travel bulletin 22nd june 2012

Operators respond to demandby boosting AI options

All-inclusiveholidays

June 22 2012 | ISSUE NO 1,784 | www.travelbulletin.co.uk

agent bulletinfind out what’s in store forcancerians this month

cruising is ACEnews & views from GilesHawke of Carnival

conference reporta round-up of news from lastweek’s joint AITO and AITOAgents’ conference in Madeira

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this week

north africaa round-up of the latestnews from airlines,operators & hoteliers

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FAR EAST FORMATION...Cathay Pacific, Kyoto Tourism Council and Hong Kong Tourist Board hosted a mega fam of 34 agents to Kyoto, Osaka and Hong Kong recently.Pictured in front of Kiyomizu Temple in Kyoto are, from the left (front row): Jenine Kershaw, Cathay Pacific Airways; Leah Jessop, Lotus; Camilla Rigby, Jetset Flight; MichelleMullen, Club Travel; Tracy McAuley, Usit; Lesley Hutchinson, World Travel Centre; Patricia Keen, Thomas Cook; Julie Wood, James Travel; Hisatoshi Sato, AWL Travel; CassieHollis, Trailfinders; Charlene Sarao, Kyoto Tourism Council UK Representative and Darren Boulter, Flightcentre; with (second row) Amy Cooper, Bales; Jenna Baker, Tui; KeithHarrison, Cathay Pacific Airways; Shelly Hotchkiss, Acromas Travel; Christine Power, Destinology; Vicky Hawker, Audley Travel; Rowena Evans, Flightcentre; Laura Dean, STATravel and David Stone, Kuoni; and (third row) Christopher Scholes, Wexas; Gemma Williams, Cox & Kings; Peter Smith, Lotus; Suzanne Barney, Travel Counsellors; Lisa Keld,American Express Travel; David Johnson, Trailfinders; Jill Kennedy, Trailfinders and Matthew Wood, Flightcentre; and (fourth row) David Jones, Travel Counsellors; BenJohnson, Trailfinders; Ben Wheatley, Trailfinders; Jerome Cartier, Cathay Pacific Airways; Rupert Henley, Travel 2; Timothy Scott, Flightcentre; Abdul Chowdhury, Lees Travel,Christopher Connor, Gold Medal and Carl Paes, Major Travel.

This Week

3 newsthe latest industry research,deals & discounts plus new operator programme additions

8 notes from normantonwhat has the owner of Sandy Travel been up to lately?

9 agent bulletinfind out what’s in store forcancerians this month

10 cruising is ACEnews & views from GilesHawke of Carnival UK

11 puzzle bulletinyou could win a £50 HotelChocolat voucher in ourprize Su Doku puzzle

12 conference reporta round-up of news fromlast week’s joint AITO and AITO Agents’ conference in Madeira

14 personality bulletinwhich industry personality isin the hot seat this week?

18 north africaa round-up of the latestnews from airlines,operators & hoteliers

15all-inclusivesoperators respond todemand by boosting AI options

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3www.travelbulletin.co.uk June 22 2012

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DESPITE THE state of theeconomy, 90% of Britishadults are planning aholiday this year, up from82% who took a break lastyear, according to thelatest research fromKantar Media Compete’sOnline ShopperIntelligence Report.

However, although otheranalysis from the companyreveals that budget andluxury holidays generatesimilar volumes ofdiscussion in the press,holiday cost is a majorconcern for UKconsumers.

With 49% of the UKonline population visitingthe site in the first quarterof this year, easyJet is theUK’s leading airlineWebsite, while Travelodgeand Premier Inn were themost popular hotels,seeing 54% and 52% ofunique visitors respectively(compared to the Hiltonand Marriott, which scored10% each).

The report also foundthat price was one of thekey reasons holidaymakersgave for visiting airline and

hotel websites to book thedifferent elements of theirtrip separately, with 65%of people buying theirtickets from the airlinecompared to 31% using anonline travel agent (OTA),and 28% of hotel visitorsarranging accommodationdirectly.

Online behavioural datafrom the report found thatOTAs see plenty ofresearch traffic, with 72%of people going abroad and50% of those travelling inthe UK in April using sitessuch as Expedia to lookinto their travel initially.

Separate analysis by thecompany of travel articlesin newspapers andmagazines indicated thatimproved currency rateswere making Europeandestinations moreaffordable, and supportedthe findings of the OnlineShopper Intelligencereport which found that41% of people taking aholiday in 2012 were goingto Western Europe and19% had chosen centraland eastern Europe.However, despite

favourable exchange rates,62% of consumers wereintending to travel in theUK as a result of theJubilee, Olympics andParalympics.

The company's clientservices director, JohnThekanady, said: “Oneissue clearly flagged up bythe report is that OTAswould benefit from takinga closer look at the needsof their audience and howthey can meet them. Thisis particularly pertinent inview of the high reach ofeasyJet that, with hirecars, hotels, packagebreaks, etc, is fulfilling therole of an OTA.

"The findings alsoindicate that there areuntapped opportunitiesonline for bus and railcompanies. They couldboost their digital salessignificantly by improvingtheir online marketing anddistribution channels –particularly as the price ofpetrol continues to rise.”The full report can bedownloaded atwww.kantarmedia.compete.com

90% of Brits plan holiday, despite double dip recession

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BAMBOO TRAVEL has created a newtwo-week itinerary to Myanmar(Burma) called The Temples & Trainsof Burma, travelling by train and boatto discover the country’s ancient andcolonial past.

Two separate train journeys willtake guests into the heart of thecountry, to experience village life anddiscover relics from the bygone BritishColonial era. The journey commenceswith a private tour and overnight stayin Yangon, before heading to Bagan fortwo nights, to visit ancient temples,visit Mount Popa and have an eveningsunset cruise on the Irradwaddy.

Burma’s second largest city,Mandalay, is the next stop where

guests can visit the MahagandayonMonastery where more than 1,000monks live and study, the 200-year oldU Bein teak bridge and MandalayPalace which was re-built using forcedlabour following its destruction duringWWII.

The first train journey starts fromthe colonial hill station of Pyin U Lwinnear Mandalay, for the journey overthe spectacular Goteik viaduct and thesecond train journey starts fromanother rural hill station, Kalaw,nestled in the Shan Hills from where itmeanders slowly through thecountryside and zigzags across hillyterrain before arriving at the sleepytown of Shwe Nyaung, a short drive

from Inle Lake where the next twonights are spent.

The climax of the tour is a visit tothe former ancient capital of Mrauk U,where there are more than 70 templesand Pagoda's dating from the 4thCentury AD.

The holiday costs from £2,995 perperson, based on two sharing andincludes flights, 12 nights' hotelaccommodation with breakfast, sixlunches and two dinners, road andboat transfers, train travel and tourson a private basis with Englishspeaking guides and drivers.For more information or to book call020-7720 9285 or visit www.bambootravel.co.uk

MONARCH HAS announced plans to launch atotal of 12 new routes for winter 2012/13including scheduled flights from LeedsBradford International Airport for thefirst time.

Ten of the new routes will provideeasy access to some of Europe’sbest winter ski resorts viaGrenoble airport in Franceand Friedrichshafen andMunich airports inGermany.

Complementingthese new services,the airline’s

existing

services to Milan, Venice and Verona, which willoperate year-round, are ideally placed for access to

the Southern Alps and the Dolomites. In additionMunich provides year-round appeal with many

seasonal and cultural events such as the world’slargest fair, OktoberFest, held annually for 16 days in

September and October. The remaining three routes will target holidaymakers

seeking winter sun with new flights to the Portugueseisland of Madeira and an expansion of its existingprogramme to Sharm el Sheikh.

The 12 routes will launch at different stages over theautumn/winter period with Munich flights launching frommid September and Madeira and Sharm el Sheikh routeslaunching from the end of October. The Grenoble andFriedrichshafen routes will launch mid-December and will

run until early April 2013concluding with the

Easter holidays.Routes to Munich and Grenoble

airport will be further supported withadditional flights from Leeds Bradford

Airport.

Monarch announces plans to launch 12 new routes for winter 2012/13

Bamboo Travel adds two-week Temples & Trains of Burma tour to programme

www.travelbulletin.co.ukJune 22 20124

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SAYING IT WITH FLOWERS...DFDS Seaways hand-delivered morethan 200 ‘Tulips from Amsterdam’ to unsuspecting travel agentsacross the North East region to highlight its Newcastle-Amsterdam route. Pictured presenting Debra Bell from The Co-operative Travel inThe Forum, Wallsend with a stunning bouquet is the company'sregional sales manager, Colin Fawcus.For details on the route visit www.dfds.co.uk

AW adds excursions Down Under ATTRACTION WORLD has added new excursions in Brisbane

and Perth. In Brisbane clients canchoose from a one-and-a-half hoursightseeing cruise for £21 perperson; a trip to O'Reilly's andLamington National Park for £80;a Sunshine Coast and Noosa Tourfor £91; and a whale-watchingcruise for £131. In Perth newadditions include an afternoonSwan Valley Wildlife & Wine optionfor £80; a City of Lights DinnerCruise for £93; a DiscoverRottnest from Perth tour for £133;and a morning Perth andFremantle City Explorer for £64. For details call 0871-700 8888.

