travel bulletin november 20th 2015

November 20 2015 | ISSUE NO 1943 | wwwtravelbulletincouk

TB2011 2015 Cover Wrap_Layout 1 18112015 1421 Page 2


CLIA campaigns for newlanguage for lsquoNew to

Cruisersquo clients

Cruising


notes fromnormantonSandy comments onthe recent Paris amp Sharm attacks

bulletin briefingANTOR reflects on itsfirst panel debate at WTM

8 12this week

far eastHong Kong

launches jointtrade campaigns

technologypersonalised marketing and thepotential of mobiletravel technology

1917

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S01 TB2011 2015 Start_Layout 1 18112015 1440 Page 2

During the run up to WTM agents had the chance to win up to pound200 worth of Harrods vouchers with AceRooms through a competition with Travel Bulletin Pictured collecting their prizes from the companysPam Taylor (second from left) and supported by the companys representatives (in white t-shirts) arefrom the left Suk Patel from Travelpack (who won first prize of a pound125 voucher) Barrie Gotch fromUniglobe Total Travel who won pound50 and Tijn K Tan from Lee Travel Emporium who won pound25

This Week

3 newsthis weekrsquos round-up ofindustry announcements amp developments

8 notes from normantonSandy comments on therecent Paris amp Sharm elSheikh attacks

9 agent bulletinget your weekly bookingincentive fix with thesenew deals

11 puzzle bulletinplay Su Doku for yourchance to win a pound50 MampS voucher

12 bulletin briefingANTOR reflects on its firstpanel debate at WTM

14 trainingjoin our Indian OceanShowcase evening

17 technologypersonalised marketingand the potential ofmobile travel technology

19 far eastHong Kong Tourism Boardlaunches joint tradecampaigns

25 cruisingthe latest launches newprogramme additions and offers

Cove

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es M

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- Ze

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ek

3wwwtravelbulletincouk November 20 2015

newsbulletin

Momondo survey finds flightscheapest 53 days in advanceACCORDING TO new global travel statistics frommomondocouk Brits can save money by bookingflights at least 53 days in advance of theirdepartureBy analysing 126 billion airfares worldwide the

site found that by booking travel early - just undertwo months in advance of departure - consumerscould save an average of 26 on flight costsConversely the most expensive tickets are to

be found if travellers choose to book their trip onthe day of departureThe company also found that flight price can

also vary hugely depending on the day of theweek with the cheapest departure fares typicallyfound on Tuesdays and the most expensive onSaturdays The average flight cost differencebetween these days of the week was 115Time of the day is also important to consider

when booking with global flight statisticsshowing that itrsquos normally cheaper to fly in theevening between the hours of 1800 and 2400with the most expensive being flights between1000 and 1500 the most expensive overall by onaverage 6 Ticket prices are also influenced by other

factors such as day of departure airline seasonand airport - and factors play very differently oneach route

Celebs inspire Britsrsquochoice of destinationsNEW RESEARCH byJetcostcouk reveals the topfive holiday destinations whereBrits have gone on holiday aftertaking inspiration from theirfavourite celebrities with Ibizaand Dubai topping the list

According to the poll 11 ofthe 2412 people asked admit tohaving booked the destinationand timing of the holiday inorder to coincide with rumouredholidays of their favouritecelebrities hoping they will bethere at the same time

The top five destinations wereIbiza - 21 Dubai - 18Marbella - 17 America - 16and Barbados - 7

The poll also revealed thatjust 15 of respondents admitthat they have come across acelebrity whilst on holiday withalmost half of those (46)admitting that they were too shyto approach them for anautograph or a selfie

Aced it


NORTH CAROLINA will be launchingmovie tours of the state next year and topromote the new itineraries the touristboard will be holding competitions withthe tradeA number of films have been shot on

location in North Carolina including DirtyDancing The Hunger Games Last of theMohicans Dawsonrsquos Creek One Tree HillBlue Velvet and HomelandThe new tours have been launched to

help visitors discover the state andstimulate travel from the mountains tothe coast

North Carolina will also be joining inthe country-wide celebrations to mark the100th-year anniversary of the NationalPark Service The state is home to theoldest national seashore Cape Hatterasthe most popular national park the GreatSmoky Mountains and the Blue RidgeParkwayThe North Carolina State Park System

also has its own centennial to mark nextyear and will be hosting a number ofevents throughout the year For more information seewwwncparksgov

FRED OLSEN Cruise Lines is offering guests five newlyreleased exotic flycruises in early 2016 on the 804-guest ship Black Watch The new adventures with durations from 19 to 41-

nights include a 19-night lsquoAustralia amp the Landscapesof Indonesiarsquo cruise a 27-night lsquoBeautiful Burma andBustling Bombayrsquo discovery and a 30-night lsquoSouthPacific Sail-Awayrsquo holiday with prices starting from pound59per person per night (cruise-only) As an example Black Watchrsquos 25-night lsquoCaribbean amp

Central American Discoveryrsquo flycruise fromSouthampton on January 8 2016 costs from pound1399 perperson based on two adults sharing an inside twin-bedded cabin cruise-only Prices with flights andtransfers are available on request For further information see wwwfredolsencruisescomor call 0800-035 5242

Fred Olsen releases five new exotic flycruises for 2016

Singapore

North Carolina puts film fans in the picture with new movie tours

wwwtravelbulletincoukNovember 20 20154

newsbulletin

DRIVING FORCEWater aid charity Just a Drop is thousands of pounds better off thanks to bookingsmade through Affordable Car Hire over the last year A cheque for pound3244 was presented to Just a Dropduring a cocktail party at WTM raised by customers pledging an extra pound1 donation when they made abooking Pictured are from the left Amanda Stone James Moore and Angela Day Affordable CarHire Fiona Jeffery and Brendon Hanlon Just a Drop and Fran Howard Affordable Car Hire

Black Fridaycampaign from

Funway TO CELEBRATE thismonths Black Friday(November 27) FunwayHolidays has put together a selection of

holiday offers in its newbookbyblackfridaycampaignThey include three

nights at the three-starWellington Hotel in NewYork from pound479 perperson three nights at thethree-star The MidtownHotel in Boston from pound659and three nights at thefour-star SheratonChicago Hotel amp Towers inChicago from pound659 Allprices include flights fromHeathrow with VirginAtlantic and are based ontwo adults sharing fortravel on February 21 forbookings made byNovember 27Meanwhile the

company is highlighting aten-day Heritage ofAmerica Escorted CoachTour starting in New YorkCity and ending inWashington DC Prices start from pound1559

per person includingflights with United Airlinesfrom Heathrow based onan April 15 2016departure and twosharing



MANCHESTER AIRPORT isto welcome the launch ofdirect flights to Beijing fromHainan Airlines The carrier will begin

operating the new routefrom June 10th 2016 andManchester Airport willbecome the only UK airportoutside of London to offerdirect scheduled services tomainland ChinaThe flights will provide

a connection betweenManchester and Beijing forthe first time giving the100000 passengerstravelling each yearbetween the two cities theconvenience of directscheduled services By

providing a non-stopservice the new route willalso generate journey timesavings worth pound5millionevery year for businesspassengers and avoid theinconvenience of changingplanes at another airportCharlie Cornish CEO of

Manchester Airports Group(MAG) said ldquoThe North isplaying a leading part inheralding a golden era ofeconomic co-operationbetween the UK and Chinaand we are delighted thatHis Excellency Xi Jinpingand the Prime Minister theRt Hon David Cameron wererecently able to join us inunveiling Airport Cityrsquos

pound130million lsquoChina Clusterrsquoinvestment and Hainansnew direct scheduledservices to Beijing ldquoManchester Airport is

the global gateway for theNorthern Powerhouse andboth the China Cluster andthe new direct route willprovide an opportunity forChinese investors to accessthe many opportunitiesavailable to them in theNorth Businesses in theNorth will also besignificant beneficiaries asit will soon become mucheasier for them to buildstrong commercialrelationships with Chinesepartnersrdquo

New easyJet routefrom LondonSouthend

EASYJET has commenceda new route to Lanzarotein the Canary Islandsfrom London SouthendAirport Flights depart twice-weekly throughout thewinter with ticketsstarting from pound3349 perperson one-wayThe carrier which is

expecting to fly 600passengers a week toand from Lanzarote isalso launching additionalroutes to Lyon (fromDecember 12) and Paris(from February 26 2016) Glyn Jones chief

executive officer ofStobart Aviation thatowns London SouthendAirport said We areabsolutely delighted thateasyJet is now offeringanother route fromLondon Southend With excellent access

our own station and carparks right next to theterminal superbcustomer service - andnow even more fantasticdestinations - its nosurprise that more andmore people arechoosing simply easierSouthend For further informationor to book visitwwweasyjetcom

THE ETHIOPIAN Tourism Organisation (ETO) has launched anew global destination brand which will include the launchof a new website in JanuaryEthiopia Land of Origins aims to showcase the myriad of

experiences available for tourists and will draw on thecountryrsquos many lsquooriginalrsquo offerings which include being thecradle of humankind the source of the Blue Nile and theorigin of coffeeThe new campaign will highlight the many different

holiday experiences available in Ethiopia including trekkinghiking wildlife watching rock climbing endurance trainingfor athletes national parks desert expeditions volcanoclimbing world-class caving cultural and learningexperiences music and cuisine

The ETOrsquos chief executive officer Solomon Tadesse saidthat the government has decided to prioritise tourismthrough public and private sector investment but is keen toget the right speed of growth for the tourist industry ldquoWeare keen to move the tourism industry in the right directionat the right pace We have the highest number of UNESCOWorld Heritage sites in Africa unique history and religionuntouched cultures and festivals to experience and we areone of the safest countries in the world to visit according tothe World Economic ForumldquoTo promote this new brand we will be holding

roadshows throughout the UK and will confirm details in2016 We are also working with Ethiopian Airlines to roll outthe new brand at destinations they serverdquo

Ethiopian Tourism Organisation launches new global destination brand

newsbulletin

Manchester Airport welcomes new flights from Hainan Airlines

TAIWAN TREATThe Taiwan Tourism Bureau and EVA Air hosted a special lunch reception at The Ritzto update the trade on the destinationrsquos products Pictured enjoying the afternoon are from the leftHelen Breen Odigeo Ewen Moore Bamboo Travel William Yen Westeast Travel Tim Martin TravelRepublic Kevin Scott Lastminutecom and Mohini Patel EVA Air

S02 TB2011 2015 News_Layout 1 18112015 1048 Page 5

YOUTRAVEL A GLOBALLY operatingB2B-only bed bank business hasannounced the appointment of PaulRiches as the companyrsquos newmanaging director for UK and Ireland In his new position Riches -

formerly global businessdevelopment director at lowcostbeds- will be responsible for thecompanyrsquos UK and Ireland tradeactivities as well as for developingthe companyrsquos global businessWe caught up with Riches to

discover what plans he has for thecompany and how agents arecontinuing to remain at the forefrontof the businessRiches said ldquoThe main thrust of

what we want to do is continue togrow our UK business and at thesame time expand globally SinceYoutravelMeeting Point became partof FTI Group this has given us a lot ofbuying power and has meant we can

now offer the trade a much largerrange of accommodation ndash wecurrently provide agents with thegrouprsquos 35 Labranda hotels andresorts and more than 100 exclusivehotels In 2016 the total number ofhotels that we will be offering to thetrade will be in excess of 100000ldquoExclusive deals and unique

accommodation continues to sell wellwith the trade so wersquoll be looking atoffering a greater degree ofexclusivity and value for agentsWersquore also looking to diversify ourproduct offering For example wersquodlike to offer more hotels for cruiseagents and a greater range of cityproducts as we grow into other globalmarketsrdquo The company is also placing

importance on tailoring its offering totravel agents through its new formedstructure of office based key accountmanagers and a team of three UK

distribution mangersRiches said ldquoWersquore currently

working with individual agents andthe trade in general to make surethat we tailor our offering based ondemand This includes things likeoffering technical support andtailored offers for lsquodeal basedrsquochannels We have been successfulwith this in the past and if we manageto improve in these areas then wewill gain business because of it ldquoOne of the factors that appealed to

me about joining the business wasthat Youtravel is trade-only ndashsomething that we have no plans tochange Our aim is to grow into a global accommodation-onlyprovider ndash which we will be doing in acontrolled and targeted way We haveidentified six source markets in whichwe wish to develop as we see theseoffering the most potential for futuregrowth The first to launch is Italywith the rest to follow in 2016rdquo

