trauma informed care - wisconsin food bank...maya angelou trauma in this approach, trauma is defined...
TRANSCRIPT
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Trauma Informed Care For Food Pantries and Meal Sites
Cheryl Thiede
AIDS Resource Center of Wisconsin
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Session Objectives
• Introduce concept of Trauma-Informed Care
• Learn how Trauma affects those we help
• Begin to think about how to adapt a Trauma Informed
Approach to your Pantry/Meal Site
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“I've learned that people will forget what you said,
people will forget what you did, but people will never forget how you made them feel.”
Maya Angelou
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Trauma
In this approach, Trauma is defined as ..
a very difficult or unpleasant experience that causes someone to have mental or emotional problems usually for a long time
Trauma affects individuals, families and communities. It can be one event, a series of events or an ongoing condition.
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Change the approach
It’s not “What’s wrong with you?”
But instead it’s “What happened to you?”
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Causes of Trauma
• Violence
• Abuse
• Adverse Childhood Events
• Poverty
• Stigma
• Discrimination
• Racism
• Sexism
• War
• Accidents
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Why is a Trauma Informed Approach
Important at Food Pantries/Meal Programs?
• People who have experienced traumatic life events are often very sensitive to situations that remind them of the people, places or things involved in their traumatic event
• These reminders, also known as triggers, may cause a person to relive the trauma and view your agency as a source of distress rather than a place of assistance and safety
• Because we CARE
• Good Customer Service!
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Behavior = Symptom of Trauma
Trauma affects behavior. Simply said, it can cause a certain response in a situation. Someone may not even be aware of the connection between the past trauma and their reaction to the current situation. The response can be any of these, or many others:
o Irritability
o Helplessness
o Anger
o Disconnection
o Non-Compliance
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The Three R’s
of a Trauma Informed Approach
• Realizing the prevalence of trauma
• Recognizing how trauma affects our clients
• Responding by putting this knowledge into practice
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What are the Key Principles
of a Trauma-Informed Approach?
• Safety
• Trustworthiness and transparency
• Peer support
• Collaboration and mutuality
• Empowerment, voice, and choice
• Cultural, historical and gender issues
~ SAMHSA ~
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Circle of Care in Trauma Informed Care State of Wisconsin DHS
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Communicating in a trauma-informed way
• “What has happened to you?”
• “What do you think?”
• “What can we do to solve the problem?”
• “Please.”
• “I see that you are upset, I know how difficult this may be for you, let’s take a deep breath to calm down”
• “Your commitment really shows.”
• “It’s clear you are trying to change.”
• “Despite what happened before, you have been able to…”
• “I know that you have worked hard to follow the rules.”
• “I’d like to refer you to a resource who may be able to help you.”
• “I can see you are confused”
• “I can hear you are frustrated.”
• “It sounds like you are saying…”
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Clients who feel heard and understood are more likely to demonstrate greater:
• Sense of safety
• Adherence
• Engagement
• Productive behavior
• Positive outcomes
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How to Start
Learn more!
• Read up on TIC
• Train your volunteers & staff
• Start simple and discuss the concept at a meeting
• Bring in a trainer (many area mental health providers are trained in TIC)
• Share articles
• Review Pantry Procedures through a Trauma Informed lens
• Monitor responses during service delivery
• “Catch” people doing well and reinforce the behavior
• “Staff ” situations after they happen and talk about using a different response next time
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Remember ..
α Walking in the door of a food program is already difficult. Asking for help
for a basic need, admitting they need help = shame, guilt, feelings of
unworthiness or failure.
± Add to that that our clients walk in the door with all of their past
experiences wrapped around them. Poverty, discrimination, abuse.
►Work on a service delivery model that embraces Respect, Trust, Safety and
Empowerment to ensure those in need get help, return for help, and respond
well to services.
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Resources
State of Wisconsin DHS https://www.dhs.wisconsin.gov/tic/index.htm
Trauma Informed Care Project www.traumainformedcareproject.org
National Center for Trauma Informed Care www.samhsa.gov/nctic
Emotional CPR http://emotional-cpr.org/resources.htm
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Contact Information
Cheryl Thiede
(715) 836-7710 ext. 3213