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Superbreaklaunches fixed

price rail breaks SUPERBREAK HASlaunched new fixed pricerail deals to London, onsale until the end of thismonth. The new breaksenable customers to travelto London for two nightsfrom more than 150stations around the UK for£139 per person.

A three-, four- and afive-star package isavailable and each includestwo nights' accommodationin a central London hotelwhich is named onconfirmation, breakfast,return standard class railand seat reservations.

The packages can bebooked for travel up untilOctober 31, excluding July29 to August 12. For details seewww.superbreak.com/agents or call 0871-221 4444.

InsideJapan Tours redesigns small grouptours to offer better value for moneyINSIDEJAPAN Tours has redesigned its small group toursfor this autumn to offer better value for money. Theoperator has changed some of its most popular tours,making them more affordable.

Four new tour categories have been introduced: the ‘IJTEssential’ range focuses on the basics, a mix ofaccommodation, tour leader knowledge and expertise andthe opportunity to add more along the way, with pricesfrom £1,250 per person; the ‘IJT Classic’ collection consistsof three tours staying at three-star plus traditional andwestern style accommodation, including a number ofmeals and a range of cultural experiences and excursions;the ‘IJT Superior’ tours are for those who like something abit special preferring high standard traditional ryokan andhotel, a range of impressive meals, expert guiding and tourleaders and cultural inclusions; and the ‘IJT eXplorer’consists of six specialist tours each offering somethingdifferent. The tours are designed around a particular areaof Japan, a cultural or historical element or specialinterest with a long list of inclusions to suit. The eXplorertrips range from the cultural craft tour, ‘Hands on Japan’to the essential tour for any serious foodie, ‘JapaneseFood and Cookery’.

As an example of prices, a 13-night ‘Japan Unmasked’tour heads through the Japanese Alps staying at Buddhisttemple lodgings and traditional guest houses along the wayas well as the more famous destinations and leads in at£1,750 per person, with departures throughout the year.For more information visit www.insidejapantours.com

CARRIER HAS issued its new brochure, Luxury FamilyEscapes 2012, which features family-friendly hand-pickedhotels and resorts throughout Europe, North Africa, theCaribbean, Mexico, Florida, the Indian Ocean, Arabia, the FarEast and South Africa. For families interested in more than a"fly and flop” holiday, the collection details a range ofunique experiences. Highlights include creative kids’ clubs,

children-only spas, sports coaching and educationalexperiences such as caring for baby orang-utans, becominga junior archaeologist and cooking with top-flight chefs. Thebrochure also features ‘Carrier Exclusives’ includingcomplimentary excursions, family movie night in with pizzaand popcorn or milk and cookies at bedtime. For more information visit www.carrier.co.uk

Carrier launches Luxury Family Escapes brochure featuring unique experiences

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GOING FOR GOLD...Travel Counsellors congratulated its top performing “Gold Travel Counsellors” andthanked them for the important part they have played in the company’s success over the last 12 months atits annual Gold Weekend, which took place in Mauritius last month. Pictured enjoying the views are, fromthe left: Travel Counsellors Dave Beasley, Katie Chamberlain, Katie Lomas and Jayne Beasley.

Tweets of

the WeekWho’s saying what

on Twitter...

@fcotravel Resident in Britain andtravelling to #Europe?Look into a EuropeanHealth Insurance Card(EHIC)http://bit.ly/KaDQTp

@DFDS_EngChannel Escape the rain with ashort break to #France -take your car on a #ferryfrom #Dover for just£19.50 each way:http://dld.bz/aJdkK

@bhx_official We've launched a newwebsite around the UKaviation debate & to showhow #bhx can play itspart http://bit.ly/LVH76w

@VirginAtlantic Mmmm, look at the lovelycakes you could be eatingwith your afternoon teaon your next flight withus http://ow.ly/bwkvS

@AKVillas 30% off June and Septbookings and 20% for allJuly & Aug! Stunningfamily villa set incountryside of #Provencehttp://bit.ly/IguQco

@bhx_official Birmingham AirportLaunches NewCampaign:http://tinyurl.com/7c2qaj2

Follow us on Twitter!http://twitter.com/

TravelBulletin

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Untravelled Paths adds new Romania experience

UNTRAVELLED PATHS has added a ten-day tour of theMaramures Region in Romania. Prices start from £790 perperson and include all accommodation, meals, transfers,excursions and activities. Highlights of the trip include stays inrural guesthouses that are hosted by locals, helping farmersherd buffalo, wildlife walks, bear watching, pottery makingmaster-classes, visits to UNESCO World Heritage sites and asteam train ride through the Vasser Valley.

The price includes nine nights' full board accommodation,transfers, all day trips and excursions, all village activities andprivate guides and hosts. Flights are excluded.

COLLETTE WORLDWIDE Holidays has released its previewprogramme featuring departures and prices through to April2014, including a new Australia-only tour. Called Exploring Australia, the 18-day tour offers highlightsincluding Sydney, Melbourne, Barossa Valley Wine Region,Blue Mountains, Alice Springs, Uluru, Cairns and the GreatBarrier Reef. Prices lead in at £4,499 per person, including an early bookingoffer of £150 per person for bookings made by July 31. The preview brochure features early booking offers on alltours booked before July 31, with savings from £100 to £500per couple, with maximum savings available on the popular‘Best of Australia and New Zealand tour’.For details call 0800-804 8703 or visitwww.colletteworldwide.com

KUONI HAS launched itssummer sale, which featuresa wide range of holiday offersto suit a variety of needs, allbookable by July 15.

Customers can choosefrom holidays at value prices,such as the four-starBandara Resort & Spa, KohSamui in Thailand, from £879per person for eight nights ona bed-and-breakfast basis,with savings of up to £1,084per couple, or for a shorterholiday there is the five-starAngsana Riad Lydines, arestored traditional Moroccanhome in the centre ofMarrakech, which leads in at£499 per person for a three-

night breakfast stay, withsavings of up to £194 perperson.

All-inclusive holidays beinghighlighted include the five-star Secrets Capri Riviera inCancun, which costs from£1,049 per person for sevennights with savings of up to£1,241 per couple. For anideal base for exploring thehistorical sights of Sri Lanka,the three-and-a-half-starClub Bentota starts from£899 per person for sevennights' all-inclusive, savingup to £100 per couple. For more information call01306-747008 or visitwww.kuoni.co.uk

Eurostar introduces quiet coach facility EUROSTAR IS introducing a new quiet coach facility acrossall its trains for travel from September. Passengersbooking Business and Standard Premier tickets for travelfrom September 11 onwards can choose a seat at no extracost in a dedicated quiet coach at the time of booking.

The service is being introduced in direct response tocustomer requests for the option of a quieter environmentin which to work or wind down during their journey.For more information visit www.eurostar.com

Kuoni launches summer sale

Collette issues 2013/14 preview programme


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CARDIFF COUP...Cosmos Holidays and Cardiff Airport celebratedthe early morning departure of the inaugural flight to OrlandoSanford Airport last month, marking the start of the summerprogramme of flying operated by sister airline Monarch. Picturedmarking the launch of the direct flights, which run until August 20on a fortnightly basis are, from the left: (front row) Debra Barber,Cardiff Airport; Gary Anslow, Cosmos Holidays and Spencer Birns,Cardiff Airport with the backdrop of local cheerleader group the‘Cardiff Snakecharmers’.

Newsbites●RAIL EUROPE has been appointed as the exclusive UK

travel trade distributor for new Italian high speedoperator Italo.

● AFFORDABLE CAR Hire is to help drive fund-raising forthe water aid charity Just a Drop. The new partnershipwill give customers booking online through the car hirecompany the opportunity to pledge an extra £1 donationto Just a Drop which was set up in 1998 to delivercleaner water in under developed countries.

● NEILSON HOLIDAYS will host special sportstournaments, playful awards ceremonies and Gamesscreenings across all of its nine resorts during theOlympics Games period, in addition to the inclusivesporting activities offered at its Beachclubs. Beachclubguests are invited to partake in the operator's summerspin on the Games with each resort offering a host ofinclusive activities including six different Olympic sports,both on land and at sea.

● AIRBERLIN HAS introduced a new 'YourFare' farestructure effective immediately for all flights departingfrom July 1. The new fare structure allows passengers toselect the best fare for their individual needs and offers achoice of three different types of fare. The 'JustFly' farewill appeal to price-sensitive passengers and offers thefewest additional services; the 'FlyClassic' correspondsto the airline's current Saver fare, where additionalservices, such as being able to make changes to abooking (for a charge), seat reservations and a freebaggage allowance, will remain unchanged; and 'FlyFlex'is a product primarily for business travellers and isaimed at passengers requiring a high level of flexibilityand comfort.For details see www.airberlin.com/yourfare

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Summer offers from Small Luxury Hotels of the World SMALL LUXURY Hotels of the World (SLH) has issued a range of summer offersavailable at more than 100 hotels, with savings of up to 33% off the best available rateuntil August 31.

In addition, when clients join the club, which is free to join, they will receive acomplimentary room upgrade and after their first stay, further benefits such ascomplimentary breakfast, early check in and late check out.

As an example of offers, a three-night stay for the price of two nights is available atLe Pigonnet - Provence in France. The secluded 18th century Provençal mansion issurrounded by floral gardens and features a swimming pool and prices lead in at €167(approximately £136) per room per night. For more information visit www.slh.com

TravelChair enables disabled children to flyCELEBRITY STARS Richard Stilgoe and Laurence Llewelyn-Bowen recently joinedrepresentatives from the travel industry, disability groups and major airlines at theGatwick headquarters of the UK Civil Aviation Authority (CAA) to witness the launch ofTravelChair 2012, an innovative chair for disabled children for use in passengeraircraft.