Paul Riches

New changes at Youtravel as Riches joins as managing director


newsbulletin

THE FOUR-STAR Montague on the Gardens Hotel in BloomsburyLondon has launched a new Log Cabin alongside its annual SkiLodge open to the public for festive treats until January 15 2016Guests can select from a range of apregraves ski favourites includingflavoured schnapps and vodkas and winter warmers such asmulled wine spiced cider and hot lsquochoctailsrsquo Guests need topurchase a lsquoski passrsquo for pound25 to gain access which includes aseasonal spread of turkey schnitzel bratwurst and deep friedcamembert and a choice of three festive drinks from the barmenu Private hire packages start from pound35 per person Fordetails see wwwmontaguehotelcom

Newsbites OVER THE NEXT 18 months Efteling is investingaround 30 million euros in the construction of a newholiday village bordering the theme park EftelingGolf Park and the Loonsche Land nature district Thesite which is more than eight hectares in size willfeature central facilities and holiday homes designedto be compatible with the districtrsquos naturalsurroundings Preparation work will begin before theend of this year and the first guests are expected to bewelcomed in the early part of 2017

LI-LAC CHOCOLATES Manhattanrsquos oldest chocolatehouse has opened its third Manhattan store at 162Bleecker Street (between Sullivan amp Thompson) in theheart of Greenwich Village

EMAAR HOSPITALITY Group is putting the spotlight onThe Address Boulevard Dubai its first new propertyunder The Address Hotels + Resorts in six years Set toopen in 2016 the property is located in Downtown Dubaiand will cater to both business travellers and families



Great British portpackages WITH AN INFLUX of cruiselines set to cruise theBritish Isles next yearCruisingexcursionscom ishighlighting a range ofcompetitively priced UK portpackagesShips cruising the British

Isles in 2016 include theCaribbean PrincessCelebrity Silhouette DisneyMagic MSC Splendida MsZuiderdam Nautica andQueen ElizabethCrusingexcursionscom

has a choice of shoreactivities at all destinationswith eight seven and sixport shore excursionpackages based on twopeople travelling leading inat pound317 pound285 and pound249 perperson respectivelyAll product and packages

are available andcommissionable to thetrade - an agent selling aneight port British Islespackage to a couple couldearn nearly pound100 in valuableextra income

New NCL service toBarcelona by Vueling VUELING HAS announcedits first service fromNewcastle InternationalAirport to Barcelona forsummer 2016From March the carrier

will operate twice-weeklyflights on a Tuesday andFriday which increases tothree weekly flights from June In the summer flights

depart from Barcelona at1110 and from Newcastleat 1350 and are operatedusing an Airbus A320 withcapacity for 180passengers Farescurrently start from pound8032return including taxesLeon McQuaid aviation

development manager atNewcastle InternationalAirport said ldquoWe aredelighted to welcomeVueling to Newcastle Airportfor summer 2016 providingfurther choice for customerslooking to visit Barcelona ataffordable fares We lookforward to seeing morepassengers travelling to thisexciting city and alsoconnecting on to Vuelingrsquosextensive route network todestinations such as MadridSeville and Bilbao As well asanticipating further growth inoutbound tourism we alsoexpect this service to delivera significant increase ofinbound traffic to the regionrdquoFlights are on sale atwwwvuelingcom

QUARK EXPEDITIONS has issued its 201617 25thanniversary brochure for adventure travellersIn addition to a diverse collection of Arctic and Antarcticexpeditions the brochure now showcases the newExplorersrsquo Collection a curated selection of the companysmost unique expeditions to some of the worldrsquos most remotedestinationsThe operators president Andrew White said ldquoThe

Explorersrsquo Collection was curated with an eye towardsproviding the best and most interesting adventure travelexperiences possible Wersquore thrilled to fulfill ourpassengersrsquo desire to explore exotic and far-flung localesThis new selection of adventures spans the poles to the

Equator as standalone trips or add-ons to our classic polarexpeditionsrdquoMeanwhile this season offers an epic Arctic Icebreaker

Expedition - Arctic Circumnavigation - giving passengers thechance to retrace polar exploration history Taken as fourseparate voyages or one 75-day adventure passengers willexplore the historic Northwest Passage the NortheastPassage the Canadian High Arctic and the extreme north ofGreenland on the Kapitan KhlebnikovFor bookings taken before January 15 2016 clients can

take advantage of an early booking bonus on select 201617Arctic and Antarctic expeditions for savings of up to 25 For details see wwwquarkexpeditionscom

New adventures for 201617 from Quark Expeditionsrsquo 25th anniversary brochure

newsbulletin

Newsbites PASSENGERS TRAVELLING between Gatwick Airport andLondon will soon be able to use pay as you go following anagreement between the government Transport forLondon (TfL) and the operator Govia Thameslink Railway(GTR) Pay as you go using Oyster and Contactlesspayments will be introduced as new methods of paymentfrom January 2016 for journeys between London andGatwick Airport on Southern Gatwick Express andThameslink services Five other stations along the route -Horley Salfords Earlswood Redhill and Merstham ndash willalso benefit from the up-to-the-minute pay as you goticket technology

JET2COM and World Duty Free (WDF) have teamed up totrial the use of tamper-proof bags on sales of alcohol inairport shops The scheme which is being conducted attwo leading UK airports is part of Onboard Together a programme tackling the growing industry-wide problemof disruptive passenger behaviour associated with air travel

THE CYPRUS Tourism Organisation being the responsiblebody for promoting Cyprus has been named Silver Awardwinner for the lsquoBest Destination for Responsible Tourismrsquowhich was announced at the World Responsible TourismAwards ceremony earlier this month

RANCH RIDER has launched additional departures inJune July September and October for its Tanzania ridingsafari The six-night itinerary costs from pound3179 perperson based on two sharing and includesaccommodation all meals and local beverages all ridingprivate guide and transfers For details call 01509-618811

Newcastle Airport


by SANDRA MURRAYin Normanton Yorkshire

Notes from

Normanton

To respond to any of Sandyrsquos comments email

laurettawrighttravelbulletincouk

So now we have storms on the way What next Ido hope they wonrsquot be as bad as they are beingforecast ndash I have been enjoying November being

quite mildPoor Sharm el Sheikh ndash the Russian plane crash hashad a horrendous knock on affect with tourists beingstranded Sharm is now going to be struggling to keepits tourism going tour operators will either be cuttingback or pulling out ndash not what they want Somethingneeds to be done with security I saw in the paperwhere it is thought fake devices are being used bysecurity guards at a number of hotels in Sharm afterlast weekrsquos Russian plane crash that killed all 224 people on board The wand-like aerial attached to a box is waved over cars and luggage ndash but officialsthink it is pointless What sort of message is thatgiving to everyoneThere will be the situation where people are wantingto cancel if they are going in the next month or so andthat in turn will put prices up in other places aspeople look for alternatives ndash I know operators willhave lost money but please letrsquos not put prices up toridiculous levels to try and retrieve losses ndash itrsquos notfair on them they have lost out as wellAnd now suicide terrorists target Paris ndash certainlywell thought out in that they didnrsquot just do one placebut about six different locations But I think it wasgreat that France did not hesitate or mess around -they went and dropped 20 bombs on an IS state thenext day Will that make terrorists think twice I donrsquotknow but at least France is doing something and nottalking about it Actions speak louder than words I really do hope people will still support France andstill visit Paris I donrsquot believe in avoiding somewherebecause there has been terrorist action otherwisethat means they have wonlsquoDonrsquot get into the lsquosomedayrsquo trap Someday I will haveenough money someday I will be able to spend moretime with family someday I will be able to relax Makelsquosomedayrsquo today - do it nowrsquo

wwwtravelbulletincouk

CYCLING bull WALKING bull TREKKING bull CULTURAL bull FAMILIES

WINTER bull POLAR bull WILDLIFE

NEW 201617BROCHURES OUT NOW

newsbulletin



ALFA TRAVEL has extended its January agentssales competition into February The competitionrewards the agent who books the mostpassengers throughout January and February2016 The first prize is a pound150 Love2Shopvoucher and a chocolate and wine hamper withthe runner-up winner receiving a two-night stayat one of the companys beachside Leisureplexhotels For a chance to win agents should sendin photos of their Alfa displays decoratedwindows promo events or calling days To applyfor promotional material and posters to takepart email helenpowellalfatravelcouk Entryrequests must be received before FridayDecember 18 to be eligible for a starter kit

Agent offer

LAST MONTH three members of Inghamsrsquo agency sales team (Charlotte Yeomans Sasha Warner and Tom Hollyman) took on thetask of teaching agent partners from Fred Olsen Travel to ski at the Norwich dry ski slope The day started with a presentationabout ski the companys product and top tips on how to sell to clients followed by the chance to try out the slopes

Agent competition

TO CELEBRATE its 95th birthday Qantas is offering a

special treat exclusively for travel agents the first 95

agents to book and ticket a return Qantas flight to

Dubai or South West Pacific will win a ticket to Dubai

in Qantas International Economy for the price of pound95

including taxes A qualifying booking must contain a

minimum of one Qantas operated international sector

on bookings to Dubai or two Qantas operated

international sectors on bookings to other

destinations To enter for a chance to win agents must

email the passenger name record from a qualifying

booking to qantasincentiveukqantascomuk and will

be informed of the next steps within two working days

if they are a qualified winner Winners can also take

advantage of a limited number of tickets to Dubai for

pound295 for up to three friends and family and receive

preferable rates on hotels in Dubai thanks to the

carriers partnership with Atlantis The Palm and

OneampOnly Royal Mirage

For details see wwwqantascoukagents

agentbulletin

S03 TB2011 2015 News_2_Layout 1 18112015 1443 Page 9


Free Shreks Adventure ticket withtwo-night bookings from SuperBreakSUPERBREAK has launched a new free attraction offerin London - the operatorrsquos biggest and greenest deal to date

Agents booking packages of two or more nights toLondon can now offer customers free entry into ShrekrsquosAdventure London (worth up to pound28 per person) whichopened in the summer Available on all bookings fromnow until December 31 customers must travel by April30 2016

Located in County Hall on Londonrsquos South Bank thetour combines ten live shows and classic sets from theShrek films with captivating storytelling a 4D ridespecial effects and DreamWorks animation

It also offers the chance to join characters includingShrek Princess Fiona and Donkey on a visit to a landfar far away Guests will meet their favourite Shrekcharacters as well as encountering a magic mirrormaze smelly swamp powerful spells and a cheekyDreamWorks Game Show

A two-night London break costs from pound122 per personstaying at the three star President Hotel on a bed-and-breakfast basis including a free ticket to ShrekAdventure For more information or to make a booking visitwwwsuperbreakcomagents or call 01904-436000

City of Istanbul video from TurkishAirlines showcases history amp cultureTURKISH AIRLINES has launched its campaign to promotethe city of Istanbul through its collaboration with Britishfilm director Rob Whitworth

Entitled The City of Istanbul the film aims to capturethe cityrsquos best aspects and is tipped as one of the mostpowerful promotional videos for Istanbul showcasing allthe city has to offer

