travel agency

04/13/2023 Proprietary and Confidential 1

Travel Agency

2Proprietary and Confidential04/13/2023

Current problem

Travel Agency• No concrete system

to track customers• No one stop

solution for customers

• Manual processes are time consuming

• No system to smoothen and automated the business flow

Customer• High taxi fare in

unknown countries

• Lack of trust and reliability on local taxi drivers

• Lack of knowledge about affordable hotels and taxis

Hotel Owner• Economic hotels

don’t have visibility among traveler

• No place to showcase their facilities

• High commission for big players like makemytrip.com

Taxi Owner• No visibility of

economic taxies• High opportunity

cost in waiting for traveler at airport

• Lead generation is difficult

• High commission for big players like makemytrip.com


How it works: Basic

Travel Agency E-commerce

website

Customer Visits website and book hotels and taxies

Taxi Owner gets notification and

approves taxi

Hotel owner gets notification and

confirm hotel availability

Customer gets confirmation for

his booking


Role: Travel websitePre-sale

s

•Package promotion•Search facility•Price•Date•Pax•Feedback and comment from user•Implementation of social media to share experience, deals etc.•FAQ to avoid misunderstanding

Sales

•Booking of taxies and hotels•Online secure payment gateway•Discount coupon facility if any•Bulk booking discount •Confirmation of booking

Encourageme

nt for repeat

sales

•Loyalty member program•Testimonial from traveler•Rating from user for•Taxi•Hotels•Website service

•Gallery•Blog about travel


Role: Admin

Operatio

ns

•Report generation•Detailed view of past transactions•Convertibility ratio of customer•Automated process of sorting and listing

Pro

motion

•Admin can add promotional campaign •Manage all Taxi owner•Manage all hotels•Admin can change season specific discount

Analytics

•Detailed user information •Customer details, such as name, contact, address date of purchase, payment method•Tracking location of customer•Helps in predicting future sales


Role: Taxi OwnerTaxi owner will have their login

They will confirm the availability

They can track the past customer details

Payment info will be shown to the owner


Role: HotelsHotels will have their login

They will confirm the availability

They can track the past customer details

Payment info will be shown to the hotels


System Architecture

Traveler

Server

Database

Travel Agency E-commerce

website

AdminTaxi


Future scopeTrave

ler

Hotel

TaxiAdmin

Driver

Mobile Application

Quick booking

Easy to navigate

Quick approval from hotels

Quick approval from taxi

Maps integration

Tracking of traveler


Thank You