The TravelChair 2012 has been designed by the children’s disability charity MERU toreplace a cumbersome older version. Virgin Atlantic has already placed orders andthe charity is in negotiations with several other major airlines.

The chairs are portable, fit into standard airline seats and can be stored in theoverhead lockers. Parents simply advise the airline of their need to use theTravelChair at the point of booking and the airline ensures it is on board for bothoutbound and inbound flights – at no extra charge. For more information call 01372-725203.

newsbulletinSolos expands

Stansted departuresSOLOS HOLIDAYS isoffering new flights topopular North Cyprusholiday destinations -Bellapais and Kyreniafrom Stansted Airportand the operator has alsoreduced its brochuredholiday prices by almost£200, when compared tothose departing fromHeathrow andManchester.

Holidays to Bellapais,departing on July 1 or 15for seven- or 14-nightslead in at £695 perperson, while a seven- or14-night stay in Kyrenia,departing on July 1 or 8costs from £660. To book or for moreinformation call 0844-3718860 or visitwww.solosholidays.co.uk

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www.travelbulletin.co.uk

WEBSCLUSIVES

● Missed last week’s Tenerife Supplement? You canstill view it online at www.travelbulletin.co.uk,with special focuses on family holidays, nicheholidays and activity holidays.

● Crystal Cruises is offering agents the chance towin a fantastic spa experience! To be in with achance of winning, enter via the Travel Bulletinwebsite on www.travelbulletin.co.uk/competitions

● Win a kindle courtesy of the AMResortscompetition on www.travelbulletin.co.uk . All youhave to do is answer 3 questions on AMResorts’brands (Zoetry Wellness & Spa Resorts, SecretsResorts & Spas, Dreams Resorts & Spas, NowResorts & Spas).

All this and more at:

www.travelbulletin.co.uk

The home of the web savvy travel agent

Go

MOVERS● GETABED.CO.UK HAS appointed Amanda Leggett as

business development manager (north).● &BEYOND HAS appointed Jacky Humphries as chief

marketing officer.● NEIL FLETCHER has joined People 1st as client

relationship and business development director.● BALKAN HOLIDAYS has appointed Jason Kemp as

sales executive for Scotland, North East England andNorthern Ireland.

● OMAN AIR has appointed Janab Al Sayyid CaptainManin bin Khalifa bin Said Al-Said as generalmanager, quality and safety.

● THE MIDCOUNTIES Co-op Travel has appointed GillianBray as business development manager.

● JAMES RAMAGE has been appointed assistant vicepresident, global sales for Dusit International.

● ROCKY MOUNTAINEER has appointed Hazel Mansell tothe newly-created position of national sales manager UK.

● ADVANTAGE HAS appointed Victoria Jones ascommercial manager.

● THE SKI Club has announced that Frank McCuskerwill take up the position of chief executive with effectfrom July 2.

● TRAVELPORT HAS appointed Sinead Reilly as its newcountry manager for Ireland.

● NICK MARNEY has joined Your Car Hire as salesdirector.

IHAD some very sad news the other day that thelovely Lisa Parkes who worked at Beacon Travelhad passed away – she was one of the most

cheerful people I have met and always had a smilefor you. I think it is particularly sad to die so youngat only 41 and her husband and two young boys mustbe devastated. The travel industry has lost a true rayof sunshine. Paul and the rest of the team at BeaconTravel will miss her dreadfully.

Well, what can I say about Thomas Cook and thehuge loss of staff and closure at Bradford up toMarch next year? What an awful situation for allthose staff to be in. I feel so sorry that they areclosing in Bradford – over 500 jobs going is a lot ofpeople and I do hope that they can find somethingelse – we all know it is not easy in this currentclimate and I can only think that staff that do workfor TC must be wondering who is next.

Some good news, I was pleased to hear thatJames Villas will be selling selected properties viaindependent travel agents through Hoseasons’Villas4You brand, so that is great for us. I mustadmit, I do hear quite a few people say: ‘I have seensomething with James Villas do you do them?’ solet’s hope next time it will be for one of theirselected properties that we are able to do.

There are still a few tables left for the YorkshireABTA Ball so get a move on those tour operators outthere who would like to attend a good night inYorkshire. Come on! There are lots of Yorkshiretravel agents wanting to attend. It is on Thursday,July 12 at the Cedar Court Hotel, Ainley Top M62junc 24, Huddersfield. It's a black tie event on thetheme of Night at the Oscars, so let me know if youwant a table, half a table or even single tickets.Send me an email at [email protected]

by SANDRA MURRAY of Sandy Travel in Normanton, Yorkshire

Notes from

Normanton...

To respond to any of Sandy’s comments email

jill. [email protected]

S02 TB2206 News 1_Layout 1 20/06/2012 11:58

● TITAN HAS launched two new agent incentivespromoting its USA & Canada third editionbrochure and ‘World’s Best River Cruises’.Agents booking any North America tourdeparting between now and December 31 or any‘World’s Best River Cruise’ departing in 2012 or2013 by June 30 can claim a £30 Love2Shopvoucher.To claim email agentad¬[email protected]

● ABERCROMBIE & Kent is encouraging agents toreap the rewards of being one of its connoisseursto benefit from increased commission in a three-tier structure, increased fam trips and sharedclient events.For details visit www.abercrombiekent.co.uk

● UNTIL THE end of this month Attraction World isoffering agents who pre-book tickets for aselection of New York’s Broadway shows forclients a £5 Love2Shop voucher. Agents shouldsend their booking reference number [email protected] and a minimumof two customers per booking is required.For details see www.attractionworld.com or call 0871-700 8888.

● SHEARINGS HAS introduced a new agentincentive to tie into the launch of its autumn &winter brochure, designed to promote off-peakproducts. The 92-page brochure showcases theoperator’s autumn and winter 2012/13programme, including its full range of UK &European Christmas and New Year holidays.Every agent who books a holiday from thebrochure before June 30 will be entered into aprize draw to win a Christmas Markets rivercruise for two on the MPS Rotterdam.For details call 01942-823449 or visitwww.shearingsagent.com

● THE INTERCONTINENTAL Aphrodite Hills ResortHotel in Cyprus is offering agents £40 inLove2Shop vouchers for every seven-nightbooking made, £80 for every 14-night bookingplus a €50 resort credit voucher for everybooking made to offer clients. The promotionruns until June 30 and applies for all newbookings of a minimum of seven nights for stayscompleted by October 31. To claim both thevouchers and the resort credit voucher, senddetails of your qualifying bookings including leadname and arrival date [email protected]

Booking incentives

It’s in thestars…What’s in store for Cancer?

IT WILL be a highly productive month for you,with your career moving up the ladder. This isthe time to enjoy yourself, so make sure as wellas working hard, you also have time to relax.You may find an imbalance between your careerand personal life along the way, but patienceand positive thinking is the key. Rememberevery problem has a solution- sporting an openmind will get you through this month.

Lucky day: Thursday

Lucky number: 7


agentbulletin

FANCY A CURRY?..Attraction World treatedstaff at Affinion International Travel to acurry night with games and prizes. To attendthe annual event, staff had to make a bookingwith the operator in April. Pictured gettingtheir tikka on are, from the left: Mark Turner,Affinion International; Sue Beech, AttractionWorld; and Mandeep Bains and MarkMitchell, Affinion International.

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THE BIGGEST growth area for the UK travelindustry, and especially for UK travel agents, iscruising and any agents that aren’t already

selling cruise should seriously reconsider if they wantto see maximum success, customer satisfaction,repeat business and profitability.

Cruising commands a very high level of repeatbusiness and if you earn that customer once you willretain their business time and time again. Agents arein an enviable position to really add value throughexcellent customer service, expertise and productknowledge and should actively seek to make the mostof the myriad of development opportunities presentedto them, whether this is a ship visit, fam trip, webinaror trade event.

The ‘holy grail’ for every area of the travel industryis newcomers – and again, agents have a key role toplay here. Many customers may wish to try a cruisebut would base their decision simply on when andwhere they want to travel – not considering the hugevariety in types and styles of cruise ships. Agents arein a pivotal position to guide each customer to the shipand line that’s best for them and this will ensure thatcustomers can comfortably select the right cruise andtheir repeat business is almost guaranteed, as theirtrust is gained.

Perhaps the most important development in recentyears has been that cruising has finally shaken off itsstaid and formal image. It has moved from a niche to amainstream holiday choice and has become a productwith smart, contemporary brands with which topcelebrities, politicians, actors, musicians, comediansand chefs want to be associated. This is a welcomechange in the industry and travel agents still have akey role to play in helping us smash some of theremaining misconceptions surrounding cruiseholidays...I’ll get sea sick, it’s too expensive, I’ll bebored... all simply not true. Cruising is an excellentholiday choice for families, couples, singles andgroups and those that break into the market will wishthey had done it years ago.

Look out for Travel Bulletin’s All About CruisingSupplement sent out with next week’s issue.


cruisebulletinThe River Cruise Line meets demandwith programme expansion ACCORDING TO a report recently released from the PassengerShipping Association (PSA), sales of European river cruisesrose by 7% last year, bringing the total number of passengersto more than 80,000 per year. One of the big pluses of rivercruising, according to the survey is the all-inclusive nature,which enables customers to budget more easily.