The video depicts not only the historical and culturalaspects of Istanbul but also its social diversity For more information see wwwturkishairlinescom

newsbulletin

SOMA BAY on Egyptrsquos Red Sea has unveiled its latest residentialdevelopment Soma Breeze The new property will offer luxuryresidences that have been designed to offer a full range of hotelservices and maintenance to international five-star standardsThe project involves 250 units of one-bedroom apartments tothree-bedroom duplex apartments with views overlooking the seaand golf course The purchase of a Soma Breeze residence comeswith a number of owner benefits including the use of the commoncentral facilities as well as access to Soma Bayrsquos other facilitiesand preferential conditions The residences can either be owner-occupied or may be placed in the rental programme for all or partof each year to be managed by Soma Bayrsquos specialised hotelmanagement company

bull pound350 worth of Love2shop vouchers to be woncourtesy of Saint Peters Bay amp Port FerdinandBarbados

bull His amp Hers Michael Kors watches and TUMIPassport Holders to be won with the WaterTower Place Chicago

bull Win a Kindle Fire HD with the Fonab CastleHotel

bull Win a two-night stay at the INNSIDE Hotel inManchester with the new MELIA PROprogramme

bull Three winners for bottles of Champagnetasting sessions amp food pairing to be won withLa Champagne La Marne

Visit wwwtravelbulletincoukcompetitions fordetails on the above competitions

MOVERS FUNWAY HOLIDAYS has appointed Craig Liddle asbusiness development manager

Rocco Forte Hotels has appointed Claire Mahon as globalsales manager and Kos Kaklidakis director of globalsales for CampI and Entertainment

Norwegian has appointed Dominic Tucker as head ofsales UK

Lucy Dalton has joined Unique Vacations - an affiliate of theworldwide sales and marketing representative for SandalsBeaches and Grand Pineapple Beach Resorts - as head ofPR for UK and Europe

Rocky Mountaineer has appointed Monique Gomel as vicepresident of global marketing and communications

Affordable Car Hire has announced the appointment ofSimon Terry as a non-executive director Jo Spacey hasalso been promoted to sales director while HayleyAttwood who was previously operations manager atTeletext Holidays has become head of operations Otherchanges see Charley Dove promoted to assistantcommercial manager and Frances Howard joining thebusiness as sales executive for the south


puzzlebulletin


Where Am I

A sea monster is rumoured to live here

Fill in all the squares in the grid so that each row column and each of the

3 x 3 squares contains the digits 1-9Once you have completed the puzzle simply identify the numbers that relate

to the letters A B C and D then e-mail the solution with your name

company name and full postal address plus phone and ABTA number if

applicable to

competitiontravelbulletincouk

Closing date for entries is Thursday November 26th Solution and new

puzzle will appear next week

The winner for 6th November is Charlotte Greening Saville

Travel in Dorset

November 6th Solution A=7 B=6 C=1 D=8

A

B

C

D

Number 044

Travagrams

Across 1 Thomson cruise ship sounds regal (7)6 X-Factor mentor Rita (3)7 Beale Street is the place for music in this

Tennessee city (7)9 Popular holiday isle (5)11 Tour operator ___ Plus (5)13 Gaborone airport code (3)14 European country with a red and

yellow flag (5)15 The worlds largest stalagmite is found in

the caves of this Costa del Sol resort (5)16 Premiership football club (7)18 Longest river in Scotland (3)19 Vatican City chapel (7)

Down 1 This Dame is The Lady in the Van at a cinema

near you (65)2 Island home of Dunns River Falls (7)3 Flag carrier of Portugal (3)4 One of the Dodecanese islands (3)5 State capital of Florida (11)8 Holiday Parks operator (5)10 Village on the north coast of Cornwall

St ___ (5)12 Famous rock named for a legendary Rhine

Maiden (7)16 Popular Scottish seaside resort (3)17 Edinburgh airport code (3)

Where Am I

Fill in the crossword to reveal the mystery location highlighted by the green squares

For the solution to the Crossword Where Am I and Travagrams please see page 36

Crossword

Su Doku

Num

ber

044

International company operating a fleet on the rivers of Europe RussiaUkraine China Southeast Asia and Egypt that recently launched ocean

cruises as well

Massive sandstone monolith down under

Cursive Skiing

Cake Sorry

Can you solve the following anagrams to decipher the destination amp tour operatorWin a pound50 MampS voucher in the travelbulletin Su Doku prize puzzle


Industry Insight by

Tracey Poggio chair of ANTOR reflects on the conclusions of the grouprsquos first panel debate at WTM

bulletinbriefing


As we approach the end of 2015 with World TravelMarket in our wake ANTOR chairman TraceyPoggio reflects on the success and conclusions that

can be drawn from her involvement in ANTORrsquos first paneldebate at WTM The debate centered on the digital realmand how tourist boards and DMOs are evolving orperhaps should be evolving in line with these trends Wealso hear from a selection of the 41 ANTOR membersthat exhibited at the show and their hopes for 2016

ANTORrsquos debate lsquoThe Future of the Tourist Board orDMO - virtual or realityrsquo was attended by an audience ofmore than 100 trade and media visitors Tracey Poggiodirector of the Gibraltar Tourist Board and ANTOR Chaircommented ldquoI was delighted to chair this topicaldiscussion together with such an experienced andseasoned panel who included from the ANTORmembership Gweacutenaeumllle Maret-Delos managing directorof Atout France and Andrew Van der Feltz director ofbusiness development for the Netherlands Board ofTourism and Conventions From the private sector DerekJones MD of Kuoni and Luca Romozzi director forEurope at Expedia brought the audience up to speed withonline developments while Adrian Phillips - managingdirector of Bradt Travel Guides - gave his views on thepart to be played by tourist boards in assisting media inthe future Ultimately although no conclusions were fullydrawn the traditional role of the tourist board in trainingand supporting the travel trade is not disappearing in theimmediate future despite agreement that the impact ofonline platforms is revolutionising the way we conductour business and engage in relationships in particularwith the consumerrdquo

Following the stimulating debate Tracey went on torepresent ANTOR having been invited to sit on a paneldebate organised by The Tourism Society which followedon from ANTORrsquos theme questioning whether digitalmarketing was overtaking traditional tourism marketingAfter a full afternoon of considering the rapidadvancement of social media and the internet in ourworkplace Tracey said ldquoI came away with a very clearrealisation that the public are very real and the keythrough all our work is engagement and relationshipdevelopment however best you choose to nurture themThe internet and social media have provided a costeffective way of reaching a more targeted audience butwe have not quite yet reached the point where alltraditional methods of communication can be left behindespecially where the trade is concernedrdquo

ANTOR members on what to look out for in 2016

The Bahamas Junkanoo Carnival season kicks offEaster Monday with non-stop culture andentertainment until May 7 with major events takingplace across two islands Grand Bahama from April 14-16 and Nassau from May 5-7 During the entire seasonthere will be cultural events festivals and privateparties showcasing Junkanoo Rake-n-Scrape GuestArtists Visual Art Handcrafts Bahamian Cuisine andMusic and Dance

Tour operators at World Travel Market were buoyantabout 2016 and the significant increase in flights toCanada from next spring with the arrival of Westjet andWow whilst Air Canada Air Canada rouge Air Transatand Icelandair are all increasing capacity on newroutes

Tour operators who reported higher revenue growth forAntigua and Barbuda are those that are creating morecomplicated packages ndash twin-centres and throwing in afew excursions Not only does this increase margins itdecreases front line staff losing out to a booking assomeone sold it for pound5 less Antiguarsquos message for 2016is package a twin-centre stay and some excursions

Serbia will focus on the 588km section of the Danubewhich flows within its borders To this end a new filmand a 20-page lsquoDanube in Serbia 588 Impressionsrsquobrochure has been produced highlighting how thisiconic European river can best be explored

Tobago will benefit from a new direct Thomas Cookservice from Manchester during the 201617 winterseason ndash and to complement this expected increase invisitor arrivals - the islandrsquos room-stock will expandwith the unveiling of two new properties Manta Lodgeand Tobago Great House Resort amp Spa

In 2016 the German National Tourist Office for the UKand Ireland is hosting its own exclusive two dayGermany Travel Show from February 11112 at the RoyalHorticultural Halls in London with 60 partners fromGermany

The Egyptian minister of tourism Hisham Zaazou hasexpressed his confidence in the recovery of the tourismindustry in Egypt and Dr Zaazou added that the areasof the Red Sea Riviera resorts are open for businessand Nile cruises are operating


Come to the place where a morning walk is taken alonga white sand beach and exercise is rolling a paddlethrough crystal clear waters Itrsquos not hard to see whyFijians are such happy people and itrsquos not hard to be justas happy as they are Make a booking at wwwfijitravel

131313

wwwfijitravelwwwmataifijitravel


BRAND USA has announced a successful year coupled with newopportunities available on its USADiscovery Program ndash the officialonline training programme for theUnited States of America Along with ten Brand USA badges

which encompass popular holidayexperiences available in the UnitedStates such as Coastal EscapesWinter Sports Luxury and GreatOutdoors the platform also hosts newcontent on bespoke destinationsbadges including Las Vegas SantaMonica Portland Denver UtahKentucky Lake Tahoe and mostrecently PhiladelphiaThe new content continues to

engage in excess of 4500 users on theUK and Ireland site with more than4650 badges having been passed intotal since the launch of theprogramme in 2013 Integration with the MegaFam

qualification process joins other newadditions to the site such as theKnowledge Forum ndash where users can

share their destination knowledge togain lsquostar memberrsquo status ndash and theMember Photos page where users canupload recent snaps from fam trips orholidays theyrsquove enjoyed in the USDavid Whitaker Brand USArsquos chief

marketing officer said ldquoThe USADiscovery Program continues toinspire agents across the globe andprovide them with the knowledge theyneed to sell the USA as a premierholiday destination We value theagents booking holidays to the UnitedStates on our behalf ndash they are ourvoice to the consumer Our intention is to keep the USA

Discovery Program as the number onego-to tool for agents By working withour destination partners andproducing fresh new content our goalis to continue to increase visitationyear-on-yearrdquo Meanwhile the destination

marketing organisation has teamed upwith American Airlines and BritishAirways to announce confirmation ofthe USA MegaFam in May 2016 The

MegaFam will focus on the USrsquo greatoutdoors and each itinerary will visit a National Park as next yearcelebrates the centennial of theNational Park Service Visiting a total of 18 states next

yearrsquos MegaFam will also feature fourstates including Alaska and Hawaiiwhich have not previously been visitedon the UKIreland MegaFam Afterexploring one of the seven itinerariesoffered agents will fly into LAX for a finale event in California Hereagents will share their variety ofexperiences with the goal of educatingother agents and enabling them tobetter sell the destinations upon their returnAgents can win a place on the

MegaFam by booking AmericanAirlines and British Airwaysrsquo flights tothe United States To qualify agentswill also be required to earn a numberof specialist badges on the agenttraining site For more information seewwwusadiscoveryprogramcouk

New e-blast fromCruise Baltic CRUISE BALTIC reportsthat it is aiming to boostthe number of agentscompleting training atcruisebaltictrainingcomby launching a newcampaign that will see ane-blast being distributedto 60000 travel agentsworldwide On completing and

passing the courseagents will have theopportunity to win SASflights for two people anda two-night stay at aScandic Hotel in theBaltic Sea Region

VILLA SELECT hosted six travel agents on a three-night fam trip to Pollensa Mallorca in Octobershowcasing one of its most popular destinations for self-catering rental villas Pictured at SantaSebastia with Lottie Bailey (front) from Villa Select are from the left Wendy Hart Villa Select NicolaStennett 360 Private Travel Nikki Curran Atlas Travel Sue Cragg ITC Luxury Travel Group andJanice Layer Layer Travel Seated at the table are from the left Dee Giagoni Rendezvous TravelChrissy Mackenzie-Cooper Darryl James Travel and Natalie Lucy Disabled Holidays

