises around the World.

Revel in the Pure Beauty of Wondrous Moments…


Travel Lounge offers Meet & Assist and Ground handling services at all Airports locally and Internationally in addition to the premium service of handling private jets and Yachts landing permission and all necessary formalities according to each aircraft and yacht type. The Art of Travel is Pure Indulgence…

Online Portal & Online Payment Service


Travel Lounge provides flights, hotels and car bookings worldwide on its’ Online Portal. Moreover it allows the privilege of prepayment for all reservations through the portal as well.

Flexibility is our intension… Travel Lounge guarantees smooth payment procedures for all its’ esteemed customers all over the world, through its’ online payment system, to facilitate the reservation process.

E-power Corporate

Online Payment…


Travel Lounge enjoys a full information system, providing its top Accounts with a “Management Information Report” whenever required.

Service Level…


It is our declared objective, to sustainably minimize the organizational work costs involved in travel management for our customers. Thanks to a dense network of strong partners both at Homeland and abroad, qualified and experienced members of staff and extensive technological solutions, we can guarantee our customers a high quality standard. To do this, we define precise quality standards with the customer before the contract begins and record these standards in a Service Level Agreement (SLA). Below you can find an extract of our quality standards with regards to response times: Maximum telephone response time: At the latest after the third ring. Maximum response time to telephone enquiries: 1 hour. Maximum response time to fax enquiries: 1 hour. Maximum response time to e-mail enquiries: Half an

hour. These standards are controlled locally by the quality assurance assistants and the responsible regional leader.

www.travellounge-eg.com


El Obour Building b 30 Patrice Lumumba St., El Shalalat, Alexandria, Egypt [email protected]

+ 20 3 3929675/882 + 20 3 3929786


No one can whistle a symphony, it needs and Orchestra to play it…

travel lounge at glance update sep 2015 lcc

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