The River Cruise Line saw its own sales rise by 11% lastyear and is confident it’s a trend that willcontinue throughout this year. As such,the company features an expandedprogramme in its latest brochure.

New cruises for 2013 includeAmsterdam & Bulbfields Spectacular,which includes a full day inAmsterdam and the opportunity toenjoy a city tour; Scenic Rhine &Switzerland – a new itinerary thatallows more time to explore the portsof call and sails in one direction fromAndernach to Basel, including anovernight stop in Reims; and Rhine inFlames, incorporating the annual celebration of the Rieslingharvest.

In addition to popular festive cruises to the GermanChristmas markets and to a Christmas market medleycombining Holland, France, Belgium and Germany, thecompany has added more festive cruises for this year including'Magical Moselle Christmas Markets', 'Christmas Rhine' (NewYear Cruises available with sailings from Newcastle & Hull);and 'Twixmas Cruise on the Rhine'. For more information call 0844-544 7580 or visitwww.sellingrivercruises.com

VoD extends brochure booking offersVOYAGES OF Discovery has extended its early bookingoffers on winter 2012/13 and summer 2013 itinerariesfor another month. Passengers now have more time totake advantage of free cabin upgrades and onboardcredit up to the value of £150 for winter 2012/13bookings, as well as offers on summer 2013, including a10% discount and free insurance. All offers are valid onbookings made before June 30.

The company has also introduced a newcomplimentary chauffeur service to the airport or port ofdeparture for every guest choosing a higher grade cabinon summer 2013 bookings.

Cruises include A Tapestry of South America whichleads in at £3,149 per person and includes flights fromLondon, transfers and a 21-day voyage on MV Voyagerdeparting from Montego Bay in Jamaica; The FrenchConnoisseur which costs from £1,099 per person andincludes a ten-day voyage on MV Voyager departing fromPortsmouth; and Gardens of Britain and the EmeraldIsles, which leads in at £1,399 per person and includes a13-day voyage on MV Discovery departing from Harwich.

Prices for all cruises include flights, transfers (whereapplicable), gratuities, service charges and port/airporttaxes, complimentary car parking (for no-fly cruises), aguest speaker programme and all meals andentertainment on board. For details call 0844-822 0820 or visitwww.voyagesofdiscovery.co.uk

by Giles Hawke,sales & customerservices director,Complete CruiseSolution

Cruising is

S03 TB2206 News 2_Layout 1 20/06/2012 12:18

puzzlebulletin


Across 1. Cheap flights operator (7)6. Plants often found in a desert (5)8. Worldwide tours operator (5)9. Actor starring in 1 Down (3,6)11. This country is a popular long haul

destination (9)14. They specialise in vacations to the

Indian Ocean (5)16. Celebrity mag (5)17. Famous Minoan palace on Crete (7)

Down 1. Film release, sounds like an old

hymn (4,2,4)2. Racecourse with a Royal Enclosure (5)3. Comedian, ___ Brydon, one of the hosts

of the Queen's concert (3)4. Resort in North Corsica (5)5. Canary Wharf is located here (4,2,4)7. Ancient city in Turkey (5)10. One of the Fiennes brothers (5)12. The Pont Neuf spans this river (5)13. Mountain range (5)15. Known in North America as a moose (3)

Fill in the crossword to reveal the mystery location highlighted by the green squares.

For the solution to the Crossword, Where Am I? and Travagrams, please see page 22

Crossword

Num

ber:

070

Where Am I?

Gavin & Stacey was set in this Welsh town.

Fill in all the squares in the grid so that each row, column and each of the

3 x 3 squares contains the digits 1-9.Once you have completed the puzzle, simply identify the numbers that relate

to the letters, A, B, C and D then e-mail the solution, with your name,

company name, and full postal address plus phone and ABTA number if

applicable to:

[email protected]

Closing date for entries is Thursday, June 28th. Solution and new puzzle will

appear next week.

The winner for 8th June is Natalie Isaac, Ambassador

Travel in Dorset.

June 8 Solution: A=5 B=2 C=9 D=3

➠A

➠B

➠C

➠D

Number: 070

Travagrams

Where Am I?

Su Doku

Star of Mission: Impossible as Father Christmas and Capital of Tenerife

Jessica Alba’s baby has the same name as a holiday company.

A Crust Naz

a vanished holy

Can you solve the following anagrams to decipher the destination & tour operator?Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle

S03 TB2206 News 2_Layout 1 20/06/2012 12:19

LAST WEEK’S joint AITO and AITO Agents’ overseasconference, held in Madeira, updated delegates on numerousdevelopments within AITO, including new benefits for AITOSpecialist Travel Agent members. Reinforcing greater linksbetween AITO and AITO Agents in the spirit of the Closer Tiesscheme, new initiatives include

- An AITO Ambassador Training Academy that will see AITOAgents allocate at least one member of staff in every branch topartake in an online AITO course in order to become an AITOAmbassador. The training programme will regularly updatethe dedicated representative about how to get the best out ofmembership and provide access to other online courses froma variety of AITO operators.

- A team of AITO roadies made up of AITO Operator salesrepresentatives that, on the road, will help to communicate thelatest AITO news to AITO Agents face-to-face, ensuring allmembers are kept up-to-date with important developments.

- A consumer-friendly monthly e-newsletters for AITOAgents to forward on to their customers, highlighting AITOOperators’ exclusive offers and promotions only available withAITO Agents.

- A new AITO Agents’ Website that will allow agentmembers to connect, interact and share information throughan exclusive online community. Due for launch this autumn,the Website will also have user-friendly dedicated press andconsumer sections.

- A re-launch of the AITO All Stars scheme, which rewardsAITO Agents members for booking AITO Operator holidays.The new AITO All Stars 2.0 incentive programme will enableall AITO Agents to earn AITO credits to pay off theirmembership fee as a reward for their commitment to sellingAITO products.

Chairman of AITO Specialist Travel Agents, Oliver Broad,said: “Every year we work to strengthen the ties between AITOAgents and Operator partners in order for the independentsector to prosper as one. I’m excited to unveil new plans whichwill allow for these partnerships to become even stronger.”

AITO SPECIALIST TravelAgents has announced are-launch of its successfulAITO All Stars IncentiveScheme at its overseasconference in Madeira.

The new AITO All Stars2.0 incentive scheme willenable all agent membersto earn AITO credits thatwill be redeemable againsttheir membership fee.

The scheme involves anongoing league table ofAITO Agents that areachieving the best resultswhen selling holidaysoffered by AITO Operators.The table is created bycollating sales figures fromaround 30 participatingAITO Operators in thescheme.

In addition to rewardingthe best-selling AITOAgents with monthlyprizes, fam trips andannual accolades, theenhanced All Stars schemewill now offer credits to allmembers to use againstmembership fees.

Chairman of AITOSpecialist Travel agents,Oliver Broad, said: “Whilstwe continue to be a groupof like-minded independentagents, it is important thatall our members reap thebenefits of supporting AITOOperators by selling theirquality products. Whetheran agent is at position 100or at the top of ourmonthly All Stars leaguetable, all agents willbenefit by earning AITOcredits.

“We all need to measurethe benefit of our variouscosts and now ourmembers can. It is also agreat message to thoseagents thinking aboutjoining – support AITOproducts and put yourcredits towardsmembership fee. There isscope for futuredevelopments too, such asusing AITO credits towardsAITO conference places.”For more information visitwww.aitoagents.com

AITO All Stars revamp aims to givefurther financial benefits to members

AITO Specialist Travel Agents unveil newinitiatives to support members


conferencereport

SIGN LANGUAGE...pictured coming up with a unique way tospell out AITO at the joint AITO & AITO Agents' conference are,from the left: Gemma Antrobus, Haslemere Travel; OliverBroad, AITO Agents' chairman; Tracey Carter, Carrick Travel;and Claire Hunt, Journeys à la Carte.

W-AITO WIN....AITO awarded its 'Top Agent' winner to Robert BroadTravel and its top 'Closer Ties Operator' to Classic Collection Holidays.Pictured celebrating their successes are, from the left: Vanda Bauerand Sophie Thackeray from Classic Collection Holidays; Oliver Broad,Robert Broad Travel and AITO Agents' chairman; Claire Cannon,Classic Collection Holidays; and Alan Broad from Robert Broad Travel.

AITO and AITO Agents held their joint overseas conference in Madeira lastweek, sponsored by the Madeira Promotion Bureau. The theme of this year’sconference, ‘Keep calm and carry on travelling’ reminded delegates thatAITO membership gave them the opportunity to work together as a uniquesupport network and make the most of uncertain times. LAURETTA WRIGHTreports on the latest updates and developments from this year’s event.

S03 TB2206 News 2_Layout 1 20/06/2012 12:19


conferencereport

InBrief● STEVE KEENAN, an ex travel journalist and now an expert

in social media and digital in travel, urged delegates tojump on the online digital bandwagon and start planningtheir long-term strategy. He said: “Things like the use ofimages, video and blogs online are very useful tools foragents to get their message across and it’s importantagents take advantage of the tools available to them. Thekey is in the planning. Draw up a broad framework of whatyou’re going to be doing social-media wise for the next 12months. If you are changing your Website think aboutoptimisation for other platforms such as apps for the iPadas this is where the future is heading. Research from onetravel company found that bookings through iPads are fourtimes more than that of bookings through mobile phones,so agents should embrace the new trend, launch their ownapps and look to get themselves noticed.”