New partner opportunities amp global developments on USA Discovery Program


training

Love2Shop vouchersfrom Riviera TravelRIVIERA TRAVEL ishighlighting its trainingmodules on escorted toursand river cruises on OTTwhere every 100th agentwho completes the coursewill win a pound50 Love2Shopvoucher For details visitwwwrivieraexpertcom


training


Visit California set to launch newtraining programme for agents in 2016VISIT CALIFORNIA is launching a new online trainingprogramme next year that will include an interactive appalongside the traditional quiz-based modulesTravel trade manager Alex Vigil said that the new

programme is in the planning stages but will be ready tolaunch towards the summer of next year ldquoThe trainingscheme is an exciting concept for Visit California as thedownloadable app will allow our UK sales team to have liveface-to-face interaction with agents on a much moreregular basis without having to visit themldquoAs well as the app there will be modules which will be

more detailed than previous programmes The modules willbe divided into destinations such as San Francisco SanDiego and Oakland and experiencesldquoThe programme will also include an incentive structure

where agents can earn points to gain a badge that can beredeemed against vouchers that they can use in theireveryday life such as Amazon gift cardsrdquoVigil said that agents who complete all of the modules in

the new programme will be in with the chance of takingpart in the California super fam later in 2016 with places for up to 60 agents across five itinerariesHe said ldquoAn added incentive for agents to take part in

the new programme is that consultants that complete thefull programme will be declared California Experts andthey will feature on our consumer website and we will bedirecting consumers to book with these agentsrdquo

BOT announces northeast Brazil platformTHE TOURIST authority that represents the nine statesof northeast Brazil is stepping up its engagement withthe UK trade with the launch of an online trainingcourseCTI Northeast (Northeast Integrated Tourism

Commission) has unveiled the Introduction to theNortheast of Brazil training course to help promote theregion to travel agents CTI Northeast and Brazil Online Training (BOT) are

running a competition where agents who complete theNortheast of Brazil course will enter a prize draw forplaces in next yearrsquos fam trips to Brazil For details see wwwbrazilotcomindexaspx

Royal Brunei Airlines announcessecond phase of partnershipROYAL BRUNEI Airlines has announced the next phasein its year-long agreement with Ras al Khaimah TourismDevelopment Authority (RAK) to develop the destinationwith UK consumers In addition to its existing activity agents will be able

to benefit from a new training module hosted on OTTwhich will give the trade the opportunity to learn moreabout RAK as well as the airlines product and serviceThe partnership will also see RB and RAK run a

series of roadshows for agents around the UK to helppromote the destinationHaitham Mattar CEO of Ras al-Khaimah Tourism

said We have very much enjoyed working with RoyalBrunei Airlines to build awareness in the UK for Ras al-Khaimah as a quality destination offering guaranteedsunshine clean beaches wonderful nature and a wideselection of world-class hotels and resorts There isgreat synergy between our brands and we look forwardto growing the destination togetherFor more information visit wwwflyroyalbruneicom

THE TURKISH CULTUREand Tourism Office haslaunched a new interactiveonline training tool fortravel agents Hosted by OTT the tool

provides agents with a wealth of informationfrom across the destinationand allows them to be keptup to date with the latestnews events promotionsand offers The first 500 agents to

complete the training arebeing offered goody bagsand one agent - selected atrandom - will win returnflights to the destination The new tool consists of

five modules starting with

essential destinationinformation followed by anin-depth look at each keytourism region and a fewshort questions to testagents knowledge For each region -

Istanbul Mugla Izmir andAntalya - agents will gaina comprehensiveunderstanding of thehistorical andarchaeological sitescuisine sports activitiesadventure scenery andthe warm hospitality forwhich the country isknown for For more information visithttptinyurlcompykskahand wwwgototurkeycouk

New interactive online tool from Turkey



training

Join our IndianOcean Showcaseevent this month

TRAVEL BULLETIN isinviting agents to registerfor its Indian OceanShowcase evening whichtakes place in at theMarriott Hotel in Leeds onNovember 23 from 1800Agents will have the

chance to learn more aboutaccommodation and flightoptions to the destinationand discover more about therange of landscapesactivities cultural tours andtailor-made packages on offer Complimentary food and

refreshments - and thechance to win a range ofprizes - also feature as partof the evening andexhibitors include TheSeychelles Islands LuxResorts amp Hotels AttitudeHotels Residence HotelsAir Austral Banyan TreeDusit Thani Maldives Ifonlyand moreFor more information or toregister emailgemmareevetravelbulletincouk

Newmarket Holidays teams up toissue new online programmeNEWMARKET HAS launched an online training programmeto familiarise the trade with its product range and increaseawareness of the brand The companys mascot lsquoNic Newmarketrsquo will guide

agents through five modules ndash Dedicated agent supportEuropean air holidays Worldwide air holidays Coachtouring and Cruising All agents who pass the mulitiple choice test with 70 or

more will receive a special certificate and will be enteredinto a monthly draw to win a bottle of Prosecco and a boxof chocolates They will also have the chance to win a fam trip abroad For details see wwwtrainingnewmarketholidayscouk

Visions Holiday Group teams with South African Tourism for training days VISIONS HOLIDAY Group and South African Tourism (SAT) isinviting agents to register for its training days to find out moreabout the destination - from game reserves and wine tastingto culture history and rail journeys They take place on December 3 at The Percy Arms

Chilworth Surrey from 1000-1500 including lunchDecember 16 at Leeds Bradford Airport from 0930-1500including lunch and an airport tour December 17 atBirmingham Airport from 0930-1330 and December 18 atBristol Airport from 0900-1300 Exclusive offers will be made available to attendees along

with prizes to be won free parking and refreshments To secure a free place email abbeyvisionsholidaygroupcouk

NO TRAIN NO GAIN

Discover the latest additions to Travel Gym Travel Bulletinrsquos online learning portal for travel agents

Log on now at wwwtravelbulletincouktravel-gym to complete some ofthe courses currently appearing including

WIN A LUXURY HOLIDAY TO GRAN CANARIA

This all year-round sun destination with golden sand beaches and dramaticmountain inland landscapes offers exquisite facilities for top quality golf SPA natureand active holidays

This prize includes 7 nightsrsquo half-board accommodation for 2 at fashionable adultsonly 5 Bohemia Suites amp Spa a member of Design Hotels located in Playa delIngleacutes just minutes away from endless Maspalomas Dunes and beach

Bohemia Suires amp Spa has been thoughtfully designed to create a truly relaxingatmosphere The rooms have been finished in a contemporary style and are wellequipped with an Apple iMac or Mac Mini The 360deg agrave la carte rooftop restaurant isthe ideal place to enjoy a delicious meal or a few drinks while taking in the stunningpanoramic views over the Maspalomas Dunes and the Atlantic Ocean For a littleindulgence treat yourself to an authentic Thai massage at the Asian-inspired SiamSpa The Bohemia Suites amp Spa is perfect for those who are looking for a chilled-outholiday in Gran Canaria

This prize also includes the car rental for the entire stay to discover the real beautyof Gran Canaria and why almost half of the territory of this island has been declaredBiosphere Reserve by UNESCO (can be exchanged for the airport transfer)

LUFTHANSA GROUP LAUNCHES THE LUFTHANSA EXPERTS ACADEMY

The Lufthansa eXperts Academy is the brand new online training platform whereyou can learn all about the Lufthansa Group Additionally in July and August anyagent who completes the training will automatically be entered into the prize draw towin one of several amazing prizes which include anApple Watch iPad and Amazonand Debenhams vouchers

To access the training yoursquoll need to be an eXperts member If not you can registerat wwwlufthansaeXpertscom

Sign up today to MeliaPro - a great tool for travel agents and professionals Get competitive commissions and many other added values- Book net rates and get instant commissions- Exclusive discounts for travel agents on all our rates- Redemption by points or ldquopoints and cashrdquo- Earn points through centralised channels (GDS included)

Register today for the travel agent portal - meliaprocom


DIGITAL DIALOGUEPersonalised marketing and the potential of mobile travel technology

WITH MORE travellers than ever booking their traveland travel-related purchases via mobile smarttechnologies offer endless opportunities for travelcompanies ndash and according to one expert were onlyjust beginning to scratch the surface of theirpotential Reuters Technology division has reportedA report by Euromonitor International has shown

just how popular mobile is for travel-related buysSome $96billion (pound62billion) or 125 of global onlinetravel sales was made via the devices alone in 2014said the reportWith this rise travel providers will soon start

pushing personalised options for hotels andrestaurants via mobile devices Euromonitor predictsin its World Travel Market (WTM) Global TrendsReport 2015The opportunities that smart technology offers

travel companies are endless and we have onlyscratched the surface commented WTM seniordirector Simon PressIt wont be long before personalised suggestions ndash

created from cross-checking consumers preferencesand current location with online inventories of localtravel services and activities ndash will become the normTravel firms such as Bookingcom and Expedia

plus airline Ryanair are already beginning to mirrorwhat has happened in retail where the likes ofAmazoncom have harvested detailed customer data

aiming targeted offers at customers in real timeIn travel marketing where mobile travel sales are

forecast to rise at a compound annual growth rate of22 from 2014 to 2019 beacon technology could helptravel firms tailor their efforts furtherThis would allow companies to see where a

customer is at any time with mobile devices reactingto beacons in certain locationsSuch technology would be especially helpful at a

time when tourists are eager to explore so-calledhipster districts off the beaten track rather thanvisiting traditional tourist areas ndash another trendidentified in the WTM reportThe study found that visitors to European cities are

increasingly seeking out trendy lsquohipsterrsquoneighbourhoodsFor instance areas with fewer hotels such as

Dalston in London Kreuzberg in Berlin and District VIIin Budapest have been opened up thanks to theaccommodation booking capabilities offered via theAirbnb website says EuromonitorFor todays travellers and travel firms alike mobile

travel technology offers a wealth of opportunitiesWith a mobile that knows where you are and what

you like thats able to ping personalisedrecommendations it could be the end of the road forthe trusty holiday guide book ndash and just the start forsmart technologies


technology

KAYAKCOUK commissionedresearch to investigate Britsattitude to technology to markthe launch of its latest digitalinsight campaignIt found that 75 of Brits

see the benefits of roboticsand are confident they are nota threat or replacement tohuman services Londonersare the most positive with31 believing robots wouldimprove our livesWhilst the majority of

people seem happy toembrace this technology inthe future when it comes tothe use of robots in hotel

services Brits have mixedfeelings When it comes tobudget 18 respondedpositively as they believehaving robots in hotels mayreduce hotel rates howeverthey also consider humanservice and interaction as keyin hospitality A total of 34 ofthose surveyed do not thinkrobots can replace thepersonal service humansdeliver and worry it will sparktrust issues (39) and lackpersonality (58) Overall the research revealsthat hotels with human staffare not under threat just yetwith 72 of Brits still statingthey would not opt for a fullyautomated robotic hotel over a traditional one operated by humans

InBrief Virgin Atlantic has launched a new immersive digital experiencewith Microsoft to enable its customers to enjoy an Upper Classflight without leaving the ground lsquoIdarsquo offers an Immersive DigitalAdventure built using a Windows 10 universal app featuringspecially created content that takes the viewer through a virtualUpper Class journey

RIU Hotels amp Resorts has launched its own blog to shareinformation and strengthen its social network presence

Digital Trips Agentsrsquo Desktop offers a lsquoone-stop-shoprsquo booking toolbringing together agents own contracted rates held in lsquobanksrsquoalongside hundreds of third party suppliers on a single screenDynamic packaging becomes a simple and streamlined processgiving more opportunity to sell rather than search multiplewebsites Agents are given an unprecedented level of control withvisible margins and commission levels with the power to offer themost competitive prices without foregoing profit

Manchester Airport is launching a trial of new specialisttechnology designed to improve the service safety andaccessibility for passengers with reduced mobility The lsquoEagle 2Hoistrsquo device is designed for use in main line commercial jets withthree seats each side and wide body aircraft It lifts passengerswith reduced mobility (PRMs) into and out of their seats on aplane and has the ability to extend in length to accommodatelonger seat pitch in Business and First Class

