transforming urgent and emergency care: safer, better, faster
TRANSCRIPT
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Introduction
Dudley Urgent Care Centre
Agile Thinking & Partnership WorkingStephen Kemp
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Location
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Estate
UCC
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Estate
120 Metres
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Barriers
UCC A&E
Physical Obstacles Stakeholder Obstacles
X
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Response
istenngage
aluempathise
espectLEVER
LE
VE
R
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Solutions
UCC A&E
Streamer
Information Sharing Agreement
Agreeing use of room for obs at
stream
Agreed escalation
plans
Emergency Planning
Trials e.g. Cat C Streaming
Adoption of Trust Polices
Proving Performance
Constant Review
Agreed streaming protocols
Agreed pathways
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Effect
43% of total ED Activity
managed by UCC
50% of walk-in Activity
managed by UCC
Qtr 1 2015 Qtr 2 2015 Qtr 3 2015 Qtr 4 2015 Qtr 1 201680.0%82.0%84.0%86.0%88.0%90.0%92.0%94.0%96.0%98.0%
100.0%
94.1% 94.2%91.5%
87.9%90.3%
99.6% 99.0% 98.7%
95.6% 96.4%
% < 4 hours (all)
England Dudley Series3
Complaint Rate0.05%
Staff MixGPs ANPs, PA’s
I&R
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Questions