● JOHN DE Vial, head of financial protection at ABTA,announced that it is now possible for ABTA members torenew their ATOL through the association. ABTA is notpassing any administration costs on to members and istherefore able to deliver costs savings versus applyingdirectly from the CAA. As an example, the annual renewalfee for an ABTA-ATOL will be £495 compared with £780 fora SBA renewal and £1,185 for a standard ATOL renewal andover three years, participants will save up to £2,560compared with frees for a standard ATOL – or £975compared with fees for a SBA.

● IN A session entitled ‘Since Vilnius’ which looked at themarket’s successes and failures since last year’s conferencein Vilnius, the majority of travel agents agreed that the all-inclusive market had grown significantly over the past 12months and that clients were increasingly seeking value formoney when they book. Gemma Antrobus from HaslemereTravel said: “There’s a mix of people seeking all-inclusiveand those seeking luxury. Overall, we’ve seen a rise inclients opting for shorter durations and seeking value formoney.” Tracey Carter from Carrick Travel added: “All ourclients want value for money and we’re finding people aredowngrading to get extra value and also seeking greatervalue in extras such as free upgrades. Increasingly clientsare also taking one main holiday a year rather than the twoor three holidays they were taking previously.”

● MONARCH IS to introduce additional frequencies toMadeira from the end of October, with three weekly flightsfrom Gatwick and two weekly flights from Birmingham.

● MADEIRA’S AIM this year is to promote the island to ayounger population and encourage them to takeadvantage of the plethora of activities available on theisland. The regional minister for culture, tourism &transportation, Conceicao Estudante, said: “Madeira isvery much viewed as a traditional destination for UKholidaymakers and attracts the middle-aged market withan average age of 55-56 years old. But alongside this wewant to highlight the many activities available to youngerpeople, couples and families such as hiking, cycling,watersports and mountain adventures, with the aim ofboosting our occupancy levels from 65% to filling the30,000 beds we currently have on the island.”

‘Companies dead within five years’ ifthey don’t embrace digital technologyIN A session entitled ‘Marketing and the psychology of thesocial web’, Allister Frost, a chartered marketer warneddelegates that their companies would not succeed over thenext five years if they failed to keep up with the shifting trendsof the digital world. Frost outlined how marketing is now verydifferent to what is was. He said: “The internet and family andfriends are now the top influences for travel planninginformation – influences that are derived from social media.We now live in a digital society and it’s moving faster than everbefore. Consumers are empowered and are good at co-creating – they make videos, write blogs etc about yourcompany so you need to get out there with your own posts.”

Frost also highlighted how the UK market is increasinglyutilising the capabilities of smart phones and portable devices.He said: “By 2016 more than half of travel researchers will bedoing so using a small screen device. There will be people thatopt in to digital and those that don’t so you need to be able toservice both sides of the digital divide.”

Frost identified four psychological triggers for peoplemaking the decision to purchase and offered examples on howto utilise this knowledge. The first was 'Scarcity' and looked athow people want something more if it appears to be scarce. Toput this into practise Frost said that companies could highlighthow few spaces there were left to book. As an example,terminology to use on Websites could include ‘Only two placesleft on this flight – buy now to avoid disappointment’.

The second trigger identified was 'Social proof', whichlooked at how the need to belong is hard-wired into our brains.Examples of using this knowledge when selling holidays canbe taken from Websites such as Amazon which states‘Customers who bought this item also bought...’, and anexample for a travel company to try could include '29 peoplehave shortlisted this hotel’.

The third trigger looked at 'Commitment', and how peoplewho are convinced to commit to something small are morelikely to go on to purchase something bigger. Frost said: “If youcan get a client to like you on Facebook or put your luggagetags on their suitcase, you are more likely to get them to buy aholiday from you."

The final psychological trigger was 'Reciprocity' and how weare wired up to want to return favours and exchange gifts.Frost said: “Being ‘in debt’ to someone is very powerful, sowherever you can give your clients something for free –whether this is a free gift or a free screensaver download. Butask for something in return. For example, with the freescreensaver download, you can first ask users to give theirname, address and email address. In this way, you arecollecting data ready to use to your advantage at a later time.”

Problems facing the eurozoneRICHARD BROWN and Julian Hall, financial experts fromBestInvest, offered their thoughts on the current problemsfacing the eurozone.

Hall said: “It is wrong to assume that because theeurozone is structurally flawed its break up is desirable.The euro is likely to survive, albeit in a different form –perhaps as a two-tiered euro-zone, whereby countriesgroup to form unions. Ultimately, the global market willcontinue to move forward at a slower pace, interest ratesare likely to remain lower for longer and central banksappear to have inflation under some control and overall theworld will continue to be a wealthier place overall.”

S03 TB2206 News 2_Layout 1 20/06/2012 12:19

Career path

● Aug 2007 – Aug 2008: Sales &marketing exective at Institute ofSales Promotion

● Aug 2008 – Oct 2011: Accountmanager at Travel Bulletin

● Oct 2011 – present: UK & Irelandsales manager - Expedia TAAP

Who is your ideal travelling companion? For a beach holiday, my girlfriend, fora weekend away, my mates.

What's your earliest childhood memory? Being in reception class, going to getmy packet of crisps and findingthey’d all been crunched (and thenprobably crying about it!).

If you were a celebrity who wouldyou choose to be and why? Definitely a footballer. They get paidridiculous amounts of money forplaying a great sport and the lifestyleseems brilliant too. Big Arsenal fan soThomas Vermaelen.

What three words would yourfriends use to describe you? Old before my time (4 – sorry!).

What have your travels taught you? Whenever you can, try and mix withthe locals - you’ll get to see morethan those who stay in their hotel willand your holiday will be all the betterfor it.

What is the best advice you recall?“It’s better to be at the bottom of aladder you want to climb than half-way up one you don’t”. It’s from TheOffice but seems to make goodsense!

If you could have a room full ofany one thing, what would it be?£50 notes.

If you could change three things in the industry, what would they be?You know what, I’ve thoroughlyenjoyed my four years in the industryand genuinely can’t think of anythingI’d change!

Who has been the biggestinspiration/influence in your career?My girlfriend. She’s brilliant at whatshe does (primary school teacher) andhas worked so hard to get where sheis - it can’t help but rub off on you.

What's your favourite city and why?Liverpool. I went to uni there and it’ssuch a trendy place where thepeople are so friendly. Also brilliantfor a night out.

If you were not doing this job, what would you be doing?When I was at school I worked at agarden centre and loved it there, soprobably that or landscaping.

Rob GroverThe UK & Ireland sales manager of Expedia Travel

Agencies Affiliate Programme (TAAP) enjoysmixing with the locals when he goes travelling

and would like to be able to pause time

What is your motto in life? I just try and do something everyyear that counts as a bigachievement. This year for exampleI’m doing the Edinburgh marathonfor BLESMA.

What is your favourite mode of travel? Aeroplane. I managed to getbumped up to Business when flyingat Christmas out of pure luck andthat was awesome.

If you had a super power what would it be and why? To pause time whilst you can stillmove around…you could have allsorts of fun with that!

What was your nickname at school and why? Airhead…my mate thought I had abig head!

What's your favourite airline and why? Moremi Air (in Botswana)…a reallysmall plane and the pilot let me sit inthe front next to him for the wholejourney.

What’s your favourite movie of all time? Braveheart…the William Wallacememorial is only round the cornerfrom our office too!

If your life was turned into a movie, which actor would play you? Shia LaBeouf, he seems around myage.

What do you love about your job?With spending a fair bit of time onthe road, I get to meet some greatpeople that genuinely make the daysfly by.

”Itry and do

something everyyear that counts as abig achievement. Thisyear for example I’mdoing the Edinburgh

marathon forBLESMA”


personalitybulletin

S03 TB2206 News 2_Layout 1 20/06/2012 12:19


all-inclusiveMorgan Bay

HOLIDAY BUDGETING has never been easier, thanks to the growth of all-inclusive hotels in all themain holiday regions, according to Olympic Holidays' commercial director Photis Lambrianides.He said: "The larger the travelling group, the more difficult it is to assess in advance how muchspending money will be required to see them through their fortnight in the sun. By paying for thecomplete holiday up front – and that includes full-board, free snacks and locally produced drinks,and often free use of the hotel's sporting and entertainment facilities – it's far easier to calculatethe real cost of the holiday.

"That's especially important for families, where children's drinks throughout the day and oftenice-cream are included – terrific value if they are spending most of their time in the hotel."

The company is offering around 250 all-inclusive properties in nine countries across itsSummer Sun, upmarket Gold & Platinum Collection and budget Smart Choice programmes thisyear and has expanded its all-inclusive offer with the addition of Spain and general strengtheningof the product, especially in Greece, Cyprus, Turkey and the Red Sea.

In Greece, the company offers all-inclusives in mainland Halkidiki and nine islands: more than60 are in Crete and Rhodes, with others in Lesvos, Thassos, Santorini, Kos, Corfu, Kefalonia andZante.