KAYAK research reveals how Britsrsquoattitudes to technology are changing




fareast

AIR NEW Zealand hasannounced it is expanding itsPacific Rim presence byintroducing New Zealandrsquosfirst direct service to Ho ChiMinh City in Vietnam The carrier will fly three

times weekly betweenAuckland and Ho Chi MinhCityrsquos Tan Son NhatInternational Airport on a seasonal basis operating

from June to October in 2016with the potential to expandthe season in subsequentyearsWith a flight time of

around 11 hours the directservice will be operated bythe airlinersquos Boeing 767-300aircraft The carriers CEO

Christopher Luxon saidldquoThe new service to Vietnam

is significantly moreconvenient and quicker thancurrent indirect options Itwill also provide a direct linkfor Vietnamese travellerscoming to New Zealand andwe look forward towelcoming themrdquo Tickets will go on sale in

early 2016 subject togovernment and regulatoryapprovals

Air New Zealand to fly direct to Vietnamrsquos Ho Chi Minh City

LOCATED IN Singapore The Sanchaya Bintanis offering guests the chance to pamper theirsenses with a lsquoHealthy Retreatrsquo orlsquoExperience Romancersquo packageAs part of the resorts lsquoHealthy Retreatrsquo

package for two nights guests start the daywith the chefrsquos recommended healthy in-villabreakfast before indulging in a Balinesemassage with a choice of chakra oilpractising their asanas with the estatersquos yogainstructor and taking a one-hour guidedbicycle tour As an example of prices a one-bedroom villa at Lawan Village on a weekdaycosts from $1610 with a surprise gift upondepartureMeanwhile The Sanchayarsquos lsquoExperience

Romancersquo one-night package includes a 60-minute Balinese massage for the couple witha choice of Chakra oil a three-course setromantic dinner for two with a bottle of theSommelierrsquos selected Champagne a

romantic bath ritual breakfast in bed for twoand a private one-hour croquet session fortwo on the greens overlooking the oceanPrices start from $1015Both packages include express

immigration upon arrival and departure atThe Sanchaya Lounge in Bintancomplimentary shared shuttle servicebetween Bintan Resorts Ferry Terminal andthe Estate complimentary Wi-Fi and 10 offthe best available rates for an extension ofstayThe resort itself is home to 21 villas and

nine suites a clubhouse two restaurants and24-hour in-villa dining a bar wine cellarwine cheese and cigar lounge functionspace 50m-long infinity pool spa fitnesscentre beachside yoga pavilion and croquetlawn with the guest house at the heart of theestate overlooking the secluded Bintan Islandbeach

Healthy retreats and romantic getaways at The Sanchaya Rock out with KataRocksrsquo rock star

serviceKATA ROCKS Phuket hasofficially launched itsrock star service givingguests the opportunity toholiday like a rock starUpon arrival guests

are given bespokeconsultations to ensurean all-encompassinglevel of service Inkeeping with the namethe resortrsquos ambition isto lsquorock their guestsrsquoworldsrsquo with staffmembers or lsquoRockStarsrsquo doing anythingand everything requiredto bring theextraordinary to lifeWhether clients like toparty under Champagneshowered brunches bythe DJ booth or retire foran afternoon of luxurytreatments in their ownspa villas the resort willtailor its bespoke serviceto provide a celebrity-inspired stay An OceanFront Sky Villa startsfrom pound380 per nightincluding bed-and-breakfast

S05 TB2011 2015 Features_Layout 1 18112015 1117 Page 19

ww

wkoreanaircom

DisclaimerPrestige Suite available on new aircraft to be progressively rolled-out on new long haul fleet deliveriesKorean Air reserves the right to substitute aircraft product variant does not form part of any contract

Direct aisle access Because you canrsquot always choosewho you sit next toExperience Prestige Class the most comfortable way to fly Relax in

the privacy of our spacious Prestige Suites knowing that direct aisle

access guarantees yoursquoll never disturb anyone or more importantly

be disturbed And with a larger screen and more advanced AVOD

itrsquos like having your own home entertainment system in the air

Fly the only Business Class that puts you first

Reservation 0800-413-000 (UK) 00800-0656-2001 (UK amp Ireland)Ticketing 020-7495-8641 (UK)

Our new seat departs London daily from 25 OctoberSubject to schedule


GREAT RAIL Journeys has announced a new Hong Kong holiday extension Designed to enhance guestsrsquo exploration of China the three-night extension is priced from pound465 and can be added pre- or post-holiday to a selection of tours including the lsquoWonders of Chinarsquo costingpound2695 per person Visit wwwgreatrailcom or call 0800-240 4470 for more information


fareast

Ride amp Seek announces family-focused Vietnam bike tourRIDE amp SEEK has unveiled a family-friendly lsquoCoastal Vietnamrsquo cycling holiday designed forboth cyclists and their non-rider family members for March 20-26 2016 Using two centrally located four-star hotels in UNESCO World Heritage Sites Huế and

Hội An the tour is geared as much for cyclists as it is for guests who want to relax andenjoy a luxury holiday in Vietnam Each day the operatorrsquos guides will offer optionalmorning rides of 70-100km with the aim of being back at the hotel in time for lunch andtraditional tourist activities which range from exploring historic sites and National Parksto lounging on the beaches of Hội An For more of a challenge the company also offers an advanced lsquoUntouched Vietnamrsquo

cycling tour exploring the remote region of Ha Giang in the north-eastern corner of thecountry Sharing a border with China this region gives riders a glimpse of Vietnam from abygone age and until relatively recently the Vietnamese government restricted travel inthe area and so it has escaped the impacts associated with mass tourismFor more information visit wwwrideandseekcomlocalvietnam-coastal

FOR THOSE with a penchant for boxing theAmari Watergate Bangkokis offering a uniquepackage allowing guests tolearn the art of Muay Thaior Thai kickboxing It includes a three-night

stay and daily 90-minutesessions with a renownedMuay Thai training camp To see the pros at work

guests will also enjoy frontrow seats to watch a matchin Bangkok at a celebratedboxing stadium Alsoincluded in the experienceare round-trip transfersbetween the hotel and theboxing school for threedays and a certificate uponcompleting the training To ensure guests take

back the experience andcarry on a healthy lifestyleafter their holiday they areoffered a specialconsultation with the hotelrsquosexecutive chef on healthyeating whilst trainingThe package is valid until

December 31 2016 withprices starting at aroundpound460 per person in a singledeluxe room or pound354 basedon two sharing a twindeluxe room For more informationemailreservationswatergateamaricom

Amari Watergateoffers knockoutMuay Thai break

PULLMAN HOTELS amp Resorts hasannounced the opening of Pullman BangkokGrande SukhumvitLocated in the heart of Sukhumvit the

five-star hotel is the third to grace thestreets of Bangkokrsquos vibrant city Mindful of the busy lifestyles of many of

its guests the hotel offers a free laundryservice of one item per traveller with hotelfeatures including an outdoor pool massageand sauna facilities The hotel also features

the Atelier restaurant as well as Tapas YVino which offers freshly prepared tapascrafted in front of dinerrsquos eyes in the openkitchen For after-work drinks the InbluLounge offers indoor and outdoor seatingwith panoramic views across the cityPrices start from pound82 per room per night

for a deluxe room on a bed-and-breakfast basis For more information visitwwwpullmanhotelscom

Pullman Hotels amp Resorts opens Bangkok Grande Sukhumvit


FOLLOWING A VISIT to the operatorrsquos head office last weekPremier Holidaysrsquo David Carlaw (left) presented Chris Kaiser fromElephant Hills in Thailand with a bespoke Certificate ofAppreciation especially created for the resort following itsoutstanding efforts towards sustainable tourism and animalconservation The operator is known to be Elephant Hillsrsquo largestworldwide supplier and promotes travel to the resort within theirFaraway programme Agents can also benefit from an agentincentive earning between pound25-pound150 per Elephant Hills bookingthrough the operator dependent on the booking value Forfurther information visit wwwtradepremierholidayscouk or call 0844-493 7542

fareastWendy Wu Tours launches improved tailor-made Asia website WENDY WU Tours has launched a new tailor-made travelwebsite offering crafted holidays throughout Asia withflexible bespoke itineraries catering for all types ofcustomers at AsiaInspirationscoukFeaturing China Southeast Asia the Indian subcontinent

and Northeast Asia the website has added features suchas more inspiring content with detailed destinationdescriptions recommended sights sample itineraries aweekly updated blog with news and travel tips as well asadvice on the best times to travel to each specific regionLaurence Hicks managing director for the operator

said ldquoSince the launch of Asia Inspirations two years agowe have listened to customer and agent feedback and as aresult reviewed the usability of our website across alldevices and the content available with the aim to help theuser select the ideal kind of holiday for them We want toinspire people to travel to Asia and showcase the incredibleexperiences on offer We believe the new site achievesthisrdquoVisitors to the site can find more detailed hotel

information in the lsquowhere to stayrsquo section and familiarisethemselves with key sights under lsquotop ten attractionsrsquo Thelsquouseful informationrsquo section also provides information onflights visas and insuranceVisit wwwasiainspirationscouk for details



EVA AIR took delivery of its 22nd Boeing777-300ER last week and with it took theopportunity to unveil a new corporateidentity system and livery Leading the ceremony KW Chang

chairman for the airline said ldquoEVAbecame a launch customer for the 777-

300ER in 2005 and the aircraft hasbecome the backbone of our long-haulfleet By the end of 2017 we will beoperating more than 30 Boeing 777-300ERs We launched our newgeneration of the aircraft last year andsignificantly upgraded our inflight

services and cabin environmentsToday wersquove unveiled a new liverydesign to herald our continuingcommitment to service innovation Weaim to give our passengers flyingexperiences that are even morecomfortable and enjoyablerdquo

Experience the Festival of Wildlife withThe Travelling Naturalist in 2017IN 2017 guests can join a line up of experts in the heart ofBorneorsquos rainforest Among the naturalists participating in presentations

workshops night safaris and jungle treks will beconservationist broadcaster and photographer MarkCarwardine acclaimed photographers Nick Garbutt andAlex Hyde and award-winning sculptor Nick Mackman With a maximum festival party of 46 people the group

will be divided up into small intimate groups each withtheir own expert to make for a special experience Homefor the ten days is the Borneo Rainforest Lodge in the heartof the Danum Valley where wild orangutans nest and areregular visitors for all to see Chalet accommodation isconnected to the main lodge by a series of raisedwalkways which provide safe viewing of the 130 million-year-old forest at eye level within the tree tops Departing on June 2 2017 the ten-day break costs

pound5195 including a full programme of festival eventsVisit wwwthetravellingnaturalistcom or call 01305-267994for further details

HOTELREZ Hotels amp Resorts continues to expand its Asia portfoliowith the latest addition being the luxury five-star The Light Hotelcentrally located in Penangs Seberang Jaya City in MalaysiasNorthern Region Agencies looking to partner with the hoteliercan contact demandhotelrezcom

THE HONG KONG Tourism Board (HKTB)has launched two joint marketingcampaigns with trade partners to raiseawareness of Asiarsquos World City andshowcase options available for multi-destination holidaysAs part of the campaign with Premier

Holidays the boardrsquos Stephane Hauboishosted a training day to help improveagents knowledge of Hong Kong and theoptions available This was in addition to aposter campaign showcasing special offersacross multi-destination trips includingHong Kong amp Bali Hong Kong amp Borneo

and other itinerary ideas for travel in 2016With Lotus DialAFlight a mixed media

campaign across online and traditionalmedia has been launched offering freeexperiential Hong Kong tours such aslsquoPrivate Kowloon Markets Tourrsquo and lsquoTempleamp Feng Shui Walking Tourrsquo for any clientsbooking a trip to the destination To learn more about Hong Kong or to

become a specialist of Asiarsquos World Cityvisit the tourism boardrsquos online trainingprogramme at wwwspecialisthkcom andfor more information visitwwwdiscoverhongkongcom

