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Chapter 12Laundry Attendant

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Chapter 12—Laundry Attendant

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How do laundry

attendants affect hotel

guests?

Superior Performance Standards

Carefully examine linens.

Properly use laundry

equipment.

Remove spots and

stains.

Be alert to safety

procedures.Practice

teamwork.Demonstrate professional

behavior.

Wash hands after a break.

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Chapter 12—Laundry Attendant

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What are some ways laundry

attendants can protect

themselves from

REPETITIVE STRESS INJURIES

?

WashclothsHand

towelsBath towelsBeach

towelsBath matsBlanketsSheets

PillowcasesMattress padsTableclothsNapkinsCleaning

clothsShower

curtains and liners

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Linen Types

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Linen Materials

AcrylicCottonPolycottonNylonPolyesterWoolBlends

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Maintaining Work Areas

How do laundry attendants

perform maintenance

as part of their daily duties?

Report the fol lowing problems to a supervisor:

Chemical dispenser levels that don’t move

Linens that don’t look or

feel clean

Washer gauges that

are not within acceptable

temperatures

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Chapter 12—Laundry Attendant

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Laundry Cycle Steps

Collecting

soiled linens Transporti

ng soiled linens to

the laundry

Sorting

Washing

Extracting

Finishing

Folding

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Sorting Linens and Uniforms

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Chapter 12—Laundry Attendant

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Two methods for pretreating soiled items

1. Obtain a spray bottle filled with an approved spotting solution.

2. Spray the stains, spots, and soil.(The spray should break up the stain or soil so that the chemicals will remove it in the washer.)

OR3. Place heavily soiled, stained, and spotted

linens in a soak tank filled with an approved soaking solution.

2. Leave it in for a set amount of time.

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Load, Use, and Unload Washers

Prepare loads of laundry.

Organize your work.

Be aware of special

considerations.

Load washers.

Calculate wash

formulas.

Set the controls on

the machine

according to fabric

type.

Unload washers.

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What is the benefit of using a

washing machine with EXTRACTING

capabilities?

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Load, Use, and Unload Dryers

Check dryer for correct

temperatures.

Clean lint from filters.

Load dryers

.Set time,

temperature, and

cool-down time.

Dry items.

Remove items from

dryers.

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Chapter 12—Laundry Attendant

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Use a flatwork iron for:

SheetsPillowcasesTablecloths

Slightly damp napkins

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Iron Laundry by Hand

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Iron: Too Cool or Too Hot?

Produce rough finish

TOO COOL

Scorches the fabricTOO HOT

Sticks to the fabric TOO HOT

Drags on the fabric TOO COOL

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Folding Equipment: What speed is r ight for my item?

Sheets 60-120 ft/min

Pillowcases 30-75 ft/min

Table Linens 30-60 ft/min

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Why is it important

to properly pace washing and

drying with linen folding?

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Reasons to reject a l inen item during inspection

The item is soiled.

The item is stained.

The item is otherwise unsuitable.

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What is the benefit of

post-sorting?

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Linen Use Areas

Banquet areas

Restaurants

Employee check-in areas

Housekeeping closets

Recreation areas

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What are TABLE LINEN

REQUISITIONS used for?

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Uniform Authorization Form

Documents that human resources authorized an employee to receive a uniform

Lists the employee’s sizeDescribes the type of uniform to be

issuedShows all issued uniforms that have not

been turned in

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Steps for handling a uniform authorization form

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Steps for Receiving a Returned Uniform

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W h a t i s L I N E N R U N N I N G

?

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Chapter 12—Laundry Attendant

Chapter 12 Transparency AnswersTransparency 12.1-1

They affect guest comfort.They affect guest sleeping environments.They affect guest dining experiences.They affect guest decisions to return to the property.

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Stretch out their muscles before beginning a shift.Stretch again during the shift.Switch tasks with fellow laundry attendants.Be careful when using special equipment.

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Pick up trash and other items.Check floor drains.Oil laundry cart wheels.Keep work tables clean.Return fallen trash to trash bin.Store laundry items in their proper place.Clean lint filters.Submit repair requests.

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Removes excess moisture from laundered itemsReduces the weight of the laundryMakes it easier for workers to lift the laundry and move it to the dryerReduces drying time

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Washing and drying items faster than they can be foldedleads to unnecessary wrinkling and resoiling.

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Post-sorting separates any linen types and sizes that were missedin pre-sorting.

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To let laundry attendants know how many of each type of linen thefood and beverage outlet need for the next day