Lambrianides said: "From Spain to the Red Sea, all-inclusives have become the holiday ofchoice for a growing number of people, making the future of the holiday package even moresecure. While the main market for all-inclusive holidays is undoubtedly summer sun, paying inadvance and having everything on site can also prove an attractive option in winter.

"A large number of new-build hotels have gone down the all-inclusive route, while manyestablished properties have now chosen to additionally offer an all-inclusive option."

All-inclusives featured by the operator for the first time this summer include the three-starClub Cala Romani Hotel in Mallorca and the four-star Club Hotel Drago Park on Fuerteventura inthe Canaries.

As an example of prices, a 14-nights all-inclusive stay at the three-star Triton Hotel in Malia,Crete, leads in at £520 per person, based on two sharing in September. The price includes flightsfrom Birmingham and transfers. For more information call 0844-499 4449 or see www.olympicholidays.com

Olympic Holidays strengthens all-inclusive offering in Spain, Greece & Cyprus

Sandals RoyalBahamian opens newBalmoral TowerSANDALS RESORTS hasrecently reopened thenewly-renamed BalmoralTower at Sandals RoyalBahamian Spa Resort &Offshore Island in theBahamas.

After undergoing recentrenovations, the BalmoralTower now features alighter, contemporary lookand offers additionalluxury.

The $17million upgradehelps maintain theoperator’s high end LuxuryIncluded standard and hasseen the addition of largebalconies to 35 of theocean view rooms. Anadditional 11 ground-floorrooms have now becomewalk-out rooms, providingdirect access onto thenewly-finished whiteconcrete pool deck, whichincorporates local faunaand conch shells.Beachfront fire pits and anexpanded lounge areacomplete the BalmoralTower’s new look.

Prices lead in at £1,825per person, saving £472per person when stayingseven nights’ on a LuxuryIncluded basis. The priceincludes accommodation ina deluxe room, flights andtransfers and is valid fortravel between August 20and November 10.For details call 020-7590 0210 or visitwww.sellingsandals.co.uk

BALKAN HOLIDAYS is offering a total of 60all-inclusive properties in its 2012 and 2013summer programme, principally to Bulgariabut also Croatia.

The operator’s sales and marketingmanager, Rupert Diggins, said: “The trendfor all-inclusive accommodation continuesto have a huge impact on our portfolio. Byoffering all-inclusive packages to adestination such as Bulgaria, which alreadyenjoys a reputation as a great valuedestination, agents can keep even the mostbudget conscious clients happy.”

In addition, for 2013, the company isoffering low deposits of £70 per person, free

child places, free child insurance and lowchild prices of £99 per child, plus a 20kg perperson luggage allowance on charter flights.

Customers who have booked andtravelled with the operator for either the2011 or 2012 season also qualify for a 5%loyalty discount.

Prices during early July, staying at theHotel Royal Park, Elenite, Bulgaria on anall-inclusive basis, cost from £382 perperson including flights from East MidlandsAirport, transfers and supplements.For more information seewww.balkanholidays.co.uk/agents or call0845-130 1114.

Balkan offers free child places & free child insurance for 2013

BRITISH AIRWAYS is offering seven nightsat the four-star Morgan Bay Beach Resort from

£999 per person, offering a saving of £400 per couple. Departures can be taken up to July 15 and the price

includes BA flights from Gatwick and all-inclusive accommodation. For more information call 0844-493 0758 or visitwww.ba.com/stlucia and www.morganbayresort.com

BA offers savings of up to £400 in St Lucia

S04 TB2206 All-inclusive_Layout 1 20/06/2012 12:08

St Raphael offers budget-friendly AI boardTHE FIVE-STAR St Raphael Resort in Cyprus is highlighting itsbudget-friendly Ultra All-Inclusive board basis option. For thissummer the resort has introduced new facilities and servicesas well as completing refurbishments and upgrades.

These include a new games room for guests aged between12-18 years old featuring arcade games, two football tables, apool table, table tennis, card tables as well as a relaxing sofaarea; a refurbishment to the Octagon Restaurant to offer alarger seating capacity, new buffet areas as well as a newentrance and reception area; plus updates to Sailors RestLounge Bar & Restaurant and a new Business Centre. For more information visitwww.raphael.com.cy

St Raphael Resort

IN ITS new 2013 Worldwide brochure, Hayes & Jarvis hasboosted the range of all-inclusive accommodation featuredin the west in Caribbean and Mexico and in the Middle Eastand Indian Ocean.

Now one of the operator's most successful destinations,the Dominican Republic is given more exposure because ofa significant increase in demand over the past 12 months.

New additions to the programme include the all-inclusive five-star Dreams Punta Cana, which offers morethan 17 food and drinks outlets to choose from, withseven-night packages leading in at £1,199 per person.

Elsewhere in the Caribbean, the all-inclusive portfoliohas been boosted by the addition of Tobago’s newestresort, the five-star Magdalena Grand Beach Resort,where seven-night packages cost from £1,089. Mexico'sprofile in the brochure has also seen new all-inclusiveadditions, which include the Hard Rock Hotel Cancun,

formerly the Cancun Palace, where a seven-night packagecosts from £1,359.

Travelling east, in Dubai, the Movenpick Hotel Ibn Battuta,already an online bestseller, provides premium all-inclusiveaccommodation with eight restaurants and bars as well asfree access and shuttle rides to the Ocean Beach Club onPalm Jumeirah, where three-night packages lead in at £799.

The number of Maldives resorts offering all-inclusiveholidays is also on the increase and the operator has addednew options to its brochure. These include the three-starChaya Reef Ellaidhoo with its own house reef, PADI diveschool and spa, where five-night packages cost from £1,399,and the four-star Centara Ras Fushi Resort & Spa, which isdue to open at the end of this year. All-inclusive five-nightprices for the resort, which is a 15-minute speedboat ridefrom Malé, start from £1,599 with premium all-inclusivepackages available at a £56 per person per night supplement.

H&J boosts all-inclusive offering in 2013 Worldwide brochure

Movenpick Hotel Ibn Battuta, Dubai


all-inclusive

FUNWAY HOLIDAYS hasunveiled its dedicatedSandals by Funway 2012/13brochure, which is valid fortravel from August 15 untilMarch 31, 2014.

The brochure features arange of special offers suchas savings of up to 35% plusfree nights at Sandals andBeaches Resorts; stay for sixnights or more for a freeBeautiful BeginningsWeddingMoon at Sandals andBeaches Resorts; andsavings of up to 45% at GrandPineapple Beach ResortAntigua plus a free weddingat the property when staying13 nights or more in anoceanview room.

The operator's productmanager, Casey Hurford,said: “This new-look edition isthe result of our well-established and incrediblystrong relationship withSandals Resorts. We are

delighted to present such acomprehensive product lineup to our agent partners andwe are confident that salesvolumes to the Caribbean willcontinue to grow at the rapidpace they currently arerunning at.”

The 84-page brochurefeatures all 13 Sandals andthree Beaches LuxuryIncluded resorts on theislands of Jamaica, Antigua,Saint Lucia, The Bahamasand Turks & Caicos, plus twoall-inclusive Grand PineappleBeach Resorts in Jamaicaand Antigua.

Lead in prices start from£1,107 per person based ontwo sharing for seven nights'all-inclusive at GrandPineapple, Antigua, includingflights with Virgin Atlantic. For more information or to book seewww.sandals4agents.co.uk or call 0845-557 0624.

Funway unveils new Sandals by Funway 2012/13 brochure


J A M A I C A S A I N T L U C I A A N T I G U A B A H A M A S

MORE QUALITY INCLUSIONS

FOR MORE INFORMATION & TO BOOK THE WORLD’S LEADING ALL-INCLUSIVE RESORTSVISIT SANDALS4AGENTS.CO.UK OR CALL 0844 557 062416 YEARS RUNNING

WORLD’S LEADINGALL INCLUSIVE

RESORTS

T H A N A N Y O T H E R R E S O R T S O N T H E P L A N E T

FREE* UNLIMITED DIVING

*Free for certified divers.

all-inclusive

THE FIVE-STAR Park Hyatt MaldivesHadahaa, which recently introduced anall-inclusive concept for guests,predicts that the average guest savesup to 40% on their food and beveragebill by taking advantage of its all-inclusive offer.

Included are airport meet & assist onarrival and departure; premium brandsof alcoholic beverages; all menu itemsin the Dining Room and Battuta’s;

minibar items; a private beach dinner;a Reef Explorer Excursion; snorkellingequipment; gym access; use of non-motorised watersports equipment;internet access and invitations to in-house barbecues and special events.

The Reef Explorer Excursion, whichis included in the package and is newfor this year, allows guests tounderstand more about the nature ofMaldivian atoll and island formation.

Guests are taken by private speed boatto travel to several different locationswithin the atoll and discover the historybehind the topography of the Maldives.

Exsus is offering seven nights atPark Hyatt Maldives Hadahaa from£3,710 per person on an all-inclusivebasis. For more information or to book see www.exsus.com or call 020-7337 9010.

Park Hyatt Maldives Hadahaa predicts guests save up to 40% with AI option

THE UK’S first and only Crowne Plaza Resort Colchester – FiveLakes is offering an all-inclusive package priced from £105 perperson per night.

The package includes all meals in the AA Rosette Brasserie 1restaurant, alcoholic and soft drinks, accommodation in astandard twin or double room and unlimited access to theleisure facilities which include a Technogym, tennis, badmintonand squash courts, an indoor pool, spa bath, steam room andsauna.