Hong Kong Tourism Board launches joint trade campaignsFestive Vietnamoffering from Ciao

TravelCIAO TRAVEL is offering aluxury beach break in NhaTrang with festive savingsof up to 35Priced from $395 per

person and valid untilDecember 30 the offerincludes airport transfersthree nights breakfaststay in a deluxe room atthe Intercontinental NhaTrang five-star hotel anda full day cruise exploringthe colourful coast withlunch and a sparklingsunset dining cruise A minimum of two

people sharing perbooking is required withextended stays availablefrom $70 per personEmailinfociaotravelscom formore information or seewwwciaotravelscom

EVA Air takes delivery of 22nd Boeing 777 amp reveals new corporate identity amp livery design

CONTIKI IS offering the chance to cover allof Indochina in one trip with an alternativefor those who donrsquot have Vietnam on theirbucket listThe operatorrsquos lsquoBig Indochina Adventurersquo

is a 25-day trip taking in the four countriesof Vietnam Cambodia Laos and Thailandfor an ultimate Asian adventure Guests can watch the sunrise over the

ruins of Angkor Wat cruise the MekongDelta venture into the jungle of Chiang Mai

and enjoy the bright lights of Bangkok asthey party into the earlier hours Pricesstart from pound2479 per person land-onlyAlternatively lsquoAsian Adventurersquo is a 14-day

journey giving guests the best of ThailandLaos and Cambodia Starting from pound1266 per person land-

only highlights include the chance toexplore Bangkok followed by the contrastinghilltop villages of Laos and a visit to theAnkor Wat temples

Far East adventures with Contikirsquos 25-day lsquoBig Indochinarsquo option

fareast



THE NEW STATE-of-the-art Abu Dhabi Cruise Terminal is expected to open on December 13 ready towelcome 220000 passengers from 113 ship calls The terminal will be located in Zayed Port and willoffer a range of facilities including 24-hour immigration and customs facilities banking facilitiestourist information shops restaurants and bus and taxi stands MSC Cruises will be the first cruiseline to make the new terminal its home with Celebrity Cruises to follow next year


cruising

Celebrity Cruises lsquolawnrsquo-ches into ship upgradesCELEBRITY CRUISES is building on its refurbishment programme by upgrading theCelebrity Infinity and Celebrity Summit with new features such as a lsquoRooftop Terracersquovenue upgrades to the Suite Class experience and the addition of signature specialityrestaurant Tuscan GrilleThe line will be one of the first to offer a lawn of real growing grass on the top decks of

its ships with its Rooftop Terrace for guests to enjoy as an open space through the dayand as a venue by night to see movies and other entertainmentAs part of the eight million dollar refresh the company is also investing heavily in its

Suite Class experience on both ships where every Penthouse and Royal Suite will receivenew fixtures surfaces and a refreshConversion of Infinityrsquos SS United States restaurant to popular Mediterranean-inspired

steakhouse Tuscan Grille will include a refreshed menu while additional work taking placeon both ships will include the addition of an enclosed portrait studio the creation of a newfuture cruise sales office and a refresh of the solariumInfinity will benefit with its upgrade before sailing several Panama Canal itineraries up

until December 5 before beginning its South America and then Alaska seasons Summitwill sail seven-night Southern Caribbean itineraries this winter both before and after itsdry dock which will take place from February 27 to March 12 2016For more information visit wwwcelebritycruisescouk

GUESTS CAN now be booked on SilverseaCruisesrsquo new flagship Silver Muse whichbegins sailing in April 2017The 286-suite ultra-luxury ship will make

its 13-day maiden voyage from Monte Carlodeparting on April 20 to Nice and stoppingat ports such as Barcelona Valletta Amalfiand SorrentoBefore the maiden voyage there will also

be a unique Easter voyage departing MonteCarlo on April 10 for an eight-day debutsailing taking in destinations includingPorto Mahon Livorno and Portofino beforearriving in Monte Carlo on April 18

During 2017 the ship will sail throughoutEurope Canada North and South Americaas well as the Caribbean taking in morethan 130 destinations in 34 countries The lines chair Manfredi Lefebvre

dOvidio said We are creating the ultimateboutique ship at sea Silver Muse isnrsquot tryingto be the biggest far from it but we areaiming to deliver the finest tailor-madeservice on every continent I can assureguests that they will be missing out if theydonrsquot book a voyage for 2017rdquoA dedicated website for the ship with furtherdetails can be found at wwwsilvermuseinfo

Royal Caribbeanorders fifth

Quantum-classvessel

ROYAL CARIBBEAN Cruiseshas announced that it hasentered into an agreementwith Meyer Werft inGermany to order a fifthQuantum-class ship fordelivery in autumn 2020Michael Bayley president

and CEO for RoyalCaribbean Internationalsaid ldquoWe are focused oncontinuously improvingefficiency and sustainabilityand the fifth Quantum classvessel will be clear evidenceof this Of equal importanceis our ability to consistentlysurpass guest expectationsand we are harnessing thepower of the latesttechnology to do so on thisshiprdquoBased on current ship

orders projected capitalexpenditures for full year2015 2016 2017 2018 and2019 are $16billion$24billion $05billion$25billion and $14billionrespectively with capacityincreases expected to be54 64 34 37 and66 also respectivelyIn other news the

company will welcome TheIndependence of the Seas toSouthampton next summerwith the Royal Suite Classdebuting next MayVisitwwwroyalcaribbeancomfor additional information

Reservations for Silver Muse now open

S06 TB2011 2015 features_Cruise_Layout 1 18112015 1303 Page 25



cruising

THE NEW YEAR is just around the corner and Ithink I must be one of the first to have alreadymade a New Yearrsquos Resolution lsquoNew Languagefor New to CruisersquoThis year wersquove seen amazing new ocean and

river ships being launched new itinerariesintroduced and great experiences to be enjoyed ndashall of which have generated great consumerinterest in cruise holidays But one of our majorchallenges is converting those who are yet tocruise and I believe we can help ourselves withthis by talking a different languageCruise represents just a small proportion of

those people who take a holiday every year so theopportunities to grow are huge We know we haveto work hard to overcome the misconceptions heldby many and to achieve this mood swing I believewe need to change the way we speak to potentialcustomers for two particular reasonsFirstly as an industry we get caught up in a

lsquonauticalrsquo language ndash cabins staterooms aftstern tonnes ndash and I think for the potential new tocruise customer this can be baffling at best andoff-putting at worst Secondly we have a tremendous opportunity to

create an environment in which the yet to cruisecustomer is familiar and comfortable And by this I mean exploiting the recognisable

onboard brands within the conversations you havewith customers such as Lego Starbucks JamesMartin Grease (the musical) and Cirque de SoleilThis provides an insight into a world theyrecognise and means that we can use a differentstyle of language Within those important first conversations with

yet to cruise customers talking about the manyvaried and hugely enjoyable onboard experiencesrather than the size of ship brings a familiarityand ease which will help engage and create anenvironment where greater interest in cruise canbe created There will be much to talk about on the cruise

agenda in 2016 - 12 new ocean ships are beinglaunched including vessels for the luxury sectorand more mainstream operators and there aremore than 20 river ships entering service on theworldrsquos waterways all bringing their own uniqueexperiences And I truly believe that selling the experience is

what will sell the holiday

SELLING CRUISE IS CLIA

by Andy Harmer director UK amp Ireland CLIA

HURTIGRUTEN HASannounced arefurbishment programmethat will see four of itscoastal ships under-go a total makeover in 2016 Already undertaking a

total refurbishment of thenewly acquired MSSpitsbergen the companyhas also announced plansto operate it as anadditional ship on theNorwegian coastal routenext summer before sheofficially takes the place ofMS Midnatsol in autumnFour coastal ships will

also be given a new lsquoArcticinteriorrsquo with MS Polarlysto be the first ship to berefurbished in January2016 with an upgrading ofMS Kong Harald MSNordkapp and MSNordnorge to follow The ships will be fitted

with a modernScandinavian interiorreflecting the coastallandscapes of the Arctic Facilities on MS

Spitsbergen will be similarto those already offeredacross the fleet offeringsuites with a privatebalcony and full lengthwindows for passengers tohave their own privatespace from which to watchthe northern lights ormidnight sunThe line has also

confirmed that the newest

addition to the fleet will becompleted in time tooperate from May 8 2016with a new lsquocruisersquoconcept for the summerFor the first few months ofoperation MS Spitsbergenwill plot a parallel routealongside the MS LofotenHowever while MS Lofotenwill follow her regularschedule MS Spitsbergenwill not stop overnightleaving her more time tospend in selected portsduring the daylight hoursAll of the regularexcursions such as ribboat rides whalewatching horse-riding andsea eagle safaris will beon offer It will also be thelatest ship to offer thelinersquos new CoastalExpedition concept with a lecture programmeregular hikes andexpedition team on-boardThe new product will alsooperate on three othercoastal ships from Januarynext yearPrices for the Classic

Voyage North start frompound968 per person for a May8 departure based on twosharing an inside cabin ona full-board basis Flightsand transfer packagesstart from an additionalpound395 per personFor further informationcall 020-8846 2666 or visitwwwhurtigrutencouk

Hurtigruten plans for refurbishmentamp upgrade of coastal fleet in 2016


IN RESPONSE to feedback from clients and agents TheRiver Cruise Line has added a number of itineraries to its2016 programme that offer opportunities to explore theRhine and Danube from a fresh perspective The itineraries take the time to visit some of the little

known historic towns that line the riverbanks One exampleis the 12-day lsquoMedieval Towns of Bavaria and the RhineValleyrsquo itinerary which departs in March 2016 on the four-star MS Serenity Departing from Passau the cruise windsits way along the Danube Main-Danube Canal and Rhinebefore arriving into Cologne and incorporates some of theregionrsquos most beautiful and fascinating towns and citiesThese include Regensburg which boasts hundreds of listedbuildings Nuremburg with its winding alleyways and

cobbled streets and one of the most important imperialcastles of the Middle Ages Bamberg which has a longbeer-brewing heritage Wuumlrzburg where history cultureand wine-making are at the heart of a friendly communitymedieval Wertheim and Miltenberg and FrankfurtRuumldesheim and Koblenz There are also optional excursionsto Kleinheubach Palace Eltville Bad Ems and the palacesof Augustusburg and FalkenlustThe cruise is priced from pound999 per person based on two

adults sharing on a full-board basis and includes coachtravel pick up from joining points nationwide ferry crossingand the services of a cruise manager throughout Visit wwwrivercruiselinecouk or call 0844-544 7580 for details

River Cruise Line explores Germanyrsquos lesser-known gems with new options


cruising Heilig Geist Spital Nuremberg

AZAMARA CLUB Cruises has unveiled new design plans for its suites and staterooms as part of the linersquos programme to ReimagineAzamara while in dry dock early next year Two new spa suites will be added to both ships built adjacent to the Sanctum Spa and with seaviews available whilst in the tub or shower Guests staying in the suites will also have exclusive access to unique spa amenities that willbe included in the price of these staterooms The Club World Ocean and Ownerrsquos Suites will undergo major revitalisations Club ContinentSuites a top-to-bottom refresh and all other staterooms re-fitted and modernised to enhance the travel experience The AzamaraJourney will enter dry dock in January 2016 in the Bahamas while Azamara Quest will enter dry dock in April 2016 in Singapore Visitwwwazamaraclubcruisescom




cruising

Red Sea Holidays expands Cruise amp Stay Programme RED SEA Holidays has expanded its Cruise and Stayprogramme to include properties in El Gouna Combining seven all-inclusive nights at the four-star

