transforming the customer experience with zendesk & taskus€¦ · transforming the customer...
TRANSCRIPT
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Transforming the Customer Experience
with Zendesk & TaskUs
TASKUS CONFIDENTIAL
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TASKUS CONFIDENTIAL
What is Digital Transformation?
7 Digital Transformation Benchmarks
TaskUs + Zendesk
Audience Q&A
Client Case Study
Agenda
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Experienced industry executive with extensive field and channel sales background. Demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the expertise to convey compelling value proposition.
Scott Miller
Speaker Bio
Channel Sales Manager
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As Head of Client Technology Services at TaskUs, Michael oversees four core global technical disciplines driven to the execution of exceptional technical customer experience and support.
Michael ThigpenHead of Client Technology Services
Speaker Bio
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Webinar Housekeeping
● Submit Q&A anytime
● Submit poll responses
● Webinar recording + slides emailed
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What Does Digital Transformation Mean To You?
Please submit your responses via the Q&A tab.
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7 Benchmarksfor Digital Transformation
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#1Create a measurement of success + a primary goal
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Collaboration is paramount to receiving buy-in support.
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#2Develop the new business processes needed to restructure the existing procedures
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Changing processes through a tell vs. partner approach.
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Poll #1
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#3Survey and research for the priority technologies
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#4Create a digital environment you can trial and FAIL within
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A digital environment starts with the right team.
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Poll #2
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#5Right skill sets, Right infrastructure
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Putting together moving parts for a clear infrastructure.
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#6The path to success
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How do I create a successful digital roadmap?
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#7Determine your financial model and metrics
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Poll #3
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Takeaways: Digital influences can transform the ways companies interact with their customers.
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Takeaways: Technology investments will drive the future of customer engagements.
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Poll #4
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TASKUS CONFIDENTIAL
TaskUs is one of the fastest growing global tech-enabled business services companies. We deliver the customer experience, AI operations, and content security services that power the world’s most disruptive companies.
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CustomerCase Study
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Delivering digital transformation in the FinTech industry
Customer Case Study
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Balancing fiscal responsibility with solid digital support
Customer Case Study
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Audience Q&A
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TASKUS CONFIDENTIAL
THANK YOUfor joining today’s webinar!
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