Upgrades to club rooms and the resort’s fine dining seafoodrestaurant, Catch 22, are also available.

The property's general manager, Ben Danielson, said: “Withthe recent increase in Air Passenger Duty, which is set to riseagain next year, the rising cost of international travel insurance

and the turbulent value of the British pound, more and moreBrits are finding a holiday abroad just too expensive.

“Staying in the UK means holidaymakers can avoid the stingof travel expenses and harsh taxes, and spend their hard-earned money on relaxing and enjoying themselves. Our newall-inclusive package is simply designed to help them do so;bringing the benefits of a holiday home. The only part we can’tguarantee is the exotic weather.”

Set in a 320-acre estate, the four-star resort features twogolf courses, a luxury spa and 194 en-suite rooms, eachcomprising a large flatscreen TV with stereo sound system,luxury bathroom and air-conditioning.For more information or to book call 01621-868888 or visitwww.cpcolchester.co.uk

UK’s first Crowne Plaza Resort launches all-inclusive holidays from £105 per night



northafrica

THE KEMPINSKI Hotel in Soma Bay has launched a newJubilee Presidential Package to mark the Queen's 60-year reign.

The package includes private limousine transfers and astay in a Presidential Suite, which features a privatebalcony, king-sized bed, living area, flat-screen TV, DVDand multi-media station and a complimentary mini-bar.

Guests of the Presidential Suite also have full access tothe Laguna Club Lounge which offers complimentarycanapés, soft and alcoholic drinks and a range of culinarydelights. As part of the Jubilee Presidential Package, guestsare offered a complimentary dinner for two at the Viewrestaurant, a reflexology massage, a Euphoria spa bath andguaranteed early check-in and late check-out.

Prices for the package start from €2,110 (approximately£1,689) per night including buffet breakfast in the View

restaurant and one dinner, a Reflexology massage, spabath and VIP airport pick-up. The offer is available forstays until October 31.

Meanwhile, the property is offering guests a ‘RainRefund’ - a way of reimbursing guests for any lostsunshine by offering a complimentary night for every dayof rain during their stay on the same board basis to betaken within six months.

The property's general manager, Hany Abdelmoneim,said: “We created this offer as a fun way to help guestsenjoy their holiday even if it does rain. Soma Bay enjoyssunshine for 365 days a year but if in the unlikely caserain does make an appearance, guests can make light of itand are rewarded a complimentary night.”For bookings or more information visitwww.kempinski.com/somabay

Kempinski Hotel Soma Bay launches Jubilee Presidential Package

The Kempinski Hotel

Early booking savings from RSH RED SEA Holidays has launched its latest edition brochurewhich includes summer 2013 departures, early bookingdiscounts of £75 per booking and low deposits of £75.

The operator also offers a £419 guaranteed child pricesacross all seasons and dates. As an example of prices, sevennights at the four-star Ghazala Beach Hotel in Na’ama Baycosts from £390 per person, based on two adults sharing. Itincludes breakfast accommodation and flights from Gatwickand is valid for travel from November 26 until December 17.

The company's sales director, Jason Hilton, said: “Saleshave been exceptionally strong since after the Easter break,particularly late sales, with a great deal of customersbooking within two weeks of departure. There’s no doubt theunpredictable weather is playing a big part in driving saleswith people desperate for some well-deserved sunshine.

"Demand for the peak summer holidays dates has juststarted to grow and we are finding customers are keen tosecure their September holiday for the “Splash Cup” – anexciting water sports and windsurfing regatta held annuallyin Hurghada.”For more information or to book visitwww.redseaholidays.co.uk or call 0845-026 5973.

Bales Worldwide marks 65 years byannouncing 600-mile Dahabiyya cruiseAFTER 15 years of part-closure, the Egyptian Government hasannounced that it is opening up the Nile from Cairo to Aswan.The iconic 600-mile journey was one of Bales Worldwide’smost popular holidays prior to closure and the company hasannounced plans to recommence the voyage once again on itsexclusive Dahabiyya sailboats, from this October. TheDahabiyyas are fully inclusive and cater for 12 passengers andeach sailing is accompanied by an Egyptologist.

During the journey guests can explore the lesser knownsites of Middle Egypt, such as the rock-cut tombs of BeniHasan, Tell el-Amarna and Abydos.

The operator will start offering the new cruises in the coolermonths of autumn after the new 600-mile itineraries havebeen finalised and to celebrate the company’s 65thanniversary. Whilst departure dates and new operationalelements of this tour are being completed, the company isoffering those interested in the opportunity to pre-registerinterest online and be one of the first to receive finalised datesand prices for the unique experience.For more information visit www.balesworldwide.com or call 0845-271 2318.

S05 TB2206 North Africa_Layout 1 20/06/2012 11:01

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SHEARINGS HAS added a 16-dayTreasures of Morocco & SouthernSpain to its programme, with pricesleading in at £1,399 per person.

Highlights of the holiday include avisit to the traditional city of Fez andthe vibrant city of Marrakesh plusvisits to the Hassan II mosque inCasablanca and the Alhambra Palacein Granada in Spain.

The holiday also includes a stay atthe Andalucian beach resort of

Estepona. Included in the cost are 15nights' half-board accommodation,touring itinerary and luxury coachtravel.

Departures are available inSeptember and October.

The operator's Europe &worldwide holidays manager,Patricia Birmingham, said: "OurTreasures of Morocco & SouthernSpain Grand Tourer itinerary hasproved incredibly popular since we

added it to our portfolio. “Customers are looking for a

holiday which combines key siteswith a chance to relax in the sun.

“The luxury coach travel on thisholiday has also proved a key sellingpoint, with extra leg room andpanoramic views for customers totravel in comfort.”For more information or to book call01942-823449 or visitwww.shearingsagent.com

Shearings adds 16-day Treasures of Morocco & Southern Spain tour to portfolio

AW adds new product in Egypt ATTRACTION WORLD has added new tours andattractions tickets to sell in Egypt, in destinationsincluding Luxor, Cairo and Hurghada, all of which arefully commissionable to agents.

New tours include a city tour & Egyptian Museum,Citadel & Khan for £60 per person; a day trip toAlexandria with lunch for £116; a day trip to El Almeinwith lunch for £116; dinner cruise on the Nile for £52; ahalf-day tour to the Egyptian Museum for £33; a half-day Giza Pyramids tour for £33; a Felucca boat trip for£14; a city tour of Hurghada for £13; and quad biking inHurghada for £39. For more information see www.attractionworld.com or call 0871-700 8888.

TRAVELPORT, THE business services provider to theglobal travel industry, has confirmed the signing of anew global full content airline agreement with Egypt Airthat will give all of Travelport’s Galileo, Worldspan andApollo-connected travel agents worldwide access to thecarrier’s full range of published fares and inventory.

Effective immediately, the new multi-year agreementmarks the start of a new global distribution system(GDS) partnership between the two companies, and theairline aims to actively promote Egypt to the travel tradeas one of the world’s foremost tourism destinations,whilst at the same time leveraging Travelport’s extensiveworldwide travel agency network to support its projected

long-term growth. The carrier has also enhanced its connectivity to the

global distribution system, upgrading to the highestlevel of GDS functionality.

Captain Hossam Kamal, the airline's chairman andCEO, said: “By dovetailing our long-term growth strategywith Egypt’s tourism goals, we aim to offer products andservices via the global travel trade that encouragetravellers to fly with us and discover a truly magicaldestination.

“With an impressive global network of loyal travelagency users, Travelport is ideally positioned to help usnurture this ever-important relationship.”

Travelport and Egypt Air reach new content agreement to benefit travel agents

New North Africa routes for Edinburgh Airport EDINBURGH AIRPORT has announced the expansion ofits global destination offering with new direct flights toSharm el Sheikh, Tunisia and Bydgoszcz in Poland.

Holidaymakers will now have the option of flyingdirectly to Egypt and Tunisia with Thomson First Choicefrom spring next year. Starting in April, the Sharm elSheikh programme will operate once weekly untilOctober, while the flight to Tunisia will also operateonce a week from May until October.

The airport's managing director, Jim O’Sullivan, said:“We are pleased to be able to offer our passengers morechoice than ever before. These new routes to NorthAfrica and Poland mean that holiday makers have awider range of options when planning their travels fromEdinburgh Airport.”


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MOROCCO

Prestige Holidays on 01425 480400 or www.prestigeholidays.co.uk

A place of contrasts - modern, chic and luxurious. Stay in hand picked exquisite Riads or larger 5 star resort hotels. Perhaps a few nights on the coast or in the beautiful countryside? Prestige Holidays can tailor-make the holiday to suit your clients.

We have many offers to tempt including free nights, free meals, free spa treatments...let us know your preference.

Don’t forget you will receive Love to Shop vouchers for each booking made.

More affordable luxury holidays from your local airport.

CITY BREAKS in Casablanca, cooking classes inMarrakech, a cruise down the Nile and a beach break inEssaouira all feature in Intrepid Travel's new Short BreakAdventures brochure, which aims to offer holidaymakers'a little bit of adventure' on trips lasting two to five days.

The operator's range of more than 100 short breaks aresold without flights, which means they can be taken as anadd-on to a longer holiday, combined to create a tailor-made holiday, or taken as a short break.