Moumlvenpick Resort and Spa with seven nights on the five-sun MS Grand Rose ndash a Nile cruise ship setting sail fromLuxor down to Aswan ndash including ten excursions to historicsites such as the Luxor Temple Valley of the Kings and theColossi of Memnon Prices start from pound1115 per person including flights

resort transfers luggage and fully guided excursions The companys January brochure will also include Cruise

amp Stay options to Marsa Alam from pound969 per personFor more information see wwwredseaholidayscouk

The Palace Port Ghalib Resort Marsa Alam

Movenpick Resort and Spa El Gouna


Early release of Myanmar sailings from APTWITH 90 of all 2016 sailings to Myanmar already sold outAPT Luxury River Cruises has announced that it will bereleasing its late 201718 itineraries ahead of the linersquos otherAsian sailings to keep up with demandTo coincide with the early launch guests can save up to

pound1100 per couple with the linersquos lsquoCompanion Flies Freersquo offer Prices start from pound4195 for the first passenger and pound3095

for the second companion when booking before February 29 2016 The 17-day Majestic Myanmar river cruise which has

become the linersquos best-selling Asian itinerary since its launchin 2014 departs from Yangon on the RV Princess Panhwar andcalls at Maubin Danuphyu Zalon Myanaung Pyay Sri KsetraThayetmyo Minhla Magwe Salay Shinbin Maha Laba ManPaya Tantkyi Hill Bagan Nyaung-U Yandabo Inwa Sagaingand Mingun before arriving in Mandalay where guestsdisembark for the flight homePrices include flights meals and complimentary beverages

at lunch and dinner onboard Shore excursions invitations toInsider Experiences and exclusive events such as a visit to theMahamuni Buddha Temple are also included in the price For more information visit wwwaptouringcoukburma or call0800-046 3002


cruising

Riviera Travel expands 2016offeringRIVIERA TRAVEL has added a second ship on the Rhone for2016 to help meet popular demand The MS Countess willsail the eight-day Burgundy the River Rhone and Provenceriver cruise from pound1199 per person inclusive of flights ortravel on the Eurostar or TGV transfers full-board on theship and all guided excursions Regional airports areavailable but supplements may applyAlso new for 2016 are three fully escorted post river

cruise extensions on the companys Blue Danube TheDouro Oporto amp Salamanca and Rhine Cruise toSwitzerland river cruise itineraries Popularity for theseextensions has seen the company already increase itsnumber of dates on sale with The Danube and Douroextension costing from pound399 per person and the Rhine frompound599 including a ride on the Glacier Express All extensionsinclude transfers accommodation many guided excursionsand the services of a tour manager A new Croatian Yacht Cruise will also be making an

entrance next year with the operatorrsquos launch of TheDalmatian Coast ndash Dubrovnik to Split The day cruise on the38-passenger MV Corona costs from pound1299 includingflights transfers breakfast five lunches and one dinnerguided excursions and the services of a tour manager

Uniworld launches into Bucharest and IstanbulUNIWORLD HAS ventured into pastures new with three newitineraries each incorporating two nights in the newly featureddestinations of Bucharest and Istanbul A 12-day lsquoHighlights of Eastern Europe and Istanbulrsquo is an

adventure into the exotic eastern corners of the continentwhile the 21-day lsquoPortraits of Eastern Europersquo provides guestswith an in-depth exploration of Europe combining two Danubecruises Also added is a 26-day lsquoUltimate European Journeyrsquowhich takes guests from Amsterdam through central Europeculminating in Istanbul Prices start from pound3229 per person



cruising

Fred Olsen offers a triple treat onits winter Canaries getawaysFRED OLSEN Cruise Lines is giving guests threeadded-value benefits on two Canary Islands escapesthis winter with free flights free drinks upgrade and allgratuities coveredThe offer - which cannot be added retrospectively - is

available on two of Braemarrsquos Canaries flycruises - a 14-night lsquoCanaries amp Cape Verdersquo adventure departingon November 26 and a 13-night lsquoCanaries Collectionrsquoholiday departing on December 10 Prices start from pound899 per person on the lsquoCanaries

amp Cape Verdersquo where guests after enjoying some timein Santa Cruz will arrive in San Sebastian thepicturesque capital of La Gomera Next comes Praia inthe Cape Verde Islands followed by Mindelo Guests canthen spend a day exploring Arrecife in Lanzarote andthen call into Moroccos Agadir Braemar then spends aday in Las Palmas Gran Canaria followed by a call inthe capital of La Palma Santa Cruz before returning toTenerife for flights back to the UK Alternatively a lsquoCanaries Collectionrsquo option costs from

pound799 taking in Tenerifes Santa Cruz Gran Canarias LasPalmas and Moroccorsquos Agadir followed by Puerto delRosario on the island of Fuerteventura and a trip toArrecife in Lanzarote and Funchal Also offered is a dayin Santa Cruz and a visit to the island of La GomeraBraemar will then set sail for Santa Cruz where guestscan enjoy an overnight stay before flying back to the UKAll prices include accommodation meals and

entertainment port and airport taxes with flights fromGatwick or Manchester transfers and the lines lsquoall-inclusiversquo drinks upgrade and all gratuitiesFor further information visit wwwfredolsencruisescomor call 0800-035 5242

Holland America Line ramps upexcitement for new-build

IN ANTICIPATION of the launch of MS Koningsdam inApril 2016 Holland America Line is debuting a series ofshort videos called lsquoCountdown to Koningsdamrsquo that willprovide construction updates as the ship nearscompletion Hosted by Jonathan Rogers Koningsdamrsquos inauguralcruise director each video features one of the shiprsquosprincipal officers or executives who will speak abouttheir area of interestIn addition to updates and interviews the series will

show the progress of the ship through videos shot atFincantierirsquos Marghera shipyard in Italy whereKoningsdam is under construction Orlando Ashford the linersquos president said ldquoThe

process of building a ship is fascinating and fast-pacedand wersquore excited to share the latest updates throughthe lsquoCountdown to Koningsdamrsquo video seriesAnticipation for the shiprsquos launch is gaining momentumand through the series we can bring our fans along forthe journey and get a glimpse into the making of thisbeautiful ship as it comes togetherrdquo For more information see wwwhollandamericacouk orcall 0843-374 2300

Viking inspires agents with dedicated training fam trips ship visits and exclusive invitations all year round

MADE FOR THE INSPIRER

Inspiring others is what inspires you Thatrsquos what you love about this job The more you know about the products and destinations you are selling the better you get And the more commission you earn Itrsquos a given At Viking we do everything in our power to make sure you know as much about our river cruises as we do As well as empowering visits from our dedicated agent you can take advantage of bespoke OTT training ship visits fam trips and a helpful UK based sales team at the end of the phone seven days a week Feeling inspired Viking is made for agents like you

Think you might be more of a lsquoGo-Getterrsquo than an lsquoInspirerrsquo Go to madefortradecouk now and take our fun quiz for the chance to win a yearrsquos worth of chocolate

THE INSPIRER3 You donrsquot just sell cruises you sell dreams you can re the imagination of even the most reluctant client

madefortradecoukVikingTradeUK madefortrade



cruising

Viking boosts trade sales teamTO COINCIDE with its newly launched trade campaignViking Cruises has announced the expansion of its UKtrade sales team with Jenny Wade appointed regionalsales manager of the North The expansion coincides with the companyrsquos newly

launched trade campaign which is made up of four newinitiatives designed to not just educate agents but toexcite engage and entertain them Neil Barclay the companys head of sales said

ldquoWersquore dedicated to supporting travel agents to helpgrow and build their businesses We also have a seriesof fam trips planned later this year and early next yearto allow agents to experience first-hand our offeringwhich aims to help them sell and earn more withexceptional commission ratesrdquo Agents can access more information and the new onlinetraining programme at wwwmadefortradecouk

Voyages to Antiquity promotes range of spring sale escapesCLIENTS CAN benefit from low fare deals with Voyages toAntiquityrsquos Spring Sail Away offers when booking beforeDecember 31 Included in the promotion are itineraries such as the 12-

day Treasures of the Aegean cruise departing from Athensand calling at Santorini Heraklion Rhodes DelosMykonos Izmir for an overnight stay Canakkale Istanbuland Skiathos before arriving in Piraeus for the flight backto the UK following an overnight stay Prices start frompound1695 per person with nine shore excursionsAlso included is a 12-day Provence to Andalusia cruise

which departs from Nice following a two-night stay andcalls at Marseilles Sete Barcelona Valencia MalagaTangier and Cadiz before arriving in Seville for flights backto the UK following an overnight stay Prices start frompound1695 per person with seven shore excursions and anadditional tour available from $125 per personMeanwhile a 14-day Italian and Croatian Highlights

cruise departs from Venice and calls at Ancona SplitDubrovnik Kotor Bay Corfu Taormina SorrentoCivitavecchia Livorno and Marseilles for an overnight staybefore arriving in Nice for the flight back to the UKfollowing an overnight stay Prices start from pound1995 perperson with nine shore excursions and an additional touravailable from $58 per personAll prices are based on two people sharing a standard

inside cabin and include flights transfers and a guestspeaker programmeFor more information visit wwwvoyagestoantiquitycom orcall 0845-437 9737

Jenny Wade

S07 TB2011 2015 Features_Cruise_2_Layout 1 18112015 1312 Page 33


cruising

CRUISE amp MARITIME Voyages has a newoffer on its 120-night Magellan WorldCruise that commences on January 5 2017from Londonrsquos Tilbury The epic voyage is the linerrsquos first world

cruise and visits 43 different ports aroundthe globe including the chance for clientsto tick off French Polynesia Australia NewZealand crossing the Equator PanamaCanal Borneo Vietnam Malaysia IndiaSingapore Hong Kong and the Suez Canalfrom their bucket listPrices start from pound8499 per person for

an inner cabin and pound10999 for an oceanview with complimentary cabin upgradesavailable on most categories when bookedby November 30

Additional benefits have also beenintroduced including pound249 per day for carparking at Tilbury and pound1250 per personper day for an all-inclusive drinkspackageMike Hall the companys head of

marketing said ldquoWe want anyone thinkingof taking a world cruise to give it seriousthought with these new prices By workingout the costs beforehand we believe ourcustomers will have the confidence toknow what they are spending and thetremendous value for money this lsquoonce in a lifetimersquo experience offersrdquoFor more information visitwwwcruiseandmaritimecom or call 0844-998 3877

CMV promotes new prices for round-the-world cruise

Crystal River Cruises adds new vessels ahead of scheduleCRYSTAL RIVER Cruises is to launch five luxury river yachts ndash three more than previouslyannounced ndash with the first ultra-luxury river vessel starting in 2016 a full year earlier thanplannedFour newly built river yachts have been ordered for delivery in 2017 and due to travellersrsquo and

agentsrsquo strong demand for an earlier river experience the company has also completed thepurchase of the German built MS Mozart the largest river cruise vessel in Europe Following an extensive dry dock to create the linersquos experience on board the newly designed

vessel will be renamed Crystal Mozart and embarks on her debut journey on the Danube Riveron July 13 2016The four new all-suite luxury river yachts will debut in June and August 2017 and as an

industry first will feature king size beds The line will dedicate a portion of each cruise to sailing along some of the most picturesque

rivers in central Europe ndash including destinations such as Austria Germany SwitzerlandHolland Slovakia Hungary Serbia Bulgaria Romania and France ndash during daytime hoursallowing travellers to take in the scenery During days spent in port the line will offer guests a selection of immersive activities as well

as launch its latest shore-side programme called Active Exploration Adventures Tailored forguests wanting a high-intensity shore-side activity the line is offering a complimentary activeexcursion for guests to explore the European landscapes while staying fit on their holiday Inaddition the experience will be enhanced by the introduction of a fleet of luxury motor coachesoffering Business Class style seating complimentary Wi-Fi and local guides ashoreItineraries fares and bookings for each of the vessels will be available on November 30Visit wwwcrystalcruisescouk for further information

Dive with whalesharks with Dive

WorldwideDIVE WORLDWIDE isoffering a one-offdeparture cruise to theGalapagos on August 282016 Developed in

partnership with theGalapagos ConservationTrust the special tripwill take guests to theGalapagos Islands inwhale shark seasonunder the expertguidance of JonathanGreenBeginning on San

Cristobal Island guestswill spend a weekexploring some of thefinest dive sites of theGalapagos whilst stayingon the HumboldtExplorer liveaboard andlearn about the oceangiants including theirecology physiology andbehaviourCosting from pound3845

per person the itineraryincludes seven nightsrsquoaccommodation allmeals excluding onedinner up to four divesper day and transfersVisit

wwwdiveworldwidecomor call 0196-230 2087 fordetails

THE STRAND CRUISE has launched a special offer available for sailings from January to March 2016 with 20 off in addition to twospecial Christmas and New Year 2015 maiden voyages The two festive departures are scheduled for December 22 and 29 and follow thelinersquos regular four-night itinerary on the Ayeyarwady River between Bagan and Mandalay with added surprises inclusive experiences anda Christmas Day gala dinner or New Years Eve party The first ten cabins booked on the two sailings will also receive a complimentary hotair balloon ride over the ancient temple site in Bagan Each passenger booking at the published rates can be accompanied by a companionsharing the same cabin on a complimentary basis Visit wwwthestrandcruisecom



cruising

Tripashore tracts into cruise tour sceneTRIPASHORE HAS launched to offer a new cruise tourbusiness that provides small group tours through UK travelagents offering a new commission source for agents Developed following research that found guests can be leftdisappointed by current tour offerings including tours inlarge groups and being rushed through itineraries bydisengaged guides the business seeks to offer anenjoyable alternativeThe company offers a wide selection of small group tours

with an average of 12 guests and will ensure a lsquobest indestinationrsquo experience with the worldrsquos leading tour guidesat fully inclusive value for money fares The cost includes ameet and greet at the bottom of the ships gangway allentrance fees use of small vehicles iconic destinations withUNESCO world sites offered as the norm flexibility to cancelfree of charge up to 16 days prior to departure a guaranteeto get the guest to the next port should they miss the shipfree Wi-Fi and complimentary refreshmentsLee Strongitharm founder of the cruise tour company

said ldquoWe have launched to focus on what passengers reallywant and aim to become the cruise tour provider of choicefor cruise guests travel agents and the worlds leadingcruise tour suppliers We have listened to market feedbackand have created a range of tours which we strongly believeare a real upgrade from current offeringsrdquoAssembling a specialist team other senior management

team members include Craig Jess who joined from MSCCruises and Bernadette Thomason who joined fromCarnival UK Agents will be able to book customers on summer 2016tours soon and can sign up by emailingcraigjeffstripashorecom

Leger Holidays sees river cruise bookingsdouble for next year

Leger Holidays is predicting river cruising will be thetrend for next year after seeing a two-fold increase inbookings for 2016 river cruise tours aloneHuw Williams marketing director for the company saidldquoRiver cruising is fast becoming the one to watchdemonstrated by the increase in bookings but also anappetite for a holiday thatrsquos relaxing and still enablesyou to take in the scenery and sights from the comfortand luxury of a cruise ship We have really focused onriver cruising as a product offering and have continuedto increase capacity by adding extra dates to existingtours as well as adding new tours We expect theinterest in river cruising to rise even further going into2016rdquoAs an example of some of the tours currently on offerlsquoCoastal Cruising along the Dalmatian coast fromDubrovnikrsquo costs from pound1499 per person andencompasses the beauty of the Dalmatian coast withislands such as Korcula Mljet and Vis as well as KotorBay Departing on August 11 2016 the price includes air-conditioned coach travel seven nights half-boardcruising on the MS Belle de lrsquoAdriatique with welcomecocktails a gala dinner and entertainment three nightsrsquofour-star breakfast accommodation with three eveningmeals and return flights to Dubrovnik with airporttransfers in Croatia

Holidays organised by and subject to the booking conditions of Riviera Travel ABTA V4744 and ATOL 3430 protected Price based on two people sharing a twin room Single rooms and optional insurance available at a supplement Images used in conjunction with Riviera Travel Additional entrance costs may apply Source Independent research in Autumn 2014 by PricewaterhouseCoopers

ABTA No V4744

Subscribe to our Agents NewsletterEmail agencysalesrivieratravelcouk

To make a booking please call

01283 744370 or visit wwwrivieratravelcoukagents

bull Which Recommended Provider for the last four years beating all other river cruise linesbull bull airports plus EurostarTGV bull More people would travel with us again than ANY of our competitorsbull bull Training modules available at wwwrivieraexpertcom

Europes FinestRiver CruisesRhine Moselle Danube Main Rhone Seine amp Douro

Fully guided post river cruise extensions available on selected

itineraries and dates


Cunard announces thematic new itineraries for 2016CUNARD HAS announced its latest itinerary of event cruises for 2016celebrating the worlds of fashion food music and dance with the launch of itsfirst lsquoTransatlantic Fashion Weekrsquo culinary tour of the British Isles and Big BandBalls at seaThe inaugural seven-day lsquoTransatlantic Fashion Weekrsquo voyage departs from

Southampton and arrives in New York one of the style capitals of the world thesame day that New York Fashion Week 2016 begins The voyage will be hosted by a number significant names from the industry

as guests will be treated to lsquoan audience withrsquo British designer Dame ZandraRhodes CBE Colin McDowell a highly respected fashion historian andcommentator and Fern Mallis - the lsquoGodmother of Fashionrsquo and founder of NewYork Fashion Week Departing on September 1 2016 a balcony stateroom costsfrom pound1699 per person including flights and transfers Food lovers can treat themselves to a British Isles Culinary Discovery on

Queen Elizabeth in June next year The cruise will feature reputable names andproducers from the world of gastronomy Guests will be able to enjoy regionaldelicacies from around the British Isles through a range of tailored shore-sideexcursions hosted on board events and specially curated menus Dates arebetween June 23 and July 5 2016 with prices from pound2449 Each of the three linersquos Queens will host their own Big Band Balls in

November 2016 for dance and music lovers These take place on the QueenMary 2rsquos lsquoWestbound Crossingrsquo on November 19-26 the Queen VictoriarsquoslsquoCaribbean Highlightsrsquo between November 15 and December 19 and the QueenElizabethrsquos lsquoBruges Short Breakrsquo on November 19-22 - all next yearFor further information visit wwwcunardcouk or call 0843-374 2224

1 1 1205


CARNIVAL CRUISE Line has beenbuilding its social media presence tostrengthen relationships with tradepartners and engage directly withtravel agentsThe Facebook page which is a

year old has reportedly been wellreceived by agents with the linersquoslatest incentives product updatessales team activities and awardsposted online Commenting on the page Lisa

Kennedy from Bolsover said ldquoThepage is a great Porthole for agents

to interact with offering a personalapproach that makes you feel part ofthe Carnival Fun TeamCurrently advertised the operator

is giving agents the chance to winone of ten places on a Carnival Vistafam trip when they make a bookingEvery booking counts as an entry sothe more bookings made increasesthe chance of winning The incentive will run until the

end of this month with the winnersannounced on December 1For details visit wwwgocclcouk

Click to likersquo Carnival Cruise Line on Facebook

cruising

CrosswordAcross 1 MAJESTY 6 ORA 7 MEMPHIS 9 IBIZA 11 VILLA 13 GBE 14 SPAIN 15 NERJA 16 ARSENAL 18 TAY 19 SISTINE Down 1 MAGGIE SMITH 2 JAMAICA 3 TAP 4 KOS 5 TALLAHASSEE 8 HAVEN 10 AGNES 12 LORELEI 16 AYR 17 EDI

Highlighted Word JAPAN

Travagrams Top Viking Cruises Bottom Ayers Rock

Where Am I Loch Ness in Scotland

puzzlesolutions

Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd - University House 11-13 Lower Grosvenor Place LondonSW1W 0EX Tel 020-7834 6661 Printed by Buxton PressSubscriptions are pound125 pa pound195 overseasISSN 0956-2419

TravelBulletin

TravelBulletin

We asked our staff the following questionthis week

Whats your favourite dessert

Publisher Jeanette RatcliffejeanetteratcliffetravelbulletincoukProfiteroles

Editor Lauretta WrightlaurettawrighttravelbulletincoukKey Lime Pie in summer Banoffee Pie in winter

Editorial Assistant Adam Potteradampottertravelbulletincoukxxxx

Contributing Editor Paul ScudamoreposttravelbulletincoukCurrently MampS Syrup Sponge Pudding

Sales Director Simon EddollssimoneddollstravelbulletincoukNew York Cheesecake

Advertisement Manager Tim PodgertimpodgertravelbulletincoukSpotted Dick

Account Manager Bill CoadbillcoadtravelbulletincoukStrawberry Pavlova

Senior Account Manager Matt GillmattgilltravelbulletincoukCreme Brulee

Sales Executive Matthew WeinrebmatthewweinrebtravelbulletincoukGuylian

Sales Executive Kathryn FrostkathrynfrosttravelbulletincoukSticky toffee pudding

Events amp Sales AdministratorGemma ReevegemmareevetravelbulletincoukWarm chocolate brownie with chocolate sauce and dontruin it with nuts

Design Team Leader Nicky ValsamakisnickyvalsamakistravelbulletincoukLolarsquos Cupcakes - Oreo

Designer Miriam BrtkovamiriambrtkovatravelbulletincoukCountess cake and Eclairs

Design Apprentice Liam JacksonliamjacksontravelbulletincoukVanilla Viennetta

Production Carol MthembuproductiontravelbulletincoukVanilla Cheescake and ice-cream


Speak to us today on0207 332 2660 or visit redseaholidayscoukagent

Subject to availability and may be withdrawn at any time Lead-in price shown is based on 2 adults sharing for holidays booked 311215 and departing 31052016 ndash 15062016 and is available on at least one departure date from at least one UK airport Correct at date of publication Once sold out there is no guarantee that alternative holidays will be available at that price Other conditions apply see brochure for details Optional Abu Simbel excursion payable locally ATOL protected 9749 reg Red Sea Holidays logo is a registered trade mark of Red Sea Holidays UK Ltd copy 2015

LowDeposit Just pound75pp

7 night cruise from only

pound719

10FREE excursions

DISCOVER A WORLD OF WONDERS ON A NILE RIVER CRUISEStep aboard the stylish and sophisticated MS Grand Rose and become enchanted by the Nilersquos majestic history From Luxor to Aswan immerse yourself in ancient Egyptian culture and uncover the secrets of the Valley of the Kings Abu Simbel and the Temple of Karnak

Wave goodbye to boring holidays and make yours the stuff of legends

bull 5 star all inclusive river cruise ship

bull 40kg luggage allowance free transfers and free late checkout

bull Expertly-guided itinerary

bull All cabins have exterior views

bull Award-winning service from our attentive crew

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1205




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S03 TB2011 2015 News_2

S04 TB2011 2015 News_3






cruising

































cruising














cruising








cruising


















cruising









Jenny Wade



cruising






















cruising








ABTA No V4744














1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3















cruising














cruising








cruising


















cruising









Jenny Wade



cruising






















cruising








ABTA No V4744














1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3










cruising








cruising


















cruising









Jenny Wade

S07 TB2011 2015 Features_Cruise_2_Layout 1 18112015 1312


cruising






















cruising








ABTA No V4744














1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3





cruising


















cruising









Jenny Wade



cruising






















cruising








ABTA No V4744














1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3





cruising









Jenny Wade



cruising






















cruising








ABTA No V4744














1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3





cruising






















cruising








ABTA No V4744














1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3





cruising








ABTA No V4744














1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3









1 1 1205









cruising





puzzlesolutions


TravelBulletin

TravelBulletin























pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3








pound719

10FREE excursions








We go further

1205




S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3






S02 TB2011 2015 News

S03 TB2011 2015 News_2

S04 TB2011 2015 News_3




travel bulletin november 20th 2015

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