Mini-adventures in North Africa include a three-dayMarrakech in Depth from £390 per person; a three-dayEssaouira in Depth from £225; a five-day Moroccan Spice

option from £530; a four-day Marrakech City Break from£280; a three-day Casablanca City Break from £190; atwo-day Alexandria Short Break from £175; a four-dayNile Cruise - Aswan to Luxor from £340; a two-day Cairoin Depth from £135; and a five-day Sinai Beach Breakfrom £210.

To launch its new Short Break Adventures brochure, thecompany is running a 'buy one, get one half price' dealwhen two people book this month for travel by December15. Solo travellers who book during June receive 30% offtheir second short break.For more information visit www.intrepidtravel.com

Intrepid invites holidaymakers to enjoy a 'little bit' of North Africa


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ANATOLIAN SKY Holidays has launcheda new tour in Morocco as part of itsexpanding programme in the region.

The ‘Marrakech, Desert Adventureand High Atlas Mountains’ tour will beavailable as a five- or seven-nightpackage and offers a chance forvisitors to sample a variety ofexperiences - from the souks andhistoric old city of Marrakech, to thelandscapes of the desert and on to thescenery of the High Atlas Mountains.

Highlights of the tour include a

camel ride across the desert; visitingremote and traditional communities;swimming in an oasis pool and visitingthe ancient underground village ofTamegroute.

Prices start from £889 per personfor the seven-night package based onsix adults travelling together, or from£755 per person for the five-nightpackage based on six adults travellingtogether.

The operator is also offering earlybooking discounts of £55 per adult. The

price includes flights, a two-nightbreakfast stay at Les Borjs de Kasbahin Marrakech; two nights (for theseven-day option) or one night (for thefive-day option) on an escorted deserttrip, transfers, full boardaccommodation, guided excursions;and two nights at the Kasbah Angour inthe High Atlas Mountains withbreakfast.For more information or to book visitwww.anatoliansky.co.uk or call 0844-273 3585.

Anatolian Sky launches new five- and seven-day Moroccan tour from £889



THE RECENTLY opened Selman Marrakech is offering a selection of special opening offersincluding €359 for a night's stay with breakfast plus a VIP welcome, private limousinetransfers and a guided tour of the Arabian horses. At the upper end of the scale a ChenotDiscovery package costs €3,140 for three nights' breakfast accommodation and includesthe same additions as the introductory offer plus three hydrotherapies, three energeticmassages, one scalp treatment, three sessions with a personal trainer and a Biolight spameal. Located at the foot of the Atlas Mountains, the property is five minutes from thecentre of Marrakech and the medina and is in close proximity to three golf courses. Thehotel offers 56 rooms and suites and five riads. Each riad offers a private garden, heatedpool and 24-hour butler service.For details visit www.selman-marrakech.com

We asked our staff thefollowing question this week:

What's the best hotelyou've stayed in?

Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd - University House, 11-13 Lower Grosvenor Place, London,SW1W 0EX, Tel: 020-7834 6661

Printed by: Wyndeham Grange Limited - Travel Bulletin ispublished weekly and distributed to every ABTA, TTA &GTG agent.

Subscriptions are £105 p.a. for touroperators and others, plus additionalABTA, IATA copies.

Overseas subscriptions by air mail: £155

ISSN: 0956-2419

Publisher: Jeanette [email protected] Sydney for the breathtaking view!

Editor: Lauretta [email protected] Tanjung Rhu Resort on Langkawi Island, Malaysia -they give you a foot massage when you get to your room- how cool is that?!

Assistant Editor: Jill [email protected] Palm, Mauritius

Contributing Editor: Paul [email protected] Cove, Barbados

Sales Director: Simon [email protected]

Advertisement Manager: Tim [email protected] Al Arab - Dubai

Online Sales Manager: Nick [email protected] Island Beach Club (Whitsunday Islands,Queensland) for their complimentary 24hr golf buggypick-up with a smile, anywhere across the island!

Account Manager: Bill [email protected] Santiburi Resort in Koh Samui

Sales Executive: Chris [email protected] Son Antem in Mallorca

Design: Genaro [email protected] Marriott, Marbella

Assistant Layout Design:Nicky [email protected] like sleeping on the beach

Production: Jeremy Walters [email protected] MGM Grand Hotel in Reno, Nevada - there was asunken bath in the open plan bathroom

Circulation Manager: Jim [email protected]

northafrica

Crossword:Across: 1. RYANAIR, 6. CACTI, 8. BALES, 9. TOM CRUISE, 11. AUSTRALIA, 14. ELITE, 16. HELLO, 17. KNOSSOS. Down: 1. ROCK OF AGES, 2. ASCOT, 3. ROB, 4. CALVI, 5. ISLE OF DOGS, 7. IZMIR, 10. RALPH, 12. SEINE, 13. ATLAS,15. ELK.

Highlighted Word: YORK

Travagrams: (top) Santa Cruz (bottom) Haven Holidays

Where Am I?: Barry

puzzlesolutions


Audit Bureau ofCirculations -

Business magazines

Fleewinter promotes free hammam scrubFLEEWINTER IS offering breaks to Rebali, a complex of six luxury riads inMorocco which features a hammam and spa.

The riads are located in the village of Sidi Kaouki on the Atlantic coast ofMorocco, 20-minutes south of Essaouira and 100m from the beach.

The hammam at Rebali offers a variety of treatments including a one-hourhammam scrub for £35; a one-hour massage for £30; and a manicure orpedicure for £20.

Guests booking a five-night stay or longer, for stays up to October 15, willreceive a free hammam scrub worth £70 per couple.

The six properties at Rebali offer between two and four bedrooms and featureprivate gardens, roof terraces and balconies.

There is a large, communal swimming pool (the larger properties have privatepools) and the complex also houses tennis courts and an on-site kitchen whichdelivers meals to the riads.

Properties can be taken over for exclusive use by families or small groups, orindividual rooms in the larger properties can be rented by couples.

A week’s stay costs from £270 per person, based on two sharing on a bed-and-breakfast basis and flights are bookable on request. For more information call 020-7112 0019 or visit www.fleewinter.com

TNTO reports tourism is back on track THE TUNISIAN National Tourist Office (TNTO) reports that UK holidaymakers aresteadily returning to Tunisia, with numbers up by 34% on last year.

Last month 31,095 British visitors arrived in Tunisia and visitor figures for thisyear are currently 56.5% higher than in the same period in 2011.

The tourist office's UK & Ireland director, Wahida Jaiet, said: “The UK hasproved to be one of our most resilient markets and I’m delighted to see visitorsreturning to Tunisia in such numbers. The Irish market has also displayed greatfaith in the destination and I’m confident that the UK and Irish markets willcontinue to grow. “Now is a great time to visit Tunisia as the country enjoys anew-found freedom and optimism. From high-end luxury hotels andthalassotherapy centres, to great value family resorts and fantastic culturalattractions, there is plenty to bring visitors back to Tunisia again and again.”For more information visit www.cometotunisia.co.uk


Fantastic late deals to Egypt from as little as £329

Terms and conditions: Based on 2 people sharing for 7 nights. Subject to availability. Savings based against January 2012 edition. Booking conditions apply

The only thing warmer than our weather is our welcome...

Carefully selected accommodation

The service of a local representative

Free transfers between airport and hotel

Free late checkout at all Red Sea Hotels

Free in-flight meals on many flights

Minimum 20kg checked luggage allowance plus 5kg carry-on

All UK and overseas taxes, airport taxes and security charges

We know that you don’t like hidden extras. That is why we include more in our holiday prices:

Resort Rating Board From Save

Hurghada All Inclusive £389 £216

Sharm el Sheikh All Inclusive £369 £176

Sharm el Sheikh Bed & Breakfast £329 £170

Makadi Bay All Inclusive £409 £246

Taba Heights All Inclusive £499 £190

The Egyptian Experts

Speak to an Expert on 0845 072 2477 Visit www.redseaholidays.co.uk/agent Viewdata RED# Brochures www.trade-gate.co.uk

Find out more today...

+

ABTA No.Y2507


2013 Avalon River Cruises On Sale Now!

Danube Maine Moselle Rhine Rhône Seine Yangtze Mekong

Save up to £1200 per couple on 2013 river cruises if booked by 30 June OR up to £600 if booked by 31 August ’12

New Suite ships Avalon Expression & Artistry II on sale for 2013

New itineraries – 25 holidays with up to 42 itineraries on offer

New flexible dining and sightseeing options available for 2013

FESTIVE AND THEMED cruises available

Luxury European River Cruises

All air-inclusive packages are protected by ATOL. AvalonWaterways is a trading name of Cosmos Coach Tours Ltd; Registered in England No. 1175122. Registered Address: Avalon Waterways (trading name of Cosmos Coach Tours Ltd), Prospect House, ProspectWay, London Luton Airport, Luton, Bedfordshire, LU2 9NU. *Lead in price is based on the departure marked with an asterisk on each itinerary. These offers apply to new bookings only, are subject to availability and cannot be used in conjunction with any other offers. AvalonWaterways reserves the right to withdraw offers at any time.

For details of the early booking offers on 2013 Avalon cruises or for brochures call 0800 668 1865 or contact

[email protected]

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travel bulletin 22nd june 2012

Documents

lees travel

major travel

travel counsellors benjohnson

awl travel cassiehollis

owner of sandy travel

travel counsellors lisa

acromas travel christine

club travel